People Manager Jobs in Bradshaw, Greater Manchester

• Salary: £36,517 FTE (pro-rated £18,258.50) in London, £32,328 FTE per annum (pro-rated £16,164) outside of London
• ​Hours: Part-time (17.5 hours per week)
• Contract: 12 months fixed term
• Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
• ​Closing date: 09.00, 26 November 2024
• ​Shortlisting date: 27 November 2024
• Interviews: 3–4 December 2024

About the role

From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country. As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.

About the job – Supporting a busy executive team, this includes: our chief executive officer, four directors, executive office manager and executive officer.

Responsible for the efficient and accurate performance of a range of executive office administrative tasks.

Support the executive officer to manage diaries for the executive team, including:

• scheduling meetings and managing internal and external colleagues’ expectations.
• liaising with staff and external contacts in order to schedule meetings.
• organise meetings to include compilation of agendas, circulating papers and producing notes.

Provide administrative support to the executive team as required, including:

• booking travel and sourcing meeting venues, catering arrangements etc
• providing admin support to steering groups and projects as and when required. This includes note taking and collation and maintenance of actions and decisions log
• raising and processing purchase orders and expenses
• support an inclusive culture at NCVO, that values diversity.

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.

We help young people to build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.

We are looking for a Head of Governance and Risk to lead our corporate governance and risk management functions.

As a trusted advisor, you will support the ELT and Trustees Board and its sub committees on all issues relating to corporate governance, compliance and risk management.

You will define, implement and continuously improve Duke of Edinburgh Award (DofE)’s Governance Framework in line with the Charity Governance Code. You will also ensure DofE’s risk management strategy and framework is embedded and effective. 

This is a great opportunity for an experienced governance and risk management professional looking for their next challenge.

 What we are looking for:

You will have substantial experience in strategic leadership and day-to-day management across governance, risk management and assurance, or information governance and data protection.

A thorough understanding of corporate governance in the charity sector is essential, along with experience in advising Boards of Trustees and Executive Leaders on governance matters.

You will also bring expertise in risk management and assurance, including the development and oversight of risk management frameworks, supporting processes and procedures, and handling internal audit reviews

You will have a high level of personal integrity and an ability to maintain a high degree of confidentiality with a can-do attitude. 

What will you get in return?

The opportunity to work for a successful and dynamic charity that has the development of young people at its heart and the wellbeing and development of its people constantly in focus.

From day one you’ll have access to a generous pension scheme and an employee assistance programme, flexible working, volunteering days and Healthcare cash plan, plus many more.

Closing date: 28th November – Midnight

First interview date: 4th & 5th December to be held via Teams

Second interview date: Week commencing 9th December

If you would like to access the application form  in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us.

The DofE are committed to safeguarding and promoting the welfare of young people.   All successful applicants will be required to undergo a Basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.

Purpose of the role

The Relationship Fundraiser will develop fundraising income through nurturing relationships with individuals, companies and groups.As a staff ambassador for Day One, championing our values and behaviours and being committed to the difference that Day One makes is essential.

The role sits within our Fundraising and Communications Department and will play a big role in delivering our Fundraising Strategy and supporting campaign activities.

This challenging new role requires a positive, proactive and resilient self-starter with the ability to drive innovation, change and growth. You will be able to demonstrate a proven track record of providing outstanding stewardship to every supporter, and building long-term, productive relationships focusing on an increase in supporter numbers and income to reach or exceed budget. 

You will work within the diverse public fundraising team, encompassing community, individual giving, corporate fundraising and events.  Our USP is providing exceptional personalised stewardship to every supporter.  We are all about building and maintaining brilliant relationships with supporters – be they individuals, corporates or groups. You need to absolutely love meeting and talking to people, be genuinely interested in them, why they want to support and how they might like to get involved.  You will be one of the public faces of Day One, attending regular events and networking opportunities.

Day One Trauma Support is now providing face to face services in Leeds, Liverpool, Sheffield, Middlesbrough, Newcastle and Manchester. Our preference is for this role to be based in the north-west to build and develop our supporter networks around Aintree Major Trauma Centre and the Greater Manchester Major Trauma Hospital (Salford), but if you’re amazing and live in the north or north-east, then we’d still love to hear from you.

Who you’ll be working with 

You’ll work as a key member of our friendly, experienced and enthusiastic communications and fundraising team.  We're a small, dedicated team with big ambitions, and we prioritise time to work collaboratively and support each other.  You’ll be line-managed by our Fundraising Manager and work alongside our Senior Fundraiser and our Fundraising Assistant. You’ll be supported by our Fundraising and Communications Director, our Senior Leadership Team and Board of Trustees. 

We want Day One to be the charity that fundraisers want to work for: with creativity and autonomy in your role and the positive impact we can have on the lives of major trauma patients and their families. If you are self-motivated and want to be part of a compassionate and high performing fundraising team, we’d love to receive an application from you. 

Please refer to the attached recruitment pack for more information, the Job Description and Job Specifiation.

How to apply 

Please upload your CV, and a supporting statement (no more than 400 words) demonstrating how you meet the criteria and outlining why you’re interested in the role. We don’t need anything else from you at this stage. 

Closing date: Monday 25 November 2024 

Interview date: tbc - w/c 2 December 2024 

Senior Finance Administrator

We have an exciting opportunity for an experienced Finance Administrator to join a dynamic and supportive team. 

The role offers hybrid and flexible working and part-time hours.

Position: Senior Finance Administrator

Location: Remote 

Hours: Part-time working, 16 hours per week with the option to work up to 22.5 hours

Salary: £28,626 - £34,544 pro-rata (plus London weighting if applicable)

Benefits: 22 days annual leave plus Bank Holidays (pro rata), day off for your birthday, 5% pension contribution

Contract: Permanent

Closing Date: 16th December 2024. Interviews will be held on a rolling basis, so early application is encouraged as we reserve the right to close the advert early

The Role

The Senior Finance Administrator is essential to the financial operations of the organisation and is responsible for preparing and sending accurate invoices, managing AR/AP, preparing budgets and reports, improving internal processes and handling finance-related enquiries.

Working closely with the staff team and board, the Senior Finance Administrator provides business support, while ensuring that all financial processes align with the co-operative’s values and strategic goals.

Main duties include:

• Ensure the effective day-to-day running for financial operations in line with processes and procedures

• Regularly review finance systems and processes, recommending and implementing improvements to enhance efficiency and data accuracy.

• Use CRM and accounting software (Xero) to ensure accuracy of data to manage financial data and information.

• Create financial reports and support business development.

• Create and check invoices for accounts payable and receivable, ensuring accuracy and timeliness, and cash flow.

• Set up new suppliers and maintain strong relationships with purchasers, manage contract renewals, ensuring all contracts are up-to-date and compliant.

• Support payroll and expense claims

• Handle finance-related enquiries, providing accurate and timely responses.

The position is grounded in the co-operative’s ethos, ensuring financial processes align with the organisation’s values and strategic objectives. The co-operative is co-run and co-owned by its members, who are Deaf people and communication professionals. As an employee, you can become a worker member and have a say in how the business is run. 

About You

You will have demonstrable experience of working in a finance administration role with an excellent understanding of financial principles and practices. 

You will also have experience of:

• Using Microsoft Office, in particular Excel including formulae and data analysis

• Using Xero

• Dealing with income

• Using a sales CRM database

Join the team and contribute to a meaningful and impactful mission while developing your career in a supportive and inclusive environment. 

To fulfil the role, you must have the right to work in the U.K. 

About the Organisation

The co-operative develops ethical tech to support the provision of British Sign Language (BSL) Interpreters and other communication professionals. The organisation values diversity and promotes equality and encourages and welcomes applications from all sections of society and are keen to receive applications from members of the Deaf community. We are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. 

You may also have experience in areas such as Administrator, Admin, Administration, Finance Administrator, Finance Officer, Finance Coordinator, Finance Support Administrator, Finance Lead, Senior Finance Administrator. #INDNFP

Please note NFP People are advertising this role on behalf of our client.       

Programmes Administrator (Greater Manchester & Other Regions) £22,000 per annum (pro-rata)

Full time role (37.5 hours) with an initial 6-month fixed term contract continuing subject to funding.

Remote working, with the option for hybrid working (two days working from home, two days in the office in Manchester, and the remaining day up to you).

At One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.

Would you like the opportunity to:

• Be part of a dynamic, values-driven organisation working to achieve lasting social change?

• Work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in Great Britain? 

• Help shape a growing organisation?

• Enhance your personal development and job satisfaction through monthly team training sessions, personal L&D opportunities and a 15 hour per year volunteering allowance?

If so, this may be the role for YOU!

About the role

The Programmes Administrator will be in charge of the smooth running of 1MM Mentoring Programmes in Greater Manchester and other regions, including the supporting of mentors & mentees through their journey. By ensuring a fast and effective onboarding process, timely communication, and ongoing support for our participants the Programmes Administrator will assist Regional Managers and/or the Head of Delivery with maximising the positive impact of 1MM’s mentoring programmes. This role reports to the Head of Delivery. 

For a more detailed job description, please see the job pack attached.

Remuneration and benefits: Salary bracket of £22,000 (pro rata), up to 6.5% employer pension contribution and 25 days holiday per year (pro rata). 

**Please note that applications submitted without a Covering Letter will not be considered**

For further details on how to apply, please see application guidelines attached.

Flood Engagement Officer – Job Description Overview

The National Flood Forum (NFF) is seeking a dynamic, motivated individual for the role of Flood Engagement Officer for London and the Home Counties. This is an exciting opportunity for someone passionate about working with communities, especially those at risk of flooding, to deliver community-based flood risk management solutions.

Key Details:

• Location: Home-based (London and Home Counties team), with regular travel across London and the South, including evening meetings and occasional overnight stays.
• Hours: Full-time, 37.5 hours per week
• Salary: £24,500 to £25,500 per annum (discretionary London weighting may apply)
• Contract: Permanent
• Benefits: 30 days annual leave (plus bank holidays), a day off for your birthday, auto-enrolment pension scheme, learning and development opportunities.
• Closing Date: 8th December 2024 (Midnight). Early application is encouraged as the position may close earlier if sufficient applications are received.

Role Overview:

The Flood Engagement Officer will support the London and Home Counties community engagement team, reporting to a Community Engagement Manager. Your primary responsibility will be to work closely with communities to support them in tackling flooding risks.

Key Responsibilities:

• Community Project Delivery: Lead and support the implementation of projects focused on flood risk management.
• Community Engagement: Engage and empower at-risk communities, ensuring they have the tools and information to co-create solutions to flood risks.
• Stakeholder Management: Build and maintain relationships with key community stakeholders and partners.
• Data Management: Provide data to help evaluate and support engagement activities.
• Support the Senior Team: Assist in broader tasks and activities as required by the senior team.

About You:

The ideal candidate will be:

• Empathetic: Understand the challenges faced by those at risk of flooding and help to work with communities and agencies to provide practical solutions.
• Organized and Flexible: Able to prioritize tasks and travel extensively across the region, including evenings and occasional overnight stays.
• Collaborative: A team player with a solution-focused mindset.
• Skilled in Engagement: Experience or an interest in community engagement and building relationships.
• Driving Licence: Full driving licence and access to a car are essential due to the travel requirements.

You must also be a resident of the UK with the right to work in the UK.

About the National Flood Forum:

The NFF is a national charity founded by those affected by flooding, working to support and represent individuals and communities at risk. The organization focuses on empowering flood-affected communities to recover and improve flood resilience. The NFF encourages applications from individuals with lived experience of flooding, and from diverse backgrounds.

Application Process:

To apply, please submit the following:

• CV (maximum 2 pages) with your current address.
• Supporting Statement (maximum 1 page) demonstrating how your skills and experience align with the role.
• Equal Opportunities Form https://forms.gle/9bzuVF9msjWc6JaR8 

Please include details of how you heard about the position.

This is a wonderful opportunity for those passionate about community engagement and flood risk management to make a tangible difference in people’s lives.

Job Title: Head of Grants 

Reports to: CEO

Salary: £45,000 - £47,000 pa (dependent on experience)

Location.  Remote, home-based work and occasional attendance in Edinburgh office.  
 

Contract.  This will be a full-time, 35-hours post, but we may consider part-time arrangements to start with.  Some flexibility will be required to attend events and meetings away from Edinburgh. 

Responsibilities.  Head of Grants will have the following responsibilities: 

• Provide the lead for the Grants’ Department in the VF, managing relevant staff to best effect and shaping the Grant-Making Policy to suit the VF’s objects.
• Provide high quality policy, communications and strategic advice to the CEO and Trustees. 
• Liaise with other organisations (eg Cobseo, AFCFT, OVA, other charities) to formulate policy and to enable smooth and effective operation of the VF’s Grant-Making Policy.
• Deliver the Grant-Making Policy approved by the Trustees.
• Suggest changes to the Grant-Making Policy to the Trustees when necessary, having identified impact and backed by research where possible.
• Ensure the quarterly and annual grant-making schedules are maintained, including arranging meetings and providing briefing packs for Trustees.
• Manage workloads to match staff employment contracts.
• Provide effective grant-making processes and identify improvements when necessary.
• Oversee the grant management aspects of Salesforce.
• Provide good coordination between the Grants Department and other departments in VF and with contractors.
• Promote the VF culture:  cheerful, efficient and engaging effectiveness.
• Lead and manage the grants’ communications strategy.
• Overseeing the measurement of the impact of VF grants.
• Other duties and responsibilities as appropriate to the post and requested by the CEO. 
   

Experience and Qualifications.  Candidates should possess the following experiences, qualifications and skills: 

Experience

• Proven experience and success in a relevant Third Sector grants’ management role.
• Good understanding and knowledge of the Armed Forces’ elements in the Third Sector.
• Experience of conducting due diligence into grantees.

• Understanding of business functions such as HR, finance and information security.

• Demonstrable competency in planning.

• Working knowledge of IT and comms systems, including Salesforces and MS 365.

• Excellent organisational and leadership abilities.

• Excellent interpersonal skills.

• Aptitude in decision-making and problem-solving.

Qualifications

· Degree or equivalent (Must)

About Us

The Veterans’ Foundation (VF) is an independent grant-making charitable foundation. It has established a substantial grants’ programme to support charities and organisations in the UK that provide charitable support to those in need among serving armed forces personnel, veterans, operationally qualified seafarers and their immediate families.  The charity has grown rapidly since inception in July 2016 and has to date (Oct 24) given away more than £25M to good causes and handed out around £1.6M to good causes each quarter for the past year. 

The VF supports a broad range of charities and organisations that deliver a wide variety of projects to members of the armed forces’ community including those that reduce homelessness, increase employment, provide welfare and medical support, increase confidence and social integration, as well as reducing dependence on alcohol and drugs.  The VF gives priority to charities and organisations who can demonstrate that they are directly involved in the provision of support to those in need, and that are well-run organisations of low to medium wealth while also recognising innovation.

Since inception, income has come mainly from the Veterans’ Lottery, however, individual and corporate donations have grown significantly, and we now have staff focusing on this too. 

The VF’s office is based in New Town in Edinburgh’s city centre.  The VF’s staff consists of 13 employees:  Chief Executive Officer, Chief Operating Officer, 2 x staff in Finance, 3 x staff in Grants and 5 x staff in Fundraising.  We now seek someone to fill a new post as Head of Grants.

Last year, 136,000 young people approached their council for help as they were homeless or at risk of being homeless. Even more alarming is that figure represents an increase of 58% from six years ago. Youth homelessness costs the UK economy an estimated £8.5bn, largely due to unemployment, and so the challenge can feel huge. But we already have the resources to solve it within the built environment sector. And that is where LandAid comes in.

We use our links to the UK’s property industry, harnessing its members’ direct capital, assets and skills to help tackle youth homelessness by awarding grants and investing in frontline charities, providing financial support, and brokering free advice and expertise to increase the impact of their support.

The Chief Financial and Operating Officer is an important new role for us, created to ensure we achieve our ambitions over the coming years by focusing on delivering better quality of management information, insights and analysis to the Board and leadership to inform decision making. A key early component of the role will be to develop a detailed four-year financial plan in line with our organisational strategy. You will also look to invest in our internal operations by driving continuous improvement and exploring emergent technologies that offer us the ability to deliver greater real-time insights to and efficiencies for our teams. In addition, you will review our risk and governance frameworks by working actively with our Board sub-committees.

Beyond finance, you will oversee our outsourced HR and IT functions, ensuring we receive high-quality and cost-effective support and have robust systems and policies in place. You will also continue our work to become an employer of choice, building on our achievements today which have seen us identified as one of the UK’s ‘100 Best Small Companies to Work For’, and shortlisted as one of the ‘Top 30 Charities to Work For’.

We are looking for a chartered accountant who brings senior finance leadership experience either at executive director level in an organisation of similar size to ours, or deputy director level in a larger organisation, most likely within a charity setting. Knowledge of the built environment and/or capital investment is advantageous, as is an understanding of the models of social investment. Crucially, you’ll be the sort of person your colleagues are keen to learn from and eager to work with, able to offer expert insight and coaching with patient enthusiasm, but comfortable in offering clear advice and direction when needed.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. If you would like an informal discussion about the role, please contact Tall Roots via their website.

This is an exciting opportunity to join a growing and friendly team in a dynamic regional charity.

The Charity has consistently punched above its weight, achieving an impact beyond its size.  Since 2000, we have invested over £45m in vital research activities in the region’s top hospitals and universities, constantly pushing the boundaries forward in the fight against cancer.  We have also launched influential, region-wide initiatives, including award-winning public health campaigns, a leading-edge annual Regional Report on cancer and creating the innovative Lab-Coat Learning education programme for the region’s schools as well as launching a retail chain.

We are driven by the difference we are making in the fight against cancer.  If this is a fight which excites and inspires you, then step forward: we’d love to hear from you.

At Muslim Youth Helpline (MYH), we are dedicated to supporting young Muslims' mental health and wellbeing through free, confidential, and accessible services. Our team is committed to understanding the unique challenges faced by our community and providing culturally competent, faith-sensitive guidance.

Our Vision: A world where young people are empowered to overcome challenges and live a God-centred life of meaning and purpose.

Our Mission: To provide compassionate services and support to improve the mental well-being of young people.

Following the recent relaunch of its vision, MYH is entering an exciting new growth phase on its journey to realising its potential. We seek a talented and strategic CEO to lead MYH to achieve its ambitious long-term strategy. Join us and make a tangible, positive impact on the lives of young people as we work towards our vision of a more compassionate and God-centred society.

What You Will Be Doing:

As the CEO of MYH, you will lead the charity’s growth, ensuring its services remain innovative, impactful, and culturally relevant. You will oversee the strategic direction, ensuring the successful implementation of MYH’s vision and long term strategy. You will work closely with the Executive Team and Board of Trustees to maintain financial health, develop sustainable income strategies, and drive meaningful impact for young Muslims. Your leadership will ensure the continuous development of our services, foster key partnerships, and maintain a high level of stakeholder engagement. Additionally, you will champion safeguarding practices, cultural competency, and monitoring the charity’s impact, shaping the future of MYH as a leader in Muslim mental health.

What We Are Looking For:

We are looking for a compassionate, experienced leader with a strong understanding of the challenges young Muslims face today. You should have a proven track record in senior leadership, managing strategic and operational success. Strong financial skills and a commitment to cultural competency are essential. We seek a leader who inspires a high-performing team, engages with diverse stakeholders, and upholds MYH’s values of empathy, inclusivity, and faith sensitivity. A passion for youth mental health, experience with the Muslim community, and a knowledge of safeguarding and charity governance are highly desirable.

For more details about the role, please refer to the attached job description and person specification.

Commitment to Diversity, Equity, and Inclusion

Muslim Youth Helpline is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment and encourage applicants from all backgrounds to apply. We celebrate the diversity that makes our community strong and strive to provide a workplace that reflects our core values of empathy, respect, and understanding.

Please note we reserve the right to close this vacancy early if we receive a high volume of applications.

EXCITING BRAND NEW ROLE!

We are seeking a confident individual, ideally with lived experience of the Armed Forces life to manage all elements of volunteering for our Armed Forces Community project in the Northwest of England, as part of the "Thrive Together" Veterans' Places, Pathways & People Programme (VPPP) in the same region.

This is a part time home-based role with extensive travel, where required, across Merseyside, Greater Manchester, Lancashire and Cumbria. Hours are flexible to suit, but will be between Monday to Friday.

A mobile phone, laptop and training is provided. You will need to be a car driver and have access to a car which is essential (business mileage is paid).

Please see attached the full job description and person specification.

The deadline for applications is 5pm Friday 29 November 2024 and interviews will be held virtually on Teams week commencing 9 December 2024.

Please note that you must be a permanent UK resident and already living in the UK, specifically within the Northwest of England. We will not be responding to anyone that does not meet this criteria. Thank you.

Do you have proven experience of data integration and ETL tools, strong Python, SQL and ETL knowledge and a good understanding of Data Lake and Microsoft Fabric and Synapse? Then join Shelter as a Data Engineer and you could soon be playing a crucial role at the heart of our Data and Insight team.

About the role

Right now, we’re looking for a technical expert with experience of developing and maintaining ELT pipelines to move data between enterprise applications (a mix of both in-house and external and on-prem and in the cloud). Day-to-day, you’ll be responsible for developing ETL processes using Fabric and Synapse linking from a variety of data sources to a wide variety of targets on-prem, cloud platforms and in Azure. We’ll also rely on you to ensure business requirements for new data feeds or changes are understood and translated into efficient and effective technical solutions. Exploring new ways to improve the efficiency and effectiveness of data management across Shelter will be important too, as will transforming and centralising raw data from multiple platforms into user friendly reporting data. Writing, validating and executing test plans, troubleshooting performance issues and supporting Shelter’s wider data management initiatives – all are aspects of this interesting and varied role.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Our vision is for Shelter to have the high-quality data and insight required to describe the housing emergency, the impact we have fighting the crisis and the internal performance and health of the organisation. We want all of Shelter to have the skills and knowledge to use data as part of their everyday activities and make informed, transparent decisions with robust evidence, in an organisational culture that treasures its data because it recognises the value of it. This particular role sits within a Data and Insight team that’s been formed to bring together the skills and experience to achieve this vision as part of a  wider Technology and Data team within our Strategic Enablement directorate.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About Care4Calais and the Legal Access Department

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK. 

In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in appalling and dangerous conditions. 

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing social support and interaction, including language lessons, sport and music workshops. We also help with vital access to medical and educational services. 

Our Legal Access Department is an access to justice project that exists to support people seeking asylum in the UK by facilitating access to legal representation and offering holistic support to people throughout the asylum process. The department, made up mostly of specially trained volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone. We conduct one-to-one, complex casework for people seeking asylum for a variety of matters, over the years we have supported thousands of people to secure legal representation. Our current casework channels include securing legal representation and support for people’s asylum claims, challenges to unsuitable accommodation and potential removal from the UK (for example under the previous Rwanda policy), and support of young people in their age dispute matters. Our teams work remotely across the UK. The Department seeks to adapt and amend our services based on the needs of the communities that we work with. 

About the role

The aim of the role is to support and inspire volunteer casework teams to undertake the individual one-to-one casework and support that lies at the heart of what the Legal Access Department does, furthering access to justice for people seeking asylum and refugees. The successful candidate will lead our Asylum Team of volunteer caseworkers to support individuals in their asylum claim, assisting with legal referrals and onward signposting where appropriate. They will work collaboratively with other Volunteer Team Leads and the Head of Department to respond with agility to a fast-moving policy environment.

Responsibilities

Volunteer Team Lead / Coordinator

• Lead existing team(s) of volunteers to undertake their specified casework roles as agreed with the Head of Department.

• Conduct quarterly 1:1s with volunteers to receive feedback, reaffirm commitments, and ensure volunteer wellbeing. Escalate any issues and/or concerns to the Head of Department where necessary.

• Motivate and engage volunteers, taking into account the remote nature of the roles, collaborating with other Volunteer Team Leads.

• Facilitate regular team meetings and/or virtual drop ins for volunteers to ensure continued engagement and space to raise issues or concerns.

• Support volunteer caseworkers undertaking their roles, providing advice on casework and stepping in to support clients where required.

• Oversee the appropriate collection and management of client information and data, ensuring that volunteers adhere to organisation policy at all times.

• Support volunteers to raise safeguarding / protection concerns through the appropriate channels. Escalate concerns where necessary. Support volunteer caseworkers through debriefs.

• Recruit, train and onboard new volunteers with the support of the Head of Department.

• Keep team procedure documentation up to date, implementing changes where required to keep pace with the ever-changing policy environment. Work with the Head of Department to proactively adapt the casework services provided to suit the needs of the communities we work with.

• Report on team progress to the Head of Department, CEO and senior leadership via pre-arranged channels and format.

• Work with the Head of Department to proactively identify systemic issues seen regionally and/or nationally and influence the direction of the Department. Contribute to evidence gathering and furthering any strategic litigation cases undertaken by the Department. 

• Develop and maintain a network of key contacts within relevant authorities, legal teams dealing with immigration and public law matters, and other NGOs focused on support of refugees and people seeking asylum.

• Attend and contribute meaningfully to team meetings.

• Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department. 

Individual casework

• Manage own limited, complex caseload of adult asylum seekers requiring legal representation where required to support the volunteer casework team.

• Communicate effectively and sensitively with clients and refer to legal firms. 

• Identify clients’ individual wellbeing needs and make onward referrals in line with this. Provide emotional support to clients through the process of claiming asylum in the UK.

• Liaise with legal teams on behalf of clients where necessary.

• Keep relevant records up to date to allow for quick and effective retrieval.

Person specification

• In-depth understanding of the UK asylum system

• Dedication to social justice with a clear understanding of the challenges faced by vulnerable populations, or a willingness to learn about these

• Ability to work sensitively with a diverse range of people, demonstrating cultural competence, respect and compassion

• Able to build positive relationships with a range of stakeholders including those from displaced communities, legal teams, and other charities

• Clear leadership ability, with the capability to act with initiative and drive

• An understanding of the volunteer experience including potential challenges volunteers may face

• Self-motivated and used to managing multiple priorities to meet deadlines

• Collaborative team member with excellent verbal and written communication skills

• Strong digital literacy, including ability to work on Google Workspace and Office 365

• Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset

Whilst not essential, we welcome applications from people with the following skills

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic

• Experience leading and managing volunteer teams from varied backgrounds

Application process

Please apply via CharityJob and submit your CV and a letter of interest. In this, please outline your interest in the role and what skills and experience you have that meets the person specification. The recruitment process will include two interview stages. We will be reviewing applications as they arrive and reserve the right to close the posting before the closing date.

Care4Calais receives a very high volume of applications for roles we advertise and therefore we are unfortunately unable to reply or feedback to applicants who are not successful in securing an interview. We do however thank you for your interest and taking the time to apply for this role.

Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration system. If you have first hand experience applying for asylum in any country, please let us know in your application. We do however respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so.

We also recognise that experience comes from more than just employment history and encourage anyone who meets most of the specification for this role to apply even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us at ukadmin [@] care4calais .org to set up an informal chat with our staff. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant to the role.

If you have any questions about this or need additional support with the application process for any reason, please contact us at ukadmin [@] care4calais .org.

Customer Experience Analyst
Location: Based at any of our Wetland Centres
Contract: Fixed Term for 18 months
Salary: £31,680 per annum

About The Role

The Customer Experience Analyst is a fantastic chance to align supporter journeys with WWTs new strategic direction and ambitions.

Working closely with the Supporter Journey Manager, you’ll develop relevant and engaging communication journeys that not only delight supporters but also build and nurture long-term relationships.

You’ll get to collaborate with teams from across the organisation to map and analyse the journey, recommending improvements aligned with business objectives, with the goal of creating a positive and seamless supporter experience.

As Customer Experience Analyst you will help ensure that every interaction with our supporters is meaningful and impactful, and that we maximise income and meet engagement targets.

It’s an exciting time to join WWT and make a real impact, to inspire more people to support wetlands and bring our mission to life. Together we can restore wetlands and unlock their incredible power!

This role is hybrid, based at one of our UK Wetland Centres, with time in the office at least once per month currently.

A current driving licence and the ability to occasionally travel to other locations is essential.

This role is a fixed term contract for 18 months.

When visiting our website, you will notice this position is referred to as a Supporter Journey Analyst in the job description. This is how the role is known internally within WWT.

About You

As a champion of supporter journeys, you’ll be instrumental in delivering an excellent supporter experience and supporter care across WWT.

With your keen planning and analytical skills, you’ll streamline processes and enhance the supporter experience, with an eye for the crucial details.

Your collaborative attitude and communications style will enable you to build strong connections across WWT and inspire a supporter-centric approach and excellent supporter care.

You’ll be a key voice and advocate for our supporters, ensuring their needs and experiences are at the heart of everything we do.

It’s all about creating a seamless, inspiring journey for our supporters, and as Supporter Journey Analyst you’ll be a key player in making that happen.

Ready to dive in?

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) - this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first

Closing Date: 24/11/2024

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.