Performance Manager (Programme Delivery) Jobs in London
Circa £51,000 (pro rata) per annum
Fixed term – until April 2026
28 hours per week
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Project Manager for UNICEF UK’s new HRIS project.
The Senior Project Manager will lead UNICEF UK’s new HR system(s) project and be responsible for working with and leading the HRIS Project Team (including all external stakeholders), to successfully design, develop and deploy a new HR system(s) that supports UNICEF UK’s prioritised requirements and needs.
The Senior Project Manager will bring a wealth of diverse project and change management experience to the team. You will have experience in successfully bringing in new cross organisational systems and will bring expertise in this area. You will also be familiar with working with complex data and will bring expertise in this area.
You can expect to work in a collaborative and supportive manner with colleagues across all areas of the business, maintaining a high standard of delivery.
Act now and visit the website via the apply button to apply online.
Closing date: 5pm, Thursday 14 November 2024.
Interview date: Wednesday 27 November 2024 via video conferencing (MS Teams).
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
Educational Partnerships Regional Manager (London and South East)
Salary: £37,750 per annum
YE Pay Grade: 6
Permanent
Full time: 37.5 hours/5 days per week
Home based with significant travel within the region
Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new Educational Partnerships Regional Manager for London and the South East.
Young Enterprise is a national charity that works directly with young people, teachers, volunteers, and influencers to help young people succeed in the changing world of work. We are all about realising potential and building people’s futures – and committed to do the same for the people who join our dedicated team. We are passionate about equality, creating an environment in which each individual can thrive, contribute, and grow as a professional.
As an Educational Partnerships Regional Manager you will be a key contributor to the regional strategy working very much in a one team environment whilst giving you the space to grow and develop your skills. Your role as Educational Partnerships Regional Manager will see you work directly with young people and teachers in schools that take part in Young Enterprise programmes such as company programme, day programmes and digital programmes. You will also oversee regional relationships, at local authority level or equivalent.
The Educational Partnerships Regional Manager role involves being flexible to the needs of the region and your team and to provide regional leadership. Some of the duties include, which is not an exhaustive list.
• Deliver and or support the delivery of Young Enterprise programmes and services in schools, colleges, universities, and youth centres.
• Work as part of the regional team to proactively identify and generate sources of local income to support YE programmes.
• Manage and monitor KPIs and local contracts associated with the above tasks through the regional operations plan set out by the Regional Manager.
• Work with the local YE Volunteer Team (LVT), providing support, direction and opportunities to engage with local activity, which may include fundraising, volunteering on programmes and / or promoting our programmes to new school.
• Work closely with Programmes & Services team to support the development and delivery of our full suite of programmes, while also developing your own knowledge and understanding of our full suite of programmes and services to promote to schools.
We are looking for:
• A motivated self-starter
• Confident leader who can quickly support develop an existing team
• Good organisational, prioritising, and problem-solving skills, with the resilience to work effectively under pressure
• An understanding or experience of managing varying relationships, including volunteers
• A great promoter and inspirer in helping young people achieve their potential
• Computer literacy with understanding of word, excel, PowerPoint and Microsoft Teams
You'll be working alongside an experienced and passionate regional team, with a 'can-do' ethos of supporting each other and sharing knowledge across programmes and geographies.
This is a home-based role, however, will require significant travel throughout and covering London and South East.
DBS required: YES
To apply, please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity by no later than midday on 15th November 2024. Please note applications without a cover letter will not be considered.
Interviews will take place via MS Teams, on 18th and 19th November 2024.
Although we endeavour to respond to all applications, if you have not heard from us by two weeks from the closing date you should consider your application unsuccessful.
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
As the Philanthropy Manager, you will oversee the development of existing high-net-worth (HNW) donors and cultivate new high-net-worth prospects. You will work closely with key Third Party supporters to establish our presence nationally. A key part of your role will be to strategise to identify new high-net-worth donors and create long-term relationships, ensuring that Muslim Aid becomes their charity of choice. You will also collaborate closely with fundraising and supporter services to organise tactical, innovative, bespoke, and strategic events that meet the needs of high-net-worth donors and maximise major gifts like no other.
About the Role:
- Develop a three-year high-net donor strategy with stakeholders that drives long-term sustainable revenue and year on year growth.
- Develop short-, medium- and long-term strategies to maintain engagement, retention and increase revenue with existing and prospective donors that supports our organisational strategy.
- Design and evaluate business plans to maximise return on investment and drive continuous improvements.
- Develop a full Philanthropy & Legacy system to review fundraising forecasts, review progress and implement quarterly tactical activation plans to recover potential losses.
- Develop and manage annual philanthropy budgets and KPI’s in line with 5-year strategy.
- Be a Brand ambassador ensuring that all external engagements align with the organisation’s values and messaging.
About You:
To be successful in this role, you will need:
- Significant experience in fundraising, corporate relationship and/or high-net donor development.
- Proven track record in implementing corporate / business / high-net donor strategy and achieving challenging targets.
- Knowledge of a wide range of fundraising mechanisms including CRM, sponsorship, brand association and employee fundraising.
- Building and managing stakeholder networks.
- Ability to work within a team structure as well as independently, be creative, take initiative, be attentive to detail and possess excellent interpersonal communication skills.
Why you should apply:
Join Muslim Aid as a Philanthropy Manager and drive impactful partnerships with high-net-worth donors. You will develop relationships with existing and new donors, working with key supporters to build our national presence. Your role includes strategizing to make Muslim Aid the charity of choice for HNW individuals and collaborating on unique events that maximise major gifts. Apply now to make a transformative difference!
Benefits you will enjoy working for us:
- 25 days annual leave + 4 additional privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Workplace Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
About the role:
Working under the direction of the Service Manager you will be primarily responsible for designing, implementing and co-ordinating recovery-focused activities. You will work with SHP colleagues, partnership agencies and those using the services to ensure the programme meets the latter’s needs. You will be responsible for delivering elements of the programme, in addition to supporting staff members, volunteers, students, clients and peers to facilitate groups and activities.
About you:
- Experience of developing, facilitating and coordinating groups and activities (including supporting others to do so too), with a demonstrable understanding of group dynamics.
- Experience of developing and maintaining positive partnership relationships with a range of internal and external services.
- Demonstrable understanding of engaging and motivating people who experience multiple disadvantages, with an awareness of the issues that may make this process challenging.
- Demonstrable experience of working with either homeless service users or clients with complex needs such as Mental Health, Substance Use, Ex Offending, and Physical Health needs.
- A strong understanding of the issues that typically disrupt progress in journeys towards independence, such as mental health, substance misuse, self-harm, domestic violence, anger management, learning impairment and frailty due to illness.
- Excellent time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
- Excellent team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 3rd November at midnight
Interview date: Monday 11th November or Tuesday 12th November via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
**Interviews will take place on a rolling basis, so please apply ASAP. For suitable applicants, a detailed brief will be shared and support provided with formal application.**
Prostate Cancer UK (PCUK) is the largest men’s health charity in the UK. They have a simple ambition – to stop prostate cancer damaging lives. The charity invest millions in research to revolutionise testing, treatment and care. And they work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
PCUK's sector leading Events and Community fundraising team raises c.£12m through a programme of Community, Sporting Events and Virtual Products. Along with recruiting teams in events such as the TCS London Marathon, Great North Run and the London Landmarks Half Marathon, they also deliver two-charity owned cycling events, the Grand Depart Classic and the Big Blue Bike Ride. Since 2020, the team have experienced income growth of 35%, and their activity has been recognised across the sector, featuring in the Massive Top 25 for five consecutive years.
The role of Sporting Events Manager offers an exciting oportunity to lead on the strategy and delivery of the charity’s flagship walking event, March for Men, which raises c.£450k. A key focus will be with a key focus on co-creating and delivering a robust marketing plan.
As Sporting Events Manager, you will:
- Support the Assistant Head of Events & Community Fundraising to generate income through their Sporting Events programme of walking, running and cycling activities. The income for the events team is c.£3.3m, with expenditure of c.£1.1m.
- Lead on strategy and delivery of PCUK’s flagship walking event, March for Men, which raises c.£450k. You will project manage the event, co-creating and managing the recruitment marketing plan, delivering the supporter journey to drive participant value and working with an external delivery partners
- Work closely with the Black Healthy Equity Team to increase representation across PCUK’s activity portfolio, with a focus on March for Men to ensure it’s a diverse and inclusive event
- Drive and report on operational plans and budgets to generate medium and long-term sustainable income, taking responsibility for team outcomes including financial and key result reporting
- Line manage and support a Sporting Events Coordinator and Sporting Events Executive
Ideal skills and experience:
- Ability to project manage and deliver large scale fundraising events, including leading complicated programmes with multiple partners
- Excellent organisational skills to support complex activity streams – using own initiative when required and able to manage multiple and competing priorities and deliver in a fast-paced environment
- Experience of engaging with a range of stakeholders and managing relationships right up to the most senior levels
- Experienced people manager, able to motivate and manage a team to deliver excellent results
Employee benefits
Benefits include:
- Flexible working, which includes hybrid working with core working hours of 10am to 4pm Monday to Friday, unless otherwise agreed
- 28 days annual leave plus bank holidays, increasing to 30 days after three full years service
- After one years’ service you have the option to buy and sell up to an additional week’s annual leave (subject to minimum/maximum leave)
- Enhanced maternity, paternity & adoption pay
- Enhanced sick pay
- Healthcare Cash Plan (Medicash)
- 50% discount on multi-gym membership. Our closest gym – Cottons London Bridge (next to our London Bridge office) – is a Tier 1 facility
- Life assurance (3 x annual salary)
- Free income protection scheme
Prostate Cancer UK believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything they do.
PCUK are committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men’s risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. Therefore, PCUK are particularly interested in applications from those from marginalised and vulnerable communities. This will help PCUK to create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.
Expert recruitment for fundraisers and charities.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our prior Program Manager has moved up to the role of Chief Programs Officer on our executive team. As such, we are looking for a deeply impact-motivated Program Manager to run our flagship Charity Entrepreneurship Incubation Program. In this role, you will train, advise, and pair exceptional potential founders through a twice-annual, two-month training program. This culminates in supporting the founders through a seed fundraising round and the launch of new charities delivering exceptionally cost-effective programs at scale across global development.
Our program has incubated more than 40 new charities over the past five years, with many receiving recognition from charity evaluators such as GiveWell and Animal Charity Evaluators as field-leading organisations.
IMPORTANT: This is a summarised version of the job advert for CharityJob's purposes. Clicking 'Apply' will take you to the complete and detailed version on our website, where you'll also be able to apply.
ABOUT THE ROLE
The Charity Entrepreneurship Incubation Program is a twice-a-year intensive training program enabling cohorts of 8-16 exceptionally talented international entrepreneurs and nonprofit professionals to launch outstandingly cost-effective, evidence-based new nonprofits in the space of two months.
The program chiefly consists of a twice-annual sequence.
-
Preparing the upcoming cohort and running the initial book club where participants deep dive into our handbook and the recommended idea reports
-
The two-month program itself, which includes a 2+ week in-person section and consists of training and coaching participants to select co-founders and ideas
-
Post-program support to the new founders, providing ongoing guidance and facilitating connections with our networks of mentors and alumni.
-
Evaluation and improvement work for the program itself, and the post-program support and evaluation plus improvements period. In between, the team
The Charity Entrepreneurship Incubation Program team chiefly consists of ~two FTE preparing and running the program and interacting regularly with the recruitment team (for finding and selecting the ideal program candidates), the research team (for selecting and adapting the ideal charity ideas for the program participants), and the operations team (for supporting the incubated projects immediately upon launch through the program). This role reports to Samantha, our Chief Programs Officer, and works closely together with Steve, the second Program Manager who focuses mostly on participant training and coaching.
SPECIFIC RESPONSIBILITIES
The exact %s of these will depend on what will be most impactful and the interests and skill areas of the successful candidate, but will likely look something like this:
Direct Program Management - 40%
-
During the preparation phase:
-
Clearly and proactively managing timelines and communications with internal staff, external partners, and program participants
-
Improving systems such that running the program becomes more efficient and effective round over round
-
-
During the program phase for 8 weeks twice a year (February to March and August to September):
-
Facilitating training sessions - discussions, presentations, workshops - with participantsbased on best practices
-
Providing key feedback on participant project work on short timelines, including on materials such as cost-effectiveness analyses, geographic assessments, theories of change, budgets, pilot plans etc.
-
Mentoring participants directly in 1:1 calls and chats
-
Guiding participants through two intense in-person weeks in our London office, including in their co-founder and charity idea testing and decisions
-
-
Towards the end and immediately following the program:
-
Helping participants develop our raw researched top nonprofit ideas into organisations ready to implement a first pilot within mere months of graduating
-
Advising participants on key decisions regarding their charity and providing encouragement and support to get their project proposals across the finish line in time for the seed network funding circle to award seed grants
-
Connecting graduates with suitable mentors from our network and identifying, engaging, and onboarding new mentors
-
Alumni/Community Management & Development - 40%
-
Identifying, championing, and, where suitable, delegating post-program support initiatives that would improve charity outcomes (e.g., speed, likelihood, and size of impact)
-
Creating opportunities for connection, collaboration, and cross-learning of our growing alumni and extended community
-
Managing a growing extended community of mentors, advisors, and service providers that could support our charities at different stages of their development (e.g., seed, pilot, scale-up, external evaluation)
-
Managing shared digital knowledge and communication bases like our resource hub and 300+ member slack community
-
Evaluating opportunities and focusing on the most impactful ones
Program Improvement / M&E - 20%
-
Carrying out and improving our internal program monitoring & evaluation:
-
Collecting and assessing feedback from participants and alumni
-
Prioritising areas for improvement
-
Brainstorming and deciding on solutions
-
Implementing or delegating improvements
-
-
Identifying priority gaps in program curriculum and structure based on M&E, proactive research, and later charity outcomes
-
Designing or adapting existing content, including applied projects, workshops, or written material, to support program goals
FUTURE GROWTH TRAJECTORIES
This is a senior role within AIM, but future growth and expertise development trajectories for excelling hires could look like:
-
Focusing on charity strategy development and advising: a hire with more experience and expertise in launching, piloting, and scaling could play a more active hand in revamping our content and mentoring charities on their strategies from the outset; i.e. advising closely on plans, giving more feedback on early project plans, mentoring directly post-program, etc.
-
Leaning into building out a thriving alumni ecosystem: optimising our post-program coordination, expanding our partnership work, spending more work on post-program content and community, coordinating our networks of alumni and mentors, creating digital/in-person events, and other strategies to help our charities and their staff reach & expand their potential
-
Becoming an expert in M&E: playing a heavier role in the impact assessment & optimisation of Charity Entrepreneurship as the key impact arm of AIM. This would involve more collaboration with our research and recruitment teams to improve our systems and feedback loops, and/or our M&E specialist working to create early internal evaluations of our charities and later external evaluations
-
(At some point) going through our Charity Entrepreneurship Incubation Program themselves as a participant, bringing all the built skills and expertise to bear in their own nonprofit
ABOUT YOU
The role is most suitable for a mid-level professional (3-5+ years of experience) with a background in running programs or nonprofit organisations. An ideal candidate may bring experience in launching and implementing new or early-stage programs or in conducting earlier stage intervention research or monitoring & evaluation work, particularly in LMIC contexts. The applied experience will be invaluable in training, pairing, and advising the next generations of incubatees who are aiming to launch some of the most impactful nonprofits in the world.
We expect excellent candidates will meet many (but not all) of the criteria below. We encourage you to apply even if you do not meet all of the listed characteristics. In the past, we've offered positions to applicants who demonstrated strong overall potential, providing training to address skill gaps. We prioritise high general ability, a strong work ethic, and alignment with our values, methods, and approach to maximising global impact over specific prior work experience or backgrounds. We sketch a picture of potential ideal candidates to give a more concrete sense of what particularly strong candidates might look like, not to discourage interested readers from applying.
THE IDEAL CANDIDATE
-
Personality traits:
-
Conscientious and organised
-
Has a bias toward action
-
High emotional intelligence
-
Calm under pressure when others around them may feel stressed out (i.e. program participants making important decisions)
-
High standards and a constant desire to improve
-
Excited to ruthlessly focus on only the most effective tasks
-
Highly collaborative, low personal ego
-
Keen to give and receive feedback
-
Quick and self-driven learner
-
Excited to advise and learn across a range of cause areas and interventions (global health & development, animal welfare, policy…)
-
-
Competencies / abilities:
-
Highly organised and autonomous, able to run projects with many moving and constantly changing parts from start to finish and call in external input or support where needed
-
Generalist, with a good balance of “people” and “project” skills
-
Can sensitively deliver critical feedback and nudge participants into more impactful directions while leaving them feeling optimistic and motivated
-
High cultural sensitivity (our participants are from all over the world) and ability to flexibly communicate with a wide range of stakeholders (e.g., potential candidates, mentors, funders)
-
Able to analyse and synthesise information from a range of quantitative and qualitative sources (e.g., putting together ideal co-founder pairings on the basis of numerical information from surveys and program project performance ratings plus qualitative information from 1 on 1s)
-
-
Experience / technical skills:
-
Interest in and knowledge about the charity sector and a sense of key factors that make organisations successful
-
Deeply results-focused and impact-minded
-
Some prior experience with interventions and sectors from our key cause areas of global health & development, animal welfare, and policy, or occasional exploratory cause areas (e.g., biosecurity and meta charities)
-
Has some basic familiarity with a range of sources of (especially empirical, quantitative) evidence and can (learn to) both teach and advise on them
-
Desirable Skills and Experience Include:
-
Experience delivering programs in nonprofit or government settings, ideally in LMICs
-
Experience in founding or working at early-stage organisations
-
Foundational (empirical, nonprofit) research literacy
-
Basic quantitative and spreadsheet skills
-
Knowledge of Global Health & Development and/or Animal Welfare and/or the EA space and an existing network in one or more of these
WHAT WE OFFER
-
A job with a large, tangible impact on the world - your work will attract and select the founders of new field-leading charities and for-profit companies, as well as high-impact researchers and AIM staff
-
High levels of intellectual challenge, autonomy, variety, and learning on the job
-
An informal, fun, warm, and supportive work environment with high talent density. Our office in East London houses about 50% of our staff, dozens of charity founders and staff, and hosts a range of co-working opportunities and social events for the wider impactful entrepreneurship London community
-
Become a part of our international network of ambitious, driven entrepreneurs and highly talented philanthropic professionals
-
A true start-up culture, including low bureaucracy, a quick and collaborative work spirit, and high levels of talent density
-
Significant opportunities to attend events and conferences to represent AIM, including international travel
BENEFITS
-
A flexible working schedule, 30 paid days off per year, and unlimited sick leave
-
UK visa sponsorship, if needed, as well as support with moving costs if relocating to London
-
An annual costs-covered retreat to bring our whole team together to celebrate our achievements
-
A workspace in our vibrant central London office, which is a hub for our program alumni and high-impact organisations/professionals
-
Parental, dependents, and compassionate leave schemes
-
A range of other benefits, including a payroll giving scheme, staff tenure donation scheme, contributions towards professional development and IT costs, and a workplace pension
-
We are open to discussing specific personalised perks or benefits that may enhance your work experience
APPLICATION PROCESS
Our application processes aim to be highly predictive, time-effective, and informative for you. Our process consists only of stages that our best evidence suggests are predictive of success on the job (such as test tasks) rather than more common but less predictive stages (such as cover letters). We only invite candidates to the next stage if we think they have a good chance of passing it, and take care to choose tasks and interview questions that will also give you a good sense of the role and our culture.
Applicants will be asked to complete the following stages:
-
Submitting our general application form (30 minutes to 1 hour),
-
A general test task (2-3 hours) with the top 10 to 30 candidates,
-
An initial interview (15 minutes) with the top 10-20 candidates,
-
A test task simulating the work you would do in your role (2-3 hours) with the top 5-15 candidates,
-
A final, more in-depth interview (~60 minutes) with the final 2-5 candidates.
We will also conduct a reference check before making an offer. Each stage typically takes 1-2 weeks from the end of the application deadline, and we hope to make an offer within ~8 weeks of the application deadline. Ideally, the candidate will begin onboarding as soon as possible after an offer is made. We strongly prefer candidates to join the team by January 2025, but we would consider a different date for an ideal candidate.
We help you find and transition to a high-impact career with comprehensive support, removing barriers and accelerating your journey to maximize good.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 10 November 2024
Ref 6890
We are looking for a Project Manager for 4 months to join the Partnership Development Team in our Global Programmes Division to support our global programme partnerships work with the UN and to support the change process linked to our UN account/partnership.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Team
The Partnership Development Team is comprised of partnership experts across a portfolio of institutional partners. The team seeks to deliver exceptional global partnerships, optimising both funding and influence. The team works closely with colleagues from across the Global Programmes and Policy, Advocacy & Campaigns Division, other Save the Children members and with Save the Children International (SCI) country and regional teams to deliver on our partnership objectives. The team is at the forefront of driving the institutional partnership agenda and approach for both Save the Children UK (SCUK) and the Save the Children global movement, ensuring Save the Children is the partner of choice.
About the role
As the Account Project Manager, you will contribute to and effectively support our global programme partnerships work, to achieve Save the Children's strategic objectives.
The focus of the role will be to influence a complex network of internal stakeholders to develop strategic movement-wide solutions that respond to systemic operational challenges faced by the UN Accounts.
You will ensure effective knowledge management and capacity building for the UN Agency accounts where SCUK is the lead Account Member – including funded programmes, pipeline and influencing work. You will also contribute to the development of the wider partnership agenda with other multilateral partners that the three UN agencies work with.
In this role, you will:
• Ensure a broad-ranging and inclusive partnership. This includes:
• Contributing to the implementation of SCUK's partnerships strategy to nurture effective partnerships.
• Supporting the organisation to continually build strategic understanding of partner and any evolving trends that may impact the relationship.
• Secure support and buy-in of colleagues from across the organisation to contribute to our engagement with the UN.
• Collaborating with team members to develop and embed our partnership and account management approach, to maximise the benefit of the team's work to the wider organisation and movement.
• Ensure increased quality and consistency in the design, delivery and reporting of all projects/awards across the UN account and SCI. This includes:
• Working closely with the Donor Compliance team to identify risks, mitigating measures and setting adequate monitoring mechanisms to support wider award management processes.
• Developing common standard approaches to quality and compliance across the account. Ensuring partner regulations and expectations are well understood among parties involved.
• Lead the development and implementation of new processes and ways of working for UN Accounts.
• Engaging with wider Save the Children in generating and sharing learning and best practices.
• Ensuring strong knowledge management systems are in place.
About you
To be successful, it is important that you have:
• Experience, interest and knowledge of current thinking and future trends and thorough understanding of international development issues.
• Proven experience of providing creative and innovative approaches in developing new initiatives that contribute towards partnership objectives.
• Experience of implementing change initiatives and in iterative adaptation of processes and ways of working.
• Experience of influencing and delivering results cross organisationally within a large complex global organisation.
• Strong project management skills and ideally an understanding of project design, quality programming and effective delivery.
• Self-driven: ability to take a pro-active approach and work on own initiative; problem-solving skills and creative thinking in fluid or less structured environments.
• Excellent coordination and relationship building skills in forming and maintaining both internal and external relationships.
• Strong analytical skills with ability to present complex information in a clear and succinct manner, ability to analyse trends and report on key financial metrics.
• Excellent verbal and written communication skills, including senior level briefings and presentations, both for internal and external audiences with appropriate attention to detail.
• Ability to deal with competing demands, work well under pressure and maintain fruitful collaboration with a large range of stakeholders.
• It would be advantageous to have experience of working with or for UN agencies and/or multilateral partners on programmes and partnerships with NGOs.
• Ideally experience of developing and implementing structures, processes and systems that track results achieved by an organisation and drive performance.
• Experience of undertaking industry trend and donor specific research, finding relevant, reliable, and up to date information quickly.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Job Title: Hackney Service Delivery Manager
Salary: £ 32,000 FTE
Working Hours: 28 - 35 hours Per week -Pro-rata rate
Contract: Fixed Term contract until 30th September 2025
Location: Hackney Borough Based with some home working
Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual
leave plus 8 bank and public holiday.
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
Our Hackney Parent Support project is commissioned by Hackney Council, to offer infant feeding support across the region in both community and hospital settings and parenting courses for families throughout the Hackney region. The support is delivered by staff and volunteer peer supporters.
We are seeking a capable service delivery manager who is passionate about supporting parents and infant feeding to lead this project. This role is community-based and will include travel across the Hackney region with some homeworking (expenses will be reimbursed).
About the Role
You will be responsible for managing the parent support project in its entirety across the region. Some of the key responsibilities of the role include:
· Leading on perinatal peer support across the region.
· Managing the project staff team.
· Having a good working knowledge and understanding of the local demographics in the Hackney area and ensuring all services are accessible and inclusive.
· Engaging with communities through networking with other local organisations.
· Report progress on project status, timelines and delivery against key performance indicators.
· Participate in local perinatal networking/task and finish projects, so that the programme is an integral part of the local perinatal and infant feeding provision landscape and is able to advocate for and chaperone perinatal service users at a strategic level, raising the profile of NCT’s perinatal offer locally and nationally.
You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.
Being able to make decisions and respond appropriately to our commissioners, staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word, and Excel – and you must have good attention to detail.
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires lived experience of breastfeeding. The training can be undertaken within your working hours. There will also be training on the EPEC (Empowering Parents, Empowering Communities course) provided by South London and Maudsley NHS Foundation Trust.
The role is between 28 - 35 hours per week which will be predominantly Monday to Friday within the working day, however, will include occasional evening and weekends. This is a community-based role travelling across Hackney borough, with some home working.
About you
· Are you willing to undertake our Peer Supporter training? (Requires lived experience of Breastfeeding)
· Can you work at pace and juggle a number of different priorities?
· Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing?
· Do you want to join an amazing Charity that supports parents across the UK?
· Would you like to be part of an amazing team of passionate staff?
If so, please read the job description atatched.
What we offer
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Please apply for the role via our website.
Closing date: 12 noon on 04/11/2024
Interviews: Monday 11th November 2024
Interview format: In person interviews to be held on Monday 11th November, the TBC venue within Hackney. The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance.
The client requests no contact from agencies or media sales.
Job Purpose and Key Responsibilities
The Senior Programme Development Specialist will work on complex and major bids, often on multimillion consortia, commercial contracts and multi-country partnerships, and will be expected to take a high degree of responsibility for developing successful bids including negotiations with internal and external partners.
This position will drive a high-quality bidding process with institutional donors and large foundations to build a healthy and sustainable funding pipeline so that CIUK can achieve our programme goals. You will work closely with technical advisory teams, country offices, finance colleagues, and other partners in order to deliver winning bids, which showcase CARE’s programme innovation and deliver impact as well as ensuring adequate cost recovery for CIUK.
Why work with us?
The Programme Funding Team is at the very centre of CIUK’s new strategy for the development of high quality and impactful programming within CARE. The team shapes and builds our institutional programme portfolio in line with the CARE International 2030 vision and ensures that our programmes save lives and bring lasting change through consistent and high standards of programme design, partnerships building and learning.
About You
To succeed in this role, you will be a passionate and experienced funding specialist, with experience in institutional funding and a very good knowledge of our key donors’ requirements (FCDO). You must have the ability to lead and coordinate multi-disciplinary teams during proposal preparation, working with partners and colleagues in multiple locations. Experience in and a very good understanding of programme design is key to this role, as is excellent communication skills, both verbal and written. Capable of building strong relationships with both internal and external stakeholders; you are a positive collaborator and a strong team player.
About CARE
CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places. We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.
Safeguarding
CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.
Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to satisfactory references.
CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
- Appropriate criminal record checks (including a Bridger check, link here).
By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.
Equality and Diversity
We are committed to Equality and value Diversity.
We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to the HR team.
We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.
Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK.
To Apply:
To apply, please visit our website, download and read the Senior Programme Development Specialist Recruitment Pack, including the Job Description and Person Specification. Applications are completed online. If you require a copy of the recruitment pack in large print or an alternative format, please contact the HR Team. Please note, Curriculum Vitae (CVs) will not be accepted.
Closing date: Thursday 7 November at 11pm
Interview date: Week commencing 11 November
The client requests no contact from agencies or media sales.
We Are Listening is a new charity, created to provide an alternative befriending service for
elderly, isolated and vulnerable people who may feel socially excluded. Our mission is to
help relieve their isolation and to assist their integration back into society by providing a
telephone and/or correspondence based befriending service.
Key responsibilities include:
Management, development and service delivery of key programmes including Good Call
(our new telephone befriending service) and Postbox (a pen pal programme).
Volunteer recruitment, engagement and retention – campaign and relationship
management, recruitment administration and onboarding.
Relationship management – building and maintaining strong relationships with key
stakeholders including funders, local businesses, further education providers, potential
referrers within the NHS, social services, care homes and housing associations, delivery
partners and supporters.
Coordination, support and monitoring of volunteer befrienders and their matched referred
clients.
Development and delivery of concise management information and performance reports.
Skills and Experience:
A demonstrable commitment to our vision, and an understanding of issues such as
the ageing process, the possibilities for care and support to elderly people who feel
socially isolated and vulnerable.
Good communication skills to enable frequent video conferencing and telephone
contacts.
Ability to work remotely from home with occasional travel to locations throughout the
West Midlands and possibly UK.
Some experience with Microsoft Office software, including spreadsheets and
databases would be advantageous although training would be available
How to Apply:
Please submit your CV and a covering letter explaining your reasons for applying and what
you can bring to the role.
Closing Date:
Applications close at 5.00 PM Friday 15th November.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Staff work a hybrid schedule with 2 days/week in the office
The United Kingdom (UK) plays a significant role in global terrestrial and marine conservation efforts. In addition to being a major provider of public and private funding and a vocal actor on issues of international policy, it is a source, transit and destination point for illegally traded wildlife. IFAW has a long record of accomplishment working on prominent issues in the UK and has developed a large, loyal and generous supporter base in the country with positive brand recognition.
Working under the direction of the Director Policy & Advocacy Europe, the Sr. Program Officer will be responsible for the implementation of IFAW’s global programmatic strategies in the UK region. Consolidating and building on previous progress, the focus will be primarily on combatting wildlife crime, engaging relevant national stakeholders across policy, enforcement, civil society, private sector, and academic sectors.
The Sr. Program Officer will work collaboratively with global staff to ensure alignment with IFAW program priorities, leveraging IFAW’s networks and expertise worldwide to achieve success.
The ideal candidate will be a self-starter able to deliver under their own initiative while balancing the need to work within an international team, ideally with experience in a government department or agency, or a non-profit organization, preferably within a global structure.
With a strong background in program delivery, policy development and a good understanding of influencing and delivering change within parliamentary and government processes, this candidate will be articulate and politically aware and able to build out effective engagement strategies. With policy-makers, enforcement authorities and other stakeholders.
The role is permanent and full-time; and will be based in the UK and subject to IFAW’s policies on remote/hybrid work arrangements.
Role and Responsibilities
· Work collaboratively with UK and global staff to deliver IFAW’s global program goals in the UK, with an initial focus on IFAW’s wildlife crime program.
· Develop the strategy and operational plans for policy advocacy, program implementation and research within the framework of IFAW’s global programs and policies, ensuring that budgets, targets, and performance indicators are set and work monitored, evaluated, and reported effectively within the organisation’s reporting mechanisms.
· Proactively identify, assess, and respond to all relevant developments within public policy, capitalizing upon opportunities to push IFAW’s priority policy calls and achieve positive changes in policy and legislation, ensuring IFAWs global policies and approaches to conservation and animal rescue are represented adequately in UK politics and key institutions.
· Build and maintain relationships with policymakers and stakeholders in law enforcement, academia, private sector (where relevant) and civil society organisations.
· Support the IFAW’s fundraising teams, when relevant, with the development of the UKs institutional grant funding portfolios and major giving opportunities, including developing pitches and undertaking face-to-face meetings with potential supporters.
· Work with the UK communications team to support media strategies around IFAW’s programmatic work, acting as a media spokesperson where appropriate.
· Manage budgets relating to programmatic activities.
· Ensure effective internal communication on UK program implementation and successes.
Qualifications and Education Requirements
· At least 5 years of relevant experience, in areas such as nonprofit management, wildlife conservation, policy development and advocacy, project and financial management, stakeholder engagement.
· Demonstrated experience of successful political engagement on difficult issues, with a track record of skillfully navigating parliamentary structures and government decision-making to achieve political or governmental support.
· Strong network of political and governmental contacts and knowledge of policy and legislation development within the UK.
· Good knowledge of what wildlife crime entails, and who the key actors are that aim to combat wildlife crime, is highly desired. Specific expertise in wildlife cyber-enabled crime a bonus. Strong knowledge of species identification and CITES are a bonus as is experience in issues around transparency and tackling corruption.
· Proven track record of program delivery, working within dispersed and multidisciplinary teams. Experience of working in a global organisation, within a matrix model is preferable. Experience of commissioning research or working with academic institutions a plus.
· A resourceful problem-solver, with strong critical thinking skills. Demonstrated ability to work independently and collaboratively within a team environment, prioritize tasks, and work well under pressure.
· Proven ability to work effectively through networks and coalitions to achieve change and to communicate constructively with partners and funders and fulfill their reporting requirements.
· Culturally sensitive, proven record of accomplishment of working with diverse, multi-cultural teams. Effective communication skills, including listening skills.
· Experience of public speaking to reach a diverse range of audiences and/or being a media spokesperson,
· A strong commitment to animal welfare, conservation and IFAW’s mission.
· Candidates should have the right to work in the UK
At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.
Hiring range is 34,000-41,000 GBP
To apply, please submit CV and letter of interest via our website
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a dynamic Marketing and Communications Manager to lead our talented team delivering impactful marketing, communications, and media initiatives at the British Psychological Society. In this varied role, you will be leading on the delivery of our marketing and communications strategy, focusing on member acquisition, retention, and engagement, utilising digital solutions to promote our membership, qualifications, registers and CPD offerings.
Your expertise in communication will be essential as you cultivate strong relationships with journalists and media contacts, driving proactive media opportunities to enhance our profile.
You’ll also play a crucial role in monitoring current issues in psychology and the psychological workforce, advising on communications strategies and supporting our campaigns that influence change.
We’re looking for someone with significant experience in communications and public relations, ideally within a not-for-profit or membership organisation. You should have a proven track record in managing marketing functions and cultivating media relationships, with the adaptability and solutions-focused mindset to thrive in a fast-paced environment.
Join us in advancing the discipline of psychology and making a real impact on society.
We offer a friendly, values-led working culture with an excellent benefits package that includes:
- Agile and flexible working
- Generous leave entitlement
- Occupational pension scheme
- Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
- Tailored learning and development
- Employee Assistance Programme counselling
- Life Assurance Scheme
- Discounts scheme with local and national organisations
Due to the large number of applications we receive, it is not possible to update you on the progress of the application until after the closing date. If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.
Interviews will be arranged as applications are received, so this role may close early. The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are only able to accept applications that can demonstrate a right to work in the UK as we are unable to sponsor people requiring a work visa.
Building a world where psychology transforms lives
About the role:
We understand that a spinal cord injury can be devastating, but we believe it shouldn’t prevent anyone from getting the most out of life. And we’re here to help make sure that can happen through our range of services that are designed by, and delivered for people affected by spinal cord injury.
As our Services Manager, you will oversee some of our most impactful delivery, including our Courses service, Vocation service, Digital services, and our award winning Mentoring service. You’ll be just as comfortable working alongside the team to problem solve as you are working with the leadership team on our business plans and budget management.
Reporting to the Head of Services and working with the Outreach & Engagement Manager, you will play a key role in the services leadership team.
You will be naturally driven to achieve the best outcomes for people affected by spinal cord injury. Above all, you will be passionate about being able to demonstrate the impact of what we do, and you will see for yourself how Back Up quite literally transforms lives every day.
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing dedicated services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
Guaranteed Interview Scheme
As a ‘Disability Confident’ employer we are committed to the inclusion of candidates and employees with disabilities. If you have a disability and meet the minimum criteria of the role, set out as essential criteria in the job description, we will invite you to interview. Please let us know if you would qualify and want to take advantage of this scheme by emailing: recruitment @ backuptrust . org . uk.
Don’t meet every single requirement?
At Back Up we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at Back Up.
Location:
There is flexibility around working location either home-working or office based (Wandsworth). Home based staff will be required to make regular visits to the Back Up office in Wandsworth, London and surrounding area.
Please send:
• A CV (including two referees, one of whom should be your present or most recent employer. We will contact them after interview.)
• A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted.
• A completed EOF. This will be kept separate from your application. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in but it will help us improve and maintain high standards.
We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.
At Back Up, we inspire people affected by spinal cord injury to get the most out of life.
The client requests no contact from agencies or media sales.
We are currently looking for a CRM Systems Manager to join our IT department on a full time permanent basis.
As part of the Digital Systems team, the CRM Systems Manager is responsible for managing the organisation’s Ticketing, Customer Relationship Management and Fundraising CRM application and associated systems. This multifaceted role covers the ongoing support, training and continuous improvement of the applications.
The System Manager oversees system administration and ensures helpdesk requests are resolved appropriately and efficiently, to maximise system effectiveness and high standards of customer service.
The successful candidate will work across a variety of responsibilities which include but are not limited to:
- Provide support to Southbank Centre and the resident orchestras on CRM, ticketing and other systems
- Research, plan and implement improvements to CRM, ticketing and other relevant systems
- Deliver training on CRM, ticketing and other systems for Southbank Centre and the resident orchestras
- Supplier management
- Supervise industry standard management and best practice processing of data relating to system database and tools to provide high-quality business information
- Take part in the relevant system communities and keep on top of the latest improvements, issues and ideas
- Support system integration and contribute to the development of Southbank Centre’s information architecture
- Contribute to compliance with relevant legislation (e.g. GDPR), regulation and best practice
To learn more about the role please download the Job Description from our career page.
We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview for this role please indicate this on your application form. Interviews will take place at Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email our People Team and we will be in touch with you to make the necessary arrangements.
By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. SC is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.
If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.
Southbank Centre
The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.
Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.
The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.
Our Artistic Mission
The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.
At the Southbank Centre we believe in:
Creating welcoming spaces
- Because upholding respect, safety and belonging is at the heart of vibrant teams and communities.
- This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.
Making wonderful experiences together
- Because we all contribute to amazing artistic moments at the Southbank Centre.
- This means us all understanding and valuing the different parts we play in creating enjoyment and success.
Sparking new thinking
- Because different views and thought-provoking conversations inspire innovation, learning and growth.
- This means everyone having a desire to learn and being open to evaluating how they think and work.
Benefits & Perks:
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
- A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
- 28 days annual leave, plus bank holidays (pro-rata for part time employees)
- Hybrid working model (3 days office working, 2 days from home)
- Enhanced sick pay
- Enhanced family leave benefits
- Up to 30% discounts at onsite retail, food and beverage vendors
- Staff ticket offers for Southbank Centre events
- Free entry to Hayward Gallery
- Free/discounted entry with other reciprocal organisations
- Free staff yoga
- Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
- Season ticket loan
- Cycle to work scheme
The deadline for applications is 23:59 on the closing date for the job posting.
The client requests no contact from agencies or media sales.
We are seeking an experienced Business Manager to lead the efficient and effective management of the PSHE Association’s business and services, including oversight of the business pipeline and financial functions.
The PSHE Association is the national body for PSHE (personal, social, health and economic) education – the school curriculum subject that supports children and young people's mental and physical health, relationships, safety, economic wellbeing and careers.
A charity and membership organisation, the Association supports a national network of over 50,000 teachers and schools with resources, training, guidance and advice. We work nationally to raise PSHE education standards for all children including in partnership with a range of leading charities, government bodies, corporates and other partners. This is an exciting time for us as we are expanding our services to meet growing demand.
Working in close collaboration with our two Directorates, this role will require the post-holder to lead on and manage new bids, tenders and proposals, and to support the ongoing project management of successful contracts and grants. The Business Manager will also play a key role in supporting the Training and Events Team and Subject Specialist team in developing a new on-demand training offer via our Learning Management System (LMS).
The post is offered on a full time (32 hours per week), permanent basis with a six-month probationary period. The PSHE Association is a shorter working week employer meaning that employees work a nine-day fortnight with every second Friday off.
Purpose
- To lead the efficient and effective running of the PSHE Association’s business and workstreams, including leading and supporting the Directorates in the delivery of our services
- To oversee the pipeline and financial functions, working closely with our accountants and office manager
- To lead the development of submissions for bids/tenders and proposals for clients, and provide project management support for roll-out and delivery of successful bids
- To work with the senior leadership team to develop new services in priority growth areas, undertake market research, and support implementation of new services
- To oversee the operations of our training and events offer, including leading and supporting the operations team to fulfil its duties in these areas and ensure successful integration of any new or improved systems and processes
- To implement and maintain systems and processes that optimise efficiency across the organisation
- To work with the senior leadership team on ensuring a strategic approach to business and operations that optimises our ability to serve and grow our membership and member services
Required experience
We expect applicants to demonstrate relevant experience in the following areas:
- Business management or a similar role in a charity, membership body, or a relevant sector (e.g. education, health, services for children and young people)
- Managing budgets, business pipelines, performance measures, and financial reporting on income and expenditure
- Drafting bids, tenders or funding applications
- Managing contracts and/or grants from drafting through to ongoing project management, completion and evaluation
- Project management
- Line management
Please visit the PSHE Association website for a full job description and personal specification
The client requests no contact from agencies or media sales.