Programme Assistant Jobs

Do you have experience of developing projects that make a difference?
We’re looking for a Pets and Housing Development Lead, who will play a pivotal role in our projects, which strive to ensure owners and their pets stay together during difficult times.

What does this role do?
As Pets and Housing Development Lead, you’ll:

• manage the continuous development of our Pets and Housing services and projects, including leading on a critical new project moving our data to Salesforce,
• cultivate and maintain key external relationships, such as engaging veterinary practices signed up to our schemes or other organisations in the sector that we partner with,
• develop and create social media content to build the online presence our services have,
• work closely with the PR team to promote our services, from writing press releases to carrying out interviews, to ensure our work reaches the audiences where it can have the most impact.

Could this be you?
To be successful in this role, you’ll need some experience of project management, as you’ll be working on some big projects that require significant planning and stakeholder management. Excellent communication skills are key, with the ability to build relationships and rapport with external and internal stakeholders at all levels. A strong understanding of social media, PR and online search engine optimisation would be very helpful. Above all, being passionate about the work we do for pets and their owners is essential.

What do we do?
The outreach department supports people and dogs in crisis, such as those escaping domestic abuse or experiencing homelessness. These specialist services reduce the need for someone to unnecessarily relinquish or euthanise their dog due to the crisis they may be facing. They include Freedom, a specialist dog fostering service for people fleeing domestic abuse, and Pets and Housing projects that support people and their dogs experiencing homelessness and advocating for people to be accommodated with their pets at all stages of their housing journey.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role. Please note, on rare occasions, we may close vacancies early if we receive an overwhelming response, so to avoid potential disappointment, please apply at your earliest convenience.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

This is a fantastic opportunity for a finance professional with strong reporting, automation, and business partnering skills to join UK Youth on an interim basis. 

We’re hiring urgently! This is a critical backfill role, and we are reviewing applications daily. If you’re available for an immediate start, we encourage you to apply as soon as possible.

Purpose of the Role 

This role is vital to the Finance team. It ensures accurate, high-quality financial reporting while driving automation and efficiency across financial processes. As a Finance Business Partner, you will work closely with budget holders, particularly in Network Delivery and Income Generation, providing them with meaningful financial insight and advice. 

You will also play a key role in understanding and managing programme/project funding, ensuring effective tracking of restricted and unrestricted income within the charity sector. Your ability to leverage Microsoft Excel, NetSuite, and other financial tools will be crucial in optimising our financial systems and improving processes. 

Key Responsibilities

• Prepare and analyse management accounts, ensuring financial insights drive decision-making

• Lead process automation and optimise financial systems, particularly NetSuite 

• Provide key financial support to budget-holders, particularly in Network Delivery & Income Generation 

• Manage programme/project funding, ensuring accurate tracking of restricted and unrestricted income 

Who We're Looking For

• Qualified or part-qualified accountant (ACA, ACCA, CIMA, or equivalent)

• Management accounting & financial analysis experience in a charity or non-profit setting

• Strong Excel & NetSuite skills – confident in automation and financial systems improvement

• Proactive problem-solver with experience in Finance Business Partnering

• Available to start immediately – we need someone to hit the ground running! 

Who We Are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. 

We will review applications on a rolling-basis for this opportunity and applications will close upon appointment of a successful candidate.

Job title: Senior Manager, Team and Operations (maternity cover)
Reports to: CEO
Line manages: Membership Manager, Meetings and Events Manager, Communications Manager, Team and Office Assistant
Hours of work: Full time
Salary: £43,000-£48,000 based on experience
Location of work: Office based for Tuesday to Friday, option to work at home on Monday
Job type: Maternity cover – to start as soon as possible, and for an initial term ending 16th March 2026

Job summary

RSTMH is a global society of over 2,000 members and Fellows based in more than 100 countries, run by a small and efficient team. This role oversees the team and office operations, supports the Chief Executive (CEO) and has responsibility for the success of key areas of the work of the society – membership, meetings and events and communications.  

Our activities include organising events, supporting our members and networks, publishing two journals, providing medals and awards, running an Early Career grants programme, being a tangible part of the tropical medicine and global health network, and carrying out day to day office work.

This role will report to the CEO and is full time and office based, with a current trial for Mondays working at home. It has overall responsibility for the efficient and cost-effective operations of the RSTMH office, team systems and team wellbeing. The role also involves the line management of the roles of Membership Manager, Meetings and Events Manager and the Team and Office Assistant.

Key responsibilities

• Ensure the operations of RSTMH run as smoothly as possible
• Oversee the finance processes for the RSTMH Team and Board. 
• Line management of the Membership Manager, Meetings and Events Manager and Communications Manager and Team and Office Assistant, and the success of the alignment of these areas
• Oversight and management of public face of RSTMH on the phones, email, and face to face.
• Direct responsibility for developing and maintaining team planning tools, including those needed for the CEO and Board
• Attend and assist with UK events for RSTMH and our partners
• Overall responsibility for the management of RSTMH Student Ambassador Programme, support of Country Ambassador and Regional Ambassador programmes, office volunteers and partner internships
• Develop and deliver tailored communication strategy for groups of RSTMH member volunteers
• Oversee management of stock control system for RSTMH resources and marketing
• Support the CEO to manage the work and requirements of the RSTMH Board and Committees
• Support CEO with desk research and other projects as required
• Oversee administrative support for key RSTMH activities and provide assistance when required Oversee the management of the RSTMH office environment including the kitchen, meetings rooms for hire, office space
• Manage all relevant relationships with key suppliers
• Oversee the RSTMH Health and Safety Policy, Risk Assessments and assist with other HR policies
• Other support for the office, team and CEO as required

Job specification

• Commitment to RSTMH and passion for our work
• Meticulous attention to detail
• A self-starter, excited to try new things
• Well-presented and articulate
• Sound relationship builder
• Line management experience and a commitment to developing the skills of those managing
• IT literate
• Experience of working with relational databases and websites
• Numerate
• Good communicator, able to get on well with people of all levels
• Organised and able to juggle multiple priorities
• Demonstrable time management skills
• Open and flexible to embrace new areas of work, without the need for ongoing supervision

We will be interviewing for this role as soon as applications come in, and may finalise recruitment before the closing date of 28th February.

Please click the apply button and send your CV and a covering letter stating how your experience and knowledge meets the job specification, it will be sent automatically to us.

No agencies please.

Our amazing team at Alana House - PACT are looking for full time Key Workers to join our Womens Community project.

Could you make a lasting difference to women facing multiple disadvantages in the community? Our award winning trauma recovery service empowers and enables women to access the support they need. Our service covers Reading, Berkshire, Oxford City and South Oxfordshire.

Position: Womens Community Project Key Worker

Location: Based in central Reading, the role requires travel across Berkshire, Oxford City and South Oxfordshire

Contract: Permanent full time – 37 hours per week

Salary: Starting salary in the range of £24,745 to £30,243 per annum, depending on skills and experience

Having regard to the nature and context of the work, there is a genuine occupational requirement permitted under the Equality Act 2010 that this post is only available to female applicants.

About the role:

As a Key Worker at Alana House, you will hold a case load of women and be involved in one to one work support work and group based sessions. Your Key Worker responsibilities will include:

· regularly meet with women to provide dedicated emotional and practical support

· complete initial assessments of risk and need, and provide one-to-one support across rehabilitative pathways

· create and review support plans in collaboration with the woman, and other agencies

· facilitate and deliver group-based support

About you:

As Key Worker, you’ll bring an in depth knowledge of issues facing women with multiple disadvantages and you’ll have significant experience of working with women experiencing challenges relating to offending (e.g. homelessness, substance misuse, domestic violence, mental health or other relevant work area). 

If this sounds like you then visit our website and apply today to join a collaborative team who are part of something truly meaningful.

Early applications are encouraged as we may close this vacancy on an earlier basis if a successful candidate is found.

Closing date: 9am Wednesday 05 March 2025

Interview dates: Monday 24 February, Thursday 13 March and Friday 14 March 2025

Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Womens Support Worker, Womens Key Worker, Key Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, Assistant Key Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, Probation Services Officer, etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

Tatchbury Mount, New Forest (hybrid/community/outreach)

Do you want to make a genuine difference and transform someone’s life? Join our passionate, dedicated team today.

About the role  

Being an Employment Specialist is an exciting and dynamic role, where no day is the same. You’ll be providing client support, such as CV production, interview techniques and searching for job opportunities. You’ll also be educating and engaging employers, sourcing job opportunities for your clients, and raising expectations around the ability of clients to access paid employment.

We’re looking for two Individual Placement and Support (IPS) Specialists – one on a full-time contract and the other part-time – to join our team.

As part of the Solent Mind IPS Hampshire team, you’ll be working with the Southern Health Mid and North Early Intervention Psychosis team to help their clients find and retain suitable employment.

This position, with on-the-job training, is a fantastic opportunity to play a vital role in helping people with mental health needs across the north of Hampshire find meaningful and fulfilling employment.

About you 

You’ll need to have excellent communication skills and a good understanding of the key difficulties and challenges faced by people with mental health issues in gaining or retaining employment. We welcome applications from all experience and background levels. What you’ll need is the ability to motivate and build relationships with service users, strong organisational skills, and the confidence to communicate and engage with a range of employers, and a fundamental belief that anyone with a mental health condition can work.

About us 

We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers. 

We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally. 

Benefits

Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including: 

• Flexible working to promote a healthy work/life balance 

• 25 days’ annual leave rising incrementally to 30 days per year (pro rata for part-time) 

• Pension plan 

• Employee Assistance Programme

• Season ticket and cycle-to-work scheme 

Play a vital role in helping people with mental health support needs on their recovery journey and apply to become an Employment Specialist today!

Closing date: Tuesday 25 February (at midnight)

Any offer for this role is subject to a Disclosure & Barring Check.

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit. 

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500. 

This is a BRAND-NEW pivotal role, you’ll have the chance to work with the leadership team to shape the culture, values, and well-being of a passionate team, making a tangible impact on the working lives of our growing team, while driving meaningful organisational change at the Back-Up Trust.
The HR, People and Culture Manager will be responsible for all things people. You will need to build on the foundations and be the people voice for this growing organisation.

About the Role:

At Back Up, we’re entering an exciting new phase as we launch our 2025/30 strategy, aimed at reaching and supporting even more individuals affected by spinal cord injuries.

We are looking for a dedicated and experienced part-time HR, People and Culture Manager to oversee all aspects of people practices and processes. The successful candidate will bring a strategic mindset to the role, ensuring the smooth running of the department within the charity. This is an ideal role for those looking for a new career challenge.

Your responsibilities will include:

- Managing the entire employee lifecycle, from recruitment and onboarding to performance management and employee relations.

- Implementing strategies that boost employee satisfaction, morale, and productivity.

- Ensuring best practices in recruitment, selection, absence management, and record-keeping. 

Why Join Us?

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services on vocation and services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensures excellence in the services we deliver.

How to apply

Please apply by emailing recruitment @ backuptrust . org . uk with:

· A CV (including two referees, one of whom should be your present or most recent employer. We will contact them after interview.)

· A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted.

· A completed equal opportunities form. This form will be kept separate from your application, and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in but it will help us improve and maintain high standards.

We will acknowledge receipt of your application, and then let you know if you are to be invited to interview. 

We are reviewing applications on a rolling basis and actively interviewing so we reserve the right to close the vacancy when we find the right candidate.

 

What will the process involve?

The process will involve at least one interview round which will be either in person or online. There will be a panel interviewing you and you may be asked to complete a task beforehand to present to the panel. If you need any support or adjustment to the recruitment process at any stage, do please ask and we’d be pleased to work with you to put these in place so that you can perform to the best of your abilities throughout the process and demonstrate your suitability for the role.  Please email recruitment @ backuptrust . org . uk

 

Guaranteed Interview Scheme

As a ‘Disability Confident’ employer we are committed to the inclusion of disabled people as candidates and employees. If you have a disability and meet the minimum criteria of the role, set out as essential criteria in the job description, we will invite you to interview. Please let us know if you are eligible for the scheme: recruitment @ backuptrust . org . uk.

Don’t meet every single requirement?

At Back Up we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at Back Up.

OASIS PROJECT LEAD: CENTRE FOR WARMTH PROJECT

OASIS HUB HENDERSON AVENUE

PART TIME, 30 HOURS PER WEEK

FIXED TERM CONTRACT (12 months)

SALARY: £19,554 per annum, 0.75FTE (£26,072 for 1 FTE)

We are thrilled to offer an exciting opportunity for a project worker to lead our Centre for Warmth initiative, a vital community-driven project aimed at improving access to essential services and supporting local residents in building stronger, more connected communities. This role will focus on engaging a wide range of community members, including working with schools to provide key information about CO alarms, supporting individuals in signing up for the Priority Services Register, and developing an engaging and inclusive program at our Oasis Community Space that brings people together.

We are looking for a passionate and proactive individual who thrives on making a tangible difference. You will be responsible for identifying local needs, coordinating services, and creating opportunities for residents to access important information and resources. Strong communication skills and a creative approach are key, as you’ll be working across various community settings to promote well-being, safety, and community cohesion.

In this role, you will have the opportunity to develop and coordinate initiatives that address a range of issues important to the local community, from safety awareness to energy support services. You will work closely with schools, local organizations, and partners to ensure that residents are informed, empowered, and supported in making positive changes in their lives. The role will involve designing and delivering community-focused programs at the Oasis Community Space, creating an environment where everyone feels welcome and encouraged to participate. If you're passionate about building community resilience and making a real impact, this role offers a chance to do just that while being part of a dedicated and collaborative team.

The successful post holder must have:

· Good standard of basic education, (A-Level equivalent)

· Experience facilitating groups and organizing engaging group activities.

· Experience managing and working with volunteers.

· Good project management skills, able to balance a range of priorities.

This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:

· A pension scheme, currently offering 7% employer contribution.

· A generous holiday allowance.

· Working as part of a friendly, community-minded team of professionals.

If you are interested in being part of this service, then please:

Email your CV including a Supporting Statement . Your Supporting Statement should be no more than two A4 pages and must address the following questions:

· Please expand on your CV to tell us about the relevant experience you have in facilitating community groups and organising group activities.

· What would an empowering model look like when it comes to developing the ‘Centre for Warmth’ as part of Oasis?

Completed applications should be returned by 9am Friday 28th February 2025

Interviews will take place at the Oasis Community Space, DN158LG on Wednesday 5th and 6th of March 2025

The successful candidate will need to be provide proof of the right to work in the UK.  We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

​

Head of Membership and Communities Development

We are seeking a Head of Membership and Communities Development to take the Society forward in growing our membership.  Our members are at the forefront of the research that will help us solve and mitigate our big global challenges of climate change and biodiversitey loss so this is an exciting time to join us as we develop new membership categories, map out membership progression routes and offer fees that are inclusive for our diverse and international membership. ​

In the first 6 months in role, you'll oversee the first rounds of our new and prestigious Fellows membership, complete the launch of new membership fees across all categories and be working across teams targeting new audiences with new membership offers.  Within 12 months, you'll be working on a corporate membership offer.  You'll drive the Society towards a stronger "membership mentality" in everything we do, supporting staff and volunteers in identifying opportunities and promoting membership

This is a diverse and exciting people centred role and you'll be leading a team that

• Provide grants for research, training and travel

• Build and maintain a sense of community so that every ecologist, whether member or non member can find their community whether that is through a science focussed special interest group or people focussed network

• Values volunteers so that anyone who gives their time to the organisation and the wider community through us feels valued, rewarded and recognised for their efforts

 As a Head of role, this role is a great opportunity for someone ready to move beyond manager into developing senior leadership skills, you will report to and deputise for the Director of Communities and Inclusion and will work closely with managers in the Events and Professional Development teams ensuring that members (todays and tomorrows) are always at the heart of our activities

Core duties will include:

• Develop and deliver a membership strategy to support the British Ecological Society (BES)’s overall strategy, attracting new members and retaining current members, anywhere and everywhere
• Responsible for the work of the membership team in growing membership, reaching new audiences and increasing income generation. Set and monitor KPIs each year for the team
• Work with the Director of Communities and Inclusion and across the directorate to monitor strategic performance indicators
• Provide expertise to the Society in areas of membership, data management, grants and volunteer management
• Support the Senior Leadership Team, attending meetings as required
• Work with the Chair and members of Membership Committee to ensure that the BES meets its strategic goals in membership acquisition, retention and engagement

How to apply

To apply for this vacancy, please click the green button 'Apply for this job' via our recruitment portal to submit:

• Your CV - no more than 2x A4 sides detailing your education, training and work history, as well as any relevant key skills
• A covering letter - no more than 1x A4 side explaining why you wish to undertake this role at the BES
• Your Equality and Diversity information - this voluntary information helps us to assess the diversity of our recruitment and further improve recruitment processes in future. It has no bearing on the success of your application and is not considering as part of the shortlisting process.

Applicants must have the right to live and work in the UK. Successful applicants will need to provide evidence that they have the right to live and work in the UK. The BES is unable to provide visa sponsorship and unable to hire anyone living outside the UK.

Applications close Thursday 27th February, 9am. Please note the society reserves the right to close the vacancy early due to the volume of applications.

Exciting opportunity for a dynamic and experienced Charity Retail Operations Manager to manage the operations of our two charity shops - both working in the shops and administratively, while ensuring a successful experience for our student learners (aged 16-25) with learning differences.

Harington is an Ofsted-regulated Independent Training Provider based in north London, this academic year supporting 53 young people with learning differences. We specialise in employability skills in retail and horticulture. Our two charity shops, in Highgate and Hornsey, provide income for our charity and work experience placements for our students.

We are seeking a highly driven, enthusiastic and experienced Charity Retail Operations Manager to lead both shops, manage stock, finances, health and safety, and drive growth.

The role requires experience in retail, ideally working with young people with learning differences, alongside strong leadership and commercial skills.

Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss. We want everyone with glaucoma to be able to live well with the condition.

It couldn’t be a more exciting time to join our team.We have just developed a new Theory of Change and we are now embarking on a period of growth. With an estimated 700,000 people in the UK living with glaucoma – but only half of them knowing it – we want, and need, to do more. We want to fund more research, raise more awareness and help more people. And that is where you can make a real difference.

As our Helpline Manager, and leader of a dedicated and skilled team, a key part of your role will be to ensure that high quality advice and support is provided, and that service users receive a timely response. When we talk about the helpline, we mean support via telephone, email, Healthunlocked (primarily online peer support) and our buddy service (peer support in advance of surgery).

Position: Helpline Manager

Responsible to: Head of Support Services

Responsible for: Helpline Advisors x 3; Locum Helpline Advisors x 2 

Location: Home based with a requirement to work in the Ashford office on a regular basis (approx. once in every 2 weeks)

Hours: Full time (35 hours a week) with potential for occasional evening or weekend work

Salary: £39,305 (FTE)

Annual leave and benefits

• 25 days holiday per annum (rising by one day per year to 28 days after 3 years’ service), plus Statutory Public Holidays, pro-rated for new starters and part-time employees.
• Benenden Healthcare cover
• 24/7 Employee Assistance Programme
• Up to 5% contributory pension
• Enhanced maternity & paternity pay
• Funded support for learning and development

How to apply:

Please click on the Quick Apply button below. You'll be asked to submit a CV and covering letter.

Please note:

Only applications including a covering letter, which clearly details how you meet the requirements of the person specification, will be considered.

Closing date: 9am on Monday 24 February 2025.

Interviews: Tuesday 4th and Wednesday 5th March at our Head office in Ashford, Kent and interested candidates are urged to keep these times free.

What you’ll be working on:

• Ensuring helpline services are meeting the needs of people with glaucoma
• Ensuring high standards of service across the different helpline channels
• Supporting and developing the helpline team
• Leading the continuous improvement and development of the helpline
• Communicating and promoting the helpline

This job is for you if you have.…

• experience of developing and delivering services to a vulnerable client group
• experience of defining service specifications
• experience of demonstrating impact and quality in your work
• the ability to lead, manage and evaluate specific projects and able to prioritise workload to deliver projects on time and budget
• experience of line management and leading teams
• excellent communication skills (verbal and written) including the ability to translate complex scientific and medical information into accessible language and the ability to build excellent working relationships at all levels.
• an understanding of issues related to diversity and equality of opportunity and a genuine commitment to widening access to information

And finally.....

We will be in touch with shortlisted applicants by Thursday 27th February. Candidates with a disability who may need longer to prepare for an interview, or who have special requirements to be taken into account, are invited to contact us to discuss any necessary adjustments to the recruitment timetable.

Grade: 2

Hours: Full-time permanent contract; 37.5 hrs per week. Flexible hours considered.

Responsible to: Head of Fundraising Operations

Direct reports: CRM Officer, CRM Assistant (FTC)

Location: Truro, Cornwall (hybrid) or Remote (UK only – with required travel to HQ up to 4 times a year)

Role Purpose:

ShelterBox is looking for an experienced CRM Manager to lead our CRM team. This role sits within Fundraising Operations and provides crucial support for our fundraising and communications efforts, ensuring we provide excellent, audience-driven supporter experiences and effective data and systems management.

As the CRM Manager, you'll ensure our CRM supports the income goals of our Fundraising and Communications teams, making our fundraising activities efficient and providing the best experience for our supporters.

It's an exciting time to join us! Our Business Systems Transformation Project is well underway. This includes implementing a new CRM alongside new finance, project, and HR systems. You'll play a key role in this project, working with our established project team to achieve a mid-2025 launch.

In this role, you'll ensure the CRM develops and meets the needs of users, covering user training, data management, process improvements, supporter journeys and new developments. This is a fantastic opportunity to make a significant impact on our organisation and our supporters.

Who are we looking for?

We are looking for an enthusiastic individual with excellent communication skills and the ability to work with the full range of stakeholders. The ideal candidate will develop a strong understanding of ShelterBox’s values and processes. 

As CRM Manager, you will work in our Fundraising & Communication Team taking responsibility for the day-to-day running of our CRM and work on the ongoing development as we move to Microsoft Dynamics 365 in mid-2025. Your initial focus will be on developing a solid understanding of our new CRM, the current use cases, and building your product knowledge. You will be supported by a project team (including Subject Matter Experts across the organisation) and learning with us as we test, migrate and go live.

Once live, you will become the primary contact for our Dynamics 365 users. Using your experience of managing CRM systems (ideally within a fundraising context), you will support teams to deliver their objectives, managing the workflow through the CRM Team and identifying medium/long term improvements.

 We have ambitious plans to drive audience focus and make even better use of our data. Working closely with the Head of Fundraising Operations, you will help define new ways of working and develop a road map for our CRM that aligns to our organisational strategy.

Duties will include but not be limited to:

• Manage the day-to-day operations of the CRM team, ensuring work progresses, including identifying issues and improvements.
•  Through effective line management, support and develop the CRM Team.
• Become our in-house CRM Specialist; maintain and manage the CRM by troubleshooting and problem-solving issues, engaging with teams to identify gaps and opportunities and designing and implementing solutions.
• Develop and maintain CRM documentation that logs and tracks key metrics and information. Ensure CRM process documentation is fit for purpose and that all updates are appropriately recorded.
• Participate in department planning and evaluations, bringing in a CRM perspective, identifying opportunities and challenges.
•  Work with CRM users and IT to elicit CRM requirements, assess priorities and capacity, project manage CRM work. Lead on CRM centric projects as required.
• Develop and document a CRM strategy that aligns with the strategic objectives of the whole organisation. In line with this identify, monitor and report on key KPIs for CRM.
• Develop CRM data governance processes which ensure high standard of data cleanliness and quality across the system. Promote and lead on good data management across the organisation, including participation in relevant data protection working groups.
• Build strong relationships with all information and technology users, developers and teams to enable them to maximise their use of CRM.
• Support all users to understand, utilize and optimise the data stored in CRM, as well as how to access and report on it.
•  Alongside our IT team, work with our CRM supplier to scope and commission development, troubleshoot issues, identify opportunities and maximise system value.
• Keep up to date with MS Dynamics 365 updates and new features and ensure they are rolled out to the organisation following an agreed release and change process.
• Support the ongoing development and delivery of a training programme for the CRM, working in collaboration with IT, Learning & Development and Subject Matter Experts.
• Contribute strategic input into cross cutting information and technology projects.

Other responsibilities

• Represent ShelterBox as required and always work in line with our aims, values and plans.
• As part of an emergency organisation there may be times when you will be required to work evenings and weekends at short notice in response to a disaster
• Any other duties as required which are deemed appropriate to the level and grade of the post.

 

Permanent Contract

37 hours per week (5 days out of 6 - 7 trading days)

£25,253.25 per annum

We offer many enhanced benefits including:

-28 days holiday a year, plus Bank Holidays

-Stakeholder pension scheme with matching contributions up to 8%

-Free confidential counselling service: available to all staff and volunteers

-Opportunity for all managers to join our Bespoke Management Development Programme - Compass

Full details about our benefits can be found on our website.

Location: Compton Acres

Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge ? We are looking for a Shop Manager to lead our team in Compton Acres. You will be working in a creative environment, working with donated goods to maximise sales and net contribution.

You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

As a Shop Manager you will manage an Assistant Shop Manager along with a team of diverse Volunteers, you will need to demonstrate that you possess great people skills and that you are confident and competent working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.

f you have what it takes to work hard but have some fun along the way then this role for you.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for young people even more.

We look forward to receiving your application.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is at midnight on Monday 10th March 2025. If, after 14 days, we have received enough applications we reserve the right to close the vacancy from Monday 24th February onwards.

Interviews will be held on a date to be confirmed.

IN2

Press Officer internally know as Press and External Affairs Officer

We are looking to recruit an ambitious, proactive Press and External Affairs Officer to join our small, dynamic and friendly communications and external affairs team as maternity cover.

In this role, you will lead on our day-to-day press and media engagement and support our high-profile policy, campaigns and external affairs work. You will also manage our Twitter, LinkedIn and Bluesky social media accounts.

The role is a hybrid role, based in our Old Street office for two days a week.

The  Early Years Alliance is the largest early years membership organisation and voluntary sector provider of quality affordable childcare and education in England. An educational charity, the Alliance represents the interests of over 14,000 member settings who deliver care and learning to over 800,000 families every year. 

Benefits:

• 26 days annual leave plus 8 bank holidays, pro rata for part time employees
• Enhanced sickness pay, employer and employee contribution pension scheme
• Birthday leave so you can have a day off for your birthday dedicated to you and your well being
• Enhanced sickness pay and paid bereavement leave
• Regular access to internal and external learning and development opportunities
• A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity.
• Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources.
• Savings of up to 25% on O2 Refresh Airtime Plan on any new phone or tablets
• A dedicated mental health First Aider to support your mental well being

Main duties:

• To act as the Alliance’s first point of contact for the local and regional media.
• To lead on the drafting and dissemination of both proactive and reactive press releases and comments. To gather evidence, case studies and other information as required to support the Alliance’s strategies for press, public affairs and campaigning.
• To draft briefings for MPs, journalists and other opinion formers, both directly and through support networks in order to influence and persuade.
• To implement the regional and local press and campaign strategies, as agreed by the Communications and External Affairs Director, liaising as appropriate with Alliance staff, members and volunteers.
• To identify opportunities for positive media coverage to ensure that the Alliance increases and maintains its profile across national, sector and consumer media.
• To develop and maintain an effective database of media and parliamentary contacts and their interests.
• To lead on the management of the Alliance’s Twitter, LinkedIn and BlueSky social media channels.
• To monitor relevant policy updates, and disseminate these through relevant communication channels including the Alliance website.

Essential criteria:

• Experience of working in a media / press role and sub-editing and writing articles, briefings and reports.
• Demonstrate effective and creative communication skills.
• Excellent knowledge and understanding of press and public affairs issues.
• Experience of carrying out research to support media and/or campaigning activities.
• Able to give clear press and public affairs guidance to the Alliance’s members and employees.
• Able to draft briefings for MPs, journalists and other opinion formers.
• Excellent interpersonal skills in order to influence and persuade MPs, journalists and other opinion formers.
• Knowledge of how to effectively use social and digital media.
• Experience of using IT to produce own correspondence and effectively maintain a database.
• Effective time management, planning and organisational skills.
• Excellent analytical skills and attention to detail.

This post is a maternity cover until April 2026 with the possibility of an extension 

Permanent

Hours: 37 hours per week, over 7 days (not currently trading on Sundays).

Salary: £25,253.25 per annum

The Children's Society is currently undertaking a pay and grading review - this review is intended to improve our current approach; we are currently consulting with our recognised trade union and any changes are due to be implemented in April 2025.

We offer many enhanced benefits including:

-28 days holiday a year, plus Bank Holidays

-Stakeholder pension scheme with matching contributions up to 8%

-Free confidential counselling service: available to all staff and volunteers

-Opportunity for all managers to join our Bespoke Management Development Programme - Compass

Full details about our benefits can be found on our website.

Location: The Children's Society Shop, Blaydon Shopping Precinct, Tyne & Wear.

Do you like being creative? have you got retail/management experience? Are you looking for a new challenge?

We are looking for a Shop Manager to lead our team in our BLAYDON SHOP. You will be working in a creative environment, working with donated goods to maximise sales and net contribution.

You will need to be driven and focused on making money, have good communication skills. As a shop manager you will manage an assistant shop manager along with a team of volunteers. You will need great people skills and be confident at working with people from different backgrounds to create a welcoming and positive experience for all our staff, volunteers and supporters.

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is midnight on Wednesday 26th February 2025. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Wednesday 12th February.

Interviews will be held on a date to be confirmed.

IN2