Operations Jobs

12 Months’ Maternity Cover

Desired start date: 6 January 2025

Reporting to the Public Engagement Manager, the Public Engagement Officer will work as part of a team to deliver our mission of meaningfully involving patients and the public across Academy activities and in the way we work.

You will collaborate with colleagues across the Academy, our Fellows and our grant awardees to help deliver projects that ensure the Academy connects with patients, carers and members of the public in new and accessible ways. You will organise and evaluate programmes that feed public views into our policy advice and grants and careers programmes. Our current priorities include supporting more diverse communities to take part in conversations about health and research and developing new workstreams on health inequalities and climate change.

You will do this all by building strong relationships with public and patient groups and connecting with individuals to understand and provide the support they need to be involved in our work.

What you will be doing:

• Support the delivery of events, workshops and training to feed public, patient and carer views into our policy, career development and grants programmes.
• Research and scope topics, formats, speakers, audiences and participants for public engagement and involvement activities.
• Assist with data collection, analysis and reporting for programme and event evaluations.
• Develop resources and deliver processes that support participants in Academy engagement and involvement activities - particularly administration for patient payments and arranging individual access and support packages.
• Make connections with people, organisations and communities to broaden participation in Academy public engagement and involvement activities.
• Connect with colleagues across the organisation to encourage and support their participation in engagement and involvement activities and knowledge of best practice.
• Identify and connect with non-traditional or underserved audiences for engagement projects and ensure public engagement activities promote diversity and inclusivity.

You are:

• Passionate about involving patients and the public in decisions and actions to improve people’s health and exploring ways of recognising the expertise and experience of different people.
• Willing to put people at the centre of everything you do, understanding and responding with compassion and empathy to the needs of individuals.
• Energetic and passionate about championing diversity and inclusion across Academy engagement activities.
• Someone who enjoys working closely with others as part of a small team and getting stuck into a variety of projects
• Organised and thrive on finding ways to make things run better, while also keeping day-to-day operations running.

Skills and abilities:

• Knowledge of public and patient engagement activities gained through education, employment or as a lived experience, patient or carer representative.
• Excellent interpersonal and communication skills with the ability to form good working relationships with people from diverse backgrounds.
• Good listener able to use compassion and empathy to understand people’s needs.
• Good IT and administration skills with experience of applying them to support projects and events.
• Ability to write in concise and accessible language and produce resources that can be easily understood by others.

Note: Your skills and experience might come from an interest in science and health gained through study, volunteering, or a previous job. Alternatively, you may come from a lived experience perspective, having participated in involvement or advocacy work as a patient or carer, and looking to build that experience into your career.

Benefits

• Salary progression framework.
• Hybrid and agile working.
• 29 days annual leave including Christmas closure dates, plus bank holidays.
• Pension (the Academy offers a flexible contribution structure with a minimum employer contribution of 8% up to a maximum of 13% of gross salary, with an employee contribution ranging from 3% to 8%).
• Life assurance.
• Season ticket travel loan (interest free).
• Family friendly benefits - enhanced maternity and paternity leave (subject to qualifying period), coaching for parents returning to work).
• Subscription to Headspace and Class pass.
• Staff training to support your development including EDI training.

For more information and to apply, please visit our website.

Closing date: 9.00am on Monday, 18 November 2024.

Interview dates: 26 and 28 November 2024 (held online).

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2023 – now 5 years in a row!

Reporting directly to Head of Planning and Reporting, the Bid costing manager will support financial planning and analysis across the business, along with our key budgeting and forecasting processes. A key part of the role will be pricing of significant value or complex tenders with ownership of regional pricing activity. There will also be a key focus on reviewing our tender process and ensuring we continue to make improvements.

Interviews will take place via Microsoft teams on the 28th November.

Your main duties will include: 

• Lead and agree all costings including fair cost of care assumptions to ensure all business costed is financially viable
• Develop positive and productive working relationships with colleagues, working closely with FBP
• Manage the budget & forecasting process, creating sets of financial budgeting assumptions for review.
• Maintain and update rules in the budgeting software, ensuring they are amended for any revised working practices and assumptions. Update global figures when appropriate.

The successful applicant will have: 

• We require applicants to be part Qualified – AAT/ACA/ACCA/CIMA or equivalent
• Experience of working in a Finance Team
• Possess intermediate excel.
• Ability to build, develop and maintain supportive and constructive working relationships with internal and external stakeholders

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03 003 039 150.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

Are you passionate about creating a welcoming environment and delivering exceptional customer experiences? Galanos House Community Hub & Café is looking for a dedicated Hub Coordinator to lead our day-to-day operations.

Key Responsibilities -

- Oversee the daily running of the Community Hub & Café, ensuring efficient and effective operations.
- Deliver outstanding customer care while maintaining high standards of food and beverage preparation.
- Set and uphold restaurant-quality service standards.
- Engage with the local community to plan events and promotions, fostering a sense of belonging and connection.
- Proactively identify opportunities to enhance sales and improve overall service delivery

What We’re Looking For -

- Strong leadership skills with a passion for community engagement.
- Experience in hospitality or café management preferred.
- Excellent communication and interpersonal skills.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Galanos House is a CQC Outstanding Care Home, and we continually strive to improve and innovate working alongside the people that live in the home. It’s where our residents can form special bonds and make new like-minded friends. We’re pleased to be able to offer both nursing and residential care in the main home and support for people living with dementia in Poppy Lodge. Adjacent to the main building is the Galanos community hub, which boasts a beautiful light and spacious cafe and a number of multipurpose spaces which host groups, activities & events. 

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

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A leading loneliness charity for all ages and one of only a handful of charities in the world dedicated to raising awareness of loneliness. Marmalade Trust is a small charity with a big mission – and the momentum is growing. Marmalade Trust was started in 2013 by healthcare professional Amy Perrin. Through the nature of her work, Amy was always aware of loneliness, and she wanted to do something to change the stigma around it and help to build a more connected society. Since launching, they have directly helped thousands of people and have reached millions more.

Marmalade Trust is now entering a new chapter of growth and development. As they expand their senior leadership team, there is a unique opportunity to work closely with Amy and the incredible Marmalade team to scale their impact and bring their mission to even more people. If you have senior operational leadership experience and a passion for the cause, we would love to hear from you.

Marmalade Trust is being assisted in this appointment process by the executive search firm Society. The deadline for receipt of applications is midday on Monday, 18 November 2024.

Liberty is seeking an Infrastructure Manager to undertake a number of interesting short-term projects for a fixed term of 12 months to improve the efficiency of its operations.  The Infrastructure Manager will work closely with the Head of HR & Operations, Finance and Operations Director and external contacts to critically review several support systems and databases and recommend improved infrastructure at Liberty.

The successful candidate must have experience of having specified, sourced and implemented new database solutions in other organisations and a familiarity with a variety of monitoring, learning and evaluation frameworks, concepts, practices and procedures. An excellent project manager with experience of delivering projects to budget and on time and the ability to work with multiple stakeholders, motivating them through change, the successful candidate will be energised by delivering concurrent projects at pace.

Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.

The deadline for applications is 5PM Monday 4 November 2024.

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews will be held on Thursday 21 November 2024

Second round interview will be held on Tuesday 26 November 2024

Apply via the job board on our website.

We are seeking an experienced Business Manager to lead the efficient and effective management of the PSHE Association’s business and services, including oversight of the business pipeline and financial functions.

The PSHE Association is the national body for PSHE (personal, social, health and economic) education – the school curriculum subject that supports children and young people's mental and physical health, relationships, safety, economic wellbeing and careers.

A charity and membership organisation, the Association supports a national network of over 50,000 teachers and schools with resources, training, guidance and advice. We work nationally to raise PSHE education standards for all children including in partnership with a range of leading charities, government bodies, corporates and other partners. This is an exciting time for us as we are expanding our services to meet growing demand.

Working in close collaboration with our two Directorates, this role will require the post-holder to lead on and manage new bids, tenders and proposals, and to support the ongoing project management of successful contracts and grants. The Business Manager will also play a key role in supporting the Training and Events Team and Subject Specialist team in developing a new on-demand training offer via our Learning Management System (LMS).

The post is offered on a full time (32 hours per week), permanent basis with a six-month probationary period. The PSHE Association is a shorter working week employer meaning that employees work a nine-day fortnight with every second Friday off.  

Purpose

• To lead the efficient and effective running of the PSHE Association’s business and workstreams, including leading and supporting the Directorates in the delivery of our services
• To oversee the pipeline and financial functions, working closely with our accountants and office manager
• To lead the development of submissions for bids/tenders and proposals for clients, and provide project management support for roll-out and delivery of successful bids
• To work with the senior leadership team to develop new services in priority growth areas, undertake market research, and support implementation of new services
• To oversee the operations of our training and events offer, including leading and supporting the operations team to fulfil its duties in these areas and ensure successful integration of any new or improved systems and processes
• To implement and maintain systems and processes that optimise efficiency across the organisation
• To work with the senior leadership team on ensuring a strategic approach to business and operations that optimises our ability to serve and grow our membership and member services

Required experience

We expect applicants to demonstrate relevant experience in the following areas:

• Business management or a similar role in a charity, membership body, or a relevant sector (e.g. education, health, services for children and young people)
• Managing budgets, business pipelines, performance measures, and financial reporting on income and expenditure
• Drafting bids, tenders or funding applications
• Managing contracts and/or grants from drafting through to ongoing project management, completion and evaluation
• Project management
• Line management

Please visit the PSHE Association website for a full job description and personal specification

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 130 countries and territories. For over 65 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization (WHO) and consultative status with the United Nations (UN).
FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

The PMO Manager is responsible for designing and managing the framework within which projects are created, delivered and managed to support strategic decision making; as well as enabling the successful delivery of programmes and projects. They will be responsible for monitoring and supporting effective processes, governance and good practice. Sitting in Operations, they will be a centre of excellence for project management and governance across all functions ensuring consistency and continuous improvement.

Sightsavers is looking for an HR Administrator to join our busy HR Operations team

Salary: £23,000 - £25,000 depending upon experience

Location: UK remote - with monthly travel to Haywards Heath, West Sussex 

Contract: 12-month fixed-term maternity cover contract

Hours: This is a full-time role with some flexibility around hours worked and lots of home working

We are looking for an HR Administrator to help us ensure that all administrative and transactional support is provided to the highest standard, to meet the operational needs of our global organisation.

The HR Administrator will be responsible for maintaining and updating data in the HR Information System and resolving service desk requests and enquiries from managers and employees. There is also the opportunity to assist on specific project work within the HR Operations Team relating to HR systems, legislative changes, processes and procedures.

Key duties will include:

• Inputting changes to employee records including new starters, leavers, absence, and contract extensions.
• Helping employees use HR systems, assisting with login, navigation and user queries.
• Support with the development of HR systems, assisting with testing and feedback as needed.
• Setting up new employees on our HR information system (HRIS)
• Offboarding tasks, including HRIS administration, paperwork and payroll notification.
• Drafting consultancy contracts
• Providing timely, first line support to employees and managers in response to queries and request submitted via the Service Desk, escalating as necessary
• Supporting ongoing team activities

This is an ideal opportunity to build on your existing HR Assistant experience within a fast-paced international organisation. To succeed in this role you will need:

• Proven experience in a HR Assistant or similar role (Essential)
• Ideally experience within a global or complex organisation
• Demonstrable planning and prioritising skills
• Experience working in a fast-paced environment, multi-tasking and delivering to deadlines
• Knowledge of HR systems and intermediate level knowledge of Microsoft systems such as Excel, Word and SharePoint
• Excellent communication skills
• Strong customer service skills
• Integrity and the ability to maintain confidentiality
• A commitment to equality of opportunity

For contractual reasons, the successful candidate MUST be based in the UK with ongoing Right to Work in the UK. Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit. This is a varied role, please read the full job description for further details.

Benefits 

Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. If you choose to work in or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.

Next steps:

To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. Please note that there will be an expectation that you can visit our modern and collaborative offices in Haywards Heath, West Sussex (RH16 3BW) on a monthly basis – probably a Tuesday.

Remote interviews will take place on Tuesday 20, Wednesday 21 and Thursday 22 November and the evaluation process may include a role-typical task. We would like the successful candidate to be available to start in January 2025.

Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children, young people and their families hope and a future!

This is a rare opportunity to join an award-winning charity in an integral, trusted role supporting TLG’s Chief Executive and Director of People & Culture. Working right at the heart of the organisation, TLG is looking for an individual with a natural leadership gift who excels in building strategic partnerships with senior leaders, lightening their load, and increasing their effectiveness.

We’re looking for an individual who is incredibly proactive, capable of anticipating tasks well in advance and able to foster meaningful relationships more broadly across the team. The right candidate will bring an exceptional ability to manage numerous concurrent responsibilities within a fast-paced, innovative environment, all while maintaining an unwavering 'can-do attitude'. For individuals with a love of operations and project management, there are some exciting development opportunities to take the role to a new level more broadly within TLG.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Are you passionate about transforming the lives of families of babies and young children with special needs and/or disabilities? 

First Step is a Charity based in the London Borough of Havering, that for over 36 years has supported more than 1,700 families and their children.

Families are referred or self-refer to us at a moment of crisis or uncertainty, normally pre-diagnosis, fearing all is not well with their child.  We provide an array of family-centric services tailored to each family’s and child’s needs.

We are looking for a Centre Manager to take over from our current postholder who has been with the charity for over 27 years as both volunteer and staff member and will play an active part of inducting and handing over and to the successful candidate.

The person we are looking for is a unique blend of heart and mind, who is committed to ensure that every person that comes into contact with First Step feels welcomed and is treated with dignity and respect.  They also need to ensure that First Step operates in a professional, organised, and effective manner.

You will be a friendly, capable and professional leader who is able to provide support and nurturing to a small team of staff and volunteers.  You will be passionate about working with the children and their families in sometimes challenging situations.  You will have a good understanding of safeguarding and be able to juggle workloads.

The postholder is responsible for overseeing all day to day front of house and administrative functions of First Step and it will be a hands-on role.  They will develop and maintain effective and efficient business systems across the organisation to ensure best value for the children and families we support.

Key Information

Location: Hornchurch London Borough of Havering

Contract: Permanent, Full-time

Hours: Monday – Friday 08:30 – 17:00

Reporting to: CEO

Closing Date: midday 15th November although early application is advised as it could close earlier if we receive a high level of interest

Application: Please submit a CV and covering letter of no more than 3 sides of A4, explaining your motivation for applying and your relevant skills and experience, and how they meet the requirements of the role.  A detailed Job Description and Person Specification is available. 

Annual Leave: 6.6 weeks holiday per annum including bank holidays

Pension: Employer pension contributions after 3 months

For further information or an informal conversation, please see contact details on Job Description

First Step is committed to working with children, parents, staff, volunteers and the community to safeguard and promote the welfare of children and vulnerable adults. We have a duty to carry out the appropriate procedures if we believe that a child or vulnerable adult may be subject to any form of abuse.

First Step is committed to making sure it provides equality of opportunity through employment and service delivery. First Step’s approach to Equality and Diversity is based on the principle of inclusion (increasing the diversity of people actively involved in and contributing to the development of sustainable communities). At its heart is a commitment to the value that all staff bring to the organisation because of their diverse characteristics. These cover race, gender, disability, age, marital status, sexuality, religion, background, personality and work style.

Please be aware that a Disclosure and Barring Service (DBS) check will be required under the provision of the Rehabilitation of Offenders Act 1974.

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.

This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.

We seek a strong people person with at least two years of experience operating a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.

As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: Full-time, 37 hours per week

Salary: £26,000 – £29,000 dependent on experience

Holiday entitlement: It begins at 25 days per annum, in addition to public holidays and the Christmas stand-down.

Application Instructions

To apply, please send your CV and a separate cover letter of no more than two A4 sides describing how you meet the job description and personal specifications. 

We are a Disabled Confident employee.

Candidates who fail to follow the instructions will automatically be screened out of the selection process.

Closing date for Applications: 11.59 pm Sunday 10th November

Interviews: Interviews for the role will be held on the week commencing 25th November 2024.

If you would like further information about the role or have any questions, please contact Kelly, Operations Manager. 

At Makespace, our mission is to revive, repurpose and transform empty and underused spaces across Oxfordshire into affordable, community-driven places. We are committed to nurturing connection and support for social enterprises, creatives, makers and fostering a more inclusive and connected local economy.

Our agenda is spatial justice - we believe everyone has the right to safe, affordable, secure and beautiful spaces in which to work, organise and celebrate. We use meanwhile as a lever to unlock spaces, and as a catalyst to bring about long-term, community place-based renewal, building towards community ownership.

The Advocacy and Communications Director will lead Makespace’s advocacy and external communications, to influence systemic change across the community/social enterprise sector and deliver transformational, multi-generational change in line with our strategy. The role will deepen engagement with local and national partners and stakeholders, building on the success of Makespace’s neighbourhood level projects as the organisation moves into the next phase of development. A key part of the role is translating the learning and impact from our hub spaces into compelling advocacy and communications campaigns.

This role is a new position designed to strengthen our senior leadership team, working closely with the Executive Director and Operations Director to guide the strategic direction of the organisation.

We have an exciting opportunity for you to join our management team at our award-winning charity!

The position we have on offer is for our Home from Hospital Manager working across North Yorkshire. This role involves visiting hospitals across North Yorkshire but some admin tasks can be completed from home.

Our Home from Hospital service support safe and timely hospital discharges and positively contributes to patient flow and a smooth transition home for our clients.

Location: Skipton or Harrogate

Hours: 37 hours

Salary: £32,076 - £34,684

You will be self-motivated and driven, along with experience of working across organisational boundaries and in multi-disciplinary teams, within hospital environments.

You will be able to influence, and be confident in, promoting and developing a service so it reaches its full potential, across a diverse geographical area.

You will have at least 3 years management experience, with the ability to effectively manage high performing teams, based across the geography.

For an informal chat please contact Julie Duerden at Carers' Resource.

The closing date for applications is Monday 18th November 2024 (noon).

Interviews will be held on Thursday 21th November in either our Skipton or Harrogate office.

The Silver Line Helpline is recruiting for Helpline Officers to join their fantastic team providing a vital service to older people across the UK. The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week.

Representing the values of The Silver Line Helpline and Age UK, you will be the first point of contact for incoming calls from older people in need of support or just a friendly chat. Given the nature of the helpline each day will be varied and you will need to be adaptable to lots of unique situations.

This exciting opportunity is perfect for a friendly individual with effective communication skills and the ability to maintain high standards with an emphasis on empathy, patience and understanding.

Working as part of this supportive team, you will adhere to all safeguarding procedures in order to keep callers safe from potential abuse or neglect.

* We have 5 part-time vacancies working 28 hours per week.

These exciting positions offer hybrid working between home and our Blackpool office, surrounded by excellent amenities. Candidates must be willing to travel to the Blackpool office a minimum of once a week.

Please note that this post does require weekend and bank holiday working on a shift pattern basis.

We will provide a questionnaire for you to complete which includes training dates, hybrid working expectations and example shift patterns.

Must haves:

* Excellent interpersonal skills.
* Good IT literacy.
* Sensitive and empathetic approach.
* Good communication skills, and ability to adapt communication styles.
* Ability to adapt to a variety of situations that present within calls.
* Knowledge and understanding of the impact loneliness and isolation has on older people and their wellbeing.
* Experience of working as part of a team.
* Calm under pressure.

Great to haves:

* Experience of signposting in a helpline environment.
* Knowledge of the needs of older people.
* Flexible to adapt to meet service demands.
* Proficient in data entry and a working knowledge of MS Office applications.
* Experience of working and providing support to older people and / or previous experience of providing telephone support within a helpline environment.
* Experience of communicating effectively with vulnerable older people.
* Knowledge of safeguarding.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.