People Care Coordinator Jobs in Chiltern, Denbighshire

As an organisation, we are unifying all of the professions and services involved in the delivery of MS care to create one influential voice and are building and delivering initiatives that will support meaningful service improvement.

As a member of the TMSFA team, you will be responsible for developing the external profile of TMSFA through the implementation of an engaging and impactful digital communications strategy, providing valuable insight into the work that TMSFA is doing and growing its audience.

With your strong background in IT, communication, marketing and website development, you will be pivotal in publicising events, publications and outcomes of TMSFA.

This role will also involve routine administrative office tasks, including the management of the database.

This is a new and exciting role that will be best suited to someone who is innovative, motivated, and agile in their approach to work. 

Live Music Coordinator

We have an exciting opportunity for a Live Music Coordinator in the North of England to support the delivery of live music experiences improving the health and wellbeing of children and adults through the healing power of live music.

This is remote working role in the North of England, so please only apply if you live within a commutable distance of the area.

Position: Live Music Coordinator

Location: Remote based in the North of England (Yorkshire and Humberside, North West or North East).

Hours: Full time, 37.5 hours per week

Salary: £23,400 per annum

Contract: Fixed term contract until end of June 2025, with the potential to extend beyond this date.

Closing Date: 5pm on Friday 8th November

Interviews: Interviews will be held on 20th and 21st November.

The Role

The Live Music Coordinator will facilitate the delivery of live music experiences across the North of England, improving the health and wellbeing of children and adults through the healing power of live music.

You will work with professional musicians to share live music with people who may not otherwise get to experience it, organising programmes with partner organisations, in line with the organisation’s strategy and operational plan.

You will also support the delivery of the annual programme of live music experiences communicating with hospitals, hospices, care homes and the community. This includes those living with dementia, who have mental health problems, or who are seriously ill.

Main duties and responsibilities include:

• Coordination of the live music programme
• Prepare reports and appropriate feedback to the Live Music Manager and support to the Fundraising and Communications team as per the reporting timeframes required
• Inform the Live Music Manager of progress and developments
• Support the Live Music Manager to manage and deliver services
• Encourage, collate and monitor feedback reports from healthcare centres, participants and musicians
• Ensure effective administration in accordance with the UK-wide system for facilitating and contracting of individual health and care settings and musicians
• Provide copy for publications such the newsletter and Annual Report.
• Support Safeguarding and Health and Safety compliance within geographic area of responsibility

Why join the team?

You will be offered on the job training and support for your development alongside other fantastic benefits:

• Opportunity to work your hours flexibly
• 35 days annual leave per year (pro rata) including the opportunity to take most bank holidays when you choose
• Employer pension contribution of up to 6%
• Employee assistance programme
• Enhanced Maternity Pay
• Budget for personal development and training
• Positive organisation culture with a firm understanding of supporting remote (hybrid) teams
• Opportunity to help share live music with people who may not otherwise get to experience it. 

About You

You will have proven administration experience ideally delivering a similar provision within health and social care or arts setting and a passion for live music.

You will have:

• Effective communication skills
• Good knowledge and understanding of data protection
• Proficiency in using MS Office and database systems
• Proven ability to form good working relationships both internally and externally with people on all levels

When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.

About the Organisation

The charity seeks to give joy through live music through the provision of live music sessions for people receiving care or treatment in healthcare settings across the UK, including those who are vulnerable, the elderly, those with dementia and in critical care.

Their live music concerts are presented by individual or small groups of skilled musicians who have been carefully selected through a process of audition. Sessions are tailored to the both the setting and the audience to ensure that they can reach and connect people, encourage communication and meaningful interactions and evoke emotions and memories to make people feel good one tune at a time.

The successful applicants will require a DBS (Disclosure and Barring Service) or equivalent check.

The charity is committed to becoming an organisation that reflects society and promotes diversity and inclusion, and would particularly welcome applications from people who are currently under-represented, including disabled people and those from Black, Asian and other minority ethnic communities.

You may have experience in areas such as Coordinator, Events Coordinator, Conference Coordinator, Concert Coordinator, Music Coordinator, Programme Coordinator, Service Coordinator, Marketing Coordinator, Events Administrator, Conference Administrator, Concert Administrator, Music Administrator, Programme Administrator, Service Administrator, Marketing Administrator, Music, Theatre, Arts, Culture, Events, Entertainment, Admin, Administration.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

We are delighted to be delivering the National School Breakfast Programme. Family Action is committed to supporting child development, and we believe a healthy school breakfast, without barrier or stigma, can set up children to succeed and give them the very best chance to learn. Working with schools across the country, the post holder will make a vital contribution in ensuring thousands of children in disadvantaged areas have a healthy breakfast at the start of the school day.

As a School Breakfast Coordinator, you will be required to work directly with schools to recruit them to the programme, facilitate the successful set up of breakfast delivery in their schools and provide ongoing support and advice. A big part of this role will be to proactively contact schools to offer them a virtual meeting to support them to sustain and grow their breakfast provision. 

Main Responsibilities:

• Proactively contact schools to offer online meetings and support in the ongoing delivery of their breakfast provision. Offering advice and guidance to increase the number of children having breakfast each day
• Respond to school queries via a support desk either by phone or email in a timely manner. Escalating to colleagues within the service as appropriate.
• Share knowledge, ideas, feedback and evidence of good practice with schools to inspire and encourage improved delivery of the breakfast provision.
• Work closely with colleagues and partners supplying the service delivery, ensuring any issues relating to Food orders, deliveries or provision help are reported and action is taken immediately.

Main Requirements (for details check the job description and person specification):

• The successful candidate will preferably be educated to degree level or relevant professional qualification to level 3. Have experience of working in customer service environments or experience of being first point of contact and providing high quality support.
• Experience of working in an educational setting or in partnership with schools or other educational providers and knowledge of how schools operate.
• Experience working in a remote team with the ability to confidently build relationships with a range of professionals, stakeholders and services.
• Excellent interpersonal and presentation skills including the ability to engage a range of audiences virtually.
• Proficient in Microsoft Office with strong IT and administration skills and a high level of competency in the use of Salesforce or a similar CRM tool. 

Benefits: 

• an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays 
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Download and submit a completed Application Form linked to the Family Action job advert

• Closing Date: Monday 11th November 2024

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons

Job Title: Regional Fundraising Coordinator

Location: Home based or Hybrid (with 1 day per week in the London Office)

Hours: 35 hours/week (Part-time and flexible working requests welcomed)

Contract type: Fixed -Term 12 months

Salary: £25,805 per annum (Home based) / £28,389 per annum (Hybrid)

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we’re looking for:

• Someone who will support the success of the Regional Fundraising team by coordinating programmes of work, projects and ways of working to create better collaboration and consistency across the team, enabling us to meet our team objectives of securing sustainable income.

• Someone who can monitor and take ownership of all regular Regional Processes e.g. Monthly reporting, basic database (CARE) checks/reporting, risk assessment process, setting up team meetings.

• Someone who can take on national programme research and support e.g. coordinating key information for multi-region opportunities, whole team materials/resources (e.g. new mini fundraising guides).

• Someone confident in liaising with other teams across the charity as needed (e.g. obtaining data from data team, bringing back key information on upcoming campaigns etc).

What we offer: 

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance. 

How to apply:

You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.

Key dates:

Applications by end of 17th November 2024. 1st Stage Interviews on 28th November online and 2nd Stage Interviews on 9th December, potentially in person.

Our commitment to inclusion and accessibility:

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind.

We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.  In line with our equity, diversity and inclusion commitments, we would love to see applications from LGBTQ+ people, people of colour/those from ethnically diverse communities, disabled people and people with caring responsibilities.

Should you require any assistance or adjustments to support your application or interview process, such as accommodating neurodiversity where additional time for tasks, meeting the panellists beforehand or a different interview format (online/offline/in person) or if you require the job description or job advert in an alternative format. Please don’t hesitate to get in touch with the HR Team.

Privacy and Safeguarding: 

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service). 

For information on how we collect, store and process personal data please get in touch with the HR Team. 

We Are Listening is a new charity, created to provide an alternative befriending service for
elderly, isolated and vulnerable people who may feel socially excluded. Our mission is to
help relieve their isolation and to assist their integration back into society by providing a
telephone and/or correspondence based befriending service.

Key responsibilities include:
 Management, development and service delivery of key programmes including Good Call
(our new telephone befriending service) and Postbox (a pen pal programme).
 Volunteer recruitment, engagement and retention – campaign and relationship
management, recruitment administration and onboarding.
 Relationship management – building and maintaining strong relationships with key
stakeholders including funders, local businesses, further education providers, potential
referrers within the NHS, social services, care homes and housing associations, delivery
partners and supporters.
 Coordination, support and monitoring of volunteer befrienders and their matched referred
clients.
 Development and delivery of concise management information and performance reports.

Skills and Experience:
 A demonstrable commitment to our vision, and an understanding of issues such as
the ageing process, the possibilities for care and support to elderly people who feel
socially isolated and vulnerable.
 Good communication skills to enable frequent video conferencing and telephone
contacts.
 Ability to work remotely from home with occasional travel to locations throughout the
West Midlands and possibly UK.
 Some experience with Microsoft Office software, including spreadsheets and
databases would be advantageous although training would be available

How to Apply:
Please submit your CV and a covering letter explaining your reasons for applying and what
you can bring to the role.

Closing Date:
Applications close at 5.00 PM Friday 15th November. 

This role will support the development and implementation of research and communications initiatives on safeguarding in higher education in Africa as well as contribute to the development of Keeping Children Safe globally.

Location: Africa – remote

Salary /Grade: £30,000 per annum

Duration: 18 months with possibility of extension if funding allows.

Background

Keeping Children Safe sets International Child Safeguarding Standards to help organisations protect children from abuse in organisations across the world.

We are completely independent and guided by the best interests of the child principle in all that we do. We work with people who have been subjected to child abuse, researchers, practitioners, policymakers and leaders to defend children’s right to be safe in all organisations, no matter how big or powerful.

This newly created role will support the development and implementation of research and communications initiatives on safeguarding in higher education in Africa, as well as contribute to the development of Keeping Children Safe globally. The overall goal of this programme is that all children, young people, and youths and adults at risk – especially refugees, youths with disabilities and persons vulnerable to discrimination because of their gender – who encounter Higher Education Institutions are safe from harm.

Find out more at www.keepingchildrensafe.global

Main Duties:

Key Responsibilities will include:

· Supporting the development and implementation of research and communications initiatives on safeguarding in higher education in Africa.

· Supporting the development and implementation of events, tools, resources, educational materials and publications based on research.

· Undertaking any other reasonable duty and tasks that may from time-to-time be requested by the line manager consistent with the nature of the job and its level of responsibility.

Person Specification

Essential

Strong academic research, communication and presentation skills with experience of research projects related to safeguarding, including issues related to refugees, youths with disabilities and persons vulnerable to discrimination because of their gender.

· Experience and understanding of issues related to safeguarding in higher education in Francophone Africa.

· Professional level French and English.

· Skilled at identifying and mitigating risks.

· Excellent written and verbal communication skills including presentations, report writing and conducting evaluations.

· Evidence of Continued Professional Development relevant to the role purpose and level.

· Able and willing to travel.

Personal qualities:

· A proven commitment to safeguarding and human rights.

· A commitment to the vision, aims and approach of the organisation.

· A commitment to non-discrimination, respect and dignity for all.

· A team player, able to manage their own workload as well as, work with and support others and deliver to agreed standards and targets.

· An entrepreneurial, positive, solution-focused approach to work.

· Integrity with appropriate ethics and behaviours

Desirable

· Fluency in Spanish or Portuguese.

· Graphic design and video editing skills.

The Appointment

• The appointment will be full time

• The leave allowance is 25 working days per annum

• In view of the nature of the work involved, any offer of appointment will be conditional upon receipt of satisfactory references

            and Disclosure and Barring Service/Police checks.

Applications

To apply for this post and to be considered for an interview please apply with your CV and a covering letter addressing each point in the person specification to Helen Carter.

Interviews will take place on a rolling basis. The position is open until filled.

Safeguarding statement

Keeping Children Safe has a zero-tolerance approach to any harm, exploitation or abuse of anyone including our staff and stakeholders. Safeguarding forms an intrinsic part of everything that we do. Recruitment to any jobs within KCS will include criminal record checks and the receipt of satisfactory references. Compliance with all our Child Safeguarding Policies and Procedures is mandatory.

Keeping Children Safe values diversity, promotes equality and challenges discrimination we welcome and actively encourage applications from people of all backgrounds and will select employees based upon their individual merits and abilities, irrespective of a person’s gender, sexual orientation, caring responsibilities, marital status, race, nationality, ethnic background, religion or belief, age or disability.

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region in Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, or Essex. There will be occasional travel around the East of England Region, and you will be required to travel for quarterly face to face team meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the five SSAFA branches in the East of England, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team of six, which includes a Regional Casework Manager and a Regional Operations Manager.

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

For more information and to apply, please click on the Apply button.

If you have any queries or would like to speak to someone about this role, please contact Mandy Yardley, Regional Casework Manager for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Recently unsuccessful candidates need not reapply

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 15 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: W/C 25 November 2024

As part of the selection process, you will be required to complete an IT assessment.

Job Title: Independent Visitor Co-ordinator

Service: Worcestershire

Reporting to: Children’s Rights Manager

Salary: £7,828.40 per annum (FTE £24,908.54)

Location: Home based (with travel across the region)

Hours:  11 hours per week

Contract Type: Permanent

Job Introduction

• Are you passionate about supporting and developing volunteers?
• Are you looking for an opportunity to help make positive differences to the lives of children and young people who are looked after or care leavers of the local authority?
• Do you want to work with a leading national independent children’s charity?

Then come join us here at Coram Voice. We have an exciting opportunity for you to become a co-ordinator of our independent visiting service in Worcestershire.

 

We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services. We recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and young people we help.

Our work

Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.

Coram Voice is a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.

We provide:

• Advocacy services direct to children and young people in care, in need, in custody and to care leavers and children and young people with severe and complex mental health problems. Advocates around the country support children and young people to get their voice heard in decisions about their lives.  This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.

• A Helpline to provide access for children and young people to advocacy and advice, with access to legal advice and links with other national helplines such as ChildLine.

• Independent Mental Health Advocacy (IMHA) to advocate for young people as qualifying patients under the Mental Health Act, in order to fully support them to get their views heard in matters relating to their mental health.

• Independent Visitor services offers a child or young person in care an adult volunteer who provides independent, one-to-one visiting, advice and befriending support. Our independent visitors can become the only long-term, consistent source of support throughout a young person's time in care.

• Independent services provide independent person services for complaints by children and for reviewing whether children should be locked up in secure units on welfare grounds.

• Policy and campaigning to create a better system for all children and young people looked after by the state, for their care to be more child-centred and to give young people a greater say in decisions about their lives. 

• Participation services to ensure children and young people have a voice in the development and delivery of services and campaigns, and through the process, provide the opportunity to develop relevant skills which will be of benefit to them in their future lives.

• Training, development and information for young people, advocates and child care workers, offering courses in advocacy, children’s rights and child-centred practice across a range of areas including the National Advocacy Qualification.

About the Role

You will co-ordinate and deliver a statutory independent visitor service to children and young people in care or care leavers of Worcestershire.

You will recruit, assess and train volunteers to become independent visitors, who are volunteer befrienders to children and young people looked after or care leavers. You will manage a cash flow to fund suitable activities for independent visitors to enjoy with the young person. You will manage data and reporting for this statutory service so that service leads and other stakeholders can understand the activity in the service.

We are a child led service, you will not act outside of the young person’s instructions (except in matters of child protection and safety.)  You will build strong relationships with the child or young person, independent visitors and other significant adults, you will support Independent Visitors to develop long term, meaningful friendships with the young person.

You will work in partnership with other parts of the service, organisation and external agencies and professionals. This is to ensure there are pathways to attract and retain Independent Visitors in the area and sometimes out of area.

 

What you will receive

We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 25 days’ annual leave plus an additional 3 days paid leave between Christmas and New Year. A supportive work environment fostering a good work/home life balance and a suite of family friendly policies, which promote employee wellbeing.

You will get a genuine opportunity to make a difference every day.

 

Recruitment process

Shortlisting will be undertaken by Martine McFadden, Children’s Rights Manager and Annmarie Ahtuam, Service Manager. Successful candidates will then be invited for interview.  The interview process comprises of a written exercise and a panel interview.  Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.

Returning your application:

• We cannot accept general CVs. When completing your application form, you need to address each point of the person specification and demonstrate how you meet it.

•  Applications must be fully completed.

•  If you are a current Coram Voice employee you may submit a supporting statement only addressing the person specification requirements for the post. 

Closing date: Wednesday 20th November 2024 at 12pm

Interview date: Thursday 28th November 2024

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

 Registered Charity No. 312278.

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

For more information and to apply, please click on the Apply button.

If you have any queries or would like to speak to someone about this role, please contact Alex Swinard, Regional Casework Manager for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 10 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 15 and 19 November 2024

As part of the selection process, you will be required to complete an IT assessment.

The Peer Support Coordinator will play a critical role in the delivery of Day One's Peer Support Service. The primary objectives are to ensure a high-quality service is delivered to our beneficiaries; to develop our regional peer support model; and to facilitate a positive volunteering experience for our lived experience volunteer team. Responsibilities will include the day-to-day coordination of peer support activity. This will involve sensitive communication with trauma-affected individuals to understand their needs and preferences, using this information to facilitate suitable peer support matches.

The postholder will contribute to building a diverse volunteer team by supporting the volunteer recruitment and induction processes. They will offer ongoing support, guidance and motivation to our volunteers, ensuring meaningful opportunities to engage with Day One. The postholder will support the Peer Support Manger to conduct regular reviews with volunteers to gather feedback on their experiences as well as supporting their personal and professional development.

The Peer Support Co-ordinator will monitor service delivery and volunteer activity to ensure it is operating within agreed policies and processes. To ensure we can evidence the success and quality of the service, a key aspect of the role will involve keeping accurate records of interventions as well as collecting regular evaluation/impact data and personal case studies.

You will be a compassionate individual, dedicated to ensuring the highest quality of support for our beneficiaries and volunteers alike. You will be empathic with strong active listening skills, able to demonstrate sensitivity and discretion in your communication with trauma-affected individuals.  You will be adept at identifying individual’s support needs and have strong social/communication skills enabling you to facilitate appropriate and meaningful peer support matches. Possessing excellent organisational skills, you will thrive in the fast-paced and reactive environment of peer support service delivery.

You will be committed to maintaining high standards and have a keen eye for detail able to keep accurate records of interventions and collect evaluation/impact data with regularity. Additionally, you will have a proactive approach to building and supporting a diverse volunteer team.  You will be a ‘people-person’, enjoy speaking with others, and have the knowledge and confidence to offer ongoing guidance and motivation to our volunteer team. Your ability to conduct regular reviews to gather feedback to support volunteers' personal and professional development will be essential in driving the continued success of our peer support service. You will enjoy supporting others to develop new skills and navigate challenges successfully.  

Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as ‘major trauma’.  Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres and across the wider Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones.  Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury. 

To apply, please upload your CV, and a supporting statement (no more than 2 pages) demonstrating how you meet the criteria and outlining why you’re interested in the role.

Please refer to the attached recruitment pack for more information.

Closing date:

Midnight Sunday 10 November 2024

Interview date:

First stage virtual interviews on 18th and 20th November 2024

Final stage in-person interviews on 2nd December 2024

About WeSwim:
WeSwim is a pioneering charity dedicated to promoting inclusivity in swimming and enabling people with disabilities to be active. We believe that everyone, regardless of ability, should have access to the mental and physical benefits of the water. Through our community-driven approach, we provide opportunities for individuals with disabilities to engage in swimming activities, fostering confidence, well-being, and social connection.

Role Overview:
The Volunteer Coordinator for WeSwim is a key role responsible for recruiting and onboarding volunteers to support all our activities and events, ensuring a positive and rewarding experience for all. This role also supports the setup of new WeSwim clubs in London, raising profile in new areas and developing relationships with new stakeholders to promote the organisation. This position requires a strategic person with excellent marketing, communication and project management skills. 

Key Responsibilities:

• Volunteer recruitment & training: Develop and implement a marketing and outreach plan to  to attract new volunteers. Create marketing materials to advertise volunteer opportunities & use data to inform recruitment activity. Manage onboarding of volunteers including interviews, DBS and references. Organise and run induction sessions for new volunteers.
• Volunteer management & support: Maintain an up-to-date database of volunteers, including contact information, availability, and skills. Schedule and assign volunteers to sessions based on their availability & monitor attendance. Serve as the main point of contact for all volunteers, addressing enquiries and resolving any issues. Work with Club Committees (lead volunteers) to foster a positive and inclusive environment for volunteers, encouraging teamwork and community spirit.
• Marketing & Communications: Develop social media marketing and email communications to support recruitment and retention of volunteers in line with strategy.
• Setup of new swimming clubs: Scope & contact future pool partners, develop and deliver engagement plans to recruit new volunteers and swimmers to attend the club when it opens in partnership with WeSwim team. 
• Stakeholder engagement: Build and maintain relationships with local stakeholders including: local authorities, community organisations, disability charities & sports clubs. Represent WeSwim at community events, meetings, and public engagements. Develop and implement strategies to increase the club’s visibility and reputation in the community. 

Skills & Experience:
Excellent communication and interpersonal skills.
Marketing and social media experience.
Strong organisational, administrative, and project management skills.
Experience in volunteer coordination or a related field.
Ability to work independently and as part of a team.
Development of project plans and use of data.
Knowledge of the local community and relevant stakeholder networks is an asset.
Proficient use of IT including GSuite, Slack, Canva, Facebook & Instagram

Personal Attributes:
Personable with a knack for building relationships.
Strategic thinker with the ability to identify and capitalise on opportunities.
Proactive and self-motivated with a results-oriented mindset.
Creative and resourceful in problem-solving and developing initiatives.
Passionate about swimming and community engagement.

Requirements:
This role is remote with travel across London. The post holder should be London based.

We welcome applications from all candidates including those with lived experience of disability and caring responsibilities. 

Head of Brain Injury Service

Lead a passionate team dedicated to transforming the lives of children and families affected by acquired brain injury. Join us as our Head of Brain Injury Service and make a lasting impact through our inclusive, compassionate and innovative support programme.

The Child Brain Injury Trust was originally set up by a group of medical professionals. The organisation has evolved over the years and is now the leading UK organisation supporting families and professionals affected by childhood acquired brain injury. Working in consultation and collaboration with families and professionals, the charity aims to ensure families can access the support they need, when they need it and to ensure they have the best possible chance of reaching their potential.

As Head of our Brain Injury Service, you will be joining the charity at an exciting time, as we have just launched our new five-year strategy – Elevating families, enriching futures. The strategy is our most exciting yet as we look to increase our reach and embed 4 key areas of support: early intervention (currently we work in  major trauma centres and specialist hospitals across the UK), community inclusion, educational services and virtual support. Although our programme delivery model is not  completely defined and embedded, we have a strong framework and a dedicated team who are eager and committed to our strategic goals. We are developing our service in line with the future needs of families and as such we are looking to appoint an individual who is passionate about childhood acquired brain injury, team development and leadership.  By joining an inclusive, compassionate and forward-thinking team, you will be part of developing and growing our highly regarded charity.

The purpose of this role is to provide overall strategic input, direction, development and operational management for the national brain Injury support service. To lead our whole brain injury service team to achieve the five-year strategy.

As well as exceptional leadership and management skills, you will need to enjoy developing and maintaining relationships with a large range of key stakeholders from the clinical, legal and corporate sectors.

We are looking for a confident and experienced individual who has evidenced previous compassionate leadership experience which will be essential and your values will lead your success.

This is a varied and exciting leadership role for the right individual, where no two days are the same.  If you are adaptable, solution focused and have excellent management and leadership skills then we are keen to hear from you. Thank you for your interest in this position.

School Relationships Officer

About Voice 21

Voice 21 is the national oracy education charity. We exist to empower every child to use their voice for success in school and life. Our work transforms learning and life chances through talk by increasing access to a high-quality oracy education for those that need it most. Follow the links to find out more about why oracy is so vital and the impact Voice 21 has.

Your opportunity

Tackle a vital challenge, with great people.  Voice 21 exists to transform childrens’ learning and life chances through talk and we are aiming to be working with 2,000 schools a year by 2025. To reach this goal we recruit great people and give them real responsibility, training and support.

Output focused culture, with flexible working opportunities. We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively.

Real development opportunities. We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work.

Great benefits. 33 days holiday (inclusive of bank holidays) and additional Christmas closure period. Holiday entitlement increases linked to length of service, 5% employer contribution to pension, interest-free season ticket, cycle and technology loans, employee assistance scheme.

Your purpose

To deliver a high quality experience to schools in your region through expert relationship management, driving high levels of engagement, retention and renewal and enabling our membership to have the greatest impact in each Voice 21 Oracy School.

Your responsibilities

Relationship management and network

• Build and manage strong relationships with member schools and key stakeholders across your region in order to add value to their membership, driving engagement, long term loyalty and ultimately impact in our schools.
• Use your understanding of member schools in your region to create ‘wow moments’ across the membership journey (e.g. dropping in to meet with key stakeholders or sending free tickets to a school for an event).
• Manage group projects in your region, including sending communications, project planning and reporting to group commissioners or funders. This includes working with our large and highly successful Voice North East Group
• Represent Voice 21 effectively to external audiences in meetings and events (e.g. virtual webinars to support schools as they start their membership or progress meetings with group project commissioners).
• Develop our school network in your region (e.g. organising and delivering regional network events), using this to enhance school experience and act as a tool for growth, value and retention.
• Identify and develop strategic relationships with key stakeholders in your region in order to understand the educational landscape and work with colleagues in the Engagement (Growth) team to strengthen and grow our network.

School journey and experience

• Provide an excellent customer experience for member schools and key stakeholders (e.g. Local Authorities and Multi-Academy Trusts) from sign up through to renewal, acting as the first point of contact for your Voice 21 Oracy Schools.
• Own the membership journey and school experience for your region, including the underlying processes, activities and comms that support their membership.
• Gain frontline insights from listening to member schools in your region - collect, track and analyse data about their patterns of behaviour and use these insights to improve their experience.
• Use your understanding of our membership offer to support and guide schools in your region to access member benefits that best meet their needs, are most impactful for their students and steward them towards accreditation (e.g. use diagnostic tools to set action plans for the membership year and signpost to Voice 21 products, resources and events).
• Bring together data (from our CRM system, our Programme team and impact and engagement monitoring) to understand and own the ‘complete picture’ of each school’s member journey in your region - use insights to manage and increase engagement; proactively share insights gained, internally (e.g. with the Programme team about attendance or school feedback) and externally (reporting to a group project commissioner or funder). 
• Own membership renewals in your region, helping the Engagement team to deliver our annual school renewal targets (70%+).

Your progression

 Within 1 month, you’ll have:

• Got to know all of the different elements which go into our membership offer through experiencing them first hand. 
• Gained insight into the impact of our membership offer on children and young people’s learning and life chances, by visiting Voice 21 Oracy Schools. 
• Begun to get to know the key stakeholders and member schools in your region.
• Built relationships with your closest colleagues in our Engagement and Programmes teams. 

Within 3 months, you’ll have: 

• Built relationships with the key stakeholders and member schools in your region.
• Supported member schools in your region to get started on their membership journey and to access membership benefits.
• Become confident using our CRM (Salesforce) to provide key data you need for success in your role.

Within 6 months, you’ll have: 

• Begun to monitor experience and engagement of member schools in your region and identify strategies to help schools get the most out of their membership.
• Delivered regional network events and reflected on how these went with the team.
• Led a cycle of renewal in your region and used this to identify areas of strength/development.

From 6 months onwards, we expect for you to be:

• Taking ownership of the member journey and school experience of schools in your region.
• Proactively sharing insights from the frontline with the team to improve experience and engagement.
• Developing strategic relationships with key stakeholders and identifying opportunities to grow our school network in your region.

This job is for you if...

• You take pride in the strength of the relationships you build, you enjoy making connections with a range of stakeholders (both internal and external) and delivering an excellent relationship management experience.
• You have experience working with a Customer Relationship Management database and understand the importance of accurate data to inform decision making.
• You care about the little details which make all the difference and get satisfaction from seeing things through.
• You enjoy working as part of a fast-paced, fast-growing team with big ambitions and are excited to use your initiative to help us achieve these.
• You’re passionate about Voice 21’s mission, the education sector and making a change to young people’s learning and life changes.

Who you’ll work with: 

• Our Experience team: made up of our Head of Member Success , your fellow School Relationships Officers, a School Membership Officer, Schools Coordinator, and your line manager - one of our two School Relationships Leads.
• Our Growth team who recruit schools to join our membership and raise awareness of and support for the Voice 21 approach. 
• Our Programmes team who lead and deliver our work with teachers on programmes.

Where you’ll work: Remote, with regular regional and national travel to visit schools and attend Development Days/meetings, including some overnight stays. You will need to be based in Yorkshire or the North East to apply for this role.

Contract: Permanent, subject to successful probation review at 3 months.

Terms: Full Time 

Application details 

We are ideally seeking to appoint  someone based in Yorkshire or the North East. 

Please do not apply for this position if you are not based in this area of the UK

Closing date: Midnight, Tuesday 19th November 2024. 

Interview date: Provisional dates for initial phone interviews 21st and 22nd November with second round interviews on Zoom w/c 25th November TBC

Start date: January 2024 or sooner if possible

Valuing every voice

Voice 21 believes that every voice should be heard and valued. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Voice 21.

Group Facilitator

Location: National role which will involve extensive travel across England and Wales
Salary: £28,350 per annum FTE, £14,175 per annum actual earnings.
Hours: 18.75 hours per week, Monday to Friday (weekend & evening work may be required occasionally)
Contract Type: Permanent

Benefits: Generous Holiday allowance, Season Ticket loan, Cycle to work scheme, Charity worker discounts, Enhanced maternity package, Wellness, inclusion, and diversity groups

Role Purpose:

We are seeking a passionate and dedicated Groupwork Development Officer to deliver and develop groupwork programmes within the Women’s Estates, working closely with prison agencies and staff to facilitate life-changing relationship and parenting courses. You will play a vital role in empowering women to achieve positive outcomes and rebuild family ties.

Key Responsibilities:

• Promote Pact’s groupwork and parenting courses, supporting the recruitment of suitable participants through assessments and outreach.
• Facilitate the delivery of Pact’s relationship and parenting courses, including 1:1 booklets, to achieve positive outcomes for participants.
• Develop and maintain proactive working relationships with prison agencies to promote Pact and ensure effective referral procedures.
• Collaborate closely with Pact and prison staff to ensure smooth running of the groupwork programme, ensuring it complements other services provided within the prison.
• Work alongside prison staff, case managers, and key personnel to support women attending the courses.
• Promote Pact’s reputation to attract support from statutory and third-sector partners.
• Recording and Reporting:
• Monitor and support systems for thorough evaluation, data collection, and management.
• Attend key meetings, providing performance feedback and ensuring the programme's alignment with goals.
• Contribute to monthly service reports and provide updates on service progress to Pact and external partners as needed.

What We’re Looking For:

• Experience in group facilitation, particularly in relationship or parenting programmes.
• Strong interpersonal and communication skills to engage with prison staff, participants, and external partners.
• Proven ability to manage relationships and promote collaboration between various stakeholders.
• Excellent organisational skills with attention to detail in data collection, reporting, and programme evaluation.
• A commitment to empowering individuals, especially women, to make positive life changes.

Organisation:

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the 'apply now' button

Other information:

Pact is an equal opportunity employer and welcomes applications from all backgrounds including those who have previous convictions (appointment to post is subject to a risk assessment). This post is subject to a 6 month probationary period, verification of identity and proven right to work in the UK, satisfactory HMPPS/ MoJ Security Prison Vetting, satisfactory employer references covering a minimum of 3 years and a satisfactory enhanced DBS. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

About us

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.
As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity.

You may have experience in the following: Group Facilitator, Training Coordinator, Programme Officer, Learning and Development Officer, Family Support Worker, Prison Programme Coordinator, Case Manager, Community Development Officer, Social Worker, Rehabilitation Coordinator, Parenting Course Facilitator, Support Worker, Criminal Justice Programme Officer, Resettlement Worker, etc.

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