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Closing in 7 days
Wildfowl & Wetlands Trust (WWT), GL2, Gloucester (Hybrid)
£27,847 per year
Posted 2 weeks ago
Alzheimers Society, Belfast (On-site)
£23,933 - £25,873 Per Annum
Posted 2 weeks ago
hireful limited, Bristol, England (On-site)
£26919 - £31401 per annum
Posted 1 week ago Quick Apply
Victim Support, Southampton (Hybrid)
Up to £9360.00 per annum
Posted 2 weeks ago
Victim Support, Blackpool (Hybrid)
Up to £12480 per annum
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Closing today at 23:30
Social Interest Group, London (On-site)
£18,900 per year
Join us as a Substance Misuse/Dual Diagnosis Worker and help make a difference in the lives of individuals
Posted 1 week ago
Closing today at 16:38
Unique - Rare Chromosome Disorder Support Group, Oxted, Surrey (Hybrid)
£30,000 - £38,000 per year Pro Rata'd
Posted 4 weeks ago Quick Apply
Closing in 5 days
The Refugee & Migrant Centre, Birmingham (On-site)
£24,000 - £26,000 per year
Posted 3 weeks ago Quick Apply
Closing in 7 days
IRIS Recruitment, Newark (On-site)
£22,669 - £23,428 per year
Posted 2 weeks ago
Closing in 6 days
Victim Support, Lewes (Hybrid)
Up to £20808.00 per annum
Posted 3 weeks ago
Marine Society and Sea Cadets, London (Hybrid)
£39,000 per annum
Posted 1 week ago
Page 72 of 74
Sheffield, South Yorkshire (Hybrid) 2538.25 miles
£24,570 per annum pro rata
Part-time (Part time 18.75 hours - Monday 8:45-12:30, Tuesday and Wednesday 8:45-17:00)
Contract (Fixed term until end of March 2026 – Maternity Cover)
Job description

£24,570 per annum pro rata + excellent benefits including 30 days holiday and flexible working

Location: Sheffield

Part time 18.75 hours with the following working pattern Monday 8:45-12:30, Tuesday and Wednesday 8:45-17:00

Fixed term until end of March 2026 – Maternity Cover

Closing date: Wednesday 12th March 2025 at 11.30pm

Do you have experience of working in customer service and a strong interest in housing issues? Then join Shelter as a Supporter Helpdesk Officer and you could soon be playing a key role in standing up to the housing emergency.

About the role 

You will be the first point of contact for the organisation, supporters, potential supporters and people seeking information about Shelter’s work. You will provide information on our work and housing/homelessness to supporters and members of the public, act on supporter requests and take part in fundraising administration.  Maintaining accurate supporter records, liaising with other departments when necessary and handle any complaints about services and fundraising activity will also be key parts of the role.

About you 

With excellent communication and administration skills, gained working in a customer service environment, you will have experience of analysing statistics and spotting trends, along with the ability to assess database requirements. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet and a strong attention to detail and accuracy are also required. An understanding of how the Helpdesk service impacts on the Shelter brand will also be important.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team 

The Supporter Helpdesk is made up of four people, a Team Leader and three Officers. We are based in Sheffield along with Shelter’s national housing advice helpline. While the team doesn’t provide housing advice we respond to a wide variety of enquiries about Shelter and its work including sign posting to our service where needed.

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

How to Apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a Supporting Statement with responses to the three points in the ‘About You’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the three behaviours below throughout your responses:

  • We prioritise diversity and have an inclusive and open mindset
  • We enable decision making
  • We work together to achieve our shared purpose

Please note, your application will not be accepted without a supporting statement. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted by
Shelter View profile Organisation type Registered Charity Company size More than 1000
Posted on: 26 February 2025
Closing date: 12 March 2025 at 23:30
Tags: Administration, Customer Service, Housing, Customer support, Homelessness

The client requests no contact from agencies or media sales.