Programme Lead Jobs

If you feel passionately about addressing inequalities and have a mission to support and empower people, we would love to hear from you.

You will provide individual counselling, for which you will have an excellent understanding of the mental, sexual, and broader health and well-being needs and experiences of sex worker communities.

You will have a good knowledge of safeguarding and of linked services. You will maintain and protect client records, reporting monthly to ensure consistent and high-quality therapeutic service delivery as part of the Sex Work Support Service.

Spectra’s services are peer delivered, and we are looking for someone who has lived experience of sex work.

Spectra is based in Ladbroke Grove and counselling may be offered in person or online.

Please complete and return the application form, including the personal statement and diversity monitoring form – we do not accept CVs or incomplete applications.

Data and Insight Analyst

Salary: £33,410 to £36,009 per annum

Full time, permanent

About the role

We are looking for someone who has a passion for working with data, and providing business intelligence that leads to action. If you love creating simple ways to explain complex data, and are excited by revealing the stories hidden within the data, then this could be the role for you.

Your main focus will be to provide reporting and research for our fundraising and marketing initiatives, helping to create a clear view of our marketing directorate performance. You will work closely with colleagues and key stakeholders to understand business intelligence requirements, scope out projects and deliver reporting to agreed specifications.

You will work closely with colleagues to ensure that reporting is used and a data-driven culture established. The outputs from your work will lead to insight that supports strategy development, and future investment decisions. Some projects will focus on other areas of organisational data, such as measuring our impact, or our financial model, as required.

Ideally, the successful candidate will have proven experience in analysing data and producing reporting, ideally using some advanced techniques for data extraction and manipulation (such as SQL) and a modern data visualisation tool (such as Power BI or Tableau). Full training will be provided, to enable the postholder to develop into a fully rounded data analyst, including training in the maintenance and development of our in-house data warehouse. 

About you

We are looking for a pro-active self starter, who has a passion for working with data and a hunger to learn. You will be patient and methodical in your work, and be able to focus both on the technical aspects of data analysis and reporting, and also understand the strategic thinking that your work will contribute to.

You’ll be great at building relationships with stakeholders, and be comfortable in communicating complex information through a variety of means. 

Your work will help to ensure that we maximise efficiency in our fundraising programmes, and as such you’ll be comfortable challenging the status quo, and making suggestions for how we might change, as we look to continuously improve.

Key Working Relationships

The successful candidate will work closely with all colleagues from within the Marketing Directorate, IT, Finance, Fundraising, and potentially all areas of Practical Action here there may be reporting needs.

External relationships with consultants/agencies, and third party software suppliers.

Accountabilities:

• To contribute towards the development and production of a large and complex portfolio of reports, produced by the Data and Insight Team. 
• To work closely with colleagues to embed reporting into day-to-day work, encouraging a data-driven and evidence-based approach to decision making.
• To work with the Senior Data Services Analyst, Data and Insight Manager and IT, to develop our data structures and architecture, enabling a robust data model and real-time reporting.
• Develop our use of Power BI, our data visualisation tool of choice, keeping up to date with latest reporting technologies and proposing changes and enhancements to such software where appropriate.
• To work with colleagues across the marketing directorate and wider Organisation to understand business intelligence requirements, scope out projects and deliver reporting to agreed specifications, presenting complex information through a variety of means.   
• To work with marketing audience strategists and the Data and Insight Manager in the commissioning and production of research, and contribute to statistical modelling projects.
• To propose and pro-actively undertaking supporter analysis with the aim of promoting efficiencies and value for money within fundraising campaigns.
• Play a key role in strategic projects, as required, acting as a subject matter expert for data, covering a range of topics, such as supporter journey mapping, process documentation / re-design, software implementation to name just a few.
• Conducting marketing data selections, to provide fundraising colleagues with carefully curated data which will power marketing campaigns.

 

PERSON PROFILE

Qualifications, Knowledge and Experience

Essential

• A self-starter, able to work on own initiative to meet goals / objectives.
• A champion for change, and committed to continuous improvement.
• Experience of working with, manipulating and interpreting data.
• Experience of delivering reporting / analysis and presenting information in engaging and clear ways.
• The ability to build relationships with stakeholders and present complex information to a non-technical audience.
• Advanced use of MS Excel (pivot tables, IF and VLOOKUP).
• Working knowledge of GDPR and data protection and fundraising regulations and compliance.

Desirable

• An understanding of data warehousing techniques.
• Expert user of MS Excel (PowerPivot / data model, VBA, statistical techniques)
• Working knowledge of SQL (basic SELECT statements, JOINS and GROUPING data, Common Table Expressions (CTEs), Partitions, Aggregate Functions).
• Experienced using a statistical analysis package such as SPSS and a working knowledge of statistical techniques such as CHAID and logistic regression.
• Knowledge of fundraising, and market research techniques and methodologies.
• Experience of producing reporting within Power BI.
• Experience of working with The Raiser’s Edge.

 APPLICATION INFORMATION

 Why join us?

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.

Our open plan offices are located in the centre of Rugby and near to Rugby train station.

In addition, we offer the following benefits:

• Full time roles are contracted at 35 hours per week.
• Hybrid/flexible working options
• 27 days’ holiday rising with continuous service, in addition to public holidays
• Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%
• Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
• Life assurance (3 x annual salary).
• Bike to Work scheme.

About us

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to come of the world’s toughest problems.  Challenges made worse by catastrophic climate change and persistent gender inequality.  We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy.  And we share what works with others, so answers that start small can grown big.

We’re a global change-making group.  The group consist of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company, and a technical consulting service.  We combine these specialisms to multiply our impact and help to share a world that works better for everyone.

 Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 16th August 2024.  Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

Interviews: It is anticipated that interviews will take place in the week commencing 2nd September 2024. 

If you do not hear from us within five weeks of the closing date, please assume your application has not been successful on this occasion.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you.  To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.

Role: Poppy Appeal Manager

Location: London, Haig House, Hybrid (2 Days Per Week)

Contract Type: Permanent, Full Time

Hours: 35 Hours, Monday to Friday

Salary: £32,352 to £35,452 (Inclusive of London Supplement)

Are you looking to ensure the success of this unique initiative for the Royal British Legion as a  Poppy Appeal Manager?

As the Poppy Appeal Manager in Central London, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.

A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.

Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.

The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

 

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 6th August 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Supporter Services Manager

We are seeking a passionate and dynamic Supporter Services Manager to lead a Supporter Services team

Position: Supporter Services Manager

Location: London, N1 7GT

Salary: £40,560 per annum

Contract: Full time, Permanent

Closing Date: 9am, Tuesday 23 July

About the role:

As Supporter Services Manager you will play a pivotal role in ensuring that supporters receive exceptional care and that all donor processes run smoothly. Your leadership will help the charity continue their mission of providing timely and effective humanitarian aid.

Key Responsibilities:

• Team Leadership: Manage and develop the Supporter Services Officer and temporary staff, ensuring clear objectives and personal development plans are in place.
• Workflow Management: Oversee donation processing and enquiry handling, ensuring all deadlines and service level agreements are met.
• Supporter Care: Champion excellent supporter care across all teams and channels, staying informed about best practices in the sector.
• Service Improvement: Develop and refine service level agreements and key performance indicators, continuously improving supporter experience.
• Legal Compliance: Ensure all activities meet relevant legal requirements, including Data Protection and Gift Aid regulations.
• Relationship Management: Build and maintain strong relationships with internal teams and external suppliers to support fundraising efforts.
• Complaint Handling: Manage escalated supporter complaints, ensuring timely and satisfactory resolutions.

About you:

To be successful in the role of Supporter Services Manager, you will need proven experience in line managing a customer or supporter care team, with a strong track record in nurturing talent and achieving results.

Other key skills and experience include:

• Experience of managing gift administration processes and procedures, including Gift Aid, in a UK charity.
• Proven ability to establish, manage and drive outstanding performance from relationships with external suppliers and consultants.
• Experience of financial management including budgeting and forecasting.
• Experience of working in a pressurised rapidly changing environment.
• Excellent interpersonal and communication skills, both oral and written and a confident communicator with all audiences.

About the organisation:

You will be joining a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. Since it was founded in 1963, they have run over 77 fundraising appeals and raised more than £2.4 billion to help save lives and protect livelihoods in disaster-affected communities around the world. The DEC offers hybrid working; during an appeal, office attendance is mandatory for two weeks.

Other roles you may have experience of could include: Supporter Care Manager, Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.

How to apply

If this role is of interest and meets your skills, experience, and knowledge, then please apply with an anonymised CV (i.e. please state your initials only, not your full name) and a cover letter detailing why you feel you are suitable for the role.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

FearFree delivers services across the Southwest for victims and perpetrators of domestic abuse and victims of sexual violence. We provide responsive, victim focused, and trauma informed support and this post will be fundamental to ensuring service users, stakeholders, and partners experience this in our daily delivery.

The aim of the Interpersonal Trauma Service is to improve the health, wellbeing and safety of people who have been exposed to trauma arising from sexual violence and abuse and/or domestic abuse.

Following a successful trial in several surgeries, this service is now being rolled out across Devon, Plymouth, and Torbay. So, this is a very exciting opportunity to take ownership and be part of an innovative new service, delivering real improvements to the local community.

You will work across a specified number of GP practices, to offer support to health professionals working in practices, people who have experience of interpersonal trauma arising from sexual violence and abuse and/or domestic abuse, as well as a service for people at risk of perpetrating abuse.

You and the team will provide training to GP surgeries to improve identification, enquiry, and response for patients. You and your team will also support adults and children who have been impacted by interpersonal trauma with emotional and practical support, focusing on trauma stabilisation. The team will be responsible for facilitating timely access to further appropriate support services where needed.

Key responsibilities:

· To provide specialist, individual and needs-led domestic violence/ abuse (DVA) and sexual violence (SV) advocacy and support to patients who are or have experienced DVA/SV, who are referred from participating practices or self-refer, and to provide onward referrals where appropriate.

· To provide signposting and onward referrals to patients who are affected by DVA/SV.

· Build and maintain effective relationships with general practice teams.

· To provide ongoing specialist advice and support around DVA and SV to practice teams.

· To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer.

· To provide feedback on case outcomes to referring clinicians.

· To collect and collate performance and monitoring data for reporting purposes.

· Provide in-house training & refresher training for general practice teams on understanding, recognising, and responding to domestic violence and abuse (DVA) and sexual violence (SV).

2. Advocacy and support work

· Provide support to increase people’s personal safety, and that of any children, and inform them of their rights and options in terms of housing, legal and welfare rights.

· Provide direct assessment, casework support, advice, information, and advocacy through telephone contact, and/or meetings at the relevant practice.

· Develop good working relationships and liaise with outside agencies where needed.

· Keep accurate records of all referrals received and of work done with or on behalf of service users.

3. Practice-based work

· Arrange dates for refresher training sessions with practices.

· Deliver DVA and SV training to clinicians and non-clinical staff in participating general practices.

· Promote awareness of the experiences and needs of people affected by DVA and SV, particularly in relation to their health.

· Develop a good relationship with all general practice staff and work effectively as part of the practice team.

4. General

· Attend and participate in required meetings.

· Contribute to monitoring and evaluation of the programme collecting required data and producing written reports as requested.

For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is 22nd July 2024, with interviews currently planned to take place on 31st July 2024.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

The Role

Are you dedicated to making a difference in the lives of others and are passionate about supporting volunteers? 

Join GamCare as a Volunteer Coordinator, where you'll play a key role in recruiting, training, and supporting our Online Support Volunteers. In this dynamic role, you'll ensure that volunteers receive the guidance, support, and development opportunities they need, while also helping to deliver our new Online Peer Support Service.

This is an exciting time to join GamCare as part of the Remote Services Team, as we look to enhance the volunteer opportunities and experience at GamCare. If you thrive in a supportive, community focused environment, we want to hear from you!

Key Responsibilities

• Recruit, induct, and train volunteers to deliver support through various online channels, including the Forum, Chatrooms, and GamCare's Online Peer Support Service.
• Develop and follow processes to safeguard both service users and volunteers, complete assessment calls, and provide necessary interventions to ensure the safety and well-being of service users.
• Work collaboratively with internal and external groups to ensure services are co-produced, evidence-based, and meet the needs of service users.
• Facilitate regular check-ins, group supervisions, development days, and debriefs with volunteers to ensure their well-being and integration into the wider Online Services is achieved.
• Oversee weekly moderation of Chatroom and Forum spaces, ensure high standards of quality assurance, and address any systems issues promptly.
• Meet organisational KPIs and OKRs, support initiatives to recognise and retain volunteers, and contribute to the ongoing evaluation and development of service and volunteer opportunities.

About You

As the successful candidate, you will need strong collaboration and communication skills to build effective working relationships with service users, volunteers, and colleagues within the Remote Services Team and across the wider organisation. You will need demonstrable experience in volunteer support or management, including recruiting, training, inducting, and supporting volunteers. You will have experience and confidence in handling safeguarding concerns when engaging with service users. 

About Us

Founded in 1997, GamCare is one of the leading providers of information, advice, and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

To apply, please click the apply button.

Closing date for applications: 23rd July 2024.

Interviews will take place online via video conference – 31st July.

This post is subject to a Standard DBS check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and  Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates. 

Our basis and values

Benefits

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University

We're looking for a polite and friendly individual with a full driving licence and the ability to undertake heavy lifting, to help us maximise sales and profit by collecting and distributing donations for our Erdington Furniture Shop and the surrounding areas. Shelter Trading Limited is best known for its national network of charity shops and thriving Christmas card business. We've recently opened up a number of furniture stores, which, just like our existing charity shops, sell a range of new and donated items that generate significant income to help finance our cause.

About Shelter 

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. 

This is your chance to play a part in the fundamental change we are striving to achieve. 

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. 

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

Your key responsibilities:

• Collect and deliver donated items, including large furniture and electrical items and assist with the redistribution of stock, fixtures and fittings between branches
• Undertake house clearances and transfer appropriate donated goods to the shop
• Carry out daily vehicle checks and maintain accurate mileage records
• Always maintain a high standard of customer service and strict control of the security of goods collected, transported and delivered.

And what you'll need:

• The positive and helpful attitude it takes to be an ambassador for Shelter
• Excellent customer service skills and respect for people's property and donations
• A full driving licence and a willingness to travel extensively within, and sometimes outside, the local area
• The ability to adhere to health & safety policies both in the store and at external locations

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Benefits 

We offer a wide range of benefits, including 30 days annual leave, enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Location: Yorkshire & Humber

Join us as a Team Leader and be part of the impactful work at GamCare, the leading national provider of information, advice, and treatment for individuals affected by gambling harm. 

We are seeking proven people managers, ideally from a health or social care background, to work closely with the regional services management team and play a key role in operational planning, development, and innovation, to support performance improvements, partnerships, engagement, and business growth. With the rising prevalence and awareness of gambling, this is an opportunity to make a real difference, within a growing organisation.

At GamCare, we value collaboration, knowledge sharing, and setting the agenda to increase awareness of gambling and to ensure universal access to support. As a Team Leader, you will have direct reports and will be responsible for managing a team of Gambling Support Practitioners and Outreach and Engagement Practitioners. Your leadership skills will be essential in guiding and supporting the staff to deliver high-quality outcomes and meet the objectives of the service. 

You will be involved in recruitment, induction, and competency development, ensuring the team is equipped with the necessary skills and knowledge to excel in their roles. Building excellent internal and external stakeholder relationships will be crucial to the success of the service. You will collaborate with key partners, including gambling support providers, statutory and voluntary services, and community organisations. By utilising service data, you will make informed decisions, identify trends, and drive continuous learning and improvement.

Please note successful candidates will need to be able to travel around their respective region.

Why GamCare?

By joining GamCare, you will have the opportunity to collaborate with professionals who share your commitment and ambition. Your work will directly contribute to improving the lives of those affected by gambling-related issues. Moreover, you will have access to ongoing development and training opportunities, allowing you to expand your skills and grow professionally within our organisation. We also offer the following benefits:

·33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.

·A generous pension scheme - we contribute 6% and you contribute 2%.

·Discretionary company sick pay from day one of service.

·Employee Assistance Programme – 24-hour support

What we are looking for

To be successful in this position, you should possess excellent leadership and people management skills. Experience working within services that involve multiple stakeholders and organisations, preferably in the Health and Social Care field, is highly desirable. The ability to manage competing demands, adapt plans to emerging needs, and make data-informed decisions is essential. Analytical thinking and a results-focused mindset will allow you to identify opportunities for service improvement.

If you are dedicated, compassionate, and eager to be part of a national charity addressing gambling harm, we encourage you to apply for this position. Join GamCare today and help us make a lasting difference in the lives of individuals and communities across the country.

For further information and to apply please click the apply button.

Closing Date: 31st July 2024.

Interview Dates: 8th and 9th August 2024.

Gamcare is an equal opportunities employer. We do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

Due to the award of a new contract, we are looking for a new Advocate to join our team in Wiltshire. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

We have an exciting opportunity for an Advocate to join our team covering Wiltshire. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential.  

About you

Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 3 Award in Independent Advocacy Practice with disciplines suitable for the role they work in.

Benefits:

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme
• Supportive working environment fostering a good work/life balance
• Support with continuous professional development

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; midnight on 21 July 2024, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

We look forward to hearing from you.

NB:

• If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training.

CRM Project Manager

Contract: 12 Months Fixed Term Contract, Full Time

Salary: £48,314 - £50,729 per annum with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Want to use your skills in Project Management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as CRM Project Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid CRM Product Team sits within the Performance Insight and Innovation Department (PIID), which forms part of the Communications and Fundraising Directorate It is responsible for the development and maintenance of our Fundraising CRM system, Nimbus (built on Microsoft Dynamics 365). The CRM Project Manager will work alongside this team, and will report directly to the Director of PIID.

About the Role:

In this role, you will lead the successful delivery of the CRM Phase 2 project, additionally, you'll mobilise and lead the Project Team, including both internal members and external resources.

You'll also:

• Develop and maintain a comprehensive project plan and ensure all resources are secured and monitored.
• Coordinate and manage the execution of work packages, ensuring timely and quality delivery.
• Provide regular progress reports to the Programme Board, highlighting key risks and issues.
• Work closely with the CRM Product Owner to understand user requirements and acceptance criteria.
• Collaborate with technical and departmental leads to ensure all dependencies are addressed.

About You:

• Significant experience in leading major system implementation projects (particularly CRM solutions) for user groups exceeding 150.
• Proven management of high-performance, multi-disciplinary project teams, including third-party resources.
• Experience managing project budgets between £250k - £500k.
• Practical experience with large-scale CRM solutions like Microsoft Dynamics 365 or Salesforce.
• Strong understanding of project management methodologies (Waterfall and Agile) and project governance frameworks.
• Excellent interpersonal skills with the ability to engage and influence diverse stakeholders.

Although not essential, we also prefer you to have:

• Experience in implementing or enhancing Microsoft Dynamics 365 (CRM).
• Knowledge of ETL processes using SQL/SSIS.
• Familiarity with Azure DevOps (ADO) for managing work items.
• Background in Business Analysis within a systems implementation project.

Closing date: Applications will close at 23:59 on 21st July 2024. Availability for an interview is required week commencing 29th July 2024.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK for the duration of the contract . All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Location: Rochester Airport, Kent
Contract: Permanent, Full time
Salary: £42,000 - £46,000 per annum

As Head of External Communications and Engagement, you will be a key part of a talented and ambitious Communications and Engagement Team. You will play a leading role in implementing our integrated external communications and engagement strategy to enhance our brand reputation, co-deliver highly successful integrated campaigns, drive positive media coverage locally and nationally, and raise awareness and increase engagement with existing and new audiences around our lifesaving work and our five-year strategy – Working Together to Save More Lives. Our aim is to reach as many people as possible to inspire and generate the support we need to continue saving lives every day across Kent, Surrey and Sussex.

You’ll be a highly strategic, self-motivated, organised and creative individual looking to make a real difference to the communities we serve, who values and understands the importance and benefit of highly effective and integrated external communications and engagement to widening our reach, strengthening our profile and building our supporter base. You’ll be a strategic communicator with a proven ability to build relationships with media and key stakeholders

The Communications Team sits within the Marketing and Communications (MarComms) Directorate which builds brand awareness and engagement among the public, builds our profile with the media and key stakeholders, and supports fundraising activities to generate income to keep the service running. The team culture is dynamic, creative, fun, collaborative and supports individual growth, learning and development.

MAIN RESPONSIBILITIES:

- Deliver targeted, engaging and impactful communications to support the successful delivery of KSS’s strategic objectives
- Play a lead role, in collaboration with colleagues in the Income Generation and Marcomms Team, in delivering successful integrated campaigns and support income generation activity including generating key messaging and communications
- Work with the team to develop and deliver our PR and Communications strategy, ensuring excellence in all our activity with consistent brand identity, key messaging, and tone of voice to maximise all opportunities.
- Ensure all other teams are confident and equipped in communicating our brand identity, key messages and tone of voice, and support teams in maximising the impact of their communications
- Lead our in-house press office, supporting an increase in media coverage across print, online and broadcast both locally and nationally. Be able to work to a strategic plan as well as have the flair to spot a story and other PR opportunities to further engage our audiences in our lifesaving work.
- Be an experienced and brilliant copy writer, content planner and event manager
- Have a track record in working with high profile ambassadors, celebrities and influencers
- Be experienced in public affairs and confident in working closely with MPs, other public figures and community leaders.
- Work closely with our Digital Team to ensure an integrated approach to on and offline activity to maximise our reach and impact
- Develop relationships with colleagues across Team KSS, including senior colleagues, offering strategic and tactical communications support
- Ensure a high level of confidentiality is kept on sensitive matters including medical information, press enquiries and patient stories
- Write and deliver strategic documents, in partnership with the Governance Team and Senior Leadership Team
- Manage KSS’s reputation escalating risks and threats to the Director of Communications and Engagement and rest of the MarComms Team
- Evaluate and report –through data-driven evidence – how effectively external communications and PR activity is performing
- Work in a manner that supports a culture that embeds and promotes our values
- Attendance at our fundraising events, which may include weekend work, will be expected. Time off in lieu will be provided for additional hours worked.

About KSS:
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

Additional Information:
The closing date for this role is the 12th August 2024 However, the role may close prior to this date if a suitable candidate is found.

Benefits: 33 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Money Purchase Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Hybrid working Development opportunities

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Introduction

This role is an exciting opportunity to positively impact the lives of refugees and asylum seekers in Sheffield.  It is a post which we are looking to fill with an organised, empathetic and proactive individual.  In the post you will have the opportunity to develop and manage the City of Sanctuary Sheffield volunteer team.  You will be a vital part of the running of City of Sanctuary Sheffield - ensuring that the volunteer team is inclusive, cohesive and well trained and that it supports all the incredible work that City of Sanctuary Sheffield do. Crucially, you will ensure that people seeking sanctuary remain at the heart of the volunteer team – guiding our work, contributing to the team, and growing in themselves. 

Main Duties and Responsibilities

Recruitment and Induction 

• Volunteer recruitment – Conduct advertising and recruitment to ensure that there are enough people applying to volunteer at CoSS; ensuring people seeking sanctuary are aware of the opportunities available and able to access them. 

• Inductions – Lead and further develop inductions for new volunteers ensuring that these sessions are well attended and are accessible to volunteers from all backgrounds. 

• Initial support - Support new volunteers to start volunteering at CoSS and facilitate an initial probation period during which more support is available to each volunteer. 

• Administration - Work with the CoSS Administrator to conduct required administration associated with inducting new volunteers and running the volunteer team. 

 Volunteer Training and Progression  

• Volunteer Training – Deliver a wide range of training for the volunteer team that covers key essential areas alongside other training needs that may arise. 

• Training for people seeking sanctuary – Provide additional support to people seeking sanctuary to access a wide range of training and development opportunities. 

• Volunteer Reviews - Conduct regular volunteer reviews and meetings to gather feedback and to celebrate the work of the team.

Volunteer Socials and Personal Support  

• Volunteer Wellbeing - Support the wellbeing of volunteers and provide spaces for them to share and work through the challenges faced. 

• Volunteer Socials - Organise volunteer socials throughout the year. 

• Code of Conduct - Ensure all volunteers adhere to the CoSS code of conduct and manage issues that arise using CoSS's established policies and procedures. 

The Sanctuary 

• Work alongside the rest of the CoSS team, to ensure the smooth-running of The Sanctuary, our unique welcome centre for people seeking sanctuary. 

Additional duties and Line Management 

• The context of our work is constantly changing.  Additional duties that reflect the changing needs of the organisation may be required including possible line management of other staff members. 

Personal Specification

This can be found in the attachments linked to the job advert.

To Apply 

To apply, please send the following to our vacancies email address: 

1. A covering letter (no more than 2 pages long).  In this letter:

• Say why you are applying for the job.

• Tell us how you meet the job requirements detailed in the person specification. Give practical examples of what you have done that meets the requirements.

2. A brief summary of the work and volunteering you have done or a short CV.

3. Name, phone number, and email addresses of two references, at least one of whom can comment on recent work or volunteer experience.

Free preparation sessions will be run by the New Beginnings team at Voluntary Action Sheffield.  This will be open to anyone applying for the role to learn a bit more about the job and get support with their application.  These sessions will run on Thursday 11th July and Thursday 18th July at 4pm at The Quaker Meeting House.

Closing date for applications is 5pm on Sunday 21st July. 

Longlist Interview will be held on Wednesday 14th August

Shortlist Interviews, should they be needed, will be held W/C 26th August 

The Corporate Partnerships Manager will support KSS's fundraising with corporate partners, businesses, and business-related organisations across all regions (Kent, Surrey and Sussex). The role will help to drive current activity towards its full potential and find ways to grow corporate fundraising through strong relationship management and stewardship.

Main Responsibilities:

- Effectively manage corporate relationships to ensure that these organisations are well nurtured and supported, and that they receive adequate recognition for their contribution towards KSS's continued operation.
- To retain all corporate partners where possible and increase income from our current donors year on year. By having a 12-month plan for key partners and a plan/journey for how to elevate low level donors.
- To create collateral and fundraising mechanisms to support the 12-month plan in Canva and with the assistance of the marcomms team such as: fundraising calendar, flyers for events, t-shirts, seasonal fundraisers e.g. at Easter Guess the eggs in the jar.
- For key partners create a yearly 1 pager impact report of their donation and a more general report for other partners.
- To plan and deliver at least two networking/stewardship events a year at Redhill and Rochester for current donors with the support of the events team where required.
- Oversee all day-to-day activity with our corporate relationships, ensuring that activity is effectively coordinated and that broader teams support delivery (e.g. volunteer development, events and supporter experience).
- Proactively research and recommend opportunities for KSS to increase the value of corporate relationships including (but not limited to) donations, staff fundraising, payroll giving and participation in events.
- To own and manage the monthly visits to Redhill and to plan visits for key partners separately to these days.
- To be responsible for and own the sponsorship budget sourcing sponsorship for KSS events from existing donors and new donors.
- Support colleagues with seeking corporate sponsorship and involvement in KSS owned events.

About you:

- Experience of providing excellent customer service to a portfolio of customers, donors, stakeholders or corporates.
- Experience of writing cases for support, producing fundraising materials and creating account plans.
- Adaptable, tactful and diplomatic when speaking with members of the public or corporate supporters.
- Ability to work outside of core hours including weekends as and when required.
- Display a keen interest in the work that KSS does, and come up with ways to support activities.

About KSS:

- We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
- We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.
- Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

Additional Information:

The closing date for this role is the 26th July 2024 However, the role may close prior to this date if a suitable candidate is found. Please note that the application process will ask you to answer questions on aspects of the role. Please ensure that you answer these questions with your relevant experience, even if you refer to these specific experiences within your supporting statement.

Benefits:

- 33 days annual leave rising with service
- Occupational/Enhanced Sick Pay
- Enhanced Parental Leave
- Access to the Blue Light Card and Blue Light Events
- Access to the Wellbeing Hub
- Money Purchase Pension Scheme
- Group Life Assurance Cover
- Group Income Protection Cover
- Critical Illness Cover
- Employee Assistance Programmes
- Hybrid working
- Development opportunities

Location: Rochester Airport, Kent
Contract: Permanent, Full time
Salary: £35,000 - £40,000

Closing date: 24-07-2024

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