National Manager Contact Centre Jobs

Internally your job title will be Casual Recovery Worker.

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Repton House as a Casual Recovery Worker.

Repton House is a mental health, supported housing service, working to a recovery model. We work with individuals over the age of 18, who have long and enduring mental health needs and/ or autism. This role would suit someone from a support, care, nursing or complex needs background. Our residents are at the centre of what we do, providing person-centred services, making no two days the same.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.

No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.

We are looking for casual workers that would be interested in sleep-ins specifically. They will be required to work at least one shift per month.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. Please note we do not offer sponsorships.​

To apply, please send a CV and covering letter explaining why you feel you are right for the role. Applications without covering letter will not be considered.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Are you looking for a new Challenge?

Do you have experience of working within drug services and with volunteers?

Do you have relevant experience? This might be alcohol or injecting drug use, viral hepatitis or other liver disease. Have you supported anyone who has?

We are looking for passionate, skilled and self-motivated individuals who like to be part of a team but equally can work on their own. The post holders must have a desire to make a difference in promoting hepatitis awareness & liver health among services and affected communities and by increasing access to hepatitis treatment and liver disease care.

This is an exciting opportunity to work in a new project, within an existing team, across the Wessex area.

We are a patient-led organisation, and you will be working in an environment where the patient/service user/client is placed at the centre of all that you do. This post will require extensive travel across the region and the post holder is required to hold a clean driving licence and have their own vehicle for work related travel.

Turn2us is a national charity tackling financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

As the Programmes Assistant at Turn2us, you’ll be a vital member of the Edinburgh Trust team within our Programmes & Partnerships Directorate. Your work will support the Head of Edinburgh Trust, allowing them to focus on strategic initiatives related to poverty reduction, co-production, and community engagement. The role includes a variety of tasks such as managing the Head’s diary and inbox, coordinating meetings, and maintaining an efficient filing system for key documents across the programmes portfolio. This position offers a fantastic opportunity to engage with exciting initiatives, connect with diverse stakeholders, and expand your knowledge and experience in areas like programme management and community support, all while contributing to our mission of tackling financial insecurity.

The ideal candidate will have proven experience in administration or a similar role, with strong skills in diary management. You should possess excellent organisational and time management abilities, enabling you to effectively juggle multiple tasks. We are looking for someone who is adaptable, proactive, empathetic, and skilled in communication and collaboration. An open-minded approach and the ability to devise creative solutions to administrative challenges are essential.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 11/11/2024

1st interview date: 21/11/2024

We're looking for an efficient, friendly Volunteer Co-ordinator to join our team. Much of our work is delivered by volunteers, so this post is critical to our service delivery. You will recruit, induct, and coordinate volunteers; including leading our Good Neighbours Scheme and Befriending Scheme and supporting the recruitment for all other projects. 

About you: You will have experience of volunteering and in coordinating volunteers or staff, and have strong organisational and communication skills. You will be pro-active and diligent and able to solve problems as they arise. You will be the 'first point of contact' for most people getting in touch with FGN, and so you will have a welcoming, and compassionate demeanour and be able to represent FGN at events (partnership meetings, volunteer recruitment drives, fairs, etc). 

The role is based at our community centre in Fulham, Rosaline Hall (70 Rosaline Rd, SW6 7QT). With WFH potentially available for 4/5 of working hours.Hours: 9am - 5pm - Monday to Friday. 35 hours per week. Four days a week will be considered. A full job description and person specification is attached. 

Youth Futures Foundation is the What Works Centre for youth employment. We exist to address the significant disparities in youth employment for marginalised groups. We want to ensure that all young people can access and keep good quality jobs.

We are looking for a Senior Grants Officer who will be a key role within the grants team, supporting Relationships Managers and the Head of Grants in the delivery of innovative and impactful grant-making. You will lead on the delivery of key funding relationships and portfolios, making recommendations on complex and strategically important requests for funding and building effective relationships with our grant holders. You will also work closely across our Impact and Evidence, Employer Engagement and Policy & Communications teams to ensure successful applicants are supported to deliver high quality, impactful projects that will build the evidence base of “What Works” to support the most disadvantaged young people into good jobs.

This role can be based at any of our hubs located in London, Birmingham or Leeds.  We currently operate a hybrid model of two-days per week in the office and three-days from home.

We offer flexible working and consider alternative patterns of work (open to Job Share requests).

For more information, please download the job recruitment pack.

The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities.  We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.

Job Summary

This role is an expansion of our employment pathway and will be our first dedicated employment coach for our students.

PiP has developed a unique reputation for our experience and quality of employment support for adults with learning disabilities. This has led to an increased number of referrals with a focus on employment, an expansion of our in-house social enterprise capacity, and more employers keen to work alongside us to diversify their staff base.

PiP is keen to respond to and meet this demand. This role for us is the next step in doing so, allowing us to increase our job coaching capacity and providing more dedicated resource for students on their employment journey. As to date our coaching has been delivered across our existing staff team.

Who We Are

PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.  

Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.

What You’ll Need

• Working with people with learning disabilities, or a similar client group
• Experience of training, education, or employment support delivery
• Experience of job coaching or supporting work placements
• Understanding of and commitment to a person-centred approach
• An understanding of the needs of employers and ability to articulate the benefits of having a diverse workforce to businesses
• Able to establish, develop and maintain constructive and professional relationships, both internal and external, with a wide variety of professional and carers
• Evidenced experience of success in building strong and positive relationships with a variety of people and organisations

What We Offer:

· The salary for this role is circa £29,500 dependent on experience with incremental pay progression.

You'll get 25 days holiday + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish. 

· An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)

· We offer a travel subsidy of up to £7.50 per day to help with the cost of commuting.

· We provide a 4% pension contribution

· Incremental pay progression

· It's an early finish on Fridays - we close once all students leave around 4pm.

· Free Employee Assistance Programme 24/7 including access to counselling

· We offer regular team meals and social-generally during work hours and they are optional.

· We offer a cycle-to-work scheme and other staff discounts

Our Mission

PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.

Our commitments

PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. 

Closing Date:  November 17th 2024

We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates. 

Do you have a passion to see positive change in the lives of people who are seeking ot make a new start in the community after prison, and a genuine belief in their ability to make such changes?  Do you have strategic abilities?

South West Community Chaplaincy (SWCC) aims to provide effective care and community support for people as they leave prison and re-integrate back into the locality, within the counties of Cornwall, Devon and West Somerset.  This includes mentoring, practical support, advocacy and signposting to assist the integration of ex-prisoners into their communities, in collaboration with other professionals.

The role of the SALT Project Lead is to implement and develop the charity's strategy of involving people with lived experience of the criminal justice in the design and delivery of its services.  This will include setting up a network, in which 'graduates' of mentoring support can continue to receive light touch support and be introduced to opportunities that will enable them to become more socially included, and to feel a real sense of belonging in their community. Another facet of the post will be facilitating and overseeing the 'Lived Experience Advisory Forum (LEAF)'. The role will include some direct community chaplaincy mentoring provision; giving practical and effective support to people with convictions to assist in their rehabilition and resettlement. 

We are looking for someone who is self-motivated and a true team-player.

The post-holder will have a pastoral heart and concern for the wellbeing of people, will be in sympathy with the faith ethos and values of the charity, and be able to promote an environment where people of all faiths, and people of none, can work together for the transformation of lives and communities.

The Diocese is seeking a Church Building Support Officer to join our team on a fixed-term contract, to work closely with parishes to help secure sustainable futures for some of our most historic and cherished church buildings. You'll help PCCs to identify and explore complimentary non-worship uses for their buildings, helping them to become vibrant and viable centres of mission and community life. You’ll support them in ensuring the church buildings are fit for the future, fostering greater community engagement, and developing long-term sustainability strategies.

This role offers the opportunity to be part of a developing church buildings strategy, shaping the future approach to church building support within the Diocese. You will work closely with a range of stakeholders to bring these strategies to life, ensuring that churches remain places of worship, community activity, and cultural significance.

This is a new fixed-term post funded by the Church Commissioners of the Church of England through their Buildings for Mission funding. The funding is for an initial period of twenty months, ending in September 2026, unless the funding is extended.

The main responsibilities of the Church Building Support Officer are:

• Work with Parochial Church Councils (PCCs) to develop community action plans that align with local needs.

• Support PCCs in identifying mixed-use opportunities for the church building

• Facilitate the building of strong relationships with local groups, charities, and other partners to promote the wider use of church buildings.

• Help PCCs in maintaining and developing their buildings to accommodate wider uses, and ensure they are kept in good condition

• Foster volunteer engagement, helping churches recruit for new roles and groups to aid long-term sustainability.

• Capture and share key lessons from pilot projects to inform future diocesan strategies.

What we are looking for in a Church Building Support Officer:

• Experienced in project management and/or community development.

• A passion for the conservation and sustainable use of historic buildings.

• Strong relationship-building and networking skills, with experience working with a wide range of stakeholders to achieve shared goals

• An ability to inspire and support volunteer groups.

• A proactive and creative approach to problem-solving.

This post reports to the Church Buildings Development Officer, and is based in the Coventry Diocesan Offices. There will be the option to partially work from home.

For more information and an application form please click apply to be taken to our website

Sydenham Garden is seeking a Community Activities & Volunteering Lead on a fixed term 3 year contract to join our team of 15 staff and approximately 60 volunteers in delivering adult mental health and dementia services in our beautiful garden setting in south-east London. 

Why we need you

Sydenham Garden, based in Lewisham in South-East London, is a unique wellbeing centre utilising its gardens, nature reserve and activity rooms to help people living with and recovering from mental and physical ill-health. We provide nature and arts based creative, social and therapeutic activities for co-workers (the name we give to our primary beneficiaries). With 3-year funding from The National Lottery Community Fund to help us ‘grow our community’ and increase the sustainability of our impact we’re seeking a Community Activities & Volunteering Lead to drive continuous improvement and development of volunteer-led community activities for the benefit of co-workers as well as managing the day to day running of our volunteer programme.

Why you should join us 

We’re a friendly team who are passionate about creating a supportive and inclusive community for people living with mental and physical ill-health. You’ll be part of a supportive team of staff and volunteers, and benefit from spending time in our beautiful gardens and nature reserve.

What we’re looking for

You’ll have experience of delivering group activities and working with people with mental/physical-ill health and/or Dementia. You’ll have experience of recruiting, working with, and managing volunteers and be confident building positive relationships with a wide range of people. You’ll be able to innovate and develop new initiatives as well as balance competing priorities while being willing to play a team role and get stuck into different activities.

Equity, Diversity and Inclusion

Sydenham Garden is committed to Equity, Diversity and Inclusion (EDI). We want to build a diverse and inclusive staff, volunteer and trustee team where everyone feels that they belong and that reflects the profile of the communities we serve. Therefore, we will welcome and consider applications from candidates of all backgrounds and protected characteristics, and we particularly encourage applications from people of African or Caribbean heritage to ensure our staff team represents the communities we serve.

PLEASE SEE BELOW TO DOWNLOAD THE JOB DESCRIPTION & PERSON SPECIFICATION AND FOR FULL DETAILS OF HOW TO APPLY INCLUDING OUR EQUAL OPPORTUNITIES MONITORING FORM.

Are you passionate about making sure that unpaid family carers have the chance use their experiences to improve practice in health and social care and to improve carer-awareness in the wider community?

Role: This is a great opportunity to recruit and support carers to take part in internal and external education and training sessions and to expand the number of organisations we work with.

About you:

• Excellent communication, relationship building and networking skills
• Able to actively engage learners and encourage group participation with guiding questions to ensure clarity, focus and constructive learning takes place.
• Good time management with the ability to manage a diverse workload and prioritise and plan effectively so that deadlines are met
• Able to provide accessible and professional external and internal information
• Competent with a range of software programmes including Microsoft Windows
• Hold a driving licence and access to a vehicle

We're looking for a kind, compassionate and resilient Mental Health Support Worker to join our Mental Health service in Hammersmith & Fulham.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As a Support Worker, you will play a key role in supporting our residents to help them to enhance life skills and increase independence and manage their health. This also includes tenancy management and other life skills.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:
- NVQ Level 2/3 or transferable skills in customer centred roles

Desirable:
- Experience working in mental health sector
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are looking for a team player with excellent administrative skills, lots of enthusiasm and someone who will have a flexible and adaptable approach. They will be able to multi-task and work well under pressure using their initiative, ensuring the smooth operation company marketing.

Marketing Assistant is a new post at Open Clasp which will work closely with our producing team to deliver marketing campaign plans for our productions, community events & training programmes. They will schedule social media content, support in the creation of written, film & audio content for our audiences and monitor our website and social media analytics.

At Open Clasp our aim is to Change the World, One Play at a Time by placing theatre at the heart of transforming the lives of disadvantaged women and girls. We make truthful, risk taking, and award-winning theatre informed by the lived experiences of all women and girls. We are feminist. We fight for the rights of women and girls. We challenge injustice where we find it and stand as an ally with marginalised communities experiencing discrimination.

Founded in 1998, Open Clasp is part of the National Portfolio of Organisations funded by Arts Council England.  We take a special interest in women and girls from the North, shining a light on their experiences through our work. We make space for debate, encouraging our audiences to walk in the shoes of women excluded from society and the arts to address gender injustice.

Our transmedia approach shapes the work of researchers and leading policy experts. We contribute to regional and national discourse, performing Key Change at the Houses of Parliament in 2016 contributing to the Prison Safety and Reform White Paper, Lasagna was used in evidence as part of the Ministry of Justice Family Law Inquiry 2020 which recommended a root and branch overhaul and Rupture is the result of the Parental Rights in Prison partnership with NEPACS and Durham University. In 2021 during the pandemic, our play ‘Sugar’ was commissioned for BBC iPlayer and was programmed on Way Out TV directly into 54k prison cells.

Our Values:

• To collaborate with some of the country’s most marginalised women and young women, placing their lived experience at the centre of our creative processes
• Ensure the voices of those women are heard by audiences including policy makers
• Make space for discussion, debate and critical conversations
• Promote respect, equality and inclusion

Open Clasp is accredited as a living wage employer, Better Health at Work scheme and Investors in the Environment award for our environmental commitment.

About you

You will be passionate about campaigning for gender justice and building the power of women and girls for social & cultural change. You will have experience of marketing and PR, and an interest in working within the charity sector. We are a fast-paced company so you will need to have strong listening skills, an eagerness to learn and an open mind to develop and share ideas as part of a collaborative team. You will have a passion for the arts and its ability to bring about positive changes in people’s lives.

Our work involves creating spaces for women, inclusive of trans women, to be creative, to talk and discuss. To apply for this role you must be a woman. Open Clasp is exempt under the Equality Act 2010 Schedule 9, Part 1 due to the importance of this role working closely with members and participants, who are predominantly vulnerable women, and building relationships with these groups.

Position: Head of Policy and Evidence
Hours: Full-time (35 hours a week)
Contract: Fixed term contract for 9 Months, maternity cover
Location: Office-based in London with flexibility to work remotely
Salary: £63,654 per annum plus excellent benefits
Salary Band: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for an experienced and dynamic Head of Policy and Evidence to lead our policy, social research, and healthcare professional engagement activity to improve the lives of people affected by MS.

You'll provide leadership and strategic direction, ensuring the Policy and Evidence team has clear priorities and a proactive and impact-driven approach. Strong management and leadership skills are essential to this role.

Acting as a senior spokesperson for our policy and evidence work, you’ll need to be influential both internally and externally, including representing the MS Society at a range of external meetings with a variety of audiences.

You’ll play a crucial role championing the role of impactful evidence based decision making across the organisation and have substantial experience of supporting the development of issue-based influencing campaigns. The ideal candidate will have a proven track record of securing policy change across a broad range of issues and influencing policy makers at a UK or national level.

Please note this is a fixed term contract for 9 months starting in January 2025.
Closing date for applications: 9:00 on Friday 1 November 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Do you have experience of working within the health, social care or charity sector supporting people experiencing mental health difficulties, crisis or distress often?

Do you have experience of managing people to feel supported, safe, trusted and valued, enabling them to excel in the work they do?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Job title: Nightlight Team Leader - Crisis House
Reference Number: 241
Salary scale: £28,000 - £30,000 per annum
Reports to: Nightlight Crisis Service Manager
Contract: Permanent
Hours: 37.5 hours per week (Full time)
Work pattern: 5 out of 7 days (Early, Late and Night 8 Hour Shifts)
Working base: Hemel Crisis House, Hemel Hempstead

Could you be a key member of the NightLight management team, providing effective operational leadership delivering the NightLight Mental Health Crisis Service?

About Us

Hertfordshire Mind Network has been providing innovative mental health services in the county since 1970. As an independent local charity federated to national Mind, we are dedicated to making a real difference in our community.

About the Role

The Crisis Centre is one of the 5 crisis services under our Nightlight brand we provide to residents in Hertfordshire:

1. Crisis Centre – 24/7, 365 days a year
2. Crisis Helpline – 365 days a year, 7pm to 1am
3. Crisis Cafes providing drop in support – 365 days a year, 7pm to 1am
4. Daylight – short term, outreach support
5. A&E Crisis Support in Watford and Lister Hospitals (in partnership with Mid Herts Mind)

This role is leading a team of coordinators and support workers to provide excellent support within a small 4 bed crisis centre in Hemel Hempstead, which is a short stay provision, usually 3 or 4 nights, to provide;

• emotional support
• support to develop coping strategies, support plans and safety plans
• ensuring robust discharge plans in place for on-going support

Key Accountabilities

• On occasion, provide emotional support, advice, signposting, assessing risk, support planning for clients in mental health crisis often where risks are significant.
• Overseeing and ensuring the delivery of appropriate needs and risk assessments and support planning for clients.
• Liaise with statutory agencies to ensure appropriate intervention is obtained.
• Organising a rota to ensure appropriate service cover is in place at all times across the Nightlight Crisis Centre provision.
• Contribute to an on-call service, on rotational basis, usually every 8 weeks, taking calls outside of 9am to 5pm Monday to Friday providing staff support.
• Representing Nightlight and wider HMN at external meetings, and network locally to develop contacts, services and raise Herts Mind Network’s profile.
• Manage budgets, expenses, payroll as well as facilities needed for the centre
• Supporting the Crisis manager with developing and ensuring ongoing positive relationship with external NHS, local authority and emergency services including Crisis Resolution Home Treatment Teams, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc.
• Provide management support to Crisis Centre Coordinators and support the Crisis Manager in ensuring practice within the service is safe, effective and person centred, as well as supporting the implementation of strategic service plans.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Eligibility for blue light card.

Closing date for applications is 8th November 2024.
Interviews will be held on 13th November 2024.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.