Personal Assistant Jobs in Bristol

About The Role
Are you an Assurance and Counter Fraud professional?
 
Do you have experience in Fraud management? Are you experienced in providing strategic internal audit advice and contribution towards producing a risk based internal audit plan?
 
We have a brilliant new opportunity for an experienced and seasoned Assurance & Counter Fraud Manager join our new and growing team! You will be joining the Society at an exciting time – helping to strengthen the organisational capability in relation to risk management, assurance, and control, to match the growth and impact ambitions of the Society. This is a newly created role, with the ability to help shape and develop future initiatives and activities.
 
Working closely alongside audit, risk, and compliance colleagues, this role will provide assurance over our people, processes, data and technology, enhancing our effectiveness as an organisation.
 
Reporting to our Head of Internal Audit and Risk, you will work collaboratively, using your experience in assurance and counter fraud, to oversee the reporting of any fraudulent reported activity; determining the appropriate course of activity and liaising with necessary parties as required to provide an effective counter fraud response.
 
You'll be a confident and a trusted expert in this role as you will deputise for the Head of Internal Audit when required, providing independent assurance to the Board and Executive Leadership Team on the effectiveness of internal controls, risk management, and governance across the organisation. 
 
This is a homeworking role, but you may be required to travel to attend meetings, events and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices (London or Birmingham) if/when required. 
 
Application Process:
This is a fantastic new opportunity for the right person to make a huge different to the team and Alzheimer's Society, so we want to know why you would be the best person for this role!
Please ensure you apply with a supporting statement on why you believe you would be the most suitable individual and how your skills/experience are best for this position.
 
About you
We are looking for an experienced audit and counter fraud professional who can immediately add value and help shape future assurance activities within the Society.  
We want someone who is passionate about making a difference, who enjoys building positive stakeholder relationships, and is committed to continuously improving what we do.   
 
You’ll be developed to work in a dynamic and ambitious environment as part of a newly reshaped team. Responding to challenges and change, there will be ample opportunities for your personal development, growth, and ability to get involved in a wide range of audit, compliance, and counter fraud opportunities. 

We are looking for someone to bring their creativity, motivation and skills to add to the existing team. The Assurance & Counter Fraud Manager will bring leadership experience to help foster a high-performance culture - inspiring others, and championing equality, diversity, inclusion and belonging.

Key skills:

- Strong technical knowledge of internal audit and counter fraud techniques
- Ability to provide strategic advice, insight, and constructive challenge
- Ability to build positive, lasting stakeholder relationships and forums 
- Effective leadership and management skills, to develop, grow, and enhance the team 
- Ability to align assurance activity with organisational strategies, priorities, and mission. 

What can we offer:
In additional to this brilliant new opportunity, we will also offer you a vast range of employee benefits. All the details of our benefits will be found within the job description. Some of the fantastic benefits we offer are:

- Financial Security - Group Personal Pension Play with Scottish Widows (up to 8% employer contribution), Life Assurance and more!
- Work life balance - 27 days of annual leave plus bank holidays (pro rata), career breaks, flexible working patterns.
- Personal Development - Internal opportunities with permanent or secondment opportunities, apprenticeships, women in leadership development programmes, study leave and more!
- Health and wellbeing - BUPA Healthcare plan, 24/7 employee assistant programme including online and face to face counselling, lived-experience networks and more!

Our approach is to raise funds in the UK to support locally led implementing partners who deliver a wide range of projects including those that focus on maternal health, education, disability, women and girls, neglected tropical disease, supporting the vulnerable, and post-crisis recovery.

This is an exciting opportunity to be our next Chief Executive Officer and work with our small passionate team to provide strategic management and oversight and ensure that fundraising and grant making is cost effective, sustainable and appropriate. 

We are seeking a CEO who relishes a wide remit, is skilled in fundraising, enjoys supporting and developing an effective team and who is willing to ‘get stuck in’ and make things happen.

Key responsibilities include:

· Delivering strategic and fundraising plans aligned to the charity’s vision and values

· Responsible for all financial, legal and corporate functions

· Ensuring robust financial management and the overall financial health of the charity

· Delivering strong leadership to inspire, empower, motivate and maintain productivity

· Leading on all partner relationships in Ethiopia and in the UK

· ‘Dotted line’ interim management of our sister charity Ethiopiaid Ireland

The post holder will be expected to travel to Ethiopia. 

Download the full job description and candidate pack for more information and how to apply.

Recruitment Timetable 

· Application deadline:  Midnight on Sunday 2 March 2025

· 1st stage interviews: Monday 24 or Tuesday 25 March held online

· 2nd stage interviews:  Tuesday 1 April in our Bath office

Executive Assistant

We are looking for an Executive Assistant to provide professional executive and administrative support to the Chief Executive, the Chair of Trustees and the Executive Directors of the charity by providing them with a range of executive and functional services.

This is a full-time role offering remote working. 

Position: SIT48 Executive Assistant

Location: Home-based, U.K nationwide. However, occasional travel may be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week

Salary: £31,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 10 February 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: 20 February 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

As one of two centralised Executive Assistants, you will work as part of a team providing professional executive and administrative support to the Chief Executive, the Chair of Trustees and the Executive Directors, enabling them to meet their objectives efficiently and in a timely manner by providing them with a range of executive and functional services. The role will also support the broader Board of trustees, sub committees and individual trustees enabling them to fulfil their governance requirements 

Discretion and confidentiality are required given the sensitivity and important nature of the work supporting The Chair, trustees, CEO and Executive Directors. 

About You

You will have experience as an Executive Assistant or equivalent experience in an administrative or secretarial role. 

You will have experience of:

• Planning and management of projects to deliver against a set of requirements 

• Developing and or maintaining effective administrative systems 

• Minute taking at board level 

• Charity governance 

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further 

information on the role. 

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Executive Assistant, PA, Personal Assistant, Executive Assistant to the CEO, Admin, Administrator, Administration, Admin Officer, Senior Administrator, Admin Support, Administration Manager, Clerk, Secretary, Clerical, Governance, Governance Officer, Governance Administrator. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Snr Data & Impact Analyst

About Us:

Helpforce’s Insight & Impact (I&I) Service helps organisations working within health and care - our partners range from NHS hospital trusts to local charities and community groups - to evaluate the impact that their volunteers & voluntary service make and gather insights which help identify opportunities for continuous improvement within volunteering teams.

Are you passionate about inspiring others about the importance of evidence and data? Are you adept at communicating data and evaluation in an accessible and engaging way?
We are seeking a talented Senior Data & Impact Analyst to join the I&I team, covering maternity leave for 14 months. The I&I service plays a crucial role as Helpforce looks to maximise the potential of volunteering across the health and care sector. You will be working remotely with monthly visits to the London office and there may also be occasional travel to visit clients.

You will be responsible for working with our network of health and care partners to design and deliver evaluation projects. You will manage, and continuously develop and improve, our tools for data collection and analysis; plus undertake analysis of NHS organisational data, to produce impactful reports across multiple projects in parallel.

The successful candidate will have excellent data and research analytical skills, with the ability to manage several stakeholders and projects in tandem. They will ensure we provide efficient and effective services to our health and care clients, while also supporting us to achieve our goal of building evidence of the impact volunteering/voluntary action can have on health and care outcomes, at greater scale.

Duties and Responsibilities:

• Data analysis
• Extract data from a range of primary and secondary sources (including national NHS data, individual Trust data, census data, IMD data) and apply a variety of analytical techniques to interrogate and manipulate data.
• Critically analyse quantitative and qualitative data; identifying and investigating data problems.
• Contribute to the development, design and maintenance of data visualisation reporting tools.
• Delivery of I&I Service projects
• Support service users (our health & care partners) with using the I&I Service: online tools (e.g. surveys) and processes for quantitative and qualitative data and insights collection.
• Provide guidance and expertise on evaluation approaches, data collection methods and best practice.
• Work collaboratively with the I&I team to convert partner data into robust evidence findings.
• Produce evaluation reports for our partners, donors, funders, and for colleagues in the Helpforce team working on large-scale change programmes that we also evaluate.
• Continuous improvement of the I&I service
• Continually review methods of data collection and analysis.
• Assist with the development of new processes and digital tools.
• Actively identify, communicate and implement opportunities for service development.
• Contribute to the I&I service strategy for 2025.
• Stakeholder engagement and support
• Build effective working relationships with internal and external stakeholders.
• Support the management of relationships between key parties required to deliver the I&I service.
• Provide support to the Helpforce team in analysing the volunteer roles and projects we help our partners deliver.

Essential experience

• Experience of working with a variety of data sets, including survey results, qualitative information and large, complex data sets.
• Advanced data analysis experience.
• Use of appropriate applications and tools, such as Power BI and Excel to provide robust reporting and data visualisation.
• Set up, management & successful delivery of multiple projects in parallel.
• Advanced quantitative and qualitative data analysis skills.
• Understanding of evaluation and impact methodologies.
• Understanding of survey design and techniques.
• Ability to communicate about data and evaluation in an accessible and engaging way, both spoken and written/visualised; inspires others on the importance of evidence/data.
• Ability to prioritise and work across multiple projects & with a range of stakeholders in parallel
• Strong digital capability.
• Excellent written and verbal communication skills, with an eye for detail.
• Ability to deliver results within an agreed time frame.

Desirable skills

• Related Degree or Health Information qualification.
• Understanding of interview or focus group design, delivery & analysis.
• Experience working with NHS data infrastructure, systems & data sets.
• Knowledge of NHS / health and care / volunteering settings.
• Worked with Salesforce (Lightning); Google Workspace and/or MS 365 workspace; Nvivo qualitative analysis software.

Equality and Diversity

Helpforce encourages applications from all backgrounds, communities and industries. We're committed to having a team that has diverse skills, experiences and abilities. We actively encourage BAME and disabled applicants and value the positive impact that difference has on our organisation. We are committed to equality and diversity within our workforce and all opportunities provided by Helpforce.

Location: Remote
Contract: 14 month Fixed Term Contract
Salary: £37,000 to £40,000 PA

Closing date for applications is 28th February 2025; 1st stage interviews will take place online between 10th -18th March, with final interviews in London/online (to be confirmed) week commencing 24th March. Please use the application link to send us your CV and a covering letter to support your application.

You may also have experience in the following: Research analysis, Impact Management, Impact analysis, Data Analyst, Data Management, Data Analysis, Knowledge Management, Business Management Systems, Reporting, SQL, Statistics, Statistical Analysis, Computer Science, Information Management, Data Models, Database Design, Data Mining, etc.

REF-219 665

This new post is an opportunity to join a dynamic, succesful charity providing a weekly counselling service and psychodynamic training in Frome and beyond.

You will be a qualified and accredited counsellor and be able to work within a psychodynamic framework to support trainees and qualified counsellors to deliver the clinical service.

Deadline for applications 5pm Thursday 6th February. Interviews week commencing 10th February.

Assistant Director of People & Culture

We’re seeking an enthusiastic strategic thinker with exceptional leadership skills and the ability to manage and develop diverse teams. You will be confident in imagining the impossible and then actively working to make it happen.

This is an excellent opportunity for someone with a proven track record in People and change management, who isn’t afraid of new ideas. It’s also a chance for someone with strong people skills to collaborate to drive people-focused initiatives and create programs that enhance employee engagement, satisfaction, and organisational effectiveness, helping the organisation carry out its purpose – to enable voluntary organisation in Wales to make a bigger difference together.

Welsh Language Category: Essential – competency level intermediate.

Hours: Full time, 35 hours per week, flexibly

Salary: £52,866 rising to £59,501 per annum. The starting salary will be £52,866 with progress through the salary range linked to successful completion of probation period and our performance review process.  The post will attract a contribution of 9% of annual salary to the approved pension scheme.

Location: Flexible - there are office hubs in Aberystwyth, Cardiff and Rhyl that staff can utilise.

About the role

The Assistant Director of People and Culture is responsible for shaping the overall people strategy and helping to develop the organisational culture to align with the overall mission, vision, and values. This role is critical to ensuring that the organisation attracts, retains, develops, and engages talent while fostering a positive and inclusive workplace culture.

Being a bilingual organisation is an important part of who the organisation and aspires to be. They want to create a culture where the Welsh language is treated equally and is embedded in the ways of working across the organisation. This role has a strategic role to play in increasing the use of the Welsh language in line with Cymraeg 2050 and building relationships with key stakeholders e.g. Welsh Language Commissioner, Welsh Government and members.

Why work here:

Benefits include 25 days paid holiday plus 8 bank holidays and 5 additional discretionary days, Personal Pension Scheme, Employee Assistance Programme, enhanced Sick Pay Scheme, agile working and healthcare cash plan.  

You will be working for an organisation that embraces diversity, with excellent work life balance policies, where flexible working is promoted, and the culture is to nurture staff through effective leadership and excellent team working. They are proud to be a Disability Confident employer.

The organisation invests in its employees and their development. As well as being a Living Wage Employer, committed to paying staff the real living wage, they have been awarded Investors in People accreditation.

Closing date: 25 February 2025 – 10am

Interview date: TBC

Applications submitted in the medium of Welsh are welcomed and will not be treated less favourably than an application submitted in English. #INDNFP

Croesawir ceisiadau Cymraeg ac ni fyddant yn cael eu trin yn llai ffafriol na cheisiadau Saesneg.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.

Head of Growth, Development and Outreach (Maternity Cover)

Location: Home based, with regular travel across the UK for work.

Contract: Full time, 35hrs per week, 12 months maternity cover

Salary: £47,000

Closing Date: 14th February 2025

Interview: A selection day will be held 6th March 2025 at our National Support Centre in London (travel expenses to the selection day will be paid subject to prior approval)

Are you a first-class leader, manager coach and mentor with experience of leading growth in a volunteer involving community organisation?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Head of Growth, Development & Outreach to cover 12 months maternity leave.

About the role

Reporting to the Director of Young People, Volunteer & Business Support the postholder will provide our disbursed team of Growth & Development Workers with clear management, guidance, support and advice on growth, development, volunteer recruitment and retention. The role will coordinate and drive forward our work in these area, helping the Sea Cadets to make a difference to the lives of even more young people across the UK.

The postholder will have excellent management, interpersonal and communication skills with the ability to manage a diverse workload and operate in a collaborative way with others. They will have an understanding of issues facing volunteering, recruitment, retention and growth in voluntary organisations and the effective management and support of remote workers is essential.

Responsibilities

The following is a list of the principal tasks of the Head of Growth, Development & Outreach and is not intended to be an exhaustive list:

• Provide line management for the Project Coordinators, Growth & Development Team Leaders and through them the Growth & Development Workers.
• Providing both management support and technical advice on growth, development and volunteer recruitment, retention and support functions.
• Contribute to the strategic development and sustainable growth of The Sea Cadets nationally.
• Lead and manage the effective implementation of new and ongoing projects that support outreach, growth, development, volunteer and/or cadet recruitment and retention, including but not limited to externally funded projects, liaising with and reporting to funders as required
• Support and advise employees, volunteers and others on the growth and development of the Sea Cadets.

Requirements

• Experience of managing and supporting a disbursed staff team
• Experience of successful growth & development in a community organisation context
• Experience of working with volunteers and a good understanding of how to ensure they are effectively recruited, managed and supported
• Experience of working and/or volunteering in a voluntary youth organisation
• Experience of delivering externally funded projects through the effective support and management of both staff and volunteers
• Experience of liaising with and reporting to external funders

For further information, please download the Recruitment Pack attached.

Benefits

• Flexible Working hours
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays, increasing after 2 years
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

If you are interested in this Head of Growth, Development and Outreach vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

The Centre for Deaf and Hard of Hearing People (CfD) is a registered small-sized charity that delivers a wide range of services including community development and assistive equipment services to people in Bristol who are Deaf, hard of hearing or deafened. As our mission statement says, we are working toward creating a Bristol “where everyone can participate in all aspects of life in the city, whatever their level of hearing”.

CfD challenges the prejudice and barriers that Deaf and hard of hearing people face in their daily lives. We are developing exciting new plans for activities that will contribute to our aims and promote equality for all deaf people. 

CfD is seeking a Manager to run our Equipment Service, contribute to projects and support our CEO as we move forward with our new plans. The post-holder will be based at the Vassall Centre, Gill Ave, Fishponds, Bristol, BS16 2QQ.

This is an exciting opportunity to help CfD grow. You will manage our Equipment Service for Deaf and hard of hearing people, with a focus on developing the scope and reach of the service. You will also contribute to a portfolio of projects and support the CEO by managing staff and leading on areas of work such as HR and Health and Safety. We welcome applications from people who have experience of working with or supporting deaf people and those with management, administrative and marketing experience who would like to use these skills in a new area.

Summary of duties:

Equipment Service

The Manager will oversee the running of the Equipment Service, managing the two Equipment Officers and the two CfD Administrators, as well as being responsible for the Resource Room. You will also be responsible for the marketing of the Equipment Service, developing the existing marketing strategy and implementing your new approach. This part of your role will take 20 hours a week.

The Manager will also be responsible for developing the Equipment Service so that we reach more people, make more use of Bluetooth technology and offer more support to existing clients. This part of your role will take 7 hours a week.

The role may develop to include spending some time as an Equipment Officer, visiting clients, making assessments and providing equipment to clients. Training will be provided for this part of the role.

These parts of the role are core. All candidates will be asked to carry out these duties.

Additional hours are also available to:

1. Work an additional 3 hours a week developing the Equipment Service

2. Work with other CfD staff to develop and run projects and support the CfD CEO. This work will be up to an additional day a week (7.5 hours a week)

Current projects include:

· Developing new ways of supporting Deaf and hard of hearing people, with an emphasis on setting up “Living with Hearing Loss“ workshops and peer support groups for hard of hearing people.

· South Gloucestershire project – bringing Deaf and hard of hearing people together through monthly sessions with a focus on wellbeing.

· Community Development projects – these seek to build resilience, bring people together, and to make connections to their communities.

Support Role

You will support our CEO, Justin Smith, by dealing with queries from staff, deputising at some meetings and leading on HR matters, Health and Safety and GDPR.

This will be an exciting and challenging role. You will be busy, but you will be able to make a real contribution to CfD and to the lives of Deaf and hard of hearing people in Bristol and the surrounding counties.

Does this sound like you?

The main responsibilities are to:

Equipment Service

1. Manage, maintain, and improve the Equipment Service.

2. Line-manage the two Equipment Officers and the two CfD Administrators.

3. Develop and implement the current marketing strategy for the Equipment Service, including use of social media, the CfD website, outreach work and presentations.

4. Produce equipment service reports for the CfD Trustees and Bristol City Council in a timely manner and to a professional standard.

5. Work with the CfD Communications and Engagement Officer to develop the Equipment Service Newsletter so it becomes a CfD newsletter of interest to deaf people throughout Bristol and the surrounding counties.

6. Improve the Equipment Service website so that it becomes a resource for clients and professionals.

Projects

Tasks will include some of the following:

1. Manage contracts and support staff to manage their budgets across a number of projects.

2. Lead on using our database to produce high quality statistics on our work.

3. Support staff to ensure that CfD produces reports for funders to meet the required deadlines.

4. Contribute to a number of projects, including developing new ways of supporting hard of hearing people to adjust to hearing loss and to find effective strategies for meeting the challenges that hard of hearing people face in Bristol.

CEO Support

Tasks will include some of the following:

1. Lead on HR, Health and Safety, Risk Management, GDPR compliance and good practice.

2. Deputise for the CEO at selected meetings and events, and to develop and maintain relationships with key external partners and agencies.

3. Work with the CEO to cost and implement new initiatives and service delivery opportunities.

General

1. Attend conferences, training and other staff development opportunities. 

2. Develop an agreed personal training plan and carry this out using internal and external training as required.

3. Adhere to and promote CfD’s policies and standards, especially the Equal Opportunities, Data Protection, Safeguarding, Health and Safety and Communication policies.

4. Act as an ambassador for CfD; promoting a positive and professional image and attitude at all times.

5. Support the CEO and other CfD staff in achieving the aims of CfD and carry out such other relevant duties as may be agreed.

6. Support CfD to find funding for new projects involving Deaf and Hard of Hearing people.

7. Coordinate and manage own Access to Work support (if needed).

Terms and conditions:

1. This is a part/full-time position of 27- 37.5 hours a week.  CfD’s core hours are 10am – 4pm. Occasional evening and weekend work may be required. Applications are welcome from candidates who wish to work for any number of hours between 27 and 37.5 (full-time). Part-time hours may be split across 4 or 5 days.

2. This is a permanent post, subject to availability of funding. Equipment Service funding from Bristol City Council is renewed every 3 years subject to CfD winning a competitive tender.  The current service contract will run to the end of March 2026.

3. Salary £27,500 - £31,000 a year pro rata.

Note:

The final interpretation of this job description rests with the CEO in consultation with the Board of Trustees and the jobholder. The job description will be reviewed in the course of supervision meetings and any amendments will be negotiated with the jobholder. The jobholder is also expected to share in other CfD activities as time permits and by agreement with the CEO.

 Essential skills, abilities and knowledge:

· Educated to A-Level standard, including Maths and English GCSEs.

· Knowledge and understanding of the voluntary sector and sympathy with the objectives of CfD.

· Able to deal with telephone calls and queries (through interpreter if required) in a pleasant manner.

· Some knowledge of specialist equipment for Deaf and hard of hearing people.

· Experience of producing reports.

· Experience of collating and inputting data onto databases and extracting information for monitoring (CfD uses a CRM system called “Charitylog”. Training will be provided for this system).

· Experience of delivering projects or services in a timely manner and to budget.

· Able to use Microsoft office to a high level, including Word and Excel.

· Ability to monitor budgets and use Excel to check and prepare budgets.

· Ability to write clear and concise documents suitable for a range of audiences, including professionals and service-users.

· Understanding of the importance of evaluating a service.

· Ability to deliver presentations to small and medium-sized audiences in an engaging manner.

· Ability to form positive working relationships with other professionals.

Desirable skills, abilities and knowledge:

· A marketing qualification or experience of marketing a service.

· Experience of working with Deaf and/or hard of hearing people.

· Ability to communicate in British Sign Language (training can be provided).

· Experience of working closely with service users and explaining complex issues clearly.

· Understanding of the social model of disability.

· Experience of using social media and writing content for websites.

· Experience of managing staff.

Things we expect all staff to support us with:

· Actively seek out opportunities for development and income generation.

· Read, understand and follow CfD’s policies and procedures.

· Stay up to date with key developments in your specialist area.

· Be willing to occasionally work evenings and weekends.

· Participate in team-meetings and development days.

· Be willing to travel across Bristol and occasionally further afield.

· Represent CfD at local, regional and national meetings and events.

In return, you will receive:

• Competitive pay and holiday allowance

o  25 days a year plus Bank Holidays pro rata per year

• Employee pension contributions

• A flexible working policy

o Our core hours are 10:00 until 16:00 Monday to Friday

• The opportunity to be part of a committed, skilled and supportive team

• Support to develop your skills further

Equipment Service – Further Information:

The aim of the Equipment Service is to make sure that clients get the equipment they need and are confident in using it.  We support clients to be independent by helping to remove some of the barriers they face because of their hearing loss.

The Deaf Equipment Service is contracted to CfD by Bristol City Council. CfD has run the Equipment Service for Deaf and hard of hearing people for over 10 years. Our Equipment Officers make pre-arranged visits to the homes of Deaf, deafblind and hard of hearing people within the city of Bristol. We carry out assessments to find out what clients need and then supply the equipment (usually free of charge), provide training so clients know how to use it and support clients if they need repairs or replacement equipment. Every year we work with around 400 clients. The equipment we supply includes TV listening devices, flashing doorbells, amplified telephones and personal listeners. We are developing an outreach programme to try and reach as many deaf people in Bristol as we can.

As the Manager of the Equipment Service, your main tasks will be:

1. Manage, maintain, and improve the Equipment Service to make sure all KPIs are met.

2. Manage the Equipment Service budget and make sure all activities are delivered within budget.

3. Manage the two part-time Equipment Officers and the two CfD Administrators, including conducting supervisions, and chairing team meetings.

4. Develop and implement the marketing strategy for the Equipment Service so that the service expands to meet our new targets.

5. Support the administrators to monitor the Equipment Service email inbox, responding promptly to all customer related queries. 

6. Keep records using CfD’s Charitylog database, electronic files and some paper records.

7. Produce regular reports and statistics on work done.

8. Develop the Equipment Service by:

a. Exploring how workshops on hearing loss can be used to support hard of hearing people.

b. Developing peer-support as a way of promoting the wellbeing of hard of hearing people.

9. Review and improve the administrative systems e.g. electronic and paper filing systems, data collection, record management.  

10. Greet visitors to the resource centre and provide demonstrations of a selection of assistive technology.

11. Work with the Equipment Service Team to provide content for the organisation’s website and social media presence relevant to the Equipment Service, including the sharing of stories and information.

12. Lead on reviewing and improving the Equipment Service website.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based capable Fundraising Administration & Operations Officer to provide critical support to the Partnerships & Philanthropy and Programme Funding teams.

· Enable smooth operation of systems and processes

· Implement standard operating procedures

· Support high-value fundraising and programme teams to work efficiently and effectively.

· Coordinate diaries, travel, meetings (internal and external)

· Accurate and efficient data collection and reporting

· Oversee Salesforce CRM and manage programme pipelines

· Liaise with colleagues across SOS Children’s Villages UK, the global Federation and external partners

If you are a proactive, detail-oriented professional with experience in operations, systems or administrative roles – and a passion for support teams working to improve children’s lives – we want to hear from you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Tuesday 11 February 2025 at 23:59 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Designability is a national charity that supports disabled people to live with greater independence. Our expertise is in person-centred design, creating products and services with and for disabled people to enable greater freedom and choice, every day.

Our work focuses on understanding the needs, challenges and aspirations of disabled people by placing them at the heart of everything we do. Through person-centred design, these invaluable insights, combined with creativity and specialist skills, help to inform design decisions at every stage of a project. This results in innovative, engaging and practical designs of accessible products and services to transform the everyday lives of disabled people.

Over the last 50+ years, we have worked on a range of pioneering projects from the multi-award-winning Accessible Pushchair design and national guidance on Accessible Electric Vehicle Charging to our flagship Wizzybug powered wheelchairs for very young children. We collaborate with organisations, businesses and partnerships to help create positive change in the world of accessible design. To date, we've transformed over 300,000 lives in the UK.

Here at Designability, we will be working on many exciting developments over the next few years. Our plans including growing the team, moving the workshop to a new Bath location, starting multiple new projects, and embarking on our largest-ever piece of research with disabled people to shape our future priorities.

We’re at the beginning of a journey to develop and diversify our income streams at Designability. This includes the implementation of a new major donor programme, a new corporate partnership strategy and developing our consultancy income.

We’re looking for someone who:

· Has a successful track record of securing new income within a five-figure range and above.

· Is a confident relationship builder and communicator at all levels.

· Has proven experience in client and partnership management to maintain strong relationships.

· An expert networker, able to spot opportunities to upsell and cross well to maximise opportunity for the client and Designability.

· Understand donor and client motivations and able to create bespoke propositions to match these.

This is a fantastic opportunity to join our dynamic team at an exciting time of growth across our charity, and to make a meaningful difference through our work supporting disabled people to live with greater independence.

Benefits that come with working for Designability
Looking after its employees is important to Designability – supporting everyone to be happy and healthy means that we live our values of being creative, practical and inclusive and in turn meet our mission to enable disabled people to live with greater independence. We offer a range of employee benefits, including flexible working, a generous annual leave allowance and substantial employer contribution pension scheme.

Designability is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.  All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We are proud to be a Real Living Wage employer and accredited as a Disability Confident Employer, committed to making reasonable adjustments.

To apply: Please submit your CV and a covering letter, detailing how your skills and experience meet the criteria contained in the Job Description. We are happy to provide information about this role in alternative formats where possible and receive applications in alternative formats.

All applicants must be willing to undergo safeguarding checks, including checks with the Disclosure and Barring Service and employment references. 

Closing Date for applications: Applications are being taken on a rolling recruitment basis

Interview date: Successful applicants will be offered a mutually convenient interview date. Interviews will usually be held at our Bath offices.

Start date: Early April 2025