Operations Jobs

We are recruiting for a Refuge Worker to join our team in Westminster; the scope on this job involves….

Job Title: Refuge Worker

Location: Westminster
Salary: £28,104 per annum
Contract type: Permanent, Full-time

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker. You will be responsible for providing high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

As part of this role, you will be required to participate in an out-of-hours on call rota. 

Closing date: 9am on 7 August 2024

Interview date: 19 August 2024

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

In this multi-faceted essential role, you will be the first point of contact for our supporters and provide high-quality customer service and support, from handling enquiries through to  resolution, processing income donations, sending out donation thank you letters and  supporter materials, all in a professional manner.

It is an exciting time to join King’s College Hospital Charity and the Fundraising and Communications Team to support our innovative and ambitious fundraising targets. We recently had our biggest ever team at the 2024 London Landmarks Half Marathon, with 96 runners representing Team King’s and over £85,000 raised for our hospitals. The Great Hospital Hike, our flagship fundraising event, also raised over £160,000 for our hospitals, with our supporters walking the 18-mile route from King’s College Hospital in Denmark Hill to the Princess Royal University Hospital in Bromley.

The Supporter Services Assistant is often the first point of contact at the charity for supporters - handling enquiries, processing income, sending out donation thank you letters and supporter materials and mass postal mailings, where required. You will combine excellent supporter care and customer service with administrative efficiency and attention to detail to ensure that the supporter experience is smooth and positive from start to finish. You'll be skilled at listening and responding to queries appropriately, both over the telephone, via email and letter.

You will use the Access Charity Customer Relationship Management (CRM) database to make sure all supporter information is recorded consistently, kept up to date and maintained in accordance with database management procedures. You will work closely with the Database Manager and Senior Fundraising Operations Officer to highlight opportunities for improvements to processes and procedures.

Key Responsibilities:

• To give supporters a positive, consistent experience in all their interactions with the Charity, especially in response to enquiries, income handling and donor thanking.
• To ensure that income is recorded accurately and promptly on the CRM database to enable the Finance team to reconcile and correctly allocate income, and the Fundraising team to have financial oversight of their fundraising activities.
• To ensure that supporter records on the CRM database are kept up to date, adding enquiry responses, donation correspondence and amending records where requested by either the supporter, members of the Fundraising & Communications team or wider charity colleagues.

We are a friendly team, committed to a diverse and inclusive culture and welcome applications from individuals of all backgrounds and identities. We offer a collaborative working environment with bespoke learning opportunities, 25 days holiday plus the bank holidays, and various employee benefits to help you balance your work and life.

Please review the job pack for full details on the role. We want to hear from if you are interested in helping us make a difference in our communities, possess the skills and experience outlined in the job pack and our values resonate with you. 

About the Operations and Facilities Assistant role

We are seeking an Operations and Facilities Assistant to work closely with the Senior Operations & Facilities Manager to ensure the effective and efficient running of the organisation’s administrative systems and day to day activities.

This role supports the work of the whole organisation – acting as our receptionist, as well as supporting on a wide range of administrative tasks across HR, systems, IT, and building management.

The Operations & Facilities Assistant will often be the first point of contact for the internal Helpdesk, playing a key role in responding effectively to enquiries, as well as supporting key projects within the Operations and Facilities team.

About you

We’re looking for someone with excellent organisational and interpersonal skills and well as good project management abilities. You’ll need to be able to manage multiple competing priorities, have strong research skills, and be keen to learn and innovate. You’ll be a good problem solver and have strong judgment as well as an awareness of risk. You’ll need to have good resilience and self-care, and be prepared to work in an environment where abuse and violence are regularly talked about. You’ll need to understand the impact of trauma and how that affects our frontline staff.

At Galop, we believe that life should be safe, just and fair for all LGBT+ people, and that includes our staff in the workplace. We believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans and BAMER members of staff. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.

For more information about this role, including the essential and desirable criteria, please download the attached job description.

Location

Galop’s offices are located in London. This role will be hybrid, 3-4 days working in the office, 1-2 days working from home.

Hours

Full time (35 hours per week)

Contract

Permanent.

Reports to

Senior Operations & Facilities Manager

Salary

£26,030.63 - £28,309.92 (including an inner London weighting of £4,129.42)

The closing date for this role is 28th July 2024 at 23:59. Interviews for this role will be held on the 7th and 8th August 2024 at the Galop offices in central London. 

Please visit our website to apply. 

We are currently looking for an Operations Administrator to join us at The Duke of Edinburgh's International Award Foundation. 

Not all learning happens in the classroom. In fact, some of life’s most valuable lessons happen in the least likely of places.

This is where The Duke of Edinburgh’s International Award (the Award) comes in.

Founded nearly 70 years ago, the Award is a global, non-formal education and learning framework which operates in more than 120 countries and territories.

Open to all 14 to 24-year-olds, regardless of their background, culture, or physical ability, the Award aims to challenge young people to discover their potential and find their purpose, passion and place in the world, while working towards a globally recognised accreditation.

The Operations Administrator will work closely with the broader Operations team to provide centralised communication and administrative support, and effective coordination across all aspects of the work of the Operations team.

As this role is central to the work of the Operations team, the person will need to be proactive, organised, and able to juggle multiple tasks and deadlines. As well as being the key link between the Operations team and the Research and Communication teams, they will need to be able to work well with the wider organisation and provide excellent customer service to a variety of stakeholders globally. A key focus of the role will be to ensure data accuracy across a variety of platforms, drafting and coordinating centralised communications with Operators, and support reporting on the activities of the Operations team. The successful candidate will not only have strong administrative skills and experience but will also have strong experience within communications and/or research.

Please see the recruitment pack for more information on key responsibilities for the role. 

The closing date for applications is Friday 9 August by 12 noon EST. Please submit your CV and cover letter by this date. Interviews will take place shortly after, and we are looking for the successful candidate to start as soon as possible.

Are you passionate about tackling food poverty and reducing food waste? Are you interested in joining a team of volunteers making a tangible and positive difference to their local community?

Laurence’s Larder is a small, dynamic and beloved local charity that feeds over 300 people a week.  Working with a vibrant team of over 60 volunteers Laurence’s Larder provides a weekly food parcel service, two-course sit down meal, clothes bank, art café and access to support and advice services.

Laurence’s Larder is non-referral and open to all, we bring people together, alleviating both social isolation and food poverty, while utilising surplus food.  We are also endeavouring to help address some of the underlying needs that contribute to food poverty, and continue to add more support services to our offerings.

Our warm welcome and non-judgmental approach means that we can help our guests to begin to meet their daily needs with not only dignity but practical help.

We are looking for an individual who shares these values for the role of Part-Time Operations Manager; to oversee the day-to-day running of our services, leading and supporting the volunteers to do this, ensure compliance with all relevant health and safety standards, support the Project Director to achieve agreed outcomes and goals.

If you are someone who loves being part of a team, is interested in food and sustainability, then this is the role for you. This is not a 9-to-5 desk job, this is a role for someone who enjoys being active, thinking on their feet and getting “stuck in”.

Our ideal candidate would have experience working with a team, but also self-motivated and capable of working with minimal supervision.  Strong organisational and planning skills, as well as good people management and interpersonal skills are essential.  Understanding or experience of the voluntary sector would be helpful, as would customer service experience.

This is an exciting opportunity to be a part of an enthusiastic team committed to positively impacting the community around them, if you are similarly motivated to making a difference please apply now!

Please note:

We are seeking someone who can commence their employment with us at the earliest possible opportunity.

Monday, Wednesday and Thursday are the days we expect to require this role. 

How to apply for the role:

Please send us your CV (or equivalent), a letter of application telling us how you meet the person specification above and why the role interests you. You also need to provide us, at the time of applying, the names and contact details (phone number, email address) of two referees, one of whom must be their most recent employer.

Applications should be sent by 5.00pm on August 12th

We are absolutely committed to diversity and inclusion. We welcome all applications from all suitably qualified persons and those with lived experience. We will make reasonable adjustments to the selection process for any qualified applicant who contacts us with a request.

If you want to understand more about us, or have questions about the role, or request reasonable adjustments,  please send an email to us giving us your name and a contact phone number and we will respond as soon as possible.

IPEM is looking for an enthusiastic, proactive individual to support colleagues and volunteers at our office on Tadcaster Road, York. The main focus of the job is to ensure that our office is a pleasant place to work for everyone and that our volunteers have the necessary administrative support to carry out their duties. The role works very closely with the Operations and Governance Manager who is accountable for the office and employee well-being. 

Based in York, the Institute of Physics and Engineering in Medicine (IPEM) is an Educational Charity which acts as a Professional Body and Learned Society for a growing membership of more than 4,700 scientists, engineers and technologists working in hospitals, universities, and healthcare industries.

Having experience in an office-based role is essential, alongside a supportive and enthusiastic attitude towards work. The role is varied and interesting, with some regular routine tasks and some unusual requests that will require problem solving skills. You will support IPEM’s day-to-day operations, ensuring smooth and efficient business processes. This role involves administrative tasks, coordination, and communication to help optimise the operational workflow. You will need to be organised, detail-oriented, and able to manage multiple tasks with a high level of accuracy.

The role will primarily be based in our offices in York, but some travel within the UK may be required from time to time. IPEM promotes flexible working for staff. We ask all new staff to be office based for the first 6 months to facilitate training and relationship building with a range of colleagues in the office. A formal flexible working request will be considered earlier.

Closing date for applications is 12pm Friday 9th August

Interviews are expected to be held in person at Fairmount House within 3 weeks of the closing date.

MAIN RESPONSIBILITIES

PA Support to the CEO (estimated 30% of the role) 

• Effective diary management for the CEO: 
  • Corresponding with internal and external contacts to arrange meetings 
  • Ensuring CEO time is managed with a mixture of meetings and space for desk work 
  • Maintaining an overview of upcoming appointments for the CEO and highlighting upcoming meetings to the CEO 
  • Meeting regularly with the CEO to provide a verbal overview of diary changes 
  • Monitor PA email inbox monitoring for diary or other requests 
  • Keeping records of meetings up to date on Bond’s systems, including Salesforce 
• Maintain and prepare monthly expense and credit card claims for CEO. 
• Book travel arrangements for CEO. 
• Assist the CEO with staff comms and engagement, including coordinating the monthly staff meetings, stand up, organising awaydays and other staff engagement opportunities. 
• Support with the scheduling and planning of SMT meetings, including by ensuring SMT agenda dovetails effectively with that of the Board. 
• Produce meeting briefings and powerpoint slides to support CEO engagement. 

Governance Support (estimated 40% of the role)  

• Support for Board, Committee and Senior Management Team meetings, including: 
  • Scheduling meetings and room bookings 
  • Maintaining the annual Board schedule of meetings and deadlines for papers 
  • Coordinating the production of Board and Committee meeting papers, ensuring these are shared with all trustees and relevant staff ahead of meetings 
  • Minute meetings board, committee and other relevant meetings 
  • Ensure Board portal is up to date and accessible for all trustees 
  • Keep track of actions resulting from Board and Committee meetings and offer support for these to be completed by members of the Senior Management Team and CEO as agreed.
• Contribute to effective board governance, ensuring relevant policies and documentation are in place.
• Support recruitment of new trustees and chair and lead on inductions.

Provide HR administration and operations support to Bond (estimated 30% of the role) 

• Provide operations support to members of the senior management team, including: 
  • Support with credit card returns and expenses claims
  • Scheduling meetings and room bookings and event organisation 
• Work with the People and Operations Team to provide additional administrative support when required.
• Lead on implementation of HR or Operations initiatives, in collaboration with the People and Operations team. 
• Lead on and/or support any longer-term projects relevant to the role.
• Such other duties as may reasonably be required from time to time. 

BENEFITS

Bond offers a competitive salary and benefits package including: 

• Annual Salary of £35,525
• 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year 
• 7% pension contributions (staff pay 3.5%)
• Flexible working hours (Hybrid working – 1 day, minimum in the office per month) 
• Staff Development days 
• Perk Box access 
• Employee Assistance Programme 
• WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family) 
• Interest free season ticket loan 

HOW TO APPLY

To apply submit your CV and cover letter outlining why you are the right candidate for this role by midnight 28th July 2024. 

BOND AND EQUAL OPPORTUNITIES

Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics. Acting in accordance with the AEDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware of and respond appropriately to micro-aggressions, racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be bystanders, and must report when they witness any unacceptable behaviour. 

 In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way.

The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes. 

SUBJECT OF EMPLOYMENT AT BOND

If successful, you must have the right to work for the duration of your contract at Bond. All offers of employment will be subject to satisfactory references. Bond also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. 

The International Programme Officer will report to our Global Operations Director and will work closely with personnel and partners in different countries where WW supports development programmes, to ensure the work we support is aligned with WW’s strategy, and that the delivery of our work has impact, is on track and is in line with donor agreements and budgets. 

Specific responsibilities will include:

1. Programme coordination, monitoring, evaluation, reporting and learning

• Support organisational and programme planning, ensuring alignment with agreed delivery targets, outputs and outcomes.

• Support partners to ensure MEAL systems are effective in tracking, supporting and learning from delivery of workplans.

• Monitor financial and material resources relevant to project needs, flagging any concerns to the line manager and UK Director of Corporate Services.

• Champion learning, supporting teams and partners to analyse, package and deliver learning internally and externally for advocacy and communications, focused on driving system change at scale.

• Proactively seize opportunities and troubleshoot problems that arise in the course of the work. Deliver proactive management interventions that keep work on track and maximise impact.

• Ensure social inclusion, where the needs of vulnerable people are clearly heard and acted upon, is at the heart of our work.

• Support effective communication across and with the UK team, and partners in other countries. 

2. Technical delivery and quality assurance

• Provide technical advice and support partners with delivery, investigations and assessments.

• Identify or co-develop appropriate methods and guidance to support delivery of key tasks within the programmes.

• Liaise both diplomatically and effectively with stakeholders. 

• Ensure quality documentation and record keeping.

• Support country teams to undertake desk studies and literature reviews and produce and issue background reports.

• Support organisational capacity building and training of partners, including compliance with internal policies and best practice.

3. Documentation, learning and advocacy

• Mentor and support teams to collate, analyse and synthesise knowledge generated.

• Mentor and support teams in documentation, including writing and reviewing high quality, timely reports programme reports that respond to donor requirements and illustrate impact.

• Develop, co-author and disseminate knowledge products, including case studies, training modules, and guidance materials in support of programmes, liaising with the Director of Public and Political Engagement.

• Support our partners to develop powerful evidence-based stories and narratives to engage media, specific targeted groups, our wider networks and new audiences, including press, multi-media and website content.

• Coordinate and support the effective use of Information and Communications Technology across teams.

• Identify opportunities to increase programme visibility and raise the organization’s profile by disseminating results within and beyond the development community and water sector, liaising with the Director of Public and Political Engagement.

4. Organisational development

• Represent Water Witness and the interests of its stakeholders at local and international meetings as required, and develop strategic relationships with partners.

• Contribute to the strategic development of the organisation including through supporting the development or support of funding proposals, bids and efficient back office support and management.

• Provide advice, support to the Director, Senior Leadership Team, team, partners and the Board of Trustees.

• Help secure and deliver consulting and other work assignments globally as required.

We are recruiting for a Duty IDVA to join our team in Hertfordshire; the scope on this job involves….

Job Title: Duty IDVA

Location: Hertfordshire
Salary: £28,104 per annum
Contract type: Permanent, Full-time

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Duty Independent Domestic Violence Advocate (IDVA) to supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9am on 20 August 2024

Interview date: 27 August 2024

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We are recruiting for a Refuge Worker to join our team in Southwark; the scope on this job involves….

Job Title: Refuge Worker

Location: Southwark
Salary: £28,104 per annum
Contract type: Permanent, Full-time

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker. You will be responsible for providing high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

As part of this role, you will be required to participate in an out-of-hours on call rota. 

Closing date: 9am on 12 August 2024

Interview date: 19 August 2024

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of Role:

The ICT Officer will provide the first line technical support and ensures smooth ICT operations across the organisation. The role encompasses troubleshooting hardware/software and network issues, whilst managing devices via Microsoft Intune and maintaining Office 365 applications. Additionally, the ICT Officer is responsible for setting up and maintaining meeting room equipment, managing IT assets and ensuring security compliance. This hands-on position requires regular presence in the office to support the organisation’s ICT needs.

About the Role:

1. Provide first-line technical support to end-users.
2. Troubleshoot and resolve hardware, software and networking issues
3. Respond to and resolve staff queries in a timely manner
4. Ensure devices are up to dates, particularly with security patches and updates in the security centre.
5. Assist in settings up and configuring PCs, monitors and other hardware.
6. Manage office 365 applications and the admin centre.

About You:

To be successful in this role, you will need:

1. Educated to Bachelor’s degree level.
2. Proven experience in a similar help desk or IT support role.
3. Proficiency in managing devices using Microsoft Intune.
4. Strong knowledge of Office 365 applications and the admin centre.
5. Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
6. Good team work skills with the ability to work with different and sometime conflicting agendas.

Why you should Apply: 

We are looking for someone who is passionate about helping others, enjoys problem-solving, and are looking for a role where you can make a real impact and growth. As an ICT Officer at Muslim Aid, you will ensure the smooth operation of our ICT systems and support our mission to make a positive impact. Provide first-line technical support, help overcome IT challenges, and achieve our strategic priorities. Join us and be part of a team dedicated to making a real difference through your expertise in ICT.

Benefits you will enjoy working for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

We are recruiting for an IDVA to join our team in Hertfordshire; the scope on this job involves….

Job Title: IDVA

Location: Hertfordshire
Salary: £26,230.40 per annum
Contract type: Permanent, Part-time

Hours: 35

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as Independent Domestic Violence Advocate to supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9am on 2 August 2024

Interview date: 9 August 2024

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We are recruiting for a Refuge Worker to join our team in Hackney; the scope on this job involves….

Job Title: Refuge Worker

Location: Hackney
Salary: £11,241.60 per annum
Contract type: Fixed-term (12 months), Part time

Hours: 15

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker. You will be responsible for providing high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

As part of this role, you will be required to participate in an out-of-hours on call rota. 

Closing date: 9am on 4 August 2024

Interview date: 13 August 2024

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.

Job Description:

Job Purpose:

To provide reliable and essential administrative support to the WomenMATTA team, ensuring accurate data capture and the smooth running of WomenMATTA’s office. Act as a front of house staff member to the WomenMATTA office, mailbox and phone line; providing advice and signposting to enquiries and greeting visitors. Working closely with management, frontline staff and volunteers to develop streamlined processes to the administrative side of daily operations.

1. Provide prompt and effective administrative support to all WomenMATTA staff; being a key contact around IT and case management systems and assist with the day to day running of the Programme.

2. Maintain case management systems to ensure accurate and timely data recording across all monitoring systems

3. Provide office management and diligent support to the operations of the Programme

4. Act as the first point of contact for service users and external parties; drawing on a trauma informed approach when communicating to parties