Operations Manager Jobs

Job Description

Job Title:

HFU Project Administrator

Location

RMC operates four branches located in Birmingham, Wolverhampton, Walsall, and Dudley.

The successful candidate will be based at the Birmingham site and will be required to travel to all branches as needed.

This is an in-person, on-site role with no hybrid or remote work options available

Reporting To:

Integration Projects Manager

Salary and benefits:

£23,000-£24,000 (dependent to experience)

Additional Benefits:

· Company-matched pension scheme

· Employee assistance program

· Health and wellness support

· Mental health resources

· Comprehensive training and opportunities for career advancement

Hours:

35 hours per week, Monday to Friday, from 9:00am to 5:00pm.

Contract: 

Fixed term

Probation period:

6 months

Annual Leave:

21 days + 1 concessionary day and 8 Bank Holidays

 About the Role

The Refugee and Migrant Centre is seeking a highly organised and detail-oriented HFU Project Administrator to join our Resettlement Team in Birmingham. This role is essential in ensuring efficient administrative support for the Homes for Ukraine (HFU) scheme, contributing to the smooth operation of the project and compliance with funders’ requirements.

RMC is a well-established charity with over 25 years of experience supporting refugees and migrants. Our services include immigration advice, education and employment support, welfare benefits guidance, and resettlement assistance. The HFU Project Administrator will play a vital role in supporting the delivery of our HFU services, helping newly arrived individuals integrate successfully into their new communities.

Purpose of the Role

The HFU Project Administrator will provide high-level administrative support to the HFU Management Team. This includes ensuring effective data management, preparing reports for stakeholders, and supporting the team in delivering high-quality resettlement services.

Main Duties and Responsibilities

Administrative Support:

• Provide secretarial and administrative support for the HFU Project Team.
• Serve as the key contact for internal communications related to the HFU service in Birmingham.
• Assist the Senior Administrator in meeting funding audit requirements.
• Maintain and update internal records and databases to ensure accurate record-keeping.
• Assist with the production of project materials, including newsletters, email templates, and leaflets.
• Manage general office tasks such as ordering stationery, filing, and archiving.
• Take minutes during team and stakeholder meetings when required.
• Manage diaries, arrange appointments, and book meeting rooms and conference facilities.
• Provide support for events as required.

Data Collection & Monitoring:

• Collect, manage, and present data from case recording and outcomes monitoring systems.
• Prepare reports for funders, stakeholders, and internal management.
• Support the Admin Lead with monitoring and evaluation, ensuring timely submission of performance reports for the HFU service.
• Ensure compliance with GDPR and data protection policies when handling client information.
• Suggest and contribute to process improvements for data capture and monitoring.
• Respond to ad hoc information requests as required.

Flexibility & Compliance:

• Support the overall aims of the HFU service by undertaking additional tasks as required.
• Maintain a flexible approach to work and adapt to the evolving needs of the project.
• Ensure all administrative processes align with RMC’s policies and funders’ requirements.

Person Specification

Essential:

• Minimum of 2 years of experience in a related administrative role, preferably in monitoring, evaluation, or data management.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and Office 365.
• Strong attention to detail and organisational skills.
• Ability to manage multiple tasks and meet deadlines effectively.
• Experience in handling sensitive information and ensuring data protection compliance.
• Commitment to equality, diversity, and inclusion.
• Ability to work independently and as part of a team.

Desirable:

• Educated to degree level or equivalent experience.
• Experience in conducting primary quantitative data collection and entry.
• Understanding of housing and welfare services available to refugees and migrants.
• Experience working in a multicultural environment and awareness of challenges faced by newly arrived communities.
• Fluency in a second language relevant to refugee and migrant communities.

Terms and conditions of employment

The following conditions of service will apply:

Salary

£23,000-£24,000 (dependent to experience)

Location

Birmingham

Pension

RMC will contribute 3% of gross basic salary

Holidays

21 days per year plus public holidays pro rata for part-time post.  Holiday entitlement increases to 24 days after 2 years and 29 days after 5 years

Hours of Work

35 hours per week (excluding lunch breaks).

Probation

This post will have a probationary period of 6 months

Notice

One month’s notice of termination of employment on either side.

Disability

We are committed to making every reasonable adjustment to the workplace or working arrangements so as to accommodate people with disabilities.

Enhanced DBS:

Employment in this post will be subject to a satisfactory police clearance being obtained. Because of the nature of the work for which you are applying, this post is exempt from the Rehabilitation of Offenders Act 1974 (exception) Order 1975 and you are, therefore, not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act.

Travel expenses

If travel around the Black Country is undertaken in your own vehicle for work purposes this can be reclaimed at the rate of 45 pence per mile.

Training

Commitment to supporting you to develop and upskill.

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

What we hope you'll do next

We are keen to hear from all candidates whose skills and experience fulfil the criteria set out above. Please complete the application form, indicating where you first saw the job advertisement and demonstrating your professional fit with the role.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Closing Date: Monday, 31st March, 2025

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.

Position: Peer Support Worker – Referral & Assessment Hub
Contract Length: 1 year fixed term (possible extension)
Hours: 37.5 hours per week
Salary: Band 3 - £24,071 per annum
Base: Cromwell House, Salford M6 & community venues
Annual Leave: 27 days per annum plus 8 bank holidays. 3 hours wellbeing time per month plus birthdays off.

Are you passionate about helping others and making a real difference in people's lives? We are looking for a dedicated Peer Support Worker to join our dynamic team at the Referral & Assessment Hub.

About Us:

Since 1972, Mind in Salford has been providing mental health and wellbeing support to the local community, working to reduce mental health stigma. Mind in Salford is an independent charity and we are very proud to be affiliated with the Mind federation.

About the Service:

The Referral & Assessment Hub is a new and exciting addition to mental health support in Salford. Providing a same day response to community referrals and ensuring people get appropriate care and treatment at the right time. The Referral & Assessment Hub is a partnership between Living Well Salford, the community based Specialist Teams and the VCSE.

Role Overview:

As a Peer Support Worker in the Referral & Assessment Hub, you will play a vital role in providing practical, emotional, and peer-based support to individuals with mental health issues. You will use your experience to offer hope and encouragement to those in similar situations. You will assist users of the service to help to them understand available resources and navigating systems for ongoing support.

Closing date: Tuesday 18th March 2025 at 5pm.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind in Salford is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds, including those with disabilities and those from marginalized and underrepresented groups.

We work with children and adults who may be at risk of abuse and therefore everyone is subject to a DBS check (level of check is dependent on the nature of the role) and receipt of two satisfactory references.

No agencies please.

About More in Common

More in Common is a research agency working across the US, UK, Germany, France and Poland to tackle polarisation and division. More in Common leads and supports initiatives to build more united, inclusive, and resilient societies. Our mission is to understand the forces driving us apart, help societies find common ground and bring people together to tackle shared challenges.

In the UK, our work is best described as being part consultancy and part think tank. We provide a full suite of research services including polling and focus group research; evidence reviews and secondary data analysis; audience mapping and audience strategy; strategic communications strategy and campaign development. More in Common is a member of the British Polling Council.

Our work is informed by our ground-breaking segmentation of the British public. This unique values-based lens to our quantitative and qualitative research means we can understand not only what the public thinks about the big challenges facing British society today but - crucially - why they think it. Our insights help leaders in government, the media, business and civil society to develop better strategies and communications – particularly in reaching disengaged communities far from the Westminster/London bubble – and to better navigate tricky and divisive issues.

More in Common has published agenda-setting thought leadership on a whole range of debates facing British society, including exploring the public’s starting points on climate action and tackling crime and anti-social behaviour; understanding how the British public is navigating major debates from trans and gender identity to the conflict in Israel and Palestine to assisted dying; highlighting the public’s expectations on mental health reform and what’s next for the levelling up agenda. Our work is regularly covered in the British press and media and we’ve developed a series of partnerships with broadcasters and newspapers to deliver top-quality research insights. In the 2024 General Election period, we were among Britain’s most accurate pollsters and used our focus group research to put people and public opinion at the centre of coverage of the election campaign.

Through our consultancy, More in Common has also supported dozens of partners with insights and strategic communications support. We’ve helped national institutions such as the BBC, British Library and National Trust to better understand their audiences, we’ve helped partners in government and civil society with the set-up and delivery of the Homes for Ukraine scheme, and we’ve supported a range of partners to test their manifesto ideas from the National Farmers Union to Rethink Mental Illness among many others.

In 2025, More in Common has a range of exciting projects in the pipeline, including:

• Refreshing our core values model with a deeper understanding of the attitudes and worldviews that shape the most important divides in Britain in 2025
• Supporting the aid sector to deliver more effective messages to reach beyond their highly engaged activist base
• Working with video game designers to develop strategic interventions with low-trust groups to tackle disinformation
• Developing new strategies to talk about men’s health issues in ways that avoid culture war traps
• Expanding our international research offer
• Working with national institutions to help them better understand their audiences and users
• Working with with leading transport authorities and think tanks to help navigate backlash against active transport and public transport initiatives

Diversity + Equity + Inclusion

We will have a better chance of uniting divided societies if our team reflects a broad range of social and cultural backgrounds, beliefs, political opinions and life experiences. We particularly encourage applications from underrepresented and minority communities. 

About this role

More in Common is seeking a full-time Associate Director to start work in Spring 2025 as we grow our team and advance our mission of building a more united and inclusive UK, where all people feel respected and better understood, and share a sense of belonging. More in Common UK is a small team with a start-up culture where everyone is expected to execute a range of responsibilities. The roleholder will be based in the London office Monday-Thursday with Friday in the office or working remotely.

The Associate Director, Strategy and Development will be a member of More in Common UK’s management team and will oversee fundraising, operations and More in Common’s strategic communications projects for partners as well as deputising for the UK Director.

The specific responsibilities of the role are:

Fundraising and Development

• Oversee and lead More in Common’s UK business development and fundraising activity against agreed budgets
• Manage More in Common’s consulting arm, identifying opportunities for new partnerships, leading pitches and managing client relationships
• Inculcate a programme of ‘new business’ across the More in Common team.
• Oversee More in Common’s programme of events and partner engagement, including our Party Conference events.
• Hold responsibility for More in Common’s UK brand and marketing activities
• Work with More in Common’s UK Finance team to develop and manage strong financial management systems and processes
• Design and support the creation of new and innovative additions to More in Common’s UK offer

Management and oversight

• With the Associate Director, team manage More in Common UK’s work programme and oversee the activity of junior staff
• Ensure that More in Common’s UK outputs are of the highest quality and genuinely lead to impact in line with our mission
• Deputise for the UK Director in meetings with clients, funders and with global colleagues along with the Associate Director of Research and Insights
• With the UK Director and Associate Director of Research and Insights, help to design the strategy for the UK team’s work

Strategic Communications

• Lead strategic communications projects across the UK team’s programme of work for both clients and partners
• Help More in Common’s partners and clients to use our insights to craft and deliver impactful communications and outreach strategies
• Support research staff to turn More in Common’s public opinion insights into compelling narratives and stories for partners
• Work closely with More in Common’s communications consultants to maximise opportunities for dissemination of the UK team’s work

Joining More in Common

With over 60 staff across five countries, each member of our team makes a vital contribution to our impact, and we put a strong emphasis on team selection and values. We look for people who:

• Are strategic, rigorous, restless, energetic and creative
• Are able to think ahead and get big stuff done
• Are committed to a process of ongoing learning
• Have direct experience with and understand people from different perspectives and backgrounds
• Are excited to do work that works across political divides and that promotes shared national identities
• Are interested in reaching left-behind communities
• Are excited to work with heart as well as head
• Want to be part of finding practical solutions

Qualifications and experience

We look for great people before we look for specific qualifications and experience. However, the following will be an asset for this role:

• A track record of delivering high quality outputs for clients, members, partners and/or funders
• Experience of leading revenue generating client consultancy or membership programmes
• Experience of grant/tender writing, pitching and reporting
• Experience of translating research and insight into innovative products or training programmes for a range of partners
• The ability to write well and at pace for a range of audiences
• An understanding of how to interpret quantitative and qualitative data and to use that data to tell a compelling story
• Experience of developing light-touch processes for financial and project management and for quality control
• Experience of managing junior staff, including performance management

Compensation

£65,000 - £80,000 and excellent benefits along with generous annual leave policy. Personal learning and growth budget.

How to apply

The application deadline is Friday 14th March: 23:59.

Applications will be in the form of a CV and a cover letter of no more than one page outlining how your skills and experience match the requirements in the qualifications and experience section.

A note on cover letters: we recognise that applying for a job is time-consuming and that generative AI tools can be helpful in the writing process. However, candidates shine best when they express themselves and their ideas in their own words. We therefore recommend that applicants avoid using these tools when preparing application documents.

Indicative timeline (please note these dates remain subject to change)

• Initial conversation with UK Director: 19th March
• Meetings with team members: 20th-21st March
• Final panel interview: 24th-26th March
• We expect to make an offer to the successful candidate by 28th March

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at Lancaster Police Station. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.

As an IDVA working on Operation Provide you will:

• Work with the Police safeguarding team to identify high risk victims of domestic abuse.
• Check internal systems to check if victims are known or open to internal services and liaise with same.
• Conduct joint visits with the police to victims who are at serious risk of harm to provide independent information about their rights and options to enable them to keep safe from harm.
• Assess their needs and develop a bespoke safety and support plan
• Provide information and advocacy around the criminal justice process
• Liaise with internal and external agencies in order to keep the victim safe from harm and address their needs.

You will need:

• IDVA accreditation and/or have considerable relevant experience in supporting victims of domestic abuse
• a comprehensive understanding of domestic abuse & the impact on victims & families
• knowledge of risk assessment, safety planning & risk management
• an understanding of Safeguarding issues & the legal responsibilities surrounding these
• theoretical, practical & procedural knowledge of civil & criminal justice remedies
• experience of partnership working
• good organisational skills, able to prioritise effectively
• strong crisis management skills, able to deal with difficult situations.
• Good communication, negotiation and advisory skills, both written and verbal
• IT skills, able to use Microsoft Office & Case Management systems

Please see attached Job Description and Person Specification for further details

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Position: Co-Occurring Conditions Peer Support Worker
Contract Length: Permanent
Hours: Part-Time, 30 hours per week
Salary: Band 3 - £24,071 per annum pro rata (£19,250 actual)
Base: Langworthy Cornerstone, Salford M6 & other community venues
Annual Leave: 27 days per annum plus 8 bank holidays (pro rata). 3 hours wellbeing time per month plus birthdays off.

About Us:

Since 1972, Mind in Salford has been providing mental health and wellbeing support to the local community, working to reduce mental health stigma. Mind in Salford is an independent charity and we are very proud to be affiliated with the Mind federation.

About the Service:

Living Well is a joint service run by Greater Manchester Mental Health Trust and VCSE partners in Salford. We are dedicated to providing comprehensive and compassionate support for individuals facing mental health and substance use challenges.

We believe in the power of peer support and are looking for a passionate and empathetic individual to join our team as a Co-occurring Conditions Peer Support Worker.

Role Overview:

As a Co-Occurring Conditions Peer Support Worker, you will play a vital role in providing practical, emotional, and peer-based support to individuals with co-occurring mental health and substance use conditions.

Using your lived experience and recovery journey, you will work alongside other professionals to empower individuals to manage and improve their well-being, guiding them through their recovery process in a non-judgmental and supportive manner.

Closing date: Tuesday 18th March 2025 at 5pm.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind in Salford is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds, including those with disabilities and those from marginalized and underrepresented groups.

We work with children and adults who may be at risk of abuse and therefore everyone is subject to a DBS check (level of check is dependent on the nature of the role) and receipt of two satisfactory references.

No agencies please.

Are you passionate about transforming lives and shaping the future of healthcare for people affected by Crohn’s and Colitis?  We are searching for a dedicated individual to lead the Crohn’s & Colitis UK programmes; working with healthcare professionals and health services to improve the quality and standards of care for people affected by Crohn’s and Colitis across the UK. 

About Us 

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025 will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

As a member of the Senior Executive Team you’ll be responsible for translating the strategic direction of the charity into tactical plans for healthcare professional support and quality improvement to achieve the charity’s strategic objectives. Working closely with the Director of Services and Evidence and our CEO, your remit will be leading on the delivery of the healthcare professional support and care improvement programmes, and managing and guiding our Healthcare Professionals Services teams to achieve Crohn’s and Colitis UK’s aims and objectives. 

About You 

You’ll have acquired a high level of experience of delivering healthcare professional support services, education and engagement programmes and a good knowledge of working in UK health services (or in a health or medical charity).  You’ll have proven ability to lead and manage teams in a healthcare professional services environment and be adept at engaging and influencing a diverse range of senior stakeholders.

Please see our Recruitment Pack for details of our full Job Description and Person Specification. 

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although there will be times when you will need to be at face-to-face meetings. You will be required to attend meetings in Hatfield/London twice a month, as well as two Directorate days each year.  In addition, the charity meets four times annually at it’s office in Hatfield (or a location in London) for its’ ‘All Staff Together’ days of which attendance is mandatory.

Benefits 

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days 

• Pension scheme 

• Flexible working options 

• Enhanced maternity, adoption and paternity pay 

• 24/7 Employee Assistance Programme 

• Wellbeing programme 

• Interest free loan for season tickets 

• Cycle to work scheme 

• Free parking and secure bike locks 

• Training and development financial support and/or study leave 

• Performance review and development scheme 

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

Northampton College are partnering exclusively with Robertson Bell to recruit to a Finance Business Partner position on a permanent basis. As one of the top 10 colleges in the UK, with significant strengths in health and social care, engineering, creative industries, construction, catering and digital, Northampton College is an inspiring place to work.

This role has been created to strengthen financial support to budget holders and improve financial decision-making across the organisation. With a turnover of £40m, the College continues to expand, making this an exciting opportunity to join a financially stable and ambitious organisation.

Key Responsibilities Include:

• Support financial planning, budgeting, and forecasting, ensuring accurate analysis of income, expenditure, and departmental budgets.
• Monitor and control departmental and college-wide budgets, identifying efficiencies and contributing to procurement and expenditure plans.
• Provide financial guidance and training to academic staff and budget holders, ensuring compliance with policies and procurement processes.
• Generate financial reports, dashboards, and modelling, supporting decision-making and financial oversight at all levels.
• Support the year-end process, VAT returns, and audits, ensuring accurate financial reporting and compliance with regulations.
• Assist in maintaining financial systems, cashflow forecasting, and payroll processes, ensuring effective financial management and contingency support.

The Organisation:

At Northampton College, our students are at the heart of everything we do, ensuring they receive an outstanding education that enables them to succeed.

Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our organisation stronger.

The successful candidate will:

• Be part-qualified and looking to continue their studies (study support is provided)
• Have experience in a business partnering role, working with budget holders to support financial decision-making.
• Possess strong communication skills, with the ability to explain financial information to non-finance stakeholders.
• Have experience in budgeting and forecasting (or be eager to develop in this area).

This role offers hybrid working, requiring the successful candidate to be based in at our Booth Lane Campus in Northampton three days per week.

Benefits:

• Study support package
• LGPS pension with 25.4% employer contribution and 37 days' annual leave + bank holidays
• Free parking & EV charging
• On-site gym & wellbeing facilities and discounts on hair & beauty treatments
• NUS & Blue Light Card discounts

Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!

This is an exciting opportunity for an exceptional individual with proven experience to join our small and successful national charity as our Communications and Policy Officer.

Unlock has achieved a great deal for the people we support and that is testament to the talents of our dedicated team of staff and volunteers. Through listening and engaging with people who face difficulties because of their convictions we have an impressive track record of identifying issues, finding solutions and putting them into practice. We also influence policy and create systemic change.

Whilst we are a small charity we punch above our weight; we’re resourceful, impactful and work efficiently with like-minded organisations so that, together, we can achieve our aims. We are widely recognised as the go-to organisation in this arena.

We’re looking for an organised, motivated individual with communication and policy experience whose creativity and strategic thinking will be at the heart of communicating our work and advocating for a fairer future for people with criminal records.

If you are motivated to help people move on positively with their lives and create a fairer and more inclusive society, and based in London or the South East, this is the place for you.

We're looking for a driven, enthusiastic and resilient Housing Coordinator to join our Gateway Service in Southwark.

£25,169.00 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

The Gateway service is used as a partnership arrangement with a local authority for temporary accommodation. The Housing Coordinator will be the lead point of contact for Look Ahead at this site and manage this relationship on a day-to-day basis.

The Housing Coordinator will also be expected to monitor occupants' adherence to house rules and work with our Local Authority partners to follow up any enforcement action, occupant support needs or requirements that are presented.

A key part of the role is managing the safety and operation of the building, as well as dealing with enquiries and contact from customers and visitors. The Housing Coordinator will be required to monitor the maintenance function and facilities on the site and raise any contractor performance issues to the head office based Property and Landlord Services team.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website

About you:

An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to prioritise tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .
The ability to lone work and confidence in own decision making.
A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.
A willingness to "go the extra mile" when working with our customers.

What you'll bring:

2 years experience of working in housing or a related field.
Experience of liaising with housing benefit departments ,council tax and other external agencies.
Experience of using IT systems to record information.
Experience of drafting reports for internal and external stakeholders.
An understanding of health and safety issues in a residential setting.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We have just launched an ambitious new ten year strategy, and this will be the pivotal role to transform the organisation to deliver this mission. We are looking for an exceptional leader who can embed data, evidence, research and communications to show our charity impact to a range of stakeholders. A skilled strategist with a passion for achieveing change and the leadership skill to motivate and engage a diverse team. Help us reach every child with the confidence to cycle.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We’re one of the largest student-led organisations in the UK and a charity with over 52,000 members. With a staff team of more than 120, a range of services including advice, sports, representation, volunteering and an annual turnover of more than £16m, we’re a growing organisation making impact for our members. 

We are seeking an Advice and Wellbeing Adminstrator to provide high quality administrative support to the Advice & Wellbeing team. This may include triaging Advice Service enquiries, booking appointments, maintaining electronic records and providing administrative support to the Advisors. The role will also provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration

The role is a full time and permanent contract. This role is also a hybrid working role, where 40% of the role will be on campus based. We will consider applications to work on a part-time, flexible, and job share basis wherever possible.

Have you got excellent verbal and written communication skills? Are you able to understand and work within policies, procedures and regulations? If the answer is yes, then we want to hear from you.

Our ideal candidate will manage the various shared email inboxes and ensure that enquiries are responded to in a friendly, effective and efficient manner. The right candidate will handle personal information in a sensitive manner and in accordance with policies and procedures around confidentiality and data protection. The successful role holder will also work collaboratively with other members of the team to ensure that an outstanding Advice Service and wellbeing projects are provided that meet the needs of UCL students.