Pension Specialists Jobs in Leatherhead, Surrey

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

About the role 

As a Family Resettlement Worker, you will work with a caseload of families and individuals who have arrived in Westminster, London under a UK government (refugee) resettlement scheme (or who have been resettled to Westminster through another route). You will support people in their homes and in the local community, guiding them to identify their goals as they begin their new lives in Westminster.

Support to our clients is holistic and will include: support to register with GP and access/understand the UK health system; support to understand and apply for benefits; support and encouragement to engage in Employment, Training and Education opportunities; and support to manage their housing tenancies. Our ultimate goal is for clients to feel safe, respected and hopeful for their future in the UK. 

For occupational requirement reasons, we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1). We strongly encourage applications from people with Afghan language skills and/or with lived experience of immigration to the UK. We understand people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview unless they wish to. 

About you 

• You will have experience of supporting people and families to overcome challenges and to access services. This experience can be gained through voluntary/community work as well as through paid employment.
• Your approach is both caring and empowering, working with people’s strengths to encourage them to take opportunities.
• Strong active listening and communication skills and able to share information in a clear way with people unfamiliar with UK systems. 
• You are committed to working with individuals from different communities and backgrounds in an anti-discriminatory way. 
• You are willing to undertake training in relation to the job and learn new skills.
• We strongly encourage people with ‘lived’ (first person) experience of migration to the UK to apply. This could be as refugee or other through another immigration route.
• Ideally you would be proficient in one of the community languages: Dari, Pashto or Urdu.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 17th November at midnight

Interview date: Tuesday 26th November via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant. 

The Food Chain exists to ensure people living with HIV in London can access the nutrition they need to get well, stay well and lead healthy, independent lives. We deliver meals, groceries and formula milk, run cookery and nutrition classes, and hold twice-weekly communal meals for some of the most vulnerable and isolated people living with HIV in London. 

We are the only HIV Nutrition specialist charity in the UK: we exist at the intersection between HIV, food poverty and social isolation. Everyone accessing our services is referred by a health or social care professional who has identified that they are experiencing crisis. Each person receives a personalised Dietetic Assessment from one of our HIV Specialist Dietitians, designed specifically to meet their needs. By offering a tailored package of support, at the appropriate time, we help people to lead healthy, independent lives.

The Grants and Fundraising Manager will work closely with the CEO in order to ensure that income is secured to enable the delivery and sustainability of our services and activities. Taking the lead on applications to trusts and grant giving organisations, the successful candidate will also work with our fundraising working group (made up of staff, trustees and volunteers) to maximise diverse income generation strategies on a community and individual level. 

Since we were formed on Christmas Day 1988, The Food Chain has delivered food services to people living with HIV every week since. We were founded by volunteers, and are proud that volunteers are still key to the deliver of our charitable services. The Food Chain family is vast - it’s not at all uncommon for us to be out fundraising and someone run up to us with a shout of “Food Chain! I volunteered for you in 1994!”

Position: Grants and Fundraising Manager 

Responsible to: CEO

Location: Flexible and remote working is offered to all staff. We have an office in Caledonian Road, London, and we deliver some services in Stepney Green. We envisage this role being hybrid. 

Hours: 37.5 hours per week (full-time), core hours of 9.00am–5.30pm but flexible and part-time working hours will be considered. 

Salary: £36,000 per annum

Annual leave and benefits:

• 25 days annual leave (not including bank holidays)
• Company pension scheme with matched contributions of 5% after 3 months
• Health benefits scheme
• Long service leave entitlement after 2 years of service

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter about your relevant skills and motivation.

We are actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Closing date: Friday 25th October 2024

Purpose:

• To implement a successful programme of fundraising from trust and other grant making bodies to ensure the sustainability of The Food Chain Services

• To work with the CEO and Trustees to implement fundraising initiatives including community fundraising, engagement with corporate and individual donors 

Key Activities & Accountabilities: 

Income generation

• Research, prepare and submit high quality applications for core and project funding to Charitable Trusts and Foundations, corporate bodies and other partners as required to meet the charity’s core purpose 

• Maintain a realistic pipeline of existing and potential applications for all funding streams.

• Maintain and develop positive relationships with existing Trust funders, donors and other supporters of The Food Chain as appropriate 

• Ensure timely acknowledgement of income to all donors and accurate and comprehensive donor and income records on the Salesforce CRM.

• Ensure that accurate and engaging funder reports are written and provided to the funder on time.

• Ensure that record keeping relating to all fundraising activity is accurate, up to date and timely, using Salesforce CRM 

• Ensure that all necessary reporting to all funders is of a high quality and submitted in a timely manner.

• To work with the Trustee Fundraising Sub-Group providing support providing facilitation to the group including researching prospective donors and implementing action plans.

• Develop and implement fundraising initiatives to increase support from, and enhance our profile with all potential donors, including corporate partners and individuals.

Financial management

• Understand the organizational budget, to identify gaps in funding and opportunities for fundraising.

• Support the CEO in Monitoring cash flow forecasts and the budget against actuals and bring any major variations in planned income and grant payments for discussion to the CEO.

• Write, review and update fundraising policies and procedures as and when required

• Support the annual audit process to ensure it is carried out effectively and in a timely manner.

Communications and external relationships

• Sustain effective communication with potential donors and other stakeholders to increase opportunities for giving.

• Support in developing and promoting The Food Chain’s public profile, and influence and foster good relationships through liaison with statutory, voluntary and private bodies, Food Chain members, volunteers, patrons, supporters and the public.

• Develop partnerships and relationships with external organizations and stakeholders for the furtherance of The Food Chain’s strategic goals 

Team

• Actively participate in team meetings and support the work of colleagues as appropriate.

Person Specification 

Essential Skills and Experience 

• Track record of engaging and generating income from Charitable Trusts and Foundations

• An understanding of different fundraising revenue streams and how they contribute to charitable objectives 

• Experience of creating and sustaining positive relationships with a diverse range of supporters and donors

• Driven and energetic, motivated by achieving financial targets 

• Relationship management experience

• Highly organized and technically competent (Word, Excel, PowerPoint, Salesforce) 

Desirable Skills and Experience 

• Experience of public speaking

• Experience of planning and running events 

• Understanding of corporate social responsibility and experience of income generation through corporate engagement

• An understanding of the needs of people living with HIV

• Financial literacy with experience of tracking income and expenditure

Personal Qualities 

• A strategic and creative thinker

• An excellent communicator, both verbal and written 

• A problem solver with a flexible, practical and ‘can do’ approach

• A strong and persuasive negotiator 

• Positive, resilient and supportive

• Willingness to work outside ‘normal’ offices hours including some weekend work for which time off in lieu will be available

Your new company
Working with an incredible health charity who support people and their families throughout the UK. This role is working within a very collaborative finance team. The organisation is continuing to grow, which could lead to good prospects for the right person.

Your new role

• Responsible for carrying out monthly balance sheet recs, leading on all trading subsidiary matters, and ensuring tax compliance, including VAT and Corporation Tax, across the organisation.
• Support at year-end, including preparation of the annual report and accounts and assisting with the external audit.
• Produce accurate financial information, manage purchase orders, and collaborate with the Finance Manager and Finance Business Partners.
• + more.

What you'll need to succeed

• Part-qualified / qualified / QBE Accountant with strong Financial Accounting experience.
• Looking for candidates with strong experience with charity accounting, with VAT experience, Charities SORP and can support with year-end stats.
• It is essential to be confident in these areas and can lead in certain matters.
• Strong technical ability and excel skills.

What you'll get in return

• 33 days of annual leave + bank holidays.
• Enhanced maternity, paternity, adoption, and shared parental pay.
• 8% employer contribution or opportunity to continue NHS pension.
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• Access to wellbeing app (healthy living tips and Bright TV)
• Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more*
• + more

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Welcome to Retail with a difference. You.

What if every sale you made, every display you created, every customer you enticed in, made a difference to someone’s life? And to your local community? Here at a Princess Alice shop, it does.

We are a quality retailer with care at our core. Every sale you make, makes a world of difference to the patients we support – and their families and friends. We are on over 40 high streets, turning takings directly into outstanding care. Care you make possible, and can take pride in.

About the role:

We are looking for an experienced Retail Manager to coordinate the retail activity of two of our retail stores in Kingston upon Thames. As a Dual Site Manager, you will be leading the teams of Sales Assistants and Volunteers at both stores, both located at the popular Old London Road in Kingston, to ensure targets are met, and excellent customer service is delivered to our supporters.

About You:

You will have developed management and leadership retail skills to run the shop and to motivate and inspire the team, in addition to leading and developing the volunteer skill base. Your goal will be to create a positive and engaging environment for both customers and staff, ensuring the store achieves its sales targets and delivers a superior shopping experience.

As well as the opportunity of joining an organisation where you will be able to make a difference to our patients and their families, we offer fantastic benefits, which include:

· 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service

· Training support and development opportunities

· Employee Assistance Programme – promoting staff wellbeing

· Access to blue light card discount

· Access to Pension Scheme

· 25% discount in our shops

Discover a career where retail means more. The difference is You.

PLEASE APPLY ON OUR WEBSITE

About us:

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, Southwest London and Middlesex.

For further information or queries please contact the People Services Team.

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

The Community Engagement Department enables our student community leaders to gain the knowledge, skills and connections for themselves and their student communities to thrive.  

Working with staff across the Community Engagement Department, the Training Coordinator works closely with the Training Manager to support staff to design and deliver high quality, impactful training for our 3000 student community leaders across 400+ student groups, 1000 student representatives, and our 6 full-time elected Student Officers, among other student communities. 

The Training Coordinator will support specialist staff across KCLSU to design and deliver a range of training spanning the breadth of community leadership, including but not limited to: student group management, event management, facilitation skills, volunteer management, project management, assessing impact, health & safety and safeguarding, effective representation, influencing & campaigning, community organising, protecting student rights, inclusion & accessibility, among others. 

This role forms a crucial element of the KCLSU and KCL Leadership Learning Initiative, a joint project designed to foster leadership skills among students, particularly those from under-represented backgrounds.

Job Specification

Student-facing Training 

- Lead the operational planning and delivery of our student-facing training programmes, including training our student group leaders, our elected sabbatical officers and our academic representatives, among others 
- Work with relevant staff across KCLSU to implement the KCLSU Training Strategy and share and promote best practice across the organisation 
- Work with relevant KCLSU teams to ensure consistency across student-facing training and ongoing guidance and support through the Community Development Framework and the Services Framework, and ensuring consistency with policy and compliance

Training Design & Development 
- Develop best practice guidance for training design and delivery in line with the KCLSU Training Strategy. 
- With oversight of all training content, work with the Training Manager to ensure we are utilising efficient and effective methods of delivery. 
- Apply a process for assessing learner needs to ensure training is accessible for all, implementing adaptive approaches to training that mitigate barriers to engagement
- Ensure our training content is engaging and reflective of our diverse student membership. 
- Maintain a keen understanding of training trends, developments and best practices 

Service Development 
- Develop the annual operating plans for the Community Engagement Department's Training, ensuring ongoing quality improvement of our training provision in line with KCLSU's strategic plan. 
- Review and improve processes, using staff resources effectively and implementing efficient, sustainable and robust working practices. 
- Monitor key performance indicators, managing processes for measuring and reporting on impact and outcomes. 
- Develop mechanisms for service feedback, consultation and user insight, understanding user needs and perspectives to inform service development. 

Stakeholder Management and Partnerships 
- Work with key partners at KCL, including the Students and Education Directorate (SED), Dr Michael Flavin and KCL Careers & Employability 
- Identify and cultivate key relationships and partnerships across KCL; students’ unions; higher education organisations, the National Union of Students and other relevant partners

Candidate Specification

Qualifications
- (Desirable) A good standard of general education, ideally to graduate level or equivalent 
- (Desirable) Relevant L&D/Training qualifications 

Experience
- Experience developing and implementing training programmes 
- Experience delivering large-scale events 
- Experience supporting others to become effective trainers and facilitators 
- (Desirable) Experience of working with young people/education or similar
- (Desirable) Professional experience as a trainer 

Knowledge
- Knowledge of various training methods including coaching, workshops, classroom training, mentoring, e-learning programmes and workbooks 
- Understand the barriers to accessing and participating in training for different student communities 
- (Desirable) Understanding of project management techniques
- (Desirable) Knowledge of e-learning platforms

Skills
- Excellent interpersonal skills 
- Strong organisation, planning and time management skills
- Excellent written & verbal communication skills, able to communicate effectively with both internal and external audiences
- Ability to manage working time effectively, and prioritise projects appropriately

Aptitude:
- Flexible and hardworking with a proactive work style 
- A commitment to the principles and practices of equality and diversity
- Enthusiasm for working in a student environment
- A desire to empower and develop young people to become community leaders
- Able and willing to demonstrate KCLSU values (Inclusive, Open, Collaborative, Brave) 

The list above is not exhaustive. For further details, please review our Job Pack.

You will see on our Job Pack that we are a equal opportunities employer and we live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.

Benefits of Working for KCLSU include:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 25 days annual leave plus bank holidays and university closure days
• Discounts at KCLSU venues
• £30 wellbeing allowance per term
• Employee Assistance Programme
• "No meeting Friday" ethos
• Death in Service

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavor to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

Eligibility

To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union

An exciting opportunity has arisen for a Senior Events and Partnerships Manager to join our Events and Partnerships Teams. This role will require the successful candidate to proactively lead our Events Team to review and overhaul our current events programme before implementing a varied and exciting refreshed programme which will engage new and current supporters as well as the local community and our children, young people and their families.

They will also lead our Partnerships Team to develop and maintain and grow long-term, high value and multifaceted community, group and corporate partnerships to maximise income, value and influence for The Children’s Trust.

Staff benefits include, shuttle bus, and more… Read more below

Role Requirements

• Working alongside the Head of Public Fundraising, you will strengthen and implement business planning, pipeline and budgeting processes as well as devise comprehensive audience-led stewardship plans, maintaining momentum and focus to achieve targets.  
• Lead the implementation and delivery of the strategy for the Events and Partnerships teams and work with the Head of Public Fundraising and the teams to develop and review strategies to maximise income from events and partnerships
• Manage partnership pipeline including building opportunities with new businesses to increase the range, value and number of partnerships for The Children’s Trust
• Lead the Events team to review and overhaul our current events programme so that we are maximising net income and ROI as well as meeting the needs of our supporters and local community, and building connections and long-term relationships with our events supporters
• Work across the Retail, Fundraising and Communications directorate to maximise opportunities for contact mapping, cross-sell and support the activity of other teams within the directorate (including but not limited to stock donations, sponsorship of committee-led events, pro bono support, gifts in kind etc.)
• Be responsible for the implementation of the budgets and delivery of income and expenditure against the plans
• Bring the Events and Partnerships teams together to ensure that we are seizing opportunities to integrate the programmes, for instance through corporate sponsorships of events, employee volunteering or participation, donated goods for raffles and auctions, match funding and more
• Develop relationships with colleagues across the Public Fundraising Team, wider directorate and organisation to ensure that opportunities for engagement, integration and promotion of events and partnerships are maximised and publicised

Interview Date: TBC

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Benefits:

• 33 days annual leave (plus eight bank holidays pro rata)
• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

Join the People team as a Learning and Development Assistant and play a key role in delivering high-quality administrative support to our Learning and Development team. You will provide a customer-focused service, ensuring the smooth running of our learning and development initiatives.

Working closely with the Learning and Development Manager and the wider team, you will help support the ongoing learning, development, and talent management processes at Dementia UK. Your role will include liaising with suppliers to schedule training sessions as part of our Learning Programme, as directed by the Learning and Development Manager. You will also monitor the Learning inbox, ensuring timely responses to queries. You’ll manage the learning request form, ensuring staff are enrolled in Learning Programme courses and escalating external requests to the Learning and Development Manager when necessary.

In addition, you will assist with the onboarding of new starters by setting them up on our learning platforms, such as LinkedIn Learning and iHasco. You will also support key policies and processes related to performance and feedback, including appraisals, 360 feedback, and our recognition scheme. This involves responding to first-line queries and escalating them where appropriate, as well as supporting the delivery of 360 feedback processes and our quarterly recognition awards.

To succeed in this role, you will possess exceptional customer service skills and have a strong understanding of meeting customer needs within a structured policy framework. You should have experience working with Microsoft Office 365 applications and ideally have prior experience working within a busy UK-based L&D, People, or HR team. Charity experience, as well as holding or working towards a CIPD qualification is a plus.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application or to tell us you’re applying under the Disability Confident Scheme, contact us.

How to apply:

For more information and to apply, please click on the Apply button. Your supporting statement should include answers to the following questions. Please note there is a 200-word limit for each answer.

• Why are you applying to this role as Learning and Development Assistant at Dementia UK?
• Please tell us a about relevant experience would bring to this role – this can include experience in the workplace and more informally outside the workplace as well.
• Which one of our four organisational values do you most relate to and how have you demonstrated this in your work?

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

About you 

Are you an experienced and adept programme / project manager who is passionate aboutstrengthening entrepreneurs and leaders to drive inclusive economic and social change? Do you have experience of working in sectors and markets relevant to our mission and geographical focus, and a flair for working in partnership with others? Are you a self-starter who works with initiative and takes ownership? Do you have a keen interest in learning and development, and producing meaningful insights on effectiveness and outcomes?

About The Human Edge

The Human Edge is a specialist mentoring and coaching organisation. We’ve developed our expertise, approaches and partnerships over 16 years, and we use our learning and experience as a foundation to design and implement integrated leadership development and learning programmes and initiatives for entrepreneurs, managers and leaders.  

We believe that building thriving businesses and social impact organisations which drive lasting positive change takes confident leadership, skills, and connections. Through our work we equip people, teams, organisations and networks/ecosystems with the tools, approaches, and skills to overcome challenges, build stronger relationships and strengthen their leadership to steer their organisations forward and achieve greater results, faster.  

We partner and collaborate globally with local and international governments, foundations, international NGOs and corporates. We work in multiple languages, across contexts, cultures, and sectors. The Human Edge is a values-based organisation with a diverse and committed international team who bring a focus on quality, connections, innovation and learning to their work. 

About the role  

Reporting to Head of Programmes 

Term Full-time (37.5 hours per week), 2-year fixed term contract (with potential for renewal, subject to funding) 

Location Homebased in the UK, with ability to travel to team workshops/ meetings in the South/ Southwest on an approximately quarterly basis; and to travel internationally approximately 1-2 weeks per quarter

Application deadline 09.00 UK time, Friday 22 November 2024 

Start date January 2025 

Role Overview

You will manage projects/ programmes delivered through a range of modalities (in person, online, blended) across countries and regions, and in collaboration with partners and other service providers. You will also lead on and/ or contribute to cross-cutting initiatives which develop our organisational capacity as we grow. Reporting to the Head of Programmes, you will work closely with other project managers as well as colleagues in business development, communications, and facilitation design and delivery. You will find colleagues keen to work with you in the context and spirit of our values. Some international travel (up to 1-2 weeks per quarter) is generally envisaged for project managers, subject to business needs.

Download our recruitment pack for details of the key responsibilities and person specification. Please click on the 'How to apply' button to access this.

What we offer 

• 38 days of annual leave (inclusive of public holidays) 
• Contributory workplace pension scheme 
• Private health insurance  
• Contribution to expenses related to homeworking (in line with company policy) 
• Agile remote working 

Candidates must have the right to work in the UK

Hours: 35 hours per week, term time only (Monday – Friday 9am- 4.30pm) 

Summary of the role

Our successful charity runs pathways which focus on employability and skills for everyday living to help young people, with SEN and learning disabilities to gain confidence and social support, alongside nationally recognised qualifications. Green Corridor requires the skills of an enthusiastic and reliable Teaching Assistant, who can work effectively with our learners who each have their own additional needs. The candidate we require should ideally have experience and/or affinity for working with young adults with Special Educational Needs. The role would involve supporting learners within their subject area, and functional skills, encouraging them to reach their full potential.

Specific duties and responsibilities of the role

Supporting Young People

• To work with the tutor to establish an appropriate learning environment.
• To work with the tutor on lesson planning, evaluating and adjusting lesson/work plans as appropriate.
• To monitor and evaluate learners’ responses to learning activities through observations and planned recording of achievement against learning objectives.
• To use specialist skills to support learners’ learning such as PECS, Makaton, symbols and iPads. 
• To assist with the development, implementation and evaluation of learning programmes and individual work plans.
• To prepare and assist in the preparation of the classroom, resources and equipment.
• To establish productive working relationships with learners acting as a role model and setting high expectations.
• Communicating with learners with varying degrees of speech and language difficulties, using communicative system/equipment where necessary.
• To promote inclusion and acceptance of all learners within the classroom and across Green Corridor.
• To support learners consistently whilst recognising and responding to their individual needs
• To encourage individual learners to interact and work co-operatively with others whilst engaging in activities.
• To promote independence and employ strategies to recognise and acknowledge achievement and self-reliance.
• To provide feedback to learners in relation to progress and achievement and to provide accurate, evidenced and objective feedback and reports to the tutor.
• To be responsible for keeping and updating records with the tutor and other staff, contributing to reviews as requested.
• To liaise with specialists (such as SALT, OT and Physio) and follow their advice for safety, learning and therapy programmes, as appropriate.

Wellbeing and Safeguarding

• Meet with parents and carers as part of maintaining positive relationships and the full implementation of the Green Corridor’s values and ethos.
• To promote Green Corridor’s values, positive attitudes and good learner behaviour, dealing promptly with conflicts and incidents in line with established policies and procedures, encouraging learners to take responsibility for their own behaviour.
• To supervise learners on visits, trips and out-of-school activities as required
• To support breaktime/lunches and lunchtime supervision within employed hours
• Administer first aid as appropriate
• To carry out Team Teach/MAPA if required

Professional Development 

• To participate in 30 hours CPD per year specific to the needs of learners and Green Corridor, including working towards appropriate qualifications needed to perform your role.
• To keep your own individual Professional Development Plan up to date. 

Other duties 

• Undertake any other task identified as being necessary to fulfil contract requirements or the requirements of an individual support.
• The post holder will be required to undertake other appropriate activities related to achieving the organisations objectives, as determined by the CEO or your line manager.

Essential person specification

• Level 2 Award in Education and Training or willingness to work towards.
• Excellent communication skills, both oral and written.
• Enhanced DBS clearance

Benefits:Company pension, subsidised lunches, healthcare, gym membership discounts and Employee Assistance Programme.

About Us:

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex.

See the difference your online selling skills make. Every day.

We all need a purpose and want to make a difference in life. At Princess Alice Hospice, you have that opportunity to make a satisfying, rewarding difference to a great cause and be supported every step of the way. We’re small enough for you to really see the impact you have, and big enough to support you with training, experience and opportunities.

Your role

We are looking for an E-Commerce Coordinator to help maximise our income from online retail sales. You will liaise with our Retail Team to identify and merchandise items for online sale across multiple platforms, ensuring that products are dispatched and any customer related queries are answered in a timely manner.

You will also assist with regular sales reporting and KPI targets. You will be computer literate with good Microsoft Excel and Word skills. Office procedures and resources are IT based and at commercial standards. You will be articulate, with excellent communication skills and a professional telephone manner.

This is an office-based role, though occasional travel to our shops may be required to get high value donated stock to sell through our online selling platforms.

We offer a range of great benefits, as well as the opportunity to undertake an apprenticeship programme if desired:

• 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
• Training support and development opportunities
• Employee Assistance Programme – promoting staff wellbeing
• Access to blue light card discount
• Access to Pension Scheme
• Wellbeing - We provide a programme of activities, opportunities and guidance to inspire and support our employees to live a healthy life, at home and at work

We are big on heart, energy and passion for what we do. We promise to provide an interesting and challenging environment, so if you think this role suits your skill set, we’d love to hear from you!

Discover the difference you can be.

How to apply:

To apply for the role please click on 'Apply Now'

For any further information, please contact us.

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

This is a standalone role and so it is very hands on with responsibility for all transactional tasks, including recruitment, payroll, pensions, training etc. You’ll also work particularly closely with senior managers to attract, retain and develop a diverse and talented team. You’ll promote a culture of learning and collaboration across the organisation, ensuring that Muscular Dystrophy UK complies with all relevant employment legislation and best practice.

We welcome applications from candidates working at Manager level, who want to step up to their first Head role. We are looking for candidates that are comfortable to work on an operational as well as strategic level.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: We operate a hybrid model (home and office, London SE1). 

NB Interviews likely to be held on 14 or 15 November.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

Your new company
I am delighted to be working with a Not-for-Profit organisation, and we are looking for an Associate Head of Policy and Public Affairs to head up the Policy, Public Affairs and Research team on a 6-9 month FTC. With a team of six sitting underneath you, in this short period of time, there will be some key deliverables that the charity will be looking at completing during your contract. This includes passing bills on the Online Safety Act, attending submits and launching a new Policy. This is a fantastic opportunity for someone who has proven policy leadership who wants to work for a great cause.

Your new role
The successful candidate will:

• Provide direction, leadership and line management for the Policy and Public Affairs team.
• Work collaboratively with colleagues within the leadership team and across the organisation to contribute to the delivery of the strategy.
• Provide leadership as the charity responds to emerging opportunities and threats affecting children's safety online. This will include formalising interim and final policy positions to address reactive issues.
• Ensuring that the team's policy positions and influencing strategies are evidence based, high quality, impactful and support the strategic ambition to transform the online world so it is safe for children. This will include managing the finalisation and launch of our Generative AI policy position.
• Provide support, guidance and challenge to ensure the team delivers and launches cutting edge policy and research on online safety including risks posed by new and emergent technologies. This includes acting as a sounding board to help shape the team's policy, public affairs and research work.
• Maintain relationships with civil service, parliamentary and civil society stakeholders and leverage these to amplify our policy impact.
• Represent the charity on relevant internal and external advisory groups. This can include deputising for senior colleagues.

What you'll need to succeed

This position is ideal for someone who:

• Solid understanding of the public policy and regulatory opportunities and challenges relating to online safety (ideally, but not a necessity).
• Evidence of strong team leadership skills, with experience of line management and leadership.
• Demonstrable strategic decision-making skills, with experience of weighing up competing options and opportunities to deliver strategic objectives at a senior level in an organisation
• Excellent evidence-based policymaking skills, mixing strong analytical skills with the ability to understand the wider policy context to turn problems into practical, robust policy solutions.
• Experience of analysing, comprehending and responding at pace to complex policy and public affairs developments in a fast-moving external environment
• Experience of managing complex and competing priorities with a strong track record for delivery at speed and under pressure, responding to tight external deadlines.
• Strong interpersonal skills, including demonstrable experience of successfully building external influencing networks and dealing effectively and persuasively with senior internal stakeholders.

What you'll get in return

This FTC is available on a 6-9 month basis. Ideally, the successful candidate will start sooner rather than later to allow for a cross-over from the current post holder before and after they return from their extended period of leave. The salary is £52,084 - £60,271/annum (inc London weighting). Excluding London, the weighting salary is available upon request. Benefits include: 29 days annual leave, plus bank holidays, competitive pension contribution and salary assurance up to five times your salary.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Do you want a job where you can really make a difference?  Do you enjoy working with people?

We currently have an exciting opportunity to join the Carers Information Service as an Advice and Assessment Worker.

The Carers Information Service was established in 1997 and is part of the John Whitgift Foundation. We are a small, friendly team dedicated to providing free advice, information and support to carers in Croydon.

Offering a wide range of services including health and wellbeing activities, carer's assessments, respite care, bereavement support, digital and printed publications, meeting room hire and much more. We are supported by Croydon Council and work closely with colleagues across the borough from the voluntary and community sector, NHS, and local authority.

As an Advice and Assessment Worker your main responsibilities will be to carry out Carer’s Assessments, giving advice, information and support to adult carers who are looking after a relative, partner, friend or neighbour of someone who needs help due to illness, disability, or old age.

The ability to work well in a team is essential!

This role is for 35 hours per week.

As a Croydon Good Employer, we are recognised for ensuring our employees are paid a fair wage, for the support we provide to the local community, and the creation of job opportunities. 

All our staff benefit from a competitive remuneration package, including: 

• 25 days holiday plus bank holidays 
• Membership of a generous money purchase pension scheme for all support staff that includes 3 x salary life assurance cover.
• Free access to an employee discount Club, which offers discounted rates on a range of products and services, including insurance, holidays and travel, fashion and retail 
• Membership of the Bupa cash plan scheme, which gives financial support towards the cost of optical, dental, and medical costs as well as a free 24 hour advice line for all staff 
• A range of family-friendly benefits including, enhanced maternity pay and childcare vouchers 
• Season ticket loan 

Closing date: 6 November 2024

Interviews will take place on Monday 11th and Tuesday 12th November.

However, applications will be reviewed daily, and interviews can occur at any stage after applications are received so we invite interested candidates to apply as soon as possible.  We reserve the right to close this vacancy at any time.