Operation Manager Jobs in Greater London

With a new CEO and an ambitious and inspiring new vision, Rape Crisis South London are looking for a skilled and analytical Director of Finance to drive organisational financial strategy towards our time of significant change and growth.

As part of the SLT, the Director of Finance will be responsible for the current and future financial management strategic leadership for of Rape Crisis South London, working within a multi-disciplinary organisation to achieve deliverables for our clients. 

Previous experience of effective senior leadership and senior management skills is key in leading and developing a high calibre finance function for Rape Crisis South London, ensuring financial growth and sustainability in the next 5 years. The successful applicant will also be able to demonstrate their support for Rape Crisis South London’s values and commitment to feminist principles.

The position is offered as permanent, full-time opportunity, with three days in the office. The post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

To apply, please upload an up-to-date CV and cover letter (of up to 1,500 words) identifying how you meet the essential and any desirable qualifications, skills and experience by clicking on the ‘Apply’ button. 

About GISF

The Global Interagency Security Forum strengthens NGO safety and security practices worldwide. We have more than 130 member INGOs and offices in London and Washington, DC. GISF’s member-led structure makes us a trusted platform for collaboration, a driver of innovative security risk management (SRM), and a repository of best practices. We also work closely with policymakers to enhance their understanding of SRM. We strengthen NGO security practice worldwide by:

• Maintaining and building from our expertise in humanitarian security risk management
• Offering trusted platforms for coordination and knowledge sharing
• Driving innovation, capturing best practice, and improving SRM capabilities.
• Supporting policy-makers and the humanitarian system to increase their understanding of SRM and maximise access to people in need

What We Offer

• 25 days of annual leave increasing after 2 years, up to a maximum 30 days (plus bank holidays)
• Office shutdown between Christmas and New Year
• Employer Pension contributions
• A focus on professional development, including access to overseas events, workshops, and training

The Job
The Technical Lead (SRM Capacity Strengthening) will bring extensive practical experience in NGO Security Risk Management (SRM) and training design and delivery to the GISF team.

This is a key role in disseminating knowledge generated through GISF’s network of more than 130 members. Your primary responsibility will be to lead the development and delivery of virtual and in-person trainings and workshops to enhance the SRM capacity of GISF Members and the wider NGO sector. These activities will range from addressing strategic topics for senior SRM leaders to promoting best practices in operational coordination.

Global travel will be required, up to 25% of the year. 

Drawing on your expertise, you will ensure GISF’s products and services remain relevant and impactful. This includes leading the creation and regular updating of technical guides and developing practical tools based on GISF research for our Members and NGOs worldwide.

You will work closely with GISF’s Technical Lead (SRM and Coordination), collaborating to meet the needs of Members and the NGO community.

Additionally, you will represent GISF externally, building relationships with regional NGO SRM coordination groups and attending events on GISF’s behalf.

Job Description

Research, Guides and Training

• Lead the development and delivery of trainings and workshops to strengthen Members’ and other NGOs’ SRM capacity, leveraging GISF’s technical guides, research, and projects.
• Responsible for the design and update of training material and contextualization based on the target audienc
• Identify innovative approaches to support Members in building SRM capacity.
• Collaborate with external organizations (e.g., Members, NGOs, service providers) to deliver dynamic workshops for GISF Members.
• Work with the Membership and Communications teams to engage NGO platforms at the country and regional levels, increasing awareness of available capacity-strengthening activities.
• Engage and manage consultants, as needed, to support training and workshop delivery.
• Develop new technical guides for NGOs based on GISF research and best practices, and regularly update existing guides to ensure they remain current.
• Support the Research team by reviewing and contributing to terms of reference, assessing researchers’ suitability, and ensuring outputs are practical and relevant.
• Monitor developments in NGO safety and security, identify key knowledge gaps, and coordinate with relevant teams to address them.
• Work with the Training and Travel Coordinator to maintain a long-term delivery plan for trainings and workshops, while remaining responsive to urgent requests for assistance.
• Support Members in coordinating and sharing best practices for internal training efforts.

Member & NGO Services

• May be required to travel at short notice to provide short-term SRM coordination support (up to 10 weeks) in coordination with NGO fora. Depending on access, this may need to be done remotely.
• Engage with country-level NGO coordination structures to assess and build their SRM coordination capacity.
• Contribute to GISF webinars and blogs by developing engaging and relevant content.
• Contribute to the development and analysis of member and NGO assessment tools.

External engagement, relationships, and frameworks

• Represent GISF in regional NGO SRM coordination bodies.
• Represent GISF at external events, including delivering presentations.
• Contribute to agenda development for events such as GISF’s Forums, Humanitarian Networks Partnership Week, and AidEx.
• Develop and deliver sessions at GISF Forums and other events.
• Identify opportunities for GISF to present at or convene workshops, side sessions, and meetings aligned with its policy and program objectives.
• Work with communications, fundraising, and advocacy teams to ensure effective external engagement and achieve impact.

Operations

• Support the security management of GISF staff and programmes

Person Specification

Experience

• At least five years of demonstrated experience in NGO safety and security. 
  • Varied experience working across the humanitarian, development and human rights sectors. (Desirable)
• At least two years of NGO operational experience 
• Demonstrable experience in developing and delivering trainings to a range of audiences.
• Demonstrable experience in developing and delivering technical guides, security policies, etc.
•  Experience participating in security coordination platforms.
• Demonstrable experience of project management, delivering to agreed outcomes, and monitoring and evaluating success.
• Experience in working collaboratively and inclusively with a wide range of colleagues and experts.
• Demonstrated experience working independently in difficult environments.
• Experience in access planning and negotiations. (Desirable)
• Experience participating in the response to an acute crisis. (Desirable)
• Experience working with national NGOs on SRM. (Desirable)

Skills and Knowledge

• Understanding of how to develop policies and procedures for an NGO, and how to tailor those to available resources.
• Understanding of modern training methodologies, both remote and in-person.
• A capable writer. 
• A thorough knowledge of security risk management principles, security in unstable environments, duty of care, protection strategies, access.
• Awareness of key political issues affecting safety and security in the NGO sector.
• Strong relationship management skills and an ability to find solutions and common ground in the best interest of the organisation. 
• Clear communication skills, with experience of speaking in public and to senior leaders and stakeholders. 

Aptitude

• Confident communicator
• Ability to work independently, but also to identify the need to convene or consult when needed.
• Ability to work collaboratively and in line with organisational values.
• Innovative and creative, bringing strong professional experience, aptitude and motivation to further the team’s performance and profile.
• Ability to network and establish good working relationships with a variety of contacts, comfortably engaging with people at a range of levels, as well as with those who have both significant and limited technical understanding of GISF’s work.
• Enthusiastic, willing to learn, and motivated by honing skills and working as part of a new team that is developing effective ways of working. 
• Committed to the vision, mission and values of GISF.

My client is at the very heart of the war on climate change. Working with local communities across the globe they promote sustainable solutions to managing natural resources that benefit people and nature alike.

At present they are looking to recruit an interim Finance Systems Project Manager to lead on the implementation of their new Netsuite accounting system and support them with their ever-growing aspirations for a more enabling finance service.

• Support the external implementation project team on the delivery of the new Netsuite system
• Lead on the design and delivery of the documenting of the system configuration and set up; documenting new processes and workflows; preparation of data migration files
• Deliver on UAT such as writing test scripts, testing processes, documenting results, tracking to ensure all areas of system successfully tested prior to go live
• Support with training rollout to organisation – preparing resources, FAQs

The successful candidate will come from a strong financial control and process background. However having moved away from the traditional business as usual role, you will be able to evidence strong IT skills including previous Netsuite implementations and process review in previous roles.

This role has been assessed as outside of IR35. With offices based in London, my client is currently following a hybrid home/office working policy and is open to both full and part time applications.

The Senior Expeditions Coordinator helps to deliver all aspects of expedition planning, from initial logistics and itinerary development to post-expedition reconciliation. The role includes significant event management for training programs, encompassing logistics, itinerary planning, and resource development. The role also oversees budgets, procures resources within budget, manages external providers, and supports post-expedition financial processes. Finally, they contribute to organizational safety and risk management through policy review, risk analysis, compliance maintenance, and on-call duties during expeditions.

This role is central to ensuring the life defining impact of our programmes. While challenging, it’s infinitely rewarding and the perfect fit for someone looking to establish themselves in the adventure travel and expeditionary sector.

Location(UK): Office Hybrid* - London  
Hours: Full-time 35 hours per week 
Salary: £54,885 per annum 
Benefits: Read more about the excellent benefits we offer on our profile page
Contract type: Permanent
Travel: Occasional travel across the UK (including Scotland, Northern Ireland and Wales) 
Closing date: 23:59, Monday 13 January 2025 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

An exciting new opportunity has opened at the UK’s largest arthritis charity, Versus Arthritis for a highly experienced Senior Executive Administration Manager.  The roles report to the General Counsel and Company Secretary within the Chief Executive Office and works with them and the Governance Manager to ensure the delivery of an effective and seamless secretariat function for all Governance and Senior Leadership Team meetings. 

About the role

You will be the charity’s most senior administrator and will be responsible for delivering exceptional proactive executive support to the charity’s Chief Executive Officer and the Director of People and Culture and for managing a high performing new team of two Directors Executive Assistants and an Events Administration officer.

We are committed to raising the profile of our brilliant administrators working across the UK and you will be responsible for setting up and leading a new Administration Network for the charity to ensure that our administrators are well trained, supported and can enjoy increased profile and voice within the organisation.

You will also oversee the delivery of a secretariat function for the charity’s expert committees and advisory groups. 

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• exceptional administration management and organisational skills.
• self-motivated and a proactive approach.  
• track record of building strong relationships with colleagues and key stakeholders at all levels.
• high standards of discretion, diplomacy and confidentiality.
• a coaching style to line management supporting continuous development and improvement. 

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Application deadline and shortlisting 

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
• Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Interview

Interviews expected: Date to be confirmed at Versus Arthritis London Office.

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

We have recently come out of an ambitious turnaround project and have completely transformed our organisation. We have created strong foundations and now have the exciting opportunity to reshape our services, processes and activities to meet the needs of our members.

Here are the projects we have most recently completed:

• We have rewritten our organisation governance and also have new representation structures in place.
• We will be incorporating over the summer of 2025.
• We have just launched our new organisation brand and have loved sharing it with students.
• We are now operating under our new strategy and making good progress towards our strategic goals.
• We have just migrated to a brand new finance system, improving our processes.
• We have a new Employee Handbook, including a review of all our HR policies to support our talented team.
• We now have a centralised online hub for all our documents, records and projects, building a shared digital platform for our staff team.
• We are also proud of our new website, which we launched this September as part of our new brand.

As you can see, we have done a lot work, but there is still more to do and we are seeking courageous individuals who are up for coming along on the rebuilding journey with us. We aren’t perfect and there will be challenging days ahead, but the progress made and the potential to be reached means we can offer a deeply rewarding and fulfilling experience as we reshape the organisation.

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees experiencing war or disaster. The IRC is on the ground in more than 50 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England; a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Overview

The Purpose of the Role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. Having significantly grown the individual giving programme in recent years, we are now looking for an experienced Supporter Care Manager to take our Supporter Services programme to the next level.

The main focus of this new role is to develop and professionalise our Supporter Services programme, ensuring our supporters have a first-class experience, and that they develop a positive and lasting relationship with the IRC. Working in partnership with the fundraising, gift processing and CRM teams, and overseeing our external call centre, the post-holder will shape the strategy in line with the projected growth of the fundraising programme. Due to the size of the programme, the role will be responsible for service delivery, and there will be opportunity to grow the team in line with the growth of the programme in future years.

Team Chart 

KEY ACCOUNTABILITIES

1. Strategy and planning (30%)

· Work with the Director, Mass Markets UK to create and implement a donor-centric Supporter Care strategy and priorities as part of the wider Mass Markets strategy

· Manage 3rd party inbound call centre relationship and contracts, including leading on procurement of new services, ensuring all work carried out is to a high standard and represents value for money

· Lead annual, quarterly and monthly planning process, defining key deliverables and initiatives that advance the Supporter Care programme, ensuring all activities support the aims of the departmental strategy

· Collaborate with global Supporter Care team members to share best practice, new initiatives and contribute to global projects

· Manage and plan internal and external resource during in peak times, e.g. Year End and emergency appeals 

· Work closely with the Mass Market teams to increase connection across the department, contribute to cross-departmental planning with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation 

· Feed into fundraising planning by providing insight, feedback and themes from supporter communications

· Identify and brief support requirements with internal and external stakeholders in order to ensure the smooth running and enhancement of operations

· Create and manage the Supporter Services expenditure budget and reforecasts

2. Programme delivery (50%)

· Provide first-class service to our supporters across telephone, email and post, and across comments on our social media advertising and inboxes – ensuring you represent IRC appropriately, by responding to all supporter enquiries, actions and complaints in a professional manner and within agreed SLAs

· Manage the third party inbound call centre, ensuring they are briefed on upcoming campaigns and activity and monitoring their output

· Liaise across Acquisition, Retention and Legacy to ensure response handling and supporter enquiries are streamlined during campaign activity, including during emergency appeals with the Disasters Emergency Committee

· Manage supporters who are fundraising on our behalf (community and events) and provide encouragement, fundraising support and assistance across fundraising platforms

· Be the first point of contact for Legacy enquirers, providing initial stewardship and effectively transferring the relationship to Mass Market and Philanthropy teams

· Use agreed letter templates and craft bespoke responses using the supporter care database and FAQs

· Ensure interactions are logged on the CRM in a timely and accurate manner

· Accurately enter or amend supporter data on the CRM

· Ensure our thanking and acknowledgment communications are up to date and engaging

· Fulfil information packs and other items to supporters and legacy enquirers

• Maintain Community and Events fundraising pages on website, ensuring they are up-to-date, relevant and engaging

· Work closely with the gift processing team to ensure gifts, Gift Aid declarations and other relevant actions are processed or amended in a timely manner

3. Compliance and operations (20%)

· Set and manage SLAs across all aspects of the programme, including with external suppliers

· Manage the quality compliance audit with the call centre, including undertaking regular caller listening

· Create and manage a framework to track supporter care performance, including complaints, and provide regular reporting to key colleagues

• Develop and maintain internal and public facing Supporter Care policies and guidelines

· Provide regular training and best practice to public-facing colleagues across IRC UK on handling supporter interactions appropriately  

· Maintain an up-to-date knowledge and foster the development of Supporter Care within IRC by networking within the NGO and private sector to learn and import best practice

· Stay up to date on current legislation, and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO

· Develop and enhance supporter services procedures and documents, ensuring they are kept up to date, particularly during emergency appeals

The above duties are intended to be an outline of the responsibilities for this role and are not an an exhaustive list. You may be expected to undertake other reasonable duties as requested by the Director, Mass Markets and the Mass Markets UK leadership team. This post may involve some national and international travel, overnight stays and very occasional working outside core office hours.

Scope and Authority

Responsibility for Resources: expenditure budget associated with supporter care costs and third party contractors. There is no income expectation for this role.

Key Working Relationships

· Director, Mass Markets UK

· Acquisition team

· Retention team

· Global Supporter Experience

· Supporter Care equivalents in other IRC geographies

· Gift Processing

· Finance

· Data and Analytics

· Comms, Digital Engagement and Creative Studio

· Martech Systems & Platforms

PERSON SPECIFICATION

Essential Knowledge and Experience:

· Experience leading or managing a supporter (or customer) care programme and strategy

· Experience interacting with supporters or customers in a customer service or customer facing setting

· Excellent written English, with the ability to produce well written, strong communications and reports

· Numerate with confident data interpretation skills

· Excellent organisational skills

· Strong IT skills including Microsoft packages (Word, Excel, PowerPoint and Outlook)

· Experience with a CRM system

Essential skills

· Ability to communicate confidently and effectively with supporters over the phone, email and other channels

· Ability to handle difficult conversations with supporters sensitively and diplomatically, ensuring a professional attitude is shown at all times

· Strong interpersonal skills, with the confidence to engage with supporters and manage relationships with internal and external stakeholders at all levels 

· Driven and proactive with a solutions-based attitude

· Willing to work independently and to take the initiative

· A team player who enjoys working collaboratively and supporting colleagues

Stewardship Manager - Hybrid (London)
£51,577.05 per annum | Permanent, Full-Time | 37.5 hours per week

Are you passionate about building meaningful relationships and shaping impactful donor experiences? Join Médecins Sans Frontières/Doctors Without Borders (MSF UK) as our Stewardship Manager, where your work will support life-saving humanitarian missions around the globe.

What You'll Do

As Stewardship Manager, you'll:

• Lead MSF UK's stewardship programme, ensuring major donors are informed, engaged, and valued.
• Manage and develop the Philanthropy Administrator, supporting smooth team operations.
• Create engaging donor communications, tailored reports, and exclusive events to deepen connections.
• Develop innovative strategies to welcome new donors and ensure lasting relationships.
• Oversee stewardship budgets and collaborate with internal and external teams to maximise donor impact.

What Makes This Role Unique?

• Collaborative Culture: Work within a supportive team committed to MSF's core values of respect, integrity, humanity, and accountability.
• Opportunities to Grow: Access career development training and progression in a globally recognised organisation.
• Exciting Challenges: Manage a diverse portfolio of stewardship activities, from organising bespoke events to enhancing donor journeys.

Why Choose Us?

• Generous Benefits: Enjoy 28 days' annual leave (plus bank holidays), a 10% employer pension contribution, and life insurance worth 4x your salary.
• Hybrid Flexibility: Based in London, you'll work two days in the office, including Wednesdays, with the rest remotely.
• Work-Life Balance: Access free, 24/7 confidential support for mental health, financial advice, childcare, and more.
• Mission-Driven Impact: Be part of a global organisation that delivers medical aid to vulnerable communities, driven solely by need.

Your Skills and Experience

You'll thrive in this role if you have:

• Strong experience in donor stewardship or relationship management.
• Exceptional communication and organisational skills.
• A creative approach to engaging donors through events and personalised content.
• Confidence managing budgets, suppliers, and databases (experience with Dynamics is ideal).
• A collaborative and inclusive mindset, with a passion for MSF's humanitarian mission.

About Us

At MSF, we deliver emergency relief and long-term medical care to over 70 countries, funded largely by private donations. Your work will directly support our life-saving operations, helping communities in crisis. Together, we aim to expand our reach and deepen donor connections, ensuring MSF's independence and impact for years to come.

Ready to Make a Difference?

Apply now and bring your stewardship expertise to a role where your efforts save lives. Submit your CV and a motivational letter

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a unique opportunity to work with parent carers and other stakeholders to co-produce a new Parent Carer Forum (PCF) in Hackney.

Parent Carer Forums are representative local groups of parents and carers of children and young people with disabilities who work alongside local authorities, education, health and other service providers to ensure the services they plan, commission, deliver and monitor meet the needs of children and families.

This post would suit an experienced project officer who enjoys connecting with and bringing out the best in people and is looking to develop their project management skills.

You should be a confident communicator, a good organiser and willing to immerse yourself in the world of special educational needs and disabilities and passionate about empowering others.

We welcome applications from people who have previous experience of caring for a child or young adult with SEND.

See our job description and person specification for more information.

Purpose of the post

HDR UK and the BHF Data Science Centre are committed to meaningful involvement and engagement where patients and the public are actively involved in shaping our work and decision-making. Reporting to the Centre’s Operations Director, this is a pivotal role that will be integral to ensuring the patient and public voice is embedded in our work at all stages.

You will work closely with public members, research and NHS communities, internal colleagues, charity partners, and funders to develop and implement plans for PPIE activity across all of our key areas of interest, in addition to the governance of the Centre.

This is an exciting opportunity for someone who has a passion for meaningful involvement and engagement of patients and the public, to shape and influence our work on the safe, ethical and scientifically robust use of data for research into the causes, prevention and treatment of all diseases of the heart and circulation.

The successful candidate will have a track record in working with individuals, groups and communities and have the ability to communicate complex information in clear, engaging ways. The post holder will have excellent influencing and negotiation skills, experience of working on complex projects with multiple partners and be comfortable with working at pace. Patient and public involvement and engagement in data-driven research is a growing field. The successful candidate will show a willingness and experience of developing and delivering innovative approaches to involvement where previously opportunities may not have been obvious.

Main responsibilities

Embedding PPIE in our work

• Lead on the delivery of the PPIE strategy for the BHF Data Science Centre, with oversight from the Operations Director, incorporating regular (e.g. annual) reviews and updates of the strategy.
• Lead and facilitate meetings with public contributors to integrate meaningful PPIE throughout all aspects of our work.
• Undertake and manage specific involvement and engagement activities, including but not limited to focus groups, engagement events, developing and undertaking surveys, supporting the writing of plain English summaries of projects and their outputs. In collaboration with senior colleagues, support involvement of patients and the public in the governance of our work.
• Review and provide advice on PPIE elements of research applications ensuring adequate PPIE is incorporated and provide advice where needed to researchers. 
• Develop methods to expand reach and ensure diversity of perspectives and work with the HDR UK PPIE team to grow involvement of currently underrepresented and underserved groups in health data science.
• Build and manage relationships with colleagues within the BHF Data Science Centre, working collaboratively to support and manage involvement and engagement across all areas of work.
• Work closely with the internal communications colleagues to create and disseminate engaging content (e.g. news stories on outputs and impact, videos, infographics, case studies) on our work and involvement and engagement activities using a variety of communication tools.
• Horizon scan and liaise with colleagues across the BHF Data Science Centre and HDR UK for opportunities to increase visibility of the institute’s engagement and involvement impact, i.e. through conferences, festivals, journals and other publications.

Developing PPIE best practice and collaborative working

• Incorporate best practice in our work, learning from examples of successful patient and public engagement that could influence our work
• Provide briefings for colleagues to share best practice and examples of successful patient and public engagement
• Collaborate with PPIE colleagues to coordinate public outreach initiatives and other events, ensuring that stakeholders are afforded opportunities to contribute their input and provide feedback. Establish effective working relationships and ‘ways of working’ with strategic partners to maximise opportunities for collaboration in patient and public involvement and engagement.
• Act as an internal and external ambassador for public, patient and practitioner engagement and involvement.
• Monitor and report on performance of PPIE across the Centre, make effective use of digital approaches to maximize the ability to collaborate, communicate and continuously learn.

Supporting PPIE members

• Be the point-of-contact for all BHF Data Science Centre public contributors, ensuring they are kept updated, receive all information in a timely manner and that any issues are dealt with in a sensitive manner.
• Lead on the recruitment of new public contributors as required. Adapt, develop and provide training for public contributors where necessary identifying training requirements as needed.
• Working with BHF Data Science Centre colleagues, maintain patient and public contact lists in Hubspot (CRM).

Knowledge, Skills, and Experience

Experience

• Experience of working with patients, carers and members of the public with diverse interests.
• Experience of running patient/public involvement activities and evaluating these activities, strategies and methodologies, preferably in a research environment
• Experience of promoting the need and value of engagement and involvement to a wide range of stakeholders and acting as an advocate
• Experience of writing / developing content for public and research audiences and delivering presentations
• Experience of demonstrating an understanding of health research and the needs of patients and the public
• Planning and organisational expertise with a proven track record of delivering challenging projects with multiple partners to deadlines
• Experience of organising and facilitating a range of events and meetings including: event preparation, chairing of meetings, delivering presentations, use of tools to gather views and feedback, follow-up communications and evaluation
• An understanding of the public sensitivities of using health data for research
• Educated to degree level or equivalent

Skills

• Excellent planning and organisational skills, with the ability to manage complex and multiple areas of work with competing priorities in a fast-paced environment.
• Excellent people and interpersonal skills to build collaborative partnerships across diverse groups and the ability to handle sensitive issues positively.
• Excellent written and verbal communication skills with the ability to communicate effectively and confidently with different groups of stakeholders and people at all levels.
• Evidence of ability to meet tight and challenging deadlines using a flexible and adaptable approach
• Good influencing and coaching skills.
• Able to grasp the complexity of work across HDR UK and process complex scientific information to communicate it in a way that is clear, engaging and inspires the public to get involved.
• Strong analytic skills with the ability to frame problems and solutions in a logical manner.
• Ability to work autonomously and make decisions without supervision.
• Ability to work collaboratively and as part of a multi-disciplinary team.

Please note, as we are a UK-based organisation, applicants must be living in, and eligible to work in, the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Comradeship and sense of community are key elements of the health and wellbeing package enjoyed by residents of the Royal Hospital Chelsea – the Chelsea Pensioners.  Our Veteran’s Outreach programme launched in late 2022 with the aim of extending this offer to the wider veterans’ community in the Greater London region and we have successfully built our own network of older veterans from all three services who, as ‘Out Pensioners’, regularly attend events, activities and Drop Ins at the Royal Hospital Chelsea. We are about to embark on an ambitious programme of extending our reach into the regions with in-person and on-line services.

Do you want to be part of this expansion and make a difference by helping the Royal Hospital Chelsea support tens of thousands of older veterans from the three Armed Forces Services by reducing social isolation and loneliness? Do you have experience of running a digital community platform, or similar, and understand the military community and/or older people’s needs too? If the answer is yes to these questions, then you may just be the person we are seeking to fulfil this exciting new role.

As part of our vision to provide a national outreach service to veterans of state retirement age, we will be introducing a digital service in the spring of 2025 using a community engagement platform. As far as we are aware, this is a ground-breaking initiative aimed specifically at the older veteran community. Working with the Director and Chelsea Pensioners, initially you will be responsible for designing and developing the content and services. Then it will be over to you to run the day to day operation and improvement of the service, and reporting on the rich data analytics to help us evidence that we are having an impact on reducing social isolation and loneliness in this deserving veteran community.

You will be digitally savvy, passionate about connecting people, focused on delivering a quality service, with excellent communication skills and initiative. While you will need to touch base with the Director and Outreach Team at the Royal Hospital on a regular basis, this role will suit someone with a need for flexibility and homeworking and is content working with a considerable degree of autonomy to achieve the vision.

This is a part time role working an average of 30 hours per week.

If you're enthusiastic, motivated, and eager to make a difference while working in a historic and rewarding environment, then we invite you to join our team. 

About Us.

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship.  Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.

Our selection process.

Should your application be successful you will be invited to a formal interview where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:

• Ask for references from those you have listed on your application form
• Check your right to live and work in the UK
• Check any declarations you have made on your application form
• Ask you to complete a medical form
• Carry out an Enhanced DBS application.

We’re here to prevent children from becoming involved in violence. We do this by finding out what works and building a movement to change things. We need to inspire and connect with youth justice services across England and Wales to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen.

We are making good progress building the evidence of what works within and around youth justice to reduce violence, with new Practice Guidance and implementation resources due next year on diversion and focused deterrence. But the big risk is that we publish these resources and nothing changes. That’s where you come in! 

Key responsibilities include: 

Working out the best way to make this change happen by getting more senior leaders within policing to use our Guidance, toolkit, research and implementation tools to inform day to day operations and strategic decision making. 

Developing great relationships with senior leaders and frontline police officers, generating a strong understanding of key policing issues, needs and behaviours, and building credibility and trust with the sector.

Supporting the scoping and commissioning of behavioural insights research to support effective evidence mobilisation plans and strategies.

About you: 

You understand the policing sector. You really understand how police forces’ work, from Chief Constables to frontline officers. You have experience working in/with police, ideally in a role that worked with young people who are vulnerable to or involved in violence. You might have previous experience of supporting a police force to reflect on and adopt evidence-based practice.

You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. 

The wide salary range reflects our flexibility to tailor the role to the right candidate’s experience, with the exact responsibilities and leadership level decided during the interview process. 

We’re here to prevent children from becoming involved in violence. We do this by finding out what works and building a movement to change things. We need to inspire and connect with youth justice services across England and Wales to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen.

We are making good progress building the evidence of what works within and around youth justice to reduce violence, with new Practice Guidance and implementation resources due next year on diversion, mentoring and sports programmes. But the big risk is that we publish these resources and nothing changes. That’s where you come in! 

Key responsibilities include: 

Working out the best way to make this change happen by getting more senior leaders within youth justice to use our Guidance, toolkit, research and implementation tools to inform day to day operations and strategic decision making. 

Creating practical tools and resources that help leaders put evidence into action. 

Supporting the scoping and commissioning of behavioural insights research to support effective evidence mobilisation plans and strategies.

About you: 

You understand the youth justice sector. You really understand how youth justice services work, from Heads of Services to frontline officers. You have experience working in/with youth justice, ideally in a role that worked with young people who are vulnerable to or involved in violence. You might have previous experience of supporting a youth justice to reflect on and adopt evidence-based practice.

You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. 

The wide salary range reflects our flexibility to tailor the role to the right candidate’s experience, with the exact responsibilities and leadership level decided during the interview process.