Operations Manager Jobs

ABOUT THE ROLE

As an Intensive Housing Management Officer (IHMO), you will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. If you’re driven to make a meaningful impact, this is the opportunity for you!

Havering Complex Needs Pathway: Offers support to 23 residents across 5 services for individuals with low to medium level complex needs. The pathway is designed to support residents and participants in the Havering Borough to reintegrate back into the community and prepare for independent living. This role would be a floating officer based in the Havering borough supporting across the numerous services providing Intensive Housing management support. 

Shift Pattern: 37.5 hours per week, 9:00AM -17:00PM or 13:00PM - 21:00PM Monday - Sunday, Onsite. 

Salary: £26,100  

WHY YOU WILL LOVE THIS ROLE 

This role is ideal for someone who thrives in a people-centered environment, enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals.

What are we looking for? 

• Previous experience and knowledge within a supported housing management setting
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs 

What we offer

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Prospectus is delighted to be partnering with a national health charity in the recruitment of a Community Services Development Manager on a full-time, permanent basis. This is an exciting new role for the organisation which offers flexibility, with the option to be either office-based, hybrid, or remote.

Lupus is a chronic autoimmune disease which is uncommon, complex and poorly understood. It affects the immune system and can cause lasting damage to the kidneys, skin, heart, lungs and/or brain.The organisation is the only national charity supporting people living with lupus and those that care for them. They hold an ambition for a world where people with lupus can live full and active lives and work hard to empower people by providing information about lupus and offering support so their voices are heard and their condition diagnosed and managed effectively. With 35 years of service, the charity is now embarking on an ambitious new strategy, aiming to broaden and deepen its reach across the lupus community.  Reporting to the CEO, this newly created senior leadership role will oversee the management, development, and strategic growth of the charity's community services across the UK.

As Community Services Development Manager, you will lead the planning, monitoring, and delivery of existing services while developing new ones to support the lupus community. You will manage and inspire a small, dedicated team, establishing suitable outcomes and impact measurements, and building relationships with strategic external partners to expand the organisation's reach and influence. You will ensure that new services are consistently developed with service users at the heart of the process and will work as part of the Senior Management Team in order to shape and implement the charity’s broader strategy.

To apply for this role, you will be a dynamic leader with significant experience of managing and developing services across the third sector. You will have demonstrable experience of co-production, and involving beneficiaries in ongoing service development, and significant experience of monitoring services for evaluative purposes. You will have experience of supporting and motivating teams, managing budgets, and ensuring contract compliance. This is a unique opportunity to make a significant impact in the lupus community and play a vital role in shaping the future of the charity's lupus services.

Please apply by submitting your CV in Word format (cover letters are not required at this stage). Successful candidates will be contacted and invited to provide a supporting statement.

As a specialist recruitment practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We are invested in supporting you through your application journey.

JOB PURPOSE

We are looking for a maternity cover for our Trust & Foundations Manager role. Passionate about Trust Fundraising at a high level and about UNHCR’s work, this role is involved in the cultivation and stewardship of some our biggest and most established trust and foundation donors.

You will join our small but talented Philanthropy Team supporting on identifying and bringing on board new and prospective trust and foundation supporters, and securing repeat income from key relationships.

You will work closely with the Head of Philanthropy, CEO, trustees and international colleagues to steward and cultivate donor relationships. An experienced fundraiser, you will provide strategic insight into how we grow and improve our programme. 

You will be confident in navigating complex environments with multiple stakeholders and in negotiating internally as well as externally. You will enjoy developing strong relationships, have excellent communication and problem-solving skills and will be adept at managing prospect pipelines and crafting compelling donor communications.

This role is also responsible for managing the Senior Trusts and Foundations Officer and will provide support, mentorship and coaching to help the development of this role.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBLITIES

• Manage the Senior Officer working on trusts and foundations. 
• Work as part of the Philanthropy Team to develop new opportunities with trusts and foundation donors in line with UK for UNHCR’s fundraising strategy, achieving six figure income targets.
• Support the development and management of a robust prospect pipeline and a calendar of opportunities for grant submissions, engagement, cultivation and stewardship of donors.
• Work with the wider international organisation to identify the most appropriate funding propositions for donors.
• Craft compelling propositions and proposals for trusts and foundation donors and ensure quality and timely reporting on donations made.
• Establish a strategic and tactical response to selected prospects and existing trust and foundation donors in the event of humanitarian emergencies.
• Work independently and with the prospect researcher to gather up-to-date and accurate information on existing and prospective donors.
• Maintain accurate records on Salesforce, for income recording and earmarking.
• Work with the wider team to deliver bespoke trust and foundation activities including virtual and in-person events.
• Help to position and raise awareness of UK for UNHCR’s role among peers, donors and other audiences by participating in sector networks and representing UK for UNHCR at events, as appropriate.
• Work within UK for UNHCR’s due diligence policy and data protection policies and processes.
• Support the Philanthropy team in other activities, as requested. 

PERSONAL ATTRIBUTES AND EXPERIENCE 

Essential Experience

• Experience of working in an income generating capacity within an NGO, INGO or fundraising organisation to identify, approach, secure and steward trusts & foundation gifts at the five, six and seven figure gift level.
• Experience of developing donor care plans and delivering bespoke proposals and communications to generate income.
• Experience of managing a prospect pipeline.
• Experience working on complex proposals involving multiple stakeholders.

Essential Skills/Knowledge  

• Confident communicator with the ability to effectively influence internal and external stakeholders.
• Ability to analyse reports and communicate complex themes and subjects in an accessible and compelling manner in writing and verbally.
• Ability to act proactively to identify new prospects and fundraising opportunities.
• Ability to negotiate internally and externally, delivering mutually beneficial outcomes.
• Ability to juggle and prioritise multiple tasks and meet deadlines within a collaborative team environment.
• Good attention to detail, ability to proof-read.
• Able to demonstrate flexibility, with a willingness to respond quickly, particularly at times of humanitarian crisis.
• Excellent stakeholder and relationship management skills.
• Proficient in using Word, Excel and PowerPoint.
• Working knowledge of fundraising databases.

 Desirable Skills/Experience 

• Experience of line management.
• Experience using Salesforce.

WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. 

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development  

• Comprehensive training and continuing development opportunities.
• Individual training budget. 

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Midnight, Monday 20th January 2025.

First-stage interviews: Week commencing Monday 20th January 2025.

Second-stage interviews: TBC

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation.We are looking for an experienced, dynamic philanthropy and partnerships manager to lead our philanthropy team. We require someone who has demonstrable experience in philanthropy fundraising or has strong transferable skills. It is essential that you have experience in managing people at a senior level to lead a team of five philanthropy fundraisers.

Everything we do is geared to supporting the renowned Christie hospital to ensure cancer patients receive the highest level of treatment and care and have access to world leading research and technology ensuring they have the best possible experience and outcomes. We provide funding over and above what the NHS is able to provide.

The Charity team is responsible for raising millions of pounds each year to ensure Christie patients receive gold standard care and treatment. This includes everything from access to world first clinical trials and receiving radiotherapy in state-of-the-art treatment centres to young adults being cared for in a bespoke age-appropriate centre and being able to offer patients anxiety reducing complementary therapy, or even creative sessions in our art room.

Role: Warehouse Manager

Salary: £30,000 per annum (gross) FTE
Contract: Fixed term 1 year, 52 weeks per year
Hours: 35 hours per week, core hours 09.30-16.30
Location: Multiple Sites Lewisham & Greenwich
Reports to: Head of Operations
Direct Reports: None
DBS Check: Required

About MammaKind

MammaKind alleviates hardship for mums with young children living in poverty across Greenwich, Lewisham, Bromley, and Bexley. We gather new and pre-loved donations of clothing, toiletries, and equipment, distributing them through a network of over 100 referral partners, including NHS professionals, local councils, and charities. In 2023, we supported 2,677 individuals, including 1,519 children across 917 families with donations valued at £809,854.

Driven by a dedicated group of parent volunteers focused on reducing child poverty, MammaKind envisions a capital where every child has access to the essential items necessary for thriving.

Purpose of Role

Regifting pre-loved and new baby equipment, clothes, and toys to families in poverty is at the heart of what we do.

The warehouse manager plays a pivotal role managing the warehouse and volunteers to streamline the donation process, ensuring safety, compliance, and effective stock management from donation intake to distribution. Working towards our overall organisational goals of supporting as many children as possible.

Key Tasks and Accountabilities

Warehouse management:

· Warehouse layout and organisation, to ensure that the donation and referral process is as efficient as possible. 

· Keeping the warehouse clean and tidy and compliant with health & safety legislation.

· Responsible for adherence to agreed Health & Safety policy in the warehouse, including responsibility for volunteer health & safety induction and their safety whilst on site.

· Managing warehouse budget (cleaning, maintenance) and contractor liaison for maintenance issues.

· Responsible for facilities management and one of the designated key holders for the warehouse.

· Expected to be based in the warehouse 5 days per week between 09.30 and 16.30.

Stock management.

 

· Ownership of the lifecycle of MammaKind’s stock from start to finish.

· Directing strategy for donations and targeted donation drives/providing guidance to social media channels to ensure that we are trying to obtain the goods we need and not those we don’t.

· Managing incoming donations (which arrive in volatile quantities): checking donated equipment. Ensuring the quality and compliance of donations meets MammaKind’s high standard.

· Liaison with Referrals Manager to ensure that warehouse is appropriately stocked for forthcoming referrals.

· Keeping records of stock levels to ensure that stock of particular items does not fall too low or rise too high.

· Buying of stock to replenish essentials (including collection of stock from suppliers), managing to agreed budgets.

· Download and print manuals for items to be sent to clients, creating instructions where no instructions are available online.

• Driving a delivery van to and from multiple sites moving equipment and stock. Unload and loading delivery van, sorting and placing items on to racks, and shelves and using trollies to move kit around.
• On occasion delivering referrals to referral partners and emergency referrals.

 

Volunteer Management

 

· Weekly co-ordination of volunteers for warehouse sessions (sorting and creating bundles for clients).

· Planning and organisation of volunteer sessions in terms of task management (to ensure stock levels are optimally maintained).

· Manage volunteers, ensuring they understand tasks, work to the standard of their training and to MammaKind’s standards. Serve as the point of contact for volunteer queries during sessions.

· Manage volunteer drivers with loading and despatch schedules such as arranging collections of donations and refuse centre trips.

· Coordinate with the Referral Manager and Head of Operations to manage stock levels. Using Salesforce data to determine core stock levels.

Operational Support:

 

· Actively foster an inclusive and supportive workplace culture in line with MammaKind’s values.

· Provide reports of donations to the Head of Operations and collaborate closely to refine and enhance processes as needed.

· Work closely with the Referral Manager & Head of Operations to ensure the smooth running of weekly activities, to ensure any priorities for that week are completed and any outstanding tasks are communicated to the Head of Operations.

· Monthly reporting against budget to Head of Operations.

· Represent MammaKind at community events as needed, including occasional Saturday Big Sorts.

 

What we are looking for:

· We are looking for a highly motivated person to join our team, someone who has a proven track record of taking ownership

· Excellent at juggling multiple competing tasks and still deliver on time

· A strong eye for detail and a great team member

· Able to work autonomously and manage others but also work as part of an effective team

· A knowledge of and passion for our work

· A passion for tackling child poverty and the role we can play in that

· Honesty, integrity and a strong commitment to our values

 

Essential

· Warehouse management or logistics management or onsite retail management work experience

· Full driving licence

· Experience of inventory management software and systems

· Microsoft Office 365 skills (Outlook, Excel, Word)

· Excellent communication skills – both written and oral

Desirable but not essential

• Experience of working with volunteers or volunteering

• Experience setting up a warehouse or retail operation

• Experience (direct or indirect) of living in poverty

• Knowledge of Salesforce

 

What we can offer

 

· Salary and pension: The salary for this role is £30,000 per annum FTE (gross). If eligible, we will match your contributions by 4% on pensions

· Annual Leave: 25 days plus bank holidays

· Hours of Work: 35 hours per week, with core hours 09.30-16.30

· Location: Between Lewisham and Greenwich site

· Contract: This is a fixed term 12-month contract, starting as soon as possible. You will have a probation period of 3 months

Application Process

All applicants must have the right to work in the UK.

 

Please note that this position will require a DBS check.

If you need additional support with your application or interview process, then please do let us know what you need and where we can help make this accessible.

To apply, we would like you to complete this online application form by 5pm on 31st  January 2025. Here, you’ll be able to attach a CV.

Key dates

· Submission of application: 9am on 31st January 2025

All applications will be assessed on the match to the experience and skills set out here.

· First round interview 11th February 2025

This will be a competency-based interview with two members of the MammaKind team. We will confirm who you’ll be meeting as well as the location when this interview is arranged.

· Second round interview: 24th February 2025

This will be a competency-based interview with two members of the MammaKind team. We will confirm who you’ll be meeting as well as the location when this interview is arranged.

Job Title: Finance Manager

Hours of Work: Minimum 22.5 hours up to 37 per hours per week

Salary Range: £40,000 - £43,000 pro-rata

Location: Flexible working, with main office base in Morley, Leeds, and occasional travel to the various trust offices across Yorkshire.

Line Manager: Finance Director

Responsible for:

The Finance function for Groundwork Yorkshire and its trading subsidiaries.  May also be responsible for the management of temporary staff, outside consultants, contractors, secondees and volunteers.

 

Objective:

To lead an excellent finance function that serves Groundwork Yorkshire and its subsidiaries ensuring robust financial management, planning, compliance and continued modernization.  You will play a key role in coaching and supporting our programme managers to ensure they are able to achieve financial targets, and you will work closely with the Finance Director to drive profitability and efficiencies through continuous improvement and collaboration.

Key Responsibilities:

 

Work with the senior management team and programme managers to monitor financial KPIs and budgets, reviewing and reforecasting as appropriate.

Manage and lead the Finance Team to maintain and develop the commitment and skills of all team members by regular communication, effective performance reviews and the provision of suitable training and development opportunities.

Maintain detailed insight into the financial position of the organisation, including monitoring cash flow, assessing the financial impact of proposed projects or activities, identifying opportunities for improvement, making financial adjustments and producing financial reports.

Produce monthly management accounts to an agreed timetable and communicate the results to the senior management team.

Provide sound, strategic financial advice to the Finance Director and senior management team to support the long-term financial viability of the charity and its trading subsidiaries.

Collaborate with programme managers to develop a detailed understanding of Groundwork’s full programme of activity, provide monthly financial analysis of each programme and liaise monthly with each of the programme managers individually to ensure they have a full understanding of their programme’s financial performance, highlighting any areas of risk and recommending remedial action.

Prepare year-end accounts ensuring statutory financial reporting for audit in line with SORP recommendations and requirements.  Take the lead on liaising with auditors and the successful delivery of the audit.

Ensure the accuracy of payroll and pension including liaising with pension providers, HMRC and other agencies as appropriate.

Ensure VAT is managed, and returns are accurately prepared and submitted.

Maintain all financial records and systems to a high standard of accuracy (including addressing any discrepancies in reconciliations) in accordance with accounting principles, auditing standards and to meet external legal and tax requirements.

Uphold the regulations outlined in the General Authorities Manual, maintain the fixed asset register and process depreciation.

Ensure financial management systems are effective and implement changes as required.

Comply with all requirements as set out in Groundwork Yorkshire’s Health & Safety, Safeguarding, Information Management and EDI policies and procedures.

As well as carrying out specific duties, participate in the wider activities of the charity and its trading companies.

Other duties as required by the Finance Director to ensure the efficient running of the section.

Join GSG Impact as a Knowledge Manager and Shape the Future of Impact Investing

Are you ready to lead knowledge management and community engagement for a global network dedicated to sustainable development? At GSG Impact, we’re looking for a visionary Knowledge Manager to drive collaboration, build capacity, and evaluate impact across our network of national partners in over 45 countries.

This role goes beyond managing knowledge systems. It involves inspiring stakeholders, fostering innovation, and strengthening relationships across finance, business, government, and philanthropy. If you are passionate about impact measurement, strategic leadership, and empowering communities to tackle global challenges, this opportunity is for you.

We offer a dynamic and inclusive work environment with flexibility, competitive compensation, and the chance to make a real difference.

Apply now and be part of a movement shaping a more sustainable and equitable future.

About the role

At a time of growth and of new opportunities for the Motability Foundation, we are looking for a Public Affairs Manager to join our Communications Team and lead our Public Affairs activity for the organisation.

Our vision is to fund, support, research, and innovate, so all disabled people can make the journeys they choose. There are an estimated 16 million disabled people in the UK, and this role will play a crucial part in our work to raise awareness of the work of the Motability Foundation, amplify the voices of disabled people and to influence policy.

·This new role will work alongside our new Evidence and Policy Manager, based in our Innovation team, and other colleagues across the organization as well as key partners (Motability Operations), to manage our horizon scanning and monitoring of the political landscape, leading on advising our Governors, CEO and senior management team on actions we need to take, and preparing detailed briefings for engagements, and events with Parliamentarians and senior Ministers. The role holder will develop, implement and lead our Public Affairs and Government Engagement Plan, and proactively identify and develop opportunities to influence and shape policy where it may have a positive impact for disabled people.

With a General Election and potential welfare reform on the horizon, this role is especially important and experience in creating and implementing post-election public affairs strategies, leading activities across the team and devising and managing structured results reporting to the organisation, is highly desirable.

 

What you will be doing

• Develop, implement and manage our public affairs strategy, leading on public affairs activities aligned with the Motability Foundation’s vision and overall strategy.
• Amplify the Motability Foundation’s voice in Parliament, across the devolved nations, and in political spheres, building, developing and managing relationships with parliamentarians, decision-makers and stakeholders.
• Manage our horizon scanning and monitoring of the political, legislative and regulatory landscape in relation to the work of the Motability Foundation, leading on advising the business on actions we need to take.
• Provide sharp political intelligence, insight, advice and briefings for Governors, directors, senior management and a variety of audiences across the organization.
• Support the establishment of the Motability Foundation’s policy positions and delivering our influencing objectives.
• Manage a contact program for Parliamentarians, raising awareness of the work of the Motability Foundation, establishing regular meetings for senior leaders where relevant, and facilitating dialogue on issues relevant to our work.
• Working closely with the Evidence and Policy Manager to manage the dissemination of any policy output for presentation to the external world.

Your experience

Must haves:

• Strong grasp of parliamentary processes in Westminster, Scotland and the other devolved nations.
• Ability to initiate and manage projects independently while contributing effectively to team efforts.
• Experience in proactively identifying opportunities to influence.
• Strong communication skills, with an ability to grasp complex issues quickly and share information in an accessible way across a variety of audiences.
• Ability to facilitate sensitive internal and stakeholder conversations to reach a point of consensus.
• Ability to engage effectively with stakeholders in Government, industry, and other charities and foundations.
• Experience of operating effectively in a complex environment with multiple agendas and stakeholders.
• Highly IT literate with extensive experience of Microsoft Office, particularly Excel and PowerPoint.

Nice to haves:

• Understanding of key disability and transport issues, such as the social model of disability, inclusive micro mobility and the transition to electric vehicles.

About Us

Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

About the role

The Director of Services leads all our member-facing services to ensure that they are run effectively, are mission-led and are guided by co-production. The post holder is responsible for overseeing business planning and managing income streams, ensuring financial sustainability. They will maintain all relationships with local authorities, Integrated Care Boards, and private funders, ensuring the quality of services and adherence to best practices, regulations, and legislation. 

Principle duties and responsibilities

1. Provide strategic leadership to the service leads for all our member-facing services, to ensure the efficient delivery, quality, and consistency of services, guided by the principles of co-production.

2. Work with staff to ensure our members’ voices are at the centre of everything we do.

3. Oversee the development of plans and strategies for each team and instil a sense of collaboration, common goals, and working together across the departments to ensure the sustainability of our services.

4. Support the teams and work with the Directors of Development and Fundraising to explore new opportunities to develop our business to generate income. 

5. Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.

6. Lead on commissioning/tender/framework contracting arrangements with the local authorities we serve.

7. Lead on safeguarding and health and safety to ensure we are compliant in all areas.

8. Implement effective ways to evidence the outcomes of our members and the impact of our services to demonstrate our impact, support our service development and contribute to funding report requirements.

9. Contribute to the effective leadership and administration of Headway East London working as part of the Senior Management Team and supporting the Board in setting the strategic direction of the organisation.

10. Oversee all budgets within the department. 

11. Contribute to budgeting and financial planning working with the Chief Executive, Directors of Finance, Development, and Fundraising.

12. Work with the managers and the Finance team to ensure unit costs are correct and work to ensure full costs of the service are recovered from customers.

13. Provide leadership and support across the wider organisation as necessary and appropriate.

Key Relationships - Internal and External

• Members
• Staff and volunteers
• Board of trustees
• Commissioners
• External Partners 

Other

• Apply the Headway East London values and behaviours to every aspect of the role at all times.
• Protect and enhance the interests and reputation of Headway East London internally and externally.
• Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

For refugees and people seeking asylum, securing somewhere safe to stay is paramount. 

Prospectus is proud to be working with our client, the UK’s largest independent hosting charity, connecting those with a spare room in their home to people who need somewhere to stay. They are now looking to recruit a Housing and Move-On Manager, a brand new role for the organisation, working to develop independent housing and move-on opportunities for beneficiaries.

This is an exciting opportunity to fully shape the organisation’s move-on services. As the organisation’s new Housing and Move-on Manager you work as part of a small but incredibly impactful team, and your mission will be to build excellent relationships with housing and hostel accommodation providers across the UK in order to find ongoing accommodation for those looking to move on from the charity’s temporary hosting services. Whilst you will not directly manage a team, you will work closely internally to understand the needs and challenges of beneficiaries and will support delivery staff in assisting beneficiaries with ongoing housing pathways. You’ll use your knowledge and experience of statutory housing duties to ensure that those the organisation hosts receive the support that they are entitled to.

To apply for this exciting opportunity, you must have an excellent understanding of statutory housing in England, Northern Ireland, Scotland and Wales and will have demonstrable experience of assisting people to find housing opportunities. You will have an entrepreneurial flare and will be able to demonstrate managing and developing a similar beneficiary-focussed programme (although it may be within a different sector). You will enjoy working autonomously and will be a proactive relationship builder, skilled at building and cultivating partnerships. We value diverse experience, so if you feel you have what it takes, reach out to us to discuss the role further as this truly is a unique opportunity.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Please note this role will be hybrid-working, with at least a couple of days a week based in their Brixton office.

Heard is a multi-award-winning charity seeking an experienced finance manager to join our team.

For 15 years, we’ve inspired content and communication that shift public perspectives and promote action on issues such as poverty, climate change, migration, domestic abuse, and more.

The finance manager role will be pivotal in ensuring our financial health and supporting our mission. We’re looking for someone with strong management accountancy skills and charity sector experience to oversee budgets and forecasting, ensure robust financial systems, and maintain exceptional management accounts.

You’ll work closely with our ceo, executive team, and programme leads whilst being supported by the operations and finance coordinator. Additional support from a part-time bookkeeper can be discussed.

If this sounds like the opportunity for you, apply now to help Heard continue changing hearts and minds!

Overview

• Job type: 0.6 - 0.8 FTE (i.e. equivalent of three or up to four days a week, flexible for the right candidate)

• Location: Optional - remote, hybrid, or office-based

• Staff benefits: 7.5% pension contribution and salary sacrifice scheme | 30 days holiday (pro rata) plus bank holidays, a day off on your birthday, quarterly development days & days off between Christmas and New Year | mentoring scheme | annual training budget | hybrid working

• Salary/Pay: £38,560 - £44,630 pro rata (dependent on experience)

• Reports to: CEO

How to apply: Complete the application form via our website. You’ll need to have or set up a Google account, be asked to submit a CV, and answer a few short application questions.

Please see the job pack for full details.

Location: Remote (with occasional travel for events/meetings)
Salary: £40-£45k pro rata
Hours: 28
Job Type: Part time
Contract Type: Permanent

Role Purpose:

This role oversees a team of community support workers and volunteers, ensuring smooth day-to-day operations. As part of a small, dynamic team, the Service Delivery Manager will contribute to fundraising, communications, and event management, while supporting the Director of Operations, Engagement, and Services in executing strategic priorities.

Key Responsibilities:

Operational Management

- Oversee the daily operations of community support services, ensuring the effective delivery of support to individuals affected by MCAS.
- Lead and manage a large team of volunteers, working with the HR team to coordinate recruitment, onboarding, and ongoing training to maintain high service standards.
- Support core functions including fundraising, communications and events, to ensure operational efficiency and delivery of integrated campaigns.
- Monitor and evaluate service delivery, ensuring that objectives and key performance indicators (KPIs) are met and that the charity complies with relevant regulations and best practices.
- Assist in the development and implementation of operational policies, procedures, and systems to streamline processes and enhance service quality.

Team Leadership & Volunteer Management

- Provide day-to-day support and supervision to community support team, offering guidance, performance management, and development opportunities.
- Act as the primary team manager for volunteers, ensuring they receive support to feel valued, supported, and engaged in their roles.
- Organise regular volunteer meetings and training sessions to ensure alignment with our client's mission and objectives.
- Support volunteer retention and recognition efforts.

Fundraising, Communications & Events

- Work closely with the Director of Operations to support fundraising initiatives, including donor engagement, event planning, and community outreach activities.
- Contribute to the development and delivery of communications campaigns, ensuring consistent messaging across all channels.
- Assist in the planning and execution of events, including community support activities, fundraising events, and awareness-raising initiatives.

Collaboration and Stakeholder Management

- Develop and maintain relationships with key stakeholders, including service users, volunteers, healthcare professionals, and partners.
- Collaborate with the wider team to identify opportunities for service improvement and growth.
- Represent our client at external meetings, events, and networking opportunities to raise awareness of the charity and its work.

Person Specification:

Essential:

- Proven experience in operations management, preferably within a charity or community services setting.
- Experience managing and supporting volunteers and/or staff.
- Strong leadership and people management skills, with the ability to motivate and engage a team.
- Excellent organisational skills with the ability to multitask and manage competing priorities in a fast-paced environment.
- Strong communication skills, both written and verbal, with experience in stakeholder management.
- A collaborative and flexible approach, with a willingness to support multiple functions such as fundraising, comms, and events.
- Proficiency in using Microsoft Office, project management tools, and CRM systems.
- Commitment to the mission and values of our client.

Desirable:

- Experience in fundraising, communications, and/or event management.
- Knowledge or lived experience of Mast Cell Activation Syndrome or experience working within the healthcare or chronic illness sectors.

Benefits:

- Flexible working hours and remote working options.
- Professional development opportunities.
- Being part of a passionate and supportive team dedicated to making a difference in the lives of those affected by MCAS.
- 8% pension contribution
- Christmas closure
- 25 days annual leave plus bank holidays (pro rata)

Bringing the Mast Cell Activation Syndrome community together

Our client is a small UK rare disease charity. Our client established at the end of 2015 to respond to Mast Cell Activation Syndrome (MCAS). MCAS is a crippling, unpredictable and frightening condition affecting the immune system. Sufferers from MCAS have “wrongly programmed” immune systems that react to a wide range of triggers including food, drink, stress, temperature and many others. The effects range from unpleasant allergic reactions, through to an overall debilitation resulting in people being unable to leave their houses. It was first recognised internationally in 1990, with a set of diagnostic criteria agreed in 2011, but is little known or understood in the UK, where incidence seems to be increasing. Here patients can wait 3-5 years for a diagnosis, often receive very little knowledge or help from within the medical establishment and can find themselves in a frightening limbo.

Their mission is to provide support for MCAS patients & their families; to bring the MCAS community together and create a cohesive voice; to lobby for awareness, universally available diagnosis and the best possible care for MCAS patients; and to inspire increased research into mast cell activation and related conditions, to improve understanding and treatment.

REF-218976

Role purpose

In this new role, you’ll create and grow fundraising opportunities from businesses, individuals, community groups and grant-giving trusts and foundations to help Cirencester Food Bank realise its aim of ending food poverty.

You'll be at the heart of our local community, bringing our cause to life and building lasting relationships with our stakeholders and the wider Cotswolds Community.

Responsibilities

• You’ll identify and prioritise a pool of potential Trusts and Foundations funders for Cirencester Food Bank and, working with colleagues, you’ll develop authentic, compelling, creative and winning funding bids that can successfully engage new and existing Trusts and Foundations funders.
• You’ll work closely with and support the Head of Cirencester Food Bank and the Foodbank’s Treasurer in maintaining and evolving existing relationships, and seeking and pursuing new funding and grant opportunities.
• You’ll engage with local community groups, associations, events, schools and businesses in order to inform and educate on the causes of, and solutions to food poverty and to grow the Foodbank’s community fundraising reach and income.
• Utilising the knowledge gathered from the local community and the Foodbank, you will provide input into relevant stakeholder groups to help end the need for foodbanks.
• You’ll generate and distribute communications to stakeholders and community groups about the work of the Foodbank, which will include: marketing and information brochures, the Foodbank’s annual food poverty report and other external messaging in written, published social and electronic formats
• You’ll represent the Foodbank at community events to ensure effective sharing of the work of the Foodbank, and to develop relationships
• Capitalising on your community connections in the local area, you will support the Foodbank’s Operations Manager in raising awareness of the need for food donations if stocks become critically low, or for key campaigns around Harvest and Christmas.
• You’ll work with colleagues to support client engagement to ensure stories and case studies are captured which help illustrate the charities impact, issues that lead people into food poverty and enable further advocacy, which can then be shared with funders and the wider community.
• To enable fundraising and community relationship activities, you will maintain the Foodbank’s customer relationship management systems
• You’ll produce fundraising and community relations reports to agreed deadlines

Key Skills and Experience:

• You’ll have a proven track record of building relationships with individuals, community groups, trusts and foundations and other donors to achieve and exceed annual income targets and Key Performance Indicators.
• You’ll have the capacity to create and craft compelling proposals and appeals that successfully engage and attract donations from new and existing supporters.
• You’ll have strong experience of corporate partner and individual giving fundraising.
• With excellent written and verbal communication and relationship management skills, you will inspire and motivate existing and prospective supporters, providing excellent stewardship and crafting compelling and winning funding proposals and appeals.
• Your strong IT skills will enable you to use and develop the Foodbanks systems to maximise fundraising impact and community engagement.
• You’ll have an understanding of other areas of fundraising, such as grant giving trusts and foundations fundraising and fundraising from community groups and associations.
• You’ll have experience of setting, managing and reporting against fundraising KPI’s.
• You’ll be tenacious and able to embrace, develop and shape a new role.
• You’ll be well organised, proactive, and a self-starter who is able to self-motivate. 
• You’ll be able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.
• You’ll l be competent and experienced with software and databases necessary to perform the activities of the role

We are looking for an ambitious, experienced and creative fundraising expert who is committed to building upon a strong programme of fundraising whilst bringing in new initiatives to see the charity's income significantly grow.

Reporting to the Head of Fundraising, the post holder will work across multiple income streams, to develop innovative products and tools to engage our supporters and maximise and grow our income generation strategy and lifetime value of our supporters. You will develop high-level community and third-party relationships and events that lead to long-lasting relationships and long-term support for Dreams Come True.

Strategy & Budget Management

● Work with the Head of Fundraising to deliver a strategy and Ops plan that covers Community, Events, Mass, and third-party Fundraising.
● Support the Fundraising Executive to project manage an existing portfolio of events and introduce new products to grow the programme, incorporating digital/virtual fundraising.
● Review the portfolio of events and build new income generation opportunities for 25/26 and beyond to uplift income and grow supporter participation.
● Set, monitor, and report against budget figures, feeding into forecasting and monthly KPIs, and reporting any concerns to the Head of Fundraising.
● Lead the development and growth strategy for third-party relationships and high-value community supporters.
● Undertake regular reviews of activity including ROI analysis, report progress v budget, and implement actions as required.
● Lead on Identifying new opportunities for community grant funding including but not limited to supermarkets, round tables, rotary, masons, golf clubs, sports clubs, and schools.
● To provide excellent analysis, evaluation, and reporting on fundraising activity to the Head of Fundraising, drawing conclusions and making recommendations for future activity.

General

• The ability to write and present compelling cases for support across a range of audiences.
• To keep up to date with the latest event trends and bring creative suggestions to the programme of work to continuously test and learn, engage new supporters and drive new income opportunities
• To work closely with Dream Team, to keep updated with Dream stories and use a range of methods, to effectively communicate these to all supporters
• To introduce new products to grow the programme - including digital/virtual fundraising and mass fundraising events.
• Manage the Fundraising Executive, ensuring they have a robust work and development plan in place.
• Support, motivate and develop fundraising volunteer roles, ensuring they have a clear understanding of DCT to enable them to represent the charity’s work effectively.
• Grow our Events programme, developing plans to recruit, convert, retain, and develop donors to deliver income growth across the portfolio.
• Diversify the organisation's overall regional events portfolio by leading product development.
• Manage the relationships with external event suppliers.
• Work collaboratively with the Head of Fundraising to build and grow existing fundraising digital products and generate new initiatives to drive income.
• Manage the Fundraising Executive to develop propositions for the wider community fundraising work.
• Provide talks and presentations to high-value community organisations.
• Provide support in other areas of Fundraising and the Head of Fundraising when required