National Partners Jobs

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK. It is a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £10.5m.

We are looking for a Tennis Development Officer to support with the development and delivery of our Tennis Programme as our inaugural focus sport. The role combines coaching delivery with desk-based sports administration. We are looking for someone passionate about developing tennis in all forms; an experienced coach who is confident with coaching beginners through to talented athletes.

Interviews will take place week commencing 12 August, 2024.

Weekly Hours: 29.2 hours (0.8FTE)

Contract: 1 year fixed term

Do you have a strong knowledge of the service and opportunities provided by the LTA? Do you have experience of coaching adult individual players across a range of ability levels? Have you got knowledge of key tennis facility sites in London?

The post holder will need to ensure high quality tennis coaching for all tennis club activity, including BUCS and LUSL team training. This will be achieved through a combination of direct coaching delivery and coordination of a wider tennis coaching network. They will also support the Sports Administrator with developing relationships with new tennis facility partners, and maintain strong relationships with all key external stakeholders including the LTA. The role holder will also deliver beginner-friendly coaching for our ‘Learn to…’ tennis sessions.

Opportunities available to help make life better for carers  

Finance Officer / Bookkeeper 

Hours - 25 hours per week  

Salary - £26,249 FTE per annum (£16,405 actual)

Are you self-motivated, organised, empathetic, able to work independently and think on your feet, then you might want to consider joining a small team of like-minded people.

Our charity, the Carers Support Centre, works across Bristol and S. Glos to support unpaid family carers who are supporting their loved ones at home.

Based in our friendly, relaxed office in Fishponds, this role will require someone with an outgoing personality and a love of helping people from all walks of life.

We currently have a vacancy in our Finance Team to support the Finance Manager in managing the charity’s finances.  

Main duties would include: 

· Support the Finance Manager in the effective management of the organisation's finances through the accurate maintenance of financial records.

· Working with the Finance Manager to report to the Board of Trustees and Charities Commission.

· Support charity staff through expenses and payroll work.

· Learn the basics of audit function and Finance Manager support.

· This is a varied role with lots of scope for development of existing knowledge and skills as well as the opportunity to develop in new areas.

There’s lots more we could tell you, but why not apply and come and see for yourself.  If you’d like any further information, please get in touch.

Please visit our website for all the information you need and details of how to apply.

Closing date for applications is 23rd July 2024 @ 9am with interviews 29th July 2024.

Registered Charity No: 1063226

Job Title: Associate (Paid Internship) 
Contract Type: 3-month contract initially with strong potential for extension 
Hours: Flexible (3 – 5 days a week) 
Location: Street Child London HQ (minimum 3 days per week in the office and the remainder at home) 
Pay: Appropriate National Minimum Wage 

Street Child are delighted to launch the next round of our associate scheme, with placements available for outstanding, highly motivated individuals looking to launch, or progress, a career in the humanitarian/development sector. The Street Child Associate programme is a fantastic entry-level opportunity to gain a breadth of experience whilst making a serious contribution to one of the UK’s fastest growing international development organisations - at a crucial time. 

This is not an internship where you ‘do the photocopying and make the tea’. You will be doing important, varied, hands-on work from day one. Moreover, Street Child has an unparalleled track-record of rewarding outstanding Associates with permanent positions in the UK team; and/or the opportunity to be seconded to one of our country programmes, for those considering a field-career in humanitarian/development. 

Associates will have the opportunity to build skills and experience across a breadth of core fundraising disciplines, as well as excellent exposure to the broader programmatic work of the charity, with opportunities for engagement. Key duties may include: research; proposal drafting, design and writing; supporter engagement; participant support & management (for our events & sponsored challenges); data management and administration; communication support (including social media). Prior experience in any of these areas is not essential but would be beneficial. What is essential is demonstrating outstanding aptitude, passion, and the desire to make an impact and progress your personal development, fast. Training is provided. 

This is a demanding role (lots of adverts say this, to be clear: here it is true) - and is suited to passionate, ambitious individuals who enjoy being busy, stretched and working hard (actually – again these are not just trite advert lines; this opportunity is only appropriate for those for whom this is accurate!). 

Associate roles are paid at the appropriate National Minimum Wage rate and are initially expected to work 3 – 5 days a week during the first 3 months. This arrangement may be positively reviewed at the 3-month stage, especially in the case of excellent performance. 

You would be primarily working from our Central London office. 

Key requirements: 

• Demonstrable passion for, and desire to build a career in, the international development/humanitarian sector; 
• Excellent inter-personal and communication skills; 
• Strong organisational abilities; 
• Super flexible, willing attitude - will excel at frequently moving between different tasks, as business needs dictate. 
• Strong academic results and qualifications (e.g. a relevant Masters) are naturally a significant advantage – but we will absolutely consider all engaging, passionate applications. Candidates who demonstrate superb writing abilities will be prioritised. 
• Diversity is important to us at Street Child. We especially welcome applications from, and expect to offer associateships to candidates with backgrounds typically under-represented in the sector and/or reflecting the communities we seek to serve. 

About Street Child:

Street Child believes that every child deserves the chance to go to school and learn. Our projects focus on a combination of education, child protection and livelihood support to address the social, economic and structural issues that underpin today’s education crisis. We partner with local organisations and communities to deliver our locally rooted programmes, using evidence to drive learning and the refinement and scale up of programmes to create maximum impact for the most children at the lowest cost. We pride ourselves on being willing to go to the world’s toughest places where others won’t, including remote, hard-to-reach areas and fragile, disaster-affected states across sub-Saharan Africa,  South Asia and Ukraine. Since 2008 we have helped over 1,000,000 children to be safe, in school and learning. 

How to Apply: 

To apply for this fantastic opportunity, please send your CV and a compelling covering letter as a combined/single document (max 3-pages) link listed. 

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Community Connectors (Mental Health Resilience Worker)
Post no: 601
Working base: Bedford
Contract type: Permanent
Salary: £24,720 per annum
Hours: 37.0 hours per week, Monday to Friday

About the Role

Community Connectors work as part of an integrated, blended mental health offer to support people with emotional, social and practical needs to access a range of local, non-medical and non-clinical services, to improve confidence, social inclusion and independence.

This role will involve working as part of a multi-disciplinary team with statutory, third sector and NHS colleagues to support clients who are suffering from moderate to severe mental health difficulties. You will need to have experience working with those suffering with mental health illness as well as being able to demonstrate in depth knowledge of the services, support networks and local resources that may assist in improved outcomes for those dealing with complex and enduring mental health issues. The ability to be adaptable, work independently and the resilience to work in some challenging environments are key attributes for this role.

Service Delivery

• Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks in your respective area
• To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Am enable people to achieve these goals through facilitating access and connecting with appropriate resources
• Enable people to access community resources which may include accompanying them.
• Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance.
• Take a holistic approach, based on the individuals’ priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• To work as part of an integrated team to ensure the best outcomes for each person accessing the service.
• Identify and build good working relationships with the community groups, relevant services and activities for partnership work and signposting as well as keep updated information about them.
• Competently work as part of a blended team, under direction from Mind BLMK and ELFT, working with independence and in an agile way to support people with complex mental health challenges.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Health Plan with a wide variety of benefits
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Wednesday 10 July 2024
Interview date: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Bookings Team Executive
Location: Cardiff, London, Edinburgh, Salford, Belfast
 - home working/office based/hybrid working optional
Hours: Full Time – 5 days a week
Contract: Fixed Term until 29th November 2024
Salary: £25,000 plus benefits

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching. We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent. The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery funding, and through other key funders including Cinema First and Northern Ireland Screen.

We work hard to live and breathe our values and strive to be an impactful, inclusive and inspirational organisation. We are fully committed to providing an inclusive, active listening culture that respects difference, in which staff are happy and proud to create a programme for the diverse society we work with.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working and offer staff a health plan.

Role Summary

The main function of the bookings team is to provide high quality customer service for the Into Film Festival. Initially this will be receiving calls, processing bookings and liaising with educators on email and on the phone. There will then be a need to make outbound calls to drive bookings, speak to attending teachers and liaise with cinemas to ensure the festival runs smoothly. This is an exciting, front-line, varied role requiring high level communication skills and a solution-focused attitude. It is an opportunity to develop customer service and CRM/Salesforce skills and work for the world’s largest film festival for young people.

Main Responsibilities: 

• To be the first point of contact for public festival enquiries; answering calls, processing bookings and problem-solving. 
• Liaising with the festival team to ensure all enquiries and issues are resolved. 
• Updating the daily incident log (via Excel) - this is used for tracking all enquiries/issues from cinemas. 
• Liaising with exhibitors as and when required and as directed.
• General support in relation to all aspects concerning the festival. 

General Responsibilities: 

• Commitment to quality internally and in all dealings with the public, members, teachers, children and young people, partners, funders, supporters etc.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of the Into Film’s work.
• Commitment to equality of opportunity in line with Into Film’s Equal Opportunities Policy.
• Any other reasonable duties assigned by Into Film.

Person Specification:

Minimum Requirements:

• Experience of a customer service role.
• Excellent communication skills.
• Ability to communicate ideas persuasively. 
• Strong organisational capability.
• Used to working under pressure while handling a high volume of public enquiries.

Desirable:

• Experience of using Teams.
• Experience of using CRM.
• Experience of talking to teachers/schools.
• Understanding of the education sector.
• Familiarity with the Microsoft Office suite.
• A love and knowledge of film.

Closing: 9:00am, 29th July 2024

We are looking for a candidate to start on 27th August 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

No agencies please.

Position type: Full time, permanent, 37.5 hours per week. (Flexible working considered)

Responsible to: Chief Operating Officer (COO)

Location: HQ, Truro, Cornwall. (hybrid – mixture of office and home working).

Role purpose:

The overall purpose of the role is to work closely with the COO to support the delivery of ShelterBox’s Mission, strategy, and plan.

The role of Business Operations Manager will play a key role in coordinating the delivery of 2022 – 2027 Strategy, supporting the operations of the organisation including internal communications across the global org, and assisting with the delivery of the strategy through accountability, structure, engagement, skill sharing, and communications.

Who are we looking for?

ShelterBox is seeking an accomplished and highly competent individual to provide excellent operational support to the organisation. You must have proven experience of roles where you have had a high degree of autonomy and highly developed planning and organisational skills.

We are looking for candidates with experience in strategy, internal communications and improving operational efficiency. Ideally, you will also have knowledge or experience of working for the voluntary sector or a charity.

This is a varied and busy role and to be successful you must have strong prioritisation and time management skills, excellent verbal, and written communication skills along with the ability to develop effective and positive working relationships internally and externally.

You will be a strong team player, who can also work autonomously to clear deadlines. You must also be able to analyse and summarise large amounts of information quickly.

Strong interpersonal, relationship management and influencing skills are also important, as is the ability to work with a variety of stakeholders with different agendas

The role requires a rigorous and critical thinker, able to ask probing clear questions and drive toward solutions quickly. You must have the ability to anticipate and assess situations accurately and recommend/implement effective courses of action, with a predisposition toward simple and practical solutions, through consensus building.

Main role and responsibilities

The Business Operations Manager will:

· Support the COO with overseeing strategy delivery, ensuring the coordination of strategic projects and providing      project support where needed.

· Manage the strategy accountability framework.

· Support organisational engagement and internal communications.

· Enhance operational efficiency.

Duties will include but not be limited to:

· Representing the COO where appropriate in working groups/meetings internally.

· Working with COO and strategy owners to set targets and overseeing delivery against budgets / timescales in line with the organisational strategic plan.

· Managing strategy reporting: tracking KPIs and deliverables/outputs.

· Supporting projects to meet strategic KPIs including specific support (on a short-term basis) for delivery.

· Keeping current on progress, risks, etc for 9 organisational Strategic Objectives

· Supporting the refreshing / revising of strategic objectives and KPIs as needed

· Future scanning external landscape to ensure strategy objectives still relevant and achievable.

· Managing quarterly Strategy Delivery Board with COO (Chair) and relevant accountability mechanisms for strategy reporting/collating. Presenting dashboard.

· Communicating our strategy to internal stakeholders, helping them find and feel their place in it on an ongoing basis.

· Actively instigating senior stakeholders, including the Executive Team, to communicate frequently and with clarity to the wider organisation.

· Support timely and effective dissemination of internal communication, keeping all stakeholders across the ShelterBox network updated on delivery of our mission and strategy.

· Supporting identification of key communications themes and messages from meetings you attend.

· Working with the COO to deliver projects relating to operational efficiencies.

· Provide holiday cover for key organisational duties as appropriate.

Other responsibilities

· Any other duties as required which are deemed appropriate to the level and grade of the post.

We're looking for a kind, compassionate and resilient Support Worker to join our Hounslow Young People Service Chiswick.

£22,120.00 per annum, working 32 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

We are recruiting for Enhanced Support Workers to join our dynamic service and team. You will be able to be creatively engage young people in order to minimise risks and increase their independence. Partnership working is the heart of supporting our young people and Enhanced Support Workers are required to build and maintain those relationships to coordinator the young person's support.

This role requires working on a rota pattern encompassing mix of shifts between 07:15- 15:15 & 13:45 - 21:45, including weekends.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

FOR FULL JOB DESCRIPTION PLEASE SEE OUR WEBSITE

About you:

A passion to support young people to reach their potential, succeed and thrive independently given the right support with a 'can do' attitude

A strong customer focus and commitment to putting customers' interests and voices at the heart of all aspects of provision

A commitment to asset based approaches - considering what matters to individuals, not just what is the matter with customers

An outcomes focus and approach to working

Strong self-awareness and commitment to acting as a positive role model

A commitment to non-discriminatory practice and to promoting equality and diversity

A commitment to acting as a corporate parent in all aspects of practice where applicable

A commitment to effective joint working with partners to meet customers needs

A strong sense of personal accountability

The ability to critically reflect on practice to improve future approaches

Engage in learning and development activity to increase knowledge and skills

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Ability to adapt to challenging environments

Excellent communication skills both verbal and written

Ability to plan, manage and evaluate outcome focused activities and support programmes

Interpersonal skills to build relationships with young people in 1:1 and group settings

Strong personal resilience and excellent teamwork skills

Desirable:

Understanding of the Service legal framework including the Children Act and Homelessness legislation and how to use it effectively

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We have an exciting opportunity for a Community Engagement & Training Officer to join our team in Lincolnshire working 22.5 hours a week. We can be flexible on the working hours.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is hybrid, with travel across Lincolnshire when necessary.

As a Community Training & Engagement Officer you will support the Lincolnshire team by raising its profile across the area and promoting take-up of the service by engaging with other agencies, organisations and appropriate groups through social media, providing presentations and more.

In this role there is an emphasis on proactive and reactive engagement, relationship building, delivering criminal justice champion training, exploring innovative approaches with partners and working collaboratively with internal and external colleagues to improve the experience for victims of crime.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Are you a proactive Business Development Manager, skilled in charity sector income generation? We need you for a brand-new role to help increase income for a local charity, backed by a respected household-name and national brand.

Salary: £36-38k
Contract: Permanent, full time or reduced hours considered
Location: Stoke-on-Trent office, ideally 3-4 days per week onsite
Benefits: 26 days holiday (+ bank), 3% employer pension contribution, additional wellbeing and staff support benefits
Culture: Described as positive and supportive

Citizen's Advice helps people find a way forward and speaks up for them. We can all face problems that seem complicated or intimidating and no one sees so many people, with so many different kinds of problems.

Citizen's Advice North Staffordshire and Stoke-on-Trent offers holistic and tailored advice and support, everything from social security benefits and personal debt, to housing, employment disputes and immigration issues. They also offer specialist help to victims of crime.

About the role
Following the recent appointment of a new CEO, Citizen's Advice has identified the need for a centralised business development function to maximise opportunities with trusts, foundations and corporate partners. This is a newly-created role with scope for autonomy and huge potential to develop new relationships and explore fresh opportunities.

Working closely with the new CEO and senior leadership team, you'll develop an organisational fundraising strategy, identify new business and funding opportunities, and implement a programme of donor development and corporate sponsorship.

You can expect to be given freedom to shape the role to suit your unique strengths and skills, working towards the following goals and ambitions:

* Identify new opportunities to diversify income streams and support service delivery.
* Develop a compelling case-for-support.
* Write effective applications, bids and tenders to a range of funders.
* Develop effective corporate partnerships across a range of sectors.

About you
You're a confident and creative business development professional, with experience of developing relationships and partnerships with charity sector funders.

We'd love to see a proven track-record of successful applications from bids and contracts, or trusts and foundations (ideally at five figures+).

Experience of building corporate partnerships would be welcome, but we appreciate it's rare to have a foot in both camps. This could be a brilliant development opportunity if you're looking to diversify your toolkit.

You're definitely a values-led individual who enjoys working closely with internal stakeholders, with the ability to help nurture a culture of fundraising.

Being a considerate, caring and compassionate team player is also a must.

If you're as excited by this opportunity as we are, then we'd love hear from you. Please send a copy of your profile or CV to Amelia Lee at Charity People as the first step.

Deadline: 9am on Friday 19th July
Interview dates are currently being confirmed

Please get in touch as soon as possible if you are interested, we would love to begin conversations with interested candidates early.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Supporter Services Executive

Are you an experienced supporter or customer care professional with a background in charity or a commercial environment? Do you want to help manage best practice relating to our supporter engagement? If so, come and join our London team and contribute to the work that we do at Sue Ryder.

Reporting to the Supporter Services Senior Executive you will be a key team member of a busy Supporter Experience, Data and Insight Team, leading on engagement activities across fundraising. Our team are here for people when it matters, and that includes each other. We encourage, inspire, and help one another, and celebrate success.

Key responsibilities

• To lead on the day-to-day operational management of activities within the Engagement & Contact Team.
• Respond to supporter queries across multiple channels, delivering exceptional supporter care and experience.
• Fulfil supporter journeys and other supporter engagement activities as required.
• Assist the Senior Executive to ensure compliance and best practice relating to Supporter Engagement at Sue Ryder, including complaints resolution and reporting.

This is an excellent opportunity for a capable and proactive individual to take the next step in advancing their career.

Our benefits:

• Ability to work from home 3-4 days a week in a hybrid focused team
• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
• EAP support scheme
• Staff discount with thousands of retailers
• Enhanced maternity, paternity and adoption pay
•  and lots more. Please visit our careers website for the full list.

Closing date: 25th July

Interview date: TBC

Please note we reserve the right to close the vacancy early if a sufficient amount of candidates is received

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage

If you want more than just a job, we want you. Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Job description – Community Coordinator 

Reporting to: Regional Manager

Location: Field base, Southern Central (Southern Central (Bournemouth, Southampton, Worthing)

Contract: Permanent

Hours: Full time, 35

Salary: £23,620 - £24,329

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.

The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.

Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions in to food insecurity. FareShare has a plan to help tackle the cost of living crisis using England’s surplus food.

We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

The role

As Community Coordinator, your role will focus on the growth and sustainability of the FareShare Go programme, through maximising relationships and adding value to create the best experience for our charity community. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of FareShare Go across your local area. 

Main areas of responsibility

• Charity account management: You will carry out virtual calls and in person visits with new and existing charities, and be responsible for ensuring that coverage KPIs are reached and maintained for both new and existing retailers. Using your analysis of charity needs, plus your knowledge of retailer and store profiles, you will use these visits to maximise the offer to charities, ensuring the service meets their requirements. 
• Community Capacity Building: As part of the Building of relationships with charities, you will seek opportunities to enable and empower charities to increase their capacity and ability to take more food, to ultimately increase the redistribution of surplus food to those in need. 
• Sustainability and Compliance: You will work with your Regional Manager and team to identify stores where re-engagement activities are needed to improve charity coverage and charity compliance. You will work to maximise the amount of food collected by charities with lower levels of compliance. You will also be responsible for undertaking food safety reviews with charities to ensure compliance. 
• Retailer Engagement: You will play a key role in maintaining strong retailer relationships across your region. You will take an active role in any meet and greets with retailers, where required. Plus, you will be responsible for maintaining regular contact with the relevant retail stakeholders in your region, sensitively dealing with any issues in a professional manner, as and when they arise. 
• FareShare Network Engagement: We aim to become 'oneFareShare’. These roles are an integral part of our FareShare network and you will partner closely with the Regional Centre(s) in your areas. You will work on joint initiatives which improve and grow the FareShare community, ensuring that charities have access to the FareShare service which best meet their needs. 

Person Specification

Essential Criteria

• Have exceptional relationship building skills with a range of stakeholders 
• Be a strong communicator who is able to engage with a variety of audiences. 
• Be confident and assertive in handling difficult situations, whilst demonstrating calmness and professionalism 
• Strong problem solving skills 
• Self-manage your own performance and workload. 
• Have initiative and innovative thinking, in order to shape new/different ways of working 
• Have strong IT skills 
• Be flexible with working arrangements as the role may involve high levels of travel to areas of the UK. 
• Have a valid driver’s licence for the UK, access to a car and can undertake extensive travel across your region. 

Desirable 

• Level 2/3 Food Safety training is desirable, but training will be provided. 
• Have previous experience working with constituent relationship management (CRM) software. Salesforce experience is advantageous. 
• Some experience in data analysis and project planning 
• Be degree educated or have a strong career history with relevant skills. 

Benefits

Hybrid / Flexible working, with regular UK travel

28 days’ annual leave + 8 bank holidays

Employers pension contribution

Employee Assistance Program

Interest free bicycle purchase loan scheme

Season ticket loan

Our Brand and Marketing team are looking for a strategic and technical expert to develop and lead our integrated social media and digital strategy to improve engagement as our Social Media and Digital Marketing Lead.

You will help streamline our social media planning, community management and reporting, championing best practice across the department, and apply deep understanding and technical know-how to elevate The Trust’s pay-per-click and SEO activity to support brand, fundraising and youth recruitment priorities.

The role is ideal if you have project and campaign management skills; adept at building senior stakeholder relationships to secure buy-in and manage expectations; are comfortable using performance reports and trends data to influence decisions; and agile to leverage reactive social and digital opportunities to advance The Trust’s goals.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Social Media & Digital Marketing Leads? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Social Media & Digital Marketing Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network). 

Safeguarding 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

Salary: £42,453 starting salary (salary range will increase due to max £45,539 via the length of service) per annum (pro rata where applicable). Plus, Inner London Weighting of £4,190 if based in London.

Contract: Permanent basis

Hours: Full-Time 35 hours per week (excluding lunch breaks)

Location: London, Manchester, Birmingham, or Bradford. We will consider UK-based hybrid working options.

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

To succeed in the role you will need to demonstrate:

• Experience of developing and implementing IT strategy.
• Experience of managing outsourced IT providers and other stakeholders.
• Experience of leading an IT advisory group.
•  Working knowledge of networks, PCs and server environments.
• Understanding of Office365 including OneDrive and SharePoint.
• Ability to test, install and configure hardware and software with peripheral devices.
• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
• Insight into the needs, experiences and hopes of refugees and asylum seekers.

Those with lived experience as a refugee are particularly encouraged to apply

Closing date: 23:59 Sunday 21 July 2024

Interviews: 6th August 2024 (on Zoom)

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List.  If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

• Skilled Worker visa: shortage occupations.
• Skilled Worker visa: shortage occupations for healthcare and education.

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.