Office Jobs

Join Our Team as an Office and Data Lead (Pathways)

At Bexley Voluntary Services Council (BVSC), we are dedicated to fostering a robust, sustainable, and impactful voluntary and community sector that enhances the lives of Bexley residents. As the Office and Data Lead (Pathways), you will play a pivotal role in our consortium, One Bexley, where eight voluntary sector organisations collaborate to support local individuals with care and support needs. Your expertise in data analytics and your ability to act as a central access point will ensure that residents receive the right support services to maintain their independence and achieve their personal goals.

In this role, you will manage the Pathways Triage, oversee referral processes, and produce analytical data and performance reports. You will also support the Single Point of Contact Triage officer, maintain and update SharePoint sites, and monitor the availability of consortium partners. Your efforts will help raise the profile of our services within the community and ensure that information and advice are consistently up-to-date and accessible. If you meet at least half of the requirements, we encourage you to apply and join our proactive and supportive team.

This role has become available due to an internal promotion and this is something that we strive to do within the organisation. We prioritise internal hiring and are committed to filling all our roles from within our talented team whenever possible

Key Duties:

• Manage Pathways Triage, including calls received and allocation of referrals
• Provide line-manager support to the Single Point of Contact Triage officer
• Create templates for referral and performance monitoring
• Produce analytical data, trend analysis, and performance reports
• Maintain and update SharePoint sites as central resource areas
• Ensure information and advice regarding voluntary sector services are up-to-date
• Monitor availability of consortium partners and service demands
• Suggest training and process improvements
• Create process flows and how-to guides for systems and best practices
• Monitor all referral pathways and maintain accurate statistics
• Prepare reports, monthly e-bulletins, and publicity materials
• Raise the profile of the single point of access in community networks
• Act as the intermediary between the London Borough of Bexley and the consortium
• Attend staff meetings, supervision, and training as required
• Comply with BVSC policies, procedures, and key legislation such as GDPR and Safeguarding
• Undertake any other duties as required, including travel throughout the borough

Equality, Diversity, and Inclusion: BVSC is committed to promoting equality, diversity, and inclusion in all aspects of our work. We welcome applications from all individuals, regardless of background, and are dedicated to creating an inclusive environment for our team.

As the UK’s leading dementia research charity, we’re determined to stop this from becoming a reality. We’re working to revolutionise the way we treat, diagnose and prevent dementia. But we will not stop there. With your support, we will keep going until every person is free from the heartbreak of dementia. We exist for a cure.

Sitting within the Chief Executive’s Office, this new position of CEO Office Executive will play a key role in delivering high quality, proactive administrative support to our Senior Leadership Team and Board of Trustees. They will be carrying out key administrative duties within the team, predominantly in executive support but also more widely across governance, strategy and internal communications. 

Reporting to the Head of Governance, they will be a key member of the Governance and Executive Support team, enabling members of Alzheimer’s Research UK’s Senior Team to carry out their roles efficiently and to support delivery of Alzheimer’s Research UK’s strategy.

This role is also available for those looking for part time working with a minimum of 28 hours.

Main duties and responsibilities of the role:

Administrative support

To provide proactive and high-quality administrative support to enable our Senior Team to carry out their roles effectively, to include:

· Assist the Executive Support team in providing administrative support to the Chief Executive and other Executive Directors as required.

· Arrange and attend meetings across Alzheimer’s Research UK, which may include taking and issuing minutes, drafting agendas, collating and distributing papers as appropriate, locating suitable meeting venues, room reservations and refreshments.

· Filter general information, queries, telephone calls, emails, and invitations received for the senior leadership team by redirecting to an appropriate point of contact.

· Ensure travel arrangements, including international travel, are managed effectively and within budget, including booking travel and accommodation, producing a detailed travel itinerary, arranging currency and visa requirements.

· Complete expense claims, ensuring receipts are obtained and expenses are claimed in accordance with the relevant policy.

Governance, internal communications and strategy

· Work with the Governance team to support delivery of Alzheimer’s Research UK’s governance arrangements including preparation for meetings, management of meeting logistics including locating suitable meeting venues, room reservations and refreshments and general support as required. 

· Help maintain a calendar of activity within the CEO Office to support the prioritisation and preparation ahead of engagement opportunities for Alzheimer’s Research UK’s Senior Team. 

· Conduct research and information gathering to support project planning and decision making.

· Learn how to use / and be proactive in using the organisation's CRM system (Salesforce) to record key activity for the CEO Office Team.

· Support the internal comms team in their aim to make all employees feel connected to the organisation and their colleagues. This could include supporting the preparation and delivery of employee events, assisting with the collation of information for regular, all-employee comms, such as the monthly all-employee meetings and the monthly CEO newsletter, and helping to promote the CEO Office via Internal Comms.

· Work with the Director of Strategy and Governance to provide support on key priority projects relating to strategy delivery.

· Help arrange and service CEO Office team activities throughout the year.

What we are looking for:

· Previous experience working in a busy administrative or coordinator role.

· Excellent customer service skills.

· Excellent inter-personal skills, with an ability to build and maintain relationships, trust, and inspire respect at all levels.

· Excellent prioritisation skills.

· Strong team player who can work both independently and collaboratively with stakeholders at all levels.

· Excellent written and verbal communication skills, with a high attention to detail.

· Excellent planning and organisational skills, with the ability to manage a varied workload.

· Strong ethical standards and a high level of personal integrity and empathy.

· Ability to maintain discretion and confidentiality at all times.

· Excellent listening skills

· Able to demonstrate flexibility, an ability to learn and a willingness to adopt new ways of working.

· Proficient IT skills in Microsoft Office (Word, PowerPoint and Excel).

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £25,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 23rd February 2025, with interviews likely to be held week commencing the 3rd March 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

PRCBC needs a self-motivating and committed Practice Manager to manage and hold responsibility for our ongoing office management, legal administration, and financial administration operations. The postholder is expected to be at the core of and involved in all aspects of PRCBC’s future development, working closely with PRCBC’s CEO/Senior Supervising Solicitor, Solange Valdez-Symonds. This new post will be based at our office in Hammersmith, London. For further details, please see Job description and Person Specification. 

How to apply

If you wish to apply for this post, please fully complete our application form and equal opportunities form and return completed copies to the email address as shown within our 'Job Application Form'.

Hours: Full time, 37.5 hours per week​

Location: Hybrid working between Vauxhall, London (3 days in the office per week) and home​

Contract: Permanent​

Do you want to work with a multiple charity of the year winner? We are FoodCycle, and our vision is to make food poverty, loneliness and food waste a thing of the past for every community. We connect communities, reducing loneliness and food poverty – working with thousands of volunteers and surplus food to help everyone who needs us. By creating welcoming spaces for people from all walks of life to meet, eat and have conversations, we are supporting people’s health and mental wellbeing.​

You will support our mission by ensuring efficient office operations and maintaining a safe and organized work environment. You will have the opportunity to liaise with all levels of the organisation, from the CEO to the volunteers who work at our community meals. No two days will be the same, and tasks will range from organising travel for regional teams, sending out equipment to support new Projects launches, and answering the main office telephone to supporting larger projects like our annual guest surveys.​

You will have the opportunity to improve processes and seek efficiencies. You will be an excellent communicator, with great organisational skills and previous experience in an office environment. You will be confident answering phone calls, including from vulnerable people, and be able to work on various projects at once. This is a hybrid role, with 3 days a week at our Head Office, so you will need to live within a one hour commute of Vauxhall, London.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​​

Deadline for your application:11.59pm on Sunday 16th February 2025.​

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview. We will shortlist applications as they come in, so we recommend applying early.​

Interviews: planned for Wednesday 19th February 2025.​

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.​

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Basic DBS check.​

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.​

We currently have a vacancy for a full-time and permanent Office Administrator. This role involves working on the reception, making bookings, responding to enquiries, dealing with customers and supporting the ministers. The Office Administrator will provide a warm welcome to all visitors to Hinde Street Methodist Church and be part of a small and friendly team. The role is largely administrative but there will be opportunities in digital communications, marketing and community engagement.

You’ll have a passion for organising and a flexible approach. You will help ensure that meetings and events take place in suitable venues, at convenient times, and are accurately minuted. You’ll liaise with the external premises facilities team as and when necessary to ensure the smooth and safe running of the office environment. You’ll also act as the main point of contact for external contractors such as our phone/ internet providers. 

You’ll support the CEO with diary management and help us ensure Board meetings, volunteer events, and staff meetings/activities take place throughout the year. Our Board meet six times a year on a Tuesday evening, so you’ll need to be available for those.

Da'aro Youth Project is looking for a dedicated Office Administrator to help us provide essential support to unaccompanied asylum seekers and refugees from the Horn of Africa. In this key role, you’ll be a vital part of our dynamic team, ensuring smooth operations, managing records, and contributing to the growth of our programmes that empower young people across London. This is a unique opportunity to provide essential administrative expertise to an organisation that advocates for change and creates a welcoming environment for young refugees and asylum seekers in London. 

Role Summary 

This role supports the entire Alcohol Change UK team, more specifically the Head of Office, People and Governance. They undertake administration for the People team, such as co-ordinating and supporting recruitment and maintaining Personnel records. This busy and diverse role works across the charity with all members of the team as well as our office and IT suppliers, solving basic IT issues and keeping the office running smoothly. The post holder will also be the first point of contact for the charity: answering our phone and directing enquiries as appropriate.

NOTE: The role is 70:30 split between office and IT: People, though this fluctuates to a higher focus on People and HR during times of recruitment.

The post holder will also work with our Governance and Executive Officer to support the Board of Trustees.

Key Tasks and Responsibilities 

Office

• Keep our physical office running well, including answering phones, welcoming visitors, organising electronic filing, operating our room bookings system, overseeing postage and print.
• Support the HOPG with office tenants including room booking, key cutting and buildings maintenance.
• Liaise with any buildings, repair and maintenance works (e.g. cleaning, pest control, etc) at the London office.
• Procure office stationery, consumables and equipment.
• Support all staff and associates with basic IT troubleshooting, including liaising with the IT support team and IT account manager.
• Support with the compliance of Health and Safety through training reminders and maintaining the Health and Safety platform.
• Help the team keep up-to-date with cyber security training (externally provided).
• Review supplier contracts and research alternatives to present best value quotes to the HOPG, such as insurance, utilities, etc.
• Book courier services when required and arrange delivery of resources to team members.

People

Recruitment:

• Support recruitment advertising, co-ordinate booking of interviews and support interview panels.
• Assist with the induction and onboarding of new starters.
• Update digital People records.

Learning and Development:

• Support in-house training/skills shares and maintain documentation/recording of these sessions.
• Support in booking external staff training.
• Produce and maintain records of internal and external staff training.
• Research, help develop and implement a new training and development policy.

Equality, Diversity, Inclusion and Belonging (EDIB):

• Quarterly reporting on Diversity statistics.
• Support in the organisation and running of the EDIB Forum

Other

You will also be expected to:

• Support the HOPG with People projects such as annual reviews and staff surveys.
• Generate and analyse reports related to sickness absence or TOIL to support with payroll processing.
• Attend training courses and events as required and share learning with other staff and trustees, as relevant.
• Occasionally work weekend and evening hours, for which time in lieu will be given.
• Undertake other work as requested by your line manager.
• Support the wider team with events such as the Dry January ® challenge, Sober Spring, etc

We are seeking a skilled and dedicated Operations and Office Coordinator to join our growing team and contribute to our mission of supporting individuals affected by spinal cord injuries.

This isn't just an administrative role! As an Operations and Office Coordinator at Back Up, your primary objective is to provide comprehensive operational support while fostering a positive and efficient workplace for the team. This pivotal role extends beyond administrative duties—whether it's liaising with IT to prepare laptops or conducting Health & Safety inductions for new joiners, you ensure a smooth transition for new staff members. Additionally, you will be responsible for keeping health and safety protocols up to date and managing the office to be a great workplace for the team. Your diligent efforts directly contribute to the effective management of services within the charity, furthering its mission to empower individuals impacted by spinal cord injury by delivering services that promote confidence, independence, and positive adjustment.

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience, and potential to apply.

About us:

At Back Up, we inspire people affected by spinal cord injury to get the most out of life. Each year, we reach over 1,000 people with our award-winning services that are designed and delivered by people affected by spinal cord injury.

Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive, and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

The Head of PMO is a critical role to help us evaluate, prioritise and sequence projects to ensure that we allocate our resources in line with our strategy. The purpose of the role is to own, communicate and govern the organisation’s overall project portfolio, shaping and implementing ways of working, within the PMO team and across the organisation.  Through robust project portfolio management and governance, the role holder will keep us focused on achieving our strategy and deploying resources accordingly.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Who are we?

We are Manchester Students’ Union, the biggest SU in the country, supporting over 40,000 students throughout their time at university. We help to make student life the best it can be by supporting students to campaign for change, creating opportunities to meet new people, providing employment opportunities, providing advice and support and being a safe place on campus.

We are a values-centred organisation that employs around 90 permanent, full-time members of staff. We recruit a wide range of roles throughout the year within all our departments from our Commercial team operating Manchester Academy Venues, 13 Media, Bar 532 & Kitchen and Corridor Coffee to our Student Activities, Student Engagement, Marketing and Communications, Finance, HR and Facilities teams. Our team of around 400 part-time, studying staff are instrumental in providing to support to all departments as well as leading major projects like Student Angels. When you join UMSU, you’ll be immersed in an environment that empowers staff to make great things happen and we're always on the lookout for innovative, passionate, and proactive people to join us.

Our values are really important to us and shape the work that we do every day. As part of our recruitment process, we want you to demonstrate how your experiences, behaviours and skills align with our values. You can find more detailed explanations of our values on our website.

About the role

We’re looking for an enthusiastic and proactive Advice Office Administrator to join our friendly team at the University of Manchester Students’ Union (UMSU).

What’s the role all about?

As our new Advice Office Administrator, you’ll be an essential part of our Advice Service team. Your work will make a real difference to students by supporting Advisors to help students with everything from academic concerns to financial and personal challenges.

You’ll be the friendly first point of contact for students, ensuring their queries are handled efficiently. Alongside this, you’ll play a key role in keeping our service running smoothly by managing team schedules, maintaining records, organising meetings, and even helping with communications and events.

What will you be doing?

• Welcoming students: handling in-person and online enquiries, and signposting to the right services.
• Team support: scheduling, organising files, and ensuring processes run smoothly.
• Communications: updating the website, drafting emails, and coordinating events.
• Data and feedback: keeping records up to date and helping us improve by collecting student feedback.

What we’re looking for:

• Excellent communication and customer service skills – you’ll love interacting with people!
• Strong organisational skills with the ability to multitask and prioritise your workload.
• An understanding of confidentiality and safeguarding (don’t worry, we’ll provide training).
• IT-savvy with experience in tools like MS Office.
• Someone who is approachable, detail-focused, and loves working individually as well as part of a team.

The details you need to know:

• Salary: £25,440 – £28,620 per year.
• Contract: Full-time, permanent (35 hours per week, core hours 10am–4pm, Monday to Friday).
• Location: Based in the UMSU Main Students’ Union Building, right on the University of Manchester campus.

What’s in it for you?

You’ll be joining an organisation that’s all about community, progression, and making a real impact. We’ll provide opportunities for you to develop your skills, meet new people, and be part of a supportive and fun environment.

If this sounds like the perfect fit for you, we’d love to hear from you! Apply today and take the first step in joining our amazing team.

Opportunity to join our team as a

Telephone Carers Support Officer

Carers Support Centre (CSC) Bristol and South Gloucestershire provide support services to carers for adults who care for people that could not manage without their help.  All the care they provide is unpaid.

The Telephone Carers Support Officer is a key post in the team and provides information, advice and support to carers over the telephone at our offices in the Vassall Centre, Fishponds

You will join a busy and supportive team that provides several services to support unpaid carers in Bristol and South Gloucestershire.  Our services include carers assessments, one to one support, counselling, walk and talk, and Carers Emergency cards. 

Hours of work: 26.5 hours per week (Tuesday Wednesday and Thursday 9am – 5pm. Friday 9.30 am – 1.30 pm.)

Salary:  £17,952 actual for 26.5 hours.  (FTE £25,406)

Location: Based at the CSC Offices at the Vassall Centre, Fishponds

The role will include:

*Responding to enquiries to the CarersLine service via telephone and email online for information, advice, guidance and support.

*Responding to these enquiries promptly, using online and telephone to resource information if necessary

*Referring and signposting carers and professionals to internal and external services where appropriate

To fulfil this role, you will need:

*Recent experience in a customer service role, providing a service that may include advice and/or support work

*Ability to listen, and communicate well on the telephone and good literacy skills

*A drive to support people and help them find solutions to the challenges in their caring role

*Computer literacy - experience of working with a client database would be helpful

Applications can be made via an application form, which is available from our website  where you will also find a full Job Description & Person Specification, and an introduction to Carers Support Centre.

If you would like to know more about this role, please call Dawn Osborne-Tiller.

If you do not have access to the internet, please call our office or email us.

Closing date: 5th February 2025 @ 9am

Interview date: 20th February 2025 at the Vassall Centre, Fishponds

Registered Charity Number: 1063226 

We are an Equal Opportunities employer, and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

This role is responsible for the smooth operation of the MSI global support office, including the procurement and management of office-related services, maintenance, health and safety, premises regulatory compliance, and stakeholder management. You will manage the office management and shared services budget and be responsible for supplier contract negotiation, oversight of works completion, close-out, extension, and renewal, while ensuring contractual changes are communicated to relevant stakeholders.

Where possible, you will carry out minor building and housekeeping maintenance with your team to maintain a safe, clean, and efficient working environment. Additionally, you will lead office refurbishments ranging from minor upgrades to major renovation projects, ensuring they are delivered on time, within budget, and with minimal disruption to operations. You will also be responsible for space management, optimizing the allocation and usage of office space to accommodate changing business needs, support hybrid working models, and promote collaborative and productive work environments.

In collaboration with the People and Culture team, you will play a key role in fostering an inclusive and engaging office environment that supports employee well-being and productivity. This includes planning and executing initiatives such as wellness programs, ergonomic workspace solutions, and access to mental health and well-being resources. You will also organize social and team-building events to promote collaboration, recognition, and a positive organizational culture.

You will develop and implement strategies to enhance office sustainability and efficiency, as well as contribute to diversity, equity, and inclusion (DEI) efforts in workplace planning. In this role, you are expected to proactively address employee concerns related to the office environment and facilitate feedback channels to improve services and engagement.

You will liaise with various team members, senior management, and suppliers to deliver tasks to a high level of customer satisfaction. This role involves managing the office management budget, reporting on monthly key performance indicators to the Global Director and senior executive board, and contributing to strategic initiatives that enhance employee engagement, satisfaction, and well-being while ensuring operational excellence.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills and experience:

• A seasoned facility management professional with BIFM membership and extensive training in Health and Safety, preferably NEBOSH-certified, with comprehensive and practical knowledge of Risk Assessments as well as Building, Electrical, and Mechanical Regulations.
• Comprehensive understanding of Health, Safety, and Environmental (HSE) regulations and their application in workplace settings, with experience ensuring compliance and conducting regular audits and inspections.
• Extensive project management experience, adept at leading and delivering facility upgrade projects, maintenance programs, and operational improvements within defined budgets and timelines.
• Skilled in contractor management, including selecting, onboarding, supervising, and evaluating contractors to ensure high-quality service delivery, compliance with health and safety standards, and adherence to agreed SLAs.
• Deadline-oriented with a proven track record in successfully managing service delivery against defined SLAs (Service Level Agreements) and KPIs to ensure optimal performance and efficiency.
• Budget management experience, proficient in Excel, with the ability to create budgets, analyze trends, forecast usage, and perform data manipulation to support strategic decision-making.
• Proven expertise in procurement and contract management, skilled at negotiating and managing service agreements, vendor relationships, and supplier performance.
• Strong experience in building maintenance provision and strategic planning to address operational and structural needs.
• Exceptional communicator (written and oral) with strong people management skills, capable of leading multidisciplinary teams and engaging stakeholders at all levels.
• Highly organised, self-starter with initiative, problem-solving skills, and a proactive approach to identifying and implementing improvements.
• Ability to be present at Conway Street, W1 premises five days a week to oversee operations and ensure service continuity.
• Personal values that align with MSI's mission, fostering a collaborative and value-driven working environment.

Please see the job framework on our website.

Location: London (this is an office-based position).

Full-time: 35 hours a week, Monday to Friday (For UK based team members).

Contract type: Permanent

Salary: £46,000 – £59,600 per annum for UK based candidates. Discretionary bonus + benefits. For all other locations, the salary will be banded within the national context.

Salary band: BG 10

Closing date: 17th February 2025 (midnight GMT). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply. 

We have an exciting opportunity for an Office Manager to join our London team.

Do you want to make a difference every day? Do you want to contribute to providing a safe environment for all our teams to work within and contribute to the running of London operational services.

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

The role of the Office Manager is to be responsible for the Victim Support London office and the services relating to it. This includes overseeing administration, health and safety and facilities management.

The main responsibilities/activities of the role include:

• Manage the administrative and facilities management function to ensure the smooth and effective running of the service
• Manage Health and Safety & fire records in accordance with VS policies and procedures including premises risk assessments, monitoring and remedial action
• Manage VS assets including mobile phones, computers, photocopiers and order office supplies
• Assist with onboarding of new recruits including DBS checks, Right to Work checks, arranging relevant equipment and IT access and health and safety induction for new starters
• Undertaking monthly health and safety checks and monitoring office compliance
• Provide administrative support for the London Management Team
• Act as the first point of contact for building and health and safety matters, repairs and site visits.
• Ensuring all confidential and sensitive data is stored securely in accordance with VS Data Protection Policy and compliance with GDPR

This role is based at our London office close to Old Street tube.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.