Operations Manager Jobs
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We’re one of the largest student-led organisations in the UK and a charity with over 52,000 members. With a staff team of more than 120, a range of services including advice, sports, representation, volunteering and an annual turnover of more than £16m, we’re a growing organisation making impact for our members.
We are seeking an Advice and Wellbeing Adminstrator to provide high quality administrative support to the Advice & Wellbeing team. This may include triaging Advice Service enquiries, booking appointments, maintaining electronic records and providing administrative support to the Advisors. The role will also provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration
The role is a full time and permanent contract. This role is also a hybrid working role, where 40% of the role will be on campus based. We will consider applications to work on a part-time, flexible, and job share basis wherever possible.
Have you got excellent verbal and written communication skills? Are you able to understand and work within policies, procedures and regulations? If the answer is yes, then we want to hear from you.
Our ideal candidate will manage the various shared email inboxes and ensure that enquiries are responded to in a friendly, effective and efficient manner. The right candidate will handle personal information in a sensitive manner and in accordance with policies and procedures around confidentiality and data protection. The successful role holder will also work collaboratively with other members of the team to ensure that an outstanding Advice Service and wellbeing projects are provided that meet the needs of UCL students.
Registered Charity
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT THE EXECUTIVE ADMINISTRATOR ROLE
Within this role, reporting to the Director of Finance and Resource, you will play a pivotal role in providing high-level administrative and governance support to various leaders within the organisation including the Senior Leadership Team (SLT), The Board, and CEO. This role is central to ensuring the smooth operation of the organisation by coordinating meetings, managing governance processes, and supporting strategic initiatives.
You will facilitate board and SLT meetings, including scheduling, preparing agendas, taking formal minutes, and ensuring a timely follow-up on actions, whilst overseeing compliance with health and safety regulations, supporting the organisation's environmental strategy.
You will also manage a small team of Administrative Support Officers.
This role requires exceptional organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The successful candidate will be a proactive problem-solver with excellent communication skills and a commitment to upholding the values and mission of the Social Interest Group. Please refer to our JDPS for further details on the role and requirements.
Shift Pattern: 37.5 hours per week, Monday to Friday, 9:00 to 5:00. This role follows a hybrid working model, with 2 days required in the office.
Our central office is located off Upper Street in Islington, around a 10 minute walk from Highbury and Islington station with overground and underground routes.
Salary: £30,600
What are we looking for from an Executive Administrator?
- Experience in high level administration duties, ideally within a similar role, supporting senior leadership teams and boards with all areas of administration
- Previous experience taking minutes in meetings
- IT Proficiency: Knowledge, skills, and ability to learn and manage online systems, particularly Microsoft programs, able to book and manage meetings using outlook and teams
- Excellent numeracy and financial skills, with the ability to deliver best practice in financial management and produce accurate and timely financial information
- Ability to write reports, manage data, and oversee audit processes to a professional, high business standard
- Ability to work with confidential information in a timely secure manner
- Analytical skills, with the ability to find, absorb, and summarise complex information
- Attention to detail and quality, able to verify and proofread documents
- Time and workload management: Ability to work to tight deadlines with competing priorities
- Ability to prepare, and write documents, letters, and other communication to a professional, high business standard
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Thank you!
This is an exciting opportunity for an exceptional individual with proven experience to join our small and successful national charity as our Communications and Policy Officer.
Unlock has achieved a great deal for the people we support and that is testament to the talents of our dedicated team of staff and volunteers. Through listening and engaging with people who face difficulties because of their convictions we have an impressive track record of identifying issues, finding solutions and putting them into practice. We also influence policy and create systemic change.
Whilst we are a small charity we punch above our weight; we’re resourceful, impactful and work efficiently with like-minded organisations so that, together, we can achieve our aims. We are widely recognised as the go-to organisation in this arena.
We’re looking for an organised, motivated individual with communication and policy experience whose creativity and strategic thinking will be at the heart of communicating our work and advocating for a fairer future for people with criminal records.
If you are motivated to help people move on positively with their lives and create a fairer and more inclusive society, and based in London or the South East, this is the place for you.
Registered Charity
6 - 10
To help people overcome the long-term disadvantages caused by their criminal records, and work with government, employers and others to enable people
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a driven, enthusiastic and resilient Housing Coordinator to join our Gateway Service in Southwark.
£25,169.00 per annum, working 35 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
The Gateway service is used as a partnership arrangement with a local authority for temporary accommodation. The Housing Coordinator will be the lead point of contact for Look Ahead at this site and manage this relationship on a day-to-day basis.
The Housing Coordinator will also be expected to monitor occupants' adherence to house rules and work with our Local Authority partners to follow up any enforcement action, occupant support needs or requirements that are presented.
A key part of the role is managing the safety and operation of the building, as well as dealing with enquiries and contact from customers and visitors. The Housing Coordinator will be required to monitor the maintenance function and facilities on the site and raise any contractor performance issues to the head office based Property and Landlord Services team.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
For a full job description, please visit our website
About you:
An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to prioritise tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .
The ability to lone work and confidence in own decision making.
A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.
A willingness to "go the extra mile" when working with our customers.
What you'll bring:
2 years experience of working in housing or a related field.
Experience of liaising with housing benefit departments ,council tax and other external agencies.
Experience of using IT systems to record information.
Experience of drafting reports for internal and external stakeholders.
An understanding of health and safety issues in a residential setting.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.