Programme Manager Jobs

Flexible location

At a time when our digital offering is expanding, this post is ideal for someone who has significant digital projects experience and the ability to lead on the identification and implementation of digital projects across the organisation.

Reporting to the Assistant Head of Digital – Projects & Infrastructure, you will work within a passionate digital team and across the organisation to provide insight, expertise, drive and discipline into how digital in the widest sense can support operations across the UK.

As Digital Projects Manager you will:

• Support the Assistant Head of Digital – Projects & Infrastructure to recommend digital solutions to teams that need them and support teams in the implementation of digital tools that they need, but importantly also allow the teams to ‘own’ the solution as much as possible.
• Have excellent project management skills, with a strong track record of managing high performing teams and an extensive knowledge and experience of successfully implementing large/complex digital projects.

If you are an ambitious experienced digital expert looking for your next challenge and would like to play a key role in The Salvation Army’s digital growth, this could be the role you’re looking for.

Happy to talk Flexible Working

At The Salvation Army we strive to make flexible work arrangements available to everyone. Therefore, for this position, we are open to considering options that meet your needs and the needs of the department. Our flexible options include agile working (a mix of remote and a minimum of 40% Office Based), agile flex (Less than 40% office based), home-based working (irregular office attendance working 1 day or less per month at a Salvation Army site), job sharing and compressed hours (full-time hours condensed into a shorter week). If you would like to know more or discuss any details about this vacancy, please contact us via our website. 

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references and proof of right to work in the UK.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan; an employee assistance programme

Working hours: Minimum of 35 hours per week

Closing date: Monday 29th July 2024

Interview date: Week commencing 5th August 2024

The Rank Foundation is seeking a Finance and Operations Officer to join their dedicated team in Shoreditch. The post holder will be at the heart of our operations, ensuring smooth financial management and supporting meaningful initiatives. The position is offered on a full-time permanent basis based in our office in Shoreditch, London, and we hope the postholder to start in late Summer / early Autumn.

If you are a passionate finance professional with strong operational skills and look to make an impact in the philanthropy and social sectors, apply now!

Key accountabilities:

· Finance: Manage payments, invoices, expenses, and grants payment using Xero, reconcile accounts, handle VAT returns, and maintain organised financial records.

· Organisational Administration: Support GDPR compliance, provide general administrative support, assist with events, and manage shared inboxes and VOIP accounts.

· Governance Support: Offer administrative support for trustees, circulate executive reports, plan governance meetings, and review policies.

· Programme Support: provide administrative support to some of the Rank Foundation’s flagship programmes.

Please download the Recruitment Pack for the full description of the post. 

The important dates for you to note in the recruitment timetable are highlighted below for your diary.

Closing date for applications: 5pm on Friday 2nd August 2024

Interviews: In-person London, 14th August 2024

“One of the best concerts I've ever experienced. Genuinely lost for words at the end.” - Audience member (March 2024)

Tenebrae is one of the world’s leading vocal ensembles, renowned for its core values of passion and precision. Since the choir began in 2001, we have aimed to move and inspire audiences all over the world through dramatic programming and immersive experiences. 

The choir performs around 60 concerts each year across the UK, Europe, the US and further afield, including at some of the world’s most prestigious concert venues and festivals. Alongside its busy concert and recording schedule, the ensemble delivers a rapidly growing Learning & Connection programme, working with hundreds of children, young people and amateur singers across schools and other community settings. In the past 5 years Tenebrae’s programme of activities has grown considerably, but in order to maintain this we now need to grow all areas of our fundraising. For the right candidate, this role offers the opportunity to make a transformational difference to Tenebrae’s artistic scope and financial sustainability as we approach our 25th anniversary in the 2026-27 season.

The Development Manager will be responsible for:

• Working with the CEO to refresh and implement our 3-year fundraising strategy;
• Fundraising from Trusts, Foundations, individuals and corporates to support the charity’s core costs as well as artistic and educational initiatives;
• Working with our Development Board to identify new challenges and opportunities.

A full list of duties can be found in the job specification.

Location 

After an initial period of office-based training, we are happy to consider flexible and remote working in order to facilitate other commitments such as caring responsibilities, although ideally you will be based in our office in Hammersmith for at least 2 days per week.

Hours

We are advertising this as a full-time position at 35 hours per week plus a one-hour lunch break each day. However, for the right candidate we would be happy to discuss the possibility of working part-time (4 days per week) or compressed hours. Our standard office hours are 09:30 - 17:30, Monday to Friday. On occasion you may be required to attend weekend or evening events, for which you will be entitled to time off in lieu (TOIL).

Thomson Reuters Foundation is looking for a Legal Manager, Legal Service for Independent Media to join our TrustLaw team.

As Legal Manager, Legal Service for Independent Media, you will provide dedicated project leadership to continue to pilot the operationalization and implementation of a legal offering to support journalists and independent newsrooms, whose safety and independence are under threat.

You will report to TrustLaw’s Head of Special Projects, while working closely with the TrustLaw and the Media Freedom teams. You will manage one Legal Officer, Media Freedom.

This is a fixed-term 12-month contract based in London.

About the Role:

As our Legal Manager, Legal Service for Independent Media, you will:

• Map evolving trends and legal threats for journalists, media freedom NGOs and independent media outlets and identify the most pressing legal gaps and needs

• Build excellent relationships with key stakeholders, both internal and external, including expanding our network of expert NGOs and legal teams working in the media, journalism and media freedom space

• Refine the operating model for the media-legal offering based on feedback received, including intake process, eligibility requirements, project flow, and impact monitoring mechanisms

• Work closely with our Media Freedom and Programmes team to ensure alignment and integration of the media-legal offering within the Foundation's existing media freedom work, and to identify other innovative programming, products and approaches that best leverage the Foundation’s assets

• Scope, and support the management of pro bono or low bono legal requests and cross-border research projects that address critical needs of journalists, media freedom NGOs and independent media outlets

• Scope and oversee the development of tools, resources, trainings and other content on key legal issues of relevance to journalists and independent media outlets to address threats to their safety and independence and build resilience

• Deliver and/or coordinate delivery of trainings, legal health checks and events for media freedom NGOs, journalists and/or media houses, often in partnership with the programming teams

• Support the development and implementation of a communications, engagement and outreach plan, as needed, in collaboration with the Foundation’s Communications, Social and Media Freedom teams

• Support bid development and partnership-building to ensure financial sustainability of the offering

• Carry out a variety of administrative, reporting, planning, monitoring, and logistical responsibilities linked to the project

About You

To be our Legal Manager, Legal Service for Independent Media, you will likely have:

• An LLB, with preference for a qualified lawyer or an advanced law degree

• At least five years’ experience working in the legal field, with prior experience in media law or related human rights matters, either in a law firm, media house or non-profit organisation

• Strong understanding of international standards on press freedom and/or the media law/policy landscape. Understanding of the legal needs of journalists and media outlets in the global south or Central/Eastern Europe/FSU an advantage

• Excellent project management and organisational skills including the ability to manage effectively multiple matters and projects in a fast-paced environment, with a high degree of creative and flexible thinking, and the ability to incorporate lessons learnt through pilot delivery

• Prior experience working on donor-funded projects is a plus

• Excellent research, drafting and analytical skills, with experience in training an advantage

• Excellent interpersonal skills – able to establish and maintain positive working relationships both internally and externally, with people from a wide variety of cultures and backgrounds

• Resilience, ability to cope with high pressure and work environments and find solutions to problems when they arise – able to quickly understand complex information and communicate to non-experts

What’s in it For You 

At the Thomson Reuters Foundation, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth: 

• Global Perspective and Impact: Interested in working for a dynamic global organization with a focus on social impact? With hubs all over the world from Bangkok to Madrid to Rio de Janeiro, join a truly international team with a shared goal of helping to build societies around the world that are free, fair and informed. 

• A Unique Approach: Our expertise in media and the law is world class; we combine the power of both to address the critical issues faced by humanity.  

• Our Relevance: With a focus on advancing media freedom, fostering more inclusive economies and promoting human rights, our work has never been more needed than right now. 

• Benefits: We offer competitive salary packages and market-leading benefits. 

• Learning & Development: We are dedicated to the continual professional development of our employees and offer access to both in-house and external training opportunities. 

About Thomson Reuters Foundation 

The Thomson Reuters Foundation is corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity, registered in the UK and the USA, we work to advance media freedom, foster more inclusive economies, and promote human rights. Through news, media development, free legal assistance and convening initiatives, we combine our unique media and legal services to drive systemic change. 

We're looking for an experienced Events Manager to join our small team, working alongside two Events Managers to deliver three cultivation events, including a large-scale carol concert at St Paul's Cathedral. This is a fixed term contract until December '24.

If you have a track record for delivering high value cultivation events that engage supporters and offer an impeccable guest experience, this is a great opportunity for you to join a welcoming and high performing team. You'll be working hands-on and so attendance at two London based events (currently confirmed for November 18th and December 5th) is essential. In the unlikely event of a date change, flexibility will be required.

Please see role description for all responsibilities.

We operate a hybrid-working model, a blend of home and office working. This role will include working from our London office on occasion. Your travel costs to the London office are not covered.

Closing date for applications - 19th July.
Interviews to be held in our London office on 25th July

Must haves:

• Proven experience of organising successful, ideally large-scale, cultivation events.
• Proven experience of project managing events, including all aspects of event planning, logistics and budgeting.
• Excellent knowledge of MS Office and Microsoft Teams.
• Excellent project management skills.
• Excellent negotiating and influencing skills and ability to work collaboratively with a range of internal stakeholders and across internal boundaries.
• Excellent organisational and planning skills, ability to prioritise workloads, manage competing demands and work under pressure and to tight deadlines.
• Excellent oral and written communication skills,
• An ability to manage complex relationships and work with sponsors and partners.

Any other details:

• Required to work on events out of normal business hours, including travel and overnight stays
• Demonstrate empathy and understanding for the issues faced by older people
• Work across Celebrities and Cultivation Events Team as required.

What we offer in return

• Competitive annual salary advertised, 26 days annual leave + bank holidays (pro rata)
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

About the role

The Development Manager is a new and important role at The NewBridge Project, which will support the effective management of fundraising and reporting across our work. 

You will support the development and implementation of a fundraising strategy and evaluation framework, and work alongside a small and committed staff team to understand, evaluate and champion our work through compelling written reports and applications to new funders.

We are keen to meet candidates who share NewBridge’s values and commitments to working in solidarity with and supporting the artists and communities around us, who understand the importance of evaluation in meeting requirements of funders/partners, and as a way to learn, build on our work to date, and tell the story of what we do.

We are looking for a highly organised, proactive, and dedicated individual, who can work with us to nurture and develop relationships with funders and partners. You’ll have direct or transferable experience across fundraising, reporting, evaluation and budget management, and be excited about working in an artist and community-led space/environment.

We encourage applicants from all backgrounds to apply who have experience and skills that would support you to do this role.

About The NewBridge Project

The NewBridge Project is an active artist-led community that supports artists, curators and communities through the provision of space for creative practice and an ambitious artist-led programme of exhibitions, commissions, artist development and events. 

Our programme builds solidarity with the people around us, and is community-centred, experimental, collaborative and socially conscious at its heart. We work with our studio members, the wider artistic community and our neighbours to create a programme that responds to their needs and those of the local environment.

Main tasks and responsibilities

Fundraising 

• Work closely with the Director and Programme Director to oversee the review, development and delivery of our fundraising strategy.
• Undertake research to identify potential new sources of funding from a variety of sources.
• Support and where appropriate lead on the writing of funding applications for core and project funding.
• Develop written case for support documents (such as case studies, needs-based analysis) that can be used for a variety funding applications.
• Input into the development and ongoing review of an ethical fundraising policy, in line with NewBridge’s values and ethos
• Work closely with the Director, Programme Director, and external evaluators, to embed and implement an evaluation framework into all strands of NewBridge’s work.

Funding Management & Reporting

• Oversee NewBridge’s obligations to funders and partners, through the production and submission of reports across multiple grant/reporting platforms. At present this includes:
  • Arts Council England 
  • Newcastle University
  • Newcastle Culture Investment Fund
  • North East Combined Authority - Skills for Growth Project (see more detail below).
• Manage and update reporting and evaluation timelines, working with staff to ensure we meet external deadlines.
• Manage, update and prepare up to date budgets for funders and partners when necessary.
• Write reports on progress/delivery for funders and partners, that demonstrate impact and progress against outlined objectives
• Work with Communications Producer and relevant staff to ensure funders and partners are correctly credited across communication platforms and public spaces where appropriate.

Management of North East Combined Authority Reporting & Operations.

• Lead on quarterly and annual reporting for North East Combined Authority, this will include:
• Processing quarterly financial claims
• Revising budget/cashflow on quarterly basis
• Submitting written progress report, and updates on key performance indicators and milestones
• Work with project partners Newcastle University, including;
• Preparation for bi-monthly steering group meetings and monthly operations group meetings, including:
• Scheduling and set up for in-person, hybrid and online meetings
• Taking and sharing meeting minutes and follow-up actions from above meetings
• Leading on the assembly and dissemination of papers for meetings.
• Gather necessary information from university to be inputted into reports/evaluation.

 Monitoring and Evaluation

• Work in collaboration with team at NewBridge to capture qualitative and quantitative data on audiences, participants and collaborators (including social impact reporting, equalities and diversity monitoring, environmental impact, and audience data).
• Lead on evaluation administration, including review and implementation of systems for recording data/feedback and completing data entry. 
• Attend events and activity at NewBridge in order to support with monitoring and evaluation.
• Work with external evaluators where applicable – at present this includes working with Ortus Economic Research to evaluate our North East Combined Authority Skills for Growth project.

Skills and experience we are looking for

We don’t expect people to have direct experience of everything on the job overview – we encourage applicants from all backgrounds to apply who have direct and transferrable skills and experience that would support you to do this role. If you have other skills, passions or strengths that would make you well suited to the role, but which aren’t included in the list below, please tell us about them in your application.

EXPERIENCE & KNOWLEDGE

Essential

• Experience in developing and writing successful fundraising applications in art, culture and/or community settings
• Experience of collating information and writing reports for funders, partners, team members and/or stakeholders
• Experience or understanding of managing relationships with funders.
• Experience in monitoring and evaluation, and using this information to communicate outputs, impact and value to varied audiences and stakeholders.
• Experience of managing extensive or high-level budgets and monitoring progress
• Experience in role/s with similar or transferrable areas of responsibility.

Desirable

• Experience in devising evaluation frameworks and reporting systems.
• Experience in writing and implementing fundraising strategies.

SKILLS

Essential

• Excellent organisational skills, with the ability to show initiative, work under pressure and manage multiple priorities.
• Good level of computer literacy, including Microsoft Word, Excel and able to learn quickly when using online platforms and systems.
• Ability to work as part of a small, committed and mutually supportive team – working collectively toward shared aims, objectives and values.
• Ability to build and nurture strong relationships with individuals.
• Exceptional written communication skills, with the ability to adapt style and writing to different audiences, funders, partners etc.
• Ability to use data and evaluation information to tell a compelling story to evidence impact and a case for support.

PERSONAL ATTRIBUTES

Essential

• A good listener, who can communicate with a range of people
• Friendly and welcoming manner
• Organised and methodical in your approach to work
• Motivated and enthused by NewBridge’s work, values and aims
• Commitment to diversity, equity and inclusion, environmental sustainability and social justice.

The London School of Economics Students Union is looking for a highly organised, efficient, and motivated individual to help provide high level executive and administrative support for the unions chief executive officer, officer team and senior leadership team. 

You will provide high level executive support, including diary, meetings and agenda coordination, inbox management, minutes and note taking, creating briefing notes and reports, and managing actions trackers.

In addition, this role will provide administrative support for special projects for the senior leadership team. 

You must have a proven track record in delivering excellent project management skills, able to work across teams and to drive projects forward.
 

In particular this role will support the Head of Communities and Partnership coordinate the partnership and department delivery programme of work with LSE academic departments.

We are looking for someone who is highly organised with strong, communication and relationship building skills with the ability to build professional relationships with a wide variety of individuals, internally and externally. Reliability and a can‐do, proactive attitude are necessary as well as a desire to work in a fast-paced dynamic exciting organisation.

If this sounds like you please apply!

Why apply?
 

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.
 

Benefits and Perks
 

In return for your passion and experience we offer:
 

-        25 days of holiday per year (pro rata)

-        Additional closure periods at Christmas and Easter

-        Free LSE Students’ Union gym membership (including advice from dedicated professionals)

-        Cycle to Work scheme enabling significant savings on bicycle purchase

-        Access to LSE staff training courses

-        Ability to purchase TOTUM (NUS) card, which provides a wide range of discounts

-        Flexibility for work-life balance

-        Interest-free travel loan

Recruitment 
 

Our recruitment processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in three stages:

·   Part 1 (Supporting statement) is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview.
 

·     Part 2 (CV) outlining your career history to date.
 

·    Part 3 (Equal Opportunities Monitoring and Contact Form) is personal information. It helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting. Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. 

This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.

Previous applicants need not apply.

Please send us a CV, complete a supporting statement outlining how you meet the persons specification of the role along with equality monitoring form which will be seen by our human resources team.
 

·  The closing date for is Monday 5 August 2024 by midnight.
 

·  Shortlisting Monday 19 August 2024.
 

·  Interviews and assessments on Thursday 22 August 2024

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor. 

We are looking for an empathetic self-starter to become our new Legacy Manager. This is a varied role, where you will be working with the Head of Individual Giving & Legacies to plan and manage the full breadth of a small legacy programme, which has huge ambition for growth.

You will be managing our legacy marketing programme; maximising the opportunities available to encourage supporters, and potential supporters to leave a gift in their Will, so that we can help more young people in the future. This currently includes a series of in-person legacy events at our centres as well as developing and delivering training to colleagues, so they are confident in promoting legacy giving to supporters they work with.

You will be the internal lead for legacy administration, working alongside our in-house legal team and our external legacy administration agency, to ensure that all estates are correctly administered, and that we realise the full value of the legacies left to The Trust. You will be working with supporters to answer their questions about legacy giving, and working with the next of kin to ensure that their loved one’s legacy is cherished.

If you are supporter-focused, experienced in legacy fundraising or supporter stewardship, and someone who is empathetic and sensitive then this is the role for you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Legacy Manager? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Legacy Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).

Safeguarding 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

JRF’s Insight and Analysis team produces high-quality, original and actionable JRF analysis about poverty issues. We draw on a range of data sources, commissioned research and work with partners with lived experience of poverty to better understand what’s happening, why, and what can be done to solve poverty.

The role offers the opportunity to undertake original and creative analysis to shed new light on poverty-related issues, as well as offering a professional analytical perspective across the wider organisation.  The role involves designing the approach, identifying requirements and leading a range of innovative analytical work to meet JRF’s priorities.

You will take responsibility for leading the analytical input into one of JRF’s priority policy themes – helping to shape our policy arguments and propositions – for example, the previous post holder has focussed on deep poverty and leading the work on our flagship UK Poverty report.

This post sits in the organisation’s Insight and Analysis team, reporting to the Chief Analyst.

The Lead Analyst would be expected to generate ideas for new analysis, using a range of data sources, to support JRF’s mission – informing our policy & ideas work and our campaigning, media and advocacy activity. They would be responsible for leading and managing significant pieces of work – as well as supporting the growth and development of other members of the team.

JOB DESCRIPTION AND PERSON SPECIFICATION

We are looking to recruit an exceptional Area Manager to provide direction and leadership to support the continued modernization and growth our retail operations. The Area Manager will support a passionate and committed retail team to deliver profit, promote fundraising and support eye health and public awareness. They will ensure that the business is run in a robust, transparent, compliant and efficient way in line with our values – whilst contributing expertise and energy to the wider charity.

 

Responsible to

Director of Retail

 

Direct reports

15 Shop Managers (direct)

 

Working hours and contract

Full time/permanent

 

Salary

£35,000 - £45,000 plus full travel expenses

Location

Central & Greater London

Start date

 

September 2024

 

 

 

Role Responsibilities:

Strategy, planning and growth

· Track progress against plans and budgets, and support shop teams to adapt, phase and prioritise work where appropriate.

· Ensure that broad and long-term thinking is brought to decision making and avoid reactionary behaviour, whilst capitalising on arising opportunities.

· Support the delivery of a five-year Retail Strategy (2024 – 2028), to include:

o The professionalisation of our systems and processes to capitalise on all income opportunities.

o Putting a positive customer experience at the heart of our approach.

o Delivering income upwards of £2.5m per annum with year-on-year growth to £10.6m by 2028/29.

o Deliver Gift Aid targets across all shops.

o Assist the Retail Development Manager in launching new shops.

o Utilise digital and social media to drive footfall and stock donations.

o Support fundraising through the shops, including legacy and IG marketing.

o Tailor each shop in the portfolio to maximise the potential of its unique location and its role in the business – including exploration of clearance, vintage, furniture and books.

o Create a framework of retail standards of excellence and ensure shops are managed and maintained to those standards.

 

 

Sales and Profit

 

• Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the area financial performance
• Foster a creative and entrepreneurial environment where team members seek to maximise income in new and innovative ways both within their shops and through a variety of channels, such as community events
• Drive the team to maximise income from Gift Aid on donated products
• Ensure that all financial procedures are adhered to and executed in a timely fashion by the shop teams

Shop Floor

 

• Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop management and Retail Partnerships team
• Ensure compliance with efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and internal regulations regarding donated stock are adhered to
• Inspire the team to provide a great customer and donor experience, which enables us to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Director of Retail within the agreed timeframes
• Empower the team to work in partnership with the Visual Merchandising Manager to create original, appropriate and commercially successful visual merchandising displays, including shop windows
• Make sure that all procedures for the sale of new and donated corporate products are followed by the volunteer team
• Work with the Director of Retail to ensure our shops are in good condition, maximise their potential and are fit for purpose
• Provide a safe and healthy working environment and ensure that all team members are aware of and operate within our health and safety policies and procedures, including waste management and customer safety

 

Leadership – Volunteers

 

• Support the Volunteer Manager and shop management teams to recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise income and profitability and guarantee the smooth running of the area.
• Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Define and develop our retail volunteer programme to ensure first rate volunteer experience, engagement, and great customer experience.

• Connect the volunteer team with our work and help them to understand the value of their contribution.

 

Leadership - Paid Staff

 

· Support members of the charity retail team to embed a high performing, motivated, collaborative, creative and dynamic culture – and seek opportunities to celebrate success

· Provide line management, leadership and growth opportunities to the Shop Management team.

· Support new starters with comprehensive induction and training.

• Ensure effective training, development and performance management of paid staff

· Support the annual appraisal and probation processes for all reports.

• Work within our policies and procedures when dealing with problems at work

 

 

 

Management - Being part of Vision Foundation

 

• Play active part in the charity, including attending and contributing to all-staff meetings
• Play a key role in enabling the shop to represent the charity and increase the knowledge of the local community about our mission and work
• Be accountable for the integration of each shop into the local community in collaboration with the shop teams
• Empower the team to respond to all appeals and fundraising opportunities.
• Adhere to and enforce our safeguarding policies

Other

• Required to adhere to our vision, mission and values
• Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Governance, finance and operations

 

· Understand and mitigate risk in the context of charity retail and multi-site working.

· Ensure timely and accurate performance reporting to Director of Retail.

· Support the Director of Retail in:

o Developing annual budgets, report variance and reforecast as appropriate.

o Developing and maintaining up to date policies and procedures and ensure these are embedded across the shops operation.

· Maintain up to date knowledge of charity law affecting retail and advice on emerging issues.

· Ensure all retail income is raised lawfully, including data protection legislation, Charity Commission guidance and Fundraising Standards/Charity Retail Association codes of practice.

· Ensure compliance with all relevant legislation including Trading standards, Health & Safety, fire and building regulations for the retail premises, ensuring annual inspections and training of all staff and volunteers.

 

 

Impact

 

· Explore opportunities to deliver the wider impact of the charity through the “shop front” of our retail portfolio, including employment, volunteer and training placements for blind and partially sighted people.

· Support eye health messaging through the shops.

· Support public awareness and understanding about visual impairment and visually impaired people.

· Share with customers the impact of the funds raised through shopping with us through in store communications, staff training and social media.

 

Personal attributes

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

• Comfortable working in a small team both strategically and operationally

• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

• Able to provide positive, dynamic, tenacious and flexible leadership at all times.

• Results-driven, able to measure and quantify own outcomes.

• Adaptable to changing landscape and evolving organisation.

• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

• Excellent verbal and written communication skills

• Highly organised with ability to plan effectively and allocate resources appropriately.

• Committed to equal opportunities and inclusion

• An understanding of and commitment to blind and vision impaired people.

 

 

Person specification:

Skills, knowledge & experience

Essential 

 

· Experience in retail management delivering significant sales and profit growth across multiple sites, ideally in a charity retail context

· Experience of developing and managing budgets

· Experience of EPOS systems and Gift Aid

· Experience of setting and managing income and expenditure budgets

· Experience of leading and line managing others to develop and grow, building and maintaining a high performing team culture

Personal attributes

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

• Comfortable working in a small team both strategically and operationally

• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

• Able to provide positive, dynamic, tenacious and flexible leadership at all times.

• Results-driven, able to measure and quantify own outcomes.

• Adaptable to changing landscape and evolving organisation.

• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

• Excellent verbal and written communication skills

• Highly organised with ability to plan effectively and allocate resources appropriately.

• Committed to equal opportunities and inclusion

• An understanding of and commitment to blind and vision impaired people.

Other benefits

We value our staff and volunteers and want to make sure that they are supported in their work. We also offer:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Study leave and financial support for training & development

· A cycle to work scheme, eye test vouchers, a staff loan scheme, and access to an Employee Assistance Program

· An active Social Committee and staff events

 

 

Battersea’s Income Generation department works across the organisation to provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through our hard work, Battersea is able to make sure we can be here for every cat and dog, now and in the future. Our talented and award-winning team is vibrant and ambitious, and it’s an exciting time to work at one of the country’s most loved and best known animal charities.

We are recruiting for a new manager to lead our Legacy and In-Memory fundraising team within this department, to grow and deliver Battersea’s strategy, products and associated marketing plans. They will do this by managing the Legacy and In-Memory marketing programme to sustain and develop legacy prospects, managing the budget and operational plans for the programme, and continuing to develop the diversity of the programme through testing scalable and sustainable recruitment channels, product offerings and retention methods.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 18th July 2024

Interview date(s): 24th July 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

About the role
This is a senior role working across the whole Charity, tasked with growing public awareness and support for Clatterbridge Cancer Charity. Leading on marketing, PR, brand and design, this role will manage relations with media, stakeholders, supporters and the wider public, creating and delivering engaging campaigns, generating support for the Charity, demonstrating impact and increasing income generation.

This is an exciting time to join the Charity as it moves to the next stage in its growth. As part of a busy and ambitious team, this role would suit an experienced, proactive and creative individual with a talent for storytelling and a knowledge of data-driven marketing.

You’ll have strong commercial knowledge, with the ability to apply this to the Charity sector; adding value to our existing fundraising activities and impact reporting.   

Key responsibilities include:

• Create and deliver a comprehensive marketing & public relations strategy for the Charity to increase levels of awareness, reaching and engaging audiences.
• Build brand awareness, promote income generation and communicate activities and impact.
• Identify, create and maximise press, PR and marketing opportunities for the Charity to achieve strong positive coverage in print, broadcast and online media.
• Utilise the full mix of communications and marketing tools, including media and public relations, internal communications, brand marketing, advertising, campaigns, direct marketing, digital and social media and production of materials
• Lead and give strategic marketing direction to the charity team, taking responsibility for all marketing activities within the charity to ensure consistent messaging
• Identify and develop key relationships with journalists and influencers across a broad range of media
• Lead, manage and plan key Charity marketing and communications initiatives such as the annual Glow Green Night Walk and Annual Ball.
• Be responsible for brand management, ensuring consistency across all internal and external communications and adherence to brand and corporate identity guidelines.
• Oversee the design, production and dissemination of marketing and communications collateral, as required including annual reports and impact statements.

About the Charity

Clatterbridge Cancer Charity is an independent Charity, dedicated to supporting patients and research at The Clatterbridge Cancer Centre - one of the UK’s leading cancer hospitals.

It’s thanks to our supporters that we can achieve so much for people with cancer across Merseyside and Cheshire, which may not be possible through NHS funding alone.

This includes fund life-saving research to shape cancer care for generations to come, investing in leading technology that drive better outcomes for people with cancer, enhancing the patient environment to support health & wellbeing and enabling innovations in care for every patient, every day.

Hours: 37.5 hours per week
Location: Hybrid working with base office at The Spine Building, Paddington Village, Liverpool L7 3FA
Closing Date: 19 July 2024
Interview Date: 23 July 2024

Flexible / Hybrid Working Available

In this exciting role you will be responsible for implementing the charity’s Individual Giving, Legacy and In Memory fundraising programmes (target of £1.3m in 2024). You will manage a team of up to two with the support from the Head of Fundraising, with whom you will work closely with to develop a series of targeted multi-channelled appeals and campaigns to engage with existing supporters and to attract, recruit and retain new ones.

You will be confident in handling and interrogating data, utilising your experience to deliver insight led creative campaigns across several channels. You will use data to test and learn through the delivery of persuasive and compelling appeals and campaigns - aiming to grow supporter loyalty and inspire repeat donations.

The delivery of exceptional supporter care and stewardship is paramount in this role, the post holder will require excellent communication skills to help deepen engagement strategies with supporters and work with an ambitious, positive, and creative approach - with experience in working collaboratively organisation wide.

Key responsibilities
Planning and implementation
• Increase individual gifts through enhancing the supporter donor journey.
• Develop new individual giving appeals and campaigns with a focus on direct marketing across various channels to engage with new and existing supporters to generate new income.
• Working with the communications team to design a multi-channelled approach to maximise the reach to the appropriate audiences.
• Develop the required tools and mechanisms to ensure ease of engagement.
• Design and implement a stewardship programme that cultivates long term support across all fundraising streams.
• Work across teams to raise the profile of the charity and its appeals and fundraising activities.

• Develop new ideas and initiatives to bolster individual giving.
• Grow in memoriam donations through selected partnerships and long-term relationships that raise the profile of Kidney Care UK within the sector.

Donor data analysis and segmentation
Analyse and segment the supporter base to develop targeted supporter journeys and ask strategies, using donor data from our CRM to:
• Maximise the lifetime value of donors.
• Ensure effective use of supporter data for campaign purposes.
• Manage a continuous cycle of testing for new channels and techniques for acquisition and retention, based on audience insight and sector trends.
• Work with the Head of Fundraising to produce regular feedback reports and analysis.
• Ensure all activities and contacts are managed through the charity’s CRM system.
• Maximise gift aid opportunities.

Stewardship and donor engagement
Manage donor stewardship to provide personalised and engaging communications, including:
• Managing the production of supporter materials.
• Building a thanking programme that offers a personal and engaging donor experience.
• Collaborating with colleagues to identify individual stories for impactful campaign content.

Competencies: knowledge, skills and experience

• Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of digital channels for acquisition and retention.
• Experience of project management to deliver acquisition or retention campaigns within agreed timescales and budgets.
• Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns.
• Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK.

Employee Benefits

Pension | Flexible working | Retail discounts | Generous annual leave | Cycle 2 work scheme | Employee Assistant Programme | Health cash plan | Family leave

Are you passionate about animal welfare? Ready to lead a dynamic team and make a real difference? Little Valley Animal Shelter is on the lookout for a dedicated and enthusiastic Animal Shelter Manager to join our growing and evolving organisation.

Why This Role is For You:

● Fantastic Salary and Perks: Earn £33,000 per annum (DoE)

●On-site 3 bedroom accommodation, with a brand-new loft conversion that includes an ensuite bedroom and a study/dressing room.  No commute means you can dedicate more time to the animals and the amazing work we do.

● Lead From the Front: Inspire, recruit, train, and lead our dedicated staff and loyal volunteers. Your leadership will be the heartbeat of our Shelter.

● Make a Difference: Every day, you’ll be making a tangible impact on the lives of countless animals, providing them with the care and love they deserve.

The Mission:

● Staff & Volunteer Management: Create an environment where both staff and volunteers feel valued and motivated. Your leadership will ensure that the Shelter is always operating at its best. Promote our Shelter’s work, engage with the public, and foster a community of supporters.

● Animal Welfare: Oversee the intake, care, and rehoming of our animals. Work closely with veterinary professionals to ensure high standards of animal care.

● Facility Management: Keep our Shelter in top shape, ensuring it’s a welcoming and safe place for both animals and visitors.

What You’ll Do:

● Lead & Inspire: Manage and develop a team of passionate staff and volunteers.

● Champion Animal Care: Oversee daily routines, health checks, and behavioural support for our animals.

● Optimise Operations: Ensure our Shelter runs smoothly, from maintenance to budget management.

● Build Relationships: Engage with the community and promote Little Valley to gain support, volunteers and donations.

Why Join Little Valley Animal Shelter?

● Career Growth: Be a part of our exciting journey as we continue to grow and evolve. Your contributions will shape the future of our Shelter.

● Community Impact: Play a vital role in improving animal welfare and creating a compassionate community.

● Live Where You Work: Enjoy the convenience and connection of on-site accommodation, allowing you to be fully immersed in your role. (If you live in close proximity of the Shelter already, living on-site may not be compulsory and will be open to formal discussion)

● Regeneration: We are embarking on several ambitious projects which will re-shape and future-proof our Shelter. Be part of our regeneration.

If you're ready to embark on a rewarding career where you can truly make a difference, apply now and become a key player in Little Valley Animal Shelter's inspiring journey. Let's create a brighter future for animals together!

For the full Job Description and Person Specification, please refer to the downloadable document below:

If you have any questions concerning any particular aspects of this position, our CEO Hugh Lowson is happy to discuss over the phone or via a video call.

Apply Today!