Office Manager Jobs in London

Charity People
Position - Principal Consultant - Exec Search
Salary - circa £55,000 Plus Bonus and Benefits
Location - London/ Hybrid/ Flexible working

About Charity People

Founded in 1990 with support from The Prince's Trust, Charity People has dedicated three decades to transforming the non-profit sector into an appealing workplace, attracting exceptional talent, and facilitating effective non-profit sector recruitment. In late 2023, we transitioned to becoming wholly employee owned. All of our staff have become partners and share the responsibility for the success of the organisation. Click on this link for more information on Employee-Owned Businesses

Charity People is committed to maintaining an inclusive, supportive, prosperous, and fun workplace. We are passionate about supporting the non-profit sector to recruit more effectively, efficiently, and inclusively. Diversity recruitment efforts are crucial, particularly at the executive level, where minoritised groups are underrepresented. Our success depends on individuals who share our passion for making a difference and building a business dedicated to the relentless pursuit of that ideal.

About the Role: Principal Consultant

Join our dynamic Board and Leadership Practice as a Principal Consultant. You'll play a key role in growing our executive search function and contributing to our primary focus-delivering exceptional Executive Search services for Chief Executives and Trustees/Non-Executive Board appointments within the Charity sector.

Our aim is to establish ourselves as the leading talent and leadership partner for organisations, providing invaluable support and playing a pivotal role in their success and impact. Your expertise will be instrumental in shaping the leadership landscape of the non-profit sector, and your contributions will be integral to our mission of making a positive difference in the sector.

Responsibilities:

Business Development

• Manage end-to-end recruitment processes for CEO and Board recruitment

• Respond to RFIs and RFPs and lead on pitches

• Maintain a network of high-calibre contacts to raise the profile and reputation of the Board and Leadership Practice and Charity People

Project Delivery

• Advising clients and potential clients on current sector trends and on running open and inclusive recruitment campaigns

• Challenging and developing the role brief

• Design and execute talent acquisition strategies and brief our in-house researcher and delivery consultant accordingly

• Assessing candidates comprehensively and rigorously.

• Playing the lead role in longlisting/shortlisting meetings

• Advising and managing salary negotiations, packages, start dates, etc

• Collate market-related data such as salary surveys, industry trends, etc.

About You:

We seek motivated individuals with ambition, and a commitment to excellent delivery. You should be solutions-focused, self-accountable, and comfortable working unaided and as part of a team.

Essential criteria include:

• Prior experience in an exec search or recruitment firm, ideally in the Not for Profit/ Third Sector

• Excellent written and rapport-building communication skills.

• Managing multiple assignments at a time and delivering to tight deadlines whilst still upholding the highest quality standards

• Genuine passion and commitment to Equity, Diversity, and Inclusion (EDI).

• High levels of integrity

• Strong reasoning skills to gather information from different sources and identify top-tier professionals.

• Passion for delivering excellence to clients and candidates.

• Previous experience in successfully growing new business and delivering against fee income targets.

Remuneration:

We offer a competitive salary of £55,000, a bonus and benefits package, personal development, career opportunities, and an excellent, high growth working environment.

To learn more and view our Job Description, please send your latest CV to our internal recruitment team by clicking apply. If we find your experience aligns with our requirements, we will be in touch with the JD and details on how to apply formally, if you like the sound of us.

Application Deadline: We will be reviewing applications on a rolling basis so please apply ASAP. ~
Final closing deadline 9 am, Friday, 4th October 2024
1st Interview: Anticipated online w/c 7th October 2024
2nd Interview: Anticipated in person w/c 14th October 2024

Our head office is near London Bridge, though all staff work flexibly. Candidates are likely to need to come into the office 1 day per week for this role.

We are committed to building a more representative workforce and encourage applications from disabled people and individuals from black, Asian, and minority ethnic backgrounds. The range of perspectives and experiences diversity brings is an asset. We aim to create an inclusive, welcoming environment for our staff team, candidates, and the charities we work with.

As part of our commitment to the Disability Confident Scheme, we guarantee to interview all applicants who have a disability provided they meet the minimum requirements in the person specification for this role (key competencies can be found in the job pack). If this applies to you, please let us know that you wish to be considered under the Disability Confident Scheme, along with any adjustments or special arrangements that you need to help you with during the recruitment process and/or for an interview.

If there is anything we can do to make the process more accessible or for you to perform at your most confident self, please just let us know.

We will inform all applicants of the outcome of their interest within 2 weeks of the closing date.

We’re recruiting for a new Head of Fundraising and Communications to build on the growth and development we’ve experienced in recent years, and move us to the next level. 

You will work closely with senior leadership to raise crucial funding, public support and awareness to underpin our organisational strategy, and with colleagues across the organisation to gather and communicate stories and information in a powerful and accessible way. 

This is a ‘doing’ role as well as a senior one. It’s also a wide role and you won’t be expected to be an expert at everything, so we are looking for someone with the knowledge, confidence and strategic approach to play to your strengths and those of your team, while drawing in other expertise and capacity where needed. 

This is an exciting and inspiring opportunity for the right person, both in terms of the role itself, but also the key part you’ll play in helping to enable survivors to recover and rebuild their lives.

XLP is a vibrant youth work charity dedicated to shaping bright futures for young people. Leading the charge against poverty and educational failure in inner London, we offer holistic, long-term support to 11 to 25 year olds in both schools and communities.

We work across nine London boroughs, in four quadrant teams. Each borough has a Senior Youth Worker who oversees the work in those communities.

We’re looking for a Senior Youth Worker to join our South team. You’ll coordinate and develop our work across Southwark, with a particular focus on delivering face to face youth work in schools and on community projects.

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.​

We target our services at the most vulnerable in our community with our client profile closely matching local indices of deprivation. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.

About the Role​

Our Help to Claim service assists people with claiming Universal Credit (UC), from advising if UC is the right benefit for them up to ensuring they receive their first correct payment. Citizens Advice Camden has been delivering the Help to Claim service since it launched five years ago.​

Help to Claim is delivered by telephone, email and webchat as part of the national service. The service is available Monday to Friday 8am to 6pm. As a Help to Claim Adviser, you will contribute towards delivery of this service across all channels on a rota basis. We are based in central London and our Help to Claim team will be working a hybrid office-based/ remote model.​

The role is open to qualified advisers who have recent experience in delivering advice on Universal Credit. Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.​

As a requirement of this role, all staff must also pass a basic DBS (Disclosure & Barring Service) check.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 43 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for graduates who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as an Education Worker on IntoUniversity’s Graduate Scheme, helping to change the lives of young people.

We believe that our Graduate Scheme is one of the most exciting in the charity sector, an excellent career opportunity with exceptional training and hands-on experience, opportunities for promotion, and the chance to work with young people and colleagues who will challenge and inspire you. 

Locations: We have positions available in Clacton-on-Sea, Gateshead/Newcastle, London, Nottingham
Contract: Full-time, permanent
Applications close: 9am Monday 14th October 2024
Start date: January 2025

Salary

London-based positions: £30,000 (including £2,600 London contribution) Other locations: £27,400

What to expect on the Graduate scheme 

How does the Graduate Scheme work?

You’ll be joining our charity as a permanent member of the team.

Our Graduate Scheme provides two years of training and career development and we ask candidates to commit to staying with the charity for at least this duration.

After completing your first year of the programme there will be the opportunity for everyone on the graduate scheme to take on a new challenge and apply for a promotion to Senior Education Worker, subject to satisfactory performance in role.

And after you’ve completed the two-year scheme, you’re guaranteed a position with us - our Graduate Scheme roles are permanent jobs.

New job roles and further promotions are regularly available - many of our Education Workers go on to become Centre Leaders running our centres, or take up promotion opportunities in central operational or Head Office roles.

What could my day look like?

The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.

In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.

As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort. 

Job Title - Senior Research and Child Participation Officer

Contract - Permanent

Hours – 35 hours per week

Salary - £42,000 to £45,000 (depending on experience)

Location - Coram International, Coram Community Campus, 41 Brunswick Square, London WC1N 2QA

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Coram International is a consultancy team based at the Coram Children’s Legal Centre in London. Our team works with UN agencies, international charities and governments around the world to promote and protect children’s rights.

Our work involves providing technical expertise to support the development of laws, policies and programmes to protect children’s rights as well as training and research covering a broad range of thematic areas. Our thematic areas of focus include: the treatment of children within criminal justice systems; violence against children and child protection; protecting the rights of children in the context of migration and asylum; child marriage; adolescents’ access to sexual and reproductive health rights; the rights of children in the context of armed conflict and terrorism; and many others. We work in countries throughout the world.

We are seeking a social researcher, with strong knowledge and expertise in child participation to contribute to all aspects of our work. The position will mainly involve taking a lead role in designing and implementing research studies, assessments, evaluations, mapping and situational analyses relating to children. We are particularly interested in the candidate having a background in participatory work with children. International travel to the range of countries in which Coram International works is an essential part of this role and will be for periods of between 1 to 3 weeks (per mission), up to a total of approximately 3 months per year.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 23:59:59pm, 11th October 2024

Interview date: Weeks commencing Oct 14th and Oct 21st

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Looking for an amazing Research and Insight Executive opportunity? Look no further, as we are very excited to be working with Prostate Cancer UK as they look for a Research & Insight Executive to join a newly created team to lead on a new & exciting appeal. Prostate Cancer UK are supporting men and their families by raising awareness, funding lifechanging research and providing much needed support to those in need.

This role will join a newly created team within the Fundraising directorate and will play a crucial role in supporting an ambitious high value fundraising strategy and the development of Prostate Cancer UK’s first Major Appeal. You will be providing the highest quality of donor research, identifying new prospects and senior volunteer opportunities, as well as providing insights to the high value teams.
This is a very exciting opportunity to develop in Prospect Research and support the charity through a very exciting period as they launch their first ever major appeal.

To be successful in the role of Research & Insights Executive, you will need: 

• Excellent understanding of prospect research theories and processes
• Proven experience of proactively identifying high-value opportunities
• Demonstrable experience undertaking detailed and accurate research, with working knowledge of Raiser’s Edge (or alternative fundraising CRM)

Salary: £28,000 - £32,900
Contract: Permanent, full-time
Location: London/hybrid 1-2 days per week in the office
Deadline: 6^th October

If you would like to have an informal discussion, please call Jake on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

Your role will be to jointly support our team in leading our educational programmes, the Harris Experience (HE) and Harris Experience Advanced (HEA), which are already in place from Year 9 through to Year 13. The HE programme spans three years for each cohort, from Year 9 to Year 11; the HEA programme spans two years for each cohort, from Year 12 to Year 13. Both programmes aim to broaden the cultural and academic experiences of some of our brightest young secondary students in the federation, to give them an outstanding preparation for some of the UK’s top university destinations, including Oxford, Cambridge and medicine. Educational innovation will be encouraged and will be strongly tied to overall programme goals.

This job would suit you if you are a graduate from a Russell Group/competitive entry university, with a strong interest in education and events management. You will need to have a minimum of a 2:1 in any academic degree, an absolute commitment to transforming the lives of young people and a strong interest in Higher Education and current academic events.

For a full job description and person specification, please download the Job Pack.

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. 

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

Switchboard’s listening service is available to all LGBTQIA+ communities in the UK. It offers a safe space for anyone to discuss anything, including topics such as sexuality, gender identity, sexual health, and emotional well-being and more. Handling over 17,000 conversations each year, their services continue to be in high demand, with their network of volunteers offering a vital service to people across the country in times of need, but also proving incredible insights into the issues that impact the LGBTQIA+ community the most.

Since 2021 the organisation has been on a journey to establish a staff team to oversee day-to-day operations within the charity. They are now looking to introduce this new role as they grow throughout 2024 to a team of 11.

Prospectus is delighted to be supporting Switchboard as they look to appoint a Volunteer Community Lead to join the organisation.

This position is offered on a full-time, hybrid basis with 2 days working in the London office a week and the remaining flexibly from home.

The role:

This brand-new role sits within the staff team at Switchboard and reports directly to the Head of Volunteering and Training. The post will work closely with key volunteer-led operational teams. As the charity looks to cover its rota more effectively, they are working towards recruiting and training around 100 new volunteers in 2024, taking the total membership to around 350. This number will continue to grow each year, until they are able to handle ALL of the calls, IMs and emails the service receives.

With this in mind, Switchboard wants to ensure they not only retain new volunteers for a number of years, but that each volunteer books regular shifts, are looked after and feel welcomed and an important part of an active, vibrant and inclusive community.

This role reports into the Head of Volunteering and Training and oversees four main areas: volunteer socials, wellbeing initiatives, celebrations and EDI endeavours. This role is key to ensuring the charity retains, nurtures and engages volunteers within Switchboard, and that they create a community of volunteers which reflects the rich diversity of the wider LGBTQIA+ community.

This vital role will entail, delivering a range of in-person and online engagement events throughout the year, managing the Pride activations for 2025 and onwards, overseeing Switchboard’s programme of volunteer celebrations, managing wellbeing initiatives and ensuring Switchboard continues to celebrate being  a rich, diverse and inclusive organisation.

The person:

The successful candidate will have extensive experience of organising and producing social and professional events of all shapes and sizes. They will have strong exposure to EDI initiatives and will have a natural interest, or actual experience in promoting wellbeing in the work-place.

This person will have outstanding people skills as the soft skill aspects of this role will be absolutely critical to its success. It will be important that this person demonstrates a broad understanding of the issues and challenges people from the LGBTQIA+ community face in their everyday lives. Similarly, this person will need to appreciate that these issues and challenges will also be faced by Switchboard’s community of volunteers as a result.

You will have extensive experience of organising social gatherings in a professional or volunteering setting, both large and small, collating and analysing data to measure effectiveness & impact, managing third party supplier & contractor relationships, in addition to having a collaborative, communicative & empathetic approach to mobilising networks and driving forward levels of customer service and Volunteer experience.

This person will be comfortable with public speaking and engaging audiences, will be highly organised and above all, fully committed to the work of Switchboard, becoming a natural advocate for the organisation both internally and externally as a result. This person will need to be able to manage all in-person events, wherever they are based, so some locational flexibility will be required.

Switchboard is committed to growing a team which reflects the communities it serves, so they actively encourage applications from candidates with lived experience and from all marginalised communities.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.

It's an exciting time our growing organisation as the delivery partner for UCL’s new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and enjoy their time here.  

We are looking for a Communications Coordinator.

Help us make more happen at one of the UK’s leading universities, UCL. We’re looking for someone to take our digital communications forward, grow our social media channels, and keep us at the cutting edge of content and trends. You’ll run the day-to-day operation of our primary digital channels, including social media, and support other teams across the charity to use their digital channels effectively, making sure our communication is consistent and high-quality.

This is a full time and permanent role. This role is also a hybrid working role, where 40% of the role will be on campus based.

Have you got experience of delivering communications campaigns to diverse audiences? Have you got good working knowledge of effective marketing and communications practices? If the answer is yes, then we want to hear from you. 

Our ideal candidate will plan, create and publish a regular schedule of high quality and engaging content across our digital communications channels, including through newsletters and social media, delivering a consistent brand experience, messaging and tone of voice for key audiences. The right candidate will work with creators to develop content that is relevant to our audience and supports our priorities. Where required, create original content to support specific projects and campaigns. The successful role holder will also be responsible for content on our websites and digital assets, ensuring content is high quality, accessible and reflects the organisation’s values.

Prison and Probation Housing Advice Workers 

London 

£35,578 - £39,227 pro rata

Secondment/fixed term opportunities until 31 March 2025 with the possibility of extension

Do you want to work in a role where you can support people to rebuild their lives?

Our client is currently looking for a Custody and Probation HAWk worker to be based in a Prison Establishment and Probation Delivery Unit (PDU). To support The Probation Services objective in reducing reoffending by preventing and ending homelessness.

They are a high achieving team that are undergoing an expansion, making this a great opportunity for someone who is interested in working in a prison to support homeless ex-offenders to help rebuild their lives.

The post requires the successful candidate to be on site 5 days a week (9:00 – 17:00)

In this role you will:

• Support clients to retain existing accommodation or to relinquish tenancies to avoid accruing rent arrears and debt.
• Support clients who will be homeless on release to access appropriate accommodation.
• Work alongside The Probation Service to achieve set interventions to prevent homelessness
• Work as part of a larger team based across 10 prisons and multiple probation offices
• Monitor and manage case load through the case monitoring systems
• Respond to new referrals in accordance with contractual timeframes

• Contribute to effective partnership working with Prisons, Probation, Local Authorities and others to enable suitable support plans and/or personal housing plans to be produced.

• Consider existing risk assessments including engagement with MAPPA when making housing referrals so clients can access safe accommodation that reduces risk and promotes recovery. 

Note, they have both full time and part time positions available in multiple locations

About you

They are looking for someone who has a passion in working with ex-offenders and people who are homeless/at risk of becoming homeless.

The successful candidate will also;

• Work as part of a multi-disciplinary, multi-agency team within the prison and probation environment and to maintain effective relationships with external agencies.
• Be able to work flexibly in a changing and often challenging environment 
• Work to agreed deadlines and targets.
• Support clients with multiple needs, who may display challenging behaviour.
• Accurately report and record progress of work in a timebound fashion, in line with the contract requirements.

They are committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.

Closing date: 10am on 9 October 2024

*Applications will be sent over periodically with interviews for successful candidates arranged on an ongoing basis.

Accessing appropriate support at university will shape a student's experience and it is important that support is available for those who need it. We are pleased to be supporting a prestigious London University in their search for a temporary, full time (35 hours per week) Disability Advisor. The role is running until the 10 th of January 2025 and offers a hybrid working model, with 3 days per week based on-site and the remainder remote.

Key Responsibilities for this role include:

• Managing a large caseload, providing coordinated practical support and advice, assisting students with complex needs and co-occurring conditions, identifying appropriate and individualised support packages, including reasonable adjustments.
• Supporting with the day-to-day administration ensuring student support needs are met, including administrating the dyslexia screening to diagnoses process and processing Disabled Students' Allowance applications.
• Working with students daily to support them, and signposting/referring them to external services, where appropriate, to ensure access to relevant support.
• Maintaining accurate and up-to-date student records.
• Facilitating the provision of appropriate adaptations and support, including the coordination of non-medical support.
• Ensure student enquiries are responded to in a timely manner.
• Supporting the development and maintenance of efficient systems and procedures for students applying for specialist disability related funding.
• Identifying and reporting Safeguarding concerns to the Safeguarding Team in a timely manner.
• Reporting concerns of risk to self, where appropriate, to the Mental Health Advisory or Counselling Services.
• Actively participating in and contributing to the development and delivery of workshops, activities, resources and the Wellness Review.

To be considered for this position, you should possess:

• Previous experience in a similar role in higher education or professional disability advice environment.
• Experience handling, prioritising and problem solving a range of enquiries.
• Strong relationship-building skills, and confidence liaising and engaging with a variety of stakeholders, in a fast-paced environment.
• An empathetic understanding of the challenges faced by people with disabilities.
• A commitment to EDI practices.
• Demonstratable ability to manage and maintain professional boundaries.
• Ability to advocate for those with disabilities.
• Knowledge of safeguarding principles.
• Knowledge of GDPR and procedures related to data protection.
• Excellent organisational and IT skills, including usage of Microsoft Office packages.

If you are interested in this opportunity, please apply below, and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness. 

We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless. 

About the role 

As an Engagement and Assessment Worker, you will be part of Crisis Skylight Brent’s Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre. Engagement and Assessment Workers are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis’ services, delivering a high-quality triage and assessment service, and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. You will also manage a small caseload. 

Crisis uses a case management approach, and the successful candidate will attend case management meetings, reflective practice, and team meetings. You will also work collaboratively with external partners and Crisis Skylight Brent’s Coaching and Learning Teams. 

About you 

To be successful in this role you will have: 

• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way 

• Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service. 

• Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG. 

• Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures 

• Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach. 

• Ability to manage a caseload, and successful relationships with external service providers and partners. 

• Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams) 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 13 October 2024 at 23:55

Interview process: Competency-based interview + written answer to Case Study sent to shortlisted candidates prior to the interview.

Interview date and location: Wednesday 23 October 2024 at Crisis Skylight Brent, 1-2, Bank Buildings, High Street, NW10 4LT 

Can I use Artificial Intelligence (AI) technology for my application? 
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

ETF:

The Education and Training Foundation (ETF) is the workforce development body for the Further Education and Skills sector. We work in partnership with others to deliver professional learning and development for teachers, trainers and leaders. We balance government priorities with sector needs to achieve our core charitable purpose to improve education and skills for learners aged 14 and over.

The ETF believes that the key to improving education and training is to support teachers, trainers and leaders to excel. Everything we do is in pursuit of its vision of:  

• highly effective, professionally confident teachers and trainers  
• first class leadership of the sector  
• FE as the career of choice for ambitious professionals who wish to make a difference.

About the Job:

This is an opportunity to manage the tactical delivery of a range of strategies designed to support Department for Education funded contracts, membership engagement, participation, and growth, and to support corporate and delivery partners acting on behalf of the ETF.

Your Profile:

We’re looking for a Marketing Officer to join our fast-paced, friendly marketing team on a fixed term contract until the end of June 2025. If you have experience of delivering campaigns, love adapting tactics to meet KPIs, and enjoy a supportive environment where you have the space to try new things, this is the perfect role for you.

This is a varied role, and you’ll be working on several projects concurrently, and we’ll want to hear your ideas about how to elevate our work. One day you’ll be working on new brand collateral and thinking about how to engage our member audiences, the next you’ll be delivering tactical activity designed to meet the KPIs of Department for Education contracts. Because you’ll be working across various contracts, you’ll need to build positive working relationships with teams across the organisation, and we’ll be looking to you to think of new ideas to meet objectives.

You will also help us overhaul our use of data and insights, ensuring we make the most of any opportunity to talk to our audiences.

In return, we’ll provide you with a supportive team environment where we encourage new ideas, celebrate our successes, and share our expertise and experience with each other, as well as a range of benefits – think generous annual leave (plus extra at Christmas), hybrid working, access to a comprehensive staff wellbeing programme, volunteering leave and more.

The successful candidate will have:

· Experience of supporting the development and implementation of successful marketing strategies.

· Experience of using appropriate marketing tactics to meet project KPIs, including email marketing, advertising, social media, and direct mail.

· Experience of using a CRM for marketing purposes.

· Experience of email marketing, including building, testing, monitoring, and adapting campaign as needed to ensure effectiveness.

If you would like to receive a full job description for this role, please click here.

If you are an exceptional candidate who would like to make an impact and enjoy working in a vibrant and cooperative environment, we will welcome your application.

Applicants should apply by submitting a CV and cover letter (maximum 600 words), outlining how you fulfil the requirements of this role. 

Information

· Starting Salary: £37,150 per annum to start, with service and performance related progression.

· Contract type: Fixed-term until 30 June 2025 and full-time

· Location: London – Victoria/Hybrid (the role requires at least one day in the office in Victoria)

· Deadline for applications: 4 October 2024

ETF reserve the right to close this vacancy earlier than advertised date.