Operation manager jobs

Borderlands is looking for a Fundraising Manager to join our team. This is an exciting role with real purpose, helping us build a sustainable funding future that supports our values and the people at the heart of our work. At Borderlands, we work alongside people seeking sanctuary, supporting them through the challenges of the asylum system and walking with them on the journey from exclusion to belonging. You’ll be joining a team full of heart, care, and commitment.

Job title: Fundraising Manager

Type of contract: Fixed term contract – 12 months – with scope of extending this

Hours of work: 14 hours per week (between Monday and Thursday to be arranged with the line manager)

Location: preferably at the Borderlands office at The Assisi Centre, Lawfords Gate, Bristol or hybrid. However, we will consider applications for remote work

Salary: FTE £35,235 - £38,626 (£14,094 - £15,450.40 pro rata) depending on experience, plus contributory pension scheme

Annual leave: 10 days A/L per annum (excluding bank holidays)

Reporting: to the CEO

Personal Outlook: The post-holder must have a strong commitment to the voluntary sector and a desire to make a real difference to the lives of asylum seekers and refugees. This role is suited for someone target – driven, with excellent writing skills and great attention to detail. They will be working closely with the CEO, an external fundraiser, the Welcome Centre and Operations Lead, as well as our Finance, Admin and Communications officer. The post holder will be responsible for building on a strong foundation of support from Trusts, Foundations and other grant-making bodies, will cultivate and develop strong relationships with grant-givers to grow our income and support our organisational aims.

About Borderlands fundraising: So far Borderlands’ grant fundraising work has been led by a freelance fundraiser working 3-4 days a month (“Grants and Trusts Fundraiser” in the organisational chart). The Fundraising Manager will work in partnership with them and divide the role and responsibilities according to experience and capacity. Currently, most of our income is from grants; our key funders include the Henry Smith Charity, Garfield Weston Foundation, John James Foundation, Bristol Impact Fund and Nisbet Trust. More info can be found on our latest Impact Report.

This is the first time Borderlands is recruiting for an in-house fundraiser role. In addition to working on grant applications and reports, the manager will support the Finance, Admin and Communication Officer with local giving and developing corporate partnerships.

Some of the benefits of working at Borderlands include:

·Flexible and hybrid work

·Supportive staff team

·Workplace pension contribution

·Optional 1:1 and quarterly staff supervision facilitated by therapists from Trauma Foundation South West

Applications can be submitted in hard copy or by email by Wednesday 7th of May 2025 at 12pm/noon. Late applications unfortunately cannot be considered. We are also unable to accept CVs as applications.

Technology Manager

Location: Cheam, Surrey (on-site, flexible working considered)

Salary: £52,000-£54,000 per annum

Hours: Full time – 35 hours per week

Department: IT

Job Type: Full time

Contract Type: Permanent

At the Charity for Civil Servants, we can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, we help current, former and retired civil servants get the best support. Join us as we embark on the next phase of our strategy to ensure we can be there when people need us the most.

We are now recruiting for a Technology Manager who will work to support all colleagues across the Charity. Reporting to the Director of Finance and Resources, you will play a key role in ensuring that the Charity’s technology infrastructure gives staff all the support they need to deliver our objectives.

This role manages a small in-house team, as well as overseeing the procurement and management of our IT infrastructure, managing external suppliers, and supporting colleagues in identifying opportunities for continuous technological improvement. A key remit is also to work with the HR team to identify and deliver any technological training needs.

To be successful in this role, you will be experienced in using MS Dynamics, PowerBI and a CRM in a charity context. You will also need to have hands-on experience of managing office networks and an IT helpdesk. You will have managed IT and data systems and Microsoft ecosystems, and you will have broad knowledge of cloud-based systems including Microsoft Azure, InTune and Amazon AWS.

In return, we can offer you excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave, and interest free loans for season tickets and our cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 11:59 pm on 27 April. Interviews will be held w/c 5 May. Please let us know in your covering letter if any dates that week would be difficult for you.

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

You may have experience in the following: IT Manager, Technical Manager, Tech Lead, Technical Project Manager, IT Operations Manager, Technology Lead, Systems Manager, IT Vendor Management, IT Service Integration, IT Infrastructure, Network and Cloud Management and Cybersecurity, etc.

REF-220928

Alton Castle and the Soli Centre are busy and vibrant Catholic Residential Youth Retreat Centre’s for The Kenelm Youth Trust, serving young people aged 9-24.

The Centre Manager Role will report directly to the CEO, be linked to the Retreat Director’s work and have an annual salary of circa £36,000- £38,500 per annum dependent on qualifications and experience, 24 days annual leave plus 8 days bank holiday, occasional discretionary days and a desirable pension scheme.

The role is contracted to 37.5 hours per week. Due to the nature of the business the role will involve evening and weekend work. The successful candidate will also be required to work some overnight and weekend “on call” work with other Senior Management.

The Centre Manager responsibilities include:

• Key role to support the Retreat Programme Director by ensuring the bookings information, catering and general preparation of the Centre are all fit for purpose for programme delivery and other guests
• Supervision of line managers; to develop and implement HSE policies, plans and practices, in line with the Trusts procedures and relevant regulatory requirements.
• Management of the Operations staff which includes the Administration Office and staff, oversee submission of details for payroll to the payroll provider, record time and attendance of all staff, oversee site management and regulations for a listed historic building, HR and recruitment of staff.
• The individual will be required to come on site at any time during the day or night, seven days a week when they are on call. The ability to be flexible with working hours / pattern is essential.

Essential knowledge, skills and experience

The successful candidate will be able to demonstrate the following:

• Having a strong understanding of the legislation and compliance needs around HSE issues and ideally hold a relevant HSE qualification e.g. NEBOSH Diploma or equivalent.
• Be a strong communicator with excellent verbal, written and influencing skills at all levels in the organisation and our customers.
• Managing incident and crisis management, leading accident / incident investigation, implementing and overseeing an HSE auditing programme which will ensure we operate to exceptional HSE standards.
• Be a member of IOSH.
• Be able to manage relationships with customers/users and staff.
• Have the ability to evaluate, monitor and present ideas and data.
• Be highly motivated, energetic and an inspirational leader and team player.
• Have excellent time management skills.
• Ability to implement change and identify new opportunities.
• Be organised and have great accuracy and attention to detail and follow tasks through to a close.

Further information can be found in the job description for the role attached.

Closing date for applications is 12 noon on 12th May 2025. Interviews to take place soon after.

KYT is committed to safeguarding and safer recruitment

Registered Charity Number 1144209

Development Manager

Are you a passionate and skilled land and property professional with a heart for serving older Christians? We are seeking a Development Manager to play a key role in expanding and strengthening our mission to provide compassionate, faith-based care. This is a unique opportunity to make a tangible difference in the lives of our residents while working alongside a dedicated and motivated team.

We are looking for a Development Manager who will be instrumental in driving our vision forward, identifying new land and acquisition opportunities, and ensuring the highest standards of development and innovation.

As a Development Manager, you will be responsible for leading on strategic development projects, forging key partnerships, and ensuring our growth and renewal programme moves forward in alignment with our mission.

If you are a dynamic and experienced land and property professional with a strong background in acquisitions, planning, project management, and a heart for Christian service, we invite you to apply now.

Responsibilities:

• Lead and manage strategic development projects from inception to completion.
• Identify and develop new opportunities for growth and expansion.
• Work collaboratively with key stakeholders .
• Manage budgets effectively and ensure financial sustainability of development initiatives.
• Prepare reports and provide updates to senior management and trustees.

Skills/Experience:

• Strong leadership and strategic thinking skills.
• Proven experience in land acquisition, development project management, or a similar role.
• Ability to communicate effectively with a wide range of stakeholders.
• Strong financial acumen and experience in managing development budgets.
• A proactive and innovative approach .
• IT proficient, including Microsoft Office Suite.
• Ability to work under pressure and manage multiple priorities.

Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours:

Full-time, 40 hours per week.

Benefits:

• Salary: £54,000 per annum
• Remote working
• 5 Weeks' paid holiday per year as well as bank and public holidays
• On-going training and support
• Team events
• Pension scheme
• Care Friends referral 
• Medicash
• Perkbox – including an Employee assistance programme.
• Long-standing service rewards
• Birthday rewards

— What our staff say about us: “It is a friendly and welcoming place to work.” —

We are committed to having a diverse leadership team and encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are currently underrepresented at the senior management level.

Closing date: 23rd May 2025 – However, this vacancy may close sooner if sufficient applications are received, so please apply as soon as possible if interested.

The Hampstead Community Centre is an independent charitable organisation founded by volunteers in 1976 and overseen by a board of local trustees.

The Centre is a busy and vibrant part of the community, hosting a variety of activities including an after school playcentre, holiday playschemes for 5-12s, under 5’s activities, over 60’s activities, classes, support groups, counselling, an outdoor food market and events.

This is an exciting opportunity to join a valued community organisation and lead a dedicated team. If you are a proficient manager who is also hands-on, this could be the ideal role for you. You will bring strengths around working with a board, operational excellence, sound financial acumen, innovative ideas and effective partnership building skills.

KEY DETAILS:

ROLE: Centre Manager

LOCATION: London

SALARY: circa £50,000 per annum

CONTRACT: Full time, negotiable/flexible working

The Centre Manager has full responsibility for operation of the Centre and the outdoor community market, leading a small team and reporting to the Trustees’ Management Committee. 

Amongst other criteria, the successful candidate will have:

v  Experience in a senior management role in a community or charitable organisation 

v  Experience of working with local authorities and user groups

v  Experience of fundraising and grant applications

v  Practical experience in buildings and retail management

v  A creative flair for marketing, digital media and event management

v  Enthusiasm for working in a team environment and motivating employees

If you would like to receive a full job description for this role with details on how to apply, please contact Faye Marshall at Harris Hill via the apply button.

Closing date for applications: 9am, Monday 21st April

Interview dates: To be confirmed

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Bridge 5 Mill is a centre of social change in a historic 5 storey mill on the edge of Ancoats, comprising workspaces and event spaces. Our unique sustainable and ethical approach characterises our building and drives all our activities. Bridge 5 Mill is part of a family of organisations including the Kindling Trust, promoting ecological and social justice through a broad range of projects. 

We have just secured funding to fix our broken lift. This is great news, as the period without a lift had a significant impact on our community of tenants, wider users and also therefore, on our income from venue hire (with much less events able to take place during this time). This came on the tail of the Covid pandemic, which transformed how and when people use workspaces and events spaces. The funding means we are now at a pivotal time to rebuild both our events program and our offer as a beautiful, ethical and central venue to hire, as well as exploring how to diversify our services. You will be an instrumental part in the development and growth of our activities and in overcoming these recent challenges.

We are looking for a motivated and passionate person to join our small team here at Bridge 5 Mill. You will be part of an exciting new chapter for our organisation, as we prepare for our events “relaunch”,  diversify our services and begin working on exciting new development projects. As our Finance Manager, you will be an integral part of this transition, working alongside the Building Manager and Community Engagement Manager, to increase event occupancy, improve our current services and financially futureproof Bridge 5 Mill. 

We are at an exciting time in the life of our organisation and there has never been a more important time for us to deliver our vision. We are looking for someone with the experience, skills and energy to help us do that.

MAIN DUTIES

Bookkeeping;

• Bank reconciliation
• Invoicing and payment management
• Purchases and paying bills
• Assist our accountant with HMRC duties 

Prepare financial reports;

• Prepare quarterly management reports for Board of Trustees
• Create budgets & forecasts
• Compare budgets versus actuals & collaborate with the operations team on where to make improvements
• Identify and monitor financial Key Performance Indicators
• Submitting relevant documents to companies House, Charity Commission etc.

Fundraising;

• Research and apply for loans, grants and blended finance options as needed
• Reporting to funders on grant progress
• Liaise with operations team on financial viability of future development plans 

Reception cover (to cover annual leave / sickness when needed);

• Sit at reception to cover annual leave / sickness when needed
• Take booking enquiries over the phone & via email 
• Respond to tenant queries 
• Welcome guests 

Other;

• Fulfilling such other duties and assignments as may be required from time to time.

PERSON SPECIFICATION

Essential competence, skills and knowledge;

• Experience in bookkeeping
• Good excel skills
• Ability to work within a small dynamic team
• Experience in financial reporting
• Experience in funding bid writing
• Good administration skills
• Ability to prioritise tasks, good time management and organisational skills
• Good administration and IT skills
• Problem solving skills and  proactiveness

Desirable competence, skills and knowledge;

• Excellent communication and interpersonal skills
• Customer service skills
• Experience of reception, hospitality or facilities operations

Essential personal skills;

• Awareness, understanding and enthusiasm for environmental and social change issues
• Drive and enthusiasm to meet set objectives. A high degree of personal motivation and initiative, the ability to work under pressure, whilst working cooperatively in a team environment
• Ability to learn on the job, and respond to possibilities and potential opportunities
• Willingness and flexibility to undertake any relevant training required

Desirable personal skills;

• Understanding of the social change and VCSE sector
• Knowledge of the events and venue hires industry

Salary: £24, 570 pro rata per annum (for a 37.5 hour working week), plus 5% employer pension contribution (actual salary for 22.5  hours a week: £14,742 per annum). Salary based on Real Living Wage 2025/26.

Are you a qualified and experienced youth worker passionate about supporting the lives of young people? Brighton Youth Centre (BYC) has an exciting opportunity to lead our Youth Work team, empowering over 1,500 amazing young people through our thriving hub of activities and support services. If you’re a capable team leader with experience with 13 - 19 year-olds, we’d love to hear from you.

The role

We’re looking for a passionate and experienced Youth Work Manager to lead our Youth Work programme and team of youth workers and volunteers.

Working closely with the CEO, you’ll take the lead on creating and delivering our full Youth Work programme. This includes overseeing a varied schedule of youth clubs, sports sessions, and events, while also planning and delivering sessions yourself. You’ll ensure all work is in line with agreed delivery plans, and you’ll regularly report progress back to the CEO.

A key part of your role will be supporting and managing youth workers and volunteers, making sure they’re well equipped and confident in their roles. You’ll organise regular team meetings, supervision sessions, and training opportunities, and ensure that all activities are properly recorded, evaluated, and reported.

You’ll be responsible for making sure safeguarding policies and procedures are implemented effectively across the programme. You’ll also contribute to fundraising efforts, helping to secure the resources needed to keep our work going strong.

For more information on the role, please access the full job pack through this link: bit.ly/4lfXpjb

Key responsibilities

• Oversee the Youth Work Program's development and delivery.
• Collaborate with staff and young people to develop and agree on delivery plans and budgets.
• Record and evaluate all program delivery following our procedures.
• Recruit, supervise, and support volunteers and staff, leading team meetings as necessary.
• Deliver timely reports for the CEO and funders.
• Conduct proper risk assessments for all activities, adhering to BYC policies including safeguarding and equality.
• Manage budgets and expenditures for specific program areas.
• Record staff hours in coordination with the Operations Manager.
• Participate in training, supervision, staff meetings, and external meetings, and undertake other duties commensurate with the role's responsibilities.

Essential qualifications and experience

• Level 3 JNC qualified or relevant youth work qualification and 3-4 years of experience.
• Experience working with young people (aged 13 - 19 years old) in youth work settings.
• Experience in developing Youth Work Programmes.
• Experience in managing staff teams.

Essential skills and abilities

• Excellent communication skills, with the ability to establish and maintain positive relationships with staff, volunteers, partner organisations and young people.
• Good organisational, planning, writing, budgeting and administration skills.
• Understanding and experience of monitoring and evaluation in a youth work setting.
• Politically and creatively aware with a good understanding of Youth Work principles.
• Ability to challenge, support and reflect appropriately and effectively.
• Ability to prioritise effectively and enjoy multitasking in a busy environment.
• A clear understanding of safeguarding young people and how to maintain appropriate professional boundaries in a Youth Work setting.
• A good understanding of equality and diversity issues and the ability to challenge discriminatory behaviour.

Our offer to you

• £32,000 - £35,000 salary package.
• 28 days of annual leave.
• 2 weeks off at Christmas (during which time BYC is closed).
• Flexible working hours (as some evening and occasional weekend working is expected).
• Time off in lieu of extra hours worked.
• Ongoing coaching and mentoring from our CEO.
• Regular relevant staff training events, and support with additional qualification training
• A supportive working environment.

About BYC

Brighton Youth Centre (BYC) has been at the heart of youth work in Brighton & Hove since 1917. It’s one of the city’s longest-running youth services, and today it’s a lively, welcoming space used by over 1,500 young people each year. More than half of those who come through our doors are aged 16 and over, making BYC especially important for older teenagers.

We’re constantly inspired by the young people we work with. From B.fest, Brighton’s biggest youth-led festival, to the city’s only indoor skatepark, BYC is a place where young people can be themselves, try new things, and feel part of something bigger. We also work closely with partners to make sure support is there when it’s needed, whether that’s for mental health, LGBTQI+ services, or refugee support.

Right now, we’re at a really exciting point in our journey. Thanks to a £7.3 million investment, BYC is undergoing a full rebuild—set to reopen in September 2025. The new centre will be bigger, better, and ready to meet the needs of future generations with modern, purpose-built spaces designed for youth work to thrive.

Contact: If you have any questions regarding this position, don’t hesitate to get in touch. You can find out more about us on our website.

We look forward to receiving your application!

General Manager – Arts Organisation (Temporary, with potential to become permanent)
Central London | £21.97/hour + holiday pay (FTE £40,000) | Full-time (40 hours/week) | Hybrid

Are you a highly organised, proactive, and empathetic leader who thrives in a creative environment?

I’m working with a brilliant, independent arts organisation based in the heart of the West End to recruit a General Manager on a temporary basis, with the potential to go permanent. This dynamic and varied role will see you working closely with the Chief Executive and the Senior Management Team to oversee day-to-day operations and ensure the smooth running of the organisation.

This is a fantastic opportunity to be part of an inclusive, values-led organisation that supports the development of artists and theatre-makers through a vibrant programme of performances, events, and professional development.

Key responsibilities include:

• Leading on financial management: budgeting, payroll, supplier contracts, reconciliation, and reporting (using Xero).

• Supporting HR processes, including onboarding, policies, and payroll.

• Managing operational systems, compliance, scheduling, and governance support.

• Coordinating board meetings, minute taking, and reporting requirements for regulatory bodies.

What we’re looking for:

• Experience in a similar role (operations, finance, or administration) in the arts or charity sector.

• Excellent organisational skills and a methodical, solutions-focused approach.

• Strong understanding of charity/company governance, GDPR, and HR processes.

• Confident using financial systems like Xero and working with external bookkeepers/accountants.

• Empathy, integrity, and a collaborative mindset – someone who enjoys being the calm in a busy creative space.

This is a full-time role working 40 hours per week (evening/weekend work may be required, TOIL offered). Hybrid working is available, though some on-site presence is essential.

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Finance and Admin Manager

Do you want to work for a vibrant and established, award-winning civil society organisation with a national profile?

We are looking for a Finance and Admin Manager to join this innovative, brave and creative team.

Position: Finance and Admin Manager

Location: Cross Green, Leeds 

Hours: 35 hours per week 

Salary: Grade 7 SCP 26 - £34,082 - £37,810 (with a pay award pending of minimum 7% in May 25)

Contract: Permanent

Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and free parking.

Closing Date: Tuesday 29th April 2025 at 5pm

Interview Date: Wednesday 13th May 2025 

The Role

As the Finance and Admin Manager your role will be crucial in ensuring the financial health of the organisation, enabling sustainability and increasing the ability to address the inequalities faced by communities in areas such as homes, health, education, employment, financial, and social inclusion. 

You will oversee the delivery and management of day to day financial processes, you will also work alongside the administration team to enhance and develop our processes, enabling the team to offer a centralised approach to administrative support across the organisation.

You will be responsible for the production of quarterly management accounts, an annual budget and contribute to continued efforts to improve sustainability. 

As a key member of the management team, you will be responsible for fostering a positive and inclusive work environment that promotes collaboration, innovation and excellence in all aspects of the organisations work. Your leadership and strategic vision will be essential in driving the success of the organisation and improving the lives of those it serves.

About You

You will be confident to work in a busy, fast paced, community facing environment that is committed to person-centred working, with active listening skills and an empathetic approach.  You will be resilient and adaptable, and enjoy working in a role with competing priorities and deadlines.

Knowledge and experience;

• Experience of working in finance

• Experience in a more senior finance role

• Have some experience in an administration role using a wide variety of systems

• Have some experience of working in a strategic role contributing to the ongoing development of organisational strategy

• Have some experience of working with communities or people experiencing discrimination and stigma

• Good working knowledge of accounting software – ideally Quickboooks

• Good working knowledge of budgeting and financial management in the charity sector

• Have some experience of line managing a small team

PLEASE NOTE: CV’s will not be accepted for this role, you will be redirected through to the charity’s website where you will need to complete their application form 

About the Organisation

Join an established and award-winning civil society organisation with a national profile, that is recognised as being innovative, brave and creative.  The overall aim is to improve quality of life for Gypsies and Travellers through addressing inequalities in homes, health, education, and employment, financial and social inclusion. The charity run a number of community facing and strategic projects to achieve its aims including advocacy, community development and youth work. Those who access these services and activities are called members.

You may have experience in roles and areas such as Finance, Admin, Administration, Finance and Administration, Finance Manager, Admin Manager, Administration Manager, Finance and Administration Manager, Financial Controller, Finance and Operations Manager. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Sociological Review Foundation is seeking its first Development Manager to join its team. This role, reporting directly to the Operations Director, presents a unique opportunity to drive the organisation’s strategic growth initiatives and fundraising calls, expand partnerships, and generate revenue through the sale of services.

Note: We can only accept applications from applicants who are based in, and eligible to work in, the UK.

Job Title: Service Manager

Location: Derby
Salary: £39,444 per annum
Contract type: Full time, Permanent

Hours: 37.5 hours per week with a requirement to particiapte in the out of hours on-call on a rota basis

We are recruiting for a Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes. 

The post holder will provide line management and high-quality support to the direct reports in line with Refuge’s policies and procedures. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors. 

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.

As part of this role, you will be required to participate in an out-of-hours on call rota. Please note that this is an on-site role. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 12 May 2025

Interview Date: 19 and 20 May 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The Freedom Fund
The Freedom Fund is a global non-profit dedicated to ending modern slavery. Since 2014, we’ve invested over $100 million into frontline organisations and coalitions, helping to shift power to local actors and create lasting systems change. Our new strategy doubles down on this commitment, investing in anti-slavery movements, fostering collaboration, and working as a trusted partner to the incredible people and organisations driving this work forward.

Safeguarding Manager

This is a meaningful and high-impact opportunity for an experienced safeguarding professional to support a grantmaking organization that funds more than 175 frontline partners in 10 global hotspots to improve the lives of some of the world’s most vulnerable communities.

Reporting to the Managing Director of Finance and Operations and working closely with colleagues to lead efforts to build internal capacity and embed strong, inclusive safeguarding practices throughout our work. You’ll coordinate a network of safeguarding focal points and champions across teams and geographies, helping ensure safeguarding is an active, everyday part of our organizational culture.

You’ll support management in assessing and mitigating safeguarding risks in our operations and partnerships, and play a key role in responding to safeguarding reports with care, professionalism and integrity.

To thrive in this role, you’ll bring not just safeguarding expertise, but also emotional intelligence, cultural humility and a thoughtful, collaborative approach. You’ll know how to navigate sensitive conversations with care, balance compassion with accountability, and foster trust across diverse teams and partners.

This is a role for someone who is passionate about social justice, experienced in managing safeguarding in international settings, and ready to help shape a safer, stronger organization.

Interview process: 2 stage interview process: week commencing 28th April 2025

Please see the job description for all details.

The Spear Centre Manager will work as part of the River Church staff team to oversee the delivery of Spear—an employability programme equipping and empowering unemployed 16-24 year-olds to overcome barriers to employment and turn their lives around by moving into sustainable work or further education.

The important stuff 

Salary: Up to £27,222 pro rata

Hours: Full-Time (4 days considered), Monday - Friday, 9.30am-5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Location: River Church Ipswich – we are an office-based organisation, situated with direct and fast links to London

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate

Application pack: Download our application pack for more information

We welcome applications from those who are already part of a local church.

Key Responsibilities

Oversight of the Spear Programme

Spear Foundation is a 4-week initial phase, consisting of 2 group sessions plus a 1:1 with each trainee per week, in which we coach young people around skills and mindsets to support them in returning to work or education, and equip them with the skills to stay there. ​

• Prepare and coach group and 1-1 sessions with the Spear Assistant Coach.
• Oversee all aspects of the programme coordination and delivery.
• Ensure the programme is delivered in line with agreed targets, and report to Resurgo and the church on enrolment, retention and completion of Spear Trainees, as well as their ongoing progress.

Partnership liaison and relationship management

• Build and implement a strategy for developing and maintaining relationships with local referral partners to build the profile of the Spear programme within Ipswich and ensure the young people who would benefit from the programme are able to access it.
• Steward relationships with young people after initial point of contact, to encourage enrolment and ensure a full cohort is enrolled for each programme.

Line management and training

• Manage the Spear Assistant Coach, using a coaching approach to invest in their growth and development.
• Work with and be managed by River Church staff locally, and by a Church Partnerships Manager from Resurgo on a national level, to ensure the flourishing of the Spear centre, its team and young people, and to ensure the fulfilment of our shared mission in Ipswich.
• Work with and report to Resurgo teams on KPIs, and use outcomes data to maximise the effectiveness of the programme.

Supporting River Church’s mission and ministry

• Establish strong relationships with key people at the church to ensure the engagement of church members and to build a network of supporters for the Spear programme, though it is not a requirement of the role for the successful candidate to join River Church as their worshipping community if they are already part of another local church
• Work with the Head of Operations and the Fundraising Assistant to prepare grant funding applications for Spear Ipswich, and provide timely grant reporting.
• Keep the River Church congregation updated on the Spear programme to ensure it is a seamless part of the church’s missional work.

Personal qualities we're looking for:

• An active Christian, able to personally represent the values and beliefs of Resurgo and River Church, and a commitment to grow and learn spiritually and as a Christian leader.
• Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education.
• A dynamic and engaging individual with an enthusiasm for and experience of group and 1-1 coaching and training.
• A creative, ambitious and self-motivated individual with the ability to prioritise workload, exercise initiative and work well under pressure.
• A strong leader with experience of line managing and developing others in a high support, high challenge style.
• Excellent communication and interpersonal skills, with a confidence developing internal and external relationships, high emotional intelligence, and a sense of fun!

BACKGROUND

“Our society will be judged by how we respond to those to whom we owe nothing.”

Helen Bamber OBE

Vision: All survivors of trafficking, torture, and extreme human cruelty have safety, freedom, and power.

 Purpose: Together with survivors, partners and supporters we change systems by taking action

and bearing witness so that all survivors of trafficking and torture can access recovery and

protection

Mission:

· Combining lived and learned expertise the Helen Bamber Foundation Group puts the Human Rights of survivors of trafficking, torture and extreme human cruelty at the centre of everything we do. Together we rebuild lives.

· We and change the systems that further traumatise, isolate and fuel the exploitation of survivors. Together we challenge.

· We lead and enable improvements to best practice and policy in the UK and Globally based on evidence from lived and learned expertise. Together we transform.

· We host and partner with others to maximise collaboration in pursuit of safety, freedom and power for all survivors of trafficking, torture and human cruelty. Together we are stronger.

The Helen Bamber Foundation, founded in 2005 by the pioneering human rights advocate Helen Bamber, was created to reflect the evolving global patterns of violence and persecution. Helen Bamber, who entered Bergen-Belsen Concentration Camp in 1945 as part of one of the first rehabilitation teams, recognised that all survivors of extreme violence—regardless of the perpetrator—require safety, legal protection, and medical and emotional support. Today it is a specialist clinical and human rights charity that works with people seeking asylum and refugees who are Survivors of trafficking, torture and other forms of extreme human cruelty.

In 2020,  the Helen Bamber Foundation joined forces with Asylum Aid (established in 1990) to form the Group. Asylum Aid specialises in providing legal representation to vulnerable individuals seeking asylum, focusing on the most complex cases including survivors of trafficking, children, and stateless people. Asylum Aid is a leading actor in strategic litigation and advocates for policy and systemic changes to remove barriers to protection and justice. Asylum Aid maximises its impact by providing training and working in partnership with other organisations.

Today, the Helen Bamber Foundation's unique Model of Integrated Care (MoIC) provides holistic support encompassing therapy, legal advocacy, medical treatment, and practical assistance, helping survivors rebuild their lives with safety, freedom, and dignity. Using our expertise we drive best practice and systems change to deliver for all survivors.

We are innovative, ambitious and compassionate. The bravery and resilience of our clients is an inspiration to all the team at Helen Bamber Foundation Group, which comprises Helen Bamber Foundation and Asylum Aid. We believe that all Survivors should have safety, freedom and power to rebuild their lives.

Equity, Diversity & Inclusion  

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that all our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.  

We recognise and value the role diversity plays in good governance and genuinely welcome and encourage applications from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma.

OVERVIEW OF THE ROLE 

Having moved into our new Trauma Centre last year, we are now looking for our first Office Manager, to coordinate and ensure that our office space and facilities are maintained in a safe, clean, and secure environment. They will have overall ownership of the office with regards to the day to day running and ensuring health and safety compliance, and with the support of a Facilities and Operations Assistant, they will ensure our staff and clients are able to enjoy a safe and comfortable environment.

APPLICATION PROCESS

The first stage is to complete on our online application form on our website by 9am 6th May 2025

The website form will asked you to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your skills and experience demonstrate your suitability for the role

2. Upload your current CV

3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional, and this information will not be available to members of the selection panel.

SELECTION PROCESS

We anticipate that we will invite candidates to an initial 15-minute online screening meeting week commencing 12th May, followed by shortlisted candidates attending in-person interview week commencing 19th May. We will also ask you to complete a short written task ahead of the day.

At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.

ELIGIBILITY

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to an enhanced/DBS check and disclosure of adult and child barring lists, and confirmation of current registration with your professional body (if relevant). If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

ADJUSTMENTS

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EXPERTS BY EXPERIENCE SUPPORT

We are also proud to be a member of the Experts by Experience Employment Network), which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use information and resources  which may help in preparing your job application.