Global Head of Diversity, Equity and Inclusion

Communications Coordinator

The Listening Place

Hammersmith, Greater London (Hybrid)

£17,955 per year

Part-time (22.5 Hours Per Week)

Permanent

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Job description

Are you a storyteller with a keen eye for detail?

We are looking for a creative written communicator with an excellent eye for detail to tell the story of The Listening Place, our volunteers and our visitors.

The Listening Place offers free, confidential, face-to-face support for people feeling suicidal, provided by highly trained volunteers using active listening skills. Over eight years, the charity has grown rapidly, with now over 800 volunteers delivering up to 150 appointments daily across three sites. TLP receives 750 new referrals every month and will provide support to 8000 people struggling with suicidal feelings this year. This growth, achieved without waiting lists, highlights how TLP balances ambition with a commitment to high-quality, person-centered support. With plans to expand to East London and strong donor and media interest, it’s an exciting time to join this effective, community-led service.

This is a pivotal role where you will be responsible for giving TLP a voice across external and internal communications. Through dependable, precise and creative communications, you will help TLP meet its three key communication objectives:

To inspire and retain volunteers and supporters.
To influence public and stakeholder opinion on how to deliver effective suicide prevention services.
To help recruit new volunteers.

All your copy should be clear, concise and help deliver against one of these key objectives.

We are seeking an individual with an excellent eye for detail who is a self-starter, able to seek out stories and respond to opportunities as and when they arise. This means over the course of a day you could be covering an event, interviewing a volunteer, setting up targeted paid adverts or responding to messages from supporters.

Your success will be judged on your ability to deliver all communications with a meticulous attention for detail and a clear understanding of TLP’s voice.

Core Responsibilities:

The Communications Coordinator will:

Working under the direction of the Head of Fundraising and Communications, the Communications Coordinator will be responsible for the development, delivery, analysis and growth of TLP’s communications through effective copy for internal and external stakeholders. This includes:

Leading on day-to-day account management and content creation for organic and paid activity on TLP social media channels.
Planning and executing activities for national campaigns including World Suicide Prevention Day and Mental Health Week.
Working with and supporting teams from across the organisation to execute engaging internal and external communications and digital campaigns including monthly volunteer and supporter newsletters.
To act as a point of contact for teams for communications related queries, maintaining a good understanding of approaches, channels and technologies in order to do this.
Recognise, mitigate and appropriately escalate communications related incidents and risks including reputation management, information governance and sensitivity issues.
Regularly reviewing website content, looking for ways to constantly improve user experience.
Compiling regular monthly statistics and analytical reports, evaluating our online performance against agreed metrics.
Ensure all records are held in compliance with GDPR and the Institute of Fundraising policies.

We are committed to welcoming everyone from all backgrounds and communities, and creating inclusive teams.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during our selection process or your ability to work with us, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Attributes and Skills:

Essential

Meticulous attention to detail in all written language.
Strong news sense, as well as digital copywriting and editorial skills.
Self-motivated, energetic and able to use own initiative.
Broad understanding of social media platforms, insight software and campaign management.
Strong commitment to and good understanding of TLP’s mission and values.
Proactive and self-motivated - able to plan and prioritise workload effectively and multi-task.
A flexible and helpful approach - willing to go the extra mile.
Excellent verbal and written communication skills including willingness to respond to some out-of-hours communications activity.
Commitment to anti-discriminatory practices and equal opportunities as well as the ability to apply a sensitive approach to all areas of work.
Tactful and able to safeguard sensitive or confidential information.

Experience:

Essential

Working in a communications role, or demonstrable transferable experience/qualifications
Experience of developing and delivering communications materials and information for wide and targeted audiences
Experience of working across teams or with multiple stakeholders to coordinate the production of communications
Planning and deploying paid-for social media, digital campaigns, and email marketing
Content creation – for websites and social media channels (LinkedIn, Facebook, Instagram and Twitter)
Digital skills including Office 365 systems (inc. Teams and SharePoint), WordPress, Photoshop, Google ads and Canva
Developing an engaging end to end digital customer experience.

Desirable

Knowledge of the charity sector and the mental health landscape
Analytics and data skills including Google Analytics
Search engine optimisation.

Hours

22.5 hours a week, office hours, with occasional evening and weekend work to meet operational requirements.

Location

1 Cambridge Court, 210 Shepherd’s Bush Road, Hammersmith, London W6 7NJ and remote working

Reporting line

The Digital Communications Officer will report to the Head of Fundraising and Communications.

Salary: £17,955 per annum (£29,255 FTE) at 3 days a week plus benefits (3% employer contribution towards pension, 25 days annual leave (FTE) per annum (plus public holidays), Employee Assistance Programme, access to Medicash health insurance and critical illness cover.)

Please submit a CV and Cover Letter of no more than one side by November 1st. Interviews will take place w/c 11th November.

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The Listening Place View profile

Registered Charity

101 - 500

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Posted on: 18 October 2024

Closing date: 17 November 2024 at 23:00

Tags: Campaigns,Communications,Fundraising,Marketing,Digital,Brand,Content Writing / Copywriting,Engagement / Outreach,Internal communication,Public Relations,Social Media,Video / Film,Web,Events / Activities

The client requests no contact from agencies or media sales.

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Global Head of Diversity, Equity and Inclusion

WaterAid

South Africa (Hybrid)

Kenya

Nepal

Nigeria

Nigeria: 44,598,095 - 55,747,420 NGN per annum, Rwanda: 75,064,811 – 107,831,407 RWF per annum, Nepal: 8,348,203 – 12,249,824 NPR per annum, UK: circa £75,000 per annum

Full-time

Permanent

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Job description

Global Head of Diversity, Equity, and Inclusion

Location: The role can be based in one of the following WaterAid country offices - Bangladesh, Kenya, Nepal, Rwanda, South Africa, Nigeria, or the UK, subject to right-to-work eligibility in the respective country.

Salary and Benefits: Salaries and benefits for different countries vary in line with the location of the successful candidate and depending on experience.

South Africa: 1,544,179 – 1,934,744 ZAR per annum (pro-rated to working hours), plus benefits
Nigeria: 44,598,095 - 55,747,420 NGN per annum (pro-rated to working hours), plus 33% of basic pay in allowances and temporary 17% Economic Turmoil Allowance
Rwanda: 75,064,811 – 107,831,407 RWF per annum (pro-rated to working hours), plus benefits
Nepal: 8,348,203 – 12,249,824 NPR per annum (pro-rated to working hours), plus benefits
Bangladesh: 4,341,759 – 6,386,733 BDT per annum (pro-rated to working hours), plus circa 100% of basic pay in allowances
Kenya: 9,670,237 – 12,876,291 KES per annum (pro-rated to working hours), plus benefits
UK: circa £75,000 per annum (pro-rated to working hours), plus benefits

Contract: Full time, Permanent. We are open to applications from candidates who would be interested in a part-time role of 80% or four days a week. Flexibility will also be needed in consideration of time zones for global meetings.

About WaterAid:
WaterAid is an international not-for-profit organisation, determined to make clean water, decent toilets and good hygiene normal for everyone, everywhere within a generation. Only by tackling these three essentials in ways that last can people change their lives for good.

About the team:

The Global Head of Diversity, Equity and Inclusion will be a member of the leadership team for WaterAid’s newly formed Global People Team, reporting to the Global Director of People and being a trusted advisor to Chief Executives and their teams across the whole WaterAid federation. The post holder will recruit and line manage the new role of Global Diversity, Equity and Inclusion Advisor. They will also support the Global Power and Diversity Steering Group and develop a network of diversity champions across WaterAid, providing this group with leadership, support and coordination.

About the role:

WaterAid is a global federation united by a common mission to transform lives through sustainable and safe water, sanitation and hygiene. Our values and global strategy underpin our commitment to being a diverse and inclusive organisation where WaterAiders, and those we work with, feel empowered and able to be themselves.

We are passionately committed to being an organisation where everyone is welcome, included, treated with respect and where diversity and difference is celebrated. Our ambition is to be a united federation that recognises and values the diverse contributions of all stakeholders in service of delivering our mission. We are committed to understanding and tackling the power imbalances that act as obstacles to the achievement of our mission, within our organisation and in our relationships with partners and communities. This role is critical in enabling this to be achieved.

A visible and inspiring leader, with substantial experience in change management, you will support and oversee the delivery of four federation-wide diversity, equity and empowerment commitments:

We will continually strengthen our individual and collective understanding, allyship and action.
We will ensure inclusive practices in all areas of our work.
We will ensure that we are mission-centric in our organisational design, resourcing and partnerships.
Our communications will be inclusive and respectful.

You will also lead on the development, implementation and monitoring of our global diversity, equity and empowerment strategies; and support the creation of contextually appropriate local diversity, equity and empowerment action plans.

About you:

Essential

A good understanding and substantial experience of power, equity, diversity and inclusion dynamics that can arise in a global organisation.
An experienced change manager with experience of developing and delivering power, diversity and inclusion organisational change programmes and strategies.
An inspiring leader, able to create and communicate a compelling vision and provide a supportive, enabling environment to others within a culturally diverse stakeholder community.
Good interpersonal skills and ability to communicate complex and sensitive information to a diverse range of stakeholders. Ability to listen, gain trust, ask searching questions and hold colleagues to account.
Excellent judgement and a high level of resilience and emotional intelligence.
Good project and programme management skills - able to see the interconnections between different pieces of work, connect relevant stakeholders and bring clarity and structure to action plans. Experience in leading cross-functional teams.
Able to analyse and interpret data to inform effective decision making.
Excellent verbal and written communication skills. Proven ability to produce accurate, clear and concise documents that meet the needs of the audience.
Degree level education ideally in one of the social sciences, organisational development or a related field.
A commitment to WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, and a working style that reflects these.
Willing and able to travel internationally.

Desirable:

Ability to speak languages used in countries where WaterAid works would be an advantage, particularly French, Portuguese and Spanish.
Experience of working in the international development sector and of living or working in one of the countries where WaterAid has programmes.

Closing date: Applications will close at 12.00 GMT on Friday 8 November 2024. First-round interviews will be held on 26 or 28 November. Second round interviews will be held on 6 December 2024. Interviews will take place online via Microsoft Teams.

How to apply: We are working with Macaulay Search on this appointment. Click on ‘Apply’ to download the full job pack. If you are interested in the role and have the right skills and attributes, please send your application to the email address specified in the job pack by 12:00 GMT on Friday 8 November.

Pre-employment screening:  To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries. All our vacancies require a criminal record check or certificate of good character from the country of location.

Our commitments

Our People Promise

We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes but is not limited to: race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which include counterterrorism, safeguarding and criminal record checks).

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