Office Administrator Jobs

The Baobab Centre is a non-residential therapeutic community that supports young asylum seekers and refugees who have experienced human rights abuses and have sought asylum in the UK as unaccompanied minors. Our two focus areas are rehabilitation and justice.

This is a unique opportunity for a passionate and experienced fundraiser to progress further in their career, with the freedom to creatively enhance and develop the fundraising strategy of an impactful community-based charity.

As Senior Fundraising Lead you will be Baobab’s key fundraiser and a self-starter with experience of working in a small or medium sized charity. You will lead on the development of fundraising at Baobab, exploring new avenues for funding, as well as nurturing and growing existing fundraising relationships. You will be responsible for strategising and carrying out a successful program of fundraising from small, medium and large charitable trusts and foundations to an agreed annual fundraising target. You will also assist in delivering Baobab’s individual major donor programme, helping to set up and deliver communications and events related to this income stream. There is scope to explore further fundraising activites including events, corporate and community fundraising. You will play a central role and work closely with our operations team, as well as recieving expert monthly mentoring from a senoir fundraising consultant. 

This role is for 4 or 5 days per week depending on your preference, it will include Fridays which is when staff meetings are held.

Please read the below alongside the full Job Description and Person Specification attached.

Mental Health:  All of the young people Baobab supports suffer significant mental health and developmental difficulties and many function in an unstable and more immature way than their chronological age. Due to their experiences it takes time to gain trust from the young people in our community. As a core member of our team, you will understand the impact of specific human rights abuses on the development of children and young people in exile and their individual experiences of loss, trauma and grief on their mental health and well-being. 

Baobab’s Model: Please read the accompanying ‘Baobab Clincial Context and Model’ document for a detailed introduction. It often takes a significant amount of time to understand Baobab’s model of working, which aims for rehabilitation and justice through attending to both the internal and external world of each young. It is important that you strive to have an insight to the experiences of both the internal and external factors impacting on the lives of unaccompanied young people attending our centre. It is also important that you understand the ways in which UK society and policy impacts on young asylum seekers (including invisibility, marginalisation, discrimination, and the fact of waiting in uncertainty for a long time).

Multi-disciplinary Working: Baobab aims to be a reflective, thinking organisation and we place a high value on shared thinking time, sharing responsibilities and working together with others. A key aspect of the role is communicating and working in a holistic way.

We are looking for someone to join us as our HR Officer and who wants a flexible HR role. Although this role reports to the HR Manager, the HR Manager’s role is significantly part-time and whilst they will provide support and direction, day-to-day activities will be carried out by the HR Officer. This role gives the successful candidate the opportunity to shape their own role.

On a day to day basis, you will be the first point of contact for managers across the organisation when they need support and assistance with a range of employment issues across the employment lifecycle. These include but aren’t limited to co-coordinating HR activities, for example EDI, recruitment, disciplinary hearings, and grievances (under the direction of the HR manager).

More specifically, key tasks will include:

Recruitment: all the way through the process from identification of the vacancy to on-boarding and probation and everything in-between!

Management of HR Information System, including inputting data into it and production of regular data packs

Preparing and amending where necessary HR documents, including staff handbook, policies and other HR documents

Working with the Finance Department by providing the relevant employee information including new starters and leavers

Working with our Happiness Officer ensuring the annual staff survey is completed and analysed in a timely manner and other wellbeing activities.

You also need to be flexible as there are likely to be other HR duties you will get involved in.

We are looking for a passionate and experienced Horticultural Therapist with a track record of coordinating inclusive gardening sessions for the local community.

You will be responsible for supporting people to work towards their goals in a garden setting and developing people's practical and social skills.

You will also have the opportunity to help maintain and develop a beautiful, versatile garden alongside a small and supportive team.
 

Salary: £25,650 - £28,500 (pro rata rate £15,383 -£17,100) Depending on skills and experience

Hours: 3 days per week including Wednesdays and Thursdays with some weekend and evening work required. Hours have potential to increase subject to funding.

Main purposes of the job:
To facilitate therapeutic placements for people with learning disabilities, mental ill health and long-term health conditions, and complex needs using social and therapeutic horticulture principles, currently held on Wednesdays and Thursdays.

To involve the diverse local community of Hackney and neighbouring boroughs in activities at St Mary’s Secret Garden through participation in accredited training programmes, therapeutic groups, and volunteering activities with an emphasis on individuals and communities who may otherwise be excluded.

To use horticulture and other knowledge relating to growing and caring for plants, nature conservation, garden maintenance and landscaping to engage with people, encourage learning and promote health and wellbeing.

To promote the social care aspects of horticulture to community groups, local statutory services and individuals in the London borough of Hackney and beyond.

To work flexibly within our small team to support each other, to assist with the physical maintenance and general organisation of St Mary’s Secret Garden ensuring that the garden is open and accessible to the wider local community.

To be proactive in the development of St Mary’s Secret Garden as a resource for the local community.

If you think this is the role for you please download our full application pack and follow the instructions closely to apply. 

About the Role

We are seeking a Programmes Delivery Officer within our Global Relationships Team, whose role will be to support our vision to equip the Methodist Church in Britain to be a growing, evangelistic, inclusive, justice-seeking Church for the 21st century.

Reporting to the Deputy Director of Global Relationships, the successful candidate will be a collaborative and professional member of the Global Relationships (GR) team within the Mission Team as it fulfils its strategy in response to Our Calling and a Methodist Way of Life.

In this post, you will focus on the following priorities:

• develop and implement our People to People programmes, including long-term Mission Partnering, Encounter Worldwide, Encounter Together, Global Mission Fellows, the incoming Evangelists Programme, Church Twinning and more.
• help facilitate and strengthen ongoing relationships between Partner Churches and the Methodist Church in Britain, and provide Methodist people with unique opportunities to learn and engage in mission in a variety of global contexts.
• promote the work of global relationships with children and young people at 3Generate, their annual gathering.

About You

Key Requirements

• Graduate qualification in mission, development studies, project management or equivalent, together with relevant experience.
• Excellent understanding of the global mission context in the 21st Century.
• Proven ability to work cross culturally and to relate to persons within different globally based organisations.
• Highly organised and able to track multiple areas of work.
• Availability for occasional on call and out of hours work.

It is a requirement that applicants have the right to work in the UK.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We particularly welcome applications from people of Black, Asian and other Minority Ethnic groups.  We also welcome applications from people living with disabilities.

For an informal discussion with a member of the team please see our website for GR Admin contact details. 

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please see our website for HR contact details. 

Closing Date: 4 November 2024

Interviews: 21 November 2024

We are looking for an agile, proactive individual who will join the team as Finance Officer working closely with the Finance Manager and a part-time Finance Officer to address all issues of a financial nature and support the fundraising team and grants officer.

Finance Officer
Reporting to: Finance Manager
Location: Remote. With the option to attend a co-working hub on an ad hoc basis.
Salary: 30K FTE per annum (12K per year, including London weighting) plus a competitive pension
Contract: Permanent
Hours: Part time, 22.5 hours per week, spread across agreed days

This role will be suited to someone who is detail oriented, highly effective, organised and able to support across the organisation.

You will be confident working to deadlines, someone who enjoys working as a core small team and is self-motivated when working remotely. We are looking for someone who is looking for an active and responsible role in a friendly and highly supportive organisation.

Your key responsibilities will include:

• Ledger Maintenance e.g. Maintain Sales & Purchase Ledgers in Quickbooks.
• Banking e.g. Transaction management, bank reconciliation, credit control.
• Operations e.g. expense claims, payroll, audits, compliance.

Qualifications and Experience:

• To be successful in this role, we seek the following qualifications and experience:
• Fully AAT qualified or working towards level 4 as a minimum.
• Minimum of 2-3 years of experience in a similar role
• Strong proficiency in MS Office Suite, particularly Excel
• Excellent organisational and time management skills
• Ability to work independently and prioritise tasks
• Attention to detail and accuracy in data entry and financial tasks
• Good communication and interpersonal skills
• Experience with accounting software e.g. QuickBooks and working with
• other CRM and productivity software.
• A desirable knowledge of charity accounting.

Our vision
A community of Black people, readily accessing mental health support, recovering fully from mental illness and thriving

Our Mission
We create and champion safe, and accessible mental health support with, and for the Black community.

Our Values
Community, Access, Safety, Healing and Change

Thank you for your interest in joining our team. We look forward to reviewing your application and discussing how your skills and passion can contribute to our mission of promoting mental well-being within the Black community.

Please note that the application deadline is 7th November 2024.
We will review all applications and contact shortlisted candidates for further assessment and interviews.
Interview date: 19th November 2024

Interested?
If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

At Black Minds Matter UK, we are committed to fostering an inclusive and diverse work environment. We encourage applications from individuals of all backgrounds, particularly those from Black and minority ethnic communities.

Requirements of the Role:

• Right to work in the UK.
• This post is subject to a Disclosure and Barring Service (DBS) check.

No agencies please.

As one of our Shop Managers will be supported by experienced and knowledgeable team members and you will be able to develop and build strong relationships with customers and volunteers.

This is an exciting opportunity for an enthusiastic, creative, and motivated individual to join the team as Store Manager based at our very successful Shirehampton store.

You will enjoy one of the most diverse, career building and rewarding roles in retail! 

The details:

• Working hours: 37.5 hours per week, 5 days in 7
• Salary starting from £24,714 up to £26,279 per annum, dependant on experience
• Permanent position 

Key responsibilities:

• Delivering consistently high retail and customer service standards
• Actively supporting and demonstrating our values through your role
• Leading, coaching and managing staff and volunteers
• To achieve and optimise sales and targets
• To create and maintain a positive working environment for staff and volunteers
• Promotion of diversity and gender rights

What we are looking for:

• Ideally, you will bring previous retail experience, gained at managerial / supervisory level
• Commercial awareness and demonstrable experience of managing and leading a team; delivering outstanding customer service would be equally advantageous
• A genuine interest in fashion and charity retail
• Ability to earn trust, motivate, build rapport and provide leadership 
• High levels of organisation with a proactive approach
• Open and adaptable to change and able to support others through it
• IT literacy and numeracy skills. Using email systems and online resources; use and understand basic spreadsheet.

We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for job if they don't tick every box. If you're excited about working for us, and have most of the skills or experience we're looking for, please go ahead and apply. You could just be what we're looking for!

We will review applications as they come in and therefore we may close the vacancy before the closing date, so candidates are advised to apply early.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 43 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate to take up a fixed-term role as Centre Leader at our IntoUniversity centre in Kennington. You will have responsibility for running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting IntoUniversity’s targets for delivery. A substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support. 

Location: IntoUniversity Kennington
Contract: Full-time, fixed-term until June 2025
Applications close: 9am Monday 4th November 2024
Start date: January 2025

Salary

£38,100 per annum (inclusive of £2,600 London contribution)

Eligibility for the role

In order to be eligible for the Centre Leader role, applicants will:

• Have completed an undergraduate degree to a 2.2 or higher.
• Have achieved a grade C/ grade 4 or higher in GCSE Maths and English/ achieved National 5s or Standard Grade at Credit level (grades 1-2) in Maths and English (or equivalent).
• Have EITHER a minimum of 18 months full-time paid experience working in a delivery role at IntoUniversity; OR a minimum of 2 years full-time paid or voluntary experience working with children and young people, either at IntoUniversity, or external organisations, or a combination of both. Please note that we will not take part-time, seasonal or ad-hoc work into account when calculating the length of full-time experience.
• Have the right to work in the UK (please note that as a charity we do not have the capacity to sponsor work visas).
• Be able to apply knowledge of F.E. and H.E. (e.g. UCAS applications) to help young people decide about their futures; and have knowledge of national developments in H.E. and their impact on young people traditionally underrepresented in H.E.
• Have experience of confidently negotiating with a variety of stakeholders, for example: head teachers, funders, universities.

What will my main dutires be?

To lead the staff team at the centre, generating a positive and inclusive working environment and ethos and ensuring that the team are well motivated, are managing their workloads effectively, and are providing a high quality service.

You will initially be involved in the set up of this brand new centre, including developing local school relationships and we anticipate that delivery of the IntoUniversity programmes will begin in the 2024 summer term.

To ensure that the ethos and values of the charity are maintained in the IntoUniversity centre.

To act as the Centre’s Designated Safeguarding Officer (full training and support will be provided to become the Designated Safeguarding Officer). To create and oversee relationships with local education providers.

To oversee the successful delivery of our educational programme at the centre using positive behaviour management and adhering to the IntoUniversity safeguarding policy. 

Please note: that there will be times throughout the year when you will be required to travel to London for meetings.

We are seeking to recruit a Communications Manager to lead on the development and delivery of PILC’s communications strategy with an aim to grow the organisation’s profile, increase the reach and influence of our work and develop supporter engagement.  

About the role

We’re looking for an experienced Communications Manager to help us increase the impact of our work through cross-channel communications and grow the organisation’s profile to match the quality of the legal work we conduct. You will be joining at an exciting time when there is already some infrastructure in place but plenty of opportunity to make your mark on the development of our organisational approach to communications. You will work closely with the Director to develop and implement a cross-organisational communications strategy to extend our reach, brand awareness and increase donations. You will join a dedicated staff team who are all passionate about building power with working class and marginalised communities. You will be expected to work closely with staff across the organisation, supporters and the communities we serve, co-ordinating and delivering effective organisation wide communications. A demonstrable interest in social justice campaigning is essential.

About You

 We are looking for an experienced and creative communications all-rounder with a track record of implementing communications strategies for social change. You’ll be an effective project manager, able to work proactively and collaboratively with staff across the organisation to showcase the vital work colleagues in the litigation team conduct out of the spotlight. You will be confident in working with a variety of stakeholders, including journalists, lawyers and marginalised communities. You will be proactive, able to build and maintain relationships, develop effective cross-channel communications and manage a varied workload. You will be both able and happy to turn your hand to strategic thinking alongside day-to-day delivery, such as copy-editing news pieces for our website or writing press releases. You’ll be engaged with social justice campaigning and social media with an ability to identify and take advantage of relevant communications opportunities.

PILC is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life.

Please do not count yourself out if you feel you do not meet all the requirements and let us decide if you meet the criteria. Training will be offered as part of the opportunity.

Care Coordinator

We have a fantastic opportunity for a highly motivated, driven, and talented Care Coordinator to join a growing employee-owned organisation and to make a real impact on the quality of care and support that is delivered to customers and local communities.

Position: Care Coordinator
Location: Leeds Office (Beeston)
Job type: Permanent, Full-time 9-5pm
Salary: £27,000 per annum + generous on-call payments

About the role:

You will plan and organise care, establishing effective rotas for well-trained care teams, minimising travel, and maximising care continuity, enabling care colleagues to spend as much time as possible with the people they support. You will be a skilled communicator, sharing important information, ensuring people receive the care they need.

Your key responsibilities will include:

Coordination of Care

• Create consistent runs and rotas, matching customers, and colleagues to maintain high levels of care continuity.
• Ensure care calls are covered in advance, to minimise the impact of unplanned colleague absences.
• Work with the Trainer to schedule training and shadowing for care colleagues, providing cover for their care calls or negotiating additional time for training compliance.

Maintaining accurate records and information for:

• Care calls, ensuring they are scheduled to meet the needs, wishes and preferences of the people we support.
• Colleague records, their availability, absences, location and travel, and other important information to ensure you know who is available to work each day.
• Contact logs and other records of communication on the care system.

Care Quality and Customer Satisfaction

• Communicate with the people we support, their families and care colleagues regarding new care services and changes to care services.
• Establish and maintain professional relationships with the people we support, their families, colleagues, and external partners/services.
• Communicate in a timely manner, responding to concerns and issues - intervening early, resolving issues before they escalate, keeping colleagues informed and requesting support when needed.

About you:

We are looking for an exceptional and credible candidate with demonstrable knowledge, experience, and skills related to:

• Coordinating and scheduling care calls, runs and rotas. Creating efficient runs, minimising travel to enable care colleagues to spend more time with the people we support.
• Prioritising your workload, working under time pressures, keeping calm and focusing on the task at hand, being proactive pro-active to prevent concerns and complaints.
• Compassionate communication with the people we support and their families, care colleagues, GPs, District Nurses, Social Workers, and others.
• Collaboration with colleagues, using information and data to help inform your understanding, discussions with others, and decision-making - being responsive to complaints from the people we support and their families).

The organisation are committed to the personal and professional career development of all colleagues. They have career development pathways and actively encourage progression within the organisation. They offer supported learning and access to accredited qualifications through apprenticeship programmes. If successful, you will be supported to have tools and resources needed to do fulfil your role and ‘Be the Best you can be’.

Other roles you may have experience of could include: Support Coordinator, Care Support Coordinator, Carer, Support Worker, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, etc. #INDSCP

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.

Grants Specialist - Job Description 

Location- UK & US

Salary Band UK - £51,050 

Salary Band US - $85,246 

All qualified candidates must submit a cover letter for consideration

About the Fund: 

The Fund for Global Human Rights (the Fund) is a leading supporter of on-the-ground human rights groups around the world.  Dedicated to identifying and investing in the most effective human rights organizations in regions from Latin America to Africa to Southeast Asia, the Fund for Global Human Rights offers grants and facilitates technical support to ensure the long-term effectiveness and viability of front-line groups working in challenging conditions with scant resources. 

As an employer active in the field of human rights, The Fund is deeply committed to the overall well-being of its staff.  It envisions a people centric workplace characterized by compassion, empathy, and balance. Its values are respect, integrity, agility, sustainability, and inclusivity. As the organization adapts and changes, it looks to its values to root and guide itself. Values are woven into The Fund Theory of Change and used to guide its direction and make decisions. 

This is an exciting time at the Fund, having been undertaking a Strategic Review and being about to embark on an Operational Review to optimize our internal structures and systems to support the delivery of the Fund’s mission and strategic direction. 

 Your role:

The Grantmaking Operations team sits within the Fund’s Operations department and is primarily focused on ensuring that resources are reaching frontline activist organizations. The team seeks to hire a Grants Specialist who will report to the Managers of Grantmaking Operations and manage the Fund’s most complex grantmaking programs. 

 The successful candidate will join a high-performing, enthusiastic grants management team, a deeply committed global staff, and an organization constantly learning and adapting to global contexts.

 ESSENTIAL DUTIES OF THE POSITION:

 Grantmaking 

• Manage due diligence and enhanced grantmaking protocols for a highly complex and high-volume portfolio of grants spanning 50+ countries. 
  1. Inform the development and implementation of grantmaking plans, ensuring they are robust and responsive to changing contexts and needs.
  2. Research compliance and financial regulation for various country contexts as needed and flag potential areas of risk to the Manager of Grantmaking Policy and Models. 
  3. Identify and flag operational challenges that may have an impact on programmatic grantmaking ambitions, potential donor commitments or grantmaking advisory bodies.
  4. Coordinate with Program and Grantmaking Operations to ensure grants and grantee relationships are managed according to their risk level and operating context.
  5. Together with Program, Fundraising and Finance teams coordinate grant recommendation processes and timeline for grantmaking portfolios.
     • Prepare and organize applicant materials and prospective grantee documents for all LEF cohorts.
     • Manage incoming grant proposals and evaluate eligibility of prospective grantees in line with grantmaking due diligence protocols.
     • Serve as the primary point of contact for grantees, enhancing grantee relations and maintaining communication in multiple languages, including but not limited to English and French.
     • Coordinate translation of grant and program related materials in line with portfolio grantmaking, (i.e., ensuring all grant and program documents are tailored according to program initiatives and compliance needs)
     • Participate (and lead as needed) in regular check-ins, strategic meetings and retreats to help coordinate the workflow of grantmaking, shape grantmaking budgets and collaboration with external stakeholders.
     • Actively contribute to fundraising stages by integrating data-driven insights and compelling narratives in proposals and evaluation reports.

 Database and Systems Administration

• Contribute to the management of the Fund’s grants management system.
  1. Maintain accurate grant and grantee records – updating grant, organization and contact records daily, updating budget trackers periodically and ensuring OFAC compliance.
  2. Generate reports and dashboards for colleagues across departments, as needed.
  3. Code all grantmaking requests and budgeting information.
• Enhance the grants management system functionalities, including coding and back-end development for improved user experience and data integrity.
  1. Collaborate with Grantmaking Operations colleagues to test new releases to grantmaking database, identifying improvements and addressing bugs.
  2. Contribute to the design and creation of the EOI and proposal forms in the grants management system.
  3. Facilitate the successful launch of newly implemented workflows and forms within the grants management system by identifying and assisting in the resolution of issues, ensuring optimal functionality and user experience.
  4. Support the design and implementation of grantee portals to facilitate efficient interactions and reporting.
  5. Collaborate with Grants Management colleagues to test new releases to grantmaking database, identifying improvements and addressing bugs.

 Project Coordination

• Lead on GM internal projects; brainstorming and implementing workflow solutions to team endeavors, ensuring cohesive and aligned project reporting and closing.
• Provide support to the Manager of Grantmaking Systems & Projects 
  1. Support engagement with all project stakeholders, gathering and integrating feedback to improve project management processes.
  2. Proactively identify risks associated with projects; recommending effective solutions to ensure successful implementation.
  3. Inform the scheduling and coordination of project activities, including meetings and deadlines, in coordination with Legal Empowerment Fund team.
  4. Document project outcomes and adaptations; ensuring learning is embedded in LEF grantmaking operations.

Your Team:

This position is part of the Fund’s Grantmaking Operations Team. The team is comprised of one Director, two Managers and four Specialists spread between the US and UK offices. This position will report to the Manager of Systems & Projects and will be based in the UK or US. 

You Have - Candidates should demonstrate the following range of skills, experience, and qualities:

• Three years of relevant work experience, e.g., managing workflows, projects, and processes + at least one year of complementary education or experience working in human rights, program, or fundraising 
• Demonstrated experience navigating legal and financial frameworks in the UK/US and working knowledge of international grantmaking funding trends and nuances.
• Strong project management skills, including software and people and process management.
• Initiative and strong sense of follow up, demonstrating the ability to keep track of multiple streams of cross-sectional work, and drive forward momentum.
• Diplomacy and the ability to manage sensitive data in a confidential and appropriate manner.
• Excellent organizational, problem-solving, and time management skills
• Exceptional and consistent attention to detail while managing complex tasks and/or large work portfolios in a fast-paced, complex environment. 
• Excellent written and verbal communica6tion skills with the ability to convey information accurately and listen effectively.
• Working knowledge of databases and proficiency in Microsoft Office Teams among other applications
• Strategic and analytical thinker; anticipates the impact of changes—small and large on workflows and process.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Fluent in English and strong working proficiency in French (written and verbal)

PREFERRED QUALIFICATIONS (I.E. NICE TO HAVE, BUT NOT CRITICAL)

• Experience in a non-profit environment; grants management experience at private or public foundation a plus.
• Experience in or demonstrated interest in human rights and/or social justice issues.
• Additional language proficiency, especially in French, Spanish, or Arabic.
• Familiarity with US and/or UK non-profit compliance requirements and best practices.
• Familiarity with grants management systems, especially Fluxx.

 The ideal candidate will also possess the following attributes:

• A constructive and solutions-oriented approach to problem solving.
• Works proactively to address molehills before they become mountains.
• Comfortable in a fast-moving, ever-changing environment.
• Enterprising, curious, and willing to take on new projects.
• Strong interpersonal skills and thrives in collaborative, diverse team settings.
• Customer service oriented; understands who we serve and considers the client(s) when managing change.

Community Coffee Shop Supervisor, to serve customers and maintain high standards in SCT x Paper and Cup. 

Role and responsibilities

• Greet Customers in a warm, friendly and welcoming manner
• Always maintain excellent customer relations with clear communication
• Brew excellent coffee and beverages including ‘latte art’
• Prepare orders to customers specifications
• Maintain excellent level of hygiene in food preparation and service areas
• Ensure high level of personal hygiene and appearance (including the wearing of protective clothing at all times)
• Comply with Health and Safety regulations
• To follow the SCT x Paper and Cups policies and procedures
• Follow cash handling procedures, policies, use of the cash register and ability to ‘cash up’ at the end of your shift as and when required
• Perform cleaning tasks per the rota
• Report any machine faults to the manager
• Ensure all comments and complaints are raised to the Manager
• Carry out other duties as may reasonably required
• In consultation with the Shop Manager, sell donated stock and receive donations, storing appropriately for processing
• Maintain stock levels of donated goods ensuring a quality retail offer in the shop
• To be willing to cover at other shops when, and if, necessary

Additional benefits:

• BUPA Employee Assistance Programme 
• BUPA Wellbeing plan
• Cycle to work scheme
• Season ticket loan
• 25 days annual leave (rising to 30 with length of service) plus bank holidays (pro rata on basis of 35 pw full time equivalent)
• Contributory Pension Scheme with employer contributions of 5% 
• Training and development opportunities

The postholder will provide advice, guidance and coaching to parents and carers of children aged 11+ years to help them to develop new awareness and skills to enhance their support to their children through a combination of group-work and one-to-one sessions. We are looking to recruit an empathic, warm, friendly, hard-working and flexible person who is passionate about supporting parents and carers whose children are experiencing emotional wellbeing and mental health difficulties. They must be a team player with excellent communication and organisational skills, able to prioritise and manage their own workload. They must be able to work independently within the community.

-To work collaboratively and effectively with statutory and voluntary agencies 
to identify parents/carers in need of support and to agree effective referral 
processes.

– To design, develop and deliver workshops and presentations for small 
parent/carer groups covering a range of emotional wellbeing and mental 
health topics.

– To facilitate peer-to-peer support and discussion groups.

– To offer one or more one-to-one consultation and advice sessions for 
parents/carers who need a more personalised approach.

– To identify a range of specialist services and agencies who can offer further 
support for parents and families.

– To work in partnership with YMCA East Surrey’s Face2Face service.

– To work in partnership with Home-Start Epsom, Ewell and Banstead who will 
provide support to parents/carers with children aged under 11 years.

– To promote the service within YMCA East Surrey and with statutory and 
voluntary sector partners across the region – this might include presentations 
at networking events and production of promotional material.

– To collect appropriate data and information about families being supported, to 
record attendance at group and one-to-one sessions and to report activity 
monthly

-To collect feedback on support delivered and to use feedback to inform 
continued development of the service.

– You will deliver services from YMCA East Surrey sites and other community 
venues across the following areas – Banstead, Tadworth, Epsom, Ewell, 
Ashtead, Leatherhead, Dorking and Esher.

– Any other duties which you are required to be performed within the grade and 
renumeration of the role.

– We are committed to safeguarding and promoting the welfare of children and 
young people/vulnerable adults. This role will require an enhanced DBS 
disclosure (with barred children/vulnerable adults). We require you to 
understand and demonstrate this commitment and attend any required 
training

A little bit about the role 

This role will be closing at 12pm on Thursday 14 November.

This role will sit within the Fellowship team, within the wider external relations directorate, and be managed by the Fellowship and engagement lead, supported by our chief social worker and a steering group of staff and trustees. This will ensure that we are connecting fellows – social workers who have completed one of Frontline’s programmes – to our young people’s work. The postholder will also have strong links with our communications and fundraising teams, which also sit within the external relations directorate.

The postholder will shape and grow all our work with and for young people with experience of social work, ensuring all involved have a positive experience. Our goal is to improve social work by listening to the needs of children and young people with lived experience. By involving them in all aspects of our work, we can make social work more effective and responsive for vulnerable children and families across England

We are seeking a dedicated professional who excels in youth-centred social work, with hands-on experience supporting young people aged 14-25. You will understand the unique challenges they face, especially those with care experience, and have insight into relevant social care policies. Working collaboratively with senior leadership, you will support inclusive, cohesive programme delivery.

The successful candidate will be an effective communicator and strategic relationship builder who prioritises youth voices and partnership. Skilled in managing complex workloads and securing funding, you will also bring a strong commitment to diversity, equity, and using technology to enhance impact.

Some key responsibilities include:

• Bringing individuals with care and social work experience together, helping them to have a bigger influence on Frontline's mission to create social change for vulnerable children without a safe and stable home.
• Leading and growing the young people’s advisory board, recruiting and inducting new members.
• Developing a programme of activities for the young people’s advisory board and other experts by experience which includes quarterly meetings, day sessions and residentials each year.
• Collaborating with the Fellowship team to aid the development of future opportunities available fellows, using insights, voices and experiences from young people directly.
• Developing a mentoring programme for all of Frontline’s experts by experience through our Fellowship.

Please see job pack for full list of role responsibilities

A little bit about you 

This role will suit an experienced leader who is passionate about empowering young people with lived experience and integrating their perspectives into impactful social work. The hiring panel will be looking for candidates who demonstrate a deep commitment to inclusive leadership, strong coordination skills across diverse teams, and a proven ability to build meaningful engagement with young people and stakeholders.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you .

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.

If you would like to find out more about the role, please contact Jackie Sanders, External Relations Director, contact details can be found in the job pack.

Are you passionate about storytelling, marketing, and communications? Ready to use your skills for an important cause that supports the integration of refugees and migrants in the UK? This is an exciting opportunity to become involved with a unique initiative that celebrates food, culture, and the rich stories of humanity. With chefs representing 44 cuisines from around the world, you’ll have the chance to explore exciting new foods and collaborate with our wonderful HQ team and chef community.

About Us

Migrateful is an award-winning UK charity with a mission to support refugees and migrants on their journey to integration and independence by enabling them to teach cookery classes to the public. Since 2017, we have supported 110 Migrateful chefs in teaching over 4,500 classes to more than 52,500 participants. Through our communications, we aim not only to sell our cookery classes but also to contribute to positive narratives about migration in the UK and raise awareness about the experiences of refugees and asylum seekers.

About the Role

You’ll assist the Marketing & Sales Manager in executing dynamic, multi-channel campaigns and delivering engaging content across digital, print, and social media platforms. From capturing in-class media to crafting captivating copy, nurturing our online community, measuring campaign performance, and more, you’ll play a hands-on role in raising awareness of Migrateful’s mission and driving class and voucher sales. This role is perfect for someone creative, organised, and eager to grow their marketing skills in a collaborative, cause-driven team.

RESPONSIBILITIES

Marketing Campaigns 

• Supporting the Marketing & Sales Manager with planning, developing, and delivering marketing campaigns across digital, print, and other channels.

• Measuring and reporting on the performance of marketing campaigns.

• Staying up to date with marketing trends through training and industry events.

• Supporting volunteer and staff recruitment by promoting the organisation's mission, culture, and opportunities through strategic partnerships and targeted campaigns.

• Scheduling, posting, and monitoring digital content, including managing the online community.

• Writing engaging copy for various mediums, including social media posts, email campaigns, and website content. Coordinating blog content with input from chefs, the Migrateful community, and other contributors.

• Managing campaign communications (e.g., Lift the Ban) with input from the Marketing & Sales Manager and Co-CEO as needed on social media, newsletters, and website elements.

Design, Media and Website 

• Supporting the Marketing & Sales Manager with the creation of print and digital design assets.

• Assisting with the creation of in-class photo and video content, including capturing and editing.

• Day-to-day website maintenance.

Public Relations and Outreach

• Identifying and managing PR and other awareness-raising opportunities.

• Ensuring the safeguarding of our chefs when liaising with external media.

• Coordinating influencer partnership opportunities.

• Collaborating with the Marketing & Sales Manager and the Sales & Operations Manager to increase corporate cookery class sales through outreach tactics such as cold-calling, emailing, and networking at in-person events.

Other

• Carrying out administrative tasks and ad hoc duties that support the work of the marketing and sales team.

SKILLS AND EXPERIENCE

• Experience planning, executing and monitoring digital marketing campaigns

• Strong written skills with the ability to modify content depending on the platform 

• An understanding of key social media platforms and social media scheduling and reporting tools

• A creative flair and confidence in suggesting new content ideas – with an understanding of how these feed into our strategic goals and how these might differ depending on the platform

• An interest in and willingness to stay up to date with social media trends

• Experience creating content for socials – including an ability to create video content using a smartphone and capture photographic content

• Experience gathering and reporting on multi-channel analytics

• An understanding of Mailchimp, Canva, a CRM and WordPress – or equivalent marketing tools

• An eye for design – an ability to work from brand guidelines and how to modify content depending on the medium 

• An interest in staying informed about current affairs, particularly issues affecting refugees and migrants in the UK, is desirable but not essential

PERSON SPECIFICATION:

• Strong attention to detail.

• Excellent communication skills, both written and verbal.

• Enthusiastic, with a can-do attitude, willing to take initiative and support the team to meet marketing goals.

• Flexible, open-minded, and eager to learn.

• Strong organisational and time-management skills, with the ability to manage your own schedule as needed (with guidance from the Marketing & Sales Manager).

• We welcome people with lived experience of the UK immigration system 

This is a hybrid role that requires you to work from our HQ office in Farringdon, London three days a week. Please note that you may be required to attend classes or other events outside your usual working hours. In these instances, you will be given advance notice and can claim time back in lieu (TOIL) during the week.