Operation manager volunteer roles in cheam, greater london

Tonic is expanding and we are recruiting for several new trustees to join our board.

Tonic is keen to hear from potential trustees who feel excited for our vision for the future and are particularly interested to hear from applicants with expertise in the following areas:

• Business, innovation and commercial thinking
• Data and measuring impact
• PR, marketing and communications

Please visit the 'jobs' page on our website or read the recruitment pack to find out more.

Join LMSU as Chair of the Board.  

About LSMU 

Atkinson HR is pleased to be supporting London Metropolitan Students’ Union (LMSU) in recruiting for the position of Chair of the Board. LMSU is an independent, registered charity committed to enhancing the student experience at London Metropolitan University.

As LMSU embarks on their new exciting chapter to fulfil their vision, they are seeking an exceptional leader with a strategic vision to guide the Board and support its mission in creating a connected, high quality and transformative university experience for all students.

Key Responsibilities: 

• Lead the Board of Trustees in driving LMSU’s strategic direction. 

• Hold the CEO accountable for organisational goals and objectives. 

• Provide support and challenge to the CEO and elected officers to ensure strong governance structures. 

• Build strong relationships within the board and the wider LMSU community. 

• Ensure the Board works together with officers and staff to prioritise students' belonging, wellbeing, and success in everything we do. 

Candidate Profile 

• Ability to demonstrate leadership skills and governance experience at a strategic level. 

• Alignment with LMSU’s values and a commitment to making meaningful impact. 

• Commitment to collective leadership and nurturing strong relationships.

• Strategic mindset with the ability to drive change and oversee organisational development. 

LMSU’s Commitment to Diversifying their Board 

LMSU is committed to championing diversity, equity, inclusion and belonging in all aspects of their work. To ensure an inclusive and representative Trustee Board, applications are particularly encouraged from individuals from Black and Asian backgrounds, women, non-binary candidates and candidates with disabilities.

LMSU strives to remove barriers to participation and is dedicated to ensuring that their recruitment and selection processes are inclusive and accessible.

LMSU welcome applications from outside of London, offering reasonable travel expenses for attendance to quarterly Board meetings. 

Apply now to be a part of LMSU’s promising future. 

How to apply 

Please click 'apply now' or contact Atkinson HR if you have any queries or would like to arrange an informal discussion. 

Key Dates 

• Closing Date: noon, Thursday 8th May 2025 

• Interviews: Monday 19th May 2025, in person. We will endeavour to accommodate any remote interview requests; however, our preference is to do interviews in person.

• Appointed Trustees Induction: Monday 26th May 2025 

• Board Meeting to Attend: Tuesday 10th June 2025 

We are looking for someone to lead a support group for people both living with and affected by Motor Neurone Disease, at our local in person support group meeting in Waltham Forest, 9.30am to 12.30 midday on the last Saturday of every month

What’s involved?

• Co – lead, with existing lead support group volunteer

• Organise once a month in person support group meetings, held on the last Saturday of the month, or drop-ins for people living with MND, their families and carers

• Send invites - where appropriate

• Arrange, organise and serve refreshments (all expenses can be claimed back of course!)

• Ensure that all who attend the events feel welcome, included and have an enjoyable social experience

• Regular check in' and communication with Community Support Coordinator

• Lead and manage, group support volunteers

This role will suit me if I:

• Am a good communicator

• Have good organisational skills

• Have warm and empathetic manner

• Am a team player

• Am able to encourage people to come along and meet others

What’s in it for me?

• Become part of a friendly and dedicated team

• Make a positive impact to the lives of people affected by MND

• Get access to a range of workshops and events

• Update your skills and experience

• Paid expenses for example travel

How flexible is the role?

Support Meeting Co - Lead, work from home for approximately 1 to 2 hours a week and attend in person monthly support group meetings (approx. 3/4 hours).

What sort of training/induction will I receive before starting?

You’ll be inducted into the role and receive training and informed about the Association, with full support from the Community Support Coordinator.

We are looking for someone who is dedicated and committed, that will work with the Community Support Coordinator to establish an in person support group in Waltham Forest.

The volunteer group support lead, must be committed to this role and attend every in person monthly meeting, with exceptions of holidays/sickness, where conversations with the Community Support Coordinator must take place in order to arrange appropriate cover in a timely manner.

We are looking for someone to be a part of the recruitment process when looking to expand the group volunteer support team. We are looking for someone that is comfortable with initial expenses of refreshments and biscuits for each group, which will be reimbursed upon submission of expense form and receipts

What’s involved? 

• Write & design a branch/group newsletter 

• Compile the newsletter with contributions and support from volunteers, members and local partners 

• Organise the distribution of the newsletter to all local members 

• Contribute to the national volunteering newsletter

This role will suit me if I:

• Have good writing skills 

• Am creative and have good attention to detail 

• Have good organisation and communications skills 

• Have good computer skills 

What’s in it for me?

• Enhance your writing, communication and editing skills 

• Become part of a friendly and dedicated team 

• Make a positive impact to the lives of people affected by MND 

• Get access to a range of learning opportunities 
   

How flexible is the role?

The Newsletter editor will work for approximately 2 hours a week and attend on average 12 committee/planning meetings a year, plus adhoc meeting with MND Staff and volunteer group Leaders.

What sort of training/induction will I receive before starting?

You’ll be inducted into the role and informed about the Association. As part of this, you will receive e-learning, face-to-face training and mentoring. The training programme will also include experiential and reflective learning.

Unify Giving is an innovative charitable technology platform that connects donors directly with verified individuals in need. Our mobile app enables anyone to donate directly to beneficiariesm ensuring 100% of donations reach recipients while preserving their dignity and choice. We partner with established charities who verify legitimate need.

Following our successful Newport pilot, we're expanding across the UK to help more individuals experiencing hidden homelessness and other forms of vulnerability.

Role Overview

As a Charity Liaison Officer volunteer, you'll be at the heart of our mission to bridge the gap between donors and those in need. This purpose-driven role focuses on establishing and nurturing partnerships with charitable organisations across the UK, enabling more vulnerable individuals to receive direct support through our platform.

This is an opportunity to make a meaningful difference while gaining valuable experience in the charity tech sector. You'll represent Unify Giving to potential charity partners, help onboard new beneficiaries, and ensure our existing partners are up-to-date with platform developments that can enhance their work.

Key Responsibilities

• Relationship Building: Develop and maintain strong relationships with charity partners who can verify and support potential beneficiaries.
• Partnership Outreach: Identify and approach suitable charitable organisations working with homeless individuals and other vulnerable populations.
• Onboarding Support: Guide charity partners through the process of bringing verified beneficiaries onto the Unify Giving platform.
• Training & Education: Provide training to charity staff on how to use the Unify Giving platform effectively.
• Impact Communication: Gather and share success stories (while maintaining privacy) to demonstrate the effectiveness of our direct giving model.
• Platform Ambassador: Keep charity partners informed about new features and improvements to the Unify Giving platform.
• Feedback Collection: Gather insights from charity partners to help us continuously improve our service.

What We're Looking For

• Passion for addressing homelessness and supporting vulnerable individuals
• Excellent communication and interpersonal skills
• Ability to explain technology in accessible, non-technical terms
• Self-motivated with the ability to work independently
• Experience in the charity sector, social work, or community engagement (desirable but not essential)
• Understanding of homelessness issues and challenges in the UK (desirable)
• Reliable access to transportation for partner visits when needed
• Comfortable using digital platforms and mobile applications

Time Commitment

We're looking for volunteers who can commit to approximately 5-10 hours per week, with flexibility around your schedule. This can include:

• Virtual meetings with potential and existing charity partners
• Occasional in-person visits to charities in your region (dependent on distance/ travel expenses covered)
• Regular check-ins with the Unify Giving team

What You'll Gain

• Make a direct impact on addressing homelessness and supporting vulnerable individuals
• Develop professional skills in partnership building, communication, and the charity tech sector
• Gain insight into innovative solutions to social problems
• Be part of a passionate, mission-driven team
• Receive training and support from Unify Giving
• Opportunity to build your professional network across the charity sector
• Letter of recommendation upon successful completion of a 3-month volunteer period

Locations

We're particularly seeking volunteers in the following areas:

• London
• Newport
• Manchester
• Bristol
• Brighton & Hove
• Edinburgh
• Cardiff
• Other major UK cities (please specify your location when applying)

We welcome applications from people of all backgrounds and particularly encourage applications from those with lived experience of homelessness or other forms of social exclusion.

Unify Giving connects those who want to help with those who need support, ensuring direct impact while preserving dignity and choice.

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About us

Scouts helps young people step up, speak up and dream big.

We’re the UK’s largest youth movement, supporting over 450,000 young people aged 4-24 to gain skills for life.

Everyone’s welcome here: all genders, faiths (including no faith) and backgrounds, and we’re proud to be part of a global family of 57 million Scouts.

For nearly 120 years, Scouts has created opportunities for young people to have fun, embark on new adventures (especially in the outdoors), forge new friendships, and support their communities. They do this by taking part in an exciting programme with opportunities for everything from coding to kayaking, emergency aid and international travel.  We help them believe in themselves and find their place in the world. We help them find their future.

Our formula is simple: to offer affordable activities, usually weekly, for young people in safe, inclusive local spaces.  We prioritise opening new groups in disadvantaged areas where we know we can make the most difference to young people. Over the past decade we’ve open more than 1,300 new groups in the 30% most deprived part of the UK, including communities new to Scouts.

Scouts is highly trusted. In a 2024 survey of 2,000 GB adults, conducted by YouGov, 86% of all adults, and 93% of parents, say they trust Scouts. Everything we do is guided by our values of integrity, respect, care, belief and cooperation.

The Role

The role of the Independent Member is to provide the Finance Committee with knowledge and experience to making key decisions in respect to the organisation’s affairs, ensuring its financial viability and ensuring that proper financial records and procedures are maintained in accordance with the Association’s Bye-laws and in compliance of legal requirements.

Main Responsibilities 

• To assist the Finance Committee with the review and monitoring of The Scout Association (TSA)’s financial policies and making recommendations to the Board where appropriate.
• To assist the Finance Committee with recommending the annual budget and financial plan to the Board for TSA and its trading subsidiaries; reviewing performance against this and contributing to the development of the Association’s long term financial plan and strategy.
• To assist the Finance Committee with TSA’s investment policy and asset allocation; the review and recommendation of a rolling strategy for all property and land owned by TSA and to contribute to the development, operation and performance monitoring of all National Centres.
• To contribute to the development of TSA’s Fundraising strategy and monitor performance against this.
• To support the Finance Committee in monitoring financial and deliverable performance against TSA’s Digital and Digital Technology strategies.
• To assist the Finance Committee in recommending to the Board the appointment of external auditors and meeting with auditors to discuss audit plans, fees, and key findings from the audit.
• To contribute to the detailed review and approval of TSA’s statutory accounts.
• To consider decisions and recommendations that involve substantial expenditure outside of budget.
• To assist the Finance Committee in the monitoring of TSA’s insurance arrangements and the financial impacts of TSA’s Pension Schemes, Development Grants Board and other TSA funds and making recommendations to the Board where necessary.

The person

 Skills

• Communicate effectively with a wide range of audiences including, senior staff, volunteers, other Committee members, and others.
• Effectively contribute in meetings.
• Quickly assimilate a broad knowledge of Scouting’s purpose, policies, activities and structures.

Experience

• All round management experience with some element of either pensions/ investments/ insurance expertise.
• Experience of working in Finance, Financial qualifications (or working towards a qualification).
• An interest in charity finance, fundraising and pension schemes.
• Experience or knowledge of working or volunteering with charitable youth organisations.
• Looking ahead, there is the potential for the Finance Committee to evolve into a broader Audit and Risk Committee. While this role is currently focused on financial oversight, we would welcome applicants who bring additional experience or understanding of internal controls, risk management, and audit practices. 

Characteristics

• Commitment to The Scout Association’s Purpose and values.
• Sufficient time available for the role.

Other essential criteria 

The Finance Committee will meet at least four times a year (generally two meetings online and two face to face in Central London), with the requirement to read papers and contribute to occasional discussions and specific issues between meetings. The appointed candidate should expect to spend around two days per quarter on The Scout Association’s work after the induction phase. 

Appointment term 

These appointments would normally be for three years (subject to a 6-month review), extendable by mutual consent for a further three years.

Remuneration and expenses 

In common with other registered charities, there is no remuneration directly associated with the role, although the Association will reimburse fully for all reasonable and properly documented expenses incurred in performing duties in accordance with the Association’s Expenses Policy.

Safeguarding rules – Yellow Card

We are a youth organisation who takes safeguarding seriously.  The post holder agrees to comply at all times with the safeguarding rules as set out on TSA’s yellow card. This is shared with young people and carers, as well as employees, so everyone knows our rules of engagement. In order to comply, stringent vetting procedures take place including checking against an internal database to assess suitability and also Basic/Enhanced DBS checks as required.

GDPR and Data Protection

The post holder hereby agrees not to disclose any confidential or sensitive information to a third party or outside organisation except where required to do so by law and to adhere to our Data Protection and GDPR policies.

Health and Safety

The post holder agrees to abide by TSA’s Health and Safety principles and code of conduct and to take all reasonable steps to ensure both their own safety in the workplace as well as that of their colleagues.

Equal Opportunities

The post holder agrees to promote and uphold the principles of equal opportunities in accordance with TSA’s Equal Opportunities Statement and all related policies.

How to apply 

If you are interested in the position and would like to apply, please send your CV and supporting statement outlining your suitability for the role

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role

URBAN YOUTH - VOLUNTEER WITH US!

New Start-Up - New Beginning - Endless Opportunities

Are you passionate about empowering young people and coordinating impactful services? Urban Youth is looking for a dedicated and proactive Experienced Youth Workers to join our team as a volunteer. In this role, you’ll help shape and oversee the delivery of engaging, meaningful youth services that inspire and uplift young people across London.

In this role, you will:

• Coordinate a Youth project or regular activity, by overseeing the planning and delivery of the youth project or activity, ensuring activities run smoothly and meet the needs of young people within the community.

• Support Young People, by building strong relationships with young people, acting as a key point of contact for their feedback and supporting their personal development.

• Collaborate with our Teams, by working closely with our volunteers, mentors, and other team members to ensure the effective coordination of services.

• Promote Engagement, by developing strategies to encourage young people to participate in Urban Youth’s activities, fostering inclusivity and belonging.

• Monitor and Evaluate, by tracking the success of the project or activity, collecting feedback to continuously improve the quality and impact of our services.

• Build Partnerships, by engaging with local schools, community organisations, and other stakeholders to expand our reach and enhance service delivery.

We're Urban Youth

Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.

JOIN US AT URBAN YOUTH

Get Involved | Discover YOUR Path | Shape YOUR Destiny

Become a Trustee at Sunrise Multicultural Project

Are you passionate about making a difference in your community?

We are looking for dedicated, enthusiastic individuals to join our Board of Trustees and help guide the future of Sunrise Multicultural Project.

As a trustee, you will play a vital role in shaping our strategy, ensuring we stay true to our mission, and supporting the development of initiatives that promote inclusivity and integration. We are seeking individuals with a range of skills, backgrounds, and experiences – whether in community work, finance, governance, fundraising, or marketing – who share our commitment to empowering minority groups and fostering a more connected, diverse community. 

If you are eager to contribute your time, expertise, and passion, we would love to hear from you!

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

The role

The role of the Independent member is to provide the Safety Committee and the Movement with knowledge and experience for making key decisions. The role is pro bono, but reasonable expense will be paid in accordance with The Scout Association (TSA)’s Expenses Policy.

The Safety Committee reports directly to the Board of Trustees which has overall legal responsibility for TSA. The committee is Chaired by an external appointee who is a Trustee of the board. The safety committee comprises independent members with Health & Safety expertise across a range of sectors and members from the movement. The purpose of the committee is to hold to account those with responsibility for delivery of Health & Safety across Scouting.

Main responsibilities 

The remit of the Committee is to support the Board of Trustees to fulfil its responsibilities in relation to Safety by:  

1. providing vision and direction for consideration and endorsement by the Board (as required), by identifying and contributing to the development of safety policies, procedures and guidance;  
2. ensuring that youth members, adult volunteers, parents and staff are engaged in contributing to the development of safety policies;  
3. developing and overseeing a performance framework to ensure that safety policies, procedures and practice are monitored to provide assurance to the Board (relating to members, staff and service users) and use this management information to inform and drive improvements; monitoring the local and national implementation of safety policies and procedures to ensure practice is effective and consistently applied;  
4. ensuring that appropriate connections are made with other areas of the Association’s work that may have an impact on safety (for example Adult Training by using incident data to highlight areas of success or concern);  
5. ensuring that members receive appropriate support and communication to aid understanding of their responsibilities to enable Safe Scouting;  
6. leading the process for Fatal Accident and/or Near Miss inquiries from commissioning through to completion;  
7. reviewing and overseeing actions from inquiry reports (this should be in conjunction with the respective staff functions, particularly where there is specific policy, procedure and/or practice changes that need to be recommended for consideration by the Strategy and Delivery Committee and/or Board (as required);  
8. identifying possible areas of development for the Association’s safety activities, taking into account relevant national agendas and learning from reviews whether this be external or internal to the Association.  

The person

Past or present membership of The Scout Association would be an advantage but is not an essential requirement.  

What is essential is a commitment to the vision and values of Scouting and the ability to challenge the Association’s policies and practices positively.

We welcome applications from individuals with experience in a wide range of sectors, not just those from traditionally highhazard industries. We are committed to diversity and actively seeking applicants from a wide range of backgrounds, in particular, Black, Asian and ethnic minority communities.

Skills  

Primary Technical Skills (Core)

1. Competence: Experience of application of safety principles, regulations, and best practices within hazardous environments.
2. Legal Compliance: Clear understanding of legal obligations related to health and safety in the workplace and how this translates across to Scouting to assure compliance with relevant laws and regulations.
3. Application of Health and Safety Regulations: Experience of applying health and safety regulations and standards to ensure compliance. This should be combined with an understanding and ability to identify relevant health and safety regulations and standards applicable to the volunteering sector.
4. Risk Assessment and Audit and Assurance: Experience of identifying potential hazards, assessment, developing strategies to mitigate risk and audit and assurance in a work environment, including risk assessment methodologies and strategies.

Analytical Skills (Essential)

1. Analytical Skills: Capacity to analyse data related to safety performance, incident reports, and trends to identify areas for improvement.
2. Problem-Solving Skills: Ability to identify safety issues, evaluate alternative solutions, and implement effective corrective actions.
3. Continuous Learning and Professional Development: Commitment to staying updated on industry trends, best practices, and emerging technologies in safety management.

Enabling Skills (Desirable)

1. Management Skills: Experience of leading safety initiatives and managing safety teams to influence organisational safety culture to prioritise safety – demonstrating an understanding of business operations and aligning safety practices with organisational goals.
2. Communication and Influencing Skills: Experience of effectively conveying safety protocols, policies, and procedures to employees to influence behaviour, management, and regulatory authorities, showing the ability to lead by example and inspire others to prioritise safety.
3. Interpersonal Skills: Understands the need for building positive relationships with stakeholders, including volunteers and employees, management, regulatory agencies, and community members to improve safety culture.

Secondary Technical Skills (Desirable)

1. Safety Training and Education: Experience of developing and or delivering effective safety training programmes to employees at all levels within an organization.
2. Accident Investigation: Skill in investigating workplace accidents and incidents to determine root causes and prevent future occurrences.
3. Emergency Preparedness and Response: Knowledge of emergency procedures and the ability to develop and implement emergency response plans.

Experience

• Experience of hazardous environments
• Experience of working in safety as a safety practitioner/holds a safety qualification
• Experience of leadership to achieve safety culture change within a complex organisation
• Expertise welcomed in mental health/wellbeing, human factors or occupational health
• Expertise welcomed in the application of strategic health protection principles (e.g. public health, food safety, and other health related safety issues)
• Experience from an activity-based sector (e.g. outdoor and adventurous activities) welcomed
• Experience of working or volunteering with charitable or youth organisations welcomed
• An understanding of governance structures and the role of boards and their sub-committees would be an advantage with experience of providing strategic advice and guidance at this level

Time Commitment

For this role, the appointed candidate should expect to spend the equivalent of a day per quarter on The Scout Association’s work after the induction phase. This is based on preparation for and attendance at the scheduled Safety Committee meetings (four in each year, with the intention that two are held online and two face to face).  

Appointment Term   

These appointments would normally be for a three-year term (subject to appraisal), extendable by mutual consent by no more than one further three-year term.

Safeguarding rules - Yellow Card

We are a youth organisation who takes safeguarding seriously. The post holder agrees to comply at all times with the safeguarding rules as set out on TSA’s yellow card, which can be found here, This is shared with young people and carers, as well as employees, so everyone knows our rules of engagement.  

In order to comply, stringent vetting procedures take place including checking against an internal database to assess suitability and also Basic/Enhanced DBS checks as required.

Data Protection

The post holder hereby agrees not to disclose any confidential or sensitive information to a third party or outside organisation except where required to do so by law and to adhere to our Data Protection policies.

Health and Safety

The post holder agrees to abide by TSA’s Health and Safety principles and code of conduct and to take all reasonable steps to ensure both their own safety in the workplace as well as that of their colleagues.

Equal Opportunities

The post holder agrees to promote and uphold the principles of equal opportunities in accordance with TSA’s Equal Opportunities Statement and all related policies.

How to apply  

If you are interested in the position and would like to apply, please send your CV and supporting statement outlining your suitability for the role. The closing date for applications is: Tuesday, 20th of May 2025 

If you would like to discuss the role in more detail, please contact the Governance Team. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.