People Services Coordinator Jobs in Manchester

Are you an experienced Volunteer Coordinator, with strong helpline or service delivery experience? 

The National Services Coordinator will be responsible for Volunteer Management across National Services. Supporting the recruitment, development, and onboarding of online volunteers.  As well as being responsible for the ongoing engagement of online volunteers.  This includes supporting our Helpline, Email and UYBO Services.

Working alongside the Helpline Service Manager, the role will support the development and growth of National Services.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

• Applicants in England and Wales: DBS Code of Practice
• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Responsible to: Project and Greater Manchester Programme Manager

Salary: £24,960 per annum

Holiday entitlement/Pension: Holiday entitlement will be 33 days per annum (inclusive of Bank Holidays), Employee Assistance Programme and access to an employee perk-based platform. The Tutor Trust also provides a contributory Government-backed NEST pensions scheme, which is offered to our employees after the qualifying period.

 About Tutor Trust

We’re a proudly Northern charity that believes in equity in education. We do our bit to achieve that by partnering with schools and education providers, to enable their young people to work alongside inspiring and motivating tutors – an opportunity they may not otherwise have. 

We know that our high-quality tuition helps improve young people’s academic attainment, wellbeing, and self-confidence, and supports their personal aspirations. 

Over the past four years, we’ve had an opportunity to reach more young people than we have before through government funding of the National Tutoring Programme. This is now wrapping up and we’re at a pivotal moment, ready to engage new school partners, donors, peers in the sector and the new Labour government.

 Our values

What we stand for and practise in everything we do at Tutor Trust:

We believe in fairness

We are passionate about making a difference

We are inclusive and supportive

We are quality-focused

We are ambitious

We learn

 Benefits of working at Tutor Trust 

•  Hybrid work model (2 days in the office) 
• Competitive leave - 33 days per annum (inclusive of Bank Holidays, pro rata) 
• Flexible working including Time Off In Lieu (TOIL) 
• Health and Wellbeing (Employee Assistance Programme, 24-hour GP service, mental health support and benefits platform, Perkbox) 
• Enhanced Family and Sick Leave (after a qualifying period). 
• Recognition and Culture (Thanks & Recognition, Highlights, team events) 
• Learning and Development (knowledge sharing, staff-led groups

Job Purpose

The Programme Coordinator post is an exciting role with Tutor Trust. You will assist the Programme Manager by liaising with local schools and organising tuition within the Manchester area. This will include attending meetings, coordinating tuition sessions and arranging tutor cover.

You will also support the tutor recruitment and training process and help to ensure that it runs smoothly. You will also maintain and improve systems for the benefit of all our tutors, including ongoing tutor support.

 Main Functions

· Assist with setting up and managing tuition assignments across multiple schools/ colleges across Greater Manchester.

· Input tuition related data into our Tutor Trust systems to support quality and impact

· Represent Tutor Trust in introductory meetings between tutors and teachers in schools and online

· Assist with general office functions in Manchester

· Assist in developing closer relations between tutors and opportunities for networking and working together

· Assist in the quality assurance, development and delivery of training for tutors and assist in the recruitment process for new tutors, including short listing and interviewing

· Take part in general induction presentations and other events to promote the Tutor Trust both internally and externally

· Help with preparation for Tutor Trust events aimed at a range of stakeholders

· Participate in project work

· Assist other staff to complete a variety of administrative tasks that enable the Trust to operate effectively and efficiently

· Any other duties commensurate with the grade and nature of the post

Person Specification

 Good candidates for this role will be high achievers, with excellent IT and English skills, diplomatic and inter-personal skills and plenty of initiative.

 Skills

· Can demonstrate experience of administrative skills in a previous role (either paid or voluntary.)

· Excellent communication skills with ability to establish a rapport and communicate effectively with stakeholders at all levels and from all sectors

· The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard

· Be a team player but also able to work independently when required to do so

· Excellent organisational skills

· The ability to manage office systems and contact databases and to use them effectively

· Be able to write fluently, to think clearly and to grasp new concepts quickly.

· To be fully IT literate, particularly to be competent with Microsoft Excel and Access

· Educated to degree level is desired but not a requirement.

Attributes

· Demonstrate a commitment to the goals and drivers behind the Tutor Trust

· Enthusiasm and ability to contribute to the successful development of the Tutor Trust

· Have excellent communication and interpersonal skills

· A willingness to work unsociable hours when required

· Willingness to undergo DBS clearance and be committed to Safeguarding children

· Be a team player

· Have strong organisational skills with a commitment to accuracy and attention to detail

· Be able to prioritise and manage tasks

· Experience of tuition/working in schools/working with young people is desirable but not essential

· Knowledge of Manchester is desirable but not essential

 APPLICATION INFORMATION

The job is based on a permanent contract (after a successful 3-month probation period). Your regular place of work will be the Tutor Trust Office Manchester, however the position will also involve regular travel to our Manchester schools. This is a full-time position (36.25 hours across five days a week).

Closing date for applications: Friday 3rd January 2025

Interviews to be held: w/c Monday 13th January 2025

Salary: £24,960 per annum & Contributory Pension

Start date: ASAP

Candidates are required to complete an application form and supply a cover letter outlining how they meet the requirements of the role. You must also complete the attached Equal Opportunities Monitoring Form.

To apply, please email all documents to our careers email address enclosed within the attached Job Description

The Tutor Trust is an Equal Opportunities Employer.

All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For further information please explore The Tutor Trust website.

All positions at The Tutor Trust are subject to satisfactory references and enhanced DBS check.

The Tutor Trust is committed to safeguarding and promoting the wellbeing of all children, and expects our staff and volunteers to share this commitment.

Background

Consumers International is the only global membership organisation bringing together over 200 member organisations in more than 100 countries to empower and champion the rights of all consumers for a fair, safe and sustainable marketplace.

We work with our members and partners, across national borders to address critical, systemic global issues that impact and involve consumers. We deliver innovative, collaborative and impactful programmes across our Change Agenda areas of energy, finance, mobility, digital rights, internet of things, artificial intelligence (AI), product safety, food, sustainable consumption and more. Representing and empowering people, we are the independent consumer voice in international policy-making forums and the global marketplace to shape a world where everyone has access to safe and sustainable products and services. Our work contributes to a better future by building consumer protection, engagement and empowerment globally.

Our work in clean energy futures

Within the Clean Energy Futures work programme, our vision is for a world in which consumers everywhere enjoy access to the benefits of an increasingly clean, decentralised and interconnected energy system. You can explore our past achievements in promoting consumer interest in clean energy on our website, here: Clean Energy Futures - Consumers International.

Our energy work is directed by our Consumer Power strategy, which guides our focus on putting people at the centre of a fast, fair & accountable energy transition under four pillars of action: securing energy consumer rights; sharing the benefits of a fair and affordable transition; empowering prosumers; and amplifying consumer voice in energy policy. Most recently, we have begun super-charging the consumer opportunities created by the transition and emerging energy-related technologies, using a new approach of working with a broader network of stakeholders, including businesses, to deliver positive change for consumers around the world.

Purpose of the role

The overall purpose of this role is to support the Lead for Consumers in the Energy System, in delivering research, analysis and global advocacy on the topic of clean energy futures and generally contributing to building our impact under our Consumer Power strategy. The Coordinator will focus on supporting implementation of a variety of new projects, for example:

• Through our “Exploring Energy Consumer Voice in the Clean Energy Transition” project, we are collecting and analysing examples of successful consumer voice campaigns and will showcase action by consumer organizations across multiple countries to drive forward the clean energy transition. This work aims to empower consumer representatives with a strong voice in clean energy transition dialogue. 
• In our “Blueprint for Inclusive Energy Services” project, we are working with businesses to explore energy consumer vulnerabilities and develop innovative, tailored services that can assist most vulnerable customers​ to access and afford the energy they need to support their wellbeing.

This is a varied role that will involve collaborating across Consumers International’s teams and working with external partners to support project management and assist with research, report writing and stakeholder engagement. The role will include supporting the Lead with direct communication to external stakeholders such as businesses, governments, subject matter experts and wider civil society, and working with our Member Engagement Lead to liaise with our consumer advocacy group Members.

Key Responsibilities

• Co-ordinate the implementation of clean energy futures projects. This will include managing the project plans and signalling the timelines for project deliverables, as well as assisting with engagement with a wide group of project partners to gather their inputs and feedback and keep them updated on project progress.
• Support the Lead in conducting research and analysis to support the development of proposals, reports and events relating to clean energy for consumers.
• Work with Consumers International’s members and partners to gather examples and insights to inform the development of our analysis and outputs, in particular for the “Exploring Energy Consumer Voice in the Clean Energy Transition” project, and on clean energy futures more broadly.
• Draft, provide input to, and disseminate communications (e.g. meeting minutes, research reports, topic briefings) to project stakeholders, ensuring accurate, timely and appropriate communications.
• Support organisation of in-person and online stakeholder workshops or meetings including supporting the development of agendas, invite lists and online and in-person logistical arrangements such as coordinating travel for staff and speakers and delegates attending the events. This may include both project-related meetings and representation at other events and high-level global moments such as COP30.
• Contribute your thoughts and ideas to development and delivery of the clean energy futures work programme and strategy.
• Support the communication of activities and decisions internally on clean energy futures so that all staff are informed and engaged in our work.

Patient Empowerment Co-ordinator

24 hours per week, remote with occasional travel.

Salary £30,000  pro-rata

Closing date 15th January 2025.

Antibiotic Research UK  (ANTRUK) is the UK patient organisation for people impacted by antibiotic and antimicrobial resistance (AMR). Our legitimacy to advocate for change, with policy makers and NHS organisations, comes from our small-scale research projects, our engagement with patients and their families, and from our direct support of patients through our information service and peer-support activities.

As part of a planned expansion, we are now looking to appoint a Patient Empowerment Coordinator. This is an exciting new role with an opportunity to build upon our existing patient engagement activities and to develop new workstreams for 2025 and beyond.

To be successful in the role you will need previous experience in service-user engagement, preferably engagement that informs policy and practice change. You will be highly organised, have great people skills, and be a skilled facilitator. Above all, you will be passionate about improving the lives of people in the UK impacted by AMR through this key role at ANTRUK.

Please note that our website is currently under redevelopment so some of the non-clinical content may not appear to be.

Please also see the ROLE DESCRIPTION for more information.

About Us

akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.

Job Summary 

We have one 14-21 hours part time role that can be based from our Manchester, London, Bristol or Newcastle office. The salary for this role is £12,658-18,987 per year (£31,645 per year full time equivalent). This is a temporary role on a one-year fixed term contract. 

This is an exciting opportunity for a well-organised and professional individual to join our team to support our work with young LGBTQ+ people facing homelessness. This role will support the Fundraising team to maximise their database usage by acting as an in-house CRM and data expert. The successful post holder will contribute to the organisations financial success by delivering key learnings to inform fundraising strategy.

Key Responsibilities

• Work with the Fundraising team to maintain the accuracy, consistency, and integrity of data within the Access Charity CRM.
• Regularly audit the database to identify and rectify data quality issues.
• Implement best practices for data entry, data management, and data governance.
• Serve as the primary point of contact between the charity and the Access Charity CRM provider, project managing the development of new CRM features, training programs, and system enhancements.
• Provide ongoing support and training to staff, ensuring they are proficient in using the CRM to its full potential and troubleshoot CRM-related issues, coordinating with the provider for resolution.
• Develop and maintain data dashboards and reports that provide actionable insights to support fundraising strategies.
• Analyse fundraising data to identify trends, opportunities, and areas for improvement.
• Collaborate with the Fundraising team to develop data-driven approaches to donor engagement, retention, and acquisition.
• akt may from time to time require you to undertake additional or other duties as necessary as commensurate with the role.

More information about the role can be found in the job information attached to this advert. 

Application deadline: midnight (11.59pm) 30th December 2024

Please note - applications will be reviewed as they're received and interviews conducted on a rolling basis.

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester. Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can not only build resilience, but identify further risks, providing preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities. Our aim is to empower and enhance the lives of the people we exist to support.

About the Accelerating Reform Fund

The Accelerating Reform Fund is a new initiative which aims to transform social care services, making them more responsive to the needs of the community. It is a national programme, with 42 regions allocated to have their own projects. Greater Manchester is one of the ARF regions. The ARF has a particular focus on unpaid carers and aims to boost short-term breaks for carers and improve hospital discharge processes. This work is made possible by Department for Health and Social Care grants. As an organisation, Gaddum has supported and collaborated with unpaid carers for many years, so we’re excited to bring our experience to the table. This role will be based in the Manchester team working to improve hospital discharge processes.

Job Summary

To develop and ensure safe discharge planning and information for patients and unpaid carers. To embed procedures to raise awareness of the needs of carers in a secondary care setting, working in partnership with the discharge, virtual and enablement teams. To empower carers to be involved in the discharge process.

Job Purpose

The purpose of this role is to provide operational leadership and oversight of the Carers Hospital Discharge Pilot in Manchester. The role involves line-managing a team of three Hospital Discharge Workers across multiple hospital sites, ensuring effective collaboration with hospital staff and community services to support carers. The aim is to enhance the identification and referral of carers, ensuring timely and appropriate support to prevent carer breakdown and facilitate smoother, safer, and more efficient hospital discharges. By fostering strong relationships with health teams, discharge teams, and local services, this role bridges the gap between secondary care and community resources, contributing to improved outcomes for carers and patients alike.

Location:            Manchester Hub (working across Greater Manchester)

Contract type:   Fixed Term until 31st July 2025

Salary:                Grade 3 -  £31,133.37 (pro-rata for part time)

Hours:                 Part time – 30 hours per week

Closing Date: Sunday 5th January 2025 at 11.30pm

This role is ring-fenced for those with lived experience of multiple disadvantage. 

Are you dedicated to empowering people with experience of homelessness? Do you have excellent communication interpersonal skills and a commitment to overcoming barriers to healthcare faced by those with lived experience?

Join Shelter and you could soon be playing a vital role helping people who are affected by the housing emergency.

About The Role

You will support the Project Coordinator to deliver the My Health Matters Project in Manchester including the Homeless Health Peer Advocacy service. The Service is delivered by volunteers with lived experience and is a front facing project delivering 1 to 1 support on an outreach basis. You will help to recruit volunteers and support them through their induction with Shelter; provide day to day support for peer advocates and peer research volunteers; accompany volunteers on outreach appointments, support with referrals, attend group meetings, administer expenses and other admin duties. The post will be based in our office at Swan St but will require travel across Greater Manchester and occasional travel to other cities including possible overnights.

About You

You understand the barriers to accessing healthcare faced by people who are experiencing homelessness and can form professional relationships with peer advocates and Homeless Health Peer Advocacy clients, all the while following relevant guidance and safeguarding procedures.

You empower those with lived experience through your excellent interpersonal and communication skills and you are as comfortable working collaboratively as you are working independently.

Most importantly, you are dedicated to developing your skills to support others in the role and committed to Shelter’s purpose and values of equality and social inclusion.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme, and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About The Team

My Health Matters is a peer-led health inclusion project that works towards an inclusive health system where everyone has access to the health care they need. My Health Matters supports people experiencing homelessness to address physical and mental health issues through the delivery of a Homeless Health Peer Advocacy service. We work to improve people’s confidence in using health services and increase their ability to access healthcare independently. The project brings together frontline health and social care services with those with lived experience supporting the co-production of solutions to health inequalities in Manchester.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please submit your CV, along with a supporting statement. The supporting statement should demonstrate how you meet the About You points in the job description, and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Please use real examples and write up to 350 words per point. CVs without an accompanying supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

Role outline and purpose

Network Services Co-ordinators play a critical role in the delivery of central services to food banks in Trussell’s network.  The Network Services teams fulfils three vital functions for Trussell; answering public and food bank enquiries, delivering projects for food bank operations, and providing guidance and training on food bank facing platforms.  The  co-ordinator role is vital to Trussell’s delivery of high-quality services and information both for network members and for other enquirers.

Role responsibilities

· Provide technical and operational support to the network on a variety of food bank facing platforms, including creating and maintaining resources, guidance documents and training for all food bank personnel. 

· Compose and send communications and messages to the food bank network.

· Analyse and report on operational data sets, reporting to other teams in Trussell and external partners.

· Lead and manage operational projects, including working with external partners and stakeholders from across Trussell.

· Reply to public enquiries and complaints from members of the public.

Person Specification

Technical skills and minimum knowledge:

· Using technical systems such as Wordpress, CRMs, databases etc

· Managing projects and / or understanding of project management principles.

· Customer facing skills, answering enquiries and demonstrating effective communication.

· The ability to write concise and engaging communications and resources.

· Utilising feedback and data sets to make decisions.

Behaviours and competencies:

· Can communicate effectively and compassionately with a range of different people and stakeholders and using influencing skills.

· Ability to balance competing priorities and work to tight deadlines, organising their own workload with limited supervision.

· Demonstrate a commitment to the values of Trussell.

· Demonstrates empathy for people from disadvantage, marginalised or socially-excluded backgrounds.

Key Stakeholders

· Food banks

· Operations – Area Managers, the Pathfinder Team and wider Network Support & Grant Giving department

· Volunteering

· The Corporate Partnerships

· Brand and Marketing

· Learning and Development

· Strategic Communications

Floating Support Coordinator

Location: Manchester

Salary: £24,020 - £30,790 per annum

Waythrough launched in October 2024 following the merger of two other organisations. Their vision is to break down the barriers that stop people getting the support they need to live a life they value. They tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

The Role

As a Floating Support Coordinator, you will have the opportunity to support clients through one-to-one work, care planning, risk assessment, and multi-agency working. You will also be involved in delivering group interventions and liaising with their partners to support each client's overall health and well-being. This role is based in Manchester and involves visiting clients in their homes to deliver support. Therefore, a Valid UK driving license is required. 

The organisation believe in providing comprehensive training to ensure that their team members have the skills and knowledge necessary to fulfil their roles. So, if you have a passion for making a positive impact on people's lives but lack some of the necessary skills, they encourage you to apply.

Key Duties:

As part of their integrated team, you will collaborate with colleagues, community organisations, and stakeholders across a range of settings to help individuals maximise their sustainable recovery capital and community opportunities.

They are committed to delivering an evidence-based, comprehensive psychosocial program alongside a range of activities that support Wellbeing. Their focus is on ensuring effective delivery of a Support package within the full integrated service model, with a focus on successful and sustainable exit from support.

Benefits

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family friendly policies
• Happy, Healthy You! – their wellbeing offers for their workforce
• Employee Assist Programme and Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

Floating Support Coordinator

Location: Manchester

Salary: £24,020 - £30,790 per annum

Hours: Part Time

Waythrough launched in October 2024 following the merger of two other organisations. Their vision is to break down the barriers that stop people getting the support they need to live a life they value. They tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

The Role

As a Floating Support Coordinator, you will have the opportunity to support clients through one-to-one work, care planning, risk assessment, and multi-agency working. You will also be involved in delivering group interventions and liaising with their partners to support each client's overall health and well-being. This role is based in Manchester and involves visiting clients in their homes to deliver support. Therefore, a Valid UK driving license is required. 

The organisation believe in providing comprehensive training to ensure that their team members have the skills and knowledge necessary to fulfil their roles. So, if you have a passion for making a positive impact on people's lives but lack some of the necessary skills, they encourage you to apply.

Key Duties:

As part of their integrated team, you will collaborate with colleagues, community organisations, and stakeholders across a range of settings to help individuals maximise their sustainable recovery capital and community opportunities.

They are committed to delivering an evidence-based, comprehensive psychosocial program alongside a range of activities that support Wellbeing. Their focus is on ensuring effective delivery of a Support package within the full integrated service model, with a focus on successful and sustainable exit from support.

Benefits

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family friendly policies
• Happy, Healthy You! – their wellbeing offers for their workforce
• Employee Assist Programme and Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

About Us

akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.

The Team 

This role sits within London or Manchester, as part of the Marketing and Communications team and reports directly to the Brand and Marketing Manager. 

Job Summary 

We have one 28 hour part time role that can be based from either our Manchester or London office. The salary for this role is £25,316 per year (£31,645 per year full time equivalent). 

This is a role with responsibility for akt’s content production, social media channels and website content. The post holder is responsible for day-day channel management including the social media calendar, delivering content via agencies and pro-bono freelancers according to brief, and producing quick in-house content.

Duties and responsibilities

• Develop an effective content marketing plan to maintain regular posting, key messages, and brand consistency across owned social channels.
• Manage the social media content calendar.
• Day-day community management of akt’s social media channels (including Instagram, TikTok, Youtube, Snapchat and LinkedIn). Create an approach to out-of-hours and holiday coverage. 
• Support the Brand and Marketing Manager to maintain relationships with key amplifiers (mega, macro, mid, micro, nano), working collaboratively to brief & commission content and generate coverage for akt.
• Where appropriate, produce in-house native content for social media, working with apps like Cap Cut and Canva to turn ideas into action at rapid speed.  
• Work closely with corporate partners to bring their activity to life on social media - attending meetings and feeding into plans/pitches.
• Protect the reputation of akt on social media and keep best-practice and guidance up to date. Monitor negative comments and inform the team of risks to the akt brand.
• Update the team on all things social & influencer – identifying key opportunities and threats in the digital landscape.
• Work at pace, adhering to strict deadlines, hitting targets for social media posting and remaining agile (turnaround in hours) when trending opportunities arise.
• Commission freelancers and agencies to increase akt’s content capacity, overseeing briefing, project management and project delivery.
• Manage social, content & design requests for organisational stakeholders – either by commissioning external support or by producing in-house.   
• Support the Brand and Marketing Manager with reporting requirements, feeding data learning back into content.
• akt may from time to time require you to undertake additional or other duties as necessary as commensurate with the role.

More information about the role can be found in the job information attached to this advert. 

Application deadline: midnight (11.59pm) 30th December 2024

Please note - applications will be reviewed as they're received and interviews conducted on a rolling basis.

The Opportunity   

The Aspiring Professionals Programme Coordinator (APPC) role will be well-suited to someone who is focused on the best ways they can help the aims of the charity as well as those of our participants and partners. An APPC is responsible for supporting the delivery and development of the Social Mobility Foundation’s programme of activities for young people through their S5-6/sixth form and university years.   

The SMF offers in-person and online support and opportunities, so this role will involve providing virtual and in-person support to students and working with employers across the UK.

Contract Type: Fixed Term, 12 months.

1. Achieving Results 

• Organising, supporting and delivering skills sessions, partner events, university trips, both in person and virtually across SMF cities and other parts of the UK. 
• Coordinating logistics for virtual and in-person events, including content creation, securing venues and speakers, producing webinars and video calls, advertising events, collating attendee lists and compiling feedback/evaluation 
• Coordinating logistics of 6F/S5-6 and undergraduate internships, including but not limited to, internship advertising and student selection, liaising with students and employers throughout internship delivery, and compiling student feedback/evaluation 
• Collaborating with SMF STAR Support partners to support the young people on our programme in their applications for internships and graduate roles 
• Assisting with the organisation and delivery of in-person residential programmes for students from across the country 
• Creating digital resources and supporting services that help APP students with university applications and internship and career opportunities 
• Staying on site (day and overnight visits) for residential programmes and/or university visits when the need arises 
• Support the running of the Social Mobility Foundation’s Mentoring Programme, including but not limited to, mentor recruitment, student and mentor matching and monitoring the relationship of participants and their mentors in assigned sectors 
• Building relationships with schools and employers to promote and gain support for SMF’s programmes, including visiting and presenting in schools in the coordinator’s region and engaging virtually with schools and employers across the UK 
• Marking student applications to the Aspiring Professionals Programme and onboarding students across the UK 

2. Self-management 

• Taking a problem-solving approach to the role, escalating issues as needed 
• Managing work across a range of areas simultaneously 
• Developing a strong understanding of the SMF’s work and social mobility across the UK, demonstrating SMF values in all work 
• Using initiative to ensure effective liaison between the SMF and its student participants and target schools and colleges  
• Using initiative to ensure effective liaison between the SMF and its employer partners 

3. Delivering Excellence 

• Maintaining excellent monitoring, evaluation and tracking procedures for student progress and the effectiveness of activities and events; compiling reports as required   
• Undertaking all relevant activities to ensure all stakeholder relationships are well maintained, including meetings and email/letter correspondence, general admin tasks, and the resolution of any complaints 

4. Collaboration 

• Primary point of contact with students across the UK 
• Maintaining shared inboxes across teams within the SMF 
• Supporting the Impact and Strategy Team with programme pilots, as and when necessary 
• Other duties, as required by the management team, to assist the operation of the SMF’s activities   

Person Specification

• Excellent interpersonal and communication skills   
• Strong administration skills and confidence with using IT 
• Confidence in preparing and delivering presentations in face-to-face and virtual settings 
• Experience of relationship management and/or customer service 
• Excellent attention to detail when undertaking tasks 
• Ability to work as part of a small team 
• Hard-working and efficient 
• Self-starter with ability to prioritise tasks, take initiative and work independently 
• Ability to adapt to new situations as they arise, and problem solve effectively 
• Committed to the aims of the charity 

We value ability and potential more than specific experience, and we are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage applications from people from low socio-economic backgrounds, from people who are care-experienced, and from people who are Black, Asian or of minoritised ethnicity.   

Benefits

• 25 days annual leave pro rata’d, plus bank holidays.
• Time off in lieu for work outside contractual hours.
• 5% employer pension contribution after a satisfactory completion of a three-month probation period.
• Flexible working hours.   

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59, Monday 13th January 2025.
 

• A letter outlining your suitability for the post along with specific examples from past experience. Please ensure a contact number is included.  
• A short statement answering the question: What do you think are the main concerns the young people that SMF target face regarding access to universities and professions? (500 words maximum) 

Please note that generic applications, AI generated applications, and CV’s will not be considered. 
 

Interviews: First round interviews will take place from 20th January 2025. Interview candidates may be asked to complete online tests; this will be arranged after interview. 

Stargardt's Connected is a unique award-winning charity supporting those with the rare sight loss condition Stargardt's Disease. Our mission is raising awareness, giving support and seeking a cure.  Founded in 2017, to address the lack of support and awareness around the condition, today the charity reaches well over a 1000 people and is rapidly growing.  

The following are the range of duties you will be asked to contribute to and would be undertaken dependent on priorities and capacity.

● Manage the Charity’s email inboxes, responding to communications from the Stargardt’s Community, volunteers, external partners, and third parties. Triage messages, escalate to the CEO when necessary, and develop responses with appropriate signposting to information and support.

● Represent the Charity at various in-person events alongside the CEO, including Stargardt’s Connected events (e.g. annual conference, summer picnic) and external events (e.g., Sight Village, fundraising events, other sight loss charity events).

● Assist the CEO in developing content for presentations, articles, and resources for the Charity.

● Co-ordinate the development and dissemination of the Stargardt’s Connected e-newsletter via Mailchimp, collaborating with the CEO to gather and create content.

● Co-ordinate the Charity’s social media channels (X, Facebook, Instagram, YouTube, LinkedIn), ensuring timely posting of news and updates, building a following, and responding to comments and direct messages, escalating to the CEO as needed.

● Oversee the Charity’s Zoom account, including setting up and helping to run online meetings for Community events, Trustee meetings, and ad-hoc meetings with external partners.

● Support the organisation and coordination of logistics for Charity activities, including liaising with vendors, organising travel and accommodation for conferences, managing event registrations, handling donations, and coordinating the sign-off and submission of policies and reports.

● Take ownership of the Charity’s Google Drive, establishing systems and processes to manage files in compliance with data protection, audit policies, and best practices.

● Attend and minute meetings with external partners and the Board of Trustees as requested.

● Any other similar reasonable duties as required

WorkWell is an opportunity to create a more collective approach to supporting residents with health conditions to retain or find work, integrate existing health and work services, and support and increase capacity to provide additional support within the system.

As a Community Connector, you will use strength-based approaches to support individuals referred to Wellbeing Matters by the primary care networks and WorkWell partners to connect with appropriate community assets, activities or services that support their wellbeing and self-care.

Working within the WorkWell Salford multi-disciplinary team and primary care networks, you will be a strong communicator, able to promote the WorkWell offer and identify individuals who will benefit from your support. You will be a team player working as part of the Wellbeing Matters staff team.

To be successful, you will be experienced in working collaboratively, working one-to-one with clients to access support, and sharing insight and information to support the wider Wellbeing Matters team based on your engagement within the WorkWell partnership.

If that sounds like you – then we want to hear from you!

In return, we offer:

• 28 days’ holiday rising to 30 days after five years plus bank holidays (pro rata for part-time)
• Paid sick leave – subject to terms and conditions of service
• A compassionate approach to dependants’ leave and compassionate leave to help deal with life’s unforeseen circumstances
• Pension scheme with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle-to-work scheme
• Membership of the Hospital Saturday Fund via an employer-subsidised scheme (optional and non-contractual)
• RHS family membership (optional and non-contractual)
• Development opportunities – we support and encourage our staff to progress in their careers (including formal training)
• A supportive working culture – we respect and support one another to do the best we can

For further information and to apply, please visit our website via the Apply button.

We are actively reviewing applications and will be reaching out to suitable candidates promptly, so don’t hesitate to submit your application.

The first review of applications will be on 9th December 2024 at noon. If we are unable to identify suitable candidates at this stage, we will extend the deadline to 2nd January 2025 at noon.

Initial interview date (subject to response): 16th December 2024.

Please note late applications will not be accepted.