Operation Officer Jobs

Team: Capital Estates & Facilities

Location: Remote

Work pattern: Mon-Fri, 7 hours per day

Salary: Up to £76,958 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Associate Director of Capital, Estates and Facilities:

- Lead the development and implementation of a Trust Board-approved Estates Strategy to ensure optimal property management

- Deliver substantial cost savings through in-house and outsourced service strategies

- Oversee capital development, environmental sustainability initiatives, and compliance with health and safety standards

- Manage logistics, fleet, and supply chain, ensuring efficient and cost-effective services across the charity

- Provide strategic oversight of the legal function and maintain a high standard of governance and compliance. Provide leadership across the directorate and line management to the senior team

- Work in partnership with outsourced providers and monitor an internal auditing procedure to measure the performance

About the Capital Estates & Facilities team:

In this role, you will lead a dedicated team including:

- Head of Legal Operations, Head of Property & Construction, Resources Manager

- People: Direct reports – 4; total team size – 28

- Financial Accountability: Revenue budget of £7m annually; Capital Programme of approximately £30m (phased £10m per year over three years)

What we’re looking for in our Associate Director of Capital, Estates and Facilities:

- An experienced, qualified Estates & Facilities Management professional with:

- Proven experience at a senior management level in a large, complex organisation, demonstrating strategic and operational leadership

- Strong background in contract negotiation, estates management, and compliance in facilities

- Knowledge of large service contracts, experience of successful contract negotiation and long-term contract management

- Specialist knowledge regarding compliance issues in estates, fleet and facilities

- Experience in capital planning and development with an ability to lead significant change management projects

- Expertise in environmental management, health and safety, and budget oversight.

- First degree or equivalent professional award in appropriate Estates and Facilities Management

You will also demonstrate:

- Leadership qualities with the ability to influence and inspire a diverse team

- Strong analytical skills and project management expertise

- Excellent communication and negotiation skills, fostering positive relationships

- Ability to challenge, confront and turn around any adverse performance

- Confidence to advise Senior Leadership Team and Board of Trustees

- Full UK driving license

What we can offer you:

- range of health benefits

- 25 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- and much more

Application closing date: 5th December 2024

Virtual interview date: w/c 16th December 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

1. Anonymised application form

2. Video screening

3. Virtual interview

4. Final interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Passionate about repair? Love working in the community to help people embrace low-waste lifestyles? Ready to supervise a team of volunteers to get our new Fixing Factory up and running? We want to hear from you!

As our Fixing Factory Workshop Manager, you’ll be responsible for the day-to-day operations of our newest Fixing Factory, helping members of the public to fix their broken items, and supervising a successful team of volunteers and freelancers to support along the way. You’ll deliver a programme of activities to teach people the basics of repair and change their mindset around electronic waste.

You’ll be based mainly onsite at the Fixing Factory in North London (exact location TBC), working with a passionate Fixing Factory team including workshop managers for other sites, and a central development and project management team. You’ll also work closely with The Restart Project, our partner on Fixing Factories.

If you’ve got the skills and enthusiasm to manage an inclusive, safe and impactful repair hub in North London, this is the role for you!

About Possible 

Our values Daring, Joy and Community guide our actions and our organisational culture. Here at Possible, we have a vision for a zero carbon Britain that has been built by and belongs to everybody. Our mission is to inspire people in the UK to take the action the climate crisis demands.

We create, build, and share ways people can take meaningful action on climate change together. We translate overwhelming climate urgency into socially just and workable proposals the public can get behind. And we do it all with a can-do attitude and stubborn optimism.

Commitment to anti-oppression

We have made a commitment to make Possible an anti-oppressive place to work. We’re doing the work to undo inequalities and oppressive systems reflected in wider society, and are an inclusive and welcoming group that wants our team mates and the communities we work with to be able to thrive.

We believe that our team and our projects should reflect the diversity of the communities they seek to serve. We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, disabled people, those who are neurodivergent, people who have experienced mental health challenges and those who identify as working class or have done so in the past.

Benefits

• 35 hour full time work week.

• Flexitime and TOIL.

• 33 days paid holidays including bank holidays (pro-rata) and additionally three days at Christmas when the office is shut.

• Employer pension contribution. 

• Flexible working considered from day one.

• Learning and development plans and budget for all staff.

• Generous sick leave and pay, including paid time off for periods and menopause, gender affirming care, fertility treatment and disability leave.

• Good parental leave and pay and family friendly policies and practices.

• Up to one week (FTE) paid carer days.

• Paid volunteer and study leave.

• Cycle to work scheme.

• Climate Perks - paid journey days for low carbon holiday travel.

• Headspace account (mindfulness and meditation app).

• Options to work remotely abroad.

• Employee assistance programme that includes free counselling sessions and financial advice for you and your family.

• A caring and supportive culture and lots of opportunities for team connection.

• Paid duvet days, when staff need to look after their wellbeing.

• Support and development boost fund.

• Staff discounts on selected climate friendly opportunities.

Interested?

Read the full job application pack, and upload your CV and question responses as per the application pack.

Deadline: midnight (GMT) on Wednesday 11th December 2024

Are you a strategic leader with a passion for equity and inclusion? Join Shelter as our Assistant Director of Equity and Inclusion, where you'll drive meaningful change to create a more inclusive, anti-racist organisation committed to ending the housing emergency.

About the Role

As the Assistant Director of Equity and Inclusion, you will be pivotal in driving Shelter’s equity and inclusion agenda. You will lead on strategic programmes to promote inclusivity, anti-racism, and lived experience, ensuring these principles are woven into all aspects of Shelter’s work. Collaborating with senior leaders, you will help shape Shelter’s future workforce and culture.

You will oversee and motivate teams dedicated to Equity, Inclusion, Anti-Racism, and Lived Experience. Additionally, you will work closely with the Assistant Director of Organisation Development and Engagement to deliver culture change aligned with Shelter’s core values.

Key Responsibilities

• Strategy and Vision: Lead and operationalise the Equity and Inclusion strategic plan.
• Workforce Development: Develop strategies to cultivate a diverse pipeline of leaders and talent.
• Data and Reporting: Track and report on E&I progress, ensuring alignment with strategic objectives.
• Collaborative Leadership: Support Shelter’s culture initiatives by co-leading on equity, inclusion, and lived experience insight plans.
• Risk Management: Oversee safeguarding and other risks, particularly regarding people impacted by housing emergencies.

About You

You’ll bring proven experience in developing and implementing equity and inclusion strategies within complex organisations, demonstrating a strong record of leading meaningful culture change. With a collaborative approach and excellent organisational skills, you’ll be skilled in mobilising and leading cross-functional teams across diverse settings.  

Your commitment to values-led leadership will foster inclusivity and trust, while your expertise in co-production and lived experience initiatives will ensure these perspectives are embedded across Shelter’s work. As a subject matter expert in equity, diversity, and inclusion, you’ll drive accountability and inspire positive, impactful change throughout Shelter.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Please note applications without a supporting statement will not be considered. 

Safeguarding Statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Philanthropy Implementation Manager

Temporary, 3-6 months

£24.17 - £26.09 per hour, plus holiday pay

Hybrid, 2 days in London office, 3 days remote

Starting ASAP

Full time, 35 hours per week

Charity People are thrilled to be recruiting for a large and prestigious organisation to help strategically drive their fundraising, particularly philanthropy. The is a critical role in the organisation to ensure that philanthropic income is implemented in line with donor expectations and ensuring any obligations are stipulated in gift and grant agreements. The Philanthropy Implementation Manager will play an active role in developing and delivering gift implementation improvement projects, acting as a pivotal person between fundraising and finance teams across the organisation. The role is key to ensure that fundraisers are securing gifts in line with departmental policies. The role will also have a particular focus on programme management, ensuring that gifts are advertised and implemented.

The successful postholder will quickly build strategic relationships with key internal stakeholders that will support the work of Fundraising and Supporter Development team, supporting fundraisers working in Major Gifts, whilst not directly involved in the work, you will be able to provide advice and guidance to staff working within these income streams, as well as work with the Business Support Officer to support the management of securing philanthropic gifts.

Key Responsibilities:

• Work with fundraisers and colleagues in the Supporter Operations and Donor Relations teams, to ensure that philanthropic gifts are correctly implemented in line with the donor's expectations and the terms of their gift agreements.
• Work with key internal stakeholders to ensure the funding is used correctly and pledge payments are fulfilled.
• Design complex gift implementation strategies.
• Develop and monitor systems that ensure fundraiser compliance with policies and procedures relating to the implementation of donations. This will also include supporting the Philanthropy Team in monitoring gifts in stewardship, highlighting any gifts requiring re-solicitation.
• Use relationship management techniques to ensure that the relevant stakeholders are notified of any changes or delays to gift implementation. For example, capital builds, recruitment of key posts, progress in research projects.
• Support the Philanthropy Team and wider Directorate in managing business processes, developing processes, and review of key gift documentation, that will support future implementation of philanthropic donations.

You will bring:

• Ability to work independently and to prioritise work effectively and accurately within a regular schedule of tight deadlines
• Experience of designing and implementing new policies or procedures
• Experience of donation administration
• Ability to quickly build effective working relationships
• Excellent communication skills, both in writing and in person
• Excellent numeracy skills
• Excellent accuracy and attention to detail

The organisation would love someone to join as soon as possible, ideally starting in the coming weeks. If this role is of interest, and you meet the requirements above please reach out without delay, sending candidates across on a rolling basis.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

The Clink Charity has been at the forefront of offender rehabilitation since 2010 and has developed award winning training programs which have provided second chances to the most vulnerable in society whilst achieving superb results in rehabilitation and reduction in numbers of reoffending.

The Role:

Reporting to the CEO, the role will be responsible for managing all commercial and business functions for the Charity, (excluding Clink Events, our social enterprise which has its own business development function). 

This is a newly appointed position within the management team and is an exciting opportunity for a strong commercial manager who has previous experience managing office infrastructure, bids, contracts, business relationships and funding.  It is essential to have strong finance and IT skill, as the role will work closely with Finance and be responsible for running all inhouse IT systems. 

The role will be supported with additional resource from our Bids, Grants, Contracts & Tenders Manager, our Data & Analysis Officer and an external Consultant who advises on business development.

Contract: Permanent, Part Time.

Working Hours: Hours 22.5 a week.  Office Based.  Flexibility to work over 3, 4 or 5 days, but must include Friday as part of the working week.

Location: Bessemer Park, Herne Hill, London. SE24 0HG

Salary: Up to £60,000 per annum Pro Rata, DOE.

Key Responsibilities Include:

Commercial & Business Development:

· Own our commercial relationships with the Ministry of Justice and other major customers.

· Bring in new funders and new contract business from the MOJ, HMPPS, Local Authority Adult Education Providers,              and Private Sector companies working in our field.

· Collaborate with our bid and business development team and with our marketing team on fundraising. 

· Take the lead on major new grant funding applications.

· Review and develop operational processes to improve performance and maximise growth working closely with the                Head of Finance, Director of Operations and MD Clink Events.

· Work together with relevant internal departments to develop accurate and consistent bids.

· Establishing targets for contract income, fundraising and grants, and ensuring the Charity meets them.

Business Management:

· Ensure the smooth running of our Head Office site at Bessemer Park, Herne Hill, London.

· Manage our leases and site infrastructure in Bessemer Park including managing our outsourced IT provider.

· Management of our in-house IT systems contracts relationships (Case Management, Sage, Paperless invoicing).

· Oversee all business accounts and contracts.

· Implement systems and processes to ensure all contracts are managed and renewed including competitive re-                      tendering as appropriate.

· Managing risk assessments for new initiatives and overseeing the risk register for the Charity.

Experience & Background Required:

We welcome applicants with relevant commercial and contract management experience from the public, private or not for profit sectors. Successful applicants are likely to have had a track record in negotiating public sector contracts and building relationships with commissioners and procurement professionals. Experience in education, training, apprenticeships or justice services would be of particular interest.

It is essential that the role holder is Financially and IT literate, someone who can lead the commercial function, manage our outsourced IT infrastructure providers and provide business leadership to the management of all internal supply contracts.

You will work closely with the Finance team and support the remote working Head of Finance to provide oversight and support to our finance team members based at Head Office.

Personal Attributes:

· Highly financially and IT literate.

· Strong leadership skills to guide and motivate colleagues and teams with the ability to work in virtual team structures.

· Excellent organisational skills to balance and prioritise their workload and meet deadlines.

· Knowledge of project management and risk management.

· Solid financial skills, including some financial/data reporting abilities (There is a Head of Finance who prepares all                Board & Management Accounting and a Data Analyst who leads performance reporting).

· Knowledge of relevant legislation & regulations and industry insights/trends.

· Strong strategic and negotiation skills to make sound commercial decisions.

· A compelling and engaging communicator, who is professional and able to influence and present well internally and             externally.

· Shows genuine empathy and belief in the values and objectives of The Clink Charity.

Preferred but not essential

Project Management Qualification (Prince 2 or similar)

CIPS (Chartered Institute of Procurement & Supply)

Equality, Diversity and Inclusion are at the heart of our work and The Clink Charity is committed to providing a welcoming and inclusive environment where all individuals feel respected and are able to give of their best. We strive to make our team truly representative of society and are committed to eliminating discrimination and promoting equality and diversity amongst our learners, workforce, trustees and stakeholders

To apply, please follow the link and upload your CV.

HEAD OF TREATMENT SERVICES (CLINICAL PSYCHOLOGIST 8B)

Reporting to: Clinical Lead

Location of Work: Home/Remote working with some travel for meetings and events.

About Trauma Treatment International

Trauma Treatment International (TTI) is a registered charity in the UK. Our focus and expertise is in providing evidence-based psychological treatment and support to victims of collective violence around the world. As well as providing treatment for victims directly, we also support organisations that are trauma-exposed through their work to uphold human rights, in order to mitigate the impact of trauma in the workforce.

This is a highly rewarding role and an exciting opportunity to join our small and experienced clinical team, to directly support individuals working to tackle collective violence and adults affected by torture, trafficking, slavery, persecution and war. The role offers the potential to work creatively and flexibly internationally, network with fantastic organisations and help to influence and shape TTI’s clinical strategy and activities in this pivotal time in the organisation’s development.

KEY SUMMARY AREAS OF RESPONSIBILITY

Clinical Supervision

● Oversee all services involving individual clinical work (treatment) for TTI in line with the delivery of TTI’s overarching operations, projects and priorities.

● Be responsible for recruitment, line management and clinical supervision of clinical staff and associate and associated management responsibilities

● Contribute to the development of TTI’s strategic vision and annual delivery planning, models of service delivery, standards and clinical governance.

● Input into key organisational policies and procedures

Supervision and Team Development

● Promote clinical and counselling psychology/ trauma treatment as a career

● Develop and implement strategies to actively promote diversity in the clinical team and champion culturally sensitive approaches to trauma treatment through research, partnerships and new projects.

● Identify opportunities to develop Quality Improvement Projects.

● Oversee performance management and CPD opportunity development of direct reports

Operational Delivery

● Hold an individual caseload at all times.

● Review and maintain quality assurance of clinical services, providing data for monitoring, evaluation and learning and reporting processes.

● Ensure a partnership approach to clinical practice.

● Deliver robust service  agreements with client organisations and referral partners

 Key Required Experience:

● HCPC registered psychologist who has completed Post Graduate doctoral level training in counselling or clinical psychology.

● Minimum 5 years post registration experience working within mental health services.

● Up to date knowledge and experience of working with clients with PTSD, complex PTSD, dissociative symptoms, anxiety and / or depression.

For full details of the role responsibilities and the person specification please refer to the Full Job Description attached.

WHAT WE CAN OFFER YOU:

● 31 days annual leave pro rata to reflect contractual hours (including bank holidays and 3 mandatory days for Christmas)

● 3% Employer Pension contribution

● Commitment to staff wellbeing as a trauma informed organisation

● Commitment to personal and professional development

How to apply

To apply for this position please submit a full CV and supporting statement of no more than one side of A4 outlining your suitability and motivation for the role

Trauma Treatment International (TTI) is committed to supporting you with your application. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more.  We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

If you have any questions, or any disability and require reasonable adjustment/s to any part of the selection process then please contact Jenny George 

Permanent - Full time – Hours are negotiable

About us

Practical Action is a change making organisation that works in unconventional ways. We put ingenious ideas to work so people in poverty can change their world.

We do things differently, so answers that start small can grow big – bringing people together in bold collaborations, using innovation and knowledge to build futures free from poverty and help shape a world that works better for everyone.

About the role

The key function of this role is to support all Practical Action entities and subsidiaries in providing effective and efficient legal, governance and operational support.

The role will support the Board and Senior Management by keeping abreast of developments in the legal and regulatory environment and acting as focal point for providing/securing specialist advice to support decision making.

The role also manages and develops several internal systems.

About you

We are seeking an experienced, dedicated and detail-oriented Company Secretary. This role involves a variety of responsibilities aimed at ensuring the smooth operation of compliance, legal, and company secretarial functions across our global organisation.

Accountabilities

• Oversight and management of UK legal budget.
• Ensure that all legal registrations for all PA offices and subsidiaries are maintained and that relevant documents are available to key staff and governance bodies.
• Ensure all returns to Companies House/Charity Commission are made and that Board/Committees sign off as needed.
• Maintain statutory registers including register of members, register of People with Significant Control, Register of Directors (including residential addresses), register of secretaries and register of charges.
• Provide specialist support to GLT, Chair of Board of Trustees and Chair of Finance, Audit and Risk Committee in relation to governance, legal and regulatory compliance. The role will act as secretary to FAR.
• Maintain lists and records of staff and trustees holding Powers of Attorney and ensure that these are renewed or replaced as needed.
• Provide governance information for the Annual Report, statutory audits and other purposes.
• Work with the Executive Assistant to the CEO to ensure that Admin Control is up to date and incorporates all of the above.
• Stay abreast of legal and regulatory changes and notify relevant staff of any implications.
• Oversight of the Annual Legality Questionnaire.
• Lead on annual review of Practical Action’s insurance requirements to ensure insurance needs are met whist delivering good value for money.
• Provide support on Practical Action projects relating to charity governance e.g., development of Governance manual, Governance self-assessments and GDPR.
• Contribute to the monitoring of GDPR compliance as a member of the GDPR management team
• Support the trustees to administer the Defined Benefit pension scheme as requested.

PERSON SPECIFICATION

Essential

• Knowledge of legal and regulatory requirements for charitable companies and experience of developing and implementing policies and systems to ensure compliance.
• Good knowledge of GDPR with ability to develop robust systems to share and protect personal data.
• Organised, thorough and with good attention to detail.
• Highly numerate with a strong capacity to analyse and utilise complex data.
• Strong team working with the confidence to seek advice from expertise elsewhere.
• Strong IT skills including the ability to specify or design new systems.

Desirable

• A background in international development including some time spent working overseas.
• A good understanding of the role of internal audit, finance and other key departments.

APPLICATION INFORMATION

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.

Our open plan offices are located in the centre of Rugby and near to Rugby train station.

In addition, we offer the following benefits:

• Full time roles are contracted at 35 hours per week.
• Hybrid/flexible working options.
• 27 days’ holiday rising with continuous service, in addition to public holidays.
• Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
• Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
• Life assurance (3 x annual salary).
• Bike to Work scheme.

The successful applicant must have the pre-existing right to both live and work in the UK.  This is a hybrid role, and you must live in a commutable distance from our Rugby office, as you would be expected to attend the office on regular occasions.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

Closing date for applications: 5th December 2024.  Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you. For more information, please visit our careers page.

To apply please submit a copy of your CV and send us a supporting statement.

Full time (flexible working options available)

Closing Date: 3 December 2024

Ref 6909

We are looking for a Global Programmes Coordinator (on a 6-month fixed term contract) to provide a range of administrative support to our Global Programmes Division, keeping it running smoothly and effectively.

About Us

We are Save the Children. Together, we fight for children every single day so that they can make their mark on the world and build a better future.

We stand side by side with children in the toughest places to be a child. We do whatever it takes to make sure they survive, get protection when they're in danger, and have the chance to learn.

About the role

The Global Programmes Coordinator will provide administrative support to the Global Programmes Division, helping to keep it running smoothly and effectively. This includes developing, coordinating, and updating key administrative, budgetary, planning, recruitment and information systems in support of divisional objectives. This essential role will work across a range of departments within the Global Programmes division (Divisional Operations, Humanitarian, Programme Partnerships and Programme Quality and Impact).

In this role, your Key Accountabilities will be: 

• Administrative Support: To develop and coordinate appropriate administrative systems, including: organising complex divisional or departmental level meetings, awaydays and events; coordinating desk booking and asset management; providing subject matter expertise (SME) for departmental staff organising their own travel.

• PA Support: To provide PA support to the Director of the Department or Global Programme Executive Director, including proactive diary management, meeting organisation, processing expense claims, collating briefings and pre-reads for meetings, responding to internal and external enquiries and booking travel.

• Team Support: To help teams navigate the processes that will support and enable administrative self-sufficiency.

• Finance: To support the processing of invoices and respond to queries from department and finance colleagues as necessary.

• People & HR: To support divisional or departmental HR processes through data collection and database management of mandatory tasks and training, providing SME support to people managers leading recruitment for their teams, and coordinating induction processes for utilisation by people managers for new staff. May provide more direct support to recruitment processes led by Directors.

• Internal Communication: To act as the initial point of contact for internal enquiries and requests for information about the work of the department, to triage or respond to ad hoc queries and to update information on the website, SharePoint and email lists.  May work with others on coordinating and producing departmental or divisional level communications such as newsletters.

• Other: To perform other responsibilities as may be required from time-to-time to ensure the smooth running of the division and department and to deputise for colleagues as required (including Coordinators covering other departments or supporting the Global Programmes Executive Directors).

About you

We are looking for a candidate that takes genuine satisfaction from keeping teams, systems and processes in order and that recognises the value of strong administration.

To be successful, it is important that you have:

• Experience of operating administrative systems and working in a large, complex office environment.

• Ideally experience of managing and booking international travel.

• A high level of computer literacy (Microsoft Office, Word, Excel, PowerPoint, Outlook, and databases).

• Ability to organise and prioritise multiple tasks efficiently and deliver tasks to tight deadlines.

• Ability to work flexibly, managing reactive and proactive work from a range of colleagues.

• Good relationship-building skills, with the ability to tailor communication methods to different audiences.

• Ability to be proactive and show initiative with demonstrable ‘can do' approach to work.

• Commitment to support cross organisational initiatives and team working and understanding of how to contribute to these.

 What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.

• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Please Note: This role is a Hybrid role and so you will be expected to be able to come into our London, Farringdon office for 1-2 days a week

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Why work for us?

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

At CARE International UK, we are committed to creating a workplace that fosters innovation, collaboration, and personal growth. We believe in making a difference and offer you the opportunity to contribute to impactful humanitarian work. Our supportive environment, emphasis on professional development, and dedication to diversity and inclusion make CARE an exceptional place to advance your career.

We are seeking a Risk and Internal Audit Manager to lead our risk management and internal audit initiatives. This critical role involves developing a robust risk management framework, conducting thorough internal audits, and ensuring compliance with donor requirements. The successful candidate will demonstrate an understanding of humanitarian issues and standards, including codes of conduct and accountability principles, and possess a working knowledge of French or Spanish. Exceptional communication skills and the ability to influence stakeholders are essential.

About you

You are a highly skilled professional with a Chartered Institute of Internal Auditors (CIA) certification or a full CCAB qualification (e.g., ACA, ACCA). Your extensive experience in risk management and internal audit, particularly within an international NGO or a similar environment, equips you with the necessary expertise to excel in this role. You are a strategic thinker with excellent communication skills, capable of engaging and influencing stakeholders at all levels. Your analytical prowess and problem-solving abilities, combined with your self-motivation and proficiency in Word, Excel, and PowerPoint, set you apart.

About the role

As the Risk and Internal Audit Manager, you will play a pivotal role in fortifying our organisation by overseeing both risk management and internal audit operations. You will develop and manage CARE International UK’s risk management framework, maintain and update the organisation’s risk register, and provide regular risk management reports. You will also develop and execute an annual internal audit plan, ensuring compliance with recognised auditing standards. Your role involves coordinating with various CARE entities and overseeing specialist audits in areas like cybersecurity and GDPR. International travel will be required to support CARE International UK funded programmes.

About CARE

CARE International UK is part of a global confederation dedicated to fighting poverty and social injustice. We work in over 100 countries, supporting life-saving programs and advocating for policy changes to improve the lives of the world’s most vulnerable populations. Our mission is to save lives, defeat poverty, and achieve social justice. Joining CARE means becoming part of a team that is passionate about making a tangible difference in the world.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:

- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

- appropriate criminal record checks (including a Bridger check, link here).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed to Equality and value Diversity.

We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to our HR team.

We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK

Closing date:  6 December 2024

Interview date:  TBC

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways: 

- Growing and transforming our direct care and support 
- Delivering more practical information and support 
- Leading in shaping the end-of-life experience  

Your role in our mission…..

This role is a fantastic opportunity for someone looking to kickstart and develop their charity events career, joining a busy National Events Team.

Our Events Assistant will play a key role in delivering impactful fundraising projects for Marie Curie. You'll support a variety of activities, from initial planning to event-day execution. You'll provide administrative and event delivery support across our challenge events and supporter led portfolio, ensuring our supporters have an outstanding experience.

This role offers hands-on fundraising experience and the opportunity to be the welcoming first point of contact for many of our supporters. Help us make a real difference while developing your skills in a collaborative and rewarding environment!

Key Responsibilities:
- Provide administrative support for product planning, delivery, and team operations.
- Assist with participant communication processes, including enquiries, registrations, and thanking supporters.
- Collaborate with Product Officers and Leads to ensure efficient procedures.
- Attend and support meetings, events, and promotional activities.
- Help develop marketing materials to recruit supporters.
- Monitor and report on fundraising activity on various topics including social media and email results.
- Support the team to manage expenditure, process invoices, and track budgets.
- Thank supporters via social media and other channels.
- Maintain and update supporter data on the database.
- Conduct competitor research and respond promptly to queries.
- Serve as a first point of contact for supporters, handling written and verbal communications.
- Complete general administrative tasks as needed.
- Manage the events team kit ahead of event days.
- Attend fundraising events in person - this role will require some work outside of normal office hours (weekends) where fundraising events necessitate.

Skills:
- Strong interpersonal skills for building relationships with diverse stakeholders.
- Proactive and able to work independently.
- Highly organized with excellent multitasking and administrative abilities.
- Detail-oriented with a high level of accuracy.
- Confident, resilient, and calm under pressure with a positive "can-do" attitude.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office and experienced in accurate database management.

Please see the full job description here

Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.

Close date for applications: 1st December 2024
Salary: £ 20,821 - £ 22,088
Contract: Full time, Permanent role
Based: Homebased Travel to London Office on Monthly basis

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services.

We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

WorkWell is an opportunity to create a more collective approach to supporting residents with health conditions to retain or find work, integrate existing health and work services, and support and increase capacity to provide additional support within the system.

As a Community Connector, you will use strength-based approaches to support individuals referred to Wellbeing Matters by the primary care networks and WorkWell partners to connect with appropriate community assets, activities or services that support their wellbeing and self-care.

Working within the WorkWell Salford multi-disciplinary team and primary care networks, you will be a strong communicator, able to promote the WorkWell offer and identify individuals who will benefit from your support. You will be a team player working as part of the Wellbeing Matters staff team.

To be successful, you will be experienced in working collaboratively, working one-to-one with clients to access support, and sharing insight and information to support the wider Wellbeing Matters team based on your engagement within the WorkWell partnership.

If that sounds like you – then we want to hear from you!

In return, we offer:

• 28 days’ holiday rising to 30 days after five years plus bank holidays (pro rata for part-time)
• Paid sick leave – subject to terms and conditions of service
• A compassionate approach to dependants’ leave and compassionate leave to help deal with life’s unforeseen circumstances
• Pension scheme with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle-to-work scheme
• Membership of the Hospital Saturday Fund via an employer-subsidised scheme (optional and non-contractual)
• RHS family membership (optional and non-contractual)
• Development opportunities – we support and encourage our staff to progress in their careers (including formal training)
• A supportive working culture – we respect and support one another to do the best we can

For further information and to apply, please visit our website via the Apply button.

We are actively reviewing applications and will be reaching out to suitable candidates promptly, so don’t hesitate to submit your application.

The first review of applications will be on 9th December 2024 at noon. If we are unable to identify suitable candidates at this stage, we will extend the deadline to 2nd January 2025 at noon.

Initial interview date (subject to response): 16th December 2024.

Please note late applications will not be accepted.

Job Title: Design and Quality Manager

Salary: £ 32,000 plus £3,000 London weighting where applicable

Closing Date: Monday 2nd December midday

Reporting to: Head of Programme Development and Quality

Contract: Full time, permanent

Job Location: London / Midlands / North

The role is based from home with travel to the London office for work meetings about twice a month.

Interview date: Tuesday 10th December / Wednesday 11th December

Start date: Monday 17th February (tbc)

About the organisation

We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We’re passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.

Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.

The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are almost twice as likely to attend top universities as statistically similar students, according to UCAS.

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.

Why work at The Access Project

People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities. At The Access Project, we’re a friendly, collaborative, supportive and inclusive team, with passionate people working together in Delivery, Sales and Partnerships, Strategy, Finance and Operations to achieve our mission.

The vision of our people strategy is to enable and inspire all employees to achieve, grow, succeed and thrive. We regularly have opportunities for people to share their ideas in various working groups, generating strong teamwork across the organisation.

We value every individual who works at The Access Project and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they’re proud to tell people they work at The Access Project.

Our values

Empowerment

We support students and our people to develop the skills and knowledge to accomplish their goals.

Courage

We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission.

Impact

We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.

Inclusion

We respect and value individuality and engage diverse voices to achieve our mission.

Ownership

We hold ourselves accountable in all our actions and efforts. We ask “What can I do to improve my results?”

About the role

This role is available at an important time for The Access Project as we expand our mission, deliver a new programme model, and move into new school contexts. This is an exciting opportunity for someone with the skills for programme design and improvement, a strong interest in research, and a deep passion for our mission to support students to place and succeed at selective universities.

The ideal candidate will be a strong leader who is comfortable working across teams to make change. You’ll be the lead and expert on The Access Project’s in-school university readiness work with responsibility for designing and quality assuring the provision, supporting the learning and development of our front-line staff to effectively deliver the programme content. This position is integral to ensuring The Access Project is delivering a high-quality programme that supports the needs of our students and drives the outcomes of the programme across all regions and schools. The postholder will bring their knowledge of the HE sector and the experiences of our students to decisions about the direction of our own programme. They will also support further development of our programme-level Diversity and Inclusion work, to ensure that the programme is tailored where feasible to the needs of all students.

Role responsibilities

Design & Development

• Project manage and deliver our programme design process, leading the implementation of an agile, in-year approach to effectively iterate The Access Project’s Accelerate (2-year) programme.
• Lead the development of our self-paced online learning provision, incorporating learning from delivery and best practice from the sector.
• Work with the Head of Programme Development and Quality to incorporate University Access Officer, Programme Leadership, school, and student feedback on how to best drive short-term and long-term outcomes across our programmes.
• Project manage the implementation of changes driven out of programme design. This includes the creation of or changes to delivery resources and training materials, as well as our university readiness framework and the Salesforce system that supports delivery.
• Ensure we continue to update our long-standing Gateway (4-year) programme as part of standalone programme design project.

Research to inform programme design and quality

• Remain critically engaged with the widening participation/social mobility sector, and able to synthesise key changes/challenges and ensure that they are applicable/actionable by the organisation.
• Ensure that any relevant Widening Participate sector developments and trends are fed into The Access Project’s way of working. For example, this might be changes to resources for the programme or working with colleagues to communicate with students (e.g. plans for A Level Results Day).
• Provide nuanced insight about the WP/HE sector, with a coherent view of the landscape and how it’s changing, to enable The Access Project to make informed choices about our programme.

Quality Assurance

• Be responsible for the implementation of the university readiness strand of the quality assurance strategy, to drive the quality of the activities The Access Project delivers to young people in schools.
• Lead on the quality assurance of self-paced learning content, collaborating with Online Delivery colleagues to identify best practice and develop a comprehensive approach.
• Participate in The Access Project’s quality assurance processes, including performing drop-ins on University Access Officers, and coordinating with other members of the team to perform drop-ins in an efficient and effective manner.
• Embed learning from The Access Project’s quality assurance process into our standard practice. This will include training and development for University Access Officers and updates to resources and guidance for what best practice looks like.
• Contribute research on wider pedagogical best practice into our quality assurance work to ensure the highest quality in our delivery of educational programmes.

Student Voice

• Maximise student voice within programme design through varied feedback mechanisms, including the organisation and facilitation of regular student focus groups.
• Lead the development and administration of The Access Project’s annual student survey, considering the needs of key stakeholders across the organisation.
• Lead and develop The Access Project’s overarching student voice strategy.
• Continue to drive improvements in TAP’s student voice work through research and engagement with sector leaders.

Any other duties as required by the Head of Programme Development or Director, Delivery

Person specification

Essential

• Confident leader and collaborator: ability to work positively and collaboratively across functions to drive continuous improvement.
• Strong communicator: demonstrable success at giving feedback and clearly communicating your perspective.
• Strong facilitation skills: an experienced and dynamic, meeting, training and workshop facilitator.
• Excellent time management and organisational skills: and a proactive and creative approach to problem solving.
• Experience of programme design and development: committed to and confident using data to make evidence-based decisions.
• Project management skills and experience, particularly in planning and monitoring.
• Deep knowledge of and passion for youth mentoring.
• Strong understanding of the UK education system and the challenges facing learners from widening participation backgrounds.
• Strong research skills in sector analysis.

Desirable

• Experience of using Salesforce (or another CRM system) as a case/student management system.
• Experience of designing engaging online learning or educational resources.
• Knowledge of Diversity & Inclusion issues related to education and motivation to adapt The Access Project’s programme to make it more inclusive.
• Experience of project/programme evaluation.
• Line management or supervisory experience.

Benefits:

25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.

PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.

Employee Assistance Programme, a 24-hour helpline for staff

Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.

Interest-free travelcard loans

Cyclescheme loans

3 paid Volunteering Days

Employer’s pensions contributions (3%)

CPD options

The Access Project welcomes requests for flexible working arrangements

Equal Opportunities Statement

The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

Present or most recent employment

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.

References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.

Education, Qualifications and Training

Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.

Proof of qualification is required before the appointment is confirmed.

It is often a role experienced fundraisers progress to but will suit a person with the right transferable skills. You may have experience of major donors in another fundraising role, or perhaps you’re an animal-loving fundraiser, sales or business development professional with a strong track record of understanding clients and listening to their motivations.

You need to be an effective and inspiring relationship builder, well organised, an excellent communicator, attentive to detail, and able to think on your feet. A love of animals, a passion for animal welfare, and an understanding of the special human-animal bond would be highly desirable for this role.

It is an exciting time to join the fundraising team at Raystede as we enter our third year of building our partnerships programme. You will work closely with the Corporate and Trusts Fundraisers, as well as the wider team, including the Community and Individual Giving teams.

You will also be working closely with our animal care teams on animal welfare related projects as well as our estate teams, trustees and senior management team.

We are growing our income generation to meet the challenges on behalf of the animals in our care who do not have a voice of heir own. The role of Major Donor Fundraiser is crucial to ensuring our supporters are engaged deeply with our cause, through strong stewardship and cultivation activity.

The Major Giving programme is well underway, and you will be supported to deliver excellent stewardship and design a personal stewardship programme. Reporting to the Head of Fundraising, you will have autonomy, be encouraged to take an innovative approach to stewardship and be supported to continue your professional development.

We would love to hear from you if you:

• Are an experienced fundraiser or account manager with excellent relationship development skills.
• Can inspire and influence supporters to deepen relationships.
• Can work with discretion, tact and sensitivity.
• Have excellent networking skills, able to network at the highest level and work closely with our CEO, Trustees and Senior Management Team.
• Have good IT skills, including CRM databases and MS Office applications.
• Want to make a real, tangible impact to the lives of animals.
• Have the passion and drive to go the extra mile, keeping excellent donor care and animal welfare at the heart of everything you do.

About Raystede

Raystede is a charity that aims to give animals a better life through rehoming, rehabilitation and sanctuary, and give people the support and knowledge they need to treat animals with care and respect. Raystede is Sussex’s biggest animal welfare charity, with nearly 70 years’ experience of caring for and rehoming animals. Uniquely, we care for a huge range of animals - from dogs, cats and donkeys to rabbits, parrots and alpacas. Our experience, expertise and partnerships enable us to deliver an exceptional quality of care for the animals we help. Many of the animals have been neglected, abused or exploited. Raystede helps most of the animals find new homes but also provides life-long sanctuary for elderly horses and other animals that cannot be rehomed. Raystede provides love and safety to those animals that would have nowhere else to go.

To arrange an informal discussion about the role, please refer to our website for contact information.

Closing date for applications is 19 December 2024, however interviews are being conducted on a rolling basis, so please apply without delay to avoid disappointment.

Customer Journeys Transformation Lead
Type: Part-time (17.5 hours a week), fixed term contract until 30 April 2025 (maternity cover)
Location: Office-based in London with the flexibility to work remotely
Salary: £25,873 (FTE £51,747) per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession / Technical

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is undergoing a major transformation, investing in data, technology, services and engagement to better serve the MS community. Our goal is to create a more connected and inspiring experience that deepens relationships and boosts engagement, income and impact.

As Customer Journeys Transformation Lead, you will play a key role in this change, leading efforts to map and improve customer journeys across all touchpoints.

You will work with technical teams, subject matter experts, senior leaders and the community to design future journeys that enhance the customer experience and support our transformation goals. Using customer research and person-centred design, you will identify key moments, pain points, and areas for improvement.

Your focus will be on service journeys, volunteering, income generation and campaigning. You will also define a strategic approach to integrate these journeys across all areas.

Additionally, you’ll work closely with governance and business intelligence teams to make sure changes are planned and delivered effectively and impact is measured.

Closing date for applications: 9:00 on Tuesday 3 December 2024

Interested? 

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.