Operations Jobs

We are seeking a dynamic director of member support and development, to lead a team that supports, inspires and champions hundreds of community groups across Britain, engaging people with their local railways and delivering empowering community projects. You’ll be helping communities to come together, take action and have a voice on sustainable and inclusive transport and development.

About this role

This role couldn’t be more crucial to who we are and what we do: putting our members and their local communities at the forefront, empowering them to achieve their goals, and ensuring we and our partners are listening to and learning from their insights.

As a member of our senior leadership team, reporting to our chief executive, you will manage, lead and develop our support and development team, with nine passionate and knowledgeable staff.

Your job is to ensure the team excels and thrives in its work supporting and developing our membership to increase its impact, in line with our strategic goals and members’ locally-determined plans and ambitions. This includes nurturing togetherness, positivity and innovation, ensuring strong collaboration with our other teams, external partners and funders, and bringing new opportunities into community rail, while sharing its insights and experiences.

It’s an exciting time to be joining community rail, with the movement expanding, increasingly influential in rail and transport development, a burgeoning evidence base, and growing recognition of its relevance in tackling the climate crisis and social inequalities.

Main responsibilities:

1. Manage, lead, support and develop our support and development (S&D) team, ensuring effective delivery and performance against our aims, objectives and plans, and ensuring the team’s work is well-planned, coordinated, evidenced and reported;
2. Lead on the development, delivery and regular review of a strategy and annual plans, targets and budgets for the S&D team, engaging the team and our funders effectively in this process, drawing on member, partner and Board input, and aligning with our overarching strategy;
3. Nurture a member-orientated, empowering, positive approach in the S&D team, in line with our values, ensuring high-quality provision of support, advice and signposting, balancing proactiveness and responsiveness, and being attentive to members’ needs and input, as well as wider contexts and opportunities;
4. Help our team to show positive leadership and provide intelligent, effective support, training and development services to our members around community engagement and empowerment, social inclusion and diversity, sustainable and healthy travel and socio-economic development – including by listening to members, continually developing the team’s knowledge, skills and networks, and enabling the team to signpost, refer to and collaborate with organisations with useful expertise/services;
5. Coordinating with our other teams, forge and maintain strong external partnerships, especially leading on those that help us support our members better and bring them opportunities, such as with train operators, corporate partners, third sector organisations, and at operational level with devolved/regional/combined authorities;
6. Continually monitor and develop the S&D team’s performance and impact, including using member, partner and colleague feedback, supporting staff to consider and maximise effectiveness, driving innovation and efficiencies, and developing ways to assess and evidence our impact, especially as our membership continues to grow;
7. Manage our activity supporting the creation and development of new or emerging community rail partnerships, station groups and community stations, and our support for those undergoing major change or challenges, ensuring this is carefully balanced with existing members’ needs;
8. Ensure our members’ voices, experiences and insights can be effectively used by our other teams and external partners, in their delivery, planning and strategic influencing work, especially ensuring that case studies, stories, examples and views are fed through to our communications, policy and events activity;
9. Play a key role in our liaison with and reporting to our own funders, and other major funders of our members, including ensuring effective monitoring and evaluation of our S&D work, collating good evidence of our own and our members’ impact, and maintaining a robust awareness of and ability to advocate on opportunities and risks in community rail;
10. As a member of our senior leadership team, work closely with senior colleagues and across the organisation, and liaise with our Board as relevant, to co-ordinate and manage the delivery of our overarching strategy, reinforce our values, ensure the whole team is engaged with our mission and purpose, and to show external leadership across our members, partners and beyond.

Skills and competencies:

1. Strong leadership and management skills, including a track record in managing, developing, drawing on and getting the best from a multi-faceted team, and working in and driving positive change in a complex, rapidly-evolving environment;
2. Significant experience and demonstrable experience in community engagement and community-led projects, ideally from both professional and voluntary positions, and ideally experience in supporting and advising community initiatives;
3. Experience in successfully planning, developing, delivering and evaluating programmes with positive social outcomes, including reporting to funders;
4. Experience working collaboratively and forming mutually-beneficial partnerships and professional networks, ideally with experience of developing corporate partnerships and/or funder relationships;
5. An understanding of how to evidence and increase social impact, particularly in relation to community development, empowerment and sustainability;
6. Awareness of and a strong commitment to community empowerment, social inclusion, social justice and sustainable development, with a good grasp of the importance of public transport and sustainable travel, and community-led action, to these agendas;
7. Excellent communication skills, articulate and assertive, with the ability to work constructively, diplomatically and persuasively with stakeholders at all levels and handle challenging situations;
8. Excellent organisational skills, with the ability to work under pressure and meet deadlines while dealing with competing priorities, and an evidenced ability to support a team to do so;
9. IT literate and competent using Office applications, the internet and CRM/database/recording systems;
10. Appropriate qualifications and professional development demonstrating knowledge and skills in line with the above, and a commitment to ongoing learning and development.

Other information

As you will be home-based and managing a dispersed team, we are flexible about your location. However, you will be expected to travel to our office in Huddersfield for in-person full-team meetings quarterly, and you will need to bring your team together at a central location with similar regularity in between. On top of this, attendance at occasional in-person events and partner meetings, and visits to members to learn more about community rail and assist the team, will be important. We therefore welcome applications from those with decent public transport links, not too far from a railway station to enable journeys to be made sustainably.

This is a full-time position, 37 hours per week. We use a flexi-time system, with the core hours 10am-3pm, and we are committed to being a flexible, supportive and understanding employer. This is a permanent position with a probationary period of six months.

Community Rail Network is an equal opportunities employer. We welcome applications from disabled people and Black, Asian and other minoritised groups, who meet with the skills and competencies for this role. We will provide reasonable adjustments for interviews as required.

Do you have a passion to see the Church participating in God's mission to restore the whole of creation, seeking to serve and encourage flourishing people and thriving communities?

We are looking for a Project Manager to join Tearfund's Theology and Network Engagement Team. You will be working with a global team, and will be responsible for leading the team's strategy and impact work, project managing the TNE team's portfolio, facilitating learning and information management and providing administrative and operations support.

You will work in collaboration with different teams within Tearfund, build relationships with key Tearfund allies, assist Tearfund's theological training and development as necessary, and gain exposure in this area of work.

We are looking for a candidate who:

• Is organised, creative and relational, and able to work in a dynamic environment
• Has experience working cross-culturally and with people at all levels of an organisation
• Has strategy, impact and project management experience 
• Will provide a calm, confident, and welcoming contact person for the team

Applicants must be committed to Tearfund's Christian beliefs. 

Contract details: This is a full time, one year fixed term maternity cover contract. 

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

At Allsorts our mission is listen to, connect and support lesbian, gay, bisexual, trans and exploring (LGBT+) children, young people and their families through youth work, and challenge exclusion, prejudice and discrimination in all areas of their lives.

Allsorts approach to working with children and young people encourages them to learn about themselves, society and others through informal education activities which are challenging and fun. We do this via a three-pronged, young person-centred approach to our specialist services;

·Youth Service

For children and young people offering as groups, activities, residentials, one-to-one and in-school support.

·Parents & Carers Service.

For parents & carers of LGBT+ children and young people

·Training Service

Tackling LGBT-phobia, supporting adults and organisations who work directly with children and young people and offering a range of young people led resources for those committed to building LGBT+ awareness, inclusion and safety

We are committed to creating an organisation that is inclusive, safe, understanding and built by the ideas and experiences of our wonderfully beautifully diverse LGBT+ community.

By placing young people’s voices at the centre of our work and consultations, we ensure that our understanding of their continued and/or changing needs grows with them and informs our service provision.

As CEO you will be leading an energetic and committed team of staff & volunteers who work tirelessly to improve the lives of the LGBT+ young people who access our services, as well as striving to improve the environment in which they live. 

You will need to work closely with the board of trustees and the Senior Leadership team to ensure Allsorts continues to grow and evolve whilst mindful of the ever changing political & economic landscape.

This is an exciting opportunity for a dynamic, passionate and committed candidate to take Allsorts through its 25th year and on to future successes supporting LGBT+ young people in the best way that we can. 

Whilst there is no specific requirement for the successful candidate to identify as LGBT, it is absolutely critical that candidates have an excellent understanding of the challenges faced by LGBT people. 

Job Title: 

Chief Executive Officer

Term: 

Substantive

Salary: 

£65-70,000 per annum depending on experience. 

Accountable to: 

Chair of Trustees

Hours of Work: 

37 hours a week

Annual Leave: 

27 days, plus bank holidays 

Pension: 

Allsorts Youth Project is part of Royal London’s pension scheme and  contributes 8% towards your pension.

DBS &

References:

All staff are subject to an enhanced Disclosure and Barring Service  (DBS) check & references.

The role

We have a vacancy for a Regional Administrator working 17.5 hours per week (3 days per week including Wednesday & Friday). You would be joining a dedicated and friendly team of regional staff and volunteers. The ability to work autonomously as well as being a good team player is essential.

It is an exciting time to be joining Cruse, as we are in the process of improving our processes and services to strengthen the support that we offer to bereaved people and our volunteers. The post holder will coordinate and assist with the delivery of all aspects of service contracts in the Lambeth Borough of London, supporting the Regional Manager and the wider team. The role is mainly home working with occasional meeting attendance and service delivery within Lambeth. Networking and engaging with local groups / communities will form an essential element to the role, as well as providing initial contact and support to residents in the Lambeth area.

You will be the first point of contact within the service for bereaved people, third parties and external organisations. Additionally, you will support volunteers in the delivery of services and support the overall day-to-day running of the Lambeth service.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

At Young Lewisham Project (YLP) we are passionate about food and our kitchen is one of our fundamental focal points which helps to foster connectivity, consistency and cohesion at the Project, as well as amazing breakfast and lunches.

• You will quickly become the go to person with the answers and you will be a role model when it comes to what a great service would look like.
• You will ensure that the ordering, preparation, cooking and delivery of our enticing dishes runs smoothly and the kitchen remains in top condition, tidy and compliant with Food Hygiene Standards.
• You will help to create a menu with the help of our young people to ensure that vibrant, colourful and nutritious meals are provided to perfection.
• When you join us, we want you to bring your strong communication skills, strong teamwork ethos and your positive can-do attitude with you!
• You will also be flexible, positive and creative with a child centred approach. 
• You will be expected to work both independently, on your own initiative and as part of a team supported by and offering support to your colleagues. The post holder will be expected to contribute to staff meetings and supervision with their line manager.
• You will also be expected to attend relevant training.
• The role provides good opportunities for development and progression for the right talent.
• YLP is committed to safeguarding and promoting the welfare of young people. Consequently, this post will require prospective applicants to undergo screening appropriate to the post, including checks with past employers and an Enhanced DBS check.
• YLP embeds a strong Safety culture in everything we do. There will be company policies and procedures to follow alongside our Health & Safety practices so it is essential that you will champion this.
• YLP reserves the right to close this advert early if we are in receipt of a high number of applications.

Skills required

• Knowledge of regulations and working within the relevant Food Standards framework
• At least two year’s experience of working with young people in an education or youth and community setting
• Experience in compliance, quality assurance, monitoring and evaluating the service
• Excellent written and communication skills at all levels
• Safeguarding knowledge
• Computer literate
• Good Food and Hygiene Standards
• Organised, methodical with sound decision making ability
• Experience of catering and supervising catering team members
• Exceptional standards in all aspects of food service
• Proven track record in a catering establishment
• Proven track record of continually improving standards
• A positive outgoing disposition and real 'can-do' approach

Main duties and responsibilities:

• To prepare, cook and serve nutritional balanced food with the young people and staff
• To control portions and food cost management.
• Organise and supervise the food service.
• Allocate duties and responsibilities to the rest of the team and provide general supervision/oversight with the young people helping in the kitchen.
• Ordering weekly food stock on line; establishing and maintaining an appropriate stock control methodology.
• Ensure all supplies of food, equipment and cleaning materials are of the right standard.
• To produce menus and food plans with the young people and staff in accordance with guidelines on nutrition and healthy eating.
• Oversee administration of Cooking Open College Network Level 1 and 2 with support
• Cleaning the kitchen, overseeing and maintaining kitchen cleaning schedules
• Compliance and Health and Safety and Food Safety regulation.
• Monitor the performance of young people assisting in the kitchen and reporting any issues to the Operations Manager or line manager.
• Ensure health, hygiene, and cleaning protocols are carried out in accordance with statutory regulations.
• Assist in the control of costs by monitoring and controlling supplies within the budget and by following through with the recommended menus.
• To liaise, as required, with the Operations Manager, Managing Director and others concerned with the running of the services.  To attend and contribute to supervision and attend staff meetings
• Ability to maintain confidentiality
• To complete ad-hoc tasks as required

Other general tasks and duties:

• Undertaking such other duties, training and/or hours of work as maybe reasonably required and which are consistent with the general level of responsibility of this role.
• Maintaining personal and professional development in order to meet the changing demands of the job by participation in appropriate training activities aimed at encouraging and supporting staff in their development and training.

Notes:

• The duties listed in this job description are not exhaustive.  The service provider reserves the right to alter the job description after consultation to reflect changes to the job or services provided, without altering the general character or level of responsibility.
• The duties and responsibilities in the job description must be carried out in a manner which promotes dignity and due respect for all staff, young people and other stake holders and consistent with the Equality, Inclusion and Diversity Policy of the Project.

We are recruiting a Team Lead (Horticultural Services) to lead the team at the Stud Nursery in Home Park, Hampton Court in providing a social enterprise and training resource for people to learn and develop skills, confidence and friendships.

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.

About this post

We have a new role for a Team Lead (Horticultural Services). You will be creative and independent thinker, with excellent management skills, who is able to support and empower the staff and volunteers at the Stud Nursery to create a welcoming and supportive environment for adults living with learning disabilities.

You are someone:

• Shares our values of professionalism, recognition, independence, empowerment, partnership and sustainability
• Understands the value of volunteering and user participation in a building community based organisation
• Actively support and promote the charity's objectives across its core boroughs and contractual partnerships

Benefits in working for us

The charity ensure the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
• Access to a range of discount schemes
• Access to the charity's employee assistance programme
• Access to travel card loan and bike to work scheme

Critical Values in the delivery of this role

• To assess, plan and develop the wider multi–disciplinary use of the Stud as a community garden and ecologically sustainable resource by using the value of sustainability.
• Work with the Service Development Manager to maximise the value of partnership and the opportunities on site guaranteeing its development as a social enterprise and local training resource for people with a range of disabilities and enduring mental health support needs.
• Employ the values of professionalism and staff recognition and support staff, volunteers and those working on site to diversify its working environment and increase its revenues through product development, sales, and corporate relationships.
• Work with the Service Development Manager, staff, clients and Stud volunteers to increase access to the site as a community and therapeutic space and encourage the values of empowerment and independence.

Key Responsibilities for this role

• To support the Service Development Manager, Skills and Activities Coordinator, Support Staff and Volunteers in leading the development of the Stud Nursery as a viable social enterprise
• To ensure there is a weekly, monthly and seasonal horticulture plan in place (created in partnership with the Support Workers) which reflects the resources needed for client activities, product sales development and events
• To advise and support the Skills and Activities Coordinator in developing practical skills and/or qualification for people/groups using and supporting the sites development to encourage independence and empowerment
• To mentor and coach those using the sites services to lead and shape the sites programme of development as a sustainable community space and social enterprise.
• Work one Saturday per month, as agreed with the Service Development Manager, to open the nursery to volunteer project gardeners, and as a produce sale point to the local community
• In collaboration with the Skills and Activities Coordinator and Admin Support, to ensure all Health and Safety requirements are met, including site and individual risk assessments, and regularly reviewed to ensure a level of professionalism is being kept at all times
• To manage the Support Workers and Skills and Activities Coordinator, and support the charity’s drive toward values-based recruitment and leadership of its staff, volunteers and those using its services and to ensure staff recognition is held as a core value.

Candidates should ensure their covering letter and cv address the key competences set out in the Person Specification.

Aurora New Dawn is a female-led charity dedicated to ending violence and abuse against women and girls. Since 2011, we have offered safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence, and stalking. One of the core ways that we do this is through our DVA Car™ service and Helpline service.

 Our DVA Cars™ provide a service whereby every Friday and Saturday night, the project worker works alongside a police officer, attending reports of domestic abuse offering support to victims.

Our Helpline operates Out of Hours giving victims somewhere to call when other services are closed. The aim is to offer independent support and advice to victims and survivors during that window of opportunity: the moment they make the choice to reach out for help.

The candidate will be passionate about supporting survivors of domestic violence and abuse and wants to play a pivotal role in helping victims at the point of crisis. You will be working as part of a collaborative and passionate team, all dedicated to helping women feel seen, heard, and understood.

Whilst experience and knowledge of domestic abuse is a benefit it is not essential - it is more important to us that we find the right person who can truly support and guide our clients.

This role comprises of two parts.

 Part one:

· To provide an out-of-hours, face-to-face crisis response to incidents of domestic violence working alongside officers from Hampshire Constabulary.

Friday or Saturday: 17.00hrs – 03.00hrs

Part two:

1. To work office or home-based completing follow-on referral work from the above and support with the day to day running of the office.

Monday – 5hrs (between the hours of 8am -5pm)

One other weekday – 4hrs (between the hours of 8am -5pm)

For an informal chat about this role please call Aurora New Dawn and ask for the Operations Director 

To apply please send a covering letter and monitoring form - please see Aurora New Dawn Website for Job Vacancy information to apply.

Please add DVA Car™ Advocate in the subject heading.

You are advised to read the job description and person specification carefully as the decision to shortlist you for interview will be based on the information you provide in your letter.

We are recruiting four Therapeutic Practitioners to deliver For Baby’s Sake in a new Regional Team in the North East of England. The post will be home based with some elements of hybrid working. Applicants need to be located in the North East of England and be able to travel across the region to deliver a hybrid of online and face-to-face sessions.

For Baby’s Sake is an innovative, therapeutic, trauma-informed programme. We work with both co-parents individually, supporting a recovery framework to overcome the devastating effects of domestic abuse in their relationship. We acknowledge and explore unresolved and often complex childhood trauma and change harmful patterns of behaviour to develop a home environment where children can flourish. We adopt an attachment-focussed parenting approach that enhances the opportunity for children to feel safe and secure, with parents who are emotionally available and attuned to all their needs.

There must be a current pregnancy to harness change motivations, a desire on behalf of both parents to co-parent their unborn baby (although they do not have to be in a relationship) and we can work with the families up until the baby reaches the age of two. The significance of this two-year timescale is evidenced in all recent child development research.

You will have the opportunity to support the continued evolution of For Baby’s Sake whilst ensuring fidelity to the programme and sustaining the ethos and values of the For Baby’s Sake Trust.

The For Baby’s Sake multi-disciplinary team consists of highly trained, therapeutic practitioners capable of establishing and maintaining meaningful, trusting relationships that consistently guarantee engagement and crucially provide the framework for the deeper, therapeutic exploration that allows co-parents to understand the impact of their own parenting experiences. To be part of this exceptional team you must have demonstrable therapeutic skills, sound knowledge and experience of safeguarding children and adults, infant mental health, and a thorough understanding of the dynamics of domestic abuse, attachment, and the impact of unresolved trauma.

The positions are full-time on a permanent contract. Full details, including the job description, person specification and background briefing information can be found in the relevant attachment. There will be an expectation of occasional travel to locations across the UK on occasions.

Further information about The For Baby’s Sake Trust can be found on our website.

To apply, please complete our application form. On receipt of your application, we will send you an equal opportunities monitoring form – this is confidential and voluntary and will not form part of the selection process.

Closing date: 27th November 2024

Interviews for the Therapeutic Practitioners are planned for Tuesday 10th & Wednesday 11th December 2024 in Durham.

Reports to: Head of Operations 

Responsible for (personnel): N/A 

Start date: November 2024 or ASAP thereafter 

Based in: London (NW1) / hybrid (Tues and Thurs are in-office days) with occasional opportunities for international travel 

Type of role: Full time, permanent 

Salary: £32,000 per annum plus health insurance 

Application deadline: 23:59 on 17 Nov 2024 

Date of first round interview: TBC 

About DMI 

Development Media International (DMI) delivers media campaigns aimed at changing behaviours, promoting health and saving lives in developing countries. We are the first organisation to scientifically demonstrate that mass media can increase life-saving behaviours (see the results of our RCT that proved our interventions can save thousands of children’s lives, here). 

DMI has two priorities: first, to continue to generate ground-breaking research, second, to take our proven strategies to scale, saving as many lives as possible. We work across a range of health issues, including child survival, sexual and reproductive health, nutrition, hygiene, and early childhood development. DMI works in close partnership with leading experts in health, including WHO, UNICEF and LSHTM and has been funded by some of the world’s most prestigious organisations including the Wellcome Trust, FCDO, The Hilton Foundation, the Global Innovation Fund, Unorthodox Philanthropy, and the Mulago Foundation. 

We are an innovative organisation, working at the nexus between science and creativity. DMI has demonstrated that knowledge is not only a human right but is also the key to saving lives in a cost-effective way. Our intellectual rigour, enthusiasm, and willingness to learn from both our successes and mistakes, makes us distinct. By working at DMI you will have a genuine, measurable impact on improving lives in low-income countries. 

DMI’s HQ is near Kings Cross in London and the organisation has a permanent presence in Burkina Faso, Madagascar, Malawi, Mozambique, Tanzania, and Zambia. It also currently works in Mauritania and Uganda.

DMI is ranked as one of the most cost-effective non-profit organisations in the world by The Life You Can Save.

Job description 

Following a restructure, DMI is looking to recruit a Grants Management Officer. This new role will provide a critical link between DMI’s national teams, HQ staff, and donors. It is an ideal role for somebody wanting to work in international development / public health as you will be exposed to a broad range of tasks and will work across all of DMI’s projects. You will also have exposure to DMI’s Africa Leadership Group, a new committee that aims to exploit the knowledge and experience of our national leadership. To succeed, you will need to be well-organised and a highly proficient writer (in English). You will also need to have the confidence and interpersonal skills to liaise independently with senior staff in the UK and in DMI’s national offices. 

More specifically, the Grant Management Officer role will include the following responsibilities: 

1. Under the direction of the Head of Operations, collating, revising, and submitting project reports to donors and other stakeholders. This will require regular collaboration with DMI’s national teams (who will typically draft the reports) and other staff at DMI HQ 

1. Assisting with the effective and efficient implementation of procurement processes across the organisation, ensuring that goods and services are acquired in accordance with DMI’s and donor’s requirements 

1. Assisting national teams, and relevant staff at DMI HQ, in ensuring that project activities are in compliance with donor guidelines, contractual obligations, and any relevant statutory or legal constraints 

1. Ensuring DMI maintains thorough and consistent project documentation 

1. Helping to ensure effective collaboration between departments at HQ to support project execution by DMI’s national teams 

1. More general operational support across DMI, this will include routine tasks such as contributing to policy and process reviews, risk management and security, and asset management, as well as ad hoc tasks as required 

1. Organising and attending in-person convenings of DMI’s Africa Leadership Group, anticipated to take place every 12 months. These are expected to be held outside the UK 

1. Other tasks as required 

Person specification 

Required knowledge, skills and experience  

1. A good degree in a relevant field (international development/relations, public health, social sciences etc), or equivalent professional experience. 

1. Strong interpersonal and, particularly, written communication skills in English, capable of engaging convincingly and professionally with staff at all levels internally as well as with external stakeholders. 

1. Well organised, with the ability to manage multiple tasks, work under pressure, and meet deadlines. 

1. Highly proficient IT skills. Competence in routine office applications is essential, experience with relevant specialist software (project management, GIS etc) an advantage. 

1. Strong problem-solving ability, willing and able to present solutions to operational challenges as well as the challenges themselves. 

1. The ability to understand different cultural contexts, especially those in sub-Saharan Africa. 

1. Permission to live and work in the UK. 

Desirable knowledge, skills and experience  

1. Language skills in Portuguese or French. 

1. Experience of working/volunteering in developing countries, for an NGO, or in international development. 

1. Knowledge and experience working within global health and/or mass media environments. 

DMI is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

DMI operates a zero-tolerance policy on sexual exploitation and abuse and is committed to the protection and safeguarding of vulnerable individuals. Where appropriate, successful candidates will undergo background and reference checks. All DMI employees will be required to self-declare prior issues of sexual or other misconduct, termination of past employment, criminal records, and concerns registered with government authorities regarding contact with children.

Client Advisor and Trainer

We are looking to recruit a Client Advisor and Trainer to join a mission-led organisation, supporting a friendly and dynamic training team.

Position: Client Advisor & Trainer

Location: Remote

Hours: Full-time, 35 hours per week (open to flexible working options)

Salary: £37,836 per annum

Contract: Permanent

Close Date: Midnight 3rd November

First interviews: 21st November in London (in-person)

Second interviews: 21st November in London (in-person)

About the Role

The Outcomes Star touches many aspects of service delivery, from interactions with clients and practitioner skills to supervision and strategic decisions. Facilitating learning through training is a key aspect of the organisations work and is essential to the effective implementation of the Star. The process of implementation can support positive organisational change but needs time and appropriate attention.

The Client Advisor & Trainer is a critical part of how the team supports clients, through building relationships, delivering training, supporting, and practically helping clients to use the Star well.

Overview of responsibilities and main tasks:

• Deliver and Coordinate Training: Provide both remote and face-to-face training, or coordinate others to do so.
• Client Relationship Management: Maintain ongoing relationships with clients, offering continuous support and reviewing implementation plans.
• Train & Support Licensed Trainers: Deliver high-quality training and provide flexible support through various means.
• Internal Coordination and Development: Liaise with colleagues to ensure a coordinated approach and contribute to the development of new courses and resources.
• Represent Triangle at events and deliver presentations about the Star.
• Assist clients with the Star Online application and support colleagues with specific projects.

About You

We are looking for an experienced trainer with the ability to develop and build strong relationships with both clients and colleagues.

You will have/be:

• Excellent organisation and record-keeping skills
• Self-motivated with ability to work independently
• Ability to prioritise competing pressures and meet deadlines
• Adaptable and flexible; with the ability to work in the ever-changing context of a growing organisation
• Responsive to client needs, able to take initiative with a creative problem-solving approach
• Excellent communicator with good interpersonal skills; able to work effectively independently and as part of a small team collaborating well with colleagues
• Committed to delivering a good service to clients and helping them make a difference to the people they support
• Good IT skills including MS Office

About the Organisation

The organisation is an employee-owned values-based Social Enterprise behind Outcomes Star. As an employee-owned organisation, all employees are engaged in the development of the organisation through a Trust Board. Outcomes Star partners with housing, health, and social care providers to improve service through our engaging and practical tools that make change visible, understood and possible.

What you can expect

• A purposeful, caring and inclusive team operating within an employee-owned trust
• An opportunity to grow and develop yourself through your work
• To be empowered to lead and self-manage with the support of a highly committed team around you
• Opportunities to be involved in projects outside the scope of your role.

Benefits include:

• Laptop and mobile phone provided for work purposes
• Open to flexible working arrangements
• Cash health plan, generous pension scheme, employee assistance programme
• 25 days’ annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas
• Paid volunteering time
• Opportunities for personal development

The organisation is committed to creating a happy, healthy, purposeful work environment in which everyone is supported and empowered to do their best work. We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.

You may have experience in areas such as Training, Training and Development, Learning, Learning and Development, Development, L&D, Training Manager, Training and Development Manager, Learning Manager, Learning and Development Manager, Development Manager, L&D Manager, Client Support, Customer Support, Programme Support, Online Support, Training and Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Data, Digital and Technology Team sets the heartbeat for Crisis’ core systems., equipping Crisis staff, members and volunteers with the modern technology toolkits that will help us end homelessness 

About the role

As our IT Infrastructure Engineer, your technical expertise and problem-solving skills will ensure our systems operate smoothly. In recent years, we have made significant strides to advance our technology environment, with wide-scale cloud migration enabling a hybrid workforce. You will not only maintain our IT infrastructure but also proactively identify and deliver improvements across our networks, servers, hardware, and telephony. You will ensure industrial-strength identity, account, and endpoint management. Additionally, you will collaborate closely with the Service Delivery Team to achieve successful incident management and excellent service request outcomes.

You will see the impact of your work through site visits and engagement with staff and volunteers. This is an opportunity for you to use your skills to help us end homelessness while working in a flexible and supportive environment.

About you

If you love putting your brain to work on how to tackle systemic IT challenges, this is the role for you. We are looking for a highly organized engineer with experience in prioritization and working with a team to efficiently execute tasks. You will be an excellent communicator and work collaboratively with customers to design the best solutions together.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.  

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. 
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm 
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 10 November 2024 at 23:55

Interviews will take place on the 18-20 November 2024

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success.  We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team.

Are you a data expert ready to shape the future of data and insight in a leading charity dedicated to making a real difference?

We are looking for an experienced and dedicated leader to join the Motor Neurone Disease (MND) Association as Interim Head of Data & Insight for a 9-month fixed-term contract. You'll lead a talented team that provides vital data management, reporting, impact analysis and compliance to support the entire organisation.

In this role, you will ensure the use of data and insight is maximised to help achieve the Association's objectives. You'll lead, motivate and develop the Data and Insight team, guiding them to deliver high-quality support across the organisation, while ensuring that all activities are in line with the latest data protection regulations.

Working closely with stakeholders across the business, you'll identify key priorities and oversee the team's workload to meet deadlines. Your role will also involve maintaining and improving data quality standards and ensuring compliance with legislation including General Data Protection Regulation (GDPR).

You will play a key role in contributing to projects and initiatives by advising on the impact and resource requirements related to data. As part of the Technology leadership team, you will also help shape the Association's wider Digital, Data, and Technology strategy.

The Data & Insight team includes the Data Manager, Data Selection Manager, Business Intelligence Analyst, and several data support roles. Together, you'll ensure the Association continues to make informed decisions backed by reliable data.

This is a fantastic opportunity to join a meaningful organisation and lead a crucial function at the heart of our work.

If you're a strong leader with a passion for data and want to make a difference, we'd love to hear from you.

What are we looking for?

An experienced data professional with experience of working with a range of stakeholders. Your ability to lead and develop a team will be key, as well as your ability to collaborate with colleagues across the organisation. You'll be comfortable explaining technical concepts to non-technical staff and be skilled at building relationships at all levels.

You will have a strong background in managing large CRM or Care systems, ideally within a charity or fundraising environment. You'll have a deep understanding of data protection and regulatory requirements, with the ability to address complex compliance issues and implement solutions.

Strong skills in data analysis and management are essential, particularly using tools like Excel, FastStats, and SQL. You'll also have a solid grasp of mathematical and statistical concepts to support campaign and database analysis.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.

IMPORTANT INFORMATION

Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.

Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.

DBS: Depending on the nature of your role you may be required to complete a criminal records check with the Disclosure and Barring Service (DBS).

Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.

To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.

Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.

BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school.

Working with every local authority and across every region in the country, and supported by Arts Council funding, we reach over 1.3 million children and families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country.

An exciting new role within the Marketing team at BookTrust, the Brand Marketing Executive will implement marketing strategies for BookTrust's established traded programmes, provide functions such as fundraising with marketing support and help the marketing team keep on track of all design projects.

This is an ideal role for an established Marketing Executive who is ready to work on national marketing and fundraising campaigns, manage marketing creative for a number of different audiences and support internal terms with marketing solutions.

The ideal candidate will have excellent project management skills, a keen eye for proof reading and attention to detail, able to build relationships across cross-department project teams, be an innovative problem solver and be passionate about brand.

To apply please complete the application along with a copy of your CV and covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.

PLEASE NOTE: Applying as soon as possible is advised, as the vacancy may close early, due to the high volume of applicants.

Want to join us? Find out more about who we are by visiting our website. 

Our Commitment to Diversity and Inclusivity

We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.

We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team (contact details can be found on our website) to discuss your requirements further.

BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.

Are you looking for a great first role in fundraising? Are you passionate about making a difference in the health sector? Charity People are pleased to be partnering with Moorfields Eye Charity again to recruit for a part-time Fundraising Assistant.

Title: Fundraising Assistant
Hours: Part-time basis, working 22.5 hours per week.
Salary: £24,389 to £29,808 (pro-rata).
Location: Hybrid with at least 1 day a week at their City Road office, EC1.
Benefits: 27 days of annual leave, plus bank holidays, with increases based on your length of service.

About the role

As a Fundraising Assistant, you will collaborate closely with the Supporter Relations Officer and Fundraising Officer. Your contributions will be vital to supporter relations, volunteer, and events programmes. You will serve as the welcoming face for new contacts, ensuring that fundraisers and donors feel appreciated and engaged.

You will support the delivery of our supporter engagement initiatives, crafting and editing communications across various channels, including letters, social media, and reports. Handling phone and email inquiries will be part of your role, ensuring timely follow-up on all communications. You will maintain accurate records on our CRM database, which facilitates effective communication and reporting. Additionally, you will assist in promoting events and managing community fundraisers while contributing to our volunteer programme by helping to onboard and support new volunteers.

About you

We are looking for someone who is eager to grow in the fundraising field and possesses excellent communication skills, along with the ability to build strong relationships. Ideally you will have experience in customer care and familiarity with charity operations will be beneficial. You will have brilliant communication skills and be able to write for a diverse audience.

If you are looking for a first job in a fundraising career the please get in touch with with a copy of your CV to Katharine at Charity People book in a meeting.

Charity People actively promote equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.