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The Royal British Legion, London (Hybrid)
£32,910 per annum, inclusive of London Supplement
Posted 5 days ago Quick Apply
Closing in 4 days
Haven House Children's Hospice, Woodford Green (Hybrid)
£50,000 per year
Haven House is looking for an experienced Finance Manager to oversee the operational activities of the Finance function.
Posted 1 week ago
Closing in 2 days
Doctors of the World UK, London (Hybrid)
Between £15,200 and £30,400 per annum £38,000 pro-rated (FTE)
Posted 2 weeks ago Quick Apply
Closing in 6 days
Andrew Simpson Foundation, Remote
£41,000 - £45,000 per year
Posted 2 weeks ago Quick Apply
The Family Centre (Deaf Children) Elmfield School, Bristol (Hybrid)
£30,000 per annum (pro rata) / Actual Salary: £19,400
Posted 3 days ago
Closing in 5 days
Dalgarno Trust, W10, London (On-site)
£31,250 pro rata per year (£25,000 per year for a 28 hour week).
Posted 3 days ago
Closing in 3 days
Caxton Youth Organisation, SW1V, London (Hybrid)
£36,000 - £41,000 per year
Posted 2 weeks ago Quick Apply
Swindon and Gloucestershire Mind, Swindon (On-site)
£27,000 (FTE per annum)
At Swindon & Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community.
Posted 3 days ago Quick Apply
Closing in 5 days
Citizens Advice Waltham Forest, Greater London (Hybrid)
£34,135 pro rata (actual salary £27,308)
Posted 3 weeks ago
Page 33 of 34
London, Greater London (Hybrid)
£32,910 per annum, inclusive of London Supplement
Full-time
Contract (12 Months Fixed Term Contract)
Job description

Role: Support Analyst

Location: London, Haig House, with hybrid working

Contract Type: 12 Months Fixed Term Contract

Hours: 35 hours per week, Monday to Friday

Salary: £32,910 per annum, inclusive of London Supplement

Are you seeking a challenging Contract opportunity? Would you like to utilise your strong IT, systems and customer service experience and join a leading UK Charity?

We are looking for a Support Analyst to join our busy Service Desk team on a 12 month fixed term contract basis.

Reporting to our Service Desk Team Leader and working as a key member of the wider Service Delivery team, this role will see you as the first point of contact for all customer support incidents, requests and problems. Your focus will be to deliver operational excellence through providing technical support to all RBL staff and volunteers ensuring all enquiries are handled consistently and efficiently with a strong focus on customer service.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Service Desk operates as a cohesive unit, frequently collaborating with various parts of the organisation. In your day-to-day activities, you will engage with everyone from CX to volunteers. Key responsibilities will include:

· Act as the contact point for customers seeking technical assistance in person, over the phone, e-mail or via chat

· Provide when on-site, technical support in person to a broad range of reported incidents which cannot be resolved remotely. 

· Prioritise and manage workload effectively, managing several open incidents/problems concurrently while ensuring every customer receives the highest levels of service

· Escalate unresolved enquiries as necessary to the next line of technical support and work collaboratively to resolve issue for the customer

· Liaise with 3rd parties and suppliers as appropriate to resolve technical problems and in the management of other peripheral equipment

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London, Haig House Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

RBL employs c 2,000 people across the country campaigning on behalf of the Armed Forces community, delivering support services to them, leading Remembrance on behalf of the nation, raising funds to support our work and developing and running the organisation and our network of membership branches. RBL is modernising, and we are ambitious to deliver more for the communities we support. It’s therefore an exciting time to be part of both changing the lives of our customers and changing the organisation and its future capacity and capability.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: Monday 29th July 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact our Resourcing team directly.

Application resources
Posted by
The Royal British Legion View profile Company size Size: More than 1000
Posted on: 15 July 2024
Closing date: 29 July 2024 at 23:30
Tags: IT,Customer support,Data Analysis,Data Entry,Information Management

The client requests no contact from agencies or media sales.