Operation Manager Jobs in Greater London

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

You’ll be part of a busy team working on a range of fundraising and cultivation events across the country; forming relationships with our supporters and delivering amazing event experiences from concept to completion. You’ll be working with high value audiences and collaborating with many teams including major donors, trusts, corporate's and VIPs.

What you’ll do:

• Support the Special Events team to plan, manage and develop fundraising & cultivation events to deliver agreed income, expenditure and profile targets
• Support the Special Events team with event specific administration tasks such as supplier research, securing prizes, updating our web pages and financial coding
• Responsible for the management of team email inboxes including responding to requests and dealing with enquiries
• Assist and work with the Special Events team to develop promotional materials to support event activity 

What you’ll bring:

• A keen interest in events management, particularly fundraising events
• Ability to multitask in a busy team environment and able to prioritise your own workload
• Ability to use initiative to problem solve and respond to requests
• Ability to build and maintain positive working relationships with a range of people

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV and a detailed supporting statement to show how you match what we’re looking for, as outlined in the "What you'll bring" section of the job description.

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home, on an agreed working pattern.  You will be required to cover your own travel expenses to the office.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

About Us

Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

About the role

The Director of Services leads all our member-facing services to ensure that they are run effectively, are mission-led and are guided by co-production. The post holder is responsible for overseeing business planning and managing income streams, ensuring financial sustainability. They will maintain all relationships with local authorities, Integrated Care Boards, and private funders, ensuring the quality of services and adherence to best practices, regulations, and legislation. 

Principle duties and responsibilities

1. Provide strategic leadership to the service leads for all our member-facing services, to ensure the efficient delivery, quality, and consistency of services, guided by the principles of co-production.

2. Work with staff to ensure our members’ voices are at the centre of everything we do.

3. Oversee the development of plans and strategies for each team and instil a sense of collaboration, common goals, and working together across the departments to ensure the sustainability of our services.

4. Support the teams and work with the Directors of Development and Fundraising to explore new opportunities to develop our business to generate income. 

5. Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.

6. Lead on commissioning/tender/framework contracting arrangements with the local authorities we serve.

7. Lead on safeguarding and health and safety to ensure we are compliant in all areas.

8. Implement effective ways to evidence the outcomes of our members and the impact of our services to demonstrate our impact, support our service development and contribute to funding report requirements.

9. Contribute to the effective leadership and administration of Headway East London working as part of the Senior Management Team and supporting the Board in setting the strategic direction of the organisation.

10. Oversee all budgets within the department. 

11. Contribute to budgeting and financial planning working with the Chief Executive, Directors of Finance, Development, and Fundraising.

12. Work with the managers and the Finance team to ensure unit costs are correct and work to ensure full costs of the service are recovered from customers.

13. Provide leadership and support across the wider organisation as necessary and appropriate.

Key Relationships - Internal and External

• Members
• Staff and volunteers
• Board of trustees
• Commissioners
• External Partners 

Other

• Apply the Headway East London values and behaviours to every aspect of the role at all times.
• Protect and enhance the interests and reputation of Headway East London internally and externally.
• Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

We are currently looking for a professionally qualified and experienced Head of Assets and Repairs.

Head of Assets & Repairs
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: C.£85,701
Contract: Permanent

Requirements

You will have a successful track record of working in property management with a housing provider, experience of procurement, contract management, budgets and staff, and project management skills. You will also have significant experience of delivering planned/cyclical maintenance services and major works programmes at a senior level. If you have commitment to residents being at the heart of service improvements and value for money and feel that you have the necessary skills, we would love to hear from you

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do apply.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

Deadline: 9:00am 23 January 2025
Interview: In person on 29 January 2025

Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK.

Interested?

If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

No agencies please.

Do you want to provide technical support and guidance to one of the UK’s largest charities?

Are you a strong organiser, with excellent communication skills?

We have a new opportunity for a Service Transition Coordinator to join our talented technology team and help fund lifesaving research.

About the role

As our Service Transitions Coordinator, you support and co-ordinate the transition of all new technology projects and changed existing services into operational support and BAU. 

Working closely with the Technology Service Delivery Manager and other Technology Operations Managers you’ll ensure new projects meet the requirements for service transition, leveraging predefined service templates and co-ordinating exceptions as required.

You’ll provide regular provision of status reports to senior managers, as well as arrange meetings with all relevant Portfolio and Operational parties to agree all supporting activities plus roles and responsibilities for new services.

Working arrangements

This is a blended role, where your work will be dual located between your home and our London office. 
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About you

ITIL Certified (Foundation Minimum), you’ll have knowledge and practical experience of ITSM toolsets (e.g. ManageEngine) as well as previous experience of Transition Co-ordination.

With an understanding of process design and the use of tools such as Visio or similar you’ll have demonstrable experience of working in a Technology (IT) Operations/Service Environment.

To be successful in this role you’ll have the following skills and experience:
• Experience of working with a team of multi skilled/multi levelled staff
• Ability to organise and prioritise workload as required
• Excellent verbal and written communication skills
• Excellent customer service skills and an understanding of the principles and its importance to the reputation of the department
• Excellent stakeholder management skills

About us 

We research all heart and circulatory diseases and the things that cause them. Heart disease, Stroke, Vascular Dementia, Diabetes and many more. All connected, all under siege. Because our research is the promise of future cures and treatments. 

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

What can we offer you?

As an organisation we're open to flexible working arrangements. In return we offer a generous holiday allowance, an excellent working environment and a welcoming supportive group of colleagues.

To find out more about benefits available at the BHF please download our benefits document at the bottom of this page.

Interview process 

First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams. 

How to apply

It’s quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Role outline and purpose

This role is accountable for developing and shaping the data and insight capability across our Helpline Services, Income Maximisation and Journey Improvement strands of the Financial Inclusion programme, working across all 4 nations and using this evidence to help ensure that people in crisis can access timely and high-quality advice. 

The role utilises subject matter knowledge to provide specialist data and insight analysis on demand, investment and performance on national and local services and partnerships, providing clear and actionable insights to drive informed decision making to help deliver improved experience and outcomes for people in crisis.  The post works closely with the food bank network, partners and key teams across the organisation to implement the financial inclusion strategy, whilst also leading on with data and insight requirements of Operations, Fundraising, Strategy & Impact, Equity, Diversity & Inclusion, Participation and Policy & Research colleagues to achieve our vision of a UK without the need for food banks.

Role responsibilities

· Develop and be accountable for the collation and aggregation of evidence for the financial inclusion programme at a national and local level, including reach and impact, implementing and oversight of the ongoing management of reporting processes, and using appropriate data systems.

· Responsible for defining research requirements and providing insights for key stakeholders including Income Maximisation Helpline Services and Journey Improvement teams, food banks and external stakeholders in line with operational plans, enabling decision making based on accurate data and insight.

· Leading on commissioning and managing external research agencies to carry out research and evaluations of financial inclusion services, based on stakeholder requirements.

· Providing technical expertise to help meet the evidence requirements and support the priorities of other teams including Policy & Research, Strategy & Impact, Operations, Fundraising, and Equity, Diversity and Inclusion, using a range of robust research methodologies and managing research suppliers where necessary.

· Lead collaboration with colleagues across the organisation, food bank network and external partners across the sector to capture and allocate data and insight to drive high quality and effective Financial Inclusion provision for people in crisis.

· Lead on all aspects of service and partnership reporting, and the production and presentation of reports and briefings on the impact of the financial inclusion programme, conveying insight across the charity as appropriate.

Person Specification

Technical skills and minimum knowledge:

· Demonstrable experience and expertise in leading and delivering data & insight work and/or market and social research.

· Demonstrable experience of project management.

· Demonstrable experience of setting up and managing appropriate systems and processes to capture evidence and insight, analysing and using appropriate analytical and research related software such as Excel, Tableau and survey software and Power Bi.

· Ability to establish credibility quickly with a range of stakeholders, with the influencing and clear communication skills to work effectively with internal and external stakeholders.

· Ability to manage multiple projects, identifying conflicting demands and establishing clear priorities to meet objectives.

· Ability and commitment to ensure that due regard is given to Equity, Diversity and Inclusion and Participation including using co-design principles to collaborate with this with lived experience.  

Behaviours and competencies:

· Demonstrate a commitment to the values of Trussell.

· Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.

· Comfortable working in a fast-paced and high-performing organisation, combining problem-solving with collaborative stakeholder skills.

· Effective communication skills; diplomatic; effectively builds rapport with individuals and groups; presents information accessibly and in a format appropriate to the audience.

· Role models inclusive behaviour, values and leadership.

Key Stakeholders

· Operations

· Food bank network

· Policy & Research directorate

· Participation

· Strategy & Impact

· Fundraising departments

· People with lived experience

· External partners

· Equity, Diversity and Inclusion

Lead CMS Developer
£65,000 pa plus excellent benefits
London WC1 and home-based
35 hours per week

The Lead CMS Developer is an important role for the College as you will work collaboratively with our Content & Brand Team to further develop, expand, support and maintain our existing main Drupal website.

Reporting to the Executive Director of Digital, you will be a leader in the team and drive the innovative mindset necessary for the child health sector to leverage all potentially valuable technologies and digital approaches to truly transform UK and global child healthcare standards.

As CMS Developer, you will lead the review of Drupal and WordPress, supporting and transitioning into Drupal a number of internal WordPress Microsites, whilst acting as a catalyst for continual improvement across our entire web presence, always adopting existing best-practice usage of modern development toolsets and methodologies.

With a good standard of education, you should have demonstrable experience in developing for the web using CMS platforms along with a practical understanding of front-end languages (HTML, CSS, JavaScript) and the React.js framework.

A strong understanding of Object-Oriented programming approaches and familiarity with use of version control and source code management tools, along with a background in Agile Software Development Life Cycle and Scrum project methodology, are essential.

Knowledge of Python language and/or the Django and FastAPI frameworks, as well as experience of mobile app development, would be desirable.

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community. 

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

Closing date: 19 January 2025
​​​​​​​Interviews: w/c 27 January 2025

Brent Food Bank can only function effectively with a core of volunteers who are engaged in all aspects of the foodbank's operation. As the Food Bank becomes busier and as its services grow the Volunteer Coordinator will be responsible for promoting volunteer engagement, the development of our current volunteer community, and the recruitment and development of new volunteers.

The Digital Communications Officer role sits within the Fundraising team which is responsible for the organisation’s income, profile, reputation and supporter base through external and internal communications and campaigns. The primary focus of this role will be social media management, with activities extending to other areas of digital communications, including website content and digital advertising production. Reporting to the Communications and Engagement Manager, the Digital Communications Officer will be instrumental in growing our communities and reach online, promoting Doctors of the World’s UK and overseas operations and advocacy, and driving support for our humanitarian organisation. 

Doctors of the World UK (DoTW) is part of the global Médecins du Monde (MdM) network, which delivers over 400 projects in more than 70 countries, 6,000 volunteers and 5,000 employees. We deliver both emergency and planned medical support, staying to support people in need of healthcare for the long term. We advocate directly for the rights of everyone to access healthcare, no matter who they are or where they are from.

In the UK, we deliver our own domestic programme supporting people excluded from healthcare in the UK, including people seeking asylum and those who are homeless. Across our network we have projects ongoing in countries ranging from emergency responses in Gaza and Ukraine through to development work in Sierra Leone and Myanmar.

This role plays a key part in our fundraising and communications team helping us to meet our fundraising targets and drive growth in both our responsive and strategic communications.

Our vision is of a world in which people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need.

Application deadline Friday 7th February 0900.

Interviews week commencing Monday 17th February

Applications should include CV and cover letter (mandatory). Please also attach portfolio (optional).

Our partner is seeking a finance systems specialist to lead the implementation of their new ERP system covering their UK and international entities.

Responsibilities

Act as the project lead for the systems implementation:

• Ensuring that the needs of a complex multi-entity & multi-currency organisation are translated into the system requirements;
• Managing project risks, and ensuring that the implementation is completed within budget and in a timely manner;
• Designing and streamlining financial processes, and lead on the integration of the new system with other organisational tools.
• Developing tools for reporting, budget management and analysis, forecasting and procurement.
• Managing data migration, ensuring that this is done with integrity;
• Training UK and overseas staff.

Requirements

• Qualified accountant with extensive experience in project managing complex ERP systems implementations within international charities with complex operations. Understanding of implementing systems in multi-country, multi-currency environments, and an understanding of donor requirements and restricted/unrestricted fund management;
• Demonstrable experience of project methodologies;
• Experience of leading change management process, working effectively with senior leadership, staff (in-person and remotely) and external stakeholders;
• Experience of developing dashboards and reporting tools;
• Knowledge of French is desirable.

This will be a year’s fixed-term contract starting in March 2025. This is a blended role with hybrid work requirements. There might be an opportunity to travel to country offices.

We are excited to announce that we are looking for a motivated and compassionate veteran with experience in addiction recovery, mental health services or veteran welfare to help us expand and develop the SMART Veterans Programme in Scotland. We will be actively interviewing for this role as suitable candidates come forward, so we reserve the right to stop accepting applications earlier than the stated deadline.

You need to have experience of working with vulnerable people, or in supporting the welfare of individuals, ideally military personnel or veterans. Facilitation of meetings, training and group sessions is essential as is your knowledge of the needs veterans have when they leave service. You should have knowledge of best practice in facilitation and possess good presentation skills. Knowledge of what addiction recovery is and how recovery programmes work is important with knowledge of the SMART Recovery 4-point Programme being highly beneficial.

We accept applications from individuals who have lived experience of addiction either directly or through family and friends, and be able to demonstrate living a balanced life. You need to demonstrate excellent communication and organisational skills, be able to motivate yourself and others and manage your time efficiently. Self-motivation is crucial as this is a home-based role with lots of virtual meetings. We will also consider a secondment from existing employment elsewhere.

Experience working with or being a volunteer is essential and experience of delivering training would equip you well for the role. The ability to support people with adverse lived experiences in a grounded manner and be able to provide support within professional boundaries is very important. Giving and receiving feedback, gathering data and other evidence to inform service development, and exercising reflective practice are all essential attributes.

The role is home-based, and you will be provided with all office equipment and a travel budget as needed. In order to manage your time and travel effectively you will need to be comfortable forming and developing relationships online, attending and hosting meetings via zoom or MS Teams (this is both business meetings with partner organisations and mutual aid recovery meetings). You will be required to conduct national travel and occasional overnight stays, visiting SMART meetings and facilitators in your area delivering a package of support to facilitators and our partners, helping the charity to grow by helping to generate new business. There are also team development residental trips away with the SMART team every year.

In addition, you will contribute to the global development of SMART Recovery via veteran orientated projects identified by SMART Recovery International. It is essential that you can travel and work flexibly to meet the needs of the role.

Hybrid working with regular travel to our London Bridge Office

What the job involves

As the Marketing Platforms and Journeys Executive, you’ll oversee day-to-day management of our email and SMS platform, handling the review and approval of both individual messages and complex journey-based builds.

Part of the Communications directorate, you’ll get to work with a diverse and talented team of specialists across the team. Working closely with the Customer Journeys and Experience Manager, you’ll plan, map, build, and analyse intricate, multi-channel, audience-focused email journeys.

You’ll monitor the performance of digital marketing activities, providing insights to optimise user experiences and increase customer engagement. You'll be the go-to expert and help maximise the use of our email and SMS platform. You'll adopt and implement new capabilities to ensure the best possible outcomes and support and upskill colleagues across the organisation

As the main point of contact between Prostate Cancer UK and our Email Service Provider, you’ll facilitate smooth operations and support with data management and setup within the platform. Staying informed on new developments in digital marketing and the charity sector, you’ll identify and evaluate promising tools and approaches to keep us at the forefront of digital engagement.

What we want from you

We’re looking for someone who deeply cares about giving our customers an exceptional experience. You’ll have hands-on experience in digital marketing, particularly in email and SMS marketing, whether in-house or at an agency. You’ll have a solid understanding of best practices for building impactful emails and SMS messages, using capabilities like AI to enhance personalisation.

You’ll be skilled at implementing and optimising multi-channel digital campaigns and creating seamless customer journeys. You'll feel comfortable getting to know the ins and outs of a digital marketing platform and have a curious mindset to optimise our usage and results. An excellent communicator, you’ll be able to engage and inspire others and collaborate with colleagues. With a good grasp of campaign analytics, you can design meaningful tests, review performance, and make actionable recommendations.

Staying up to date with the latest developments in digital marketing tools, trends, and best practices, you’ll bring an innovative mindset to connect with diverse audiences in new ways. You’ll be focussed on supporting the planning etc of muti-channel journeys.

This is a great opportunity to shape customer journeys and enhance the user experience. If you're ready to take customer experience to the next level and shape impactful digital journeys, we’d love to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.

We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Sunday 19th January 2025. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 27th January 2025.

Executive Director / Joint CEO

We are seeking an experienced senior leader to join as Executive Director /Joint CEO at an innovative arts centre in the heart of Deptford.

Position: Executive Director /Joint CEO

Location: Deptford, Flexible working negotiable; minimum of 50% office-based working

Salary: £70k per annum, pro rata

Contract: Permanent

Closing Date: 12pm, Tuesday 28th January

First Interview: Tuesday 18th February

Second Interview: Thursday 27th February

About the role:

With our long-serving CEO and leadership team stepping down in 2024/25, the executive function has been updated into a co-CEO model of a Creative Director and Joint CEO and an Executive Director and Joint CEO (new role) to provide joint development and leadership for the organisation and affiliated projects.  Together they will be responsible for articulating and achieving the creative vision and business objectives, to maintain and grow a versatile and vibrant performing arts centre and cultural community hub. They will contribute to fundraising and developmental work to achieve sustainability for the organisation. They will also oversee programmes of activity which represent the ethos and maximise artistic innovation, social and creative engagement.

Your main duties will include:

• Provide strategic leadership for the organisation and strategic advice to the Board, ensuring the development of Strategic and Business Plans, budgets and KPIs (jointly with Creative Director).
• Responsible and accountable for the overall management of the organisation through effective implementation of agreed vision, objectives, plans and targets.
• Ensure financial leadership, including annual budget setting, effective management of resources and monitoring of accounts.
• Joint lead on strategic fundraising, contributing to key fundraising applications and funder relationship management.
• With the Creative Director (and Board) maintain a wide and longer-term perspective of the external environment and developments relevant to our work; be proactive in identifying future opportunities and challenges.
• Ensure high standards of governance (with the Board), including charitable objectives and compliance with relevant statutory and regulatory responsibilities.

About you:

We are now looking for a confident leader to work alongside a team of experienced senior managers, you will need to bring with you the following skills and experience:

• Significant experience as a senior manager and leader in a major arts organisation or equivalent transferable skills; with a strong sense of how the organisation can enrich and transform the arts ecology, while meeting key stakeholders’ needs.
• Demonstrable record or potential for commercial awareness, financial acumen and business management skills to run a complex charity as a social enterprise with a vision of considered growth, innovation and risk.
• A desire to work in a creative organisation and a commitment to, and knowledge of, culturally diverse arts environments; confidence addressing equity and inclusion and realising and promoting the values of diversity in every aspect of the work.
• Proven ability to build relationships and influence stakeholders in the voluntary, public and private sectors; a confident communicator with excellent interpersonal and negotiation skills.
• Ability and enjoyment of working within and leading an organisational culture equipped to generate cultural, management and institutional change internally and within the sector.
• Experience of management in a venue licensed for public entertainment, including demonstrable understanding of health and safety and facilities with the ability to oversee and lead on statutory compliance and best practice.
• Well-honed practical skills relating to running a similar sized organisation: highly skilled in and understanding of administration, HR, legal aspects, financial planning, monitoring and budget management.

Benefits include:

• 25 holiday days per annum, plus bank holidays
• Complimentary tickets to performances
• Company discount
• Training and development opportunities
• Health and wellbeing support
• Hybrid and flexible working policy
• Access to interest-free season ticket loan and cycle scheme partnership

About the Organisation

The arts centre committed to representing the extraordinary creativity and diversity of Deptford, Lewisham and South East London. Each year over 60,000 people attend our events, ranging from music to theatre, spoken word and family performances; and take part in our award-winning participatory projects for young people and adults over 60. We were Lead Delivery Partner for We Are Lewisham, the Mayor’s London Borough of Culture 2022, with over 400,000 audience members attending over 600 events throughout the year.

The organisation aims to encourage a culture where people can be themselves and be valued for their strengths and want their team to represent the same diversity of audiences and artists they welcome into venues every day. They are keen to hear from a diverse range of candidates from all backgrounds. They particularly want to encourage people who have lived experience of Black and ethnically diverse communities. The organisation will offer an interview to anyone who identifies as a D/deaf or disabled person who meets the essential criteria.

Other roles you may have experience of could include: Charity Director, CEO, Chief Executive, Chief Executive Officer, Senior Director, Theatre Director, Arts Director, Venue Director, General Manager, Venue Supervisor, Creative Arts Director, Operations Manager, Head of Development, Festival Director, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

The Role

Reporting to the Financial Controller, the role of the Income Processing and Sales Ledger Officer is to support the day to day operation of the Finance and Fundraising functions, which are essential to our ability to deliver on our charitable objectives.

In this role you will be responsible for managing and processing donations, processing of other income and receipts, completion of income side bank reconciliations, management of aged debtors and other sales ledger related tasks, processing of Direct Debits, plus completion of other ad-hoc tasks and provision of general administration support.

The successful candidate will need be able to work to deadlines and have strong basic skills in admin, organisation, and IT. The nature of the role requires someone who is able to manage confidential data, is highly numerate and is a problem solver.

This role would best suit someone with previous related experience and knowledge of working in finance, accounting and administration, ideally bringing existing sales ledger knowledge, however applications are also welcomed from those with the required basic skills

The successful candidate will benefit from an attractive benefits package and will receive all the support needed to succeed, including a full induction, continuing professional training where appropriate and regular 1-2-1s with your line manager.

Pleaaw refer our detailed job description for more information about the role.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 6.5%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. This role requires an average 2.5 days a week in the office minimum (115 days minimum per year) given the nature of the job. There will be in blocks in the fundraising area, mainly around appeals (3 or 4 blocks a year), where the successful candidate be expected to come into the office 7 or 8 days in a row.

Apart from that, Tuesdays are our anchor days where every staff member is expected to be at the office. The 115 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via CharityJob. The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The closing date for applications is 17 January 2025. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

ABOUT THE PRACTITIONER PSYCHOLOGIST  ROLE 

Are you a dedicated and experienced Registered or Practitioner Psychologist with a strong background in forensic and clinical psychology? We are seeking a passionate individual to become an integral part of our clinical team at our specialist service in Croydon.

In this creative, evolving, and impactful position—less standalone, mainly advisory, and with more staff-focused work than client-based—you will work within a 27-bed residential facility dedicated to individuals with forensic mental health needs, complex conditions, and dual diagnoses. You will work closely with, and be clinically accountable to our Group Psychological Lead, whilst reporting into the Head of Service.

As a Practitioner Psychologist, your expertise will drive the delivery of evidence-based psychological assessments and interventions aimed at the rehabilitation and reintegration of our residents. You will play a crucial consulting role to support staff and managers, offering guidance and expertise to foster a psychologically informed and supportive environment. This includes advising on best practices, providing clinical supervision, and enhancing the overall capability of the staff team to deliver high-quality care. Your contributions will help shape the strategic direction of the service and ensure that staff are equipped to meet the complex needs of residents effectively.

Penrose Croydon: Our Croydon facility offers a psychologically informed environment across four distinct sites, providing medium and low-support forensic mental health services to men and women. The job holder will work across different sites in the South London area, offering flexibility and the opportunity to engage with a variety of services and residents in need of support. 

Shift Pattern: 22.5 hours per week, with flexible scheduling based on service needs. There may be opportunities for remote work, depending on service requirements. 

Salary: £55,000 (Full Time Equivalent) 

Job Reference ID: 245404

Additional benefits include: 

• A CPD budget of £500 per annum
• NHS Blue Card eligible  
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme

WHY YOU WILL LOVE THIS PRACTITIONER PSYCHOLOGIST ROLE 

This is more than just a job - it’s an opportunity to make a tangible difference in the lives of individuals with complex forensic mental health needs. As a Forensic Psychologist, you’ll thrive in a creative and evolving role that challenges and inspires you daily. You will be part of a multidisciplinary team that values collaboration, where your expertise will be key to enhancing clinical outcomes and shaping the future direction of our services.

Essential Qualifications and Registration:

• Post-graduate doctoral level training in Applied Psychology (or equivalent) as accredited by the BPS (or equivalent awarding body)
• HCPC registration as an applied Psychologist (registration number must be provided in the application form)

What else we look for as part of our essential criteria:

• Previous experience working as a qualified forensic psychologist, including working with people with complex backgrounds/needs and a good understanding of the sector
• Ability to teach, train, consult, and deliver clinical supervision
• Understanding of criminology, psychology, and behavioural patterns, and how they link to different behaviours and engagement
• Ability to understand and apply safeguarding protocols as they arise
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents

WHAT'S SOME OF THE RESPONSIBILITIES YOU WILL HOLD AS A PRACTITIONER PSYCHOLOGIST?

• Referral, assessment, and care planning MDT working
• Risk assessment, formulation, and management responsibilities ongoingly
• Clinical caseload where appropriate – 1:1 and group
• Reflective practice lead for staff on-site
• Cross working across a service that has 4 sites
• Central office collaborative working to assist with ongoing charity-wide psychological deliverables
• Possible consultation on risk and development areas for the charity led by Group Psychology Lead for SIG
• Research, audit, and evaluation components
• Possible supervision provision as the team expands
• Staff support in training ongoingly 

What more do we offer?

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Annual Staff Awards
• Regular all staff webinar - access to leadership team to ask any related questions  

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity.

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.