Office Management Jobs

Overview

Sponsors for Educational Opportunity (SEO London) is looking to hire a Marketing and Communications Manager, reporting to the Head of Outreach and Communications.

• Job Title: Marketing and Communications Manager
• Team: Outreach and Communications
• Location: 41 Great Guildford Street, London SE1 0ES

We offer flexible and hybrid working but office-based work is required from all staff on a regular basis. For this role we require the post-holder to be in the office for a minimum of 2 days per week.  

• Reports to: Head of Outreach and Communication
•  Line Management: Senior Marketing Coordinator
• Term: Permanent Role 
• 28 hours per week
• Ideal start date: ASAP
• Annual salary: £38K–£46K (pro rata) depending on experience

We are open to flexible arrangements for the right candidate

About SEO London

SEO London is a registered charity in the UK dedicated to offering educational, training, and mentoring support to students and young professionals from low socioeconomic and ethnic minority backgrounds.

Our programmes foster pre-professional development, facilitate career access, and ensure long-term success in various competitive global industries. Since our establishment in 2000, SEO London has played a pivotal role in advancing workplace diversity and inclusion. Numerous alumni, who have benefited from our transformative initiatives, now occupy key positions in leading UK and global corporations and firms. Our collaborations span across industries such as investment banking, asset management, consulting, commercial real estate, technology, alternative investments, insurance, and corporate law. Through partnerships with our sponsor firms, we empower our participants by providing industry insights, employability support, and exclusive access to job and internship opportunities in their chosen sectors.

OUR VISION

A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success.

OUR MISSION

To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training programmes.

OUR VALUES

Diversity: We value teamwork and champion diversity in all its forms, including diversity of thought.

Innovation: We foster a culture of creativity and forward thinking. We continuously seek new ideas to support our service users while ensuring the meaningful engagement of our sponsors.

Integrity: We act with integrity and communicate openly with all our stakeholders.

Collaboration: We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.

Who we support

SEO London supports students and young professionals from ethnic minority groups and low socioeconomic backgrounds. We aim to support those who need us the most.

Ethnic minority groups:  As per UK government guidelines, we use ethnic minority to describe all ethnic groups other than White British or other White backgrounds.

Low Socioeconomic backgrounds: At SEO London, socioeconomic background is assessed as belonging to one or more of the following: household income, free school meal status, refugee or asylum seeker background, experience of local authority care, education and occupation of parents, and history of having lived in social housing.

The Role

The Marketing and Communications Manager role at SEO London presents an exciting opportunity for a proactive professional to work in a dynamic environment. This position requires a hands-on approach and allows the individual to apply their full range of marketing and communications skills. The primary responsibility is to lead and execute SEO London’s marketing and communications strategy,

Responsibilities and Accountabilities:

Strategy Development and Execution

· Develop and implement a comprehensive marketing and communications strategy that aligns with the organisation’s mission, vision, and objectives.

· Conduct market research to understand target audiences and adjust strategies accordingly.

· Further develop our plan for B2B marketing.

Business-to-business marketing

· Execute a B2B marketing strategy aligned with SEO London’s goals and objectives.

· Create and manage multi-channel campaigns, including social media, email marketing, and PR, to boost SEO London’s visibility amongst existing and potential corporate sponsor firms.

· Produce sponsor-focused content, including success stories, industry insights and data-driven reports, to demonstrate ROI and the value of partnership with SEO London.

· Cultivate and maintain relationships with media outlets, sponsors and relevant individuals within existing and potential sponsor firms.

Brand Management and PR

· Maintain and strengthen the organisation’s brand image across all communication channels.

· Ensure consistent messaging and visual identity across campaigns, events and SEO London’s online presence.

· Collaborate with sponsor firms and other external partners to promote SEO London content in the media.

· Work with the Impact Team to develop and promote testimonials and highlight SEO London’s annual impact metrics.

Content Creation and Management

· Oversee content creation, including press releases, newsletters, social media posts and website updates.

· Collect and promote engaging stories and testimonials that highlight the organisation’s impact and promote its mission.

Digital Marketing and Social Media

· Review and further SEO London’s social media plan and engagement tactics.

· Manage and grow the organisation's social media presence on platforms such as LinkedIn, X, Facebook, Instagram and TikTok.

· Possess a deep understanding of social media, along with a high level of creativity and expertise, to make the organisation’s social media platforms stand out.

· Develop and execute digital marketing campaigns, including email marketing, social media ads and SEO strategies.

· Manage Google ads and Google analytics.

Public Relations and Media Engagement

· Build and maintain relationships with journalists, bloggers and media outlets.

· Draft press releases and pitch stories, and respond to media inquiries to increase the organisation's visibility and reputation.

Stakeholder Communications

· Coordinate and/or support communications with key stakeholders including donors, partners, and the broader community.

· Create targeted messages for different audiences, ensuring they are relevant and impactful.

Event Promotion and Support

· Support the promotion of events and fundraisers.

· Collaborate with external and internal event organisers to ensure consistent branding and messaging.

Marketing to student audience

· Drive the marketing and promotion of our programmes to students at campuses across the UK.

· Lead digital marketing campaigns for student recruitment during the recruitment season.

· Collaborate with the Outreach Manager to align outreach and marketing efforts, ensuring programme needs and KPIs are met.

· Analyse campaign performance and adjust strategies to optimise engagement and lead generation.

Internal communications

· Support the development of strong and consistent internal communications, working in the first instance with an internal project team.

Monitoring and evaluation

· Oversee quality control of all outputs.

· Use data to understand and improve the performance of the organisation’s communications efforts.

Analytics and Reporting 

· Monitor and report on the effectiveness of marketing campaigns and communications efforts, using metrics to drive continuous improvement.

· Use tools like Google Analytics, Google Ads, social media insights, and email marketing reports to assess and refine strategies.

Team Collaboration and Line Management

· Work closely with other departments to align marketing efforts with programme goals and organisational priorities.

· Provide line management as required, including goal setting, performance management, task planning and execution, identifying learning and development opportunities, and hold accountability for the team member’s outcomes and outputs.

Person Specification

Essential skills and experience of:

· Proven experience in B2B marketing

· Proven experience across communications functions, including PR and social media

· Using data to analyse social communications performance.

· Project management and stakeholder management.

· Demonstrable success in building and maintaining high-impact partnerships.

· Microsoft (Outlook, Word, Excel, PowerPoint and SharePoint) and Canva.

· Internal communications.

· Event marketing and promotion.

Desirable skills and knowledge

· Salesforce CRM.

· Photoshop.

· Knowledge of the UK’s education system.

· A deep understanding of diversity, equity, and inclusion.

Behaviours:

· Positive and proactive self-starter.

· Creativity and thinking outside the box.

· Ability to influence and engage various stakeholders inside and outside the organisation.

· Excellent written and verbal communication.

· Tact, diplomacy and integrity.

· Understanding and compassion.

· Highly organised, flexible, and independent.

· Application of DEI knowledge to foster a positive organisational culture.

Required qualifications

· Minimum of 5 years work experience including experience in a management position.

· Native-level fluency in English, with strong creative writing abilities.

· Bachelor’s degree in a relevant field or equivalent.

What we offer

· Annual Leave: 28 days + Bank Holidays.

· Enhanced Family Friendly Policy.

· Enhanced pension scheme

· Flexible working (2 days in the office) and a lovely office space by Borough Station.

· Benefits:

1. Employee Assistance Programm
2. Discounted gyms via Medicash
3. Charity workers discount Critical illness cover
4. Cash plan healthcare [AM1] and more... Timeline

Closing date for applications: January 6th
First and Second interviews: on rolling basis

We are reviewing applications on a rolling basis.

If you are interested in this opportunity, please apply as soon as possible. 

Equal opportunities Statement

SEO London is committed to ensuring that no prospective or current employee is discriminated against on the basis of race, sex, gender, nationality, marital status, sexual orientation, employment status, socioeconomic background, disability, age, or any other protected characteristic. We also strive to avoid disadvantaging individuals due to any condition or requirement that is not demonstrably justifiable. 

Right to Work
Do you have the right to work in the UK? Unfortunately, at this time, we cannot provide sponsorship or consider overseas applications.

Job Description

Join our team as a Partnerships Manager, helping us to support teachers, champion great teaching and raise the status of the profession by helping us continue to grow our membership and retain existing members. In this exciting and varied role, you will identify and maximise opportunities to attract and retain members at all levels of the teaching profession.

Full details of the role are set out below but you can listen to a brief audio description of the role here.

Job Title: Partnerships Manager

Reports To: Associate Director: Partnerships

Salary: £34,000-£37,000 per annum dependent on experience

Contract: Permanent, full-time

Hours: A full working week is 35 hours and we offer flexible working options

Benefits: Flexible working, generous annual leave, 8.5% employer pension contribution, Paycare, individual and team professional development/learning budget. A full list of our benefits can be found here. 

Based: Office based, with hybrid-working options - we encourage staff to work from the office (London WC1N) once per week. Travel frequently across the UK as required.

Start date: From January 2025, flexible start date for the right candidate

Deadline and interview: Applications will close on 6th December 2024.
Interviews will be scheduled for w/c 2nd Dec and w/c 9th Dec but we will be reviewing applications on a rolling basis so we will interview as soon as a suitable candidate is identified.
Interviews will consist of a task and competency-based interview.

Application: Please apply here by uploading your CV and cover letter. Please use the guidance when writing your cover letter. We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage​.

The Organisation

The Chartered College of Teaching is a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation.

We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils.

We are a growing and multi-skilled team of 30 people, supported by a Board with a significant track record of experience in a range of fields. Our business plan focuses on growing membership and Chartered Status and providing meaningful professional learning opportunities for the teaching profession.

The Opportunity

The Partnerships Manager will support the team in delivering ambitious membership growth targets for the College. Working closely with the Associate Director: Partnerships, the Partnerships Manager will take responsibility for:

• Developing and delivering presentations to drive Chartered College membership, ensuring that trainee teachers, teachers and school leaders are aware of and join the College, including at conferences and sector events.
• Developing new partnerships to support scalable income generation for group memberships, Chartered programmes, accreditation and projects, and introducing bespoke opportunities for customers and stakeholders.
• Supporting existing partnerships and, through those relationships, identifying wider sector challenges for the College to address. This will include working closely with the Associate Director for Professional Learning, Marketing and Communications Manager and Head of Content.

Membership sales 

Most of your time you will be working towards achievement of objectives (including sales and account management and supporting overall membership numbers) and income targets for the full range of products and services including group membership, Chartered programmes, accreditations and projects offered by the College. You will build and maintain a sales pipeline to report to the Associate Director: Partnerships.

Membership engagement

You will spend some of your time managing and implementing workshops, webinars and activities for groups of trainee teachers, teachers and leaders to drive membership engagement, upgrade, renewal and recruitment. This will require regular travel throughout the UK. You will also liaise with training providers, universities and appropriate bodies to support student recruitment and upgrade to ECT membership.

Account Management 

You will spend some of your time:

• Maintaining excellent account management and first-rate customer service with both existing and new partners and customers.
• Working closely with Members, Fellows and supporters of the College to build and maintain relationships and expand potential partnership opportunities.
• Maintaining records in the College’s CRM system (Salesforce), and ensuring colleagues are informed of customers’ status and opportunities.
• With the Associate Director: Partnerships and Membership Manager, managing processes and implementing activities. 

Other

Alongside your main areas of work, you will:

• Continue to engage in your own professional development. 
• Arranging and participating in meetings, and other activities as required.
• Attending and participating in CPD learning activities and training to maintain and develop your knowledge and skills.
• Performing other activities as and when required in order to support the wider team achieve our membership targets.

About You

You do not need to have expertise in absolutely all areas, let us decide! We are committed to creating a diverse and inclusive environment and encourage you to apply. We’re looking for someone who is motivated by our mission and truly passionate about membership growth and supporting teachers. Systems you would be using include Zoom, Excel and Salesforce.

Essential knowledge and experience

• You will have experience in a sales or business development role
• Educated to degree level, or equivalent work experience that demonstrates equivalent ability to analyse information and data
• Experience of building sustained relationships and managing transactions with external organisations.
• Experience of planning and executing recruitment campaigns or initiatives
• Understanding of the British education system, and the key challenges teachers and school leaders are facing

Desirable knowledge and experience

• Experience of membership or subscription sales
• Knowledge of GDPR and how it relates to the storage, retention and use of personal data
• Background in the education sector and/or teaching

Why Us?

As an organisation we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values which outline the distinctive working culture we are looking to create. In particular, these values are reflected in our commitment to: 

• Flexible working: responsive management, flexible hours, hybrid or fully remote working 
• Professional development, including formal and informal training and support 
• Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction 
• Mental health and wellbeing: access to health and wellbeing advice and health cash plan.

Diversity and inclusion at the Chartered College 

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in
• Providing a positive experience of work as part of an inclusive culture led by our organisational values 
• Maintaining an annual EDI action plan - led by the internal team. 

What to expect from the recruitment process

• All applications are anonymised until the point of interview
• Line Managers trained in recognising bias
• We implement a standardised interview template and competencies matrix for a fair and transparent process
• All interviews are conducted via Zoom and the use of camera is optional.

If you require any adjustments in order to proceed with an application please make a request (see application pack).

For more information about joining the Chartered College, please watch this short video from Dame Alison Peacock (CEO).

Your Personal Data

As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Pre-employment checks

All conditional offers of employment are subject to:

• Two satisfactory references
• Proof of qualifications
• Eligibility to work in the UK.

We are an employer committed to the safeguarding of children and young people.

About Global Health 50/50: 

Global Health 50/50 (GH5050) provides rigorous data and insight in the pursuit of gender equality within global health and across sectors, systems and frameworks. Established in 2017, GH5050 operates as an independent, evidence-driven initiative with charitable status registered in the UK. Our ethos revolves around the principles of human rights, particularly in relation to gender equality, and we are resolute in our commitment to effecting meaningful change. 

At GH5050, we embrace an authoritative, analytical approach, underpinned by a genuine concern for social justice and equity. Our work transcends borders, drawing upon a wealth of data-led insights to inform policy, shape discourse, and drive tangible progress. As a trusted source of information and analysis, we serve as both catalyst and convener, fostering collaboration among diverse stakeholders to effect change. 

While founded to monitor and act on inequalities and inequities in the global health sector, GH5050 is now embarking on an ambitious expansion into new sectors, including law and justice and finance and economics building upon our proven model of data-driven advocacy. By leveraging partnerships, engaging stakeholders, and amplifying marginalized voices, we aim to make enduring contributions to the global pursuit of gender parity and social justice. 

Role Summary 

The Operations Executive will join a small but rapidly growing team working at GH50/50. Within this role, and in close collaboration with the Head of Operations you will ensure high quality administrative support across GH50/50, setting the entire team up for success. This is a crucial role that will ensure that things run effectively and efficiently in support of our mission.

This is a brand-new role for GH50/50; therefore we are looking for a bright, self-starter who can work with the Head of Operations to shape the role; providing recommendations to the organisation on administrative processes and own their projects from conception to delivery.

You will play a pivotal role in supporting the charity's administrative and strategic initiatives as we enter a new phase of growth. We foresee that the successful candidate will enjoy variety, will be highly organised and will have a can-do attitude. 

Job Responsibilities: 

• Support the Head of Operations in the smooth and efficient running of the GH50/50 office.

• Organise the Co-CEOs calendars, including scheduling meetings and appointments.

• Support the Head of Operations to prepare and manage correspondence, reports, and documents as required. 

• Alongside the Head of Operations, maintain effective office management and administrative procedures. 

• Manage and triage the organisational email accounts.

• Ensure compliance with data protection and ethics legislation, including being up to date with GDPR requirements (training can be provided). 

• Coordinate support to the team on basic financial management tasks, including expense claims and other reporting. 

• Arrange and coordinate internal and external meetings, including managing calendars, conference call logistics, venue booking and wider meeting preparation tasks, preparing agendas, and minute-taking/dissemination of actions.

• Attendance at internal meetings across all work streams where necessary, to increase information sharing and keep a sense of organisations objectives 

• Coordinate the distribution of board and trustee and advisory group(s) meeting materials and invites. 

• Support the Head of Operations to improve the ease of filing documents through our current systems.

• Own the planning and organising of certain events, including launches, roundtables and conferences. This will include event management and travel booking, when required.

• Flexibility to take on additional administrative tasks as and when needed in support of the charity.

Skills and Qualifications: 

• A keen self-starter, who is passionate about the GH50/50 mission and where they can have impact.

• Experience in working with or for academic institutes for research organisations would be beneficial but not essential, as would experience working with a remote team with globally based stakeholders 

• Excellent organisational and time management skills. 

• Strong communication skills, written and verbal, with high emotional intelligence. 

• Proficient in Microsoft Office Suite. Familiarity with HR and financial management systems would also be beneficial. 

• Excellent interpersonal skills and the ability to build collaborative professional relationships with a wide range of partners across diverse contexts, including whilst working remotely.

• Ability to handle confidential information with discretion. 

• Knowledge and understanding of the charity sector would be beneficial.

All Staff are required to: 

• Demonstrate commitment to GH50/50’s organisational values, including exercising high ethical standards with attention to teamwork, collaboration and integrity. 

• Ensure that they have read and understood all mandatory policies and procedures. 

• Uphold the Equality, Diversity & Inclusion and Anti-Harassment and Bullying Policies, ensuring effective implementation in all aspects of their work for the Charity. 

• Act always within the Charity Rules, Policies, Procedures, and any other statutory requirements. 

• Be proactive, bring ideas, suggestions and contribute to the improvement and development of the charity. 

• Undertake training as required. 

• Attend staff and team meetings as required. 

• Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of colleagues and visitors. 

• To establish, foster and maintain close working relationships with other functions to allow swift resolution of issues and sharing of knowledge. 

• Undertake other duties and responsibilities as appropriate since all staff are expected to work flexibly within their skill level to respond to changing priorities. 

Our generous staff benefits include:  

• 28 days annual leave (pro rata for p/t), plus bank holidays. In addition, we provide 3 days leave over the Christmas and New Year period. 

• Flexible working arrangements with at least 1-2 days per week in the Cambridge office 

• 5% employer pension contribution 

• Employee Assistance Programme (EAP) via Health Assured

• Professional Development and Training 

Salary: Grade 2 – £28,216 per annum

Location:  This role is partly hub based and you will be required to work in the Hub (Manchester or Blackburn) at least one to two days per week

Hours:  Full time 37.5 per week

Contract: Permanent

Closing Date: Sunday 8th December 2024 at 11.30pm

We are looking for someone with administration or secretarial experience gained in a legal environment to be the new Legal Administrator for our National Legal Administration Team. You could soon be playing a vital role helping people who are affected by the housing emergency.

About The Role

You will provide full administrative support to the Legal Team, including taking telephone calls, secretarial duties, data entry, note taking, sorting the post and managing diaries. You will also be responsible for supporting the wider team when required to ensure the effective running of the service. You will need to liaise with clients and third parties, including making appointments and obtaining information. Producing reports, providing an accurate audio typing service, processing legal funding and other documents, managing files, preparing documents for court and entering information onto a case management system are other aspects of this interesting and varied role.

About You

You have secretarial experience gained in a legal practice and audio/copy typing skills with a minimum of 70 wpm, along with advanced knowledge of IT tools including case management systems and MS Office systems.  You have great written and verbal communication skills and enjoy working as part of a busy team.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme, and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About The Team

Shelter Legal provide legal expertise and representation across our Services and is made of four teams - Community Legal, Strategic Litigation, National Legal and Legal Support. The National Legal Team works closely with our national Telephone and Online Advice Service  (TOAS) to identify trends in the issues our clients are presenting with and provide targeted legal work to address them.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please submit your CV, along with a supporting statement. The supporting statement should demonstrate how you meet the three knowledge, skills and experience points in the About You section of the job description, and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Please use real examples and write up to 350 words per point. CVs without an accompanying supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

AIMS / PURPOSE OF THE POST

To manage the day-to-day administrative responsibilities and smooth running of the office including dealing with confidential and financial records.

MAIN DUTIES

• General office duties including, but not limited to, checking and responding to emails to the office email account, handling telephone enquiries and managing correspondence to the office.

• Providing office cover and being present in the office on Mondays to Thursdays. Must be competent and confident in the opening up and locking up of the building.

• Collating data on the client database as required for monitoring and evaluation purposes.

• Oversight of office inventory, including ensuring an adequate supply of stationery, printer ink, tea, coffee, refreshments etc.

• Responsible for the operation and basic troubleshooting of office equipment like printers and computers.

• Ordering supplies and resources for our play therapy service.

• Arranging staff meetings and taking minutes, when required.

• Looking after the maintenance and running of the office including health and safety requirements (such as regular PAT testing, fire alarm testing, emergency lighting testing etc).

• Maintenance and organisation of records and documents on our shared drive.

• Assisting with the recruitment, induction and training of staff and volunteers.

• Researching and sourcing information.

• Support with event organisation and fundraising activities when required.

• Support Trust House staff with particular projects when needed including providing cover 

Key skills and experience required:

• Experience of working in an administrative role. (Essential)

• Strong listening and communication skills, and excellent interpersonal skills with the ability to work with a range of people. (Essential)

• Good organisational skills with the ability to prioritise tasks and manage time efficiently. (Essential)

• Have a working knowledge of Microsoft Word, Excel and other applications. (Essential)

• Attention to detail in filing and collating information. (Essential)

• Ability to work independently and as part of a team. (Essential)

• Flexible and reliable. (Essential)

• Ability to use own initiative to identify and access relevant information and resources. (Essential)

• Ability to deal with sensitive and confidential information, maintain confidentiality and abide by all other Trust House policies and procedures. (Essential)

• Ability / confidence to use database / CRM systems (Desirable)

This job description is a guide to the tasks of the Administrator only. The post-holder is required to undertake such other tasks as are reasonably requested by the CEO and Management Committee.

 1. JOB PURPOSE
AKF(UK) Partnerships Managers are part of the Global Aga Khan Foundation (AKF) Partnerships team tasked with identifying and cultivating new funding partnerships and strengthening existing ones to support our strategic goals. They engage with European and Asian government, foundation, and corporate donors to mobilise resources for ten multisector profit and not-for-profit agencies of the Aga Khan Development Network (AKDN) operating across Asia and Africa. In addition, Partnership Managers are responsible for a portfolio of select grants implementing across AKDN themes and geographies in close collaboration with field units, global teams, and our partners. 
 

2. REPORTS DIRECTLY TO - Deputy Regional Director, Europe and Asia, Partnerships
 

3. JOB TITLE: Partnerships Manager (Programme Manager)

4. KEY RESPONSIBILITIES AND CORE TECHNICAL COMPETENCIES

4.1 Securing resources

• Coordinate, facilitate, and lead the development, review, and quality assurance of expressions of interest, concept notes and full proposals for funding opportunities;
• Liaise and coordinate with internal stakeholders as well as with donors, partners, and consortia to facilitate project design, align proposal and donor requirements, gather required legal and administrative documentation, and draft sections of proposals as needed;
• Coordinate processes of contracting and negotiation, engaging relevant stakeholders, and ensuring contracts ‘get over the line’ in a timely and efficient way;
• When needed, provide direct hands-on support at field level in design of concept notes, proposals, and budgets and conduct donor or field visits to support discussions with new and existing donors/partners;
• Contribute to management systems, such as the Award Information Management System (AIMS).

4.2 Grant management

• Manage and monitor a portfolio of grants through regular interface and coordination with AKF(UK)’s partnerships team, AKF(UK)’s finance team and relevant AKF/AKDN agencies/field units, acting as a central resource for field units in donor best practice;
• Interface with donors and communicate on a regular basis about the implementation of on-going grants to ensure strong, enduring relationships;
• Ensure strong relationship cultivation throughout the grants cycle, anticipate, and plan for future funding and project extensions;
• Oversight, coordination, review, and quality assurance of donor deliverables (e.g. work plans, monitoring and evaluation plans, staffing plans, budgets, close-out plans, donor troubleshooting);
• Ensure adherence with donor requirements, rules, and regulations, and that grant deliverables are produced on time and to a high standard;
• Coordinate contractual amendments, changes, and project adaptations, engage with donors in a pro-active and diplomatic way, and flag potential changes (e.g. budget revisions, extensions, risks) in advance to ‘trouble shoot’ and ensure smooth project implementation;
• Facilitate grant monitoring efforts including routine coordination meetings, donor steering committees, donor project visits, and donor monitoring missions;
• Undertake coordination and administrative tasks related to grants and support the maintenance and update of grant management tools and tracking systems such as AIMS.

4.3 Donor engagement and positioning

• Support the partnership unit in researching, sourcing relevant information, and performing analysis of market trends on new donors, peer organisations, and funding opportunities to identify potential funding and partnering matches for AKF and AKDN priorities;
• Work with country teams, AKDN agencies, and the Global Programmes Team (GPT) to identify, build, and support strategic partnerships on aligned global and regional initiatives, innovations and themes with likeminded donors and partners;
• Develop positioning materials (e.g. presentations, capability statements, briefs, talking points), collaborating with communications teams, to enable effective donor engagement;
• Engage with new and existing donors and partners to identify solicited and unsolicited funding opportunities;
• Guide teams to make informed, effective decisions on which opportunities to pursue (including ‘Go No-Go’ requests);
• Identify, cultivate, and pre-position with partner organisations to form or join consortia focused funding bids;
• Conduct due diligence on new partners in coordination with finance and partnerships teams.

4.4 Influencing development and communicating practical lessons and results

• Support the influencing of the development sector by convening and participating at events (e.g. conferences, roundtables, policy forums) to share lessons, innovations and knowledge about our programmes that position us as ‘thought leaders’;
• Engage communications teams to identify opportunities and support the development of content (e.g. social media campaigns, videos) that promote AKF and AKDN’s work and position us as ‘partners of choice’ in the sector. Carry out any other duties as assigned by the Deputy Regional Director of Partnerships or Regional Director of Partnerships.

5. QUALIFICATIONS, SKILLS, KNOWLEDGE, EXPERIENCE, BEHAVIOURS, ATTRIBUTES

5.1 Qualifications

• Undergraduate degree essential;
• Postgraduate degree in a relevant field preferrable.

5.2 Skills

• Creativity, critical thinking, and project management;
• Entrepreneurial, pro-active self-starter with maturity and emotional intelligence;
• Ability to problem-solve, work independently and manage multiple tasks in a fast-paced environment with numerous and competing deadlines;
• Ability to handle complex relationships with colleagues and external stakeholders in a professional manner;
• Excellent writing, speaking and other communications skills, with thoroughness and attention to detail;
• Ability to provide stable, consistent, reliable and courteous communication when dealing with external organisations, senior colleagues and community members;
• Strong financial literacy, including the ability to read and produce detailed budgets and business plans
• Strong IT skills, including Microsoft Office 365 and Salesforce;
• French language skills desirable, but not essential;
• Proficiency in one of AKDN’s languages is desirable but not essential (e.g. Arabic, Farsi, Russian, Portuguese, Urdu).

5.3 Knowledge

• Strong proven understanding and knowledge of the UK/European and Asian donor landscape;
• Knowledge of and commitment to international development.

5.4 Experience

• A minimum of 2 years of experience working in international organisations or donor agencies, including field-level implementation or management, and at least 5 total years of professional experience;
• Experience in resource mobilisation and developing relationships, including direct experience with European (EU, Germany, Norway, Sweden, UK) and Asian donors;
• Experience in developing and writing donor proposals and arguments, business cases, concept papers, briefs, executive summaries, as well as coordinating multiple inputs from a variety of sources, and simultaneously managing a variety of relationships;
• Experience developing budgets and business plans;
• Proven success in managing grants in complex organisations with numerous stakeholders.

5.5 Attributes

• Committed to international development, improving the quality of life and promoting pluralism through civil society;
• Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust and respect from others; promotes credibility and professional reputation;
• Respectful of diversity; sensitive toward others in their context, situation and challenges; pluralistic, open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age;
• Committed to acting ethically and upholding safeguarding standards towards all staff, volunteers, and beneficiaries of the organisation.

5.6 Behaviours

• Communicates clearly and concisely, individually and across a broad scope of stakeholders and communities; expresses complex ideas and concepts in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs; encourages dialogue and effective communication by others;
• Builds, maintains and deepens constructive and effective relationships with stakeholders with a specific focus on AKF’s mission; changes approach to achieve desired results if required;
• Has a service focused orientation to others, is flexible and always puts the good of others at the centre of decision making; optimises respect for others and is dedicated to AKF’s purpose and fulfilling the mission;
• Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning to strengthen high business performance. Is proactive in teamwork, has the capacity for continuous learning to facilitate AKF’s mission;
• Inspires self and others to greater performance, professional standards and results; likes to get things done, seeks understanding of goals through role clarity and vision; accepts new challenges and opportunities to enable selfreliance and achievement of full potential; seeks learning, demonstrates a sound mind, and open to change; gives and receives timely balanced feedback;
• Acknowledges creativity, has the desire to expand capacity for new innovations (including technology); adapts established methods for new uses; creates individual, team and organisational learning opportunities; is focused on improving systems and processes; open to change; analyses and synthesizes and challenges conventional thinking; supports the development of communities of practice;
• Enterprising attitude that is quick to search out alternative solutions to needs or problems; demonstrable ability to foster a healthy organisational culture of teamwork and collaboration in problem solving; creates and participates in communities of practice to establish networks of problem solving and organisational learning. 

6. KEY RELATIONSHIPS
Internal Relationships

• Management team
• Staff and volunteers
• Peer partnership managers
• AKDN colleagues
• AKF field unit colleagues
• AKF Head Office colleagues

External Relationships

• Partners
• Donors
• Government bodies
• Beneficiaries
• Relevant UK communities 

Application Details:

• • Applicants must already have the right to work in the UK.
• Must include CV and a supporting statement that outlines why you want the role, why you want to work for AKF(UK) and how your experiences and skills to date make you the most suitable applicant for the role.
• Application link: www.the.akdn/careers/2193194
• Closing date: 02 nd December 2024
• Salary: £40,000 - £45,000 per annum (dependent on skills and experience) + benefits

Work with us - be our next Library Manager in Kingswood

Our current Library Manager for Share Bristol Kingswood has been promoted to Share Bristol Development Manager, so we are looking for a motivated and organised people-person to be our new lead in Kingswood.

Job title Library Manager (Kingswood)
Reports to: Development Manager
Based from: Share Bristol Kingswood, 1-5 High St, Kingswood, BS15 4AA.
Work pattern: £12.75 per hour, around 15 hours a week – some flexibility for the right candidate.
Contract: Permanent

If you’re passionate about sustainability and our local communities, love working with people and things, can find your way around a sander and a spreadsheet, and want to work part-time for a local charity, then we’ve got a really lovely job for you.

We’re looking for someone to start as soon as practical, and work around 15 hours a week. The working hours will be mainly around when we are open for lending sessions, and will include some Saturday shifts (9.30am to 3pm). The pay is £12.75 on commencement, and you benefit from free membership of Share Bristol, so you can borrow whatever you want, whenever you want for free!

We look forward to hearing from you!

Closing date: 9am on Monday 2nd December 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please note: The successful candidate must have the legal right to work in the UK and will be required to have a Basic DBS.

No agencies please.

Are you an experienced manager with a passion for delivering high quality services to people with learning disabilities? Are you committed to working in collaboration with service users, maximising independence, self-confidence and integration in the community? If so, you may be just the person we are looking for to take lead on developing and moving forward our outreach service in South Camden.

We are now looking for a motivated and efficient Project Manager to oversee our established outreach service in South Camden, which provides support to adults with mild-moderate learning disabilities and a range of other needs, including mental health and complex health needs.

The role will include coordinating and providing excellent person-centred care and support to service users, to enable people to live independently in their own home and be supported in all areas of day-to-day living. You will also oversee the development and implementation of care plans designed to provide meaningful choice and a range of activities and support to people with learning disabilities.

You will be involved in developing and implementing a range of creative and innovative new activity groups focusing on social interaction, learning and general wellbeing for service users with learning disabilities, promoting their independence and reducing reliance on 1:1 support.

 The ideal candidate will have experience of leading and coaching a team supporting people with learning disabilities or another vulnerable client group. Experience of supporting people with high and complex support needs would be an advantage. In return, we offer a supportive environment in which people are encouraged to develop their skills, as part of a well-established and experienced team of managers.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Relate Mid & East Surrey, the leading provider of relationship support services across the region, is seeking an Operations and Services Manager who can run operations for an organisation that supports the local community with their relationships.

Healthy relationships between family members, partners, friends and colleagues are paramount to our wellbeing. Relate is here to develop and support relationships particularly by helping families, couples, individuals and young people make their relationships work better through counselling or mediation.

We are a thriving and successful charity with two centres, a charity shop and we operate within three local schools.

As part of the national federation of Relate, we are an independent local charity with a turnover of around £325k and deliver around 5000 hours of high-quality counselling per year. We offer face-to-face services as well as online webcam counselling services. Over the years we have established an exemplary team of supportive and conscientious individuals, made up of 2 clinical supervisors, 20 counsellors, 1 mediator, 9 Receptionists, 3 office staff and management and 4 volunteers.

We’re looking for an Operations and Services Manager who is passionate about supporting effective, high-quality service delivery within a charitable organisation. This is a senior role within our organisation so you will have a strong background in administrative and operational management, with experience in a client-focused environment. Your approach will be hands-on, and you’ll bring a positive attitude to overseeing day-to-day operations and managing a dedicated team of support staff and a small pool of reception volunteers.

We expect candidates to demonstrate an understanding of the kind of services Relate provides and a passion and commitment to our social purpose.

This is a part-time role for 25 hours per week, working across both our Epsom and Reigate centres, and some home working.

Salary £22,857 -  £25,000 per annum, depending on skills on experience (based on a full-time salary of £32,000 - £35,000)

This post is subject to a Standard DBS (Disclosure & Barring Service) Check.

Interviews will be conducted on a rolling basis and the role will be closed when we have successfully recruited.

About the BSAVA:

The BSAVA is a professional membership association which exists to pioneer a sustainable future for our members and the wider profession. With a membership of more than 10,000 veterinary surgeons, vet nurses and students, we rely on over 300 volunteers to help us achieve our mission. Volunteers provide an essential connection to subject matter expertise as well as to the members who benefit from the products and services we develop to help them thrive as professionals.  Each year BSAVA volunteers work with us to continuously improve and innovate the numerous education courses, events, and publications we deliver to help them and their peers succeed. 

The role:

The British Small Animal Veterinary Association (BSAVA), based near Gloucester with hybrid working, has a fantastic opportunity for an experienced Volunteers Manager to lead a progressive and inclusive volunteer culture within BSAVA. This role is central to ensuring best practices in volunteer management and enhancing the volunteer experience. The ideal candidate will bring expertise in volunteer management, an understanding of equity, diversity, and inclusion (EDI), and the ability to inspire a thriving volunteer community that supports BSAVA's values and strategic goals.

If you are a proactive, empathetic, and organised individual with a passion for volunteer management and a desire to make a difference in the veterinary profession, we would love to hear from you.

Skills and experience:

The successful candidate will have an HR qualification or equivalent experience and be able to demonstrate experience of managing volunteers either through projects or committees. 

We are looking for excellent communication and interpersonal skills, and able to manage competing priorities.  The individual must be empathetic and able to engage a diverse range of people, not only inspiring them but motivating them to want to get involved.  Experience of community building, either online or in person would be of benefit.  The right person will be flexible and take a non-judgemental, solution orientated approach. 

Other essential skills include:

· Excellent IT skills including Microsoft Office

· The ability to work proactively, using your own initiative to accomplish a variety of tasks

· A flexible approach to work

· High attention to detail

· Exceptional organisational and time management skills

· The ability to work effectively within a team

This post reports to the CEO.

We offer:

· Generous employer pension contributions starting at 7% and increasing to 10% with length of service

· Holiday starting at 25 days (plus bank holidays) rising by 1 day each year up to 28 days, plus a further entitlement of an additional one day every 5 years of service.

· Bupa dental plan.

· Enhanced pay for maternity, paternity, adoption and other family-related leave.

· Life assurance of 3 x annual salary.

· Support for hybrid working for our employees, meaning you can work at home for up to two days a week and we also have a comprehensive Flexible Working Policy.

· Access to a free legal helpline where you can ask our specialist lawyers for legal advice on an array of topics.

· Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and a network of mental health first aiders. Plus, enhanced Company sick pay, access to private medical insurance upon completion of 12 months’ service, occupational health service and annual flu vaccinations.

· Training and development.

· Free onsite parking, and for those who wish to cycle, we offer a cycle to work scheme which provides a discounted purchase of a bicycle and accessories for healthy, low carbon travel.

· Last but by no means least, we have regular social activities and events for those who wish to join!

And we are:

Community friendly – offering paid leave to volunteer for a charity or not for profit organisation.

Committed to supporting sustainability in our work and in the veterinary profession.  The Association has completed a certified carbon audit and has been awarded Silver accreditation with Investors in the Environment.

So, if you are bold and innovative, strive for excellence whilst taking ownership and accountability of your work, show passion for what you do and work effectively in a team – then you’ll be a great fit for the Association, and we would love to hear from you.

About the role

WorldSkills UK is seeking a proactive and detail-oriented Finance Manager to support our Financial Controller within a small Finance and Procurement team. The ideal candidate will have a strong foundation in finance operations, high reliability, and the ability to manage multiple tasks with accuracy and efficiency. They should be able to operate independently while collaborating effectively with colleagues across the organisation, supporting them with financial insights and guidance. This role is an excellent opportunity for a skilled finance professional who thrives in a collaborative, mission-driven environment and is committed to supporting WorldSkills UK’s strategic and financial objectives.

Role purpose

This role supports the Financial Controller with the day-to-day operations of the Finance and Procurement team, ensuring that financial transaction postings are complete and accurate in preparation for the management accounts. It involves working closely with colleagues across the organisation, providing assistance with financial queries and promoting smooth, efficient financial operations.

Key tasks and responsibilities

1. Ensure the accurate, timely processing of financial transactions, helping to ensure efficient operations

• Prepare and process invoices and Purchase Orders (POs), ensuring accuracy and timely handling.

• Prepare weekly payment runs and expense claim processing, helping to ensure consistent, smooth operations.

• Work on bank, creditor, and debtor reconciliations, assisting in resolving queries to maintain accurate records.

2. Ensure the monthly payroll preparation and processing ensuring accuracy and timely processing of any changes:

• Prepare monthly payroll and pension contributions payments ensuring accuracy and adherence to timelines as instructed by HR.

• Maintain electronic records for payroll, assisting with year-end documentation and ensuring compliance.

3. Lead on the provision of financial systems, ensuring data accuracy and accessibility:

• Manage Sage 2000 and Sicon/WAP updates and troubleshooting, providing assistance to other colleagues as needed.

• Maintain organised electronic filing systems to ensure accessible and reliably data for reporting and audits.

4. Leading the month-end and year-end closing processes, ensuring accurate and timely completion:

• Under the guidance of the Financial Controller, conduct monthly balance sheet reconciliations helping to identify and resolve any discrepancies.

• Support end-of-year preparation to ensure compliance with statutory reporting and thorough, accurate record-keeping.

5. Provide support to the Financial Controller in budgeting and forecasting:

• Assist the Financial Controller with budget preparation and forecasting, contributing to analysis that informs strategic decisions.

• Perform variance analysis, identifying deviations from budgets and aiding in explanations and corrective recommendations.

6. Prepare records and documentation for audits and grant claims, supporting compliance

• Assist in gathering documentation for audits, ensure necessary information is organised and available.

• Support monthly grant claims by helping to ensure accurate documentation that aligns with funding requirements.

7. Ensure tax in particular VAT compliance tasks are completed accurately, meeting regulatory requirements:

• Ensuring the timely and accurate completion of VAT returns, in adherence to tax regulations.

• Support end-of-year tasks, such as generating P11d returns, ensuring compliance with statutory requirements.

General

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Manage, support and motivate allocated staff to successfully deliver activities/tasks.
• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.
• WorldSkills UK’s established management policies for dealing with risks and issues for the Finance and Procurement team and the wider organisation.
• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.
• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.
• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.

Person specification

Key: [E] Essential / [D] Desirable.

Qualifications and experience:

• AAT Qualified or ACCA/CIMA Part qualified [E].

• Experience of working with Sage 200 Professional, 50 Payroll and Sicon/WAP [D].

• Chairty finance experience is beneficial [D].

Knowledge and skills:

• Strong analytical abilities to break down financial data and issues into component parts, identifying root causes and making systematic, rational judgments based on relevant information [E].

• Proficient written communication skills, able to convey financial information clearly and concisely in reports, emails, and other documentation [E].

• Knowledge of partial exemption VAT regulations and processes [E].

• Proven experience in managing staff, including recruitment, setting objectives, and supporting staff development [E].

• Skilled at presenting complex financial information clearly and effectively to a variety of audiences [E].

• Able to build and maintain effective relationships, working respectfully and collaboratively with others [E].

• Intermediate to advanced proficiency in IT systems and packages, including Excel and databases [E].

Personal qualities and attributes:

• Highly reliable and trustworthy, demonstrating integrity and a high level of ethical standards [E].
• Self-motivated, able to work independently and proactively with general guidance [E].
• Creative thinker with strong problem-solving skills [E].
• Adaptable and open to new ideas, flexible in working methods [E].
• Able to remain calm, focused, and productive in a variety of work environments, including under pressure [E].
• Strong team player with a collaborative approach to work [E].
• Positive and encouraging, with the ability to support and motivate others [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].
• Prepared to travel within the United Kingdom [D].
• Able to spend time away from home [D].

Please see attached Application Pack for further details on how to apply.

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.

The Friends of Conquest Hospital CIO supports The Conquest Hospital by providing additional equipment and services that directly enhances the health, comfort and wellbeing of patients, their families, and hospital staff. We aim to ensure that patients receive the best level of care, diagnosis and treatment locally. Over the past decade, we have donated items and services totaling over £3.5m.

The General Manager is responsible for the overall management and operation of The Friends of Conquest Hospital, overseeing daily operations and leading the development and implementation of new opportunities for the charity.  Reporting to the Board of Trustees, the General Manager will work collaboratively to fulfill the charity’s objectives, driving various fundraising initiatives. This dynamic, hands-on role requires a blend of strong management and operational skills, fundraising capabilities, excellent communication and relationship-building abilities, and a genuine passion for enhancing local healthcare services. You will bring a "can-do" attitude, balancing business as usual with a visionary approach to the charity’s growth and sustainability. Candidates with experience in fundraising are particularly encouraged to apply.

Key Responsibilities: 

• Provide strategic leadership and direction in alignment with the Friends goals and values. 

• Oversee all aspects of organisational management, including financial stewardship, resource allocation, and risk management. 

• Cultivate relationships with donors, partners, and community leaders to support fundraising efforts and drive growth. 

• Lead and inspire a dedicated team of staff and volunteers, providing mentorship and support for professional development. 

• Foster a culture of collaboration, transparency, and accountability amongst staff, volunteers, and stakeholders. 

• Develop and implement strategic plans to enhance the charity's impact and sustainability. 

Personal Attributes:

• Inspirational leadership: Capable of motivating and empowering teams, volunteers, and stakeholders. 

• Resilient and adaptable: Able to manage challenges and drive innovation in a rapidly changing environment.

• Collaborative: An advocate for teamwork and open communication, working across multiple departments and with diverse groups.

• Visionary: Forward-thinking with the ability to align the charity’s goals with the needs of Conquest Hospital and the local community. 

This is an exciting opportunity for an experienced leader to make a lasting impact in the healthcare charity sector, contributing to the wellbeing of patients, families, and staff at The Conquest Hospital.

Additional Information:   

• Salary: £35,000
• Hours: 30 hours / 4 days
• Contract: Permanent
• Annual Leave: 20 days per year + statutory holidays 
• Staff Pension
• Able and willing to work occasional evenings and weekends. 
• Willingness to undergo a DBS check.
• The expectation is that most of the hours will be carried out at the charity’s base at The Conquest Hospital. 

Applications

To apply please send your CV and a covering letter (no more than 2 sides of A4). The deadline for applications is 12 noon 18th December 2024. 1st stage interviews will be held week commencing 13th January 2025. 

If you have any queries or would like an informal conversation, please contact us by email.

Grants Manager-Ukraine Humanitarian Appeal

***Please download the job description for full details. Applicants must have relatable experience gained within any of DEC's 15 member charities***

[Trialling hybrid working: 2 days in the office per month, which is subject to change]

Compulsory 2-week office attendance during an appeal

Salary: £40, 560 per annum.

Contract status: Full time to December 2025, with the potential to extend

The Ukraine Humanitarian appeal raised £439 million and helped an estimated 6.9 million people in Ukraine and neighbouring countries. The Grants Manager is integral in working closely with DEC colleagues and members to build and sustain, a solid understanding of the evolving humanitarian context. The Grants Manager will maintain strong oversight of the DEC funded programme including the reporting cycle, adaptive programming and facilitate strong and relevant engagement with DEC member charities and local partners and external briefings over the duration of the response.

Key responsibilities:

Communication and Collaboration

• Key programmes point of contact regarding the DEC funded programme, responding to enquiries from member charity programmes and other related staff, facilitating timely and accurate communication.
• Maintain strong understanding of response context.
• Manage and provide timely, response briefings to internal and external audiences, key stakeholders including the Foreign, Commonwealth and Development Office [FCDO] and, other key stakeholders.

Analysis and Reporting

• Review, evaluate, and advise on member charity plans and reports for consistency, trends analysis and coherence of data across submitted documentation.
• Contribute to the review and analysis of plans and reports submitted by member charities in response to DEC appeals.
• Share timely and relevant information and analysis from plans and reports with DEC member charities and local partners. 
• Manage external reporting requirements including preparation of stakeholder reports and infographics.

Management and Leadership

• Coordinate the team’s surge capacity to deliver points above, which may involve managing and inducting a team of external consultants and training them in the use of our knowledge management system [Box].
• Coordinate with the Programme Quality, Accountability & Learning team to ensure monitoring, learning and accountability initiatives are timely and appropriate to the response.
• Support with real-time reviews, community perception studies and other related MEAL activities.

If you have recently worked in any of DEC’s 15 member charities, and have demonstratable humanitarian experience of Ukraine, with the competence to prepare timely/accurate reports and deliver credible presentations to diverse audiences, then you will be perfect to join an incredible team and organisation.

We cannot predict the need for a future appeal, but should one occur during the contract for this role, the successful applicant may be asked to stay on for an extended period.

How to apply

Please provide an anonymised CV & cover letter and state your initials (only) on both documents. Please send both (anonymised) documents as detailed, sharing your full name in the email correspondence

We will be interviewing on a rolling basis and hope to appoint quickly. Should you not hear from us within 4 weeks of submitting your application, please assume that you have not been successful on this occasion.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.

About the role

WorldSkills UK is seeking a dynamic Network Member Manager to support and expand the growing network of institutions that are part of our award-winning Centre of Excellence. This role is vital to driving value for members and enhancing our flagship programme, which is dedicated to transforming Technical and Vocational Education and Training (TVET) across the UK. As Network Member Manager, you will manage relationships, engage members, and maximise the impact of the Centre of Excellence, ensuring member institutions have access to world-class training and development resources. Your work will support the Centre of Excellence set new benchmarks for teaching, learning, and assessment, ultimately contributing to the UK's global competitiveness in skills excellence.

Role purpose

The Centre of Excellence is WorldSkills UK’s cornerstone programme aimed at raising the standards of teaching, learning, and assessment across TVET. By harnessing international best practices and expertise, it fosters innovation and advances the quality of education across the sector. As Network Member Manager, you will be at the heart of the programme joining a vibrant and diverse team, working closely with member institutions to deliver impactful, sustained engagement and provide strategic support.

Key tasks and responsibilities

Programme management and reporting:

• Establish and maintain an account management framework to encourage member participation in the Centre of Excellence’s core offerings.

• Track and report on member engagement metrics, leveraging data insights to drive retention, satisfaction, and continuous improvement.

• Regularly evaluate and refine the member engagement framework to meet evolving needs, including offering tailored training and development solutions.

• Prepare comprehensive reports for management and leadership that provide insights into programme outcomes, trends, and impact. These reports will inform partners and stakeholders, highlighting the Centre’s achievements and demonstrating value to support continued engagement.

Member engagement and relationship management:

• Build effective working relationships with senior leaders from across the membership, serving as the primary point of contact for ongoing support.

• Develop and execute a robust engagement strategy to ensure that institutions gain maximum value from their membership.

• Oversee the enrolment and validation of new members, guiding them through the onboarding process and ensuring alignment with programme requirements.

• Conduct regular needs assessments and check-ins with members to ensure alignment with the Centre’s objectives and identify opportunities for enhanced engagement.

• Facilitate knowledge-sharing and collaboration opportunities within the network to foster partnerships and shared learning.

• Lead the annual recognition review, coordinating judging panels and planning events to showcase and reward excellence across the network.

Member communication and support:

• Collaborate with marketing and communications teams to keep members informed about events, training opportunities, and programme updates.

• Respond to member inquiries promptly, providing resources and guidance to support their full engagement with the Centre.

• Lead promotional activities to boost member engagement and manage the creation of impactful content for publications, social media, and other channels.

• Conduct and share impact studies that demonstrate the benefits of the Centre’s programmes, helping to raise the profile of WorldSkills UK across various platforms.

• Promote WorldSkills UK’s products and services to drive growth and increase reach within the education sector.

General responsibilities for a manager:

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Manage, support and motivate allocated staff to successfully deliver activities/tasks.

• Manage resources (including staff, volunteers, suppliers, and partners) so that all project elements are delivered to acceptable standards on time, to budget and meet the required specifications and objectives.

• Contribute to a performance driven culture ensuring outcomes and activities are continuously monitored, reviewed, and evaluated against grant KPIs, resolving issues, and initiating appropriate corrective action.

• Establish a strong mechanism to measure impact, capture, report, and transfer intelligence across programmes of work.

• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.

• Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the Workforce Development team and the wider organisation.

• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.

• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.

• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.

Person specification Key:

[E] Essential / [D] Desirable.

Qualifications and experience:

• Experience working with in Further and Higher Technical Education. [E]

• Experience establishing strong working relationships with senior leaders across education and training. [E]

• Experience in network or member management, ideally within an education or workforce development context. [E]

• Experience in developing and implementing engagement strategies to drive member satisfaction and retention. [E]

Knowledge and skills:

• Strong relationship management skills, with a demonstrated ability to build and sustain positive, collaborative partnerships [E].

• Excellent communication and interpersonal skills, with the ability to influence and motivate diverse stakeholders [E].

• Strong organisational skills and a proactive approach to managing multiple priorities and deadlines [E].

• Ability to implement change initiatives, focusing effort and commitment on making change work [E].

• Ability to analyse data and use insights to inform decision-making and improve processes [E].

• Knowledge of account management frameworks and best practices in member engagement [D].

• Familiarity with CRM systems and other tools for tracking member engagement and programme impact [D].

Personal qualities and attributes:

• Very reliable and with a high level of probity [E].

• Able to work to own initiative with broad direction [E].

• Able to think creatively and solve problems [E]. • Flexible in working methods and ideas [E].

• Excellent team player and collaborative approach to work [E].

• Enthusiastic and able to motivate others [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].

• Prepared to travel within the United Kingdom [E].

• Able to spend time away from home [E].

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.