Operations support jobs

Main purpose of job: To provide specialist advocacy support to a caseload of clients with complex mental health needs, including support around housing, finances, health, domestic abuse and other issues. The role may also involve occasionally supporting CARA groups.

Start date: As soon as possible (subject to Enhanced DBS Check and satisfactory references).

Salary: £28,344 - £30,469 per annum.

Contract: Permanent contract.

Hours: Full time, 35 hours a week.  

Place of work: To work flexibly across CARA premises in Colchester with regular travel across mid and north Essex, including Braintree, Chelmsford, Clacton, Colchester and Dunmow. The post may also involve some remote working, if a suitable home working environment is available.

Holiday: 25 days per year pro-rata, plus additional closure days between Christmas and New Year.

To apply: Please complete the application form, which can be downloaded from our website explaining how your skills and experience relate to the person specification.  Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications. 

Application deadline: as soon as possible. We will be reviewing applications and shortlisting candidates to interview as applications are received.

Interviews:  To be arranged as suitable applications received.

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1.

Job Description

To provide advocacy support to a caseload of clients with complex mental health needs, including support around housing, finances, health, domestic abuse and other issues. CARA’s advocacy service focuses primarily on meeting the needs of some of our most complex clients – victims and survivors who would be unable to access other advocacy services.  The role will also involve supporting the wider CARA team in signposting other clients to external advocacy agencies, as appropriate and attendance at CARA groups to provide a drop-in advocacy surgery.

Main Responsibilities

·To manage a caseload of complex clients seeking short and long-term advocacy support, including support around housing, finances, health, domestic abuse and other issues.

·To manage referrals in to CARA’s Advocacy service, ensuring clients meet the referral criteria.

·To provide line-management for CARA’s social care placement worker and potential future advocacy volunteers.

·To assess all new referrals to CARA’s advocacy services, allocating cases to members of the advocacy team, as appropriate.

·To liaise with other agencies, receiving and making referrals and ensuring that they understand CARA’s role and services.

·To gather information about local and national agencies and manage storage and display of this material at CARA.  To work with CARA’s Integrated Support and Advocacy Manager to create a directory of services that can be used by all the CARA team.

·To support CARA’s group work, including attendance to provide advocacy support and supporting other activities.

·To attend regular team meetings and to work with colleagues to further the objectives of CARA.

·To maintain and collate evaluation data, testimonials or case studies for distribution.

·To adhere to CARA’s organisational policies and procedures, including safeguarding procedures.

·To report to the Integrated Support and Advocacy Manager, Head of Operations, Chief Executive Officer and Trustees as required, including the production of written reports.

·To be administratively self-servicing.

·To undertake any other activities as required by the Integrated Support and Advocacy Manager, Head of Operations, Chief Executive Officer and Trustees.

About CARA

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. 

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex.  We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich.  We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers.  We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion on our website. We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy East

CARA is part of Synergy East and we work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

Covering the following areas; Northumberland, Tyne and Wear, Durham, North Yorkshire, West Yorkshire, South Yorkshire and East Riding of Yorkshire.

Requirement: you must reside in one of the areas listed above to apply for this role.

We have an exciting opportunity for a Family Team leader to join the National Homicide Service (HS), leading the North and North East caseworker team.
This is a home based role working 37.5 hours per week.

Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide? Do you want to lead a supportive, passionate and committed team? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

• You will lead and support a team of Homicide Family Caseworkers to meet VS and Homicide Service standards and contractual requirements. The family caseworkers provide in person support to families who have experienced the sudden and traumatic death by Homicide.
• The caseworkers are responsible for ensuring the needs identified are met, that each person being supported receives guidance, advise and practical support as well as emotional support and advocacy. You will be able to demonstrate excellent organisational skills essential to managing a diverse workload, and be committed to supporting the caseworkers to deliver support.
• We pride ourselves on providing exceptional trauma informed advocacy and support to all and you will have an understanding of the impact that trauma and bereavement can have on individuals. We support staff to keep them safe within their role and you will lead on the importance of personal and professional resilience and wellbeing for the team.
• You will have excellent communication skills and will support the Operation Managers to maintain the highest standards of service delivery, across a widely geographically dispersed team. You will be prepared to travel across the geographical area including occasional overnight stays to ensure you can meet team members in person as well as online. We value our teams and their welfare
• You will enjoy working closely with a range of stakeholders (including Police Family Liaison Officers and Senior Investigation Officers within the Major Crime teams/Coroner officers and other statutory agencies) and will have experience in building constructive working relationships. You should be confident to deliver internal and external presentations to a wide range of audiences. You will have experience of achieving key performance indicators, as directed by the Operations managers and Deputy Head of Service.
• The successful candidate will have a passion for excellent service delivery, performance management and team welfare.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for full details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Join the friendly Carers’ Hub team and make a vital difference to the lives of unpaid carers in Lambeth.

We are looking for a Hospital Carers' Lead to join our service supporting unpaid carers while the person they look after is in hospital and during the discharge process. We know that this can be a worrying and stressful time and that too often carers do not know where to turn to for information and support. Help us make sure that carers get the help and support they need, at this critical time. 

You will play a pivotal role in developing and delivering our offer for carers which seeks to increase the identification of carers within local hospitals, improve carer support during their cared for hospital stay and following their discharge from hospital. 

The Hospital Carers Lead will be responsible for: 

• Offering tailored short-term 1 to 1 support to unpaid carers, working together to develop and implement plans to help improve carers’ experiences during the hospital stay, prepare for discharge and to address carers’ own needs. 

• Supporting unpaid carers while the person they care for is in hospital via signposting to relevant support and information about their rights. 

• Working collaboratively with partners within the hospital, to raise awareness of carers and increase identification.

If you are a passionate individual looking for a fast paced, rewarding role that will make a real difference to carers, we would love to hear from you.

About us
Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams: 

1. raising awareness of carers, 

2. Influencing local policy through community engagement activities, 

3. Improving carer wellbeing and

4. Connecting carers to each other and to support and training opportunities through our services. 

We welcome requests for informal chats to find out more about us as an organisation and the role. For more details, including how to get in touch, please see the Job Description.

Closing date: Friday 2nd May at 9 am. 

Interviews: Friday 9th May 

Mind in Camden has the exciting permanent opportunity to recruit people to work on our leading Hearing Voices Projects.

The Hearing Voices Projects Support Worker will play a vital role in ensuring that those who need our services receive kind and compassionate support. The role involves a mix of frontline support work, administrative support, and working closely with the rest of the team to build and further develop our services. Therefore, the ideal candidate will have excellent communication and organisation skills.

Within the Hearing Voices Projects, lots of opportunities arise for networking, collaboration, and professional development, which can lead to some fun and interesting pieces of work. We are looking for someone with knowledge of peer support and a range of perspectives on mental health to join our Hearing Voices Projects team and to help us support the people who need our services.

The Hearing Voices Projects have a global reputation for offering compassionate, person-centred support that avoids pathologising experiences, especially those that are often highly stigmatised.

Among other tasks, you will be required to:

• Work with partner organisations to establish hearing voices peer support groups in addition to organising and facilitating existing groups.
• Offer support to a range of people who hear voices and/or have other sensory experiences or difficult beliefs (at the moment, primarily young people and their families) in a variety of ways (email, Zoom, phone, face-to-face).
• Deal with enquiries and offer information to interested stakeholders.
• Facilitate focus groups and support young people’s involvement in a range of areas.
• Support relevant data monitoring and evaluation on the projects.

We particularly welcome applications from people from under-represented groups, as well as those who have lived experience of mental distress and are able to use this to inform their work.

For more information and to apply, please visit our jobs page.

Closing date: 5.00pm on 7th May 2025.
First interviews: w/c 14th May 2025.
Second interviews: w/c 19th May 2025 (TBC).

Are you passionate about empowering people to overcome exclusion, isolation, destitution and poverty?

Our client is an award-winning charity based in Manchester providing legal immigration advice, representation and support to people seeking asylum, refugees, children and vulnerable adults across the North West. They have a strong reputation regionally and nationally for the high-quality legal representation, support and hope to provide to people experiencing immigration injustice and their experience across 35 years. The charity also supports services to people at risk of homelessness and destitution, and to unaccompanied children and young people.

They work in collaboration with others to influence local and national policies on immigration and provide training to increase understanding of the immigration system and its impact on people in the North West and nationally.

Chief Executive
Location: Hybrid, with 3 days per week working from the office/ across Manchester.
Salary: up to £75,000 full time equivalent.

They are now looking for a new Chief Executive to build on the great work of their retiring, long-term CEO, to lead the charity into its next phase of development. This will include leading an organisational review, ensuring they have the right structures in place that support staff to continue to provide exceptional quality services, as well as a crucial voice for those they work with.

The new CEO will also build close relationships with their funders, government bodies, politicians, partner agencies and supporters to ensure they can maximise new opportunities and influence policy and systems change through their high-quality experience and evidence.

They are seeking those with the following skills areas:

• Sound strategic experience within an organisation of a similar complexity, with senior leadership experience or managing multi-disciplinary teams of over 10 people.
• A track record in developing organisations based on the needs of their clients.
• Experience of operational effectiveness and providing staff with the necessary support and infrastructure to deliver high quality services.
• Experience of raising the profile of an organisation.

Successful candidates will bring a strong empathy for the enormous challenges faced by their clients and a passion for ensuring those who are marginalised are fully supported to achieve their full potential.

Our client is committed to providing equal opportunities for all staff and volunteers regardless of age, disability, gender, gender reassignment, sexual orientation, ethnicity, marriage or civil partnership, religion or belief which are “protected characteristics” under the Equality Act 2010.

They are also committed to provide equal opportunities to refugees and asylum seekers and applications are particularly welcomed from those with refugee lived experience.

For further information and to apply to this role, please visit the microsite by clicking 'Apply via Website'.

Recruitment Timetable
Deadline for applications: Tuesday 6th May 2025
First stage interviews with Prospectus: 12-16th May 2025
Engagement meetings with client: 27th May 2025
Panel interviews with client: 28th and 29th May 2025

An exciting opportunity has arisen for a Counselling Coordinator to work across the Greater Manchester footprint, working specifically with women. The post-holder will work alongside the Counselling & Psychotherapy Manager to support with the assessment and allocation of women for the appropriate therapeutic intervention. You will play an integral role in supporting and developing our service model, including recruitment, development and line management of volunteer and trainee therapists.

The post-holder will be part of our multi-disciplinary team and will work flexibly to meet the needs of the service. You will work alongside the team to ensure safe and effective delivery of therapeutic interventions across the Greater Manchester Women’s Support Alliance. You will be required to form strong working relationships with our partner agencies and local training establishments to ensure that our excellent reputation is further enhanced.

You will receive a competitive salary and benefits package, as well as joining a supportive group of Counselling & Psychotherapists and other professionals, so will receive peer support and CPD opportunities.

Saferworld is looking for a Project Manager to lead the Women, Peace & Security (WPS) Helpdesk within the Conflict Advisory Unit (CAU). In this role, you will oversee the day-to-day operations of our UK government call-down service, providing high-quality advisory support to donors, UN agencies, NGOs, and other humanitarian and peacebuilding actors. Your responsibilities include managing project implementation and grant administration, coordinating call-off requests from initiation to completion, and working with teams of experts to ensure the highest quality outcomes.

In addition to maintaining rigorous standards of confidentiality and performance, you will collaborate closely with the finance team to ensure accurate and timely financial and narrative reporting. You will also be responsible for promoting and supporting the uptake of helpdesk outputs by regularly updating our online repository. Liaising with UK government departments and officials is a critical part of the role, as it involves generating demand for our advisory services and representing the helpdesk in outreach and strategic engagements.

You will work under the direction of the CAU Team Lead while supporting strategic oversight on WPS initiatives. This is an excellent opportunity to contribute to gender-sensitive conflict and security policies and to advance Saferworld's mission and vision. 

 Please note that applications will be reviewed on a rolling basis. We encourage you to submit your application promptly.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Country Director will provide dynamic leadership and management to develop and deliver Muslim Aid ‘s strategy in Bangladesh, with a focus on leading and building a high-performing, diverse team and developing strong relationships with external stakeholders that are critical to the organisation’s growth and reputation in the country.

Interested candidates must be located in Bangladesh.

About the Role:

1. Ensure the country office’s strategy is responding to the country’s critical development and humanitarian needs, and is also aligned to Muslim Aid’s global strategy, mission and values.
2. Enhance Muslim Aid’s reputation and brand through maintaining positive relationships with other stakeholders, including government, donors, UN bodies, other INGOs, and local NGOs.
3. Identify areas for capacity building with partners such as, organisational management, gender mainstreaming, human resource management, financial management, governance, etc.
4. Proactively seek new opportunities for funding of projects through in-country and external relationship building with stakeholders including the bilateral and multilateral development partners and the submission of self-sustainable programme initiatives.
5. Ensure that effective and secure budgetary control of the country’s finances and expenditures are established and maintained, in line with Muslim Aid’s financial policy and procedures.
6. Ensure there is an adequate analysis of the risks which could impact on Muslim Aid’s operations in Bangladesh and evaluate the risk appetite of the Bangladesh Country Office.

About You:

To be successful in this role, you will need:

1. Relevant Masters level qualification or similar academic achievement, and ideally with an academic focus on international development and/or a related certificate in
2. Previous experience working in a Country Director or Regional Director role or other senior level leadership/management position in an INGO environment.
3. Experience of working with organisations in developing countries, ideally in South and Southeast Asia.
4. Experience of multiple donor grant management and reporting to major donors.
5. Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
6. Strong and well-developed analytical skills coupled with experience of writing quality proposals and reports.

Why you should apply:

Join Muslim Aid as the Country Director Bangladesh and be part of a key role in driving our mission forward. Lead our strategy in Bangladesh, manage a high-performing team, and build strong external relationships to support the organisation’s growth and reputation. If you're a strategic leader with a passion for making a difference, apply now to help transform lives and empower communities.

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

The Chief Executive has overall responsibility for the management, strategic direction, and visionary leadership of the Immigration Law Practitioners’ Association (ILPA). They will drive organisational sustainability and impact by:

• Setting, with the Committee of Trustees, the overall direction of ILPA and developing both all-encompassing and project aligned strategies and outcomes.
• Managing ILPA’s day to day operations.
• Managing human resource matters, including reporting lines and working with staff to ensure the effective running of the Secretariat.
• Ensuring the financial viability of ILPA.
• Ensuring that ILPA is accountable to its members and that they are engaged in its work.
• Supporting the Board of Trustees, so that they can both fulfil their responsibilities and support ILPA meaningfully.

Responsible To:

CEO

Responsible For:

The strategic and day-to-day management of the UR4Driving project, including supervision of the UR4Driving team, oversight of service delivery, and engagement with project partners and stakeholders.

Contractual Hours:

35 hours per week (5 days a week) primarily office based

Contract:

Permanent

Salary Level (Per Annum):

Salary in the region of £40,000 per annum (depending on experience)

Annual Leave Entitlement:

25 days (Public Holidays excluded)

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About The Upper Room

The Upper Room is a frontline, community-based charity in Shepherd’s Bush, West London, dedicated to supporting vulnerable individuals facing homelessness, poverty, and social exclusion. Through a holistic range of services—including hot, nutritious meals, skills training, and tailored support—we help people take practical steps towards greater independence, stability, and wellbeing.

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Purpose of the Role

UR4Driving is one of The Upper Room’s key projects, designed to support ex-offenders and young people at risk of criminal involvement. By offering structured support to gain a driving licence, the programme helps individuals rebuild confidence, develop self-discipline, and create new opportunities—ultimately reducing the risk of reoffending and encouraging long-term positive change.
The Project Manager will lead the delivery and development of UR4Driving, overseeing its day-to-day operations, strategic direction, financial management, and team supervision.

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Key Responsibilities

• Promote and publicise the UR4Driving project; manage referral partner relationships and represent the project at relevant meetings across London, including in prisons and probation settings.
• Conduct service user inductions and ensure motivational group sessions are delivered, working with internal and external facilitators.
• Oversee all project administration, including attendance monitoring, driving test bookings, volunteer expenses, and service user case records.
• Identify barriers to progression for service users and facilitate support or referrals as appropriate.
• Manage the project budget in line with financial procedures, including petty cash and invoice approvals.
• Source and oversee driving instructors, ensuring quality, alignment with TUR values, and timely progress updates.
• Work with the Chief Executive and Finance Officer to ensure project spend remains within budget.
• Support fundraising efforts by providing project data, stories, and insights.
• Monitor service user progress and track outcomes post-engagement, maintaining accurate records.
• Contribute to the evaluation and reporting processes, including quarterly and annual reports.
• Maintain up-to-date stock and resources within budget.
• Line manage the UR4Driving Co-ordinator, providing support, guidance, and supervision.
• Uphold organisational policies, especially those related to safeguarding, data protection, equality and diversity, health and safety, and lone working.
• Attend relevant training, meetings, and occasional evening/weekend events (TOIL offered).

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Person Specification

Experience & Abilities

• Proven experience delivering structured programmes or training for socially excluded groups, ideally ex-offenders.
• Confident delivering motivational sessions and one-to-one support.
• Strong organisational and time-management skills.
• Comfortable managing budgets and financial processes.
• Ability to maintain professional boundaries while building positive relationships.
• Experience working with external partners and stakeholders across sectors.

Qualifications

• Educated to NVQ Level 3 or above (desirable).
• IAG or relevant advisory/support qualification (desirable).

Knowledge & Skills

• Understanding of the barriers faced by ex-offenders and relevant legislation (e.g. Rehabilitation of Offenders Act 1974).
• Familiarity with resettlement pathways and their practical applications.
• Proficiency in MS Office and experience using databases and reporting tools.
• Excellent written and verbal communication skills, able to engage and motivate a wide range of audiences.
• Commitment to equality, diversity, and inclusive practice.

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Application Instructions

Please forward your CV with a succinct, introductory covering letter outlining your motivation and suitability for the role (letter to be no more than 500 words). If you would like an informal conversation before applying, please let us know.

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Interview Process

The recruitment process will involve two stages:

• First Round: A panel interview focusing on your experience, skills, and motivation for applying.
• Second Round (if shortlisted): You’ll be invited to deliver a short presentation on a related topic, followed by a more in-depth discussion with the panel.

Full details of the presentation brief and format will be provided in advance to shortlisted candidates.

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Timeline

Posted on: 14/04/2025

Closing date: 28/04/2025

Director of Secretariat

This is a role in which you can make a major difference to the smooth running of the diocese, which serves the whole of Berkshire, Buckinghamshire, and Oxfordshire. 

This is a full time role offering hybrid working. 

Position: Director of Secretariat

Location: Kidlington, Oxford/hybrid

Hours: Full-time 

Salary: Approximately £75,000 per annum

Contract: Permanent

Start date: On or around 1 September 2025

Closing Date: Sunday 27 April 2025 at midnight. Interviews will take place on Monday, 12 May 2025, with a prior online meeting with the Diocesan Secretary, ideally on Friday 9 May 2025, and a confirmatory meeting for the recommended candidate with the Bishop of Oxford.

The Role

In leading a department within Church House, which largely comprises of the church buildings team and governance functions, you will be blessed with a highly skilled group of people.  You will have the opportunity to lead and guide them and to make a significant contribution to the life of the diocese through being part of the Bishop’s senior team and heads of department group, and deputising as required for the Diocesan Secretary.

The main areas of work are:

• Organisational leadership

• External grant-funding

• Oversight of our highly regarded Development Fund

• Governance and compliance, including elections, data protection, and risk

About You

You will have well-honed skills in leadership and governance, and ideally also project management.  You will have very strong communication and interpersonal skills, with high attention to detail, and will have operated at a senior level in a complex organisation.  You will be self-motivated and have a real interest in the very diverse work of the diocese as it seeks to support over 800 church communities and to carry out strategic work as determined through our governance structures.

There is a genuine occupational requirement that the appointee must be a communicant member of the Church of England or of a church in full communion with it, in accordance with schedule 9 of the Equality Act 2010. 

Benefits and rewards include:

• 25 days holiday per annum, rising each year by one day to a maximum of 30 days

• In addition to the statutory UK public holidays, the Diocese offers three privilege days

• Free parking and subsidised on-site café

• Generous employer pension contribution of 12.5%, which includes death in service benefit (5% Employee Contribution)

• Electric car and cycle-to-work salary sacrifice schemes

• Access to wellbeing support via Employee Assistance Programme

• Enhanced family-friendly policies and a generous sick pay provision

• Access to low-interest financial services from Churches Mutual Credit Union, including loans

• An attractive modern working environment

The Organisation

The Diocese is the administrative area of the Church, broadly speaking, covers the three counties of Berkshire, Buckinghamshire, and Oxfordshire. There are 815 churches in the Diocese – more than any other diocese in the Church of England. So, in many ways the best description is that it is the family of the 55,000 or so regular worshippers in these churches.

Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful.

We want our commitment to equality, diversity, and inclusion for all to be reflected in the composition of staff. We are particularly keen to receive applications from candidates from communities currently underrepresented in the diocese.

You may also have experience in areas such as Secretariat, Director, Director of Secretariat, Governance, Project Management, Project Manager, Faith, Grants, Compliance, Operations, Operations Director. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Group Finance Director

This exciting international charity are seeking a qualified accountant with charity experience to join as their Group Finance Director.

Position: Group Finance Director

Location: UK-based Remote – will require international travel

Contract: Permanent

Hours: Full-time

Salary: up to £80,000 depending on experience

Closing Date: Tuesday 22nd April 2025 (applications will not be reviewed until the closing date has passed)

About the Role

This is an exciting time to join this international charity, as we expand operations and implement best financial practices. The role presents an opportunity to lead, mentor, and drive financial excellence in a dynamic international setting. As Group Finance Director, you will be a key member of the Senior Management Team (SMT), ensuring financial strategy, governance, and compliance align with the organisation’s mission.

The role requires strong leadership, financial expertise, and the ability to manage a dispersed finance team while navigating the complexities of both charity and commercial financial management across different jurisdictions. International travel will be required to work with in-country teams.

Key Responsibilities:

• Lead the organisation’s financial strategy and vision, contributing to strategic decision-making at the senior level.
• Oversee financial reporting and compliance, ensuring adherence to UK Charities SORP FRS 102 and international financial regulations.
• Develop and implement financial systems, controls, and processes across multiple global entities.
• Manage annual budgeting, financial forecasting, and cash flow management.
• Ensure compliance with donor reporting requirements and programme budgets.
• Prepare group consolidated reports, including balance sheets, donor spend tracking, and statutory accounts.
• Lead the audit process and ensure strong financial governance across the organisation.
• Work closely with country finance teams in a matrix structure, to build capacity and ensure best practices.
• Identify financial risks and implement strategies for risk management.
• Support grant and funding management, ensuring compliance with donor requirements.

About You

We are looking for a strategic, hands-on leader who can balance big-picture financial planning with the operational needs of a growing international charity. You should have excellent financial acumen, strong leadership skills, and the ability to manage finances in a complex, multi-currency, multi-entity environment.

Key Skills & Experience:

• Qualified accountant (CCAB, CIMA, ACCA, or ACA) with extensive post-qualification experience.
• Proven finance leadership experience in a complex international organisation, ideally in the INGO sector.
• Experience managing multi-entity, multi-currency financial operations.
• Strong technical accounting knowledge, including UK Charity SORP FRS 102.
• Experience with donor reporting, grant management, and compliance.
• Demonstrated success in leading and developing dispersed international finance teams.
• Experience with financial systems implementation and process improvement.
• Strong interpersonal and communication skills, with the ability to influence at all levels.

Desirable:

• Experience working in one of the organisation’s key regions (Afghanistan, Myanmar, Saudi Arabia, the Levant).
• Experience leading finance teams remotely.

Please submit your CV and a covering letter outlining your interest in the role and how you meet the criteria, in a single document.

About the Organisation

The employer is a British charity that was founded in 2006. We believe artisanal heritage matters and has the power to transform lives. We support artisans to thrive and revitalise traditions in regions where cultural heritage is endangered, while connecting people through heritage.

A fast-growing organisation with offices in Afghanistan, Myanmar, Saudi Arabia, and the Levant, we employ over 400 international and local staff worldwide. Our work spans cultural heritage, economic development, and education.

Other roles you may have experience in could include: Group Financial Controller, Finance Director, International Finance Director, Director of Finance, Chief Finance Officer, Senior Finance Manager, Head of Finance, Chartered Accountant, ACCA, ACA, CIMA, CFO, NGO Finance Lead, Etc…

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for an empathetic, organised and proactive Services Manager to join our team. This role will oversee the day-to-day delivery of Sebby’s Corner’s core support services, including Essentials Support Collections, our New Parent Baby Essentials Experience, and seasonal programmes like School Uniform Support and Christmas Support.

You will work closely with referral partners, families and our internal team to ensure that every interaction is positive, dignified, and effective. You’ll also take the lead on safeguarding and be responsible for signposting families to external support where appropriate.

About Sebby’s Corner

Sebby's Corner is based in Barnet, EN5 and our aim is to ensure that no child goes without the basic essentials they need to thrive. We supply items such as clothing, nappies, formula and baby equipment to local families living in poverty. Families in need get referred to us by social workers, health visitors, family support workers, midwives and other professionals from our 800-strong referral partner network.

We also offer school uniform support in the summer and a Birthday Club that ensures children have the chance to celebrate with gifts, balloons and a cake. At Christmas, we host a festive shop where families can choose presents for their children, giving children the chance to have a Christmas just like their peers.

We’re a passionate team making a tangible difference in the lives of vulnerable children and we’d love you to join us.

Key Tasks and Accountabilities

Service Delivery

• Guiding families during their New Parent Baby Essentials Experience appointment, helping them choose the items they need for their baby. Ensure clients feel supported and empowered when choosing items.
• Coordinate logistics, appointments, stock, and setup for our two seasonal services within a set timeline and budget - Christmas Support and School Uniform Support.
• Manage booking system across our services
• Ensure families and referral partners have a welcoming and respectful experience at the hub.
• Support complex referrals and work alongside the Referrals Coordinator to meet urgent or sensitive needs.
• Supporting our Referrals Co-ordinator with the Essentials Support service during busy periods to ensure families and referral partners who are collecting receive a positive and dignified experience and receive the items they requested.

Impact & Evaluation

• Gather and respond to feedback from families and volunteers to improve future service delivery.
• Provide reporting and statistics for impact reporting.

Referral Partner Engagement

• Act as a main point of contact for referral partners and schools.
• Onboarding new referral partners by providing clear information about service criteria, availability, and referral processes.
• Deliver briefings, training sessions, and guidance materials to improve referral quality and understanding.

Signposting & Partnerships

• Help families access additional support by providing signposting to trusted local services.
• Maintain a regularly updated resource list on the website and collaborate with partners to expand support options.
• Promote and lead on our Service Delivery partnerships such as educational workshops with Parent Learning Platform and antenatal classes with All About Babies and encourage family engagement.

Safeguarding

• Serve as Designated Safeguarding Lead (DSL) and first point of contact for all safeguarding concerns. Make onward safeguarding referrals via MASH where necessary.
• Ensure all staff and volunteers receive appropriate safeguarding training.
• Create a culture of safety and openness, where concerns are raised and addressed appropriately.

About your skills and experience

Essential

• Experience in service delivery or frontline support
• Strong organisational and proactive time management skills
• Excellent written and verbal communication
• Ability to remain calm and compassionate in challenging situations
• Confident managing sensitive information and safeguarding procedures
• Strong team player with a flexible, solutions-focused approach

Desirable

• Experience working with vulnerable families or in a community setting
• Knowledge of safeguarding frameworks and referral processes
• Familiarity with CRMs such as Salesforce and translation tools such as Language Line
• Experience building and maintaining community partnerships

What we can offer

Salary and pension
The salary range for this role is £30,000 - £34,000 FTE per annum (gross), dependent on experience and pro-rated if you work part-time. If eligible to join the pension scheme, we will match your contributions by 5%.

Annual leave
You will be entitled to 25 days of annual leave plus bank holidays (pro-rated for part-time roles). We usually close between Christmas and New Year without this time coming off your annual leave allowance.

Application process

The deadline for applications is 12noon, Friday 25th April 2025. Applications will be assessed on a rolling basis so we encourage you to apply early. We reserve the right to close applications before the deadline date if we find the right candidate.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people in difficult situations?

Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience whilst being supported to manage their lives and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Crisis Café Support Worker
Reference: 276
Responsible to: Crisis Cafe Coordinator
Working Base(s): Watford, Stevenage and Ware (expectation to travel whenever necessary with mileage paid when not working at home base)
Salary: From £24,024 Per Annum FTE (pro rata for part time hours)
Hours: Full time (37.5 hours) - Will consider part-time of 30hrs or 22.5hrs.
Work pattern: A full-time pattern will be working 5 out of 7-day rota, working 17:30 - 01:30, a part-time pattern will be working 3 or 4 out of 7-day rota.

About the Service

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.

By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is 30th April 2025
Interviews to be held week of 12th May 2025
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.