Operations Manager Jobs

About The Role

Place2Be is looking for a dedicated and organised Programme Coordinator to oversee the smooth operation and success of our professional qualification’s programmes. This essential role involves managing the day-to-day logistics of our Postgraduate Diploma in Counselling and Psychotherapy for Children and Young People in Schools. The position requires close collaboration with the Programme Manager and Clinical Lead to ensure smooth programme delivery. Key responsibilities include scheduling, venue booking, resource management, customer engagement and maintaining accurate data.

Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

Closing date for applications: 21 February 2025

1st Interview date: 05 March 2025

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.

Should you require any adjustments to help you complete an application then please contact the recruitment team.

Please note if we receive a high volume of applications, we may close this vacancy early. If you are interested, please apply asap.

Safeguarding the young people we support is our top priority. We are committed to recruiting candidates who share this commitment to safeguarding, and we therefore apply robust recruitment and selection procedures to ensure all candidates are appropriate for the roles they apply for and are appropriately screened prior to appointment which includes a DBS check.

Summary of the role 

The Head of Fundraising will lead and manage all fundraising activities for ADSS as part of the senior leadership team to ensure financial sustainability and the delivery of high-impact fundraising campaigns. This role is pivotal in driving the Charity’s income generation strategy through diverse revenue streams, including individual giving, major gifts, corporate partnerships, community fundraising, and trust and foundation support. The successful candidate will bring creativity, innovation, and strategic thinking to ensure that the Charity achieves its ambitious fundraising goals. 

Who we are 

ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent’s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services.

Main Purpose of Job 

ADSS has created the role of Head of Fundraising to consolidate growth and ensure ADSS can care for the people they support into the future. Reporting directly to the CEO, the role represents an exciting opportunity for an experienced, creative and dynamic fundraising leader.

The Head of Fundraising will provide subject matter expertise in fundraising and will implement and evaluate the fundraising strategy in support of ADSS’s mission and vision. 

The Head of Fundraising will join the Senior Leadership Team (SLT), participate in committees and working groups with the Charity’s Board of Trustees and lead the Fundraising function within the Charity.

An excellent communicator and relationship builder, the Head of Fundraising will lead the production of compelling cases for support. Digitally adept, with a wealth of knowledge across the charitable sector, with the insight, analytical ability and creativity to build on the Charity’s strengths. The role will require cultivation of new funding streams, whilst providing the highest standards of stewardship to existing donors. It will be key to have an understanding of fundraising processes and how a charity can systemise.

The Head of Fundraising will have skill and experience as a manager of people, projects, and fundraising campaigns and initiatives along with a consistent record of meeting targets. The role will require development of relationships with key stakeholders, supporters and major donors, stewarding these relationships to maximise income generation. 

The successful candidate will work with the CEO and Trustees to consolidate existing support and build new relationships to fund the implementation of the Charity’s new strategy up to 2030. 

Principal Responsibilities 

Strategic Leadership 

• Implement the new fundraising strategy with a target income increasing to £1.5 million by 2030. 

• Monitor and report on delivery of the strategy to senior leadership and Board of Trustees. 

• Revise and update the strategy based on evaluation and learning. 

• Develop and grow the Fundraising Team to deliver the strategy and maximise income.

• Represent the Fundraising function on the Senior Leadership Team. 

• Play a leadership role in committees and working groups with Trustees and colleagues. 

• Be an Ambassador for ADSS: embody its values and be a role model for the organisational culture.

Fundraising 

• Lead on delivering the Fundraising Strategy. 

• Agree fundraising targets with the CEO and support the team in meeting them. 

• Create compelling cases for support and fundraising campaigns. 

• Build a Fundraising Team that will be able to meet the Charity’s fundraising ambitions.

• Develop the use of Salesforce as ADSS’s fundraising database and record management system.

Management 

• Recruit, lead, manage and develop the Fundraising Team, including providing support, guidance and training; appraise and manage performance, ensuring the team workflow is managed effectively towards meeting targets. 

• Identify individual and team training needs and plan accordingly through appraisals. 

• Create a volunteer team who can support the workload and ambitions of the Fundraising Team.

• Ensure staff adhere to the policies and procedures established by ADSS. 

• Manage projects, programmes and campaigns through their lifecycle to time and budget, including oversight of external supplier delivery where necessary.

Compliance/governance 

• Support the CEO to ensure the Charity complies with legislation and other requirements for the Charity's operations, including GDPR, Fundraising Regulations and Charity Commission rules

• Ensure we meet our HMRC obligations and understand tax relief and liabilities in relation to different modes of fundraising.

• Support the CEO and Trustees in ensuring that Policies related to Fundraising are up to date and fit for purpose. 

General Responsibilities 

• Abide by organisational policies and practices including Equal Opportunities and Confidentiality. 

• Participate in your own appraisal with your line manager. Work with your line manager to review professional development and undertake training as agreed. 

• Provide management support and coaching for staff on Fundraising and Communications matters as required. 

• Contribute through ADSS meetings, training and outreach/events to the development of ADSS’s services. 

• Contribute to and attend internal/external events and support the COO/SLT with the promotion of the organisation’s workplace culture. 

• Carry out any other duties which are considered commensurate with the post. 

Salary Range: £39,640 per annum

Start Date: As soon as possible

Duration of Contract: Permanent

Location: Fauna & Flora, Cambridge.

Current policy offers partial remote working with the UK

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

We are seeking a highly organised individual with excellent executive assistance, organisational, communication and interpersonal skills to undertake a key coordinating and supporting role to Fauna & Flora’s Senior Leadership Team (SLT), Governing Council and Committees.

Your responsibilities will include:

· providing comprehensive executive assistance to SLT members, including diary management, booking complex travel and processing expense claims

· providing comprehensive logistical support to weekly SLT meetings, including collating agenda and papers, taking minutes, tracking decisions and following up on action points and approvals

· providing comprehensive logistical support to Council and subcommittee meetings

· enabling effective information flow between SLT and across the organisation

· facilitating the smooth running of the CEO’s office

 You will have experience in a similar role supporting senior teams, Boards and/or committees. Used to working across teams, joining the dots and making appropriate connections, you will help to ensure everyone has the right information at the right time. With a proactive and pre-emptive approach to work and a positive solutions-oriented mindset, you will have excellent organisational and prioritisation skills and a highly methodical approach to work. The ability to take accurate, well-written minutes is essential, as is confidence in arranging hybrid meetings using appropriate equipment and technology.

You will be comfortable engaging with senior stakeholders, representing Fauna & Flora in a professional manner at all times and your excellent interpersonal skills will enable you to develop positive, productive working relationships. Committed to Fauna & Flora’s mission and values, you will be an excellent team player and enjoy working in a dynamic environment where the ability to respond swiftly to changing organisational and team needs is paramount.  

In return, we offer the opportunity to work for a ground-breaking organisation at the forefront of global conservation, with generous pension contribution, attractive annual leave allowance, life insurance and salary exchange schemes. Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

This role is not eligible for sponsorship for a Skilled Worker Visa.

The closing date for applications is Sunday, 16 February 2025. Interviews are likely to take place during the week commencing Monday 24 February 2025.

Job Title: Administrator

Location: London, Hybrid

Reporting to: Global HR and Facilities Manager

Contract type: Permanent

Salary: £32,753 - £37,666 Gross per annum, depending on the experience

Deadline: 31 January 2025

Conciliation Resources

Conflict is difficult, complex and political. The world urgently needs to find different ways to respond. Conciliation Resources is an international organisation committed to stopping violent conflict and creating more peaceful societies. We work with people impacted by war and violence, bringing diverse voices together to make change that lasts. For 30 years, we have been making peace possible. We currently have over 70 full and part-time staff members, working mainly out of the London and Australian offices. We work with over 70 locally-based and international partners worldwide. Conciliation Resources is deeply committed to keeping people safe from harm, whether they are personnel or those who come into contact with our work.

Job Purpose 

To provide high quality, comprehensive administrative support to the Executive Management Team and various functions as required (Executive Management Team, Governance, HR, Operations).

Scope and Accountability 

The post carries a high degree of responsibility and autonomy for maintaining confidentiality and discretion. The position reports to the Global HR and Facilities Manager and will be task managed by others as required. This role sits within the Core and Operations Department led by the Chief Operating Officer.

Person Specification

Knowledge  

• Good computer literacy and knowledge of MS Office, particularly Excel, and database software.

• Fluent written and spoken English.

• Knowledge of information management systems including databases.

Experience  

• Experience supporting senior executive staff, preferably including support to a team or number of staff.

• Experience of working in an organisation with an international outlook, preferably with experience of working with individuals in different time zones.

• Proven experience of effective administration of meetings 

• Experience of communicating with external bodies or individuals on behalf of a senior executive team.

• Experience of event organisation including logistics, travel (domestic and international including visas and travel booking) and budgeting. 

• Experience of working effectively as a link between executive management and other key stakeholders.

• Proven experience of prioritising own workload and working autonomously.

• Experience of taking fast and accurate minutes.

• Prior experience using content management systems (desirable – training will be provided)

Skills/Attributes 

• Excellent interpersonal and team working skills, including an ability to be diplomatic and persuasive in working with other staff, managers and trustees.

• Excellent written communication skills, including the ability to draft documents and correspondence and accurately transcribe. 

• Good friendly verbal communication skills, including cultural sensitivity.

• Discretion in dealing with confidential or sensitive information.

• Excellent organisational skills (i.e. time management, work planning and an ability to work on own initiative).

• Ability to meet deadlines under pressure and calmly manage several competing priorities.

• Commitment to peacebuilding and Conciliation Resources’ values.

Safeguarding Officer

National charity

£35,500 per annum including car allowance

Permanent

Oxford - on site with flexible working

Full time 35 hours per week with flexible working

Benefits: Excellent pension scheme, contribution of up to 10%, life assurance from day one and access to the Employee Assistance Programme

Do you have experience of safeguarding with an understanding of practices and legislation? Are you keen to work in a role where you can make a tangible difference to people's lives, promoting a safe environment for everyone?

Charity People are working with a well-established charity who are supporting farming communities, offering practical aid, financial assistance, and mental health support throughout England and Wales, to recruit a talented Safeguarding Officer.

The charity offers tangible, financial, and mental health support. Their funding initiatives enable farmers to attain financial stability. Their mental health support contributes to fostering emotional resilience, enabling individuals to effectively navigate challenges within the farming community. These resources are augmented by the round-the-clock hotline and a network of Support Managers across regions, delivering expert counsel and guidance. This is an exciting time to join a growing team, and this role will contribute to transforming safeguarding across the organisation.

The Role

The Safeguarding Officer will champion safeguarding practices and procedures, ensure compliance with policies and procedures, drive engagement and awareness with staff, volunteers and external teams around safeguarding, and embed a strong culture of safeguarding across all teams.

Key responsibilities

• Support the Designated Safeguarding Lead in developing and enhancing safeguarding practices, including creating and delivering training plans and materials.
• Oversee safeguarding systems such as CPOMS, ensuring effective management, follow-ups, reporting, and providing guidance to enhance understanding.
• Collaborate with internal and external stakeholders to address safeguarding themes, share trends, and contribute to best practices while maintaining compliance.
• Provide practical safeguarding support to regional teams, ensuring escalations are handled effectively and building confidence in safeguarding practices.

What we are looking for

To be successful in this role, you will need to be able to demonstrate the following in your supporting statement:

• Experience of working as a Deputy Designated Safeguarding Lead
• Relevant up to date training in the specialist area of Safeguarding
• Knowledge of safeguarding practices and legislation
• Knowledge and experience of statutory agency practices and multi-agency working
• Ability to distinguish between observation, facts and information gained from others and confidently assess risk in a time sensitive manner
• Excellent communication, report-writing and recording skills
• Experience of providing safeguarding support to staff and volunteers working with adults and children who may be at risk of harm, their families and carers
• Experience of using data recording systems
• Confident working on own initiative and in communication and presenting to a wide range of staff and volunteers
• Highly organised and can manage multiple tasks and priorities
• Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice

If this role has resonated with you and you would like to be part of something truly rewarding, where your skills and dedication will make a tangible difference in the lives of others, then we would love to hear from you.

How to apply

The application process is CV and supporting statement. Please reach out to Jen D'Souza at Charity People to apply and for more information about the role: .

Due to the nature of the role, we are accepting applications and interviews are taking place on a rolling basis. Please do reach out if this impacts you in any way.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Can you help young athletes beat their personal best? 

Then come and join a small team of doers, who have banned red tape, silos, politics and “computer says no” scenarios to work for a really uplifting cause.  At SportsAid we exist to encourage, enable and empower the next generation of athletes to achieve their ambitions in sport and life. For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars. 

We are looking to appoint a Digital Communications & Content Manager to play a pivotal role in reshaping the way we communicate and we engage young athletes and SportsAid’s supporters. You will develop a communications plan, and develop and deliver creative content to interest, engage and inspire and galvanise support for SportsAid. 

Does this sound like you? 

• A strategic mindset 

• Proven track record in developing and delivering communications strategies and plans 

• Proven experience in digital content creation, social media management and communications. 

• Strong writing, editing and storytelling skills, with an ability to tailor content for different audiences and platforms. 

• Proficiency in using social media platforms, content management systems and email marketing tools. 

• Knowledge of SEO best practices and experience with web analytics tools (eg Google Analytics). 

• Ability to work independently and as part of a team, managing multiple projects and deadlines. 

• Significant experience in a charity, nonprofit, or sports organisation

The salary is £40,000,000-45,000 p.a. and opportunities for flexible or remote working are available.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment.  We positively encourage applications from all candidates regardless of age, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

On receipt of your application you will be sent a confidential equal opportunities form which all applicants will be asked to complete.

The Ripple Pond supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans.

We value your individuality, skills, professionalism, and passion for making a difference in this role.

We don’t measure candidates by age, gender, background, accent, community, sexual orientation, or heritage.

We understand that few people will arrive fully equipped to meet every requirement of this role on day one.

What matters is that you are an excellent communicator- someone who listens well, manages time effectively, and demonstrates resilience.

You must be comfortable discussing challenging topics, this includes facilitating conversations around issues like addiction, mental health, suicide, menopause, domestic abuse and the complexities of family life.

Please note: The Ripple Pond is more than a charity - it’s a dynamic, supportive community that transforms lives. We thrive on care and exceptional communication, and we need someone who shares these values.

Key Responsibilities:

• Onboarding new Members (service users), understanding their needs, and providing tailored support.
• Delivering services primarily online/remotely, with occasional travel for networking, building partnerships, and attending events or meetings.

What We Offer:

As an organisation committed to accessibility, inclusion, and social mobility, we’ll support your well-being and professional development throughout your employment.

However, this role is intensive. Success requires inner strength, adaptability, and mental resilience.

Encouragement to Apply:

We view applicants as well-rounded individuals. If this role resonates with you but you’re concerned about gaps in your CV, qualifications, or experience, we encourage you to apply. We care about your potential as much as your background.

NOTE: Please ensure your covering letter explains how you meet the roles requirements as outlined in the Job Description and Person Specification Document (Attached)

We have an exciting and challenging opportunity for a Team leader to join the National Homicide Service (HS) covering the Midlands.

You will work from home or a local VS office (if available), and you must live in one of the following areas: Warwickshire, Staffordshire or West Midlands. This is a full time role working 37.5 hours per week.

Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide? Do you want to lead a supportive, passionate and committed team? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

You will lead and support a team of Homicide Family Caseworkers to meet VS and Homicide Service standards and contractual requirements. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload and will have experience of achieving key performance indicators, as set by the Operation Managers and Deputy Head of Service.

We pride ourselves on providing exceptional trauma informed advocacy and support to all service users and you will have an understanding of the impact that trauma and bereavement can have on individuals. We support staff to keep them safe within their role and you will lead on the importance of personal and professional resilience and wellbeing for the team.

You will have excellent communication skills and will support the Operation Managers to maintain the highest standards of service delivery, across a widely geographically dispersed team. Your team will cover West Midlands including Midlands, Staffordshire and Warwickshire. You must live within one of these areas and be prepared to travel across the geographical area including occasional overnight stays to ensure you can meet team members in person as well as online.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

You will also enjoy working closely with a range of stakeholders (including Police Family Liaison Officers and Senior Investigation Officers within the Major Crime teams/Social Services) and will have experience in building constructive working relationships, focused on delivering the best service for vulnerable service users. You should be a confident presenter, and able to share the service and work we do to inform, educate and encourage notifications and referrals into the service.

Please see attached Job Description for full details and personal specification.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

The Diocese of Truro is looking for an organised Project Administrator to provide vital support for the Change and Renewal Programme. This role involves coordinating project activities, assisting with reports, managing data, and engaging with church communities and external stakeholders.

Who we’re looking for:

We are looking for someone with strong organisational skills, experience in administration, and a keen eye for detail. You should be comfortable working with people and able to manage multiple tasks efficiently. Experience working within a faith-based organisation is desirable.

Key responsibilities:

• Coordinate programme information and manage small project streams
• Support the team with administrative tasks, including meetings and reporting
• Engage with stakeholders and assist with events and activities
• Provide administrative support to the Head of Operations & Governance

Essential skills:

• Proficiency in Microsoft Office, particularly Excel and Word
• Strong organisational, communication, and time management skills
• Ability to work effectively with people at all levels
• A commitment to equality, diversity, and safeguarding

This role offers the opportunity to join a unique organisation that prides itself on being a supportive employer. At the Diocese of Truro, we value work-life balance and employee wellbeing. We offer additional benefits such as flexible working, up to 26 days holiday plus bank holidays, a range of wellbeing activities and the Church of England Pension Scheme with 9-15% employer contributions. More information on our website in 'About us'.

If you are interested in this role, you can find more details and how to apply using the link provided or via our website. The closing date for applications is midnight on 24 February 2025 with interviews being held on 13 March 2025 in Truro.

Please note that whilst some home working is permitted this role cannot be done remotely and we do not pay staff to commute from outside Cornwall.

We welcome applications from all suitably qualified persons. However, we would particularly welcome applications from those with a disability, or from a UK minority ethnic background, as these groups are currently under-represented in our staff.

SAFEGUARDING - EVERYONE MATTERS - EVERYONE’S RESPONSIBILITY

The Diocese of Truro strives to be trauma informed, and is committed to developing safer policies, cultures, and practices.

We have a vacancy in the South & South-West Region for a Service Delivery Lead working within our friendly and dedicated team of regional staff and volunteers. The postholder will provide support for the Regional Manager and for region-wide service delivery. You will be overseeing service delivery across the region. Service management experience, volunteer management and a good understanding of systems and processes will be advantageous. You will be line managing a number of Regional Administrators. 

Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients
will be required to complete an enhanced check. We comply with the relevant codes of
practice and they can be viewed online:

•  Applicants in England and Wales: DBS Code of Practice
•  Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with
Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy
are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

The Team and HR Coordinator will help ensure that Purposeful Ventures runs smoothly and efficiently. You will work closely with the COO and Head of People, taking a proactive and varied role in the running of Purposeful Ventures, our office and facilities, and leading on the coordination of our HR administration. You will be anticipating and responding to team requirements so no two days will be the same – for example, signposting staff, supporting set up of project workshops, arranging team away days, minute taking, issuing contracts and welcoming and orientating new employees. Working with Purposeful Ventures colleagues, you will help make sure staff are supported in HR and administrative matters and that they have an exceptional employee experience at Purposeful Ventures.

This role would suit someone keen to gain exposure to the breadth of operational functions and further develop their expertise in HR. The Team and HR Coordinator will be organised and will have fantastic attention to detail, a strong can-do attitude and a willingness to proactively contribute to the team in multiple different ways. You will enjoy working flexibly and collaboratively and forming strong relationships within Purposeful Ventures and beyond.

At Purposeful Ventures you will find a great team of colleagues and a supportive and flexible working environment where your skills will be valued and developed. We can offer training opportunities to help you grow professionally, including CIPD qualifications.

PA to the CEO and Board of Trustees

£38,000 - £42,000 DOE

London

Full time, permanent

In this role you will provide administrative and organisational support for the CEO and associated internal stakeholders, including the Board, Committees and the Senior Leadership Team.

You will be pivotal in overseeing the provision of administrative support within the charity as a whole and act as the Board Secretary. Within this role you will organise Board meetings and all associated papers for meetings, including agendas and minutes.

The successful candidate will possess experience of providing administrative support to senior leaders, alongside a track record in using IT and financial systems. Experience of managing internal relationships, competing priorities and confidential and sensitive information is also essential.

Application is by way of CV and Supporting Statement matching your skills and experience to the person specification and outlining your motivations for applying.

Job Purpose

Provide administrative, events and communications support to assist in the delivery of legacy and trust fundraising including the management of legacy gifts and the management of relationships with donors’ families, executors and legacy pledgers.

Main Duties and Responsibilities

1. Secure and schedule appointments with legacy pledgers, prospective pledgers, Trustees and Trust Administrators for all members of the Legacies and Trust teams. Draft meeting plans where necessary, book and arrange travel, and prepare and compile briefing packs with meeting locations, directions etc. Use own judgment to resolve any problems because of last-minute changes to appointments and travel arrangements. This will involve dealing with influential people external to the University including prospective and existing donors.

2. Use Raiser’s Edge to maintain accurate records and manage data relating to legacy pledgers and donors and their gifts, ensuring that all information is up-to-date and correct. Make judgements on the best way to reflect meetings and relevant information on the database, ensuring a complete record of the relationship with the University is maintained and that privacy regulations are complied with. Use expertise to suggest improvements to procedures.

3. Assist in the process of identifying and managing segments of the alumni/donor database from which potential legacy pledgers could be drawn. Interrogate databases and spreadsheets to support stewardship, events and fundraising and run legacy activity reports in liaison with Planning & Development Operations staff to monitor progress.

4. Maintain an action timeline to ensure all legacy administration and stewardship activity is completed efficiently and ensure legacy fundraisers maintain efficient contact and follow up, “managing up” where required to ensure actions are completed.

5. Work with gift management staff to ensure legacy gifts are correctly allocated to the appropriate fund.

6. Co-ordinate arrangements for events for the 1451 Society of legacy pledgers, including drafting invitations, liaising with guests and venues, compiling materials such as information packs, presentations, signage and badges. Ensure the correct people receive the correct invitation and that an accurate picture of invitations and attendees is maintained and recorded on Raiser’s Edge database.

7. Support the delivery of selected follow up actions for legacy pledgers or prospective pledgers, for example co-ordinating campus visits involving academic departments and the University’s Senior Management Team, liaising across the University and with donors to compile schedules.

8. Support the communication strategy for legacy fundraising and stewardship by writing and editing communication materials, sourcing quotes and content and liaising with bequest pledgers and executors. With guidance, draft, upload and ensure the maintenance of content for the University’s web pages on legacy giving in liaison with Development & Alumni and Marketing colleagues. (CMS T4, training will be given).

9. Act as liaison with the Regular Giving Team and Digital team  to provide legacy information to support mass mailings,  telephone fundraising and legacy communications on social media.

10. Act as first point of contact for enquiries related to legacies and, when appropriate, act in the place of the Legacy Gift Manager / Philanthropy Officer - Legacies when they are absent or unavailable by responding to queries in a timely and efficient manner to maintain the smooth running of the operations.

11. Provide the Strategic Philanthropy Manager (Legacies and Trusts), Trusts and Foundations Manager and Philanthropy Officer-Trusts  with administrative support as and when required to maximise income from Trusts and Foundations. This may include producing gift acknowledgements, proof reading of applications, formatting of applications, coordinating information and assisting in the submission of applications to Trusts and Foundations as and when appropriate  .

12. Keep general administrative procedures up to date, including drafting correspondence, opening mail, photocopying and filing as well as arranging catering and supporting visits with donors.

13. Act as a purchasing officer as required.

14. Participate fully as a member of the Development & Alumni and External Relations teams, ensuring strong links and good working relationships.

15. Be prepared to undertake projects appropriate to the grade of the role but that might fall outside its direct remit of as the line manager, Director and/or Vice Principal External Relations may advise. This will include providing administrative support  in other areas of the Development and Alumni team and External Relations directorate from time to time.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this post (as below) having acquired the necessary knowledge and skills in a similar role. OR

Scottish Credit and Qualification Level 5 or 6 (National 5 or 6, Scottish Vocational Qualification Level 2 or 3) or equivalent and experience of personal development in a similar role.

A2 Detailed knowledge across the Microsoft Office Suite (principally Word, PowerPoint, Outlook, Excel)

A3 Understanding of the objectives of a Development & Alumni operation and how this role can support them.

A4 Understanding of legacy fundraising

A5 Understanding of the role of relationship management databases and how they support donor and alumni relationship development and fundraising.

A6 Good knowledge of updating and interrogating data.

A7 Understanding of data protection regulatory requirements and how they affect fundraising and alumni engagement.

Desirable:

B1 Knowledge of fundraising in the higher education sector

Skills

Essential:

C1 Excellent written and verbal communication skills including the ability to present information clearly and concisely and to persuade others

C2 Resilient in the face of challenge, using initiative and judgement to resolve problems independently.

C3 Excellent time management abilities with demonstrable planning, organising and prioritising skills and the ability to schedule work weeks ahead and respond to changing pressures and requirements.

C4 Exceptional attention to detail

C5 Confident self-starter with ability work to tight deadlines with minimum supervision whilst also working effectively as part of a team and building effective working relationships

C6 Tact and sensitivity to deal with confidential information and bereaved family members.

C7 Strong commitment to customer service.

C8 IT skills with the ability to update and manipulate data.

Desirable:

D1 Ability to create and maintain webpages

Experience

Essential:

E1 Experience in an administrative role in a customer-facing environment

E2 Experience of interrogating a complex relationship management database such as the Raiser’s Edge to deliver events and communications and manage supporter/customer relationships.

E3 Experience of event management and administration

E4 Experience of working in an office team environment

Desirable:

F1 Experience of fundraising or alumni relations

F2 Experience of outbound telephone fundraising or sales

F3 Experience of writing or editing communications

F4 Experience of the Agresso purchasing system

F5 Experience of HTML and Google Analytics

F6 Experience of Raiser’s Edge

Frontline Partnership supports people with a Learning Disability and High Support Needs (LD&HSN) to live full and productive lives through their active inclusion within the community. Our current project initiatives include a social community café, personal development through the horticulture and baking groups, creative art and music therapy, and various supported employment opportunities, as well as ad hoc social events. We work across a number of venues in the immediate Brentwood area.

As the Chief Operating Officer, you will oversee the day-to-day management of our initiatives, ensure operational excellence, and support the Trustees in identifying and developing new opportunities for the LD&HSN community. Reporting directly to the Trustees and managing a team of approximately 20 full and part-time employees, you will play a vital role in maintaining Frontline Partnership’s mission and values.

Day to day team operations

• Work with project leaders/teams to ensure that all initiatives are appropriately staffed and funded and are operating within appropriate safeguarding and safety management procedures.
• Be the responsible person for escalation/resolution of all matters relating to the delivery of Frontline services including employees, project venues, LD&HSN participants and other external contacts.
• Recruitment and induction of new staff members and volunteers and the delivery, maintenance and documentation of appropriate training for all employees. 

Governance & Compliance

• Assist in the development and review, and ensure compliance with, all appropriate operational policies and procedures and required regulations such as Health & Safety, Environmental Health, GDPR and employment rights.
• Ensure all employees complete and maintain the required Disclosure and Barring Service (DBS) requirements.
• Liaise with Trustees to maintain the organisation’s policies and procedures.
• Organisation of quarterly Board meetings, AGM and Companies House and Charities Commission filings.

Finance

• Lead new funding applications incorporating research, bid preparation/submission and relationship building. Also post approval reporting (Finance & SLAs).
• Work with Book-keeper to ensure that invoices and expense claims are validated/approved correctly, petty cash managed safely and outsourced payroll processed on time.
• Assist Treasurer and external auditor in preparation of monthly management accounts and annual published accounts.
• Manage annual expenditure within budget.

Leadership & Promotion

• Identify and lead positive change or improvements across the organisation.
• Grow the charity’s network of funders, community groups and support networks.
• Maintain a team and organisational culture that attracts and retains talent. 

Skills and Experience

The postholder should have experience in a similar role within the charitable sector and must have a passion and conviction to making a difference within an inclusive community.

The postholder must be committed to enabling individuals to fulfil their aspirations whatever their personal requirements within a supportive and caring environment.

About You

• Strong leadership and team management skills
• Excellent interpersonal and communication skills (caring and considerate)
• Positive attitude to problem solving and ability to be flexible

Work related

• Experience, knowledge and understanding of disability and inclusion in the community
• Computer literate
• Clean driving license and access to a car
• Good written skills
• Covering ad hoc staff vacancies from time to time