Programme Manager Jobs in Remote
Please note that the role is home based with regular travel to Leeds for internal meetings, and to local trauma centres. The post-holder will work across the northern region, and will ideally live in the North West, Yorkshire or the North East. Travel costs will be reimbursed
Day One Trauma Support began with a courageous mission for trauma care excellence from a leading trauma and orthopaedic surgeon and his patients. Today, the organisation exists to make that vital support available to everyone, everywhere.
Day One Trauma Support is the only charity supporting all major trauma patients, regardless of their type of injury. They offer practical and emotional support to anyone who has experienced major trauma in the UK through their national support offer. With caseworkers in seven major trauma centres, a growing base of supporters and a passionate team of staff and volunteers, they are making a real difference to people at a time when they are extremely vulnerable, and their services are in high demand.
A catastrophic event can change everything. Every year, across England and Wales, there are 20,000 major trauma cases and 16,000 deaths following injury. We are looking for an accomplished Relationship Fundraiser to join the ambitious and dedicated fundraising team at Day One Trauma Support, could this be you?
The Role
The role of the Relationship Fundraiser will be to develop fundraising income through nurturing relationships with individuals, companies and groups. Duties will include:
- Identifying fundraising opportunities with new audiences including individuals, community groups, faith groups, regional corporates, local trusts, volunteers, local events etc.
- Working with the Fundraising Manager to achieve financial targets and budgets.
- Delivering exceptional donor care and stewardship.
- Creating and publishing engaging content for Day One’s social media channels to inspire and engage supporters.
The Person
To be considered for this exciting opportunity you should come to us with experience of relationship fundraising and a proven track record of working to, meeting and exceeding financial and non-financial targets.
An organised self-starter with excellent communication and interpersonal skills, you should be able to build and maintain brilliant relationships with supporters. With a real love for meeting and talking to people, you should be genuinely interested in the charity’s donors and why they want to support the charity.
Perhaps most importantly, as one of the public faces of Day One Trauma, you should have a high degree of personal integrity and the ability to work with tact, diplomacy and discretion, reflecting the charity’s values in all the work you do.
Why Day One Trauma Support?
Not only is Day One Trauma Support hugely passionate about the individuals whose life it changes every year, the charity also puts significant emphasis on staff welfare and offers all employees the opportunity to be part of an inclusive organisation with an approachable senior leadership team.
This organisation promotes a culture that ensures all staff feel valued and respected but also supported in their roles. The charity is inherently flexible and offers variable working patterns and reduced hours for those that may need. Benefits also include:
- 25 days per year, plus your birthday and Bank Holidays;
- Auto-enrolment into pension scheme; 5% employer contribution, 3% employee contribution;
- Flu and eyecare vouchers;
- Employee Assistance Programme;
- Training and progression opportunities.
The role is home based with regular travel to Leeds for internal meetings, and to local trauma centres. The post-holder will work across the northern region, and will ideally live in the North West, Yorkshire or the North East. Please note travel costs are reimbursed and please be aware if you are offered the position, you will be required to undertake a DBS check.
If this sounds like the type of role and charity that could suit the next phase of your fundraising career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
This role is a Fixed Term Contract (Maternity Cover) of up to 12 months.
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.
Learn about our vision, mission and values
About the role
Be the driving force behind Christian Aid's growth as the leader of our Individual Giving team—our largest source of unrestricted income! This is your chance to drive transformation and grow a committed supporter base. You'll lead an ambitious, passionate team focused on creating a more impactful and sustainable donor journey, while driving new supporter recruitment and retention.
About you
You're a seasoned individual giving or direct marketing expert with an unstoppable drive for growth. You'll inspire supporters to fund life-changing programmes and motivate your team to reach their full potential. As a strategic thinker, you're not afraid to take calculated risks and push for breakthrough results. With a proven track record of driving significant income growth, you're ready to make bold decisions, collaborate across teams, and enhance our supporters' lifetime value.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths and none (with the exception of Director positions where there is a genuine occupational requirement to be a practicing Christian - Exempted under the Equality Act 2010).
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.
About the Role
Advice Giving
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Provide advice through telephone and webchat
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Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities
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Supporting clients to use ICT to make their new Universal Credit claim
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Use Citizens Advice resources to find, interpret and communicate the relevant information to clients
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Complete benefits checks when appropriate
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Research and explore options and implications so that clients can make informed decisions.
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Act for the client where necessary using appropriate communication skills and channels.
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Refer internally or to other specialist agencies as appropriate.
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Ensure that all work meets quality standards and the requirements of the funder
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Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
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Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
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Complete the required training to comply with quality assurance processes
Research and campaigns
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Support our research and campaigns work through various channels including case studies, data collection and client consent
Professional development
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Keep up to date with legislation, policies and procedures and undertake appropriate training
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Read relevant publications
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Attend relevant internal and external meetings as agreed with the line manager
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Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate
Administration
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Use of telephony and IT equipment for multichannel delivery of advice services
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Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis
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Ensure that all work conforms to your organisation’s systems and procedures
Other duties and responsibilities
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Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
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Demonstrate commitment to the aims and policies of Citizens Advice
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Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
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Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.
Requirements
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Recent knowledge and experience of the benefits systems, including experience of carrying out accurate benefit check calculations in a professional setting
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Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
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Experience of providing advice through telephone and web chat
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Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
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Ability to interpret complex information and convey it in a way that is understandable to clients.
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Good ICT knowledge with an ability to support clients with their online claim application
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Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.
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Assist with research and campaigns works by providing information about clients’ circumstances
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Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
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Ability to meet targets and excel against objectives.
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Ability and willingness to work both on own initiative and as part of a team.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
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Generous annual leave of 27 days plus bank holidays (with an additional day per
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year after 4 years' service up to a maximum of 32 days plus bank holidays)
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Hybrid Working Scheme
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Interest-free travel loans
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Employee Assistance Programme
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Pension Scheme
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Cycle to Work Scheme
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Lifestyles Gym Membership (20% corporate discount)
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Enhanced maternity, paternity, and adoption leave pay
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Free VDU eye care test
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Professional and advice sector recognised training
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at either one of our offices covering the Lancashire area, once you have completed training & probation period you can apply for hybrid working, all travel costs to and from appointments from your office base will be reimbursed.
As an Team Leader Triage & Early Intervention you will:
- Manage a team who deliver initial support services and ensure high quality support and effective triage work is completed for people affected by domestic abuse, in accordance with local operating procedures and be responsible for delivery of a professional and effective telephone and face to face support service.
- Accountable for the performance of the team against local plans and performance standards; including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all relevant legislation.
- Be the point of escalation for complex and sensitive cases, queries and complaints, as well providing support to the team by resolving problems, providing advice and undertaking initial contact, risk and needs assessment with victims and clients
- Provide advice and guidance to Triage & Early intervention Officers during shifts including quality assurance of Safeguarding referrals, (Safelives) DASH RIC, onward referrals to partner agencies, etc.
- Responsible for data security, data sharing and systems management for the service delivery team
You will need to:
- Have a good understanding of domestic abuse & the impact on victims and their children
- Understand risk assessment, safety planning & risk management for victims and their children
- Have knowledge of Safeguarding issues, and the legal responsibilities surrounding these issues
- Have theoretical, practical and procedural knowledge of civil and criminal justice remedies for victims and their children.
- Have experience of working within a multi-agency and legislative framework.
- Experience of developing and maintaining partnerships and pathways within a multi-agency and legislative framework
- Have experience of managing a team dealing with complex caseloads, able to prioritise to deal with competing demands.
- Have strong crisis management skills and the ability to deal with stressful and difficult situations.
- Have excellent communication, negotiation and advisory skills, both written and verbal.
- Demonstrate the ability to use IT applications competently including, Microsoft Word, Excel etc. and Case Management systems in order to keep accurate records and monitoring your performance.
This role will involve some travel between offices therefore a driving licence and access to a vehicle would be advantageous.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at Lancaster Police Station. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.
As an IDVA working on Operation Provide you will:
- Work with the Police safeguarding team to identify high risk victims of domestic abuse.
- Check internal systems to check if victims are known or open to internal services and liaise with same.
- Conduct joint visits with the police to victims who are at serious risk of harm to provide independent information about their rights and options to enable them to keep safe from harm.
- Assess their needs and develop a bespoke safety and support plan
- Provide information and advocacy around the criminal justice process
- Liaise with internal and external agencies in order to keep the victim safe from harm and address their needs.
You will need:
- IDVA accreditation and/or have considerable relevant experience in supporting victims of domestic abuse
- a comprehensive understanding of domestic abuse & the impact on victims & families
- knowledge of risk assessment, safety planning & risk management
- an understanding of Safeguarding issues & the legal responsibilities surrounding these
- theoretical, practical & procedural knowledge of civil & criminal justice remedies
- experience of partnership working
- good organisational skills, able to prioritise effectively
- strong crisis management skills, able to deal with difficult situations.
- Good communication, negotiation and advisory skills, both written and verbal
- IT skills, able to use Microsoft Office & Case Management systems
Please see attached Job Description and Person Specification for further details
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Riding for the Disabled Association (RDA) are the only major UK charity focused specifically on the health and wellbeing benefits of bringing people and horses together.
They are pioneers in the therapeutic use of horses and their innovative programmes improve mobility, boost physical health and mental wellbeing, build confidence, and teach new skills. People of all ages and abilities are welcome at RDA, including those with physical and learning disabilities, sensory impairments, long-term health conditions, and neurodiversity.
Each year, RDA support over 25,000 disabled children and adults with the help of 2,800 equines, 1,700 coaches and 13,700 volunteers. They operate 400+ RDA centres across the UK and have 57+ accredited riding schools. Its commitment to para-equestrian sport has contributed to a strong Paralympic legacy, ensuring riders at all levels can achieve their potential.
RDA UK is at a pivotal moment, with a relatively new leadership team and ambitious plans to strengthen support for its network of member groups.
About the role
The Director of Fundraising & Communications is a key member of the senior leadership team, responsible for leading an integrated strategy across RDA UK’s income generation and communications functions.
With a stable annual voluntary income of £2m, this role is about unlocking RDA UK’s full potential—diversifying income streams, refining cases for support, and ensuring a strong, cohesive approach between fundraising and communications. It is an opportunity to drive long-term sustainability, elevate RDA UK’s national profile, and strengthen external engagement through strategic leadership and collaboration.
As Director of Fundraising and Communications, you will:
- Lead the strategic direction for fundraising and communications, ensuring both functions work in alignment to maximise income and engagement.
- Oversee fundraising strategy, supporting the Head of Fundraising in strengthening income streams, particularly in major gifts, corporate partnerships, trusts, and legacies.
- Ensure RDA UK’s brand and communications strategy enhances fundraising, advocacy, and supporter engagement, working closely with the Head of Communications.
- Guide the development of compelling cases for support, positioning RDA UK as a leading force in health, wellbeing, disability, and sport.
- Represent RDA UK at a senior level, engaging major funders, corporate partners, and key stakeholders to unlock new opportunities.
- Support and develop the Heads of Fundraising and Communications, ensuring they are empowered to lead their teams effectively and drive success.
About you
This role will suit a strategic and hands-on leader, comfortable balancing income growth, team leadership, and external engagement. We’re open to a range of backgrounds, but you’ll likely be:
- An experienced fundraising leader with expertise across multiple income streams, including major gifts, corporate partnerships, trusts, and legacies.
- A strong team builder, adept at developing leaders and fostering a high-performance culture.
- Confident in evolving a case for support, developing fundable propositions, and engaging new funders.
- Ability to oversee and strengthen communications strategies, ensuring integration with fundraising
- Familiar with federated structures or excited by the challenge of maximising the impact of a network of independent organisations.
- An engaging advocate for RDA UK, able to build relationships across funders, partners, and the wider equestrian and disability communities.
RDA are partnering with Ed Cherry at QuarterFive for this appointment. A detailed brief and support with formal application will be provided to suitable candidates. Please apply via CharityJob ASAP, including a copy of your latest CV.
This is a hybrid working role, with ideally 3 days per week at RDA HQ, Lowlands Equestrian Centre, Warwickshire. Please discuss hybrid working arrangements and related flexibility with Ed.
The deadline for applications is Friday 7th March 2025.
- First round interviews (online): w/c 17th March
- Second round interviews (in-person at RDA UK’s Warwickshire HQ, with travel expenses covered): late March/early April
Job Description
Job Title:
Family Support Worker
Location
RMC operates four branches located in Birmingham, Wolverhampton, Walsall, and Dudley.
The successful candidate will be based at the Birmingham site and will be required to travel to all branches as needed.
This is an in-person, on-site role with no hybrid or remote work options available
Reporting To:
Integration Projects Manager
Salary and benefits:
£23,500-£25,000 (dependent to experience)
Additional Benefits:
· Company-matched pension scheme
· Employee assistance program
· Health and wellness support
· Mental health resources
· Comprehensive training and opportunities for career advancement
Hours:
35 hours per week, Monday to Friday, from 9:00am to 5:00pm.
Contract:
Fixed term
Probation period:
6 months
Annual Leave:
21 days + 1 concessionary day and 8 Bank Holidays
About the Role
The Refugee and Migrant Centre is seeking a dedicated and compassionate Family Support Worker to join our Resettlement Department. As part of our mission to assist refugees and migrants in overcoming barriers to integration, this role will play a key part in helping newly arrived refugees settle into their new communities with confidence and independence.
RMC is a well-established charity with over 25 years of experience working with vulnerable refugees and migrants. We provide a range of services, including immigration advice, housing support, welfare assistance, and employment guidance. Our work ensures that refugees and migrants receive the necessary support to become equal citizens in the UK.
Purpose of the Role
The Family Support Worker will support newly arrived refugees and their families, enabling them to navigate the complex challenges of settling into the UK. Working closely with our multi-skilled resettlement team, you will deliver holistic support to refugees across a range of services, including welfare benefits, housing, health, education, and employment. You will also play a key role in empowering families to build their confidence, independence, and long-term integration into the community.
Main Duties and Responsibilities
Client Support & Case Management:
- Manage a caseload of newly arrived refugee families, providing tailored support to meet their specific needs.
- Conduct home visits and orientation sessions to welcome clients to their new community and complete holistic needs assessments.
- Develop Personal Integration Plans for each household on a quarterly basis, helping them set goals for long-term independence.
- Coordinate support with external agencies and specialists to address clients’ needs, ensuring seamless service delivery.
- Support families with housing, welfare benefits, education, healthcare, and employment.
- Assist with registration for healthcare services (GPs, dentists, opticians) and support with medical assessments.
- Facilitate access to education for children and English for Speakers of Other Languages (ESOL) classes for adults.
- Provide guidance on immigration matters and ensure the correct paperwork is in place, including registering for Biometric Residence Cards and supporting welfare benefit applications.
- Ensure clients are financially supported by applying for relevant welfare benefits and assisting with mandatory reconsiderations as required.
Integration & Independence:
- Help clients develop the skills and knowledge to achieve independence, focusing on self-sufficiency and integration into the local community.
- Support families in securing suitable accommodation, liaising with landlords, housing providers, and relevant stakeholders.
- Provide ongoing orientation on UK systems, including financial rights and responsibilities, social services, and community resources.
- Encourage social integration by organising outings and community events to foster connections with local services and other refugees.
Partnership Working & Community Engagement:
- Work closely with a range of internal and external stakeholders to ensure that refugees have access to the services and support they need.
- Act as the lead contact for other agencies involved in supporting your clients, ensuring a collaborative approach to case management.
- Promote the long-term integration of refugees by identifying and facilitating opportunities for engagement with mainstream services.
Administrative & Reporting Duties:
- Maintain accurate and up-to-date records of client interactions and case progress, ensuring compliance with organisational policies.
- Provide written reports and case updates as required by the Resettlement Coordinator and Manager.
- Contribute to the development and improvement of services based on monitoring and evaluation feedback.
General Responsibilities:
- Uphold RMC’s values, principles, and policies, including those related to equal opportunity, confidentiality, and impartiality.
- Attend team meetings, training sessions, and contribute to service development initiatives.
- Provide feedback and suggestions for service improvements to ensure the best outcomes for refugees and migrants.
- Carry out other duties consistent with the nature of the role and in support of the Resettlement Department’s objectives.
Person Specification
Essential:
- Experience working with vulnerable individuals, particularly refugees or migrants.
- Strong understanding of the challenge’s refugees faces during resettlement and integration.
- Proven ability to manage a caseload and create detailed support plans.
- Experience in working with external agencies and coordinating services for clients.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with refugees, stakeholders, and service providers.
- Ability to manage sensitive and complex cases with a person-centred approach.
- Knowledge of UK welfare benefits, housing rights, and immigration services.
- Ability to maintain accurate records and use IT systems to document casework.
- Cultural competence and a commitment to diversity, equality, and inclusion.
- Ability to work flexibly and independently, including delivering outreach services.
- Full UK driving licence and access to a car (desirable).
Desirable:
- Experience working within a multi-disciplinary team, supporting volunteers to achieve client outcomes.
- Knowledge of community languages (particularly relevant to refugee populations) would be advantageous.
- Experience in delivering outreach support to families in their homes and community settings.
Terms and conditions of employment
The following conditions of service will apply:
Salary
£23,500-£25,000 (dependent to experience)
Location
Birmingham
Pension
RMC will contribute 3% of gross basic salary
Holidays
21 days per year plus public holidays pro rata for part-time post. Holiday entitlement increases to 24 days after 2 years and 29 days after 5 years
Hours of Work
35 hours per week (excluding lunch breaks).
Probation
This post will have a probationary period of 6 months
Notice
One month’s notice of termination of employment on either side.
Disability
We are committed to making every reasonable adjustment to the workplace or working arrangements so as to accommodate people with disabilities.
Enhanced DBS:
Employment in this post will be subject to a satisfactory police clearance being obtained. Because of the nature of the work for which you are applying, this post is exempt from the Rehabilitation of Offenders Act 1974 (exception) Order 1975 and you are, therefore, not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act.
Travel expenses
If travel around the Black Country is undertaken in your own vehicle for work purposes this can be reclaimed at the rate of 45 pence per mile.
Training
Commitment to supporting you to develop and upskill.
Flexibility
In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.
What we hope you'll do next
We are keen to hear from all candidates whose skills and experience fulfil the criteria set out above. Please complete the application form, indicating where you first saw the job advertisement and demonstrating your professional fit with the role.
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Closing Date: Monday, 31st March, 2025
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.
We have an exciting opportunity for an experienced Marketing Coordinator to join our team in Birmingham, with hybrid working (two days a week in our Birmingham office and three days working from home). In return, you will receive a competitive salary of £30,000 - £34,000 per annum depending on experience.
NGA is an independent, not-for-profit national membership organisation for state school governors, trustees and governance professionals in England. Our work aims to improve the educational standards and wellbeing of young people by increasing the effectiveness of governing boards and promoting high standards. As expert leaders in school and academy governance, we provide information, advice, guidance, professional development and e-learning.
About the role:
As our Marketing Coordinator, you will support the planning, execution, and evaluation of marketing campaigns that promote services, resources, events, and membership, growing our reach and engagement across the education sector.
Benefits of working for NGA:
- 25 days annual leave + bank holidays + 3 days Christmas closure (increases to 26 after 3 years’ continuous service and to 27 days after 6 years’ service)
- 7% pension contribution
- Flexible working arrangements
- Employee assistance programme (Wellbeing support)
- Cycle to work scheme
- Option to buy and sell annual leave
- Railcards for qualifying staff
- Healthy CPD budget
Key responsibilities of our Marketing Coordinator will include:
Marketing Campaigns & Promotions:
- Develop and implement an annual marketing strategy for all NGA services including membership and Learning Link, aligning with NGA’s overall strategy
- Inform the development of strategy by conducting market research, including competitor analysis and market scanning, to identify new opportunities for NGA
Content Creation & Digital Marketing:
- Create marketing materials and content, including copywriting to promote and share NGA’s products and services across multiple channels
- Support coordinating social media accounts, creating and scheduling posts to boost engagement
Email Marketing & CRM:
- Create email marketing campaigns using NGA’s marketing and email platforms, incorporating automation strategies to optimise engagement and lead generation
- Analyse email performance metrics and optimise future campaigns
Web Content, SEO and Market Research:
- Maintain and update NGA’s website content for accuracy and engagement
- Implement SEO best practices to improve search engine visibility and rankings
Event Promotion & Support:
- Support marketing efforts for NGA events, including conferences, training sessions, and webinars.
- Coordinate event-related marketing materials and support delegate communications
Be an active member of NGA:
- Contribute to the delivery of NGA’s marketing communications plans.
- Attend and contribute to staff meetings, web project meetings and marketing and communications meetings.
What we’re looking for in our ideal Marketing Coordinator:
- Proven experience in marketing, communications, or digital content creation
- Strong writing and editing skills for engaging content
- Social media management experience (LinkedIn, X, Facebook)
- Knowledge of email marketing platforms and automation (Mailchimp, Dotdigital, etc.)
- Basic understanding of SEO and website content management (e.g. WordPress)
- Strong analytical skills in campaign performance and marketing metrics
If you feel that you are the right candidate for the role as our Marketing Coordinator or would like to find out more information about the role, then please click ‘apply’ now.We’d love to hear from you.
Drive Partnership DAPO Triage IDVA
Location: Home working. The posts are remote but will be delivering in the pilot sites of London, Manchester, Cleveland and North Wales. There is the potential this could include further pilot sites at a later date. This will be discussed further at interview, and if you are successful at interview.
Travel Requirements: You will be required to travel when the role requires it. Expenses for travel will be provided for specific work-related travel, and will be clearly articulated in interview, and employment contracts.
Responsible to: DAPO Triage Team Leader
Salary: Point 31-34 £34,016 to £36,754 (a London Allowance will be applied
To employees who live in London, Plus 6% employers pension which is subject to an additional minimum contribution of 2% by the employee)
We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure.
Hours: 37.5 hours per week, 5 days per week, with funding until 2026 and
with a desire to extend this, based on securing additional funding.
Job type: Fixed term to 31st March 2026.
Benefits:
· 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
· Contributory pension scheme including up to 6% employer contribution (subject to employee minimum 2% contribution)
· Enhanced maternity, adoption and paternity pay
· Occupational sick pay of up to 4 weeks full pay and 4 weeks half pay over 12 months per year (depending on length of service and pro-rata for part-time employees)
· Access to Employee Assistance Programme
Closing date: Friday 28th March 2025 5pm
Interviews to take place: online
About the role:
The Triage IDVA will work as part of the Triage Team in their pilot area, reporting to the Triage Team Leader and working alongside the Triage Worker. They will be responsible for supporting and presenting the voice of the victims and their children in cases where the perpetrator has been referred to the team for an assessment of suitability for a Positive Requirement during an application for a DAPO.
They will be responsible for attempting to contact the victims to carry out the relevant safety checks, risk assessments and provide advocacy during the assessment stage and make onward referrals for further support for the victim. They will capture the voice of the victim as part of the overall assessment for a positive requirement and feed their views and any relevant information about risk or need into the overall recommendation. The IDVA’s work and expertise will ensure that the risks and needs for both the Perpetrator and Victims/families are considered so that a co-ordinated and individual intervention plan can be created when appropriate and safe to apply as part of the DAPO.
*Click for more detail on the model and staffing structure
About you:
The post holder will have a demonstrable track record as an accredited IDVA with experience of working complex cases within a multi-agency environment and have been part of implanting multi-agency plans to reduce risk and harm to victims and families who have suffered Domestic Abuse.
About Respect
Respect is a pioneering UK membership organisation in the domestic abuse sector. Founded in 2000, we have built our expertise over the last 23 years in what was then a fledgling sector and recently have seen significant and rapid growth.
How to apply
Please visit our website for full job description and person specification, where you can find and complete the application form and equalities monitoring form
Successful applicants must reside in the United Kingdom.
We would particularly welcome applications from people from a wide range of backgrounds and across all protected characteristics[1], particularly people from the following under-represented groups on our staff team:
· Black and minoritised people
· Deaf and disabled people
The client requests no contact from agencies or media sales.
Job Description
Job Title:
HFU Project Administrator
Location
RMC operates four branches located in Birmingham, Wolverhampton, Walsall, and Dudley.
The successful candidate will be based at the Birmingham site and will be required to travel to all branches as needed.
This is an in-person, on-site role with no hybrid or remote work options available
Reporting To:
Integration Projects Manager
Salary and benefits:
£23,000-£24,000 (dependent to experience)
Additional Benefits:
· Company-matched pension scheme
· Employee assistance program
· Health and wellness support
· Mental health resources
· Comprehensive training and opportunities for career advancement
Hours:
35 hours per week, Monday to Friday, from 9:00am to 5:00pm.
Contract:
Fixed term
Probation period:
6 months
Annual Leave:
21 days + 1 concessionary day and 8 Bank Holidays
About the Role
The Refugee and Migrant Centre is seeking a highly organised and detail-oriented HFU Project Administrator to join our Resettlement Team in Birmingham. This role is essential in ensuring efficient administrative support for the Homes for Ukraine (HFU) scheme, contributing to the smooth operation of the project and compliance with funders’ requirements.
RMC is a well-established charity with over 25 years of experience supporting refugees and migrants. Our services include immigration advice, education and employment support, welfare benefits guidance, and resettlement assistance. The HFU Project Administrator will play a vital role in supporting the delivery of our HFU services, helping newly arrived individuals integrate successfully into their new communities.
Purpose of the Role
The HFU Project Administrator will provide high-level administrative support to the HFU Management Team. This includes ensuring effective data management, preparing reports for stakeholders, and supporting the team in delivering high-quality resettlement services.
Main Duties and Responsibilities
Administrative Support:
- Provide secretarial and administrative support for the HFU Project Team.
- Serve as the key contact for internal communications related to the HFU service in Birmingham.
- Assist the Senior Administrator in meeting funding audit requirements.
- Maintain and update internal records and databases to ensure accurate record-keeping.
- Assist with the production of project materials, including newsletters, email templates, and leaflets.
- Manage general office tasks such as ordering stationery, filing, and archiving.
- Take minutes during team and stakeholder meetings when required.
- Manage diaries, arrange appointments, and book meeting rooms and conference facilities.
- Provide support for events as required.
Data Collection & Monitoring:
- Collect, manage, and present data from case recording and outcomes monitoring systems.
- Prepare reports for funders, stakeholders, and internal management.
- Support the Admin Lead with monitoring and evaluation, ensuring timely submission of performance reports for the HFU service.
- Ensure compliance with GDPR and data protection policies when handling client information.
- Suggest and contribute to process improvements for data capture and monitoring.
- Respond to ad hoc information requests as required.
Flexibility & Compliance:
- Support the overall aims of the HFU service by undertaking additional tasks as required.
- Maintain a flexible approach to work and adapt to the evolving needs of the project.
- Ensure all administrative processes align with RMC’s policies and funders’ requirements.
Person Specification
Essential:
- Minimum of 2 years of experience in a related administrative role, preferably in monitoring, evaluation, or data management.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office and Office 365.
- Strong attention to detail and organisational skills.
- Ability to manage multiple tasks and meet deadlines effectively.
- Experience in handling sensitive information and ensuring data protection compliance.
- Commitment to equality, diversity, and inclusion.
- Ability to work independently and as part of a team.
Desirable:
- Educated to degree level or equivalent experience.
- Experience in conducting primary quantitative data collection and entry.
- Understanding of housing and welfare services available to refugees and migrants.
- Experience working in a multicultural environment and awareness of challenges faced by newly arrived communities.
- Fluency in a second language relevant to refugee and migrant communities.
Terms and conditions of employment
The following conditions of service will apply:
Salary
£23,000-£24,000 (dependent to experience)
Location
Birmingham
Pension
RMC will contribute 3% of gross basic salary
Holidays
21 days per year plus public holidays pro rata for part-time post. Holiday entitlement increases to 24 days after 2 years and 29 days after 5 years
Hours of Work
35 hours per week (excluding lunch breaks).
Probation
This post will have a probationary period of 6 months
Notice
One month’s notice of termination of employment on either side.
Disability
We are committed to making every reasonable adjustment to the workplace or working arrangements so as to accommodate people with disabilities.
Enhanced DBS:
Employment in this post will be subject to a satisfactory police clearance being obtained. Because of the nature of the work for which you are applying, this post is exempt from the Rehabilitation of Offenders Act 1974 (exception) Order 1975 and you are, therefore, not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act.
Travel expenses
If travel around the Black Country is undertaken in your own vehicle for work purposes this can be reclaimed at the rate of 45 pence per mile.
Training
Commitment to supporting you to develop and upskill.
Flexibility
In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.
What we hope you'll do next
We are keen to hear from all candidates whose skills and experience fulfil the criteria set out above. Please complete the application form, indicating where you first saw the job advertisement and demonstrating your professional fit with the role.
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Closing Date: Monday, 31st March, 2025
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.
Help deliver the UKSPF project by conducting outreach, home visits and training to both the armed services community and other vulnerable households and groups in Wiltshire.
Pay and conditions.
- The role is part-time (30 hours per week, flexible).
- The salary for the role will be £27,121 per year (pro rate), rising to £29,803 (pro rata) upon successful completion of probation period.
- You will be entitled to 25 days’ paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities.
An applicant appointed to the role will be expected to:
- To travel across South Wiltshire to deliver events, talks and presentations and give advice to people in their own homes.
- To provide face-to-face support for Wiltshire residents with energy-related issues so that they can stay safe, warm and healthy at home.
- To deliver outreach support to Wiltshire’s armed services community.
- Train health and community professionals and volunteers in those organisations to deliver basic energy advice, including refresher training.
- To identify energy improvements that can be made to a property and make appropriate referrals for them (such as ECO, Household Support Grant etc.).
- Deliver home visits for residents with multiple issues, who are unable to access support outside the home or via phone/internet.
- Refer clients appropriately for casework if they have more complex needs (e.g., billing issues, energy debt, supplier complaints).
- To help vulnerable clients make applications for grants and switch energy tariffs.
- Build on existing partnerships with health and community partners by providing in-depth training sessions covering the basics of energy advice, to enable these partners to support their clients themselves.
- Build new partnerships in Wiltshire, provide fuel poverty trigger-training sessions, and raise the profile of Warm and Safe Wiltshire.
- To provide administrative support to the delivery of the project and maintain accurate and detailed records of all interactions with clients.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- O’ Level or GCSE maths and English or equivalent
- Previously worked with or volunteered for the Armed Forces.
- Three of more years’ experience of giving advice.
- Experience of customer service.
- Experience of taking a lead on the delivery and coordination of project-based activity.
- Ability to respond to vulnerable clients in a respectful and engaging manner.
- Ability to present complex information in an accessible and appropriate manner.
- Ability to work in a team and able to identify areas where their skills complement others.
- Ability to maintain admin systems independently and accurately.
- Able to work independently and use own initiative.
- Highly organised at managing time and workload.
- Full, clean UK driving license.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is 17:00 on Thursday 20 March 2025.
Interviews are expected to take place Friday 28 March 2025, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.
About the Role
Our General Advice Team covers a range of different projects, giving advice over the phone, virtually, face-to-face or in outreach locations. The post holder will need to be self-motivated, organised and flexible, delivering generalist level advice and information.
The role involves advising on all areas of general advice, assisting with the completion of paper and digital forms and making referrals to internal or external services. The post holder will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.
Requirements
1. One years’ experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.
Essential
2. Good IT knowledge with an ability to support delivery of advice
3. Ability to support and encourage others in using online systems and resources to enable them to self-help.
4. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, over the phone, virtually, face-to-face or in outreach locations.
5. Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
6. Understanding of barriers individuals have to accessing CAL’s services.
7. A good, up to date, understanding of equality and diversity and its application to the provision of advice.
8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
9. Effective oral and written communication skills.
10. Ability and willingness to work both on own initiative and as part of a team.
11. Willingness to learn and develop skills and be flexible with service delivery.
12. Understanding of the issues affecting society and their implications for clients and service provision.
13. Ability to assist with research and campaigns works by providing information about clients’ circumstances.
14. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
-
Generous annual leave of 27 days plus bank holidays (with an additional day per
-
year after 4 years' service up to a maximum of 32 days plus bank holidays)
-
Hybrid Working Scheme
-
Interest-free travel loans
-
Employee Assistance Programme
-
Pension Scheme
-
Cycle to Work Scheme
-
Lifestyles Gym Membership (20% corporate discount)
-
Enhanced maternity, paternity, and adoption leave pay
-
Free VDU eye care test
-
Professional and advice sector recognised training
- Reports to: Individual Giving Officer (Retention)
- Direct reports: none
- Location: 27 Swinton Street, Kings Cross, London, WC1X 9NW* (minimum of 3 days per week in office)
- Status, hours: Permanent, full time
- Salary: Grade E, salary in the range £24,551 to £27,586** (depending on skills, knowledge and experience) plus benefits
- Closing date: strictly 9am, 10 March 2025
* We intend to move to a new office in March 2025, located closer to Farringdon
** A 2.6% inflationary adjustment has been agreed from 1 April 2025
Role summary
This role will support the expanding Fundraising team with all fundraising activities to ensure that good relationships are maintained with all Alcohol Change UK supporters. The Fundraising Assistant will undertake the financial administration and recording of all fundraising income as well as being the first point of contact for the team ensuring Alcohol Change UK delivers high levels of supporter care.
How to apply
Please see the candidate pack for details
Applications are reviewed anonymously. Question responses and CVs are separated on review, so please do not reference your CV in your answers.
We monitor for use of AI in responses and will reject applications containing AI generated answers.
Deadline for us to receive your application: strictly 9am, 10 March 2025. The online application form gives a date and time stamp to all applications.
We will aim to get back to you by: 11 or 12 March 2025. All applicants will receive a response.
Interviews: 19 March 2025 (please save this date!)
We are Alcohol Change UK. We work for a society that is free from the harm caused by alcohol.




The client requests no contact from agencies or media sales.
Job Title: Easter European Floating Support Worker
Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,104 per annum, inclusive of London weighting if applicable
Contract type: This post is Fixed Term Contract until March 2026. There is a possible extension of contract depending on funding
Hours: 37.5 hours per week
We are recruiting for Floating Support Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse
You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities.
It is desirable for candidates to be proficient in one or more Eastern European languages.
You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player. All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work.
The post holder will provide a high-quality personal welfare support service to Eastern European survivors of domestic abuse and other forms of violence and abuse and their children. The post holder will empower Eastern European survivors by providing them with emotional and practical support, including support to access safe accommodation.
The post holder will provide capacity building in the form of advice, advocacy, support and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 28 March 2025
Interview Date: 7 April 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
Victim Support is looking for an Independent Sexual Violence Advisor based in our Wakefield office, with frequent travel across West Yorkshire working 24 hours per week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Wakefield with travel across West Yorkshire.
As a Independent Sexual Violence Advisor you will be:
- As an Independent Sexual Violence Advisor (ISVA), you will provide ongoing continuity, advocacy and impartial advice and information to all survivors accessing our service. Whilst you will be supporting all clients who have suffered sexual violence, this role also requires the ISVA to focus on supporting clients with a wide range of disabilities, both physical and hidden.
- Being an experienced ISVA, you will conduct risk assessments and assess the specific needs of people who have suffered sexual violence. Your expertise in this area will enable you to develop individual service plans that address these risks and needs. You will have a proven track record of working with high and complex cases and have demonstrated resilience in your professional life, enabling you to work effectively under pressure. You will have extensive experience working with vulnerable clients and possess the skills to maintain professional boundaries working alongside them.
- You will also be adept at working in a trauma-informed manner, acknowledging that trauma can impact victims in different ways, and offering support with this as a priority. As an advocate for sexual violence survivors/victims, you will work to promote their confidence, resilience, and empowerment both within and outside of the criminal justice system.
- You will provide non-therapeutic support to victims/survivors. This will be delivered face-to-face or via telephone, text and/or email based on the preferences of the client. To build links with services across West Yorkshire to ensure wrap-around support is available.
- You will be required to attend relevant meetings and will provide regular reports to your line manager and also undertake talks and presentations to local groups and agencies on the work of Victim Support, developing networks and partnerships and increasing the role of the service in the community. You will be able to communicate effectively both verbally and in writing with people from all areas of the community and be able to assist with the monitoring, evaluation and administration of written statistical reports on the project management for our external funders.
- You will offer guidance and support to clients in navigating the criminal justice process while ensuring their rights are protected in accordance with the Victims Code of Practice. You will provide victims with access to resources and support to help them through the criminal justice process.
This role demands a high amount of resilience and the management of a high caseload.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.