Programme Manager Jobs

Membership Administrator 

We have an exciting opportunity for a Membership Administrator to join the team in this flexible working role.

We are looking for someone proactive, tenacious, and empathetic, as you will be working for a charity that represents 100% of the NHS charity sector in the UK, helping the NHS tackle today’s challenges and tomorrow’s opportunities.

Position: Membership Administrator 

Location: Warwick/hybrid (2 days per week in Warwick office)

Salary: £22,000 - £25,000 per annum

Hours: Full Time (35 hours per week) 

Closing Date: Midnight on Wednesday 24th July

The Role

The Membership Administrator plays a central role, working closely with the Member Events and Partnerships Manager, membership team and members. This role will be vital to our commitment to provide first class customer service to our members, as well as building positive relationships with internal and external stakeholders, suppliers and partners by:

• Managing member information and enquiries
• Supporting the delivery of member meetings and events 
• Supporting the administration of the member development and training programme
• Providing wraparound administrative support to the Membership team.

This is a diverse membership consisting of charities based in hospitals, mental health, community, and ambulance services and across all four nations of the UK. Members are all at different stages of their journey and have in common their drive to grow and deliver greater impact for their patients, staff, and communities. 

Key responsibilities include:

• Act as the ‘first point of contact’ for all membership and stakeholder queries 
• Management of member information held by NHS Charities Together
• Event administration for online, regional and national events and training
• Administrative support for member meetings and networks and wider team
• Communications support

About You

You will be an experienced and self-motivated Administrator with the skills to support the busy Membership Team. You should be an excellent communicator and sensitive to stakeholder relations; as well as passionate about delivering impactful work, with a proven ability to be highly organised and manage your own workload.

You will need:

• Excellent IT and word-processing skills, able to use MS office applications particularly Word and Excel
• Experience of managing mailboxes and responding to queries – acting as a first point of contact
• Experience of events administration and event booking systems 
• Experience of managing a Customer Relationship Management (CRM) system or similar
• Excellent customer or member services skills
• Experience of administrative support for invoicing and budget management
• Excellent organisational skills, accuracy and good attention to detail

In return, you will have a supportive team, where you can shape your role and the direction of your work, and the opportunity to be involved in new, exciting and ambitious projects.

Benefits Include:

• 10% Employers Pension Contribution
• 28 days annual leave plus Bank Holidays as a minimum
• Flexible Working
• 2 hours per week Wellbeing time out for full time staff
• Apprenticeships, training and development opportunities
• Health Cash Plan
• Company Rewards
• Plus many more great staff benefits!

Please upload your CV and a covering letter outlining which vacancy you are interested in (Scotland or England based GO position), your interest in the role, how you meet the job description and person specification. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could include Database Administration, Membership/Charity Administrator, Budget Administration, Events Administration. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We have an exciting opportunity for Four Insurance Apprentice to join our Unity Insurance team based in Lancing.

Job Title: Insurance Apprentice

Salary: £11,648 - £20,748 per annum - There are different rates of pay for apprentices depending on your age and what year of your apprenticeship you’re in. These are in line with National Minimum Wage for Apprentices.

Location:  Lancing, West Sussex, BN15 8UW

Contract Type:This apprenticeship is for 18month with a view to considering permanent roles available in the team on completion.   

Working Hours: 35

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.  

About The Role:

This programme will develop your professional skills and workplace performance as an insurance practitioner. Learning and assessment methods have been contextualised in modern industry, so learning is directed towards not only achieving professional recognition, but also improving performance on the job in a measurable way.

The first step in insurance.  This programme will develop professional skills and workplace performance as an insurance practitioner. Learning and assessment methods have been contextualised in modern industry, so learning is directed towards not only achieving professional recognition, but also improving performance on the job in a measurable way.

Earn while you learn!  Fully funded professional training, including dedicated study time culminating with a Cert. CII (Level 3) qualification upon completion.

As the Insurance Apprentice, your Key Responsibilities will include: 

• Dealing with new business enquiries across different charities and not for profit organisations.
• Developing relationships with Scouts, Charities, and Commercial organisations/businesses.
• Attend supervision sessions, team and management meetings as appropriate
• Ensure compliance with the Individual Conduct rules and Conduct policies

What we are looking for in our Insurance Apprentice:

• Minimum two A levels (grade C or above) or equivalent and willingness to work towards Cert C
• Building strong relationships with e.g. clients, insurers etc.
• Ability to work using own initiative

As our Insurance Apprentice in return, we offer you:

• Work in a way that suits you, your role and your department
• Be proud to say you’re part of a team with Investors in People (Gold)
• Plenty of opportunity for learning and development
• 28 days holiday a year, plus bank holidays rising to 32 days after two years
• Four extra days to look after your family when they need you

We are proud to be a family-friendly employer and offer…

• Maternity/Paternity Leave
• Flexible working hours

Closing date for applications: 11:59pm Wednesday 31st July 2024

Interviews will be held in week commencing Monday 18th August 2024

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

Are you a good leader and ready to inspire others? We are working with an amazing health charity who are looking for a Volunteer Co-ordinator to join their dedicated team. Providing information, advice and support to enable people to improve their quality of life.

As Volunteer Co-ordinator, you will be responsible for leading and developing existing volunteers, ensuring their abilities are best suited to their roles, and enabling them to have a positive experience in the organisation. You will lead the recruitment process, network and attend events. You will maintain records and evaluate the success of the Volunteer Programme while working closely with the fundraising and service delivery teams.

To be an excellent Volunteer Coordinator, you will need:

• Minimum 2 years of experience in volunteer recruitment and development
• Excellent interpersonal skills
• Excellent IT skills
• Organised and self-motivated

Salary: £ 11,000 pro-rata
Contract: 2-year Fixed Term, Part-time (2 days p/week)
Location: Hybrid, London (1 day a week in office)

Closing date: ASAP

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment is a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserves the right to end the application period sooner.

My client is a world-renowned organisation at the very heart of London’s culture sector. Home to one of the UKs largest and most exciting creative communities, they welcome visitors from around the world to share in their unique and ambitious programme of events.

At present they are looking to recruit a high calibre Systems Accountant to support them with their ever-growing aspirations for a more enabling finance service.

• Support the Project Lead on the delivery of finance team workstreams for new finance system implantation
• Lead on the design and delivery of the documenting of the system configuration and set up; documenting new processes and workflows; preparation of data migration files
• Deliver on UAT such as writing test scripts, testing processes, documenting results, tracking to ensure all areas of system successfully tested prior to go live
• Support with training rollout to organisation – preparing resources, FAQs

The successful candidate will come from a strong financial control and process background. However having moved away from the traditional business as usual role, you will be able to evidence strong IT skills, systems implementation and process review in previous roles. 

Your new company
Working for a large international development charity based in Angel, London. This is a 12-month FTC which will likely go permanent due to substantial growth. The team works as hybrid, with 1 day in the office per week.
Your new role

• Reporting to the Financial Accounting Manager.
• Carry out the accounts payable function, processing transactions in the accounting system.
• Primary point of contact for questions and assistance regarding entry and payment of invoices.
• Organise and maintain AP files.
• Maintain asset register including additions and disposal, monthly depreciation on calculation and posting the journals into the accounting system.
• Balance sheet reconciliations, including payroll and bank reconciliations before month-end close.
• Processing and posting prepayments.
• Fixed asset management.

What you'll need to succeed

• Strong accounts payable and month end experience.
• Charity sector experience.
• Unit 4/Agresso system experience. Strong at picking up new ones effectively.

What you'll get in return

• 25 days of annual leave + bank holidays.
• Comprehensive medical insurance.
• Employee assistance program.
• etc.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Call for Expressions of Interest

Zambia Inclusive Education 'Tusambilile Chapamo' (Let's Learn Together) End-Term Evaluation Consultancy

Anticipated timeframe: Circa 60 to 70 person days between August 2024 and March 2025

Location: Chinsali District and Lusaka, Zambia/Other considered

The Government of Zambia is committed to ensuring that learners with special education needs and disabilities (LSEND) access inclusive education. The government has signed and ratified the 2006 Convention on the Rights of Persons with Disabilities and also outlined a plan for the implementation of the 2030 Agenda for Sustainable Development.

Post education, young people with disabilities, particularly young women, find it particularly difficult to access formal employment, demonstrating a disconnect between the legislative and policy framework and the systems for their implementation. Therefore, Sightsavers and the Zambian Federation of Disability Organisations (ZAFOD) developed the Tusambilile Chapamo project to empower children and youth with disabilities in Zambia by increasing access to quality, equitable and inclusive education/skills training. By raising the inclusiveness of education provision in the centres, the project aims to benefit all students, both those with disabilities and those without disabilities.

The overall objective of the project is to empower children and youth with disabilities in Zambia by increasing their access to quality, equitable and inclusive education in Chinsali zone, Muchinga Province, and ensuring LSEND have access to a continuum of education of improved quality.

A mid-term review (MTR) was completed in November 2023 for this inclusive education project in Zambia, conducted by the Sightsavers' MEL Team with support from an independent Zambian consultant. The purpose of the MTR was to explore the challenges, successes and learning for the project so far, and to make recommendations for any necessary adjustments in the remaining duration.

Sightsavers is now commissioning a consultant/consultancy to conduct a final end of term evaluation that considers the whole intervention.

Purpose of Analysis

This ETE will assess the performance of the project and garner specific learnings that can be taken forward in future programme design and implementation. It will assess the effectiveness and replicability of the model of low-cost inclusive education piloted in this project and make recommendations pertaining to scalability and sustainability.

The findings, learnings and recommendations from the evaluation will be used by Sightsavers programme staff to inform the design and delivery of similar projects and programmes. This will include continuity work in Zambia (whether or not this is directly supported by Sightsavers), as well as inclusive education work in similar contexts. It is also intended that the evaluation will contribute evidence and/or insight towards some of Sightsavers' thematic learning questions, as well as provide evidence to government that Inclusive Education is doable in Zambia, at a low cost.

The main users of this evaluation will be EU delegation in Zambia, Sightsavers, ZAFOD and government partners.

The evaluation criteria will cover:

• Relevance, is the intervention doing the right things
• Effectiveness, is it achieving the objectives
• Impact, what difference does the intervention bring
• Sustainability, will the benefits be ongoing
• Scalability, which aspects of the intervention are suitable to replicate or scale-up
• Equity and inclusion, how inclusive has the intervention been

Deliverables

1. A draft Inception Report in English
2. A final Inception Report in English (after at least one round of review/editing)
3. A draft Evaluation Report in English
4. A final Evaluation Report in English (after at least two rounds of internal review/editing and an external review by the European Commission)
5. Policy brief
6. Infographic to showcase the results of the evaluation and the recommendations.
7. Anonymised data sets (Excel or Word files) for all collected data (quantitative and qualitative)

Consultant's expertise

• Extensive experience in monitoring and evaluation for international development project/programmes, with strong skills in both qualitative and quantitative approaches.
• Thematic expertise in inclusive education with comprehensive understanding of preferred practices/policy issues at national and global levels.
• Prior experience of Most Significant Change or Outcome Harvesting for programme evaluation purposes.
• Prior experience working in Sub-Saharan Africa is essential, including primary data collection, preferably in Zambia.
• Prior inclusive education work/evaluation experience, as well as knowledge and expertise of disability inclusion and gender mainstreaming.
• Experience of carrying out evaluation and learning exercises of an appropriate scale.
• Ability to source and manage additional support with relevant services such as data collection, translation, sign language interpretation, and transcription, in Zambia when necessary.
• Ability to produce clear, concise, and analytical reports in English, with excellent attention to detail, and to meet agreed deadlines.
• Experience of producing learning and summary documents to share findings and recommendations with diverse audiences in clear and engaging ways. Familiarity with accessible design principles would be advantageous.
• First class communication skills in written and spoken English. Fluency in local languages in Zambia (primarily Bemba) is highly desirable.
• The evaluation team will adhere to the contractual terms and conditions with Sightsavers, including clauses in relation to confidentiality, data protection and intellectual property rights. It is expected that the evaluation will fully follow ethical principles for evaluation, and that the team will adhere to Sightsavers' guidelines on ethical considerations for evaluation, Safeguarding Policy, and Code of Conduct. It is also a requirement that all members of the evaluation team have completed a short online UNICEF ethics training course, or equivalent, before embarking on the evaluation.

Sightsavers welcomes expressions of interest from qualified independent evaluators or consultancy companies. An individual or team with members located in Zambia would be preferred. Consultants with a proven track record in the above will be procured to undertake the project through an expression of interest process. Value for money will be one of the proposal assessment criteria.

Payment Terms

To be agreed between Sightsavers and the consultant/consultancy at interview.

Full details of the project, Scope of Work, Outputs/ Deliverables and budgets can be found via the Apply via Website link . 

Please read the complete ToR and complete our Expression of Interest (EoI), Planning Schedule and Budget Template which can be found via the application link. Please apply in English.

The EoI response should include roles and responsibilities of the consultants and number of days input, as well as a proposed workplan and indicative budget, including team members' daily rates for the assignment and any other anticipated expenses.

Interested bidders are also requested to include an example of previous similar work.

The deadline to submit your EoI is 23:59 British Summer Time, 26 July 2024

Interviews are likely to be held late July 2024

Please note due to the high volume of applications anticipated it is possible that only successful applicants will be contacted.

Selection Criteria:

Sightsavers is committed to running a fair and transparent tender process and ensuring that all bidders are treated and assessed equally during this process.

We will select consultants that offer the best value for money using an 80/20 weighting between technical skill and price.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

You’ve got proven administrative experience and you’re a good team player with a flexible approach. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship’s YUVA service in Surrey as an Administrator. 

The YUVA service supports young people aged 11-18 who have used violence or abuse toward family members or intimate partners. Our behavioural change programme works to help young people identify their abusive behaviours and develop healthy coping and communication patterns.

In this role, you will provide a range of admin support to the team which will include taking and managing referrals into the service, keeping database and client records, facilitating room and interpreter bookings and attending, contributing to and taking minutes at team meetings.

Enthusiastic and keen to develop, you’ve got good communication skills and a professional telephone manner as well as experience of maintaining computer databases. It goes without saying that you are able to prioritise a busy workload and work to deadlines and you’ll be keen to work within an organisation that works both with young people who use abuse and families who have experienced domestic violence.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. 

This is a permanent role requiring the post holder to work 22.5 hours per week.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

To apply, please send a CV and covering letter explaining why you feel you are right for the role.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.

Location: Edenbridge
Discipline: Care and Support
Job type: Fixed Term
Salary: £23,559 per annum (pro rota)
Expiry date: 01 Aug 2024 23:59

Do you have administration experience? Would you like to work for a dedicated charity that support individuals with learning disabilities to live the best life possible.

Fixed term contract (6 Months)

At Hft, we are recruiting for a Business Support Officer (Part-time) to join our team. The Business Support Officer will be a lead for our Edenbridge services, and will be based in Edenbridge. The role will consist of administration around finance, employee engagement and office management - see more about the role below. You may occasionally be required to travel to other locations within the regions, as agreed with your manager. Possession of a full EU/UK driving license, with your own transport and prepared to use and insure for work purposes, is **essential **for this role. This is a part-time role for 22.5 hours a week.

Apart from a rewarding career, what\'s in it for you?

There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and support along the way.

As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to Telus Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

What else?

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Qualification in Business Administration Level 3 or similar, if you do not already have a relevant qualification
- Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for key dates over Christmas.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies – Part time, annualised and compressed hours. Generous return to work bonus following maternity leave.

About you

- You will have previous administration experience and strong IT knowledge, including experience of using Microsoft Office with the ability to produce reports and presentations within Excel, Word and PowerPoint.

- Good financial understanding of management accounts including working knowledge of purchase and sales ledger as well as petty cash, credit card reconciliation is key.

- You will have a strong understanding of GDPR and experience managing sensitive data including workforce documentation. You thrive in a fast-paced environment, where priorities frequently change and you are keen to learn and adapt to new systems and processes all while maintaining attention to detail and accuracy.

We are really passionate about what we do and look for likeminded individuals with a positive attitude to people with learning disabilities!

About the role

As a Business Support Officer, you will support individual areas and provide positive and timely business support for the Care and Support function to meet their delivery of organisation business processes. This will include finance, data gathering, employee engagement/support (on-board/off-board) as well as mobile phone device management and registered area office management.

Whilst individual roles will be based locally within an area office (within the geographical region), the Business Support Officer will be part of the wider Business Support team for the Region and will report to the respective Regional Business Support Manager who will determine working patterns in collaboration with the Registered Area Managers.

Responsibilities include

- Invoicing and PO support
- Raising invoice recharges and journals including for example, online purchases for people we support, emergency cash advances, fuel, mileage and service car leases
- Income returns and support local banking
- Credit card reconciliations
- Petty cash management
- Fundraising income support
- Reward and Recognition support including for example, localised support for GEM vouchers, Refer a Friend process support and any other related organizational reward and recognition initiatives.
- Daily operational tasks e.g. answering the phone / responding to emails
- Dealing with support queries and redirecting appropriately
- Looking after incoming and outgoing post
- Liaising with visitors and contractors
- Employee / engagement support
- Fleet management support
- Agency support
- Health and safety management
- and other tasks as required.

If you are interested in working at Hft and you would like to make a difference, please apply today!

Apply Now

REF-215395

Our client believes everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure they are improving the service they deliver to their customers?

They’re looking for a Head of Customer Service Improvement to join their team in Peterborough.

About the role and person:

Monday – Friday
Permanent

As their Head of Customer Service Improvement, you’ll lead the Customer Resolution Team, taking a strategic, forward-thinking view of the service and ensuring that our client is effective in managing and learning from customer complaints. You’ll effectively manage the budget for the team and work closely with the Housing Ombudsman Service to ensure all regulatory returns and requests for information are handled in a timely manner and that they build a strong external reputation of trust, transparency, and a willingness to learn and improve. Working closely with other teams across the business, you’ll identify opportunities to enhance services to their customers reporting key learning and required improvements to the Senior Leaders. This is an exciting opportunity to develop and design a new complaints service that will drive continuous improvement for our client.

What skills/behaviours do you need to be their Head of Customer Service Improvement?

- Passionate about meeting customer needs and improving services.
- Previous experience of leading and delivering a robust complaints service.
- Good experience of establishing a root cause analysis framework and driving complaints reduction initiatives with tangible results.
- Good experience of driving high performance standards within a regulated complaints function, focused on quality and customer outcomes.
- Articulate and passionate in presenting the insight obtained through complaints to different audiences.
- Excellent analytical and problem-solving skills with an understanding of risk management.
- Excellent communication, stakeholder management and organisational influencing skills.

Location

The successful candidate will be required to live within a commutable distance to their Peterborough office with travel to other offices as required.

They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.

They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £59,952 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.   

What will you get from them?

In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking

Who Is Our Client?

They own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – their customers come first. They are always at the very heart of their business.

If you feel great about putting customers first, then they feel great about you joining their team.

And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let us know they will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email us.

Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship licence.

Join them and start your own journey. They aim to be number one, and you could help them get there.

You may also have experience in the following: Customer Service Lead, Customer Manager, Customer Experience Manager, Customer Improvement Manager, Customer Services Manager, Head of Customer Service, etc

REF-215 354

Support Coordinator

This is an exciting opportunity to join our team in Stoke and North Staffordshire.  We’re looking for an enthusiastic, motivated and well organised individual to join us in delivering a comprehensive Stroke Recovery Service across the region.

Position: S11199 Stroke Association Support Coordinator

Location: Home-based, Stoke and North Staffordshire. Extensive travel will be required as part of this role (travel will also include team meetings or other work related meetings)

Hours: Part-time, 25 hours per week (flexible working available)

Salary: Circa £19,099 per annum (FTE circa £26,700 per annum)

Contract: This is a fixed-term contract under 31 March 2025. Our services are contracted, we currently have funding for this contract until 31 March 2025.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 11 August 2024 (midnight). We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: 21 August 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Stroke Association Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.

Key responsibilities will include:

· Working with the local Health and Social services to receive referrals to support stroke survivors and their carers

· Providing personalised information, advice and support to address any needs identified

· Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan

· Providing regular reviews to support people in establishing and achieving their own personal goals.

About You

You will:

· Have a background in a caring and/or charity profession supporting people with disabilities

· Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.

· Have experience of working with people who may have additional communication support needs

· Have the ability to use basic Microsoft system

This role requires extensive travel across a large geographical locality to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role (at point of application and interview).

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This is an exciting opportunity for a Learning & Development (L&D) professional to join our team as we implement our strategy.

The successful candidate will be part of a busy L&D team, providing functional support to help the organisation deliver its strategic aims and corporate plan.

In this role, you will develop and deliver a range of learning activities, as well as support the Business Partner in implementing key projects and learning programs. Your day-to-day duties will be varied, allowing you to utilise your training capabilities within a supportive team environment while contributing to our key deliverables and goals. You will play an integral part in enhancing the learning and development experience across the organisation.  

Based in the UK, the L&D Advisor will be part of a team of six which sits within the People & Culture directorate.

What we’re looking for:

· Working together:

o Collaborative team player dedicated to collectively developing high-quality learning solutions.

o Able to translate briefs or instructions into clear, actionable deliverables.

· Delivering High quality results:

o Results-driven with a keen eye for detail and clear communication to ensure high-quality outputs.

o Strong time management and organisational skills, with the ability to work to plans and meet deadlines.

· Culture:

o Will work with a hybrid model and adapts approach to best fit each scenario and needs of others.

o Friendly and approachable; quick to build rapport with others.

· Developing self and others:

o Confident in delivering engaging training sessions, both in-person and virtually.

o Experienced in the full lifecycle of learning solutions, including planning, content development, facilitation, and evaluation.

The ideal candidate will bring experience of working within a learning and development environment, delivering training activities both face-to-face and virtually, preferably in a hybrid-working context. They will possess a positive and solutions-focused mindset and as happy working within a team as they are independently. The successful candidate will be flexible in their approach and adaptable to provide the best solutions within scope. This role will have a positive impact to the work of the L&D team and some of our key priorities and deliverables.

Interview Date: W/C 12 August - Virtual via Teams

Location:  Newcastle or Birmingham preferable - Our L&D team are based out of our Newcastle and Birmingham offices. We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate.  This role involves frequent travel to other offices but in particular to Newcastle and Birmingham.

Our other UK offices are Belfast, Cardiff, Exeter, Glasgow, Leeds, London, and Newtown.

Essential criteria

· Practical experience in delivering impactful and engaging training sessions, both in-person and virtually.

· Strong teamwork and collaboration skills.

· Excellent time management abilities and proven track record of meeting deadlines.

· Committed to own Continual Professional Development.

Desirable criteria

· Skilled facilitator with the ability to create immersive and engaging learning experiences.

· Knowledge of accessible design standards and inclusive design principles, ensuring equitable learning opportunities.

· Use of design software such as Articulate and Vyond, or similar platforms, to elevate the learning experience.

· CIPD Qualification, working towards qualification or willing to undertake relevant development.

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. 

We also believe our people should represent the communities, organisations, and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

Location: Yorkshire & Humber

Join us as a Team Leader and be part of the impactful work at GamCare, the leading national provider of information, advice, and treatment for individuals affected by gambling harm. 

We are seeking proven people managers, ideally from a health or social care background, to work closely with the regional services management team and play a key role in operational planning, development, and innovation, to support performance improvements, partnerships, engagement, and business growth. With the rising prevalence and awareness of gambling, this is an opportunity to make a real difference, within a growing organisation.

At GamCare, we value collaboration, knowledge sharing, and setting the agenda to increase awareness of gambling and to ensure universal access to support. As a Team Leader, you will have direct reports and will be responsible for managing a team of Gambling Support Practitioners and Outreach and Engagement Practitioners. Your leadership skills will be essential in guiding and supporting the staff to deliver high-quality outcomes and meet the objectives of the service. 

You will be involved in recruitment, induction, and competency development, ensuring the team is equipped with the necessary skills and knowledge to excel in their roles. Building excellent internal and external stakeholder relationships will be crucial to the success of the service. You will collaborate with key partners, including gambling support providers, statutory and voluntary services, and community organisations. By utilising service data, you will make informed decisions, identify trends, and drive continuous learning and improvement.

Please note successful candidates will need to be able to travel around their respective region.

Why GamCare?

By joining GamCare, you will have the opportunity to collaborate with professionals who share your commitment and ambition. Your work will directly contribute to improving the lives of those affected by gambling-related issues. Moreover, you will have access to ongoing development and training opportunities, allowing you to expand your skills and grow professionally within our organisation. We also offer the following benefits:

·33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.

·A generous pension scheme - we contribute 6% and you contribute 2%.

·Discretionary company sick pay from day one of service.

·Employee Assistance Programme – 24-hour support

What we are looking for

To be successful in this position, you should possess excellent leadership and people management skills. Experience working within services that involve multiple stakeholders and organisations, preferably in the Health and Social Care field, is highly desirable. The ability to manage competing demands, adapt plans to emerging needs, and make data-informed decisions is essential. Analytical thinking and a results-focused mindset will allow you to identify opportunities for service improvement.

If you are dedicated, compassionate, and eager to be part of a national charity addressing gambling harm, we encourage you to apply for this position. Join GamCare today and help us make a lasting difference in the lives of individuals and communities across the country.

For further information and to apply please click the apply button.

Closing Date: 31st July 2024.

Interview Dates: 8th and 9th August 2024.

Gamcare is an equal opportunities employer. We do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Casework Administrator

We are looking for a Casework Administrator to work as part of the Casework Support Team offering excellent

customer service to stakeholders and cover other administrative functions within the organisation.

Position: Casework Administrator

Location: Reading/hybrid

Hours: Full-time, 35 hours (part-time and job share working considered)

Salary: Starting salary of £27,589 (salary progression based on performance within Grade 2 £27,589 – £32,127)

Contract: Permanent

Benefits: 28 days’ annual holiday plus bank holidays, Gym membership contribution, cycle to work scheme (both on completion of probation), Defined Benefit pension scheme, employee assistance programme (EAP) and discount club.

Closing date: 05 August at 10am.

About the Role

The primary focus of the role is to provide casework support. This will include being the point of contact for students and will require the successful applicant to maintain accurate records on the progress of complaints through the review process.

Key responsibilities include:

• Casework administration, including handling emails and telephone enquiries from complainants and educational institutions, determining what response is required and responding where appropriate
• Logging complaints forms
• Conducting an assessment of eligibility of complaints for review and notifying students of the outcome
• Monitoring university compliance with recommendations/requests made
• Handling a variety of incoming and outgoing calls, using good communication and questioning skills, to ensure that the appropriate information is provided
• Dealing with a range of service users in challenging situations and modifying the approach to best suit their needs
• Recording accurate information on our database and spreadsheets

About You

You will have excellent interpersonal and communication skills, including on the telephone.   Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling would be beneficial.  Or if you have knowledge of higher education and are looking to develop your career in a professional and supportive environment, we would love to hear from you.

You will be comfortable with technology and with the ability to adjust to new and changing IT systems and processes with strong and recent experience of using Microsoft Word, Excel and Outlook.

About the Organisation

The organisation’s vision is that students are always treated fairly. It resolves complaints from students, shares learning from complaints to help improve policies and practices and works with other organisations in the higher education sector and beyond.

The application system used for recruitment aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we'll be asking you to answer questions to test the skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the team.

You may also have experience in roles such as Customer Service, Admin, Administrator, Administration, Casework, Case Worker, Casework Admin, Casework Administrator, Casework Administration, Case Support Administrator, Case Support Admin.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Marie Curie is the UK's leading end of life charity. We are the largest non-NHS provider of end of life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the UK, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end of life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

The purpose of the award-winning PR & Media team is to support the vision and values which enable Marie Curie to deliver its organisational strategy and strategic goals:
* To grow our influence, scale and impact to reach more people
* To grow our brand voice and influence thinking around end of life experience
* To build integrated place-based end of life services
* To build financial sustainability and grow our income.

Your role in our mission…
As a National PR Officer you will play a crucial role in raising the profile of Marie Curie amongst key target audiences by developing and delivering projects that command media attention and coverage, and you will work with the media to shape major fundraising and influencing campaigns and build our brand.

You will work closely with teams and departments within Marie Curie to provide excellent PR support to secure meaningful coverage that strengthens our national voice and influence thinking around end of life experience; helping to build financial sustainability and manage the reputational risk regarding negative media exposure in all matters concerning the charity.

This is an ideal opportunity for someone with an existing track record in public relations either in-house and/or agency who wants to take the next step in their career in one of the UK's largest charities.

Additional Criteria for Success:
* Understanding of the news agenda and knowledge of different media, particularly print, broadcast, online and national.
* Ability to spot a relevant story in the news agenda to work with colleagues on maximising media coverage.
* A good understanding of digital and social media.
* Basic understanding of media evaluation and familiar with media monitoring.
* A confident communicator, good writer and with attention to detail, adept at working with difficult subject matter and people with lived experience.
* Understanding of Marie Curie and/or end of life issues and the news agenda.

Contract: Permanent
Salary: up to £28,000 (+ £3,500 London Weighting if applicable)
Location: London/Hybrid. You will be expected to work in our office in Embassy Gardens 1-2 days per week.

Application & Interview Process

As part of your online application you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.

Close date for applications: 30th July 2024

Teams Interviews/assessment: w/c 5th August

Benefits you'll LOVE:
* Flexible working. We're happy to discuss flexible working at the interview stage.
* 25 days annual leave (exclusive of Bank Holidays)
* Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
* Loan schemes for bikes; computers and season tickets
* Continuous professional development opportunities.
* Industry-leading training programmes
* Wellbeing and Employee Assistance Programmes
* Enhanced bereavement, family friendly and sickness benefits
* Access to Blue Light Card membership
* Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]