People Team Administrator Jobs in South Kensington, Greater London

Do you want to help build a world where everyone feels part of a community?

Do you have passion and creativity for social media and communications as tools to bring people together?

Do you believe in the power of communication in building inclusive communities?

If you answered yes to all of the above, this could be the role for you!

We’re looking for a Marketing & Communications Administrator to strengthen T&T’s existing links into Bermondsey and Rotherhithe: taking ownership of social media and promotion, enhancing our reach into minoritised communities, building our communications platforms and driving engagement, celebrating existing projects and activities, highlighting news and supporting new projects to thrive.

What we do

Time & Talents is a lively, busy community centre in the heart of Rotherhithe, SE16. Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 138 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with volunteering and other accessible activities for all members of the community.

T&T carries out a wide range of activities and events, but we need support and growing our voice. We have made some big changes in our ways of working since Covid, shifting and responding to community need and sector landscape. We intend to keep working flexibly to deliver the most impactful work possible and build our reach across social media, digital newsletters, website updates, while maintaining traditional communication like community noticeboards. You’ll play a key role in ensuring that local people know about what we do, connect with our services and activities, and join us in celebrating our successes.

The role

In this role, you’ll be responsible for:

· Maintaining social media accounts, website, regular newsletters and promotional materials in close collaboration with programme teams

· Collaborating with management team to create effective, engaging reports to a range of funders and other stakeholders

· Leading on community fundraising initiatives with management team support

· Maintaining a unified tone and thematic approach across all media and marketing platforms

About you

You have a track record of developing and delivering excellent marketing / communication programmes in the third sector. You’re a seasoned content creator with experience of a range of online platforms and tools. You have an outward-looking approach and are passionate about building community buy-in. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities. You might have experience of crowdsourcing or other types of income generation. You are passionate about the power of community to connect and support people.

About us

We are an energetic, experienced, and passionate team of 15 mostly part-time workers with a strong sense of shared purpose and a lively sense of community. You’ll have the chance to make a big contribution to a strong and innovative organisation which has solidified its reach and impact in recent years.

This role is 2.5 days per week, with flexibility for occasional evening and weekend working. Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.

If you would like an informal chat about the job, please email recruitment @ time and talents .org. uk with your phone number and a suitable time for us to call.

The closing date is 09:00 Wednesday 23 October 2024

Are you an organised and detail-oriented administrative professional looking to make a meaningful impact?

The Royal College of Radiologists (RCR) have an exciting opportunity for a talented Exams Quality and Project Administrator to join our high performing Exams teams.

The RCR is a leading membership organisation that supports and advocates for doctors that treat cancer (Clinical Oncologists) and interpret medical imaging in order to diagnose patients (Radiologists).Exams are a core tenet of producing high quality doctors and this role ensures the success of Clinical Radiology and Oncology exams by providing support to both the Exam’s Content and Projects teams, notably through project activity, the editing of exam content and the coordination of appeals and misconduct processes.

The Exams Quality and Project Administrator will be a proactive and adaptable professional, with project work dictated by project priorities you will enjoy a varied role. You will be a skilled communicator, able to work collaboratively with colleagues and examiners. To provide essential business support you will have excellent administrative and organisational skills and the ability to plan and prioritise a varied workload, as well as a confident approach to developing expertise in use of the RCRs exam platforms.

You will be joining a dedicated and proactive exams team who enjoy the challenge of ‘making a difference’ in what can be a high-stakes, deadline-driven environment and be a part of an organisation that values continuous learning and professional growth.

What you’ll do: 

• Coordinate and prepare materials for project board meetings and related events, including examiner training, and working groups related to project work.
• Conduct testing and the checking of content and processes to improve our offer and minimise risk to exam standards and quality.
• Support the drafting of Standard Operating Procedures (SOPs) related to process changes arising from project work.
• Collate exam content from examiners and check to ensure they adhere to the format and standards.
• Coordinate the standard setting of exams, including compiling exam set data, preparing and issuing documentation, collating scores from examiners and aiding discussion/re-scoring to calculate the final pass mark.
• Research, evaluate and document evidence on appeal and misconduct cases, managed through the functions bespoke candidate hub.
• Schedule, minute and administer appeal and misconduct panel meetings.

What you’ll need:

• Experience in an administrative/coordination/project support role in an examination, assessment or educational setting.
• Experience of – or aptitude to - working with bespoke software for content manipulation/case management.
• Experience of using and maintaining a database or equivalent to store and retrieve information so that information is kept up to date and readily available.
• Ability to work with a range of stakeholders to meet agreed outcomes, handling issues with sensitivity, discretion and tact.

This is an exciting opportunity to join a progressive and forward-thinking team and organisation. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, whilst leading on innovations including AI, skills mix and community diagnostic hubs. If you are interested in finding out more about the Exams Quality and Project Administrator role and the RCR please have a read of the candidate pack.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (up to 60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Introducing Chance UK 

Join Our Team

Do you believe every child deserves the chance of a better future?

We are a small organisation with a big ambition – to help every child flourish.  The need for our work has never been greater and we are in an exciting period of growth in order to meet that challenge.

We provide a range of empowering services for children aged 5-13 and their parents and carers. We pride ourselves on developing evidence-based services, which put children at the heart of our work, and our services are designed to build social and emotional skills and resilience.

We know what we do works. We provide our unique support in a variety of ways and working at Chance UK puts you right at the heart of changing children’s and families’ lives. You will be a core part of our team, so it is vital you share our values and support our mission.

It is important that our team reflects the diversity of the communities we work with. We are actively seeking people from diverse ethnic backgrounds, disabled people, people who identify as male and people from LGBTQ+ communities. We are also keen to hear from those who have lived or professional experience of the issues we work on, including school exclusion and Special Education Needs and Disability (SEND).

We value our team through offering a range of benefits, including:

• 25 days holiday, plus bank holidays, 2 Wellbeing days, an extra celebration day and additional leave over Christmas
• Matched pension contributions up to 5%, entitlement from the start of your employment
• Maternity/paternity and shared parental leave
• Flexible working
• Enhanced Sick Pay
• Access to employee assistance programme

Please note that Chance UK is committed to safeguarding and promoting the welfare of children and young people and therefore our recruitment process for this post will include an enhanced DBS check.

Key Information

Reporting to: Senior Manager Finance & Resources
Employment type: Permanent Part-time
Direct reports: N/A
Hours: 18hours:45 minutes per week (0.5 FTE). Presence in the office will be mandatory during the first few weeks until the post holder eases within the role. Then the working pattern will switch to Hybrid working with a minimum of 1 day in the office.
Location: Office based in Islington. We are a hybrid-working organisation.
Start date: ASAP
Salary: £27,562.50 per year (pro-rata £13,781.25 per year)
Closing date: Sunday 9th March 2025
Interview:
First round of interviews (online): 21st March 2025
Second round of interviews (in-person): 31st March 2025

About the Role 

We are looking for an experienced administrator with strong technical capability, who is extremely organised, has a can-do approach, and enjoys being busy. In this post, you will be responsible for the day-to-day administrative support of the management and programmes team.

Key to this role is supporting the Finance and Resources team that is committed to ensuring smooth operations.

Click to see the full job description and find out more about this role.

We are currently looking for an Operations Administrator to join us at The Duke of Edinburgh's International Award Foundation. 

Not all learning happens in the classroom. In fact, some of life’s most valuable lessons happen in the least likely of places.

This is where The Duke of Edinburgh’s International Award (the Award) comes in.

Founded nearly 70 years ago, the Award is a global, non-formal education and learning framework which operates in more than 120 countries and territories.

Open to all 14 to 24-year-olds, regardless of their background, culture, or physical ability, the Award aims to challenge young people to discover their potential and find their purpose, passion and place in the world, while working towards a globally recognised accreditation.

The Operations Administrator will work closely with the broader Operations team to provide centralised communication and administrative support, and effective coordination across all aspects of the work of the Operations team.

As this role is central to the work of the Operations team, the person will need to be proactive, organised, and able to juggle multiple tasks and deadlines. As well as being the key link between the Operations team and the Research and Communication teams, they will need to be able to work well with the wider organisation and provide excellent customer service to a variety of stakeholders globally. A key focus of the role will be to ensure data accuracy across a variety of platforms, drafting and coordinating centralised communications with Operators, and support reporting on the activities of the Operations team. The successful candidate will not only have strong administrative skills and experience but will also have strong experience within communications and/or research.

Please see the recruitment pack for more information on key responsibilities for the role. 

The closing date for applications is Friday 9 August by 12 noon EST. Please submit your CV and cover letter by this date. Interviews will take place shortly after, and we are looking for the successful candidate to start as soon as possible.

St John’s is a friendly, welcoming Anglican church in Bromley in southeast London. Our aim is to bring people of all ages into a personal relationship with God through Jesus Christ.

We are one of the largest churches in Bromley with a busy programme of services, groups, activities and events.  Our vicar, Rev Andrew McClellan is supported by an Associate Minister and a Families Worker plus a strong team of volunteers in various roles.

We are growing as a church and now need an administrator on the staff team to support our ministry.

The role is 10 hours a week, homeworking but with occasional visits to the church.

Please look at the full details in our job description and apply using the form.

The Duke of Edinburgh’s International Award (the Award) is a Non-Formal Education and Learning framework encouraging young people to find their purpose, place and passion in the world.

In more than 120 countries and territories, our globally recognised accreditation is available to all 14 to 24-year-olds, of all backgrounds, locations, cultures and abilities.

Through the programme, each young person becomes part of something special while developing their own interests, universal skills and life aspirations.

The Duke of Edinburgh’s International Award Foundation is the international charity that drives and encourages the Award’s growth, access and impact across the globe. Working in partnership with organisations and governing bodies, we oversee the licensing of Award operators – including schools, youth groups, employers and custodial institutions. 

The purpose of this role is to support the philanthropy team in managing fundraising initiatives and will be achieved through efficient administration, researching donor prospects, and specifically supporting the team and Head of World Fellowship and Philanthropy with all administrative duties. This role will also hold responsibility for the accurate and timely input of Fundraising-specific information into the organisation’s management information systems.

Key Responsibilities

• Provide general administrative support for the Philanthropy team.
• Coordination of meetings for various groups such as our Development Group and Special

Projects Advisory Committee;

• Arranging times
• Communicating invites
• Circulation of papers and minutes
   
• To be an alternative point of contact for team enquiries.
• Monitor the general email inbox, and distribute enquires to the relevant person(s).
• Assist team leads with general administration when requested, including biographies, letters and receipts.
• Provide support to donors as and when is required such as providing information onevents.
• Proactively supporting with administration of financial transactions such as creating payment reminders and receipts.
• Aiding in the creation of the quarterly newsletter, collating news pieces on the Award and events.

Assist the team in the run up to events and at events, specifically:

• Liaising with guests in the run up to events to deal with any enquiries they may have
• Collating proformas
• Supporting at events to ensure that the event runs smoothly

Assist with the day-to-day administration of our CRM, Salesforce, for the team.

Specifically:

• Uploading documents to accounts
• Adding accounts to campaigns
• Creating Leads and Accounts for prospects and new donors

• Conduct due diligence reports on new donors and lead the reports through the appropriate channels for approval.
• Ensuring all processes are fully compliant with fundraising regulation.
• Undertake any other duties as required by the Foundation to support the successful delivery of the organisation’s objectives

The closing date for applications is 31 July 2024 at 12.00 EST. Please submit your CV and cover letter by this date. Interviews will take place shortly after, and we are looking for the successful candidate to start as soon as possible.

Are you highly organised, passionate about governance, and looking to make a real impact? This is your chance to support two dynamic organisations - England Athletics and Personal Best Foundation in a shared administrative role.

We are seeking a motivated Administrator to support both England Athletics and Personal Best Foundation. This exciting role offers the unique opportunity to work across both a leading national governing body of sport and a charitable organisation, where your administrative expertise will be central to their success. The role focuses on governance, secretariat duties, meeting coordination, and ensuring compliance with best practices. 

What we are looking for:

• Experience: Proven administrative experience, ideally within a charity or non-profit, with a strong understanding of governance.
• Skills: Strong organisational and communication abilities, with proficiency in Microsoft Office and databases
• Passion: A genuine interest in wanting to support both organisations to increase opportunities in the sport and make a lasting impact.

Whilst not essential, experience of working in a secretariat role within the charity or not-for-profit sector and some knowledge of the sport of athletics is highly desirable.

Why join us?

This role offers the unique opportunity to support two leading organisations in their missions - helping England Athletics grow the sport and ensuring Personal Best Foundation thrives. You will be at the heart of it all, contributing to governance and ensuring operations run smoothly.

In return for your commitment, you will receive a range of benefits including:

• 25 days of annual leave plus 8 Statutory Bank Holidays (pro-rated)

• Membership of Company Personal Pension Plan with company contributions currently equivalent to 7% of annual salary.

• Free private medical care with option of covering family members.

Who We Are:

• England Athletics is the membership and development body for Athletics and Running in England, dedicated to inspiring more athletes and runners of all abilities and backgrounds to fulfil their potential and to have a lifelong love for the sport.

• Personal Best Foundation is the official charity of England Athletics, with the purpose of changing the lives of children and young people from underserved communities through the power of athletics.

If you are passionate about supporting governance, driving change, and making a lasting impact, we’d love to hear from you!

Closing date: 5th March 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. 

Hours: 27.5 hours per week Mon – Fri. Daily working hours can be 9 - 3, 9:30 - 3:30 or 10 - 4. Half hour unpaid break.

Contract: Fixed term until 31st March 2026, strong possibility of continuity. We are looking for someone to start in March 25.  

Responsible to:  Nightingale Service Manager

Location: Hybrid – White House Community Centre, Hampton and from home. Working from office for all hours available if preferred. Other locations as needed.

Salary: £27 – 28.5k FTE DOE plus 5% pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.

Join a great team providing support to local older people when leaving hospital.

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of useful and well utilised local services in Richmond upon Thames designed to improve wellbeing and enhance independence – including information & advice; a wide range of social & wellbeing centres and sessions; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and home services such as handyperson, housekeeping and gardening. Partnership is a core part of our work – we work in close collaboration with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and 100+ volunteers support over 4,000 local older people each year.

We currently have an excellent administrator opportunity for flexible and proactive individual to join our Nightingale Home from Hospital service, which provides much needed free support to local older people who have been discharged from hospital or become unwell in the community – with a particular emphasis on those living alone and without family support. 

Our small team of team & volunteers are  involved in organising and delivering tasks which facilitate a speedy hospital discharge and make homes safer to avoid admission – including fitting keysafes, moving furniture, shopping, giving advice and coordinating with health & social teams. 

This busy role will include:

- Taking referrals into the service and adding to the CRM / database.

- Updating CRM / database and gathering information for the team to support clients.

- Coordinating Nightingale staff and volunteers to ensure tasks essential for a safe discharge are complete.

- Ensure the individual receives the support/services they need taking a holistic approach – working and communicating with staff, referrers, clients, family members, carers, social workers, hospitals and other Age UK Richmond and voluntary sector services. 

We are looking for an individual with excellent administration and IT skills with experience in a health or social care related field being highly desirable. A proactive, enthusiastic and highly organised approach is also essential.

Please click on apply to be taken to our website for morre information and how to apply. Application deadline 26th February 2025 at 9 a.m.  with interviews in Hampton on the 3rd March 2025.

We are looking to recruit someone with strong administration skills who is organised, a good communicator, and who is comfortable in prioritising workloads. This role would suit an efficient and diligent systematic thinker, with a solutions-focussed can-do approach, who is confident at using CRM databases, WordPress, Office 365, and who enjoys setting up and refining administrative processes. The candidate should have previous administration experience (paid or voluntary), and who is hard working, proactive, reliable, and honest. An eye for detail is especially important and you need to be comfortable using your own initiative and be able to motivate yourself in your home-working environment.

Key Responsibilities

The candidate will be responsible for administration at Soundabout which includes:

• Ensure that email enquiries are dealt with professionally, promptly, and appropriately.

• Source and maintain Soundabout merchandise stock; update online shop, process, and send orders.

• Maintain and update Soundabout equipment, keeping detailed inventories and organising essential maintenance such as PAT testing.

• Input, update, and maintain essential stakeholder, project, events, and evaluation data using Salesforce (CRM system)

• Schedule, circulate, and collate monitoring and evaluation related surveys using Salesforce and Office 365, providing results for reporting purposes as required.

• Managing project and event sign up processes using Enthuse (digital fundraising and event management system).

• Undertaking administration relating to project and training commissions, partnerships, and memberships. This includes confirmation letters, 121 agreements, partnership agreements, membership renewals, annual fee updates, and contact liaison.

• Supporting colleagues with storage and venue hire administration, including researching and booking venues, checking accessibility, collating, and ordering any refreshments or equipment required. 

• Supporting recruitment and human resources administration, including data inputting on Breathe HR (digital HR system), supporting DBS checks and reviews, tracking training requirements, tracking insurance renewals.

• Manage Soundabout zoom accounts including creating and disseminating zoom links and recordings.

• Maintain, organise, and work with colleagues to maximise the use of Soundabout’s Office365 systems.

• Supporting administrative tasks across the organisation as required. 

A unique chance to make a real difference in the lives of children

Are you, like us, passionate about transforming the lives of children? We need your help to bring sustainable change to the most deprived children in the world, living in Darfur, Sudan, who are facing the threat of starvation and violence as the ongoing conflict in Sudan continues to threaten lives.

We need an Administrator to join our small, but dynamic team. You will have fun and learn many new skills as we work together. You will generally work from home, but as you will need to visit our office in Dorking, Surrey, once or twice a week, you will need to live within a reasonable distance. This is a key position with the responsibility of running the office, working with volunteers, supporting our Founder/Chairman, CEO and Deputy CEO, and ensuring our donors are kept up to date with all we are doing to help children so far away. You will get to know our supporters across the world many of whom have been helping Kids for Kids since we were founded in 2001.

About Kids for Kids

Kids for Kids is the only charity founded specifically to help children in one of the most challenging regions of the world, Darfur, Sudan. For the past 24 years we have been transforming the lives of whole communities through a unique package of integrated projects, working closely with the villagers themselves. Since 2001 we have adopted 110 villages transforming the lives of over half a million people. Despite ongoing violence we are still the only organisation delivering aid to remote communities thanks to volunteers in Darfur.  

What we are looking for

This is a key position as it will be your responsibility to ensure the smooth-running of the charity, enabling us to support even more children and their families. You will be the righthand person for our Founder/Chairman, CEO, and Deputy CEO. You will be in touch with supporters across the world. You will assist with drafting documents and correspondence with our supporters. You will be responsible for data entry and help us to migrate to a CRM system in the coming months. Event planning and coordinating with the rest of the team will be part of your brief, as will organising talks across the country to help raise awareness of our unique sustainable projects. You will be experienced with spreadsheets and with mailings, including the use of Reports from our current Access database. 2

Your efficiency in keeping accurate records and communicating effectively with our supporters will contribute directly to the extent in which we can help in Darfur. The administrative team is small, so your position is hugely important. You must have a keen eye for detail and love administrative tasks. Accuracy is essential. Because we all work from our own homes it is important that you are a good communicator, sharing our team spirit and ethos.

This is an immensely rewarding position, requiring someone who has a can-do attitude, is hardworking, efficient, has excellent attention to detail, can work in a fast-paced environment and is good at managing your own time. You will interact with our donors and Patrons as part of the public face of Kids for Kids, but most of all you will be as determined as we are to make a lasting difference to children’s lives. 

Location & commitments:

• Self- employed part time up to 25 hours per week (negotiable – as agreed)

• Around £15 per hour subject to experience

• Potential for this to be a full time appointment. Salary to be agreed.

• Hybrid – home based with up to 2 days a week working in Dorking

Are you an experienced and enthusiastic administrator?

We are seeking an Administrator to join our mental health research charity. The successful candidate will have the ability to provide vital financial admin support, carry out efficient administrative tasks, support the team with data protection regulations, wellbeing and project support.

We are looking for an organised, friendly and flexible individual who can carry out a range of day-to-day tasks including financial and office administration and IT support.  Attention to detail, demonstrating confidentially, a positive approach to working with others at all levels and the ability to manage your own workload are essential.  The Administrator will also work alongside our research and PPI (patient and public involvement) teams to support the organisation of meetings and events, assist in project administration and provide IT and logistical support to those connected with us where necessary.  Every day will be different, with the opportunity for you to develop your skills and be a core part of our team.

Our team is committed to transforming mental health research through collaboration, inclusion and a belief in equity and anti-oppressive behaviour.  We strongly encourage applications from Black people, People of Colour, people who are LGBTQIA+, those with a disability and those who identify themselves in marginalised groups, as well as people with lived experience of mental health issues.

We offer benefits including a competitive salary, hybrid/flexible working, a NEST Pension scheme with 6% employer contribution, wellbeing support and mentoring scheme, an individual training budget and access to an Employee Assistance Programme with healthcare cash plan. Please see the full Job Description for more information.

The closing date for applications is Tuesday 25th February 2025 at 9am. The Interviews will be held in person at the McPin office, week commencing 10th March 2025.

To apply please visit Job vacancies | The McPin Foundation to download an application form.

If you have any questions about the post please send your email to our contact inbox.

Expressions of Interest 

Job Title:   Data Administrator

Location:  Head Office - London Borough of Tower Hamlets

Salary:    £13,044.78

Hours: Hours:   16 hours PW – Thursday and Fridays

Contract:  6-month contract with the possibility of extension

We have an exciting new opportunity for a Data Administrator to work directly with the Performance & Compliance Team on a range of projects including resident satisfaction, compliance with regulatory requirements (including building safety, consumer standards, and data protection), the analysis and reporting of key performance data, and to support PRHA’s Equality, Diversity and Inclusion strategies. 

The day-to-day work will involve liaising with a wide range of service and department managers and staff.  You will be working within a small team that provides support to all departments within PRHA, with a focus on analysing data and providing the required reports for internal and external stakeholders (including to PRHA’s SLT and Board, and to our Commissioners). It will involve some data inputting as well as the review and analysis of data.

Who we’re looking for

• Have experience working with Excel and a good understanding of its use to analyse data and to produce charts and tables for inclusion within reports.
• Have experience with CRM databases, including the running of reports and export of data.  Preferably this would be in Salesforce, PRHA’s chosen CRM.
• Be able to work independently to meet deadlines and to organise own work-load effectively.
• Be able to liaise effectively with staff from other departments.
• Be able to manage and organize information so that it is accessible to others within the organisation.
• Have High level of skills in a range of computer skills including Microsoft Word, Outlook, Excel, Publisher and PowerPoint.

What we offer

PRHA was awarded the Investors in People Gold standard for the second time in 2022.  This award reflects staff feedback on their development and training opportunities, how they ae valued by PRHA and the support provided to them in fulfilling their roles. We are in the top 3% of housing associations in achieving this award. 

Our comprehensive, training and support package will enable you to grow in your career and achieve your professional aspirations.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Support Administrator – Fuel Bank Foundation

Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.

Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.

As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.

Key Responsibilities:

• Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
• Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
• Escalation: Proactively escalate unresolved queries to the appropriate team members.
• Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
• Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
• Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
• Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
• Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
• Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.

 What We’re Looking For:

• Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
• Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
• Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
• Problem Solving: A proactive problem solver with strong decision-making capabilities.
• Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
• Adaptability: Flexibility to adapt to changing priorities and support partner communications.

 Desirable Skills:

• Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.

 What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

Are you highly organised, motivated by your Christian faith and have excellent system and administration skills that will help support our Programmes team? Do you want to be part of supporting vulnerable communities across the globe to access the healthcare they need through the delivery of essential medicines and supplies? 

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

The Programmes team are looking to recruit a Programmes Administrator to support administrative functions across key programmatic areas and to provide general administrative support to the Programmes Team.

This role involves close collaboration with other departments, particularly in the Corporate Partnerships, Logistics, and Compliance teams, to ensure the efficient and effective placement of medicines and medical supplies in compliance with regulatory guidelines and best practices.

Additionally, the role provides administrative support for cross-team activities such as fundraising and communications, as well as for organisation-wide initiatives. This position is ideal for someone with strong administrative skills who is seeking a programme-facing role in a dynamic and supportive environment.

Person Specification

-   Experience of administration and record keeping to a high standard
-   Experience of working with data and systems
-   IT literate in all major MS Office applications
-   Highly organised, efficient and self-motivated
-   Excellent written communication skills
-   Strong interpersonal skills and ability to adapt as part of a small team
-   Ability to work with competing priorities, deadlines and targets
-   A commitment to accuracy, numeracy and excellent attention to detail
-   Ability to work within a regulatory/compliance framework
-   Committed to IHP's Christian Ethos and Values
-   Willingness to work flexible hours including occasional evening or weekend work 

The following would be desirable:

- Experience of managing relationships with external stakeholders
- Understanding of the international development, humanitarian or global health sectors

For further details regarding responsibilities and person specification, please see the job description.

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all areas of our work including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Applicants must have the legal right to work in the UK.

IHP Staff Benefits

• 25 days annual leave plus bank holidays 
• Specsavers eyecare vouchers
• Life Insurance and Critical Illness Cover
• Health and wellbeing support 
• Bike2work scheme
• Training and development opportunities
• Hybrid working/Modern office near Chancery Lane tube station

We have an active Equality, Diversity and Inclusion staff working group.  Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A new starter has described IHP as a place which 'puts people at our heart'. 

Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!

Applications will be reviewed as received and interviews will be held when required so please submit your application at the earliest opportunity.