Personal Assistant Jobs in Scotland

Blue Marine Foundation seeks to protect and restore life in the ocean, aiming to see at least 30 per cent of the world’s oceans protected by 2030.  We are a dynamic NGO at the heart of cutting-edge marine conservation, headquartered in London but operating globally with around 50 projects in 25 countries around the world.  

An exciting opportunity has arisen for an Executive Assistant to join Blue Marine with a focus on optimising our ability to deliver conservation through supporting the CEO and senior leadership team with facilitation, coordination and logistics. 

The role will primarily support the five members of the senior leadership team with day-to-day operational functions, keeping on-top of decisions and actions agreed in meetings and ensuring organisational policies and procedures are followed.  This role will also support the wider organisation with logistics for group travel bookings, global conferences and other ad-hoc duties.

The ideal candidate will be an exceptionally organised and efficient facilitator, engaged in our mission and the people who deliver it.  You do not need to have previous experience as an executive assistant, but it will be expected that you can demonstrate a high level of competency to deliver the responsibilities of the role with confidence, initiative and sound judgement.

Salary: £35,000 - £45,000 per annum, negotiable depending on experience, in addition to a generous benefits package. 

Hours: Full-time, 35 hours per week. Standard working hours are Monday – Friday, 9am - 5pm but flexibility is encouraged, particularly when supporting global travel arrangements. Part-time applications may also be considered.

Location: Remote, although working from our London office at Somerset House is also possible.

Reporting to: Director of Finance, Operations and Governance 

Application deadline: Sunday 9 March 2025 

Please send your CV and a covering letter explaining your skills and suitability for the role. Interviews will be ongoing throughout application period. If you would like to know more or have any questions, then we’d be happy to help. 

We are committed to an inclusive workplace, where there is equality of opportunity. We value diversity and welcome applications from all sections of the community.  

Role and Responsibilities  

Reporting to the Director of Finance, Operations and Governance, you will:

• Support the CEO and the senior leadership team with travel requirements, diary management and meeting logistics as required. 

• Facilitate trimesterly board meetings by coordinating diaries, preparing agendas, circulating papers, taking minutes, handling correspondence and following up with senior staff to ensure meeting actions are addressed. 

• Facilitate key organisational meetings, including weekly project meetings and ad-hoc executive management meetings by preparing agendas, taking minutes and following up with staff to ensure meeting actions are addressed. 

• Manage global conference attendance, including coordinating the conference attendance decisions with directors, ensuring attendees are empowered with the right information and training to make the most of the trip, following up to ensure appropriate notes are circulated and actions are completed, and coordinating travel and event logistics with the support of the events manager. 

• Support with event planning across all departments to ensure appropriate timings between major events, consider event combinations to reduce travel requirements and ensure events are diarised for all relevant staff. 

• Field external phone calls and emails to the appropriate member of staff in a professional and timely manner. 

• Assist the wider organisation with travel bookings, ensuring value for money on complex trips and group bookings. 

• Support the Head of Operations in ensuring policies and procedures are followed and internal communications are maintained. 

• Champion Blue Marine’s working environment, taking a positive role in the organisational culture and encouraging staff engagement of operational systems.

• Other ad-hoc duties as specified by the CEO and senior leadership team. 

Personal specification 

The ideal candidate will be an exceptionally organised and efficient facilitator, engaged in our mission and the people who deliver it.  You will be resilient to the pressures of working in a fast-paced environment and comfortable prioritising and managing the expectations of multiple executives with a polite and professional can-do attitude.  You will be pragmatic, focused on delivering action and results, and an excellent professional communicator, confident dealing with a diverse range of stakeholders plus able to demonstrate excellent grammatical accuracy in your writing.

Skills and Experience  

• Experience of working in an organised, efficient and adaptable manner within a fast-paced, dynamic environment.

• Experience of dealing with confidential information across senior management. 

• Skilled at adapting and prioritising workload to deal effectively with multiple executives. 

• Excellent verbal and written communications skills with a solid understanding of grammar. 

• Skilled use of Microsoft O365, including SharePoint, would be desirable. 

• Experience in providing technical hardware/software support to senior staff would be a bonus. 

Qualities  

• Organised, efficient, pragmatic and focused on delivering action and results.

• Pro-active problem solver. 

• Polite and professional can-do attitude. 

• Self-motivated, able to work on own initiative and with a hands-on approach. 

• Adaptable, able to prioritise and deal effectively with a busy workload in a dynamic environment. 

• Resilient when working to tight deadlines with multiple stakeholders. 

• Honest and discreet when dealing with personal and confidential information. 

• Enthusiasm for the conservation of the environment, climate and oceans. 

• Uphold Blue Marine’s values and always embody this behaviour internally and externally. 

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters. 

This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The post holder will take responsibility to help build lasting relationships with our supporters through written and verbal communication and ensure efficient administration of donations and maintaining accurate data on our CRM system. 

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

This role is based in Edinburgh, and the post holder will be required to attend the office 2-3 days per week. Additional travel includes two Directorate Away Days and two All-staff Away Days per year. 

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the South West Scotland region including regular travel to assigned renal units in Ayrshire and Dumfries & Galloway 
Hours: 17.5 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: Fixed term post until the end of May 2026
Salary: £28,629 pa full time equivalent

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Ayrshire and Dumfries & Galloway. Frequent travel and attendance is expected at some sites.

Responsibilities

• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

• To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Are you highly organised, passionate about governance, and looking to make a real impact? This is your chance to support two dynamic organisations - England Athletics and Personal Best Foundation in a shared administrative role.

We are seeking a motivated Administrator to support both England Athletics and Personal Best Foundation. This exciting role offers the unique opportunity to work across both a leading national governing body of sport and a charitable organisation, where your administrative expertise will be central to their success. The role focuses on governance, secretariat duties, meeting coordination, and ensuring compliance with best practices. 

What we are looking for:

• Experience: Proven administrative experience, ideally within a charity or non-profit, with a strong understanding of governance.
• Skills: Strong organisational and communication abilities, with proficiency in Microsoft Office and databases
• Passion: A genuine interest in wanting to support both organisations to increase opportunities in the sport and make a lasting impact.

Whilst not essential, experience of working in a secretariat role within the charity or not-for-profit sector and some knowledge of the sport of athletics is highly desirable.

Why join us?

This role offers the unique opportunity to support two leading organisations in their missions - helping England Athletics grow the sport and ensuring Personal Best Foundation thrives. You will be at the heart of it all, contributing to governance and ensuring operations run smoothly.

In return for your commitment, you will receive a range of benefits including:

• 25 days of annual leave plus 8 Statutory Bank Holidays (pro-rated)

• Membership of Company Personal Pension Plan with company contributions currently equivalent to 7% of annual salary.

• Free private medical care with option of covering family members.

Who We Are:

• England Athletics is the membership and development body for Athletics and Running in England, dedicated to inspiring more athletes and runners of all abilities and backgrounds to fulfil their potential and to have a lifelong love for the sport.

• Personal Best Foundation is the official charity of England Athletics, with the purpose of changing the lives of children and young people from underserved communities through the power of athletics.

If you are passionate about supporting governance, driving change, and making a lasting impact, we’d love to hear from you!

Closing date: 5th March 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. 

Uniting to Combat NTDs are looking for an exceptional administrator and coordinator to provide complex logistical support to the Uniting team and governance groups.

Salary: circa £33,000 per annum

Location: UK Remote, with quarterly travel to Brighton

Contract: Fixed Term Contract to December 2025 with possibility of extension, funding dependent.

Hours: This is a full-time role with some flexibility around hours worked

Neglected tropical diseases (NTDs) are a group of preventable and treatable diseases that affect about 1.65 billion people around the world. The World Health Organization currently recognises twenty diseases as NTDs.

Uniting to Combat NTDs is a global advocacy organisation that exists to end NTDs by mobilising resources in support of the World Health Organization's NTD road map and the Sustainable Development Goals. We envision a world where no-one suffers from these preventable and treatable diseases. We are hosted by Sightsavers and offer a great place to work.

In February 2023, we conducted a mid-term review of our 2021-2030 strategy to assess its continued relevance in light of the substantial global challenges that have emerged since its inception. While we re-affirmed the strategy's continued importance, we recognized the imperative of intensifying our efforts in resource mobilisation to address persistent funding gaps, the absence of dependable, long-term funding mechanisms for global NTD programs, and significant changes to the global health architecture.

Our target over the next five years is to mobilise over US$2bn towards the WHO NTD road map from a range of sources, existing and new, including from donor governments, multi-lateral development banks, affected countries, and innovative financing. Our success will be measured by the volume of funding we are able to mobilise for countries and individuals affected by NTDs.

About the role

We are looking for an exceptional administrator and coordinator to provide complex logistical support across the Uniting to Combat NTDs team and governance groups, including on major projects, events and communications activities.

This is a varied role, please read the full for further details.

To succeed in this role, you will need:

Essential

• Demonstrable experience in a complex administrative and coordination role

• Experience of providing remote PA and logistical support to multiple team members, including at senior level.

• Experience of diary management and complex international travel management

• Proficiency with multiple technology platforms including Microsoft 365 (SharePoint, Teams Office), Zoom and Google Workspace. Google Workspace and SharePoint are of particular importance.

• Available and able to travel to Brighton quarterly

• Ability to set priorities while balancing the needs of providing support for multiple individuals, including calendar management, travel arrangements, and event planning assistance.

Desirable

• Experience or understanding of International Development, INGOs, NTDs

• French language proficiency

To apply for this exciting opportunity, please complete an application via our recruitment portal.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Assistant Director of People & Culture

We’re seeking an enthusiastic strategic thinker with exceptional leadership skills and the ability to manage and develop diverse teams. You will be confident in imagining the impossible and then actively working to make it happen.

This is an excellent opportunity for someone with a proven track record in People and change management, who isn’t afraid of new ideas. It’s also a chance for someone with strong people skills to collaborate to drive people-focused initiatives and create programs that enhance employee engagement, satisfaction, and organisational effectiveness, helping the organisation carry out its purpose – to enable voluntary organisation in Wales to make a bigger difference together.

Welsh Language Category: Essential – competency level intermediate.

Hours: Full time, 35 hours per week, flexibly

Salary: £52,866 rising to £59,501 per annum. The starting salary will be £52,866 with progress through the salary range linked to successful completion of probation period and our performance review process.  The post will attract a contribution of 9% of annual salary to the approved pension scheme.

Location: Flexible - there are office hubs in Aberystwyth, Cardiff and Rhyl that staff can utilise.

About the role

The Assistant Director of People and Culture is responsible for shaping the overall people strategy and helping to develop the organisational culture to align with the overall mission, vision, and values. This role is critical to ensuring that the organisation attracts, retains, develops, and engages talent while fostering a positive and inclusive workplace culture.

Being a bilingual organisation is an important part of who the organisation and aspires to be. They want to create a culture where the Welsh language is treated equally and is embedded in the ways of working across the organisation. This role has a strategic role to play in increasing the use of the Welsh language in line with Cymraeg 2050 and building relationships with key stakeholders e.g. Welsh Language Commissioner, Welsh Government and members.

Why work here:

Benefits include 25 days paid holiday plus 8 bank holidays and 5 additional discretionary days, Personal Pension Scheme, Employee Assistance Programme, enhanced Sick Pay Scheme, agile working and healthcare cash plan.  

You will be working for an organisation that embraces diversity, with excellent work life balance policies, where flexible working is promoted, and the culture is to nurture staff through effective leadership and excellent team working. They are proud to be a Disability Confident employer.

The organisation invests in its employees and their development. As well as being a Living Wage Employer, committed to paying staff the real living wage, they have been awarded Investors in People accreditation.

Closing date: 25 February 2025 – 10am

Interview date: TBC

Applications submitted in the medium of Welsh are welcomed and will not be treated less favourably than an application submitted in English. #INDNFP

Croesawir ceisiadau Cymraeg ac ni fyddant yn cael eu trin yn llai ffafriol na cheisiadau Saesneg.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Assistant Director of Partnerships & Policy

We’re seeking an enthusiastic and committed individual to join a leadership team as their new Assistant Director of Partnerships and Policy.

This is an excellent new opportunity for someone who wants to further their career in strategic leadership and collaboration. We’re looking for someone with a strong background in policy development and a good understanding of the landscape in Wales and the UK. This role will focus on supporting a culture of innovation and high performance across the organisation and positioning the charity as the sector leader in Wales.

Welsh Language Category: Desirable

Hours: Full time, 35 hours per week, flexibly

Salary: £52,866 to £59,501 per annum. The starting salary will be £52,866 with progress through the salary range linked to successful completion of probation period and the performance review process. The post will attract a contribution of 9% of annual salary to the approved pension scheme.

Location: Flexible: There are office hubs in Rhyl, Aberystwyth and Cardiff that staff can utilise.

About the role

Within this role you will provide strategic leadership and direction that strengthens collaboration and partnership working across the voluntary sector in Wales. You will play a critical role in ensuring the sector’s voice is amplified and heard at the highest levels, influencing policy and decision-making to achieve shared voluntary sector goals. Working constructively with members, stakeholders, and partners across Third Sector Support Wales (TSSW), the Welsh Government, and other public and private entities, you will help build impactful relationships that drive system-wide improvements which champion the values and priorities of the voluntary sector in Wales.

Why work here:

Benefits include 25 days paid holiday plus 8 bank holidays and 5 additional discretionary days, Personal Pension Scheme, Employee Assistance Programme, enhanced Sick Pay Scheme, agile working and healthcare cash plan.  

You will be working for an organisation that embraces diversity, with excellent work life balance policies, where flexible working is promoted, and the culture is to nurture staff through effective leadership and excellent team working. They are proud to be a Disability Confident employer.

The organisation invests in its employees and their development. As well as being a Living Wage Employer, committed to paying staff the real living wage, they have been awarded Investors in People accreditation.

Closing date: 26 February 2025 – 10am

Interview date: TBC

Applications submitted in the medium of Welsh are welcomed and will not be treated less favourably than an application submitted in English.

Croesawir ceisiadau Cymraeg ac ni fyddant yn cael eu trin yn llai ffafriol na cheisiadau Saesneg. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About LMK

Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London.

LMK is growing at pace and we are ambitious in our plans for the future. We’ve already engaged 15,000 young people and professionals in our workshops in our first 4 years and we want to reach 25,000 young people over the next three years. We will achieve this by engaging new schools, community groups and workplaces in our offer, whilst also continuing to provide a high-quality service to those who have already experienced LMK workshops.

Key to our success is raising LMK’s profile and ensuring that our content enables us to connect with our key audiences, increasing our profile within communities, and building engagement on our website and social media channels.

We have:
✔  A clear plan of who we want to target through our work over the next 3 years
✔  An engaged leadership team and Board of Trustees
✔  Evidenced outcomes, rich data/statistics and compelling stories
✔  Diversity and strong social purpose
✔  A new organisational strategy that sets our vision from 2024-2027

Job Description

The purpose of this role is to raise LMK’s profile and to engage LMK’s stakeholders in our services, campaigns and fundraising efforts by delivering impactful content across all of our online and offline communication channels in alignment with our vision, mission and strategic objectives. With a keen eye for detail and a passion for creating quality communications, you will lead our PR and media work, be skilled in creating engaging video content and add your expertise to developing and delivering our social media, website and stakeholder communications.

Reporting to our CEO, the successful candidate will job-share with our established 2 day-per week Marketing & Communications Manager. As a member of LMK’s core staff team, you will work with LMK staff, LMK Leaders (youth workers who deliver our workshops to young people), members of our Youth Advisory Board, trustees and key stakeholders to develop and implement our brand, marketing and social media strategy.

Key Responsibilities

Marketing & Brand

• Co-develop LMK’s marketing strategy, leveraging key stakeholder input and action plans to support it
• Co-ownership of the execution of all marketing activities and materials, ensuring they reflect the brand and the values of the charity
• Lead the planning and execution of PR and media campaigns, leveraging media contacts, ensuring LMK has engaging media materials and our spokespeople are fully prepared to maximise media opportunities
• Be a brand guardian, responsible for the consistent use of visual identity, tone and messaging in our external materials, working with our graphic designer to support teams across LMK with branding

Communications, Content Development & Execution

• Co-ownership of the execution of all communications and content development
• Lead on the creation of engaging video content that can be used across communications platforms
• Working with the wider team, produce communications materials for supporters and key stakeholders in conjunction with the fundraising team
• Source and write up regular impact stories from across the organisation that reflect our strategic objectives which can be used in a variety of channels
• Be responsible for tracking the impact of marketing & communications, sharing reports with the team and Board of Trustees

Digital

• Grow and expand LMK’s social media presence onto new platforms (e.g. TikTok, SnapChat, Bluesky) whilst expanding existing presence on Instagram, Facebook, LinkedIn
• Monitor social channels daily, checking for messages/comments
• Co-manage the website as a key marketing channel, creating engaging content, optimising for SEO, overseeing website design updates, coordinating with developers on technical aspects, and analysing website traffic

Overall

• Comply with LMK policies and procedures relating to safeguarding, health & safety, confidentiality, complaints and data protection
• Work in a way that celebrates diversity, upholds LMK values and respects everyone LMK interacts with

Person specification

• Excellent written and verbal communication skills
• Experience of developing messages/content for different audiences effectively and across different platforms including social media, websites, newsletters and emails
• Evidence of success in developing and executing PR strategies, including securing and maximising media opportunities
• Highly organised to manage a diverse workload with excellent time management and project management skills
• Experience of using a social media management tools e.g. Buffer, Asana, Hootsuite and communications tools e.g. Mailchimp
• Experience in creating and editing video content, using Canva or an equivalent design programme
• A knowledge of the Violence Against Women and Girls sector, Education sector or working with young people would be preferable, although not essential

Safeguarding

This role is subject to a basic DBS check.

In return for your dedication, we will offer you
✔  The opportunity to help prevent relationship abuse and domestic violence in
young people

✔  A diverse, bold and collaborative culture
✔  A commitment to supporting continuous professional development
✔  Working from home
✔  A genuinely flexible working environment
✔  Pension of 6%
✔  32 Days of annual leave, (including bank holidays) – pro-rated for this role
✔  Employee Assistance Programme

Snr Data & Impact Analyst

About Us:

Helpforce’s Insight & Impact (I&I) Service helps organisations working within health and care - our partners range from NHS hospital trusts to local charities and community groups - to evaluate the impact that their volunteers & voluntary service make and gather insights which help identify opportunities for continuous improvement within volunteering teams.

Are you passionate about inspiring others about the importance of evidence and data? Are you adept at communicating data and evaluation in an accessible and engaging way?
We are seeking a talented Senior Data & Impact Analyst to join the I&I team, covering maternity leave for 14 months. The I&I service plays a crucial role as Helpforce looks to maximise the potential of volunteering across the health and care sector. You will be working remotely with monthly visits to the London office and there may also be occasional travel to visit clients.

You will be responsible for working with our network of health and care partners to design and deliver evaluation projects. You will manage, and continuously develop and improve, our tools for data collection and analysis; plus undertake analysis of NHS organisational data, to produce impactful reports across multiple projects in parallel.

The successful candidate will have excellent data and research analytical skills, with the ability to manage several stakeholders and projects in tandem. They will ensure we provide efficient and effective services to our health and care clients, while also supporting us to achieve our goal of building evidence of the impact volunteering/voluntary action can have on health and care outcomes, at greater scale.

Duties and Responsibilities:

• Data analysis
• Extract data from a range of primary and secondary sources (including national NHS data, individual Trust data, census data, IMD data) and apply a variety of analytical techniques to interrogate and manipulate data.
• Critically analyse quantitative and qualitative data; identifying and investigating data problems.
• Contribute to the development, design and maintenance of data visualisation reporting tools.
• Delivery of I&I Service projects
• Support service users (our health & care partners) with using the I&I Service: online tools (e.g. surveys) and processes for quantitative and qualitative data and insights collection.
• Provide guidance and expertise on evaluation approaches, data collection methods and best practice.
• Work collaboratively with the I&I team to convert partner data into robust evidence findings.
• Produce evaluation reports for our partners, donors, funders, and for colleagues in the Helpforce team working on large-scale change programmes that we also evaluate.
• Continuous improvement of the I&I service
• Continually review methods of data collection and analysis.
• Assist with the development of new processes and digital tools.
• Actively identify, communicate and implement opportunities for service development.
• Contribute to the I&I service strategy for 2025.
• Stakeholder engagement and support
• Build effective working relationships with internal and external stakeholders.
• Support the management of relationships between key parties required to deliver the I&I service.
• Provide support to the Helpforce team in analysing the volunteer roles and projects we help our partners deliver.

Essential experience

• Experience of working with a variety of data sets, including survey results, qualitative information and large, complex data sets.
• Advanced data analysis experience.
• Use of appropriate applications and tools, such as Power BI and Excel to provide robust reporting and data visualisation.
• Set up, management & successful delivery of multiple projects in parallel.
• Advanced quantitative and qualitative data analysis skills.
• Understanding of evaluation and impact methodologies.
• Understanding of survey design and techniques.
• Ability to communicate about data and evaluation in an accessible and engaging way, both spoken and written/visualised; inspires others on the importance of evidence/data.
• Ability to prioritise and work across multiple projects & with a range of stakeholders in parallel
• Strong digital capability.
• Excellent written and verbal communication skills, with an eye for detail.
• Ability to deliver results within an agreed time frame.

Desirable skills

• Related Degree or Health Information qualification.
• Understanding of interview or focus group design, delivery & analysis.
• Experience working with NHS data infrastructure, systems & data sets.
• Knowledge of NHS / health and care / volunteering settings.
• Worked with Salesforce (Lightning); Google Workspace and/or MS 365 workspace; Nvivo qualitative analysis software.

Equality and Diversity

Helpforce encourages applications from all backgrounds, communities and industries. We're committed to having a team that has diverse skills, experiences and abilities. We actively encourage BAME and disabled applicants and value the positive impact that difference has on our organisation. We are committed to equality and diversity within our workforce and all opportunities provided by Helpforce.

Location: Remote
Contract: 14 month Fixed Term Contract
Salary: £37,000 to £40,000 PA

Closing date for applications is 28th February 2025; 1st stage interviews will take place online between 10th -18th March, with final interviews in London/online (to be confirmed) week commencing 24th March. Please use the application link to send us your CV and a covering letter to support your application.

You may also have experience in the following: Research analysis, Impact Management, Impact analysis, Data Analyst, Data Management, Data Analysis, Knowledge Management, Business Management Systems, Reporting, SQL, Statistics, Statistical Analysis, Computer Science, Information Management, Data Models, Database Design, Data Mining, etc.

REF-219 665

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.

​Salary: £42,630 – 47,705 + £2,000 uplift + London Weighting if eligible
Hours: 35 hours per week
Location: Can be based in any of our four offices (London, Belfast, Cardiff, Glasgow) or from home. Occasional travel to London to meet the wider team will be required.

Who we are
The Fostering Network is the UK’s leading fostering charity and membership organisation, dedicated to empowering, enriching and supporting the relationships at the heart of the fostering community.

Who we are looking for
We are on the lookout for an experienced fostering social worker to participate in and to help lead our Practice function. You will be a proactive, effective communicator, with excellent interpersonal skills and experience of or a desire to oversee the practice of others. You will bring sound knowledge of fostering legislation and guidance and a range of experiences across fostering practice. If that sounds like you, we’d love to hear from you!

What you’ll be doing
The Senior Practice Consultant will provide line management to members of the Practice Team, whilst also contributing to the key services of Advice, Advocacy and Mediation, Training and Practice Consultancy Services.

The primary objectives of the role are:

1. Provide line management to a team of Practice Consultants, delivering practice services across the UK, line managing the delivery of exceptional practice advice, advocacy and mediation, learning and development and consultancy to enhance and improve fostering for all.
2. Contributing to the organisation’s income generation activities through the direct hands-on delivery of practice services.
3. Provide specialist input into the development of fostering policy and practice across the UK ensuring The Fostering Network maintains its role as a sector leader and continues to provide high quality support and advice to its members. 
4. Assist with the creation of The Fostering Networks’ publications portfolio. 
5. To act as a Deputy Designated Safeguarding Lead.
6. Work in collaboration with the Head of Membership and relevant wider stakeholders to build relationships, deliver our membership offer, exploring opportunities to enhance it and to incorporate our practice consultancy offer.

At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

What we can offer you

• 38 days leave (including bank holidays)
• A range of family friendly and fostering friendly leave options
• Flexible and hybrid working
• Enhanced maternity and adoption pay
• Enhanced sick pay
• 24/7 Employee Assistance Helpline
• Pension and life assurance
• Contribution to eye tests and lenses
• Season ticket loans

Our commitments to you
The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community and especially those from under-represented and minoritised backgrounds. All applications and hiring decisions will be considered on merit.

• If you identify as care experienced and meet the minimum criteria for the role, you will be guaranteed an interview under our commitment to the Care Leaver Covenant
• If you have a disability, please tell us what reasonable adjustments would support your participation in the recruitment process
• We are open to job-sharing arrangements for all roles, please indicate this in the application form if you are applying as part of a job share

Looking for more information?
For an informal conversation about the role, please contact Corrie Biddle UK Director of Practice and Innovation.

You can also find more information about us on our website.

Ready to apply?
To apply please email your completed application form to us. CVs will not be accepted.

Closing date: Monday 24th February  11.59pm
Shortlisting date: Tuesday 25th February
Interview date: Tuesday 4th March 
Interview location: London (Southwark) or remotely – to be confirmed.

We look forward to hearing from you!

The Fostering Network Registered office 87 Blackfriars Road, London SE1 8HA 
Registered charity in England and Wales 280852 and in Scotland SC039338 Registered in England and Wales as a limited company no. 1507277 
VAT Registration 231 6335 90