Privacy And Compliance Manager Jobs

Debt Advisers (National Debtline)  

Birmingham / Hybrid

Salary: £35,189 per annum (inclusive of shift allowance) plus pension, 37 days annual leave and great benefits

Closing date for applications is 13th November 2024.

Stage one: telephone interviews will commence 4th November.

Stage two: formal interviews to take place at our Birmingham office from w/c 11th November. 

Start date: 3rd February 2025 

Can you help people through the cost of living crisis?

We are looking for exceptional new colleagues to join our great team at the Money Advice Trust and become debt advisers, to provide free debt advice to people contacting our National Debtline service by telephone. If you are self-motivated, have high resilience, able to problem solve, have outstanding customer-focused communication skills and you want to help people through the cost-of-living crisis and beyond, then the Debt Adviser is the role for you.

National Debtline is an award-winning free debt advice service run by the Money Advice Trust, an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.

As a debt adviser you will provide advice, support, and money management help to people struggling with problem debt. This will include helping callers to form a budget, prioritise their debts and identify possible solutions, in compliance with Financial Conduct Authority (FCA) regulations. You will be required to fact find, analyse and work out solutions for the client.

This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. Training and assessments are intense and there is a requirement to manage your own development during and outside working hours to stay up to date with new legislation in this arena. You will need initiative to research some of the finer technical points of debt advice. The calls we receive and productivity targets you need to achieve are challenging and you will be dealing with vulnerable clients daily who may be experiencing poor mental health or at risk of suicide.

Skill Requirements

• You will be an articulate communicator with the resilience to deal with a variety of callers, some of whom may be distressed or have suicidal thoughts, and you’ll balance this with empathy and the ability to build trust.

• The ability to fact find 

• Be able to problem solve 

• To quickly analyse complex situations to find the best solution.

• You will have ideally worked in a busy, target-driven environment before

• Ability to effectively manage a significant number of calls per day

• Strong administration skills, with the ability to plan and organise time and manage workload effectively ensuring deadlines are met.

• Possess a high level of IT proficiency, including Word, Excel, Outlook, Zoom, Teams, navigating around CRM databases

• Excellent attention to detail

• Non-judgemental and empathetic attitude towards people in debt. Able to deal compassionately with challenging situations. 

• Highly resilient, with the ability to work under pressure, whilst meeting productivity and quality targets.

• Experience in a telephony customer service role and giving telephone advice would be an advantage but not essential..

The role will commence 3rd February 2025. If you believe you can make a difference and want to be part of our great team, please click apply. 

You must be able to work a shift pattern between our service hours of 9.00am – 8.00pm with a one in five Saturday working rota (9.30 am – 1.00 pm). Shifts and Saturday work are subject to review and change. We also have part time roles available working a minimum of 27.5 hours per week. 

We offer full training and extensive support. Working hours during the initial training period will be 9am to 5pm, with the majority being mandatory on-site training days at our newly refurbished offices in Birmingham. After training you will move either to office / hybrid working - your choice.

You must be able to commit to training full time for the first 10 weeks of employment.

We reserve the right to close the role early should we receive high numbers of applications. To avoid disappointment, please apply as soon as possible.

In return it is an extremely rewarding role in a friendly, informal, and supportive environment with excellent salary and benefits.

• 29 days annual leave plus bank holidays

• A contributory pension scheme

• Hybrid working arrangement

• Generous Life Insurance

• Wellbeing days 

• Healthcare cash back scheme 

• Free on-site gym

• Enhanced maternity pay

• Long service awards

• Subsidised parking 

• Social events 

• Birthday voucher 

• Employee Assistance Programme 

In our commitment to non-biased recruitment, we request that you do not include your name or personal details on your supporting statement.

We will only use the data you supply to us in CVs or application forms for recruitment purposes. This data will be held for twelve months. For further information please refer to our Privacy Notice for Job Applicants, available on the vacancies page of our website.

We take diversity seriously and are committed to making diversity and inclusion a part of everything we do. We strive to create a workplace that reflects the communities we serve, and our vision is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and make the Money Advice Trust an employer of choice.

We are committed to working in an equitable, diverse and inclusive environment and welcome applications from all backgrounds. We use a blind recruitment system which hides your personal details such as name, address, gender, ethnicity, sexual orientation, educational institution to ensure all candidates are on a level playing field. Personal details will only be revealed once the application has been shortlisted. 

We’re looking for someone with a track record of engaging families and a passion for supporting people to make informed health decisions. You’ll be a clear communicator and a good listener. You’ll work across our team, alongside our Information and Advice Worker, and potentially engage some of our volunteers. You’ll also bring in Parent Champions and lead sub-contracted work with a local community partner to help us reach residents in community languages. You’ll help us hear and collect resident stories. The information you collect will be reported to decision-makers responsible for health and care services. 

You’ll enjoy working as part of a team committed to improving health and care services and access for Islington residents. You may have lived experience as a parent/guardian/carer of a child and/or be from a minoritised community.

Are you passionate about making a difference to the lives of older adults? Join our team as an Older People's Information and Advice Caseworker. 

In this rewarding role, you’ll provide essential support and guidance to older people in the Solihull borough. Your empathetic approach and expert knowledge will empower older people to live independently, safely and be active members of their local community.

If you have excellent communication skills, a compassionate nature, and a commitment to improving the well-being of older people we want to hear from you. 

Head of Engagement (Full-time, all year round)

Sevenoaks School Foundation is currently seeking to appoint a Head of Engagement (Full-time, all year round).

We are looking for someone who can demonstrate strong leadership experience as well as having experience in developing engagement and value for a specific community or customer base. The successful candidate will have good knowledge of fundraising practices with a proven ability to demonstrate initiative to identify new opportunities and resolves challenges. 

Please see Job Description for full details about the role.

Please Note

For applicants applying from other job boards, please ensure you get diverted to the website that contains our application form.

For applicants applying directly on the support staff vacancy page of the Sevenoaks School website, please click on ‘Read more’ alongside the role you are applying for and then click on ‘Apply Now’ (Blue button) on the next page that appears and follow the instructions.

To be considered, you will need to complete the full application form and also attach an updated CV.

The closing date for applications is 14/11/2024 at 9:00am and the first stage interviews will take place on 20/11/2024. The School retains the right to interview suitable applicants and appoint before the deadline.

At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds.

Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject to the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children’s Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check. Registered Charity No. 1101358.

About us

An exciting opportunity has arisen to join Pro Bono Economics (PBE), an organisation that prides itself on its flexible working environment, culture of learning, focus on employee wellbeing and the strength of our employee relationships. PBE offers a strong benefits package, opportunities for development and a team working at the top of their game.

PBE’s mission is to end low personal wellbeing in the UK. We do this by helping charities and social enterprises understand their economic and social impact, so they can improve their overall effectiveness. We enable professional economists from the private and public sectors as well as academia to volunteer their skills to tackle some of the most pressing issues in society. We have worked with over 500 charities since our inception in 2009.

Having successfully delivered a major programme of groundbreaking work on the condition of the charity sector in the form of the Law Family Commission on Civil Society at the start of 2023, PBE is entering a new phase in its development. Building on its growing research and policy expertise and its strong association with the social sector, the organisation is taking a bottom-up and top-down approach to exploring, understanding, and tackling the causes and consequences of low personal wellbeing in the UK that uses the insights and perspectives of charities and community groups as a unique jumping off point. PBE is focused on delivering high quality research that both translates into real policy and practice impacts for people with low wellbeing and supports a more effective social sector to help deliver that change.

About the role

The Head of Fundraising will be responsible for executing Pro Bono Economics’ (PBE) fundraising strategy under the Director of Development’s guidance. This role focuses on increasing and diversifying income through building relationships with trusts, foundations, corporates, and high-net-worth individuals, while also securing funding for specific research projects in collaboration with the research team. The role includes managing donor engagement, overseeing grant applications, leading a small team, and ensuring compliance with fundraising regulations, all while maintaining operational oversight of the fundraising department.

Post type: Full-time, Permanent, hybrid working

Staff Benefits

• 28 day annual leave per year (excluding bank holidays)
• 7% employer pension contributions
• Group life assurance scheme and sickness cover
• Employee assistance programme
• Enhanced parental leave policy
• Generous personal development budget
• Discounted university gym membership
• A flexible work environment committed to employee wellbeing

Main Duties & Responsibilities

• Fundraising strategy implementation: Deliver PBE’s multi-year fundraising strategy to expand and diversify income from major donors, trusts and foundations, corporate partners and research institutions
• New business development: Identify and secure new funding opportunities, focusing on building sustainable partnerships.
• Research support: Collaborate with the research team to identify funding for specific research projects and submit tailored grant proposals.
• Donor engagement: Steward relationships with existing donors, ensuring renewals and funding upgrades.
• Bid writing & reports: Develop and write compelling grant applications, case for support documents and reports which communicate PBE’s services and research programmes.
• Departmental leadership: Support the Director of Development in managing budgets, resources, and a fundraising officer, ensuring team efficiency and future planning.
• Regulatory compliance: Ensure adherence to fundraising regulations and policies, including GDPR and safeguarding.

About you

Report directly to the Director of Development, the Head of Fundraising will have the following experience and skills.

Experience

• You have senior fundraising experience across a broad mix of income streams, a talent for building partnerships, bid writing and a strategic mindset.
• Experience working with research-driven organisations is a plus, as is familiarity with CRM systems like Salesforce.
• You are happy to roll up your sleeves and spend as much time focused on immediate management and income priorities as you are on strategy and ideation.
• Will be suited to a senior fundraiser looking for their first Heads of role or someone who has already taken that step.
• A strong commitment to PBE’s internal culture of inquisitiveness, generosity, honesty and respect.

Skills/Competencies

Ideal characteristics

• Fundraising expertise: Proven experience in securing multi-year funding from trusts, foundations, corporates, and high-net-worth individuals.
• Grant writing: Strong ability to develop persuasive funding applications and project reports.
• Relationship management: Excellent interpersonal skills with a track record of managing donor relationships and securing renewals.
• Research funding knowledge: Ability to work closely with the research team to identify and secure funding for specific research projects.
• Project management: Ability to deliver complex projects on time, set priorities, and manage resources effectively.
• Team leadership: Experience managing teams, fostering development, and making resourcing decisions.

Core competencies

• Strategic thinking: Experience executing strategies that align with organizational goals.
• Communication: Exceptional writing and presentation skills, adaptable to different audiences.
• Attention to detail: Commitment to quality and precision in both written work and fundraising operations.
• Collaborative approach: Ability to work effectively with internal teams and external stakeholders.
• Adaptability: Ability to thrive in a fast-paced, evolving organisation, responding to new opportunities.

Desirable characteristics

• Experience working within research-driven organisations.
• Familiarity with fundraising databases (Salesforce preferred).
• An eye for detail and a strong dedication to quality.
• Proven ability to work independently and manage priorities and deadlines, alongside an ability to work collaboratively in a small team.

PBE is an equal opportunity employer and values diversity. We encourage applications from all parts of the community, and we give all applicants and employees fair and equal treatment, regardless of age, race, gender, religion, sexual orientation, disability, or nationality. We also guarantee an invitation to interview for all applicants with disabilities who show evidence that they can meet the role’s ideal criteria.

For details of our applicant’s privacy policy, please see PBEs website

Please note that PBE does not hold a sponsorship licence and is therefore unable to provide work sponsorship visas for this role.

As part of the interview process, you will be required to complete a pre-interview task or presentation. Further details will be provided in due course

The HR & Administration Assistant will support the HR team in providing an efficient and streamlined service to WHAG for all HR-related administrative tasks. This role has a wide remit which includes the efficient and effective smooth running of WHAG’s HR functions enabling WHAG services to be delivered and being an effective team member, You will act as an integral part of the HR Team offering support to the wider organisation.

WHAG is a leading charity delivering quality support services to vulnerable homeless women, young parents and women men and their families who are affected by domestic abuse, across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.

Our Vision - To support and empower vulnerable women and those affected by domestic abuse. 

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.

WHAG is a leading charity delivering quality support services to vulnerable homeless women, young parents and women men and their families who are affected by domestic abuse, across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.

Our Vision - To support and empower vulnerable women and those affected by domestic abuse. 

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.