Operation Jobs

Birmingham Hippodrome is seeking a visionary Director of Operations to join our Leadership Team. This is your chance to lead the delivery of cutting-edge facilities, IT infrastructure, and stage technical services that support our vibrant and historic venue.

 Saferworld is an independent international organisation working in partnership to prevent violent conflict and build safer lives. We work in solidarity with people affected by conflict to improve their safety and sense of security and we conduct wider research and analysis to contribute to local, national and international policies and practices that help foster lasting peace. Our priority is people – we believe in a world where everyone can lead peaceful, fulfilling lives free from fear and insecurity. We operate on a not-for-profit basis with partners in Africa, Asia and the Middle East and policy centres in Beijing, Brussels, London and Washington DC. Saferworld is registered separately in Belgium, the USA and China as strategically aligned affiliate organisations.

We are seeking an exceptional individual to fill the role of Director of Finance and Operations. This is a pivotal position within our organisation, offering the unique opportunity to shape and drive the financial and operational strategies that will propel our peacebuilding and partnership efforts forward over the next several years to deliver on its 2021-2031 strategy.

As the Director of Finance and Operations, you will guide the development and implementation of our financial plans and operational initiatives. The post holder will model and ensure the embedding a business partnering approach, to support a working environment and internal operating systems that deliver for our programme and our partners. You will join a dynamic senior leadership team that fosters collaboration, innovation, and excellence in all aspects of our work.

We are looking for a visionary leader with a proven track record of strategic financial management, business partnering experience and a passion for making a positive impact in the world. The ideal candidate will possess strong interpersonal skills, a commitment to building effective relationships with stakeholders at all levels and across a range of contexts, a keen eye for detail, a strategic mindset, and a desire to drive meaningful change

Saferworld is committed to providing a safe trusted environment that safeguards our staff, partners and communities. Our organisational integrity is derived from the values and principles that underpin and guide our work.

Job purpose:

As a key member of Saferworld's senior leadership team, the Director of Finance and Operations will be instrumental in helping to shape the organisation's strategic direction. The role will strive to ensure financial sustainability, and the embedding of a business partnering approach to achieve Saferworld’s mission. This post-holder will provide strategic guidance and hands-on oversight of all critical financial and contractual aspects of our operations, and lead other key organisational functions, such as security and IT systems, enhancing resource management efficiency and organisational effectiveness. The Director will assess and optimise business processes and controls ensuring they are rooted in our strategy, identify and mitigate risks, and foster a culture of continuous improvement and sustainability.

Key responsibilities:

· Provide strategic leadership on financial strategy and management.

· Advise and support the CEO and Board on all financial matters, including risk management

· Oversee the organisation’s finance systems (including SUN), policies, and processes.

· Oversee global operational activities, such as insurance, procurement, ICT systems and relevant policies and procedures, ensuring alignment with organisational goals and maintaining global impact.

· Oversee global security efforts, encompassing physical and cyber aspects, to safeguard organisational assets and data.

· Provide inspirational leadership to foster the development of high-performing teams guided by strategic objectives and a shared sense of purpose.

· Manage a team of approximately 7 staff, providing managerial support and guidance to the team.

· Contribute to the organisation's overall development and operational management as an integral member of the Senior Management Team.

 

Person specification

Knowledge, qualifications and experience

• Accountancy qualifications, preferably CIMA, ACA and ACCA, and a clear understanding of Charity Fund accounting (SORP 2008 and the Charities Act 2003)
• Extensive experience in financial management and interdepartmental budgeting in a senior leadership position in an international organisation (preferable and international charity/non-for-profit).
• In-depth understanding of the complexity of overseeing and managing finances in an international context, particularly in contexts of conflict and/or war, including complexities of banking, tax, cash-flow management, exchange rate fluctuations and impact on budgets and forecasts, financial reporting, legal compliance, and transferring of funds to civil society and community-based organisation within different contexts, including conflict-affected areas.
• Senior leadership experience within the charity/not-for-profit sector and an understanding of costing funding bids and ensuring financial reporting systems meet funder requirements
• Experience of engaging and working with diverse funding streams including institutional donors, commercial contracts and Trust and Foundations and multiple currencies and geographic jurisdictions,
• Experience of working with a business partnering approach to achieve with others joint goals.
• An understanding and experience of project management delivery across an organisation, including an ability and willingness to undertake 'hands-on' tasks, such as preparing budgets, cash flows and other financial planning, management and control processes if required
• Operational experience in overseeing and supporting IT systems, especially in financial systems development – experience with the SUN system is especially desirable
• Experience working with a Board of Trustees and other governance levels of an organisation
• A track record in proven line and stakeholder management skills with the ability to work collaboratively and effectively with others to deliver shared results
• Experience in communicating effectively across cultures and with diverse audiences, both verbally and in writing

Skills and abilities

· Excellent strategic thinking, analytical and problem-solving skills to support the smooth running of finance within a complex organisation

· An entrepreneurial mindset focused on influencing organisational development and change and raising team performance in pursuit of Saferworld’s organisational strategic objectives

· Proven ability to lead, manage, inspire and motivate staff at all levels, including motivating technical staff within a matrix structure

· Excellent written and oral communication skills, including experience in communicating effectively across cultures and with diverse audiences

· Fluency in written and spoken English

· Ability to cope with a rapidly changing environment and handle high levels of pressure and multi-tasking

Personal qualities

· Commitment to the vision, mission and values of Saferworld

· Commitment to and compliance with Saferworld’s safeguarding principles

· Commitment to respect and value equality and diversity and understanding of how this applies to own area of work

· Active listening and effective communication with colleagues working in diverse contexts

· Commitment to own continuing personal and professional development

Other requirements

·Some international travel will be required – not more than 4 times a year – to conflict-affected contexts

 

Head of Operations (SECE Mind)

This is an exciting opportunity for a values-led individual to bring their organisational flair to an organisation delivering important services in South East and Central Essex.

Location: Southend-on-Sea (Hybrid)
Contract: Permanent, Full time
Salary: £38,000 - £45,000 per annum
Benefits:

- Auto-enrolment Pension scheme with 3% contribution from the organisation
- Opportunities for hybrid working after an initial embedding period
- Training and development opportunities
- Our commitment to providing wellbeing opportunities in support of staff, including an Employee Assistance Programme

Role Responsibilities:

As Head of Operations you will be responsible for ensuring organisational effectiveness by playing a pivotal role in overseeing various aspects of our operations, including governance, compliance, safeguarding, operations and team management, finance, human resources, IT, and administrative functions.

You will work closely with the CEO and senior management team (SMT) and will be responsible for ensuring the smooth and efficient functioning of our day-to-day operations, while contributing to the strategic planning and growth of the organisation.

Requirements:

You will need to have:

- Knowledge of the regulatory requirements for a charity.
- Experience of driving organisational strategy and managing change.
- Proven experience of leading teams and developing strategies to improve performance.
- Previous experience of management, co-ordination, preparation and delivery of financial information to stakeholders including Boards of Trustees.
- Experience of leading the financial and administrative operations of a charity.
- Highly numerate with previous experience of setting and managing budgets, management accounts and cashflows.
- Excellent administrative skills with rigorous attention to detail.
- Ability to work collaboratively and transparently as part of a team and provide support for colleagues.
- Excellent people management skills.
- Excellent verbal and written communication skills.
- Strong commitment to equality of opportunity and the ability to bring this to the forefront in a professional context.

Eastside People is supporting South Essex and Central Essex Mind in the recruitment for this role.

Before you make an application, please download and read the SECE Mind Candidate Information Pack.

Please note that we will focus on your demonstrable experience and potential in the areas listed under the Person Specification and do not expect candidates to have experience in all responsibilities outlined in the Job Description.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.

About South East and Central Mind

We are South East and Central Essex Mind (SECE Mind). We support people to live well in their communities and at work. We are passionate about change. We find innovative ways of supporting everyone to develop their potential by providing advice and support. We are working together for a common social purpose, sharing responsibility and accountability. We value working in partnership. We know that bringing together different perspectives can help find solutions to complex problems. We ensure that people experience better mental health. We are an independent charity and also an active member of the Mind network.

Closing date 12-07-2024

REF-214 878

Don't miss this great opportunity to join the dynamic and friendly team at Big Change. As Operations Executive you will support the Head of Operations to ensure seamless governance, meticulous finance management, and impactful project coordination. If you are super organised, love co-ordination, communication, and you have a keen eye for detail, this could be the job for you.

In this pivotal role, you will:

• Oversee key operational responsibilities and facilitate effective communication both internally and with our external partners.
• Play a crucial role in making sure the team operations run smoothly and efficiently.
• Handle finance and data with meticulous attention to detail, manage schedules, procure equipment, and ensure compliance with governance and legal standards.

This position offers a fantastic learning and development opportunity, ensuring you gain hands-on experience by being involved in key initiatives across the team. You will enjoy the chance to increase your skills and knowledge in a supportive and collaborative environment, working across exciting projects, and making a meaningful impact on Big Change success.

Accountabilities

Administrative and Event Support:

• Coordinate team purchases to ensure necessary resources are available.

• Manage receipt and bank card transactions to maintain financial accuracy.

• Team scheduling, including managing rooms and meeting calendars, to optimise team coordination.

• Team travel management to coordinate logistics and support organisational activities.

• Equipment assessment and procurement to maintain and upgrade necessary tools and infrastructure.

• Support the People Manager with coordination and organisation of Team Reset Days

Data and CRM Management:

• Update and maintain Customer Relationship Management (CRM) system to ensure accurate and up-to-date information.

• Manage payment platforms to facilitate smooth financial operations.

• Managing external inboxes to ensure timely communication and response.

• Support the Head of Operations in the delivery of CRM training to the team

Legal and Compliance Support:

• Initiate legal cases via the pro bono platform, aligning with Big Change legal requirements.

• Support the annual audit process to ensure compliance and accuracy in financial reporting.

• Support the Head of Operations to ensure high standards of data security and GDPR compliance, including training and development. Act as a DPO for the organisation.

IT and Workspace Management:

• Serve as a primary contact for IT and other workspace-related issues, ensuring a functional and efficient work environment.

• Act as the office liaison with our hosts, Virgin Management Limited, to maintain a smooth operational relationship and ensure compliance with host policies.

Financial Operations (supporting the Finance Manager):

• Support accounts receivable and payable to ensure timely processing of transactions.

• Managing some donation processing to support organisational funding needs.

• Team expenses management to ensure accurate tracking and reimbursement.

• Manage accounts and subscriptions to ensure continuous service and budget alignment.

• Monitor and manage some core budget areas.

General Support:

• Support onboarding and offboarding of Big Change team members. 

• Handle tasks arising from strategic objectives as directed by the line manager.

• Prepare ad-hoc research pieces around operational systems and processes.

• Provide support for additional ad hoc tasks that enhance the team's functionality.

Skills / capabilities:

• Organisation: coordinating meetings.

• Administration: proficient in handling administrative duties.

• Communication: liaising with team members, external partners, and other stakeholders.

• Problem-Solving: identify problems quickly and develop effective solutions, particularly when managing logistical or operational challenges.

• Technological: competent using office software, CRM system, and the ability to manage digital records and communications tools.

• Financial: manage financial records, understand budgeting, and handle accounts payable/receivable efficiently.

• Adaptable and Flexible: able to adjust to changing priorities and manage multiple tasks in a dynamic work environment.

Qualifications / experience

• Project Management: experience in coordinating team logistics and events,  purchases, and scheduling, as well as managing equipment procurement.

• Proficiency with CRM and Office Technology: demonstratable ability to utilise CRM systems and proficiency with office technology for data management and operational efficiency.

• Some understanding of Legal and Audit Processes: knowledge of legal compliance and familiarity with audit processes to ensure organisational adherence to regulations.

• Experience in Financial Operations: proven track record of managing financial transactions, including accounts receivable and payable, donation processing, and team expense tracking.

• Understanding of data protection legislation.

About Us
At Big Change we are unashamedly hopeful for a future in which all young people can thrive, in life not just exams. We believe in the power and potential of people - individually and collectively - to create deep and lasting change. We keep our sights on the horizon and bring together people with ideas, energy and wisdom who can show the way there.
We are on a mission to:

• Show a new way is possible - We find and back leaders with bold ideas and projects that positively impact thousands of young people. 
• Create change with, not to, young people - We listen to young people, support them and their ideas, and ensure their needs are at the centre of every project we back. 
• Learn with others and shift mindsets - We bring together and learn with diverse experts and leaders who are working to transform education and learning, to inform our work and champion change together.

Big Change Benefits:

• £1000 Learning and Development Allowance
• Cycle to Work and Season Ticket Loan schemes
• Flexible working
• Pension scheme with up to 5% matched by Big Change
• Monthly phone allowance
• Unlimited annual leave policy 
• Volunteer days

We are recruiting for a Director of Operations to join a private international charitable foundation which seeks to support environmental recovery, supported by cultures and economies grounded in Earth lore, in line with their “breathe freely” ethos.  As such they are committed to grants and other investments that are healing to the climate, to biodiversity, and to human cultural relations with the other-than-human. The foundation is currently based in a Hong Kong family office, with personnel in Hong Kong and the UK, as well as Cameroon, Brazil, Australia, Papua, and the US. This role is hybrid and candidate can choose to base in London or Hong Kong.

We are seeking a hands-on, seasoned, and globally-minded leader to serve as the foundation’s Director of Operations (DO) as the institution continues to evolve and develop other vehicles fit for its mission and activities.

Role

As Director of Operations, you will be a key member of the foundation’s leadership team jointly responsible for strategic planning and overall management of the institution to ensure organisational health and the fulfilment of the foundation’s mission. You will report to the Executive Director (ED).

Director of Operations Responsibilities

 — The responsibilities of the Director of Operations will include, but are not limited to:

 Finance

• Maintain best practice of internal and external controls and reporting according to accounting, audit and tax standards for international non-profits and foundations including segregation of duties, security and integrity of data and records, and approval protocols.
• Manage cashflow and liquidity requirements in coordination with the family office.
• With the ED, orchestrate an annual organisation-wide planning and budgeting process.
• Ensure effective expense control, tracking, reporting and forecasting.
• Oversee and upgrade as necessary accounting functions, policies, procedures, and systems (accounting, accounts payable, payroll, fixed assets, expense reporting)

 Legal and Regulatory

• Coordinate with Grants Managers, the family office, and other professionals as appropriate, in regard to compliance, disbursements, and reporting of grants according to the standards of relevant jurisdiction(s).
• Ensure that all organisational policies, procedures and practice are compliant with applicable labour, employment, tax, immigration, and business registration laws and regulations in applicable countries or jurisdictions.
• Maintain and acquire as appropriate registrations, permits, and documentation in countries as required by foundation activities and/or employee or contractor location.
• Oversee all contracts and their compliance with appropriate regulations and laws. 

People and Culture

• Ensure clarity, equity, and harmonisation of policies (HR, travel and expense), compensation and benefits for staff (employees and consultants) across geographies and tax and legal jurisdictions.
• Oversee policy and practice for personnel including recruitments, hires, orientation and on-boarding, terminations, probation, performance evaluations, human relations and conflict management.
• Foster an institutional culture of transparency, accountability, and collaboration while ensuring organisational effectiveness.

Grants Management Oversight

• With the ED and Programme team, oversee the full cycle of grant making including budgeting, projections, programmatic and compliance reviews, payments, grantee reporting and evaluation of outcomes.
• Support Grants Management System (GMS) Systems Administrators as needed, in identifying, prioritizing, and specifying new features and functionality for the GMS system.

 Information Technology

• Strategically manage information systems and IT platforms to support this almost 100% virtual, globally spread out, and highly mobile organisation.
• Ensure core systems are robust, available, and accessible to staff in all locations as appropriate.

Risk Management

• Ensure appropriate and adequate insurance policy acquisition and management needed across the institution and oversee ongoing policy management for adequacy of coverage, renewals, and financial considerations (includes liability, worker’s compensation, travel etc. across geographic areas).
• Oversee health and safety policy and procedures across staff locations and during travel.
• Coordinate business continuity policies and procedures.

Staff Management and Mentorship

• The Director of Operations currently has oversight responsibilities for the following functions:
  • Finance & Operations Manager
  • Grants Manager team
  • GMS System Administrators
  • Human Relations Manager and International Accountant
• Manage relationships with outsourced tax, payroll processing, and legal resources in various jurisdictions.
• Evaluate and evolve staffing structure and skills to support institutional needs and priorities.

Other duties from time to time, as needed.

Subject to prevailing travel regulations and where the final candidate is located, this position may require periodic international travel to the United Kingdom and/or to Hong Kong.

Qualifications

— The successful Director of Operations candidate will likely reflect much of the following profile:

 Essential

• Bachelor’s degree and preferably relevant graduate degree (MBA, MPA or equivalent) or comparable experience.
• At least 10 years senior management experience including international operations and finance responsibilities, with an international grantmaking foundation or non-profit organisation or equivalent. Previous COO, CFO, or equivalent experience desirable.
• International living and/or working experience including in the Global South; familiarity with the complexities of operating remotely and under different jurisdictions.
• Specific experience in leading through growth, infrastructure building, and/or change.
• Cross-cultural and cross-disciplinary in understanding and perspective, and proven ability to work collaboratively and effectively in a team of diverse roles, experiences and backgrounds.
• Experience building an inclusive intercultural environment where staff of all backgrounds and abilities can thrive.
• Extensive background in international operations, finance, grants management, and IT.
• Proven skills in systems and process design and implementation.
• Self-sufficient and comfortable working remotely.
• Hands on, with ability to operate tactically as well as think strategically.
• Strong organizational and time management skills with the ability to be flexible and re-prioritize as needs arise.
• Pleasant and effective communication skills, written and oral. (English is our working language.)
• Cross-cultural understanding and perspective, aware and appreciative of differing worldviews and the ability to communicate with and learn from the wide variety of people who comprise our grantees and staff.

Desired

• Fluency in a second language with preference for dominant languages of one of our working regions (e.g., French, Portuguese, Bahasa, Thai, Lao, Burmese).
• Knowledgeable about trends in technology, hardware, and software. Interested in taking advantage of new technologies that will help foundation staff be more productive and our work more effective.
• Willingness and ability to challenge the status quo creatively and productively
• Familiarity with investment concepts and strategy
• We have a preference for someone who can be based in Hong Kong but are happy to review any exceptional candidates.

Alongside this we will value applicants who are:

• Deeply committed to regenerative/ecological cultures and economies, preferably with experience of holistic/indigenous cosmologies.
• Humble, recognising humanity’s place amongst all living creatures on this one planet.

We pride ourselves on being diverse and inclusive.

TO APPLY FOR DIRECTOR OF OPERATIONS

Please submit a cover letter of interest outlining your relevant experience and financial requirements with a resume us. Review of credentials will begin immediately. We seek to have someone in place by August 2024.

The organisation does not maintain a website but will provide more detailed information on the foundation to qualified applicants.

This is an exciting opportunity to join the senior management of a respected charity in Leicester, working with an experienced team to deliver high quality services to young refugees.

Operations Manager
Hours: 28 hours per week (hours can be flexibly worked as agreed)
Salary: Actual £29,120 (£36,400 FTE)
Contract: Six months with extension subject to funding
Location: Hybrid (office in central Leicester)
Annual Leave: 28 days including Bank Holidays (pro rata for part-time positions)
Pension: Employer/employee scheme. Pension Contribution to the People’s Pension

About After18

After18 is a registered charity providing services in Leicester for unaccompanied children and young refugees. Our team of staff and volunteers works with over 200 young people each year, providing educational and wellbeing support through a range of activities including:

• Homework support/English classes
• Education orientation for new arrivals
• Young women’s support group
• Football
• Art and photography club
• Individual casework support to adjust to life in the UK

We’re looking for an Operations Manager to join our passionate and experienced team. The Operations Manager plays a key role in overseeing all aspects of After18’s operations, and includes leading and working alongside senior management in the following areas:

• Financial Management
• Service Management and Development
• Human Resources
• Governance and compliance
• Networking & Partnership Development

About you

After18 is seeking a values-led, professional and motivated individual to support us to deliver our objectives and thrive as an organisation. You will demonstrate a strong commitment to improving the lives of young refugees. We are looking for someone confident and competent to manage and improve our ways of working, foster a positive and reflective working environment and work closely with other senior management roles and Board of Trustees. You will have several years of relevant operational experience, particularly in finance and applying for grants, and an understanding of working with a values-driven team of people in the charity sector.

Application deadline: 18:00 Thursday 18 July
Interviews: Thursday 25 and Friday 26 July

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of our recruitment policy, After18 intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, sexual orientation, class, disability, age, religious belief, ethnicity, or political persuasion, or is disadvantaged by any condition or requirement that is not demonstrably justifiable.

All new staff will be required to show evidence of permission to work in the UK.

No agencies please.

The Vacancy

Executive Director of Operations and Quality

Up to £85,000 - £90,000pa depending on experience, plus £5,750 car allowance pa.

Full time 37.5 hours per week.

Following an internal promotion, we are excited to share that we have a rare opportunity for a new Executive Director of Operations and Quality. FitzRoy is a pioneering national charity, committed to transforming the lives of adults with learning disabilities, autism, and mental health needs in over 100 services across England. Our vision is a society where people are treated as equals, regardless of disability. Our mission is to transform lives by supporting people with learning disabilities to lead the lives they choose.  FitzRoy have successfully faced the challenges within the social care sector and the charity has grown year on year to now support over 800 people, across 70 local authorities.

We were founded more than 60 years ago by parents of children with learning disabilities, who pioneered an alternative to institutionalised care. This is still a core element of our work today.  ‘Seeing the Person’ is at the heart of the charity, and everything we do is focussed on transforming the lives of the people we support.

The Role

As we look ahead to the future, we are seeking to recruit a new Executive Director of Operations and Quality to bring the strategic thinking needed to help steer the path forward. As a visible leader, with accountability for Operations and Quality, you will navigate the ongoing challenges that exist within our environment, continue to drive forward on our ambition for outstanding quality, and first and foremost focus on enabling the people we support to realise their goals and dreams.

We are looking for a strategic and collaborative leader who can challenge and enable us to continue to be creative, agile and responsive in the delivery of our services.  You will strengthen our reputation through our new three-year strategy which includes amplifying the voice of our stakeholders, and collaborative engagement partnerships with the people we support and their families. This will ensure those with lived experiences are heard and influence our decisions.  You will lead teams to showcase our successes in a tangible way and ultimately drive our journey to outstanding.  Development and planning for the expansion of our clinical leadership and expertise will enable our new mental health provision to become fully embedded in the organisation.

The Person

Essential Experience

• Substantial strategic leadership experience in a complex health or social care organisation.
• A proven track record of delivering significant, successful business development and growth within the social care sector at a senior level.
• Experience of leading service delivery and understanding the complexity of managing a geographically dispersed and multi-disciplinary staff team.
• Experienced in working collaboratively with a high-performing senior leadership team.
• Demonstrable experience of managing a quality agenda; driving innovation, development, and continuous service improvement.
• Experience in the delivery of strategic growth, and analysis of relevant opportunities.
• Good market knowledge of the disability and broader social care sector.
• Demonstrable experience of working at a senior level within a regulated environment.
• A proven track record as a credible ambassador. 
• Significant financial acumen and experience in managing budgets.
• Substantive experience of leading impact monitoring and evaluation.
• Experience of board report writing and presenting at a senior level.

Skills, Knowledge and abilities

• Excellent understanding of CQC standards and delivering high-quality care
• A degree or an equivalent advanced academic achievement in a relevant field is preferred.
• A willingness to undertake an advanced academic achievement.
• Strong commercial awareness and business acumen.
• An exceptional strategic thinker who can translate strategy into operational delivery.
• Exceptional communication skills with the ability to negotiate and influence.
• An understanding of how digital and IT can enhance effective operational delivery.
• An energetic and resilient leader.
• Person-centred with high levels of emotional intelligence and empathy

The role will require travel to our services and any other off site meeting location.  Therefore, a full licence that allows you to drive in the UK is essential, as is access to your own vehicle for business travel.

The role will require nationwide travel, including regular attendance in person for meetings at our head office in Petersfield, Hampshire.

Our values of See the Person, Be Brave and Be Creative are inherent in the decisions we make every day and visible in the actions of everyone who works for FitzRoy.  If you share our values and really want to make that transformative difference, we look forward to hearing from you.

About Us

FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do.

We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today.

This exciting role offers a fantastic opportunity for an aspiring and multi-talented individual to develop their career in a charity that is passionate about families with young children. We're looking for someone who is a natural communicator, who can use different social and creative media to get our message across to different stakeholders, whilst providing core administrative support to the team.

Home-Start Barnet (HSB) delivers personalised, early intervention programmes to families with young children, who have multiple needs and are struggling to cope with the challenges they face. Our trained volunteers provide the emotional support needed to prevent crisis and the practical tools to empower parents and carers to give their children the best start in life.

The Operations and Communications Administrator will proactively facilitate this work by being a central point of contact and by offering key administrative support across the organisation. They will be a self-starter, well organised and committed to the cause.

The role is based at our offices in Finchley, N3. We ideally require someone to be present in the office 5 days a week, but there can be flexibilty for the right candidate. This would suit someone who would like to work shorter days or around other commitments. We are a diverse workplace and we offer flexibility and accomodations for staff to ensure they can deliver their full potential. We have a welcoming and relaxed office environment, but also take pride in our professional standards.

Key responsibilities are to:

• Handle all incoming communications - phone, email and other communications
• Provide central administration support to the charity
• Support and build engagement across different social media channels
• Update content for HSB’s website
• Support and help organise training and events

Further details can be found in the Job Description.

A fantastic opportunity has arisen with a health membership charity for a Head of Finance and Operations on a full-time, permanent basis. You will manage all finance related activities including monthly management accounts and end of year statutory accounts. You will also manage payroll as well as some transactional HR to ensure prompt onboarding and issuing contracts. Additionally, you will manage outsourced contractors to deliver robust and reliable IT, CRM and audit services and all operational services to ensure the charity maintains a safe office environment.

Please note, this organisation offers hybrid working with 1-2 days per week required in the office.  

Additionally, they may consider the role being done over 4 days for the right candidate. Please note, the salary on offer is the FTE.

As Head of Finance and Operations, you will:

- Be an active member of the senior management team working across boundaries to collaborate with other Heads and support the CEO to deliver the charity’s annual operational implementation plan

- Produce both statutory accounts and monthly management accounts

- Lead the annual budgeting process, contribute to the annual business planning activities and provide strategic financial advice in verbal and written format to the CEO, Trustee Board and Council

- Manage internal operations including IT

The successful applicant will:

- Have significant demonstrable experience in finance within the charity sector, in a similar role

- Be fully qualified (hold a Professional Chartered Accountancy Qualification)

- Have QuickBooks experience

- Have a solid understanding of Charity SORP

- Have excellent communication skills, both written and verbal

- Have experience managing and reviewing outsourced contracts for services such as IT

If this sounds like you and you're keen to hear more, please do get in touch ASAP!

Please note, only successful applicants will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

For a more detailed Job Description & Person Specification, or to apply, please visit our website.

About The Role

Working closely with our Chief Executive Officer, the Operations and Systems Manager would take a birds-eye view of our organisation to help us build a consistent, collaborative and centralised approach to how we work. You would hold responsibility for developing and embedding operational strategies, processes, policies, and systems that meet our needs and help to support staff wellbeing. This role includes a key focus on improving how we can better use and manage our digital infrastructure to increase the efficiency and effectiveness of internal processes and to improve our ability to engage and retain external audiences, enabling us to build our impact on a national scale. Key areas of responsibility are as follows:

Day-to-day operational management of the Charity, including:

• Resolving daily operational and administrative issues efficiently and effectively.
• Taking initiative to enhance or develop, implement and embed effective systems and working practices, drawing from personal knowledge and experience and external examples of best practice.
• Developing and refining our approach to hybrid working, ensuring systems and processes enable connection and creativity across the organisation. This includes working closely with the HR and Finance Officer to ensure new and existing staff are appropriately trained and supported with ensuring a safe, comfortable and productive home working set-up.
• Taking responsibility for managing our office space and working environment, ensuring it is fit for the organisation’s needs. This includes everything from liaising with our landlord and tradespeople, ensuring compliance with the terms of our lease, maintaining required levels of tea, coffee, milk, stationery and other consumables, and making improvements to ensure a productive and effective working environment.
• Ensuring technology (computers, printers etc.) is fit for purpose, safe, enables robust data security, and is properly recorded on Music Masters’ asset register.
• Oversight of service level agreements, memberships and contracts with external suppliers and providers, regularly reviewing these to ensure that they are current, necessary, effective and delivering value for money, in collaboration with the wider team and with the CEO / Finance Director as appropriate. This includes but is not limited to insurance and utilities.
• Management of certain operational budgets, in collaboration with the CEO / Finance Director.
• Oversight and administration of the Music Masters’ contact email inbox, voicemail inbox, and physical post.
•   The organisation of certain social events, and other team away days or Board strategic planning days.
• Ensuring organisational risk assessments and operational policies and processes are kept up to date and fit for purpose. The role-holder would have oversight of the policy review schedule, working with the CEO and appropriate team members to ensure policies are being regularly reviewed and that we are compliant with all relevant legal and regulatory developments including GDPR and Health and Safety.
• Building effective business continuity measures, including developing and embedding a formal business continuity plan across the organisation.

Digital:

• Overseeing day-to-day management of IT and communications infrastructure and usage, including ensuring IT and comms equipment, systems and processes are fit for purpose and enable strong connectivity internally and externally, liaising with IT and comms support agencies as appropriate.
• In year one, leading a full review of digital processes, tools / platforms and systems used across the organisation, facilitating and overseeing a digitally enabled environment for efficiency and sustainable growth in accordance with MM’s strategy. This involves consultancy across the team and with external users, creating a brief for specialist consultancy / support to help us find the right solution(s), working closely with the appointed consultant to implement the solution(s), and facilitating or providing initial training and support for the team during implementation.
• Providing or organising ongoing support and training beyond the digital review to ensure confidence across the team with using our new infrastructure to its full potential, helping us to work efficiently and effectively.
• Ensuring digital processes are in place to enable the organisation to easily engage, onboard and manage new partnerships and project opportunities, and oversee administration within these areas of work.
• Overseeing development of digital tools and resources such as I’M IN and the Virtual Learning Environment used by Musicians of Change participants and graduates to improve usability, accessibility and engagement.
• Oversight of policies and procedures that relate to IT and digital (e.g. Data Protection, Privacy, Cyber Security, IT)
• Keeping up to date with the latest practices and trends in technology that may benefit Music Masters.

Data protection

• Managing our data as the organisation’s Data Lead (currently titled Data Protection Officer), ensuring ongoing compliance with GDPR, focusing on appropriate, effective and safe data collection, usage and storage (online and offline), and helping to build the wider team’s confidence with and understanding around best practice in data protection.

Governance

• Supporting the CEO with general governance support including the organisation of quarterly Board meetings and Board development arrangements, meeting minuting where appropriate, updating Trustee information, and ensuring compliance with the Charity Commission, Companies House and any other regulatory bodies.

General

• Undertaking relevant training, ensuring ongoing development of knowledge via conferences, reading and networking.
• Being an advocate for and exemplifying Music Masters’ core values of excellence and inclusion.
• Undertaking any other duties and reasonable requests that are in keeping with the nature of this post and / or the wider organisation’s needs. This may include occasional evening and / or weekend work.

This role provides vital administrative and operational support across the Learning department. It plays a key role in supporting efficient planning and delivery of live and digital events. The post is a member of the Learning Operations team who leads on all logistics, systems, policies and compliance relating to the Learning programme and act as a conduit for communications and productive working practices with all other NT departments. There will be scope for the right candidate to solely manage smaller scale events.

The successful candidate will have the following:

• Experience of working in an arts organisation (Inc. Museum/heritage sector)
• Experience of working on live events and/or technical theatre and production.
• Excellent organisational skills and the ability to multitask
• Administrative experience in a professional organisation
• Excellent communication skills & experience of communicating with a wide range of people.

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Monday 8th July 2024 at 10:00am.

We are an open-access charity, funded by the generosity of our supporters, and here to help alleviate the pain and confusion caused by the death of a parent or sibling. Bereavement is devastating at any age, but for a child it is life-changing. Get in touch with us if you need support.

Our Vision:A world where no child grieves alone.

Our Mission: To help bereaved children, young people and their families find hope and healing

Our Values are very important to us and, as a member of the Grief Encounter team, you would be expected to hold these in your day-to-day work:

• Belonging - Through times of grief we deeply understand the profound influence of community. We honour heritage, diversity and important bonds that nurture our sense of self and our collective contributions to provide hope, healing and fulfilling lives.
• Courage - We’re not afraid to face grief head on and tackle difficult conversations openly and honestly with others. This gives everyone the courage to freely express their emotions and actively participate in making a difference
• Dedication - We dedicate ourselves to the lives of bereaved children and families. With unwavering resolve , we champion the needs of every child to shape hopeful futures with care, warmth and positivity, nurturing the past, present and future lives.

JOB SUMMARY

The post holder will managing and lead the effective high quality delivery of the Grief Encounter therapeutic services, including online services, through a team of Therapists, Clinical Supervisors, placement students and volunteers.

They will assist the Director of Clinical Services (DCS) in implementing and developing the therapeutic element including intensive therapeutic support, projects, budgets and service planning. This will include:

• Leading, implementing and developing therapeutic projects and service planning.
• Managing Grief Encounter therapists, supervisors, volunteers and placement students.
• Conducting assessments with families, supporting practitioners with complex cases in liaison with supervisors and delivering training.
• Ensuring appropriate safeguarding policies and guidance are being adhered to across all services, responding to safeguarding concerns and ensuring practitioners understand their safeguarding responsibilities.
• Working with the Bereavement Support Team to ensure the efficient and appropriate management of referral pathways.

Please see Job Description for more information

Director of Finance & Operations

Fantastic opportunity to play your part in facilitating peace in areas affected by war and conflict. This well regarded international development charity whose mission is to prevent violent conflict and build safer lives are looking for a Director of Finance and Operations. The Director of Finance & Operations will support the CEO to develop the financial and operational strategy. The role will ensure financial sustainability, enhance resource management efficiency, optimise business processes and controls as well as mitigate risk whilst adopting a continuous improvement mindset.

Detailed responsibilities of the role will include;

• Provide strategic leadership on financial strategy and management
• Advise and support the CEO and Board on all financial matters, including risk management
• Oversee the organisation's finance systems, policies, and processes
• Oversee global operational activities, such as insurance, procurement, ICT systems and relevant policies and procedures, ensuring alignment with organisational goals and maintaining global impact
• Oversee global security efforts, encompassing physical and cyber aspects, to safeguard organisational assets and data
• Provide inspirational leadership to foster the development of high-performing teams guided by strategic objectives and a shared sense of purpose
• Manage a team of approximately 7 staff

In order to be successful in the role, we are looking for successful candidates to demonstrate formal accounting qualification (ACA/ACCA/CIMA), extensive experience of financial management gained within a multi country international charity setting (including the complexities of managing funds in areas of conflict) as well as the gravitas to operate with credibility to advise the Board.

Flexible hybrid working arrangements are offered. This role can be based out of London or remotely if you live in a country that the organization has a presence.

JOB DESCRIPTION:

Reports to: Supporter Care Manager

Liaises with:

• Supporter Care Manager
• Supporter Care Officer
• Database Manager
• Database Officer
• Acquisition Manager
• Giving and Engagement Manager
• Legacy & In memoriam Manager
• Communications & Digital Team
• Senior Operations Manager
• Finance Department
• Partnerships Department

 

Job location: London

Contract: Permanent

Salary: £25K

Purpose of Role: 

Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities:

• Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
• Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
• Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
• Support processing incoming phone and postal donations
• Assist with banking and processing incoming/outgoing post
• Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
• Enter and maintain accurate records on our Database
• Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
• Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
• Manage removal process and consent process
• Assist with sending out problem payment letters
• Assist with handling material requests and recording actions on Database
• Assist with any third-party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality
• Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
• Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.

Skills and Experience Required:

Essential:

• Excellent customer service for internal and external stakeholders
• Written and verbal communications skills
• Excellent phone manner
• Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
• Degree or equivalent qualification (i.e. marketing qualification).
• Attitude of continuous improvement, and lifelong learning.
• At least two years’ experience in a junior supporter care or administrative role
• Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
• Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
• Experience of outward facing donor stewardship, and relationship building.
• Excellent organisational and time management skills.
• Ability to prioritise workload, meet deadlines and possess problem solving skills.
• Ability to multitask and work in a fast-paced environment
• Can work on own initiative and be able to show initiative.

Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations. 

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.