Operations Jobs

Join our clients team to oversee and enhance the entire membership lifecycle. This role is pivotal in managing membership applications, renewals, and accreditation processes, coordinating closely with voluntary assessors and committees through their CRM and software systems.

In this role, you'll lead the registration and accreditation team, ensuring efficient membership renewals, managing enquiries, and coordinating lifecycle communications. Responsibilities include overseeing member applications, maintaining registrant integrity, supporting assessment panels, and handling CPD audits. Additionally, you'll manage CRM processes related to memberships, address system issues, support financial workflows and provide insightful reports to the Board. As a team leader, you'll also line manage, develop and guide one team member, ensuring they are well-trained and that all processes run smoothly and efficiently.

Experience Required:

• Strong background in membership operations
• Proven experience coordinating customer service functions
• Familiarity with registration and professional recognition processes
• Experience in managing one or more direct reports
• Experience with CPD audits and course accreditation administration

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are looking for an energetic, friendly, and proactive individual to join our Carlton Marshes engagement team to create exceptional visitor experiences at our spectacular visitor centre and nature reserve.

Based at Carlton Marshes near Lowestoft, the Visitor Welcome Officer is a full-time, permanent role based at one of our most spectacular nature reserves - focused on welcoming visitors, growing the income of the visitor centre, and creating exceptional experiences with the Trust.

The role has three key areas of responsibility:

1. Visitor experience - ensuring a welcoming, high-quality, memorable, and consistent visitor experience for a range of audiences at Carlton Marshes.
    
2. Growing income - working closely with colleagues and volunteers to assist the smooth running of the shop, the recruitment of members, and the promotion of venue hire.
    
3. Engagement - facilitating the Trust's event programme and audience-led activity at Carlton Marshes - helping visitors to connect with nature and be inspired to take action for wildlife and climate.

The regular work pattern for this role is Sunday to Thursday but you will need to be flexible with occasional evening work too.

We offer a generous holiday entitlement, 9% non contributory pension and a number of wellbeing focused benefits.

The closing date for applications is 11pm on Sunday 3rd November. Interviews will be held during the weeks commencing 11th and 18th November, please indicate your availability in your application.

Role Title: Senior Finance Officer

Salary: £40778

Location: London/Chard, Somerset

Tenure: Permanent

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty.  As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.

Are you a keen advocate of women and girls’ rights in emergencies?

Are you passionate about making a meaningful difference in the world while advancing your finance career? 

Then we'd love to hear from you!

ActionAid UK is looking for a Senior Finance Officer who brings accuracy, diligence, and a proactive spirit to ensure seamless financial processes that empower our mission. This isn’t just a finance role; it’s an opportunity to contribute to an organisation that champions the rights of women and girls, rooted in feminist principles and dedicated to global equality.

As a Senior Finance Officer, you will be at the heart of ActionAid UK’s financial operations, handling everything from intercompany recharges with ActionAid International to producing high-quality data and reports for internal and external stakeholders. You’ll manage reconciliations, analyse data, process payments, and develop relationships across departments to support our finance team. With every transaction, you’ll play a critical role in enhancing the financial integrity and transparency that our global stakeholders rely upon.

This role requires a solid understanding of double-entry bookkeeping, complex balance sheet reconciliations, and advanced Excel skills. A commitment to feminist values and anti-racist principles is essential, as we strive to work as an inclusive, decolonised organisation. Ideal candidates will be part-qualified in accounting, with experience in charity or international NGO accounting a strong advantage.

Please review the JD for Full details

Join us at ActionAid UK and help create a more just world—through your expertise, commitment, and the shared values that drive us forward

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.

Additional Information:

Diversity, Equality, Inclusion and Belonging:

Diversity, Inclusion and Belonging are key to our organisational culture.  We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees.  We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities.

AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and Safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles.  The requirement will vary from team to team and the responsibilities of individual roles.  As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.”  Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.  

Please note that ActionAid UK does not offer fully remote working options.  We encourage you to discuss hybrid working expectations at interview.

Recruitment Processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.

If we receive a very high response, we may close the vacancy early and will not accept further submissions. 

We are seeking an experienced and dynamic Floating Scheme Manager to oversee two key homelessness support projects in St Albans and Broxbourne. This position is ideal for an experienced/skilled manager who can ensure the smooth, safe, and effective day-to-day operation of both a night shelter and a supported housing project, delivering trauma-informed care and managing all housing and support functions to a high standard. You will have proven experience of managing homelessness support schemes or similar settings, ideally within night shelters, supported housing, or outreach. This role is to cover for up to 3 months whilst a permanent Scheme Manager is appointed or you can apply for the permanent role, whilst working in the temporary role.
 

• Oversee the operations of a 12-bedroom night shelter in St Albans, catering to rough sleepers, single homeless, and vulnerably housed individuals, prioritising those with a local connection.
• Manage a supported housing project in Broxbourne, providing housing and outreach services for 16 single adults experiencing multiple disadvantages.
• Ensure a strong management presence at both sites, actively engaging with service users and ensuring safe, effective service delivery.

• Lead, supervise, and support a dedicated team of support workers & night workers, empowering them to deliver trauma-informed, psychologically grounded support.
• Oversee training, performance management, and the development of staff to maintain a supportive, safe environment.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

The Conservative Party are exclusively partnering with Robertson Bell to search for a permanent Accounts Receivable Assistant position.

Reporting into the Financial Controller, the main objective of the Accounts Receivable Assistant is to reinforce strong financial controls and careful management of the Party’s income. This role is ideally suited to someone with some experience in finance or accounts looking to step up or someone who has worked within a conference and events environment in a similar administrative role looking to transition into finance.

Duties will include:

• Coordinating and processing the day-to-day funds raised by the Treasurer’s team in our accounts package Access Financials and donor CRM (Raisers Edge).
• Coordinating and accounting for transactions processed through digital payment solutions.
• Support direct mail fundraising, coordinating the processing of responses and receipts.
• Work closely with these teams to process charges generated from their databases and ensure invoices are raised accurately and in a timely fashion.
• Ensure cash receipts are posted to the appropriate accounts and the appropriate VAT treatment applied.
• Support the account management of key clients; to ensure the booking and billing process is smooth and their commercial experience is seamless.
• Preparation of daily Treasurer’s cash report and weekly income reports for distribution to stakeholders.
• Manage aged debtor balances and the receivables ledger, ensuring that strict procedures are followed to mitigate bad debt through structured debt collection procedures.
• Complete month-end/year-end closure procedures including monthly bank reconciliations.

This position will be based at the Conservative Party’s central Leeds office and requires four days per week of working from their office. Applications will be reviewed on a daily basis, with first stage interviews being held on the 6^th and 7^th of November. You will join a supportive and friendly team and benefit from generous employee benefits including study support!

Essential Criteria:

• A commitment to gaining CIMA / ACCA or a similar finance qualification is essential for this role – study support will be provided!
• Previous experience in accounts and/or finance team or equivalent income generation administrative role within an operations team (ideally having completed the Foundation Stage of a formal finance qualification but this is not essential)
• Excellent interpersonal and communications skills, both oral and written
• Exceptional organisational and administrative skills with the ability to work to strict deadlines
• A strong work ethic and willingness to take ownership for wide-ranging responsibilities
• Detail orientated, great numeracy skills and experience using Excel

Please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!

An award-winning and fast growing organisation, which provides dedicated support to individuals in times of crisis and economic need, is recruiting an Interim Financial Controller to for a 6 month contract. Having recently expanded its services beyond London to the wider UK, this is an exciting time to be joining an organisation whose values are based on key principles of fairness and equality.

Reporting into the Head of Finance, a summary of some of this role’s duties is as follows:

• Undertake all aspects of financial reporting requirements for the organisation’s entities.
• Prepare statutory accounts and contribute to leading the year-end reporting processes
• Support the Senior Leadership Team in the provision of relevant commentary and analysis on monthly management information
• Develop annual budgets for internal departments, supporting budget-holders on in-year budget updates to advise on performance vs. budget
• Responsibility for oversight of financial operations (transactions, payments etc.) undertaken by the Finance Officers

You will be:

Immediately availble or on a short notice period

A part-qualified, qualified or qualified by experience accountant

You will have exposure to both financial and management reporting and have good to strong excel skills

Candidates from all sectors (charity, commercial and other) are encouraged to apply, though you must be motivated by working in a values-driven organisation

What’s in it for you:

• Day rate of £300-£350 depending on experience 
• Full time or part-time applicants will be considered (4 day working week

About you 

Are you an experienced and adept programme / project manager who is passionate aboutstrengthening entrepreneurs and leaders to drive inclusive economic and social change? Do you have experience of working in sectors and markets relevant to our mission and geographical focus, and a flair for working in partnership with others? Are you a self-starter who works with initiative and takes ownership? Do you have a keen interest in learning and development, and producing meaningful insights on effectiveness and outcomes?

About The Human Edge

The Human Edge is a specialist mentoring and coaching organisation. We’ve developed our expertise, approaches and partnerships over 16 years, and we use our learning and experience as a foundation to design and implement integrated leadership development and learning programmes and initiatives for entrepreneurs, managers and leaders.  

We believe that building thriving businesses and social impact organisations which drive lasting positive change takes confident leadership, skills, and connections. Through our work we equip people, teams, organisations and networks/ecosystems with the tools, approaches, and skills to overcome challenges, build stronger relationships and strengthen their leadership to steer their organisations forward and achieve greater results, faster.  

We partner and collaborate globally with local and international governments, foundations, international NGOs and corporates. We work in multiple languages, across contexts, cultures, and sectors. The Human Edge is a values-based organisation with a diverse and committed international team who bring a focus on quality, connections, innovation and learning to their work. 

About the role  

Reporting to Head of Programmes 

Term Full-time (37.5 hours per week), 2-year fixed term contract (with potential for renewal, subject to funding) 

Location Homebased in the UK, with ability to travel to team workshops/ meetings in the South/ Southwest on an approximately quarterly basis; and to travel internationally approximately 1-2 weeks per quarter

Application deadline 09.00 UK time, Friday 22 November 2024 

Start date January 2025 

Role Overview

You will manage projects/ programmes delivered through a range of modalities (in person, online, blended) across countries and regions, and in collaboration with partners and other service providers. You will also lead on and/ or contribute to cross-cutting initiatives which develop our organisational capacity as we grow. Reporting to the Head of Programmes, you will work closely with other project managers as well as colleagues in business development, communications, and facilitation design and delivery. You will find colleagues keen to work with you in the context and spirit of our values. Some international travel (up to 1-2 weeks per quarter) is generally envisaged for project managers, subject to business needs.

Download our recruitment pack for details of the key responsibilities and person specification. Please click on the 'How to apply' button to access this.

What we offer 

• 38 days of annual leave (inclusive of public holidays) 
• Contributory workplace pension scheme 
• Private health insurance  
• Contribution to expenses related to homeworking (in line with company policy) 
• Agile remote working 

Please note this role is hybrid and be based out of Welshpool, Bangor, Llandeilo or Baglan.

We are delighted to be recruiting exclusively for this fascinating and inspiring charitable organisation in helping them find an experienced senior finance professional to join them as their new Head of Finance & Business Resources.

Reporting into the CEO of this £3 million turnover cultural and historic environment focussed charity, you will be a qualified accountant and have strong technical accounting skills. You will thrive in an environment where positive change is welcomed and where streamlining, and modernisation is encouraged. You will oversee finance and business services day to day operations and be adept at building strong working relationships both internally and externally. You will be enthusiastic about the idea of joining an organisation that is looking to improve processes, procedures, and finance operations.

As the new Head of Finance & Business Services you will be part of the senior management team and be eager to develop skills outside your finance remit. This role will suit someone who is keen to play an integral part in the organisations ongoing success and as a member of the senior management team you will embrace the opportunity to support the CEO in the board room.

The job

• Oversee the finance operation, to include, statutory accounts and tax returns, quarterly management accounts, financial planning, and budgeting
• Ensure the charity’s insurance policies are fit for purpose to include leading relationship management with brokers
• Lead on pensions operational management, managing the contracts with external advisors and other relevant contracts as required
• Oversee the system of internal controls, including systems for delegated financial authority
• Lead on relationships with external auditors
• Oversee the management of tax affairs drawing on external advisors as needed.
• Act as Company Secretary, ensuring all corporate governance and compliance requirements are fulfilled for the charity
• Oversee procurement and contract management to ensure effective, value for money services are available to support all operational functions.
• Deliver a people plan and strategy for the organisation with progression routes for staff and continuous professional development
• Act as a lead for all HR matters, including strategic development and use of internal skills and outsourced suppliers
• Manage, coach and develop direct reports to ensure effective performance management, skill developments and teamwork
• Make a significant contribution to Senior Executive team objectives and participate fully in Senior Executive team activities
• Establish an estate management plan aiming to reduce operational costs and deliver agile working
• Lead on Information Technology strategy across the organisation, managing the key contracts in relation to I.T.

The person specification

• Fully qualified accountant, ACA, CIMA, CIPFA, or ACCA
• Demonstrable technical accounting skills to include statutory reporting
• Charity experience is essential
• Good understanding of charity finance and governance
• Desire to taken on a broader remit i.e. HR, IT
• Excellent analytical and problem-solving skills
• Outstanding communication and interpersonal skills
• Experience/knowledge of managing occupational pension schemes
• Strong budgeting, forecasting, and cashflow skills
• Ability to work in the Welsh Language is desirable, but not essential, to this role.
• Experience with fundraising and grant management in the non-profit sector is desirable
• Proven leader with the ability to operate at senior executive level.
• Strong knowledge of organisational governance requirements.
• An interest and passion for the historic environment would be desirable
• Strategic approach to finance and business services to furthering charitable objects.

Salary & benefits

• Salary is up to £65,000 pa, this is dependent on experience
• 25 days annual leave plus bank holidays
• Flexible/hybrid working
• The role can be based out of one of 4 locations in Wales – Bangor, Llandeilo, Baglan or Welshpool
• Pension scheme 6% employer, 6% employee

The next step.

Please apply with your CV in the first instance and one of our team will be in touch with the candidate brief and next steps.

Please note we hold the right to close the advert early if we get a good selection of applications.

About us

Mind in Tower Hamlets, Newham & Redbridge (Mind THNR) is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.

Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported. We provide an extensive range of support services- including for those in crisis, through our work in Tower Hamlets, Newham and Redbridge.

The Role

We have an exciting opportunity to join us in the brand new role of Governance and Executive Officer.

You will provide proactive and efficient secretariat and administrative support to the Executive and Non-Executive Teams, working closely with the Leadership Team to support the fulfilment of their day-to-day tasks and strategic objectives.

The role includes supporting and organising meetings and reports, and minuting of executive meetings. In addition to general PA and administrative duties, you will provide a cohesive secretariat function to support the smooth and efficient operation of the Mind THNR Board and its sub-committees.

You will work closely with the  Leadership Team to set agendas, monitor action logs, and provide a high level of support to the Board. You will share collective responsibility for supporting the delivery of business objectives, through active engagement and collaboration with colleagues at all levels in the organisation

This role is flexible in terms of days and hours, although you need to attend Board meetings in person, once a quarter in the evening and committee meetings, which are also in the evening, but on line, so three evening meetings a quarter. We are based in a beautiful office in Tower Hamlets, with lots of outside space and a café, so ideally you would be present in the office two or three days a week ( if full time).

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. The majority of our staff and trustees have live experienced of mental health.

How to apply

You will need to:

• Submit a comprehensive CV and supporting statement

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification. 

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

Closing Date: Sunday 3  November

Interview date:  7 November  (likely to be in person)

You will also be required to provide proof of your eligibility to work in the UK.

Join The Foxton Centre as our new CEO and make a difference to the lives of our local community!

Applications close at 9 a.m. Monday 18th November.

Who we are.

The Foxton Centre is committed to supporting whoever walks in the door with whatever they bring….

Since our inception, we have undergone significant changes, transitioning from a single centre with a small team to a more complex operation offering various services, including a 14-bed emergency accommodation facility and a women’s centre. Recent projects, such as refurbishing the day centre and plans for a new youth and community centre, reflect our commitment to growth and adaptation as we continue to serve our Preston community.

About the role.

We now seek a values-led CEO to play a pivotal role in steering The Foxton Centre through the next phase of its development.

As CEO, you will work with our committed board and dedicated staff team to continue reaching many people on the margins of city life from our local community bases.

Our new CEO should be ambitious and want to help develop our strategic approach to support. With strong operational experience from the third sector, we seek a leader with a proven track record of partnerships, change management and, most of all, a personal commitment to the mission of The Foxton Centre.

You will work with the Board of Trustees to develop and implement the organisation’s business plan and strategy, ensuring sustainability, growth, and success and providing dynamic leadership particularly with regards future development opportunities in the area of homeless and housing. Additionally our Youth and Women’s services remain a priority.

People are at the heart of our organisation. As a collaborative leader, you will be skilled in working effectively and confidently across a broad range of stakeholders, creating new partnerships and seeking opportunities to ensure The Foxton Centre has a positive and inclusive culture where everyone feels valued and respected.

Who we are looking for.

We are looking for an exceptional and inspirational people leader to empower and motivate our skilled and high-performing staff, foster positive working cultures, and galvanise the wider team.

We seek an inclusive and enabling leader, someone entrepreneurial and purpose-driven, to lead the charity through this next phase while engaging with and inspiring our various stakeholders. As an ambassador for the charity, you will advocate for our service users and engage with stakeholders and funders.

We seek a leader with a proven track record of success within the non-profit or social impact sector. With a connection and an understanding of the complexities and challenges facing our service users. A future area of focus means it would be advantageous if you have experience with supported housing and homeless services. Above all, you will have a passionate dedication to improving outcomes for those at risk.

With a demonstrable senior leadership track record in an organisation of similar scale and complexity, you will be highly attuned to sector pressures and opportunities and lead with empathy. You will be experienced in leading and coaching multidisciplinary, high-performing, well-established teams.

You will have the confidence, credibility, and experience that demonstrate your ability to identify, secure, and implement new opportunities, constantly horizon-scan, and respond to the needs of our communities.

You will have strong commercial acumen and proven experience in growing and developing opportunities, diversifying income and fundraising and developing strategic partnerships.  You will be ambitious and keen to develop The Foxton Centre while remaining committed to the vulnerable people we support.  Your strategic vision will allow the ability to translate passion into measurable impact and ultimately increase our reach.

We want an empathetic leader who, has a vision aligned with our direction of travel, and who wants to work to build on all that we’ve achieved so far.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Monday 18th November.

For over 900 years Tewkesbury Abbey has stood as a spiritual, cultural and heritage resource for the town, region and nation. We are now investing to double visitor numbers and to safeguard this heritage for future generations.

As Head of Marketing and Events you will play a key role in shaping and delivering these plans.  As the first tranche of our new investment, you will be in at the ground floor and will oversee the growth of your marketing team, as we deliver on these plans.  This is a unique opportunity for a creative marketing professional.  The successful candidate will be a flexible team player who is looking for an exciting new challenge and the opportunity to shape the next chapter in the life of the Abbey.

Deadline for applications: 9am Friday 15th November 2024
Interviews: Monday 25th November 2024

At Allsorts our mission is listen to, connect and support lesbian, gay, bisexual, trans and exploring (LGBT+) children, young people and their families through youth work, and challenge exclusion, prejudice and discrimination in all areas of their lives.

Allsorts approach to working with children and young people encourages them to learn about themselves, society and others through informal education activities which are challenging and fun. We do this via a three-pronged, young person-centred approach to our specialist services;

·Youth Service

For children and young people offering as groups, activities, residentials, one-to-one and in-school support.

·Parents & Carers Service.

For parents & carers of LGBT+ children and young people

·Training Service

Tackling LGBT-phobia, supporting adults and organisations who work directly with children and young people and offering a range of young people led resources for those committed to building LGBT+ awareness, inclusion and safety

We are committed to creating an organisation that is inclusive, safe, understanding and built by the ideas and experiences of our wonderfully beautifully diverse LGBT+ community.

By placing young people’s voices at the centre of our work and consultations, we ensure that our understanding of their continued and/or changing needs grows with them and informs our service provision.

As CEO you will be leading an energetic and committed team of staff & volunteers who work tirelessly to improve the lives of the LGBT+ young people who access our services, as well as striving to improve the environment in which they live. 

You will need to work closely with the board of trustees and the Senior Leadership team to ensure Allsorts continues to grow and evolve whilst mindful of the ever changing political & economic landscape.

This is an exciting opportunity for a dynamic, passionate and committed candidate to take Allsorts through its 25th year and on to future successes supporting LGBT+ young people in the best way that we can. 

Whilst there is no specific requirement for the successful candidate to identify as LGBT, it is absolutely critical that candidates have an excellent understanding of the challenges faced by LGBT people. 

Job Title: 

Chief Executive Officer

Term: 

Substantive

Salary: 

£65-70,000 per annum depending on experience. 

Accountable to: 

Chair of Trustees

Hours of Work: 

37 hours a week

Annual Leave: 

27 days, plus bank holidays 

Pension: 

Allsorts Youth Project is part of Royal London’s pension scheme and  contributes 8% towards your pension.

DBS &

References:

All staff are subject to an enhanced Disclosure and Barring Service  (DBS) check & references.

We are seeking a dynamic director of member support and development, to lead a team that supports, inspires and champions hundreds of community groups across Britain, engaging people with their local railways and delivering empowering community projects. You’ll be helping communities to come together, take action and have a voice on sustainable and inclusive transport and development.

About this role

This role couldn’t be more crucial to who we are and what we do: putting our members and their local communities at the forefront, empowering them to achieve their goals, and ensuring we and our partners are listening to and learning from their insights.

As a member of our senior leadership team, reporting to our chief executive, you will manage, lead and develop our support and development team, with nine passionate and knowledgeable staff.

Your job is to ensure the team excels and thrives in its work supporting and developing our membership to increase its impact, in line with our strategic goals and members’ locally-determined plans and ambitions. This includes nurturing togetherness, positivity and innovation, ensuring strong collaboration with our other teams, external partners and funders, and bringing new opportunities into community rail, while sharing its insights and experiences.

It’s an exciting time to be joining community rail, with the movement expanding, increasingly influential in rail and transport development, a burgeoning evidence base, and growing recognition of its relevance in tackling the climate crisis and social inequalities.

Main responsibilities:

1. Manage, lead, support and develop our support and development (S&D) team, ensuring effective delivery and performance against our aims, objectives and plans, and ensuring the team’s work is well-planned, coordinated, evidenced and reported;
2. Lead on the development, delivery and regular review of a strategy and annual plans, targets and budgets for the S&D team, engaging the team and our funders effectively in this process, drawing on member, partner and Board input, and aligning with our overarching strategy;
3. Nurture a member-orientated, empowering, positive approach in the S&D team, in line with our values, ensuring high-quality provision of support, advice and signposting, balancing proactiveness and responsiveness, and being attentive to members’ needs and input, as well as wider contexts and opportunities;
4. Help our team to show positive leadership and provide intelligent, effective support, training and development services to our members around community engagement and empowerment, social inclusion and diversity, sustainable and healthy travel and socio-economic development – including by listening to members, continually developing the team’s knowledge, skills and networks, and enabling the team to signpost, refer to and collaborate with organisations with useful expertise/services;
5. Coordinating with our other teams, forge and maintain strong external partnerships, especially leading on those that help us support our members better and bring them opportunities, such as with train operators, corporate partners, third sector organisations, and at operational level with devolved/regional/combined authorities;
6. Continually monitor and develop the S&D team’s performance and impact, including using member, partner and colleague feedback, supporting staff to consider and maximise effectiveness, driving innovation and efficiencies, and developing ways to assess and evidence our impact, especially as our membership continues to grow;
7. Manage our activity supporting the creation and development of new or emerging community rail partnerships, station groups and community stations, and our support for those undergoing major change or challenges, ensuring this is carefully balanced with existing members’ needs;
8. Ensure our members’ voices, experiences and insights can be effectively used by our other teams and external partners, in their delivery, planning and strategic influencing work, especially ensuring that case studies, stories, examples and views are fed through to our communications, policy and events activity;
9. Play a key role in our liaison with and reporting to our own funders, and other major funders of our members, including ensuring effective monitoring and evaluation of our S&D work, collating good evidence of our own and our members’ impact, and maintaining a robust awareness of and ability to advocate on opportunities and risks in community rail;
10. As a member of our senior leadership team, work closely with senior colleagues and across the organisation, and liaise with our Board as relevant, to co-ordinate and manage the delivery of our overarching strategy, reinforce our values, ensure the whole team is engaged with our mission and purpose, and to show external leadership across our members, partners and beyond.

Skills and competencies:

1. Strong leadership and management skills, including a track record in managing, developing, drawing on and getting the best from a multi-faceted team, and working in and driving positive change in a complex, rapidly-evolving environment;
2. Significant experience and demonstrable experience in community engagement and community-led projects, ideally from both professional and voluntary positions, and ideally experience in supporting and advising community initiatives;
3. Experience in successfully planning, developing, delivering and evaluating programmes with positive social outcomes, including reporting to funders;
4. Experience working collaboratively and forming mutually-beneficial partnerships and professional networks, ideally with experience of developing corporate partnerships and/or funder relationships;
5. An understanding of how to evidence and increase social impact, particularly in relation to community development, empowerment and sustainability;
6. Awareness of and a strong commitment to community empowerment, social inclusion, social justice and sustainable development, with a good grasp of the importance of public transport and sustainable travel, and community-led action, to these agendas;
7. Excellent communication skills, articulate and assertive, with the ability to work constructively, diplomatically and persuasively with stakeholders at all levels and handle challenging situations;
8. Excellent organisational skills, with the ability to work under pressure and meet deadlines while dealing with competing priorities, and an evidenced ability to support a team to do so;
9. IT literate and competent using Office applications, the internet and CRM/database/recording systems;
10. Appropriate qualifications and professional development demonstrating knowledge and skills in line with the above, and a commitment to ongoing learning and development.

Other information

As you will be home-based and managing a dispersed team, we are flexible about your location. However, you will be expected to travel to our office in Huddersfield for in-person full-team meetings quarterly, and you will need to bring your team together at a central location with similar regularity in between. On top of this, attendance at occasional in-person events and partner meetings, and visits to members to learn more about community rail and assist the team, will be important. We therefore welcome applications from those with decent public transport links, not too far from a railway station to enable journeys to be made sustainably.

This is a full-time position, 37 hours per week. We use a flexi-time system, with the core hours 10am-3pm, and we are committed to being a flexible, supportive and understanding employer. This is a permanent position with a probationary period of six months.

Community Rail Network is an equal opportunities employer. We welcome applications from disabled people and Black, Asian and other minoritised groups, who meet with the skills and competencies for this role. We will provide reasonable adjustments for interviews as required.

The role

We have a vacancy for a Regional Administrator working 17.5 hours per week (3 days per week including Wednesday & Friday). You would be joining a dedicated and friendly team of regional staff and volunteers. The ability to work autonomously as well as being a good team player is essential.

It is an exciting time to be joining Cruse, as we are in the process of improving our processes and services to strengthen the support that we offer to bereaved people and our volunteers. The post holder will coordinate and assist with the delivery of all aspects of service contracts in the Lambeth Borough of London, supporting the Regional Manager and the wider team. The role is mainly home working with occasional meeting attendance and service delivery within Lambeth. Networking and engaging with local groups / communities will form an essential element to the role, as well as providing initial contact and support to residents in the Lambeth area.

You will be the first point of contact within the service for bereaved people, third parties and external organisations. Additionally, you will support volunteers in the delivery of services and support the overall day-to-day running of the Lambeth service.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.