Programme Management Jobs

This is a high responsibility role that promises tremendous growth potential, with the chance to work across multiple geographies. The position of Senior Analyst, at Bridges Outcomes, will support education projects funded by Sustainable Development Goals Outcomes Fund (SDG OF). Reporting to the Programme Manager, the primary focus of this position will be the successful delivery of the Sierra Leone Early Childhood Education (SLECE) initiative. However, we also anticipate this role to play a significant part in contributing to Ghana Education Outcomes Programme (GEOP) and Rwanda Early Childhood Education Programme, leveraging overlapping themes and collaborative opportunities across these impactful projects.

Sierra Leone Early Childhood Education (SLECE)

The Government of Sierra Leone (GoSL) has partnered with the Education Outcomes Fund (EOF) and Lego Foundation to design and support SLECE to achieve the following goals:

1. Opening of new community-based centres that meet minimum safety requirements defined by GoSL.

2. Increased access using children’s attendance measured at various points in time.

3. Quality of settings & practices. Using local ECCE standards to measure structural quality (i.e., physical settings) and BEQI to measure process quality (i.e., teaching interactions, including the implementation of play-based pedagogy).

4. Improved children’s holistic development outcomes for children 3-5 using IDELA. 

Interventions are expected to be implemented across 3 contractual lots, each with its own delivery partner and unique approach. SDG OF is partnering with three different delivery partners, BRAC, Plan International and ChildFund, for delivery in all lots. Implementation for SLECE is expected to start in December 2024 and is expected to conclude in December 2028.

Ghana Education Outcomes Programme (GEOP)

The Government of Ghana has obtained World Bank’s funding to support the government’s strategy to improve basic education in Ghana, called Ghana Accountability for Learning Outcomes Project (GALOP). Part of this programme of work has been commissioned based on outcomes with the objective of “strengthening support for schools and Out of School Children (OOSC)”.

The programme will be delivered in approximately 22 rural districts, along with Kumasi and Accra urban centres. The rural districts are grouped into six contracting Lots with 85-100 schools each, with the two urban centres acting as another Lot. The programme will consist of two key components: (1) Accelerated Learning Programme (ALP) to support OOSC transition into mainstream schools and (2) Mainstream School Improvement Programme (MSIP) to support learning in GALOP beneficiary schools.

Out of the 6 rural lots, SDGOF is partnering with 2 different delivery partners, Rising and School for Life, to support interventions in Lot 3 and Lot 6. Implementation for GEOP started in January 2023 and is expected to conclude in December 2026. SDG OF is also partnering with Plan International to deliver in the Rural Lot from October 2024 to December 2026, this lot will only have the ALP component.

Rwanda Early Childhood Education Programme is currently in its procurement phase, with more details of the design expected to be finalised by end of the year 2025.

For more details, visit Bridges Outcomes Partnerships website

1. Purpose

The Impact Senior Analyst will be accountable for:

· Strategically guiding delivery partners in the development and implementation of effective MEL (Monitoring, Evaluation, and Learning) strategies.

· Enhancing the data capabilities of delivery partners, with a strategic emphasis on effective decision-making.

· Developing robust predictive models and frameworks that enable the team to forecast outcome achievements with confidence.

· Creating and disseminating actionable insights and learnings to support delivery partners and internal teams, emphasizing strategic problem-solving to enhance outcomes.

· Ensuring that delivery partners within the programme adopt data-driven approaches to continuously refine and improve service delivery.

· Leading and standardizing data analysis efforts across programmes, driving improvements in services, systems, and processes through collaborative work with the team.

· Spearheading the development of templates and process frameworks that empower delivery partners to achieve operational excellence.

· Overseeing and fulfilling comprehensive reporting requirements, including the preparation of impact assessments and reports for commissioners and the board.

· Strategically supporting financial processes by overseeing invoicing and budgeting to enhance financial efficiency and sustainability of projects.

2. Key Responsibilities

Delivery Impact

· Contribute to the development of an M&E framework for each education programme, with special focus on SLECE, that monitors the impact of projects and progress towards strategic and operational objectives.

· Facilitate collaboration among data analyst teams from delivery partners to proactively address challenges and co-create solutions aimed at enhancing service delivery

Process Improvement

· Lead strategic initiatives to enhance team efficiency and effectiveness.

· Refine and adapt existing working files and tools to optimize usability and performance, while evaluating current practices and identifying opportunities for substantial improvements.

· Identify opportunities for process automation and improving utilisation of management data

Data Analysis

· Deliver high-quality statistical analysis and comprehensive impact reports to engage diverse stakeholders and provide meaningful insights that include short, medium, and long-term projections for enhanced programme impact.

· Ensure the relevance and effectiveness of data dashboards by integrating early warning systems to highlight priority areas for action.

· Provide mentorship and strategic oversight to M&E teams within delivery partners, ensuring the effective completion of roles and responsibilities.

· Maintain meticulous attention to detail and ensure high standards of grammar and accuracy in all documentation.

Data Integrity

· Collate and update volumetric and programme data and systems, continually developing and refining data collection processes.

· Strengthen data reliability by enhancing data flow from beneficiaries through to final reporting.

· Ensure compliance with data protection legislations when retaining and sharing information.

· Identify opportunities for process automation and ease of access to information.

Impact Presentation

· Deliver consistent, aggregated representations of project performance against targets, ensuring clear and compelling presentations.

· Partner closely with the Programme Director and Manager to create and deliver engaging and accurate programme outcome presentations.

· Tailor communication to suit varied audiences, including formal presentations for high-level stakeholders.

Relationship Management

· Collaborate with Analyst colleagues to streamline data processes, minimizing manual interventions where possible.

· Foster strong, professional relationships with delivery partners to ensure a positive and effective engagement experience with BOP.

· Work collaboratively with finance and investment teams to monitor programme invoicing and maintain awareness of the intersection between outcome achievement and the financial status of the project.

· Actively contribute to stakeholder meetings and forums, demonstrating focus and attentiveness to discussions

3. Experience, Skills, and Abilities

To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:

· 1 to 3 three years relevant post-graduate professional experience in education, international development, consulting, or similar sectors.

· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities.  You look for patterns and ask questions that nobody else has thought to ask.

· Data and Analytical Skills: You are good with numerical data and analysis and can accurately assimilate information and develop critical insights to inform decisions.

· Problem Solving: You can make sense of something complex and recommend practical solutions.

· Adaptable:  You can adapt easily to changes in work. You are flexible and act as an advocate for change.

· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.

· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.

· Relationship Building and Teamwork: You can build credible and trusting relationships internally and externally, including with people from different cultures and backgrounds.

· Attention to Detail: You are detail-focused and ensure the work you produce is accurate and of a high quality.

· IT and Data Analytic Skills: You have a strong working knowledge and understanding of Word, Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.

· Previous Power BI experience would be advantageous.

· Ability and desire to travel to Sierra Leone and similar contexts.

Benefits

To reward your hard work and dedication, we offer a competitive salary package and exceptional opportunities for growth, working alongside a global team of market leaders in outcome-based contracts.

What we will offer you

We are a flexible working employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.

• We offer a Salary Sacrifice Pension Scheme.

• We offer 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources, including YuLife which provides easy access to wellbeing tools, benefits and support services and the opportunity to earn rewards for wellbeing management

• We also offer Private Medical Insurance on successful completion of your probation period.

• You will be able to access Learning and Development opportunities.

Application process

PLEASE NOTE: We are only accepting applications through our recruitment platform Applied

The closing date for applications is 9am 9th December

First round interviews are likely to take place w/c 16th December

Location: Harare, Zimbabwe Contract: One-year fixed term contract, renewable Salary: Local terms and conditions apply

 The Zimbabwe country office are looking to recruit a Programme Officer, Social Inclusion to support their CPP project. This role will assist in coordinating and implementing activities and programmes that align with Sightsavers’ strategic footprint and goals.

This role advocates for social inclusion on behalf of people living with disabilities and forges strong connections and networking opportunities with like minded organisations. If you have experience in a similar role at Officer level within international development to promote social inclusion of margnalised groups then this opportunity could be your next career step.

About the role

Key accountabilities but not limited to:

• Assisting the Programme Manager with effective implementation of CPP projects and activities, statistical data maintenance, promotion of shared learning and capacity building with external stakeholders
• Supporting the full lifecycle of the CPP project including planning, implementation, monitoring, evaluation and learning
• Provision of project documentation and reports in a timely and accessible way
• Contributing to programme monitoring and data collection
• Supporting activities tied to the project, collation of documentation, reporting, workshops, organising case studies, event management and travel arrangements
• Monitoring expenditure of financial resources, assisting project partners with budget preparation and submission of timely financial returns
• Proactive provision of quality information for case studies and news stories

Knowledge, skills and experience

• Recognised qualification or tertiary degree in social sciences/sociology/social inclusion/local development.
• Successful track record in programme implementation within development organisations.
• Skilled in designing, managing, and supporting programmes to facilitate inclusion of marginalized groups in governance, policy, campaigns, and decision making forums.
• Experience in participatory development, including participatory monitoring and evaluation
• Previous exposure to collaboration with ministries and agencies/institutions related to CPP and social inclusion such as the Ministry of Public Service, Labour and Social Welfare, Ministry of Women Affairs for example
• Experience working with people living with disabilities, and communities, organisations of people with disabilities, and disability governance actors.
• Knowledgeable on national and international disability rights policy frameworks, advocacy issues, campaigns, and best practices in governance and policy review.
• Good knowledge of key national networks and organizations working for people with disability and social inclusion
• Current and ongoing right to work in Zimbabwe
• Fluent written and spoken English
• Available to travel within Zimbabwe for the length of the tenure

The Programme Officer, Social Inclusion is a highly varied role and the above is not an exhaustive list of skills. Please see the job description for full details.

The deadline to submit your application is 1 December 2024 23.30pm GMT UK.

The recruitment process will consist of an on site interview lasting up to one hour. Interviews are likely to take place week commencing 16 December 2024 onwards. We reserve the right to close this ad early.

To apply

As an equal opportunity Employer we actively encourage applications from all sections of the community.

Sightsavers is a Disability Confident Leader therefore qualified people  with disabilities are particularly encouraged to apply.

To apply, and for further details about the role, please simply click on the Apply icon. Please apply in English. We are particularly interested to understand why you want to work with Sightsavers.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls. 

Activity Coordinator (Cycling) Lancashire 

Part-time: 14-21 hours per week (0.4-0.6 FTE) 

Salary: £24,000 - £26,000 FTE per annum (dependent on experience and location) 

Contract: Fixed term, until 31 March 2026 

Location: Lancashire (initially Preston and Hyndburn) 

Are you passionate about inclusive cycling and creating opportunities for people of all abilities to enjoy accessible cycling programmes? Join Wheels for All, a national charity dedicated to improving health and wellbeing through community engagement. As our Activity Coordinator (Cycling) you’ll play a vital role in fostering a welcoming environment for participants across Lancashire. 

About Us 

At Wheels for All, we believe everyone should have the opportunity to enjoy the physical, mental, and social benefits of cycling. For over 30 years, we’ve supported communities, and we’ve developed a network across the UK to create accessible cycling hubs and programmes, ensuring people of all abilities can cycle in safe and welcoming environments. 

About the Role 

As our Activity Coordinator (Cycling), you will: 

• Deliver accessible cycling programmes that cater to children, adults, and individuals with disabilities or long-term conditions. 

• Work on community engagement initiatives to expand cycling opportunities in the Lancashire region. 

• Recruit, train, and support volunteers, creating a welcoming and collaborative environment. 

• Coordinate cycling for health and wellbeing activities to improve participants' physical and mental health. 

• Monitor programme outcomes to ensure quality and impact, contributing to our mission of promoting inclusive cycling initiatives. 

• Promote Wheels for All’s commitment to providing safe and enjoyable cycling experiences for all. 

What We’re Looking For 

Essential: 

• Experience of working with individuals with disabilities. 

• A passion for disability support in sports and inclusivity

• Excellent organisational and communication

• Basic IT skills (Microsoft Office). 

• Flexibility to adapt and work with a range of stakeholders. 

Desirable: 

• Experience in coordinating cycling or outdoor programmes. 

• Volunteer management expertise. 

• Knowledge of health and safety in outdoor activities. 

You don’t need to be a cyclist to apply, but you do need to share our vision and enjoy making a difference. 

For the full job description, please visit our website.

Why Join Us? 

• We value our team and offer a range of benefits, including: 

• 25 days annual leave (pro-rata), plus public holidays. 

• Flexible working arrangements. 

• Employee Assistance Programme for 24/7 support. 

• Birthday day off and a volunteering day each year. 

• Access to the Cycle to Work scheme and other wellbeing initiatives. 

How to Apply 

To apply, please send your CV and a cover letter explaining how you meet the requirements of the role to our email by 5pm on Tuesday, 3 December 2024. Alternative formats (e.g., video or audio) are welcomed. 

Interviews will be held on Tuesday, 10 December 2024, with timings to be confirmed. 

For more information, contact us by email. 

No agencies please.  

We are currently unable to support visa sponsorships or applications. To be considered for this role, applicants must have the right to work in the UK. 

We are an Equal Opportunities Employer 

We welcome applications from all backgrounds and are committed to fostering an inclusive and diverse workplace. Wheels for All is a Disability Confident employer and actively encourages applicants from underrepresented groups. 

For over 40 years, The ClementJames Centre has been offering local people the skills, knowledge, opportunities and support they need to achieve their potential. We are looking for a high-calibre candidate to join our team as Head of Young People's Programmes. 

We have come a long way since our founding – from a straight-forward homework club to a well-established community support charity, transforming the lives of close to 3,000 people each year. Our dedicated staff team is essential to the success of everything we do. Together, we work towards a fairer society where everyone is empowered to release their potential and live fulfilled lives.

As Head of Young People's Programmes, you will be responsible for implementing the strategy for our delivery strands supporting young people with their education, attainment and confidence building needs and ambitions. You will help build and maintain meaningful relationships with schools, alternative provisions, community organisations, the local authority and most importantly young people and their families. You will have a passion for understanding the challenges that our clients face and support, and working with Senior Management to ensure that programmes develop and evolve to reflect these issues. You will report to the Chief Programmes Officer and work alongside other managers who have their own programme focus areas.

ClementJames recently introduced a 9 day fortnight policy through which staff members work 9 days over a fortnight and have every other Friday off. We have introduced this as a way of prioritising staff wellbeing, and ensuring individuals have a good work-life balance.

To read the full job pack and apply for this position, please visit the ClementJames Centre website. 

Job Title - Programmes Officer

Contract - Fixed term until end of March 2026, with possibility of extension

Hours - 0.8 - 1 FTE. Flexible working options available including hybrid home/office working, part time, compressed hours etc.

Salary - £28,000 FTE

Location - Coram Campus

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Family and Childcare

Coram Family and Childcare works to make the UK a better place for families, focusing on childcare and early years to make a difference to families’ lives now and in the long term.

We are a leading voice on early education and childcare, carrying out research that aids understanding and drives change in early years and childcare policy. Every year, we publish our annual Childcare Survey and our Holiday Childcare Survey – the definitive reports on childcare costs and availability across Great Britain.

Our network of local Parent Champions schemes reaches thousands of parents each year, with dedicated local volunteers ensuring parents are aware of their rights and entitlements, improving children’s outcomes. 

We deliver responsive, family-focussed projects, often in partnership with other expert organisations, reaching some of the most disadvantaged families and levelling the playing field for disadvantaged children. This includes Books Together, a programme working in local communities in London to support parents of young children to read together, through a series of informative and interactive sessions.

We deliver the National Association of Family Information Services (NAFIS) – the only national membership organisation supporting essential Family Information Service staff in local authorities to deliver high-quality information and advice to families.

We are the Learning Partner for Childcare Works, supporting the rollout of the expansion of funded childcare, on behalf of the Department for Education.

About the role

This brand new role will work across Coram Family and Childcare’s programmes, with a focus on our Books Together programme and Childcare Works.

This is an exciting chance to work across two key areas. The Programmes Officer will work with partner organisations, volunteers and local authority officers across London to secure delivery of Books Together sessions, supporting parents of young children to read together. They will also provide valuable support to the delivery of the Childcare Works programme, working with local authorities, childcare providers and sector experts to identify and share best practice. They will work across a variety of platforms and play a key part in the effective coordination and smooth running of the programmes, ensuring they are effective, organised, responsive and efficient.

As a key member of a small team, the role will support the development and implementation of strategies and plans, and contribute to the longer term development of sustainable and effective programmes.

This role would suit a proactive, highly organised individual who enjoys the variety of contributing to different areas of work.

We are a small team who pride ourselves on being friendly, dedicated and supportive.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 1st December 2024 at 5pm

Interview date: Week beginning 9th December 2024

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

WHO WE ARE

We're FIRST UK, a EdTech charity using robots, role models and competitions to make STEM more approachable and inclusive – empowering young people with the technical knowledge and soft skills to thrive. 

It’s an exciting time to join the charity as we move from start-up, into scaling mode backed by some of the world’s leading tech enabled businesses including Arm, XTX Markets, Bloomberg, Raytheon, Salesforce, and many more.. As BBC Broadcaster Spencer Kelly summarised.

“It’s easy to see why competitions like this really do help students develop the skills they’re going to need for the rest of their lives. Honestly, I wish I had something like this when I was at school.”

WHAT WE’RE LOOKING FOR
A programme officer with a flair for engaging people. Someone who can help grow the UK’s most ambitious student robotics movement through:

• Outreach - increasing uptake amongst schools and youth groups
• Support - ensuring a high-quality experience for partcipants and teachers
• Events – supporting delivery of epic robotics tournaments
• Volunteering - recruiting, upskilling and stewarding event staff and mentors
• Partnerships – fostering a local community of STEM champions and partners   

You’re an all-rounder, motivated by working with young people, educators, and industry to engineer better futures. Reporting to our Head of Delivery (that’s Vicky on our website), you’ll be instrumental in scaling our impact regionally. 

WHAT YOU'LL GET
Responsibility. Ownership. Sense of purpose. You’ll be working in a small (9 headcount), dynamic organisation which is agile and collaborative. We have a strong value proposition and refreshing brand. Our case for support is built on three decades of evidence. Well before pandemics, we were working flexibly and remotely – it’s embedded in our culture.

• £28,000 - £31,000 per annum dependent upon experience
• 25 days holiday, plus 8 bank holidays, and a Christmas gift
• Enhanced maternity and paternity leave
• Super-flexible, hybrid role with lots of responsibility

I like the sound of this is there more I need to know?
Yep - check out the full role profile on our website by clicking below.

What's the process?

• Submit CV and optional cover letter (absolutely no more than 1 page)
• Answer three simple screening questions
• Role closes 23:30 on Sun 01 Dec
• Interviews w/c 9 Dec

Grants Manager-Ukraine Humanitarian Appeal

***Please download the job description for full details. Applicants must have relatable experience gained within any of DEC's 15 member charities***

[Trialling hybrid working: 2 days in the office per month, which is subject to change]

Compulsory 2-week office attendance during an appeal

Salary: £40, 560 per annum.

Contract status: Full time to December 2025, with the potential to extend

The Ukraine Humanitarian appeal raised £439 million and helped an estimated 6.9 million people in Ukraine and neighbouring countries. The Grants Manager is integral in working closely with DEC colleagues and members to build and sustain, a solid understanding of the evolving humanitarian context. The Grants Manager will maintain strong oversight of the DEC funded programme including the reporting cycle, adaptive programming and facilitate strong and relevant engagement with DEC member charities and local partners and external briefings over the duration of the response.

Key responsibilities:

Communication and Collaboration

• Key programmes point of contact regarding the DEC funded programme, responding to enquiries from member charity programmes and other related staff, facilitating timely and accurate communication.
• Maintain strong understanding of response context.
• Manage and provide timely, response briefings to internal and external audiences, key stakeholders including the Foreign, Commonwealth and Development Office [FCDO] and, other key stakeholders.

Analysis and Reporting

• Review, evaluate, and advise on member charity plans and reports for consistency, trends analysis and coherence of data across submitted documentation.
• Contribute to the review and analysis of plans and reports submitted by member charities in response to DEC appeals.
• Share timely and relevant information and analysis from plans and reports with DEC member charities and local partners. 
• Manage external reporting requirements including preparation of stakeholder reports and infographics.

Management and Leadership

• Coordinate the team’s surge capacity to deliver points above, which may involve managing and inducting a team of external consultants and training them in the use of our knowledge management system [Box].
• Coordinate with the Programme Quality, Accountability & Learning team to ensure monitoring, learning and accountability initiatives are timely and appropriate to the response.
• Support with real-time reviews, community perception studies and other related MEAL activities.

If you have recently worked in any of DEC’s 15 member charities, and have demonstratable humanitarian experience of Ukraine, with the competence to prepare timely/accurate reports and deliver credible presentations to diverse audiences, then you will be perfect to join an incredible team and organisation.

We cannot predict the need for a future appeal, but should one occur during the contract for this role, the successful applicant may be asked to stay on for an extended period.

How to apply

Please provide an anonymised CV & cover letter and state your initials (only) on both documents. Please send both (anonymised) documents as detailed, sharing your full name in the email correspondence

We will be interviewing on a rolling basis and hope to appoint quickly. Should you not hear from us within 4 weeks of submitting your application, please assume that you have not been successful on this occasion.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.

What would we like…?

We're looking for someone with a good understanding of customer service delivery and best practice to join the team as Programme Co-ordinator (internally known as Programme Associate) on a 12-month fixed term contract basis, to cover an internal fixed term promotion.
 
 The Programme Co-ordinator will support the operational delivery (end to end programme management) of a specific cohort, programme or number of programmes. You'll work as part of a team owning the end-to-end experience of stakeholders on a range of programmes,  helping them to engage with their chosen programme(s) and ensure they receive excellent customer service.
 
 As interface between the organisation and these stakeholders, you'll liaise with other teams ensuring they have the highest quality experience.
 

Who are Ambition Institute?

A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.

At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.

That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

We would like you to:

• Provide high-quality handling of in-bound stakeholder queries, seeking to build a friendly, professional and warm relationship with stakeholders 
• Attend events when requested in order to provide a face for the organisation, to build relationships with stakeholders, and to ensure effective delivery of the programme(s). 
• Use systems to monitor and evaluate stakeholder progress and flag where additional support may be required 
• Collect and review stakeholder feedback and follow up where appropriate in line with team ways of working, and contribute to continuous improvement across the team 

Skills, Knowledge and Experience

To succeed in this role you’ll have good organisation, planning and prioritisation skills and an ability to use your own initiative. You’ll also possess good communication skills, be able to work independently and seek advice where required. 

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

About you

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be considered for all office locations 

All applications must be received by the closing date 23:59 on 5 December 2024. Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

Job Title - Senior Programmes Officer

Contract - Permanent

Hours - 0.8 – 1 FTE. Flexible working options available including hybrid home/office working, part time, compressed hours etc

Salary - £32,000 - £34,000 FTE, dependant on experience

Location - Coram Campus

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Family and Childcare

Coram Family and Childcare works to make the UK a better place for families, focusing on childcare and early years to make a difference to families’ lives now and in the long term.

We are a leading voice on early education and childcare, carrying out research that aids understanding and drives change in early years and childcare policy. Every year, we publish our annual Childcare Survey and our Holiday Childcare Survey – the definitive reports on childcare costs and availability across Great Britain.

Our network of local Parent Champions schemes reaches thousands of parents each year, with dedicated local volunteers ensuring parents are aware of their rights and entitlements, improving children’s outcomes.

We deliver the National Association of Family Information Services (NAFIS) – the only national membership organisation supporting essential Family Information Service staff in local authorities to deliver high-quality information and advice to families.

We deliver responsive, family-focussed projects, often in partnership with other expert organisations, reaching some of the most disadvantaged families and levelling the playing field for disadvantaged children.

We are the Learning Partner for Childcare Works, supporting the rollout of the expansion of funded childcare, on behalf of the Department for Education.

About the role

This role provides the exciting opportunity to join Coram Family and Childcare in leading the Learning Partner programme within Childcare Works, supporting delivery of the expansion of funded childcare. The Senior Programmes Officer will work with project partners, local and central government officers, childcare providers and sector experts to help children and families get the best start in the crucial early years. They will oversee delivery of the Learning Partner function, which includes gathering learning and examples of best practice, creation of a range of resources, a bespoke website and external events and communications.

They will support the Learning and Research Officer to create insightful and engaging content including case studies, blogs, vodcasts, guides and templates, to facilitate delivery of the childcare expansion in early years and wraparound childcare.

As a key member of a small team, the role will support the development and implementation of strategies and plans, and contribute to the longer term development of sustainable and effective programmes.

We are seeking a confident professional who thrives in a fast-paced environment, with experience managing complex projects with competing demands. The role would suit an adaptable, creative and organised individual who enjoys communicating with a range of audience and who relishes the chance to take the lead on areas of their work.

We are a small team who pride ourselves on being friendly, dedicated and supportive.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 6th December 2024 at 5pm

Interview Date: Week beginning 16th December 2024

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

We are looking for an Engagement Manager to support the expansion of one of BITC's most prestigious offers - The King's Seeing is Believing programme of visits by ensuring an inspirational and top-quality experience for senior business leaders in the UK. The successful candidate will require experience working with multiple stakeholders across all sectors and delivering immersive events, programmes and comms.

The role will focus on both visit delivery and delegate management and will also support the raising of the programme’s profile and creation of comprehensive follow up process. 

Business in the Community was formed in 1982, and with His Majesty King Charles III as our Royal Founding Patron, we are the largest and longest-established membership organisation dedicated to responsible business,

We want the UK to lead the world in responsible business.

We work with members to continually improve their responsible business practice, leveraging their collective impact for the benefit of communities. We grow the responsible business movement and collectively create a greater impact to ensure that:

• Every young person and job seeker feels supported and has clear pathway into work.
• Every employer is investing in skills that are needed for today and for the future, creating workplaces where everyone has the opportunity to grow and reach their potential, regardless of background.
• Every community has a shared sense of pride and hope, with support to tackle the difficult challenges and where there is a strong, collective vision for fairer, greener and better tomorrow.

We are currently looking for an experienced Engagement Manager for The King’s Seeing is Believing programme to work alongside Senior Programme Manager, delivering the programme of visits by creating high quality experience to senior business leader in the run up, during and after the visits, and to help support comms activity to raise the profile of the programme.

The role will involve:

• Delegate engagement
• Visit delivery
• Marketing and Communications

What is required

The successful candidate will have:

• Confidence to work corporately.
• Events management experience, especially external physical events and learning experiences.
• Developing and delivering programmes.
• Confidence in managing and engaging with stakeholders both internally and externally.
• Development of clear briefings and materials.
• Excellent written and verbal communication skills.
• Ability to work autonomously and still work collaboratively across teams.
• Excellent organisation, planning, prioritising and time management skills.
• Advanced user of Microsoft Office applications.
• Understanding or some experience of marketing and comms.

Business in the Community are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and we are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

We are a Race at Work Charter signatory and, alongside 600 other Charter signatories, taking actions to encourage and support ethnic minority representation in recruitment, selection, and career progression as well as being committed to improve the working lives of our disabled and neurodiverse colleagues.  We are also a real living wage employer.

Bristol Cathedral is seeking an organised and driven Events and Venue Hire Manager to deliver both internal and external events. The breadth of the role makes this post both interesting and challenging, with no two weeks being the same.

Success in the role includes making a significant financial contribution to the Cathedral while also developing our reputation as a high-quality cultural and arts venue. As part of the Visitor Experience Department, the postholder will also share the responsibility of ensuring that all visitors to the Cathedral receive an exceptional welcome, whatever the reason for their visit.

About Us

Bristol Cathedral is open 365 days per year and welcomes over 300,000 visitors annually. Visitors come to us for many reasons. Some come to worship at one of over twenty services per week. Some come to enjoy learning about the history of the building (dating back 900 years). Some come to find a quiet space in a crisis, or as a break in the middle of their working day. And some come to attend one of the sixty or so varied cultural and community events that we run each year. Then, of course, there is our civic role as a gathering place in the city to mark significant national events (most recently the Platinum Jubilee, the death of Her Majesty Queen Elizabeth II and the coronation of His Majesty King Charles III).

This is an exciting opportunity for an experienced Executive Assistant looking for an organisation with purpose, where your work makes a difference to vulnerable children every day.

As a key member of the senior team, this multi-faceted role will provide opportunities to be involved in all aspects of the work of the CEO office, including leading on specific projects, assisting in the organisation of special events and involvement with our work in India, Tanzania and the UK.

You will be the primary contact for internal and external communications with the CEO and our Trustees, whilst also meticulously administering and overseeing our governance responsibilities and processes. You will provide professional and confidential business support to the Group CEO, Directors and Board of Trustees, giving you a unique opportunity to immerse yourself in all areas of the charity.

JOB PURPOSE

• To provide professional and confidential business support to the Group CEO and UK leadership team, ensuring key initiatives are delivered by coordinating internal and external stakeholders.
• To support the leadership team and Group Board of Trustees to efficiently and meticulously perform our governance responsibilities.

KEY RESPONSIBILITIES

Executive support to the Group Chief Executive Officer (CEO):

• Proactively manage and coordinate the diary of the CEO by prioritising and arranging internal and external meetings, ensuring they are fully prepared for all internal and external engagements.
• Oversee the management of the CEO Outlook mailbox, dealing with incoming emails, categorising and filing these
as appropriate, responding on behalf of the CEO and triaging or delegating to other team members where relevant.
• Organise domestic and international travel arrangements, including liaising with internal and external contacts to arrange
meetings. Ensure that time is prioritised effectively and appropriately with reasonable timings and rest periods.
• Work closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Ensure that papers and briefings are given to the CEO for meetings and that any instructions/directions are obtained prior to the meeting.
• Provide timely and relevant information to support decision making and planning, dealing with people at the most senior level both internally and externally and appropriately representing Railway Children at all times.
• Collate, prepare and disseminate information and data as required by the CEO (for internal and external correspondence,
papers, PowerPoint presentations, reports, and providing appropriate information for meetings and events).
• Undertake desktop research as necessary to support the CEO’s preparation for meetings and presentations.
• Project manage special projects for the CEO when required.
• Monitor and triage relevant social media channels and codraft content with the CEO to increase profile and visibility.
• Ensure all administrative tasks are completed on behalf of the CEO including, but not limited to, expenses and annual leave requests.
• Act with the highest levels of integrity, confidentiality and discretion at all times.

Leadership Team Executive Assistance:
• Coordinate, plan and minute leadership team meetings. Develop agendas and papers and ensure that key discussions and actions are followed up.
• Assist in the organisation of all staff away days including room bookings and catering, agenda organisation and logistical support on the day.
• Assist the Leadership Team in the effective implementation of our annual planning process under the direction of the Group CEO.
• Oversee the management of leadership team diaries and support with national and international travel arrangements.
• Provide administrative support and initiate planning for key strategic meetings, including venue bookings and logistics.
• Support the Group Director of People & Culture in the administration of HR matters in line with GDPR guidance, including recruitment, trustee engagements, DBS checks and employee communications.
• Coordinate Performance Management Review meetings and paperwork on behalf of the leadership team.
• Assist with the administration of procurement processes as required.
• Collate, prepare and disseminate information and data as required by the leadership team. Accurately review, proofread and assist with materials ensuring accuracy and completeness.

Group Board & Governance

• Work closely with the leadership team to ensure that there is appropriate co-ordination of Board, sub-committee and leadership team meetings and an effective flow of information.
• Plan and coordinate Group Board and sub-committee meetings including scheduling dates, organising agendas,
minuting meetings and circulating papers.
• Support the Head of Safeguarding and Quality Assurance with core policy documents, liaising with the leadership team to
review dates and ensure updated policies are scheduled for approval at Group Board and sub-committee meetings.
• Manage production and circulation of Board papers. Liaise with the leadership team to ensure reports are received to
deadlines, providing editorial inputs to ensure reports are of the highest quality before review by the Chief Executive.
• Proof-read and distribute Board minutes, ensuring timely follow up on any actions.
• Assist the Group Director of People and Culture in the recruitment and rotation processes for Group Board members.
• Liaise with our CEO, Trustees and legal partners to undertake the administration of our governance responsibilities.

General duties

• Uphold and work within Railway Children’s policies and procedures.
• Conduct yourself in accordance with the rules of the Child and Adult Safeguarding Policy and Code of Conduct in your personal and professional life – which includes reporting suspicions of child abuse or any other breach of these policies.
• Actively promote and embody Railway Children’s core values across the organisation.
• Travel to Railway Children’s field operations as and when required.
• Undertake any other duties, as appropriate to the post, as delegated by the line manager.

Job Title: Design and Quality Manager

Salary: £ 32,000 plus £3,000 London weighting where applicable

Closing Date: Monday 2nd December midday

Reporting to: Head of Programme Development and Quality

Contract: Full time, permanent

Job Location: London / Midlands / North

The role is based from home with travel to the London office for work meetings about twice a month.

Interview date: Tuesday 10th December / Wednesday 11th December

Start date: Monday 17th February (tbc)

About the organisation

We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We’re passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.

Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.

The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are almost twice as likely to attend top universities as statistically similar students, according to UCAS.

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.

Why work at The Access Project

People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities. At The Access Project, we’re a friendly, collaborative, supportive and inclusive team, with passionate people working together in Delivery, Sales and Partnerships, Strategy, Finance and Operations to achieve our mission.

The vision of our people strategy is to enable and inspire all employees to achieve, grow, succeed and thrive. We regularly have opportunities for people to share their ideas in various working groups, generating strong teamwork across the organisation.

We value every individual who works at The Access Project and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they’re proud to tell people they work at The Access Project.

Our values

Empowerment

We support students and our people to develop the skills and knowledge to accomplish their goals.

Courage

We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission.

Impact

We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.

Inclusion

We respect and value individuality and engage diverse voices to achieve our mission.

Ownership

We hold ourselves accountable in all our actions and efforts. We ask “What can I do to improve my results?”

About the role

This role is available at an important time for The Access Project as we expand our mission, deliver a new programme model, and move into new school contexts. This is an exciting opportunity for someone with the skills for programme design and improvement, a strong interest in research, and a deep passion for our mission to support students to place and succeed at selective universities.

The ideal candidate will be a strong leader who is comfortable working across teams to make change. You’ll be the lead and expert on The Access Project’s in-school university readiness work with responsibility for designing and quality assuring the provision, supporting the learning and development of our front-line staff to effectively deliver the programme content. This position is integral to ensuring The Access Project is delivering a high-quality programme that supports the needs of our students and drives the outcomes of the programme across all regions and schools. The postholder will bring their knowledge of the HE sector and the experiences of our students to decisions about the direction of our own programme. They will also support further development of our programme-level Diversity and Inclusion work, to ensure that the programme is tailored where feasible to the needs of all students.

Role responsibilities

Design & Development

• Project manage and deliver our programme design process, leading the implementation of an agile, in-year approach to effectively iterate The Access Project’s Accelerate (2-year) programme.
• Lead the development of our self-paced online learning provision, incorporating learning from delivery and best practice from the sector.
• Work with the Head of Programme Development and Quality to incorporate University Access Officer, Programme Leadership, school, and student feedback on how to best drive short-term and long-term outcomes across our programmes.
• Project manage the implementation of changes driven out of programme design. This includes the creation of or changes to delivery resources and training materials, as well as our university readiness framework and the Salesforce system that supports delivery.
• Ensure we continue to update our long-standing Gateway (4-year) programme as part of standalone programme design project.

Research to inform programme design and quality

• Remain critically engaged with the widening participation/social mobility sector, and able to synthesise key changes/challenges and ensure that they are applicable/actionable by the organisation.
• Ensure that any relevant Widening Participate sector developments and trends are fed into The Access Project’s way of working. For example, this might be changes to resources for the programme or working with colleagues to communicate with students (e.g. plans for A Level Results Day).
• Provide nuanced insight about the WP/HE sector, with a coherent view of the landscape and how it’s changing, to enable The Access Project to make informed choices about our programme.

Quality Assurance

• Be responsible for the implementation of the university readiness strand of the quality assurance strategy, to drive the quality of the activities The Access Project delivers to young people in schools.
• Lead on the quality assurance of self-paced learning content, collaborating with Online Delivery colleagues to identify best practice and develop a comprehensive approach.
• Participate in The Access Project’s quality assurance processes, including performing drop-ins on University Access Officers, and coordinating with other members of the team to perform drop-ins in an efficient and effective manner.
• Embed learning from The Access Project’s quality assurance process into our standard practice. This will include training and development for University Access Officers and updates to resources and guidance for what best practice looks like.
• Contribute research on wider pedagogical best practice into our quality assurance work to ensure the highest quality in our delivery of educational programmes.

Student Voice

• Maximise student voice within programme design through varied feedback mechanisms, including the organisation and facilitation of regular student focus groups.
• Lead the development and administration of The Access Project’s annual student survey, considering the needs of key stakeholders across the organisation.
• Lead and develop The Access Project’s overarching student voice strategy.
• Continue to drive improvements in TAP’s student voice work through research and engagement with sector leaders.

Any other duties as required by the Head of Programme Development or Director, Delivery

Person specification

Essential

• Confident leader and collaborator: ability to work positively and collaboratively across functions to drive continuous improvement.
• Strong communicator: demonstrable success at giving feedback and clearly communicating your perspective.
• Strong facilitation skills: an experienced and dynamic, meeting, training and workshop facilitator.
• Excellent time management and organisational skills: and a proactive and creative approach to problem solving.
• Experience of programme design and development: committed to and confident using data to make evidence-based decisions.
• Project management skills and experience, particularly in planning and monitoring.
• Deep knowledge of and passion for youth mentoring.
• Strong understanding of the UK education system and the challenges facing learners from widening participation backgrounds.
• Strong research skills in sector analysis.

Desirable

• Experience of using Salesforce (or another CRM system) as a case/student management system.
• Experience of designing engaging online learning or educational resources.
• Knowledge of Diversity & Inclusion issues related to education and motivation to adapt The Access Project’s programme to make it more inclusive.
• Experience of project/programme evaluation.
• Line management or supervisory experience.

Benefits:

25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.

PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.

Employee Assistance Programme, a 24-hour helpline for staff

Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.

Interest-free travelcard loans

Cyclescheme loans

3 paid Volunteering Days

Employer’s pensions contributions (3%)

CPD options

The Access Project welcomes requests for flexible working arrangements

Equal Opportunities Statement

The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

Present or most recent employment

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.

References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.

Education, Qualifications and Training

Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.

Proof of qualification is required before the appointment is confirmed.

• Ensuring that all requests and 1st & 2nd level queries (phone, email and in-person) are responded to promptly and effectively including providing tours of the Centre to prospective members.
• Interacting with members on a daily basis, delivering a superb experience
• Full responsibly for bookings & payments for all Classes, Clubs, activities, services, membership fees, etc. on the online system the Centre uses (training will be provided)
• Promoting all membership, classes, clubs, activities, special events and services with respective prices and availability to members and visitors
• Processing applications for membership and volunteers as per the Centre’s process.
• Managing drop-in activities which take place weekdays from 9 am to 12 noon. 
• Organising room setup requirements for activities, especially classes, meetings and events
• Maintaining the professional appearance of the office at all times, including ensuring front office filing systems are maintained and up to date
• Training and managing volunteers supporting the front office, Front Office Assistants, ensuring they are aware of their responsibilities and performing to a high standard
• Responsible to making sure members renew on time and membership renewal is up to date.
• Responsible for maintaining all notice boards in the Centre and keeping them up to date with correct posters and announcements.
• Receive and help with various deliveries ensuring everything is received properly and is kept in its correct place.
• Maintaining the activities list, class and clubs registers and the login/out ledger and visitors log for all members, visitors and volunteers.
• Making sure the relevant Health and Safety requirements and other obligations are being met and correctly observed
• Reporting any maintenance issues quickly and clearly to the Community Manager
• Overseeing and ensuring that all administrative processes are carried out in line with the Centre’s policy
• Opening the Centre in the mornings and possibly closing in the afternoon.
• Reconciling money received on a daily basis reporting this to the General Centre Manager
• You might be required to attend/support events out of working hours including weekends. You will receive time off in lieu for any hours you work over your contractual hours

What you need to have?

• Excellent knowledge and understanding of IT systems including MS Office (Word, Excel and PowerPoint).
• Strong organisational skills & ability to multi-task
• Experience of working in a similar role and environment
• Able to demonstrate your ability to provide high quality customer service
• Good numeracy and literacy skills and an eye for detail and accuracy
• Self-motivated and able to work under pressure and on your own initiative without ongoing direct supervision
• Be an enthusiastic, flexible and adaptable team player.
• Understandings the importance of safeguarding
• Ideally living locally or within easy commute to Centre