Operation Jobs

People’s Economy aims to build the agency and power of people facing injustice and working for social change so that they have the expertise, capabilities and resources to develop their own analysis of how the economic system is a root cause of the injustice they face, develop strategies to change it and then take action with others. Our vision is for a world with economies that meet the needs and priorities of people currently experiencing economic injustice.

The Head of People and Operations oversees the development of systems and processes to ensure the organisation operates as effectively as possible with particular focus on People & Culture, Finance and Operations. They manage People’s Economy’s freelance bookkeeper. 

Online Open House

Come and meet us! We are hosting an online open house on Monday October 28th at 12pm for anyone who is interested in hearing more about the roles we’re currently hiring for or what People’s Economy is all about.

You can use this space to ask any questions you might have about the role, find out more about the organisation and meet some of our staff team. Curious?  This will be hosted as a webinar and questions can be submitted via the Q&A function so you will be able to remain anonymous unless you choose to unmute or turn on your video to ask a question.

Sign up here:  https://us02web.zoom.us/webinar/register/WN_w2oUR_ckS6ycbSMqExXrkw#/registration

Job Description

People & Culture

• Lead the review and development of HR policies and processes to ensure that they embody People’s Economy’s values, and support effective working and staff wellbeing, drawing in external expertise as necessary.

• Lead the development and implementation of recruitment processes for staff vacancies, ensuring compliance with People’s Economy’s recruitment policy and employment law.

• Lead the implementation of formal HR processes e.g. disciplinary processes, contract variations, and act as the key point of contact with People’s Economy’s external HR advisers. 

• Contribute to the development of organisational culture and values and ensure that they are embedded, promoted and enacted throughout the organisation.

• Lead review and development of People’s Economy’s safeguarding policy, processes and practice including staff and trustee training.

• Lead the work to build and maintain staff health and safety and wellbeing, through developing appropriate systems, processes and practices.

• Undertake day-to-day HR administration, including leave booking and sickness absence recording. 

Operations

• Develop policies, systems and processes to support the effective functioning of the organisation and (with support from the Programme Director) which support the implementation of programme and project delivery.

• Develop and maintain People’s Economy’s IT systems, including working with external providers to review IT security. 

• Lead on regularly reviewing and updating People’s Economy’s remote and hybrid working policies and supporting colleagues to access suitable equipment and workspace to carry out their roles.

• Support the Programme Director set up and manage the operation of People’s Economy’s monitoring, evaluation and learning systems and their embedding across the organisation.

• Support the Executive Director to implement People’s Economy’s Diversity, Inclusion and Anti-Oppression (DIAO) policy and lead the annual process of reviewing and updating the policy, and relevant organisational systems and processes to support the implementation of the policy. 

Finance

• Lead People’s Economy’s financial management and control, including:

  • Manage People’s Economy’s book-keeping and payroll providers to ensure that high quality records of income and expenditure are maintained and the smooth operation of supplier payments, invoicing, payroll and pensions contributions.

  • Oversee the timely production of regular financial reporting including management accounts, cash forecasting and quarterly reporting to the Board. Scrutinise regular finance reports and work to resolve any issues identified. 

  • Liaise with People’s Economy’s accountant and manage the annual process of independent examination and producing year-end reports and accounts.

• Lead on financial planning, including the preparation of an annual organisational budget and lead on updating budget information throughout the year.

• Create systems and processes to support staff to develop and manage budgets for the programmes and projects that they are leading.

• With support from the Executive Director, lead the development of organisational business plans and monitoring of progress against them, including reporting on progress to the Trustee Board.

• Lead on maintaining robust and up-to-date information about the organisation’s income pipeline. 

• Lead on fundraising administration:

  • Track progress against income targets ensuring information is kept up to date and regularly updating the Executive Director on the position.

  • Manage funder reporting and invoicing, working closely with colleagues leading funder relationships and with People’s Economy’s book-keeping provider.

Governance and Legal

• Lead on compliance with all applicable regulatory requirements including data protection, employment law, health and safety, and charity law.

• Ensure that People’s Economy has appropriate insurance in place.

• Lead on Trustee Board administration and support the good functioning of the Board, including by managing trustee recruitment processes when required.

• Lead on maintaining the organisational risk register and reporting on it to the Trustee Board. 

• Work with the Executive Director to ensure that there are effective mechanisms to ensure the robustness of external and internal controls (financial and non-financial).

Line Management

• Oversee People’s Economy’s book-keeping providers, and line manage possible future roles, supporting post-holders to carry out their roles effectively and to develop professionally.

For full role description and person specification see attached application pack

Location:  Hybrid working between the A+LUK Aldgate, London office and home.

A great opportunity has arisen for a Research Operations Officer to join our research and innovation team in London. In this role, you’ll support the charity’s ambitious 5-year strategy, where we seek to accelerate progress in respiratory research and innovation by tripling public funding for respiratory research to £150 million each year and increasing our own investment in pioneering research and innovation.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

Reporting to the Deputy Head of Research + Innovation, you’ll be at the forefront of shaping, developing and implementing our exciting new ‘Respiratory Leadership Academy’ (RLA). This aims to attract, develop and retain respiratory research and innovation talent in the UK, through funding, support, and networking for early career researchers. Your work will be instrumental in identifying the needs of early career researchers in lung research and supporting them to build successful careers.

You’ll have outstanding stakeholder management skills, inter-personal skills and the ability to engage and communicate with a wide range of individuals from different backgrounds and circumstances. A self-starter, you’ll have excellent organisation, prioritisation and time management skills, with keen attention to detail. You’ll have a degree in a relevant discipline or equivalent experience with a passion for, and understanding of, the academic research environment.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Role Title: Temporary Operations Manager (Maternity Cover)
Salary: £41,463.70 FTE per year (pro-rata to 4 days per week)
Contract length: 12 months (fixed term) March 2025 to March 2026
Location: Hoxton, London UK

Deadline for applications: Sunday 19th January 2025
Shortlisting / Interviews: second half of January 2025
Start Date: March 2025

Counterpoints Arts is a leading national organisation working at the intersection of arts, migration and social change. For 12 years, Counterpoints Arts has been at the vanguard of cultural commissioning and practice, supporting and producing the arts by and about migrants and refugees, ensuring that their contributions are recognized and welcomed within British arts, history and culture.

The range of Counterpoints Arts’ work has grown considerably since it was founded in 2012 and we are now seeking someone to lead on Operations Management whilst our current Operations Manager is on maternity leave. This role is key to ensuring the smooth running of our charity’s operations, including overseeing day-to-day administrative, financial, and HR functions. The successful candidate will be highly organised, proactive, and have a strong background in charity operations or a similar role within the nonprofit sector. We are particularly interested in recruiting someone whose values align with the charity's mission and overall team culture.

Counterpoints Arts aims to attract and retain talented people from all backgrounds to its team. We particularly welcome applications from those who have been historically excluded from the cultural sector, including people with lived experience of displacement, people of colour and other ethnic global majoraties, people who identify as LGBTQ+, disabled people and people from a working class background.

Responsibilities:

Overall, the role involves ensuring smooth daily operations and charity compliance, managing office administration, supporting team productivity and wellbeing, and liaising with external stakeholders and suppliers.

Finance and Fundraising:

• Ensure financial compliance and oversee bookkeeping, invoicing, and grant payments.

• Support budgeting, financial reporting, and planning with the Director.

• Monitor charity management accounts, project income, and expenditure.

• Manage year-end accounts, filing with the Charity Commission, and Company House.

• Write funding applications and reports, maintain funder relationships, and ensure grant reporting deadlines are met.

• Ensure provisional figures are submitted to various funders and entities

• Write narrative report to go alongside financial report for year end accounts

Board and Senior Management Team:

• Support the Director in preparing Board papers

• Support SMT meetings and assist the Board with reminders and actions

• Update the Risk Register every 6 months according to updates agreed at Board meetings

​HR and Policy:

• Lead on HR activities, annual leave, TOIL, pensions, and contract administration.

• Oversee payroll, recruitment, staff wellbeing, and compliance with employment law.

• Manage temporary staff and freelancers, and update HR policies as needed.

• Lead on the annual team training programme and supporting team with individual

  training ambitions

• Support all staff with wellbeing needs and help address issues with individual wellbeing.

• Organise team training, away days, and foster a positive team culture.

• Ensure staff adherence to policies (e.g., annual leave, sickness, TOIL) and promote

  inclusive work practices.

• Support with Risk Assessments and Safeguarding assessments and help respond to safeguarding concerns or incidents

• Support with Activity Planning

• Support with any placements/internships

• Organise annual DBS checks for all staff

IT:

• Manage all IT systems used by the team of staff and freelancers, including Slack and Google Workspace.

• Oversee CA website management including updates and resolving issues as needed with the web developers

• Communicate any server or IT issues promptly with the team

• Encourage best practice for cyber security to all team members and work with staff to resolve any cyber security issues that arise Compliance and Governance:

• Ensure legal and regulatory compliance, including Charity Law, Data Protection, Health & Safety and Employment Law, and support implementation of relevant policy with the Board and Senior Management Team.

Office Management:

• Manage office logistics, filing, GDPR compliance, and health and safety.

• Ensure safeguarding protocols are in place, reporting issues to the landlord/Building Manager as needed

• Manage insurance renewal and any issues with insurance throughout the year, including

  additional insurance premiums / cover and any claims

Required Experience:

• Proven experience in an operations or administrative management role within a charity, arts, or non-profit organisation.

• Strong financial literacy and experience managing budgets.

• Excellent attention to detail: Highly organised with a focus on accuracy, best practice and compliance.

• Knowledge of HR processes, including recruitment, payroll, and fostering positive work culture

• Ability to handle sensitive and confidential staff and organisational information

• Excellent organisational and project/task management skills.

• Strong written and verbal communication skills.

• Highly literate in IT: experienced with Word, Excel, Google Workspace, Slack, and other organisational software.

• Proactive and adaptable: able to take initiative, prioritise tasks, and adapt quickly to changing circumstances.

• Collaborative with excellent interpersonal skills, capable of working with a range of colleagues, stakeholders, suppliers and partners across the sector.

• Passionate about organisational planning and supporting teams to operate at their best.

Desirable Experience includes:

• Lived experience of displacement

• An interest in/passion for arts and migration

Values and Beliefs underpinning our work

Our work is organised around a set of core values and beliefs that guide our work and inform our decisions.

Our working culture, created through the interactions of our staff, volunteers, trustees, artists, partners and wider network, is based around the principles of mutual respect, collaboration, trust, care, generosity, transparency, accountability and deep commitment to our work.

We are dedicated to ensuring fairness and equity for all staff, regardless of their position, gender, age, race, religion, or background.

How To Apply

Please note that applicants must have a current legal right to work in the UK (this job does not qualify for the UK Skilled Worker Visa).

Please send the following documents to us by email with ‘Operations Manager (maternity cover)’ as the subject, by Sunday 19th January 2025:

• An up-to-date, comprehensive CV

• Covering letter (max one page) outlining how you meet the role and person specification criteria

• A completed Equality Diversity Form. Please download, complete and attach to your application form.

  We encourage applicants to apply even if you don’t feel like you meet every criteria, and please contact us if you have any questions or would like to arrange an informal chat about the role.

  We will review all applications and hold interviews in the second half of January 2025 with the successful candidate starting in March 2025.

The Operations Team Coordinator plays a key role in maintaining operational capability and effectiveness through day-to-day supervision of the Operations Team.

Operations Coordinator
Location: Norwich
Hours: 37.5 hours per week
Salary: £30,367 - £34,705 per annum
Contract: Permanent contract ​

East Anglian Air Ambulance is a regional charity providing life-saving care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond. With two state of the art helicopters and a fleet of rapid response vehicles our crew of critical care paramedics and specialist doctors bring their advanced skills, equipment and medicine to the scene of the incident in the fastest time possible.

The role will support the operations, clinical and aviation stakeholders in the delivery of their function and has a significant impact on the provision of high standards of patient care by the Clinical Teams.

You will coordinate all clinical duty rostering to ensure maximum operational cover, planning clinical staff supervision alongside the operational rota fulfilment and ensuring compliance with rota rules and fatigue management policies. You will also control and monitor on-call rotas, ensuring documents are produced for monthly payroll.

Using your experience of working within an operations environment, you will guide and suggest operational development and policy change to maximise the efficiency of the operations team. You will supervise and coordinate the stock maintenance of medical equipment, drugs and PPE at both EAAA bases ensuring robust and resilient supply chains are in place.

Flexibility is required within this role as the post holder will undertake regular on-call responsibilities, providing guidance regarding operations and estates issues outside of normal working hours.

Named in 2023 as one of the ‘Best Places to Work’ in The Sunday Times national awards, you will be joining a truly inspirational organisation. EAAA not only operates with total patient focus but provides a supportive working environment where everyone can develop and make a difference – Together We Save Lives.

Closing date: Monday 04 November (9am)
Interview date: Wednesday 13 November

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Trafford Methodist Circuit (the Methodist Churches in the Trafford area) seek to appoint a part-time Operations Manager. The successful applicant will play a leading role in operational matters across the Circuit. This role will release resources for mission by helping to provide professional management, advice and oversight in the areas of property management, operations, compliance and administration.

The successful applicant will be required to work within the strategic direction of the circuit as shaped by the Circuit Leadership Team and in line with Methodist Church disciplines.

This post is open to all but the role requires a sympathy with the values,
aims and ethos of the Methodist Church.
The post is subject to obtaining a satisfactory DBS (Disclosure and Barring Service) disclosure.

Operations Coordinator
Responsible to: Director of Finance & Risk

Contract Type: Permanent, full time

Days/Hours per week: 37 hrs per week
Salary: £25,000 a year
Location: Edinburgh

We are seeking an individual with strong administration skills to join our team in the role of Operations Coordinator and support our mission to end homelessness.  This role will support the administrative and operational functions within our offices in Edinburgh and Glasgow, together with our coffee shops and Village, whilst being the first point of contact for inbound enquiries. 

We are looking for a well organised individual, with good problem-solving skills and a can-do attitude to become part of our friendly team and are keen to learn and develop. 

What you’ll be doing:

· Ensuring our offices in Edinburgh and Glasgow are fit for purpose, providing an environment that is welcoming to both staff and external visitors.

· Managing and responding to inbound email and telephone enquiries.

· Manging shop related customer orders, inbound enquiries and invoicing.

· Supporting elements of finance administration, especially during holiday periods. 

· Booking travel, accommodation, training courses and supporting colleagues with other business-related purchases.

· Maintaining the health and safety maintenance tracker and supporting colleagues with actions and maintenance required in each of our operational units and at our Village.

· Arranging meetings and taking minutes if required.

· Supporting with data protection compliance and updating records and policies.

· Supporting the Finance & Risk Director in ensuring our IT systems are safe and secure, in conjunction with our external IT support. 

· Compliance with legislation and adherence to best practice.

· Supporting the Senior Leadership Team with other administrative and operational matters as reasonably required. 

Why join us?

· Impact: your work will empower people experiencing homelessness to transform their own lives through our key pillars of providing homes, jobs, food and support.

· Culture: you’ll be part of a supportive and dynamic team in an entrepreneurial organisation that values your unique take on how to achieve our goals.

· Growth: opportunities to work on exciting projects and learn, grow, and shine in a role that’s as rewarding as it is challenging.

· Perks: competitive salary, flexible working hours, and benefits including:

o 32 days paid annual leave (pro-rata)

o Staff discount at Social Bite Coffee Shops

o Reward Hub (discounted gym, restaurants, shop partnerships)

o Enhanced sick pay

o Cycle to work scheme

o Employee Assistance Programme

o Reflective Practice

o Values Superstars rewards

Application process: please send a CV and cover message. Your cover message should give us a sense of who you and help us understand why you’re a good fit for this role. It could be a letter (up to 500 words), a video or voice note (up to four minutes), or something else.  Ultimately, it’s what you are comfortable with. Note – applications without a supporting message will not be considered.

Recruitment process:
We believe the right recruitment process is one that allows both of us to learn about the other, to ensure that we both make the right decision.  The right candidate will fit well within Social Bite, understanding and believing in our values and what we are trying to achieve. 

There will be a two-stage process (with possibly an initial telephone/teams call) allowing you to meet with Peter Kerr, the Finance & Risk Director, along with colleagues. 

As this role is one that replaces an existing, we are keen to recruit as soon as possible, so all applications will be considered as they are received and interviews scheduled on a rolling basis, therefore early applications for this role are encouraged. 

Salary: £25,400 pro-rata per annum (£31,750 FTE)

Hours: 30hrs a week

Location: Homebased

Are you a supremely organised and motivated individual who is looking to join an exciting organisation that’s truly making a difference to the lives of vulnerable young people across the UK?

The Jon Egging Trust (JET) is seeking to find an exceptional Operations Manager to help us deliver our next exciting phase of growth. Reporting to the Director of Operations and Finance, the successful candidate will be instrumental in implementing our people and culture ambitions, continuing to enhance our ways of working and infrastructure to ensure JET remains the best possible workplace for our talented team to keep changing young lives.

The role requires:

· A track record of operational management and driving efficiencies within a charity or medium sized organisation

· Competence in HR legalities and its administration, with a particular interest in shaping the foundations (processes, systems and practices) that create a fantastic employee experience.

· Experience of Learning & Development initiatives, with a willingness and innovative mindset to build a new approach from the ground up.

· Confidence managing information systems and databases, able to provide input on systems development and commissioning.

· A positive ‘everything is figure-out-able’, ‘let’s find a way’ attitude to solving challenges and seeking operational excellence.

· Exceptional people skills, able to interact and work proactively with internal teams, and comfortable liaising with board and committee members, as well as external parties.

· An understanding of and commitment to good practice around inclusion, diversity and equal opportunities.

You will be joining a fantastically motivated and committed team of home workers who are all passionate about improving the lives of young people through our specialist youth programmes. The successful candidate will be experienced and highly proficient at HR management, adept at process and systems maintenance and improvements, all wrapped up in a multi-tasking, problem-solving, super organised do-er!

We are looking for a person who is self-motivated, a brilliant team player and communicator, but also happy to work autonomously and independently as required. Please see the candidate information pack for detailed information on remit and responsibilities for the role. 

We welcome applicants whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch.  

About the Jon Egging Trust (JET)

At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up. 

Our benefits package includes:

· Flexible working 

· Enhanced annual leave

· Homeworking allowance

· Occupational pension scheme

· Occupational sickness scheme

· Special paid leave provision

Child and adult at risk protection policy statement

The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

To apply

Please complete our online application form.

The closing date is 3rd November 2024 at 23.30 we encourage early submission of your application as we may close the process early.

Intention is to hold interviews on Wednesday 13 November 2024 in Bristol.

Questions?

Contact us via our website: Jon Egging Trust – Inspiration, Teamwork, Leadership, Employability

Please note: To become an employee at JET you must be able to produce evidence of your Right to Work in the UK.

Smyth & Co is delighted to be partnering with Art History Link-Up, a widening participation education charity to find a Charity Operations Coordinator. This role will play a vital role in the organization, supporting all Charity operations. This is a great opportunity for an individual to contribute to AHLU's growth and expansion, supporting the development of new partnerships, locations, courses, and communication campaigns. This role will collaborate with the COO, CEO and wider team to support and enhance programmes, partnerships, and other operations.

 The role will be mainly office-based, in Central London, however with some flexibility for hybrid working as appropriate.

 Some key responsibilities:

• Support the CEO and COO in day-to-day operations.
• Oversee efficient practices, adherence to policies, and operational effectiveness.
• Support fundraising initiatives and explore income streams for sustained growth.
• Collaborate with trustees and teams to advance strategic aims and objectives.
• Support events and administrative tasks such as calendaring and correspondence.

What you’ll bring to the team

• Proven success in project coordination and management.
• Adept at working under pressure, and with excellent attention to detail
• Excellent written and verbal communication skills.
• Exceptional organisational and prioritisation abilities.
• Experience in data analysis with a high attention to detail
• Commitment and enthusiasm for our mission.

About Art History Link-Up

Art History Link-Up believe that art history shouldn’t belong to the handful of people who currently have the opportunity to study it, unfortunately currently, fewer than 1% of state schools offer History of Art A level. To address this, AHLU has provided free courses in art history to over 500 students from over 300 schools across the UK. Their alumni are now studying art history at Russell Group universities across the UK, including the Universities of Oxford, Cambridge, and the Courtauld Institute.

Summary

The role is an exciting opportunity for an outstanding individual to join the Philanthropy and Partnerships team at Diabetes UK. With more people living with diabetes and millions more at risk of developing Type 2, our work has never been more needed. You will lead on prospect research and pipeline management across the Philanthropy and Partnerships (P&P) team, developing a clear strategy that focuses on sourcing prospective donors to fund key priority projects. You will be the overall stewardship lead for the team, overseeing and enabling excellent stewardship - including the creation of materials and delivery of events. You will lead on ensuring compliance with fundraising best practice and will introduce new processes to enhance our efficiency and impact as team. You will lead a function that offers critical expertise and resource to drive income growth, now and in the future.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview(s) date: TBC

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

In this role you will:

• Act as the strategic lead for prospecting and data and information management that underpins all of the Philanthropy and Partnerships teams activities working closely with external partners and internal stakeholders.
• Design and implement innovative and data driven strategies for prospect research, moves management, partnership approval and pipeline development
• Develop and deliver an exceptional stewardship programme, encompassing donor communications, events and impact reporting
• Evaluate and provide critical analysis of fundraising and prospecting activity to deliver actionable insight, process innovation and project management
• Line manage a small team focussing on donor communications, events and prospect research
• You will also be responsible for motivating a small team and actively engage with the wider philanthropy and partnerships team, other directorates and external audiences to maximise opportunities for collaboration and growth.
  

Ideal Candidate

We are looking for a highly motivated professional who thrives on working in a fast-paced complex environment within a large team.

You will need:

• Good knowledge and experience of prospect research, philanthropy and partnership fundraising
• Demonstrable experience in information and data management, analysis and fundraising operations.
• An ability to work collaboratively with key internal stakeholders, to support the development of relationships between philanthropists, partners and Diabetes UK
• To be an excellent communicator, problem solver, and highly accurate and analytical in your work
• To be able to interpret information and make strategic recommendations
• To possess a solid understanding of charity legislation, fundraising regulation, and data protection.
  

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

This role will manage the newly formed operations team to focus on ensuing that all Fundraising teams are able to focus on building relationship, creating asks, building supporter relationships and engagement. The Operations team will focus on all activity that could be described as back office, administration or fulfilment such as fulfilment, cash handling, payments, any other aspects that can either remove activity from fundraisers or support teams to deliver better or more efficient fundraising activity. This role will lead in developing and professionalising our Operations teams. Making sure that the team deliver their key role in ensuring Marie Curies fundraising success. This is an exciting opportunity to set up and run a new team.

You will be responsible for:

- Delivering excellent support across all fundraising teams to ensure they are aided to achieve our income, recruitment and engagement objectives as effectively as possible.
- Improving fundraising approach to support activities, ensuring it is aligned, efficient, and supporting teams across Fundraising to improve their support focused activity whilst ensuring our donors have great support experiences.
- Ensuring the team delivers end-to-end operational delivery of campaigns and products, leading on the sign-off of solutions and ensuring rigorous user acceptance testing of solutions.
- Ensuring Community Fundraising and other Fundraising teams are fully and appropriately supported to ensure the fundraising time is maximized and that supporters have excellent experiences.
- Working with the Web and Technology teams to ensure the Operations team maximises the use of technology to optimize the effectiveness and efficiency of support activity, including self-service if / where appropriate.

Key Criteria:

- Strong, demonstrable experience in an operations role with back office, team support and/or Fulfilment.
- Excellent relationship-building skills across a significant number of clients/teams.
- Experience working with and influencing senior stakeholders.
- Big-picture thinking with a strategic and continuous improvement approach.
- Ability to successfully manage and deliver projects on a larger scale.
- Experience streamlining processes and operations across multiple teams/scenarios.
- Strong people management skills and proven experience in leading teams to success.

Please see the full job description .

Salary: £48,000-55,000

Contract:   Permanent (35 hours per week)

Based:  Edinburgh or a commutable distance. You will be required to commute to our Edinburgh offices 2 days a week minimum.

Application & Interview Process

As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
Close date for applications: the 3rd of Nov 2024

Benefits you'll LOVE:

• Flexible working. We're happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments.  Please email any requests to [email protected]

Would you like to support a dynamic annual conference that brings together a diverse group of people to learn, be inspired and collaborate to achieve workplace justice and fight poverty and discrimination?

Workplace Justice is a new company limited by guarantee that has been created to take forward the annual New Organising Conference. The New Organising Conference is unique in bringing together a diverse group of participants - trade unions established and new, community organisers, not for profits, academics, lawyers and journalists, with a shared interest in worker rights. In July 2024, over 100 people delivered 57 different sessions to an audience of 240 people.

Overview of the role

This role, which will be largely remote, with regular online supervision and periodic meet-ups, offers the opportunity to support an important social justice initiative which has received hugely positive feedback from participants. You will have a high degree of autonomy, and a varied and interesting workload, as well as the opportunity to interact with and meet inspiring activists and educators.  Because of the annual cycle of the conference, you will ideally be able to flex your working hours across the year, with the opportunity for a four week break after the conference.

Job description

To provide operational support for Workplace Justice and the New Organising Conference including finance, website, participant database, registration, social media and governance.

For more information please visit our website.

Key information

Location: London, Manchester, Bristol, Newcastle, or Nottingham.

Hours: 37.5 hours

Start date: December 2024  or January 2025 (we are happy to work with you and your notice period)

Duration: Permanent

Salary: £39,865 - £42,745 per annum if based in London. £37,290 -£40,100 per annum if based in Manchester, Nottingham, Newcastle or Bristol, plus a £312 yearly tax-free work from home allowance.

Application deadline: Sunday 24th November 2024, 5pm

Early applications are encouraged, as we will assess applications and schedule interviews on an ongoing basis.

About upReach

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report. 

Role overview 

upReach is seeking to hire a Product Operations Manager. This is an exciting opportunity to play a pivotal role in our digital transformation journey within upReach’s product and tech team. You will be responsible for ensuring our existing tools are supported operationally while helping to oversee the efficient transformation of our digital products, implementing low-code/no-code solutions and AI technologies, and ensuring these tools are effectively integrated across all departments. You will work closely with both technical and non-technical teams to optimise processes, foster innovation, and drive the adoption of digital solutions. Your expertise will be crucial in monitoring product performance, generating insights, and guiding strategic decisions to expand and improve the technology we use to drive our mission to transform social mobility in the UK.

This position would be suited to individuals who are committed to upReach's mission and have an understanding of, and empathy with, the challenges facing those from lower-socio-economic backgrounds. 

Our values

upReach upholds the following values:

• Perseverance

• Integrity

• Advocacy

• Aspiration

• Proactivity 

Skills 

The ideal candidate for the Product Operations Manager role will bring with them the following skills:  

• Problem solving

• Attention to detail

• Managing competing priorities within a varied workload

• Agile working

• Resilience

Experience 

To be successful, it is anticipated that you would have prior experience in product management, product operations or operations in a technology environment:

• Multiple years experience as a Product Manager, Product Operations Manager or Operations Manager delivering excellent software

• Knowledge of Agile methodologies and product management frameworks

• Knowledge of tech capabilities and how tech can be used to solve issues

• Experience working with developers (especially 3rd party)

• Experience managing data and understanding the use of data

• Experience in managing competing priorities whilst maintaining an exceptional eye for detail, including ability to identify tech bugs and anticipate future issues

• The ability to communicate effectively with technical and non technical specialists, with exceptional stakeholder management skills.

• Experience in dealing with complexity and working independently to find solutions to problems

• University degree in any discipline, or equivalent experience.

Desirable experience:

• Experience in digital transformation and change management

• Experience in managing 3rd party developers

• Knowledge of GDPR legislation and regulations

Responsibilities

You will contribute to upReach's mission, by having full ownership of product operations in multiple product areas and leading on operations within our development team to discover and deliver value to our beneficiaries through our technology.

Core responsibilities include:

• Collaborate with the Head of Product to implement our product strategy and vision including our digital transformation strategy.

• Lead the implementation of low-code/no-code platforms and AI technologies to streamline operations and enhance service delivery.

• Work closely with the Programmes team and external partners to ensure successful integration of digital tools across upReach.

• Identify and implement process improvements and automation opportunities to enhance efficiency and effectiveness.

• Develop and provide training programs to ensure staff are equipped to use new technologies effectively.

• Collaborate with the product team to establish metrics and monitoring systems to evaluate product performance and impact

• Contribute to upReach's strategic planning by providing insights and recommendations based on product performance and technological trends.

Team Culture & Benefits: 

By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture. 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave.

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, this increases to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials.

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Ethnic Minorities Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

  • Socio-economic Background Network

Equal Opportunities

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

upReach is an equal opportunities employer and does not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We support workplace diversity and believe it creates dynamic and effective organisations. We are working hard to increase diversity in our team and would particularly welcome applications from ethnic minority candidates.

Operation Smile is a global nonprofit specialising in cleft surgery and care. We provide medical training, education and mentorship to surgical teams around the world, along with expertise, research and care through our staff and volunteers, working alongside local governments, nonprofits and health systems.

Join Operation Smile UK as our Senior Acquisition Manager and make a difference in the lives of children. We're searching for a fundraising professional with experience in acquiring new donors through a variety of fundraising channels including Door to Door (F2F), digital fundraising, DRTV, cold mailing and door drops. You'll be responsible for managing a £2.4 million budget and developing innovative strategies to increase individual cash and regular giving support.

Key Responsibilities

• Manage and drive recruitment of regular givers and cash givers to grow income and supporter volumes, in a multi-channel programme including Door to Door (F2F), digital fundraising channels, DRTV, cold mailing and door drops.
• Manage relationships with agency partners executing acquisition campaigns on behalf of Operation Smile UK for the betterment of the acquisition programme.
• Lead and execute our door to door (F2F) programme with the goal of expanding this form of acquisition fundraising over the coming years.
• Conduct a comprehensive evaluation of OSUK's digital acquisition fundraising program, including the performance of current agencies and consultants. Develop strategic recommendations and a future-focused plan that leverages the expertise of existing or new external partners.
• Full campaign management and execution in line with prescribed deadlines. This includes briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, training agents, developing campaign analysis and reporting, managing costs and invoice processing.
• Monitor and report on budgets and assist in building future expenditure and income targets. Work as part of the Individual Giving team to reach strategic targets.
• Work closely with the Communications & Digital team, and Individual Giving team to ensure campaigns are in line with brand standards and integrated seamlessly with supporter retention.
• Work closely with the Individual Giving team to constantly refine the newly introduced ‘welcome programme’ aimed at transitioning new donors to retained donors and improving retention rate.
• To work closely with the Senior Database Manager and agency partners to review direct marketing acquisition campaigns and ensure that information is used to maximise income for future campaigns.
• Collaborate with the Senior Database Manager to develop and implement essential Power BI dashboards. Proactively request ad-hoc data analysis to track key acquisition metrics and inform strategic decision-making.
• Introduce new acquisition channels and develop existing ones within KPIs to manage risk and keep fundraising up-to-date within evolving channels.
• To ensure that campaigns are where possible integrated or co-ordinated thematically, creatively and/or by target audience to maximise impact.
• To lead in the training of external agencies, effectively communicating the work of Operation Smile to key representatives.
• Travel to meetings in the UK and overseas where necessary.

Staff Benefits

• Hybrid Working (1-2 days per week at the UK Office if you are based in Greater London or 2 days per month if you are further afield)
• Season Ticket Loan
• 1-day additional holiday each year to a maximum of 30 days annual leave
• Additional days off over the Christmas period
• Cycle to Work Scheme
• Enhanced maternity and sick pay benefits, subject to length of service
• 6.1% employer pension contribution
• Access to the Employee Assistance Programme, a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being. The EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. 

Application Process

Submit your CV for review and we will be interviewing candidates at the latter end of November (dates to be confirmed), with first interviews held in person at our UK office.

The full job description and person specification is provided as a PDF with this job advert.

Note: The deadline for applications has been extended until 30 November.

We are actively recruiting for an Interim Head of HR Operations to join our education client for an initial period of 6 months. Reporting directly to the Director of People and Culture, this role is a key member of the People and Culture leadership team.

You will have lead responsibility for managing the delivery of our Human Resources operational services, ensuring efficient, effective and high quality transactional and recruitment services are delivered across the whole employee lifecycle.

As our interim Head of HR Operations, you will act as our internal expert on pay, reward and HR information systems as well as managing the HR operations team. You will be tasked with researching , developing and implementing reward solutions that support our business, help development of our Recruitment and onboarding and be a lead on HR data using our Core HR system (Midland HR's iTrent and Stonefish) meet organisational and user needs and help ensure that as an organisation we are compliant with legislative and regulatory requirements.

Hybrid working available of 2/3 days in the London offices.