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Habitat for Humanity Great Britain, Remote
£60,000 - £65,000 per year
Posted today Quick Apply
The Bikeability Trust, Remote
£50,000 per year
Posted 3 days ago Quick Apply
Closing in 2 days
WAGGGS, Remote
Dependent on location and experience, as a rough guide UK based salary for this role would be between £23-£26k per annum
Posted 1 week ago
North West England Methodist District, Remote
£32,000 - £38,000 per year
The District Property Secretary will be the first point of contact for members of the District on all matters relating to property.
Posted 5 days ago
International Budget Partnerhip (IBP), Remote
€80K - €115K EUROS in Europe(variable country, paid in local currency). £85K £95k GBP in the UK. $75K - $100K USD in Africa (variable country, paid in local currency). $135K – $146K USD in the USA
Posted 1 day ago
Oxfordshire Mind, OX4, Oxford (On-site)
£27,876 - £30,002 per annum (pro-rata - salary dependent on skills, experience and knowledge)
Posted 1 day ago
Closing tomorrow
NFP People, Remote
£60,000 - £90,000 Per Annum
Posted 3 weeks ago
Page 3 of 6
Remote
£60,000 - £65,000 per year
Full-time
Permanent
Job description

Everyone deserves a decent place to live – join Habitat for Humanity Great Britain as our new Director of Retail, and support people to find a safe, affordable home.

We’re on the lookout for an experienced senior level retail professional, with the energy and drive to

lead the successful introduction and expansion of our ReStore network, a charitable home improvement retail concept well established in the USA, Canada and Ireland, but new to Great Britain. This is your chance to take charge of a retail operation with a real purpose—helping families build a better future through safe and affordable housing.

You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey, providing you with the opportunity to directly influence and develop retail expansion and impact in local communities.

Leading a high performing team of staff and volunteers who work collaboratively to generate resource and support for our mission, you’ll be responsible for sales growth and sustainability through strategic innovation, operational excellence, building brand awareness, valuable partnerships and community engagement.

If this sounds like it could be a good match for you, please take a look at the Candidate Pack on our website (Please see vacancies).

Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.

Job Description

Department:                      Retail

Reports to:                        National Director

Budget responsibility: Yes

Line management: 2 direct reports (Store Manager x 2) and an overall team of 13 when fully staffed (currently 3 roles staffed)

Location:                           Flexible/hybrid - home-based and with regular travel to stores, internal and external meetings.

About Habitat for Humanity Great Britain

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

ReStore is Habitat for Humanity International’s unique, trademarked retail concept which was first opened in 1991 by the Habitat for Humanity affiliate in Winnipeg, Canada.  Today there are over 1,000 ReStores successfully operating across Canada, United States, Australia, New Zealand, Poland and Northern Ireland.

Job Purpose

To support of Habitat GB’s vision of a decent home for everyone, the Director of Retail is accountable for the successful introduction of a new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials.  Habitat has already successfully introduced ReStore to other parts of its global network, including in the USA, Canada and Ireland, with all proceeds helping us ensure more people have access to decent homes. 

The Director of Retail provides senior and strategic leadership for Habitat GB’s retail strategy, and for the entire ReStore operation. Key responsibilities include the planning, implementation, and monitoring of the impact of ReStore in Great Britain, such as income generation, brand awareness, partnership development, community engagement and outreach. The Director of Retail is also responsible for leading a high performing team to manage the ReStore footprint in Great Britain, and working collaboratively across Habitat GB, the international Habitat network (HFHI), and with external partners.

As a member of the Senior Leadership Team, the Director of Retail works to ensure the impact, sustainability, diligence and productivity of the organisation, including engaging in organisational transformation, within the framework of a robust people and culture approach. 

Key Accountabilities/Responsibilities

Strategic development & leadership:

   Provide senior and strategic leadership for end-to-end retail operations.

  • Develop and implement a comprehensive commercial and profit-driven strategy aligned with Habitat GB’s mission and goals. 
  • Continue to identify and maximise the opportunities, revenue and profit presented by the commercial operations of Retail as well as volunteering, community engagement and other programmes, working in collaboration with colleagues in the Programme Delivery and Fundraising & Partnerships teams.
  • Working collaboratively across Habitat GB, review the commerciality of the wider charity and develop commercial projects capable of delivering efficiencies and increasing income which create increased support for the charity’s beneficiaries.
  • Work with the Director of Finance, Operations & Compliance and other colleagues to ensure effective and efficient commercial delivery whilst taking accountability for establishing and maintaining appropriate delivery frameworks and governance.
  • Lead and empower all ReStore colleagues to maximise income and profit from all Retail and sources (including online) whilst ensuring that costs are contained within budget.
  • Lead the development of a plan for expansion of future ReStores.
  • Work closely with the Director of Programme delivery and other colleagues to design, deliver and grow community-based outreach programmes connected to ReStore.
  • Design and implement effective strategies and processes for programme implementation, including resource allocation, scheduling, and monitoring of progress.
  • Ensure programmes are accessible, inclusive, and culturally sensitive to provide the best possible support to target communities.

Leadership of ReStore operations:

  • Retain an oversight of new and ongoing commercial operations, including sales, marketing, donations, pricing and operational excellence.
  • Monitor and analyse external market trends and competitor activities (not restricted to the UK) to identify and accelerate sustainable opportunities for growth. 
  • Support all ReStore communication and marketing using the charity’s comms channels, ensuring optimum strategy & planning, prioritising key areas of operational focus (including store opening, stock donations & volunteering) & shared annual Communications and Brand priorities.
  • Develop and lead on building strong productive relationships with external suppliers including builders, designers, till suppliers, utility companies, etc. to ensure ReStore delivers on new store openings expectations and all stakeholder engagements.
  • Oversee leasing activities including prospecting, negotiating, and ensuring execution of lease agreements. Negotiate terms and conditions that are favourable for our budget and needs.
  • Coordinate property maintenance and repairs including shop renovations and fit out.
  • Ensure compliance with all relevant laws, regulations, and ethical standards in all commercial activities.
  • Ensure excellent risk management, including the identification and mitigation of commercial risks, implementing appropriate controls and safeguards.
  • Measure and communicate the social and environmental impact of commercial activities. 

External representation and strategic partnerships development:

  • Represent Habitat in Great Britain and, where required, internationally. Work closely with the National Director and others on brand awareness, influencing & engagement opportunities, increasing visibility with partners, communities and other collaborators.
  • Work collaboratively with the Fundraising & Partnerships team to support or lead high quality partnerships and strategic relationships.
  • Work closely with other teams to ensure the development of high-quality proposals, propositions and reports which leverage opportunities across institutional and non- institutional prospects related to ReStore and contribute to our credibility as a trusted and impactful organisation.
  • Be proactive in responding to external challenges as well as opportunities to raise the profile and impact of HFHGB.
  • Ensure the organisation, its mission, strategic aims, services and products are consistently presented positively to relevant stakeholders. Act as an advocate for the organisation. Promote and enhance the charity’s position externally and develop and maintain good relations and effective networks with relevant stakeholders.

Performance management, reporting and monitoring: 

  • Set ambitious yet achievable revenue targets and other KPIs, monitoring progress effectively, taking proactive steps to meet and, where possible, exceed financial goals.
  • Work with the Senior Leadership Team to oversee the active management of the National Strategy through the co-development of a new Performance Framework for the organisation, ensuring it is robust, strategically aligned, and balances prioritisation and focus with innovation and adaptability. Represent relevant areas of performance in governance forums, including Board level.
  • Develop and manage the Retail department's budget, ensuring cost-effective operations.
  • Coach staff on their commercial acumen, to nurture the teams in how to make the best financial decisions at their level of responsibility.
  • Work closely with the Director of Finance, Operations & Compliance to track performance, and contribute to high quality reporting, income forecasting and budget management.
  • Measure and communicate the social, financial and environmental impact of commercial/retail/outreach activities.
  • Lead and support report to external partners, donors and other stakeholders.

Leadership and management:

  • Build and lead a high-performing and ambitious team, inspired to implement and grow the ReStore brand in Great Britain, with a core focus on positive impact in ling with our national strategy.
  • Manage, motivate and develop team members. Ensure regular 1-2-1s are held, set individual objectives, encourage a culture of giving and receiving feedback, where kindness and ambition support the progression of people and plans.
  • Lead the development of a Volunteer Management programme for ReStore in line with sector-wide and Habitat for Humanity best practice. Including recruitment, onboarding, training, experience, engagement and communications.  Ensure ReStore staff are supported to deliver outstanding volunteer management and build in regular feedback mechanisms.
  • Working closely with the Head of People and others, support the ongoing development of a strong safeguarding culture throughout the organisation.
  • Lead the development and monitoring of a safeguarding plan for all ReStore operations and programmes, including policy, protocols and training for volunteers and ReStore staff.
  • Role model our values in line with Habitat GB’s inclusive approach to people and culture.

Organisational Leadership: 

  • Support the National Director in leading the organisation to deliver Habitat GB’s strategy and vision, acting as a collaborative and supportive member of a shared leadership team.
  • As a member of the Senior Leadership Team, provide oversight of organisational priorities, productivity, performance, risk and due diligence.
  • Be an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities.
  • Co-create ways of working to enable an adaptive, collaborative and high performing organisational team.
  • Deputise for the National Director when required and represent Habitat GB in national and international meetings and forums.

Person profile:

  • Significant retail leadership experience, ideally within a charitable, purpose-driven or social enterprise environment.
  • A proven track record of leading teams to success, driving sustainable growth and profitability in a retail environment.
  • Skilled in building strong relationships with diverse types of external partners, donors, volunteers, staff and stakeholders to achieve business and community-focussed impact objectives.
  • Understands relevant legal and compliance requirements, with a track record of successful management across a similar operational platform.
  • Experience managing safeguarding compliance in a similar operational environment.
  • Experience of working in a similar organisation, collaborating across teams and operating in a highly effective way across a diverse, networked structure.
  • Significant and successful experience in senior management roles, encompassing strategic management and team leadership.
  • Experience leading and managing teams made up of staff and volunteers.
  • Strong budget and financial management skills.
  • Experience developing, managing or engaging in community-led programmes.

Skills and competencies:

  • You have excellent interpersonal, influencing and networking skills and can communicate with impact across diverse audiences.
  • You are a strategic and entrepreneurial thinker who is focussed on increasing impact in line with Habitat GB’s mission.
  • · You are resilient, able to lead positively in a role which carries significant responsibility and requires you to prioritise effectively across multiple areas of work, problem solve and demonstrate strong organisational and planning skills.
  • You are a values-led leader, who demonstrates integrity, respect for others and a commitment to equity, diversity and inclusion.
  • You are an experienced manager, able to lead and inspire others, motivating team members to perform at their best with a growth mindset.

The role and responsibilities will be carried out in a way which reflects:

  • HFHGB’s commitment to safeguarding children in accordance with the Safeguarding Policy.
  • A commitment to HFHGB’s vision, mission, values and approach.
  • A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures.

Start your Habitat journey here…

The deadline for applications is 30th March 2025 (at 11:59 pm).

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful.

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.

Application Instructions

We want the recruitment process to give you the opportunity to shine, to share your skills and experience as clearly as possible, and for you to find out more about Habitat GB in return. You are welcome to get in touch and arrange an informal chat with Henrietta Blackmore (please see our website to contact directly via email) before submitting an application.

To apply for the role, please send us your CV and a supporting statement (max two sides of A4) telling us about the skills and experience you would bring to the role and your motivation for applying.

Send by email referencing the job title in the subject line (please see our website> vacancies for where to send your CV and supporting statement).

Posted by
Habitat for Humanity Great Britain View profile Organisation type Registered Charity Company size 21 - 50

Habitat for Humanity Great Britain (Habitat GB) is part of the international Habitat for Humanity network, tackling housing poverty around the world.

Posted on: 12 March 2025
Closing date: 31 March 2025 at 00:30
Tags: Project Management, Retail / Sales, Volunteering Management, Operations, Commercial, Compliance / Quality, Homelessness, Recruitment, Strategy, Sustainability

The client requests no contact from agencies or media sales.