National Manager Contact Centre Jobs
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Ref PWN-241
Are you a driven, collaborative and compassionate individual with a proven record of working with male adults in the criminal justice system, whether in the community or in prisons? Do you have experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, or people who are angry and confused?
If so, St Giles Trust is looking for a proactive Personal Wellbeing Navigator to oversee the delivery of Personal Wellbeing services to referrals of community offenders and prison leavers, including families, made by the Probation Service in North Yorkshire.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
Who are we?
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.
The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.
The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.
About this key role
Our successful candidate will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison. This will involve undertaking assessment and action planning with individual service users which will result in timely and prescribed outcomes being achieved, and creating a safe and trusting environment, using trauma informed practice to successfully facilitate a supportive and constructive relationship with service users. You will deliver a range of interventions to service users, including group work sessions where required, and work with service users flexibly, meeting and undertaking interventions in a range of prescribed locations across a wide geographical area.
We will also rely on you to develop and maintain positive working relationships with external agencies including Probation, Prisons and partners, and work towards contractual targets and outcomes within agreed timescales and in line with specified quality standards. Using agreed CRM databases, recording all activity relating to caseload and ensuring all information is recorded within agreed deadlines are all also vital aspects of the role.
What we are looking for
- Experience in working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
- L3 qualification in Advice and Guidance or equivalent
- A sound knowledge of the requirements of managing a caseload
- An understanding of the barriers faced by people with complex and multiple needs
- The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
- Impressive interpersonal, relationship-building and communication skills, verbal and written
- A flexible, collaborative and professional approach to your work.
Please note: this role requires that successful candidates must undergo an Enhanced Adult workforce with Adult Barred List DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.
Closing date: 3rd November 2024. 11:00 pm.
Thank you!
Salary: £25,000 - £28,000 depending on experience
Contract Type: 12 months fixed term contract with possibility of extension
Hours: Full time, 37.5 hours per week
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring they pay their employees fairly, they offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
We are delighted to offer this opportunity for a key operational role as network coordinator at the UK Organ Donation and Transplantation Network (UKODTRN).
This role is central, as you will be providing overall day-to-day operational support for the Network. The Network is a collaboration founded in 2020 by NHS Blood and Transplant, Kidney Research UK, and the British Transplantation Society. In this unique role, you will have a fantastic opportunity to develop your coordination, communication and collaboration skills as you work with patient groups, researchers, transplant surgeons, funding bodies and industry. It is not necessary for you to have previously worked in the field of transplantation.
Kidney Research UK acts as the host of this collaborative network. This means that while your line management arrangements will be via Kidney Research UK, your day-to-day work you will be to work closely in support of the two UKODTRN Co-Directors and Deputy Directors, one of whom is a patient leader and transplant recipient, and the other is a transplant surgeon. The scope of the Network covers all donated and transplanted organs. This is referred to as a ‘pan-organ’ approach.
Please refer to the Job Description in the Job Pack for details.
If you wish to know more prior to the closing date, please call the contact number on the advert on the company website before the closing date and leave your details. The current postholder will be glad to call you back (Tues-Thurs) for an informal chat about the role.
If you are interested in the position, please complete the online application form and submit together with your CV.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
About Kidney Research UK:
Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £65 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.
Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
Closing date: Wednesday 6 November 2024
Preliminary Telephone Interviews will be held during week beginning 11 November 2024
Interviews will be held via Teams during week beginning 18 November 2024
No agencies please
You may also have experience in the following: Project Manager, Network Operations, Operational Support, Project Administrator, Donor Coordinator, Administrator, Admin Assistant, Network Support, Project Support, Coordinator, Charity, Charities, Third Sector, NFP, Not for Profit, etc.
REF-217 295
Thank you!
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Fundraising and Engagement Officer
Post no: 618
Office base: HQ, Flitwick
Area covered: Bedfordshire, Luton and Milton Keynes
Contract type: Permanent
Salary: £24,000 per annum
Hours: 37.0 hours per week, Monday to Friday
About the Role
This role is an exciting opportunity to work for Mind BLMK as part of the Fundraising & Engagement Team.
Acting as the first point of contact for all Fundraising & Comms enquiries and in line with Mind BLMK’s Fundraising and Communications Strategy, this is a busy role and will require excellent stewardship and donor care skills as well as meticulous organisation and innovative thinking. As an Ambassador for Mind BLMK, you will need to have a passion for mental health and an ability to operate at all levels.
The successful applicant will generate income and support all aspects of communication and marketing, to help to maximise local support, raise awareness of our work in the community, and by providing exceptional supporter stewardship, in line with Mind BLMK’s Fundraising and Communication strategy.
Key Duties
- Engage and support stewardship and donor care for Mind BLMK’s individual givers, corporates, groups, volunteers and other supporters of the charity, in line with the fundraising strategy.
- Send and engage with donors, appropriate information and materials to support their fundraising at Mind BLMK.
- Ensure supporter interaction points (telephone, post, email) adhere to the highest standard.
- Support fundraising and engagement in the development of new partnerships with corporates, organisations, and individuals, to support income growth.
- Support and engage with the fundraiser, donor through the customer journey.
- Work with the wider team at Mind BLMK and with our national partners at Mind.
- Contact by phone, email and meet supporters or potential supporters of Mind BLMK and communicate key messages and ensure their fundraising is promoted and celebrated across all social media channels.
- Support the implementation of marketing strategies and targeted campaigns; plan, develop, and ensure the production of multi-media communications, PR, and marketing materials.
- Support the data capture, monitoring of and reporting on the effectiveness of marketing, PR and publicity activities, making recommendations as required.
- Ensure the quality assurance for the implementation of Mind branding guidelines and specifications across the organisation; reviewing, monitoring, and advising as necessary to ensure corporate identity is maintained in line with Mind BLMK policies and procedures.
- Support the functions of the publication and distribution of press materials, news stories, and updates, both internally and externally.
- Support the maintenance of Mind BLMK’s websites, social media accounts, Mailchimp newsletters, and web administration profiles and content (including but not limited to - Facebook, Twitter, Instagram, Linked In).
Entitlements/benefits:
- 25 days Annual Leave plus Bank Holidays
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on Monday 11th November 2024
Interview date: Monday 2nd December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Thank you!
The Information, Advice and Guidance worker is situated in the advocacy team to provide information on maintaining good mental health. The role will include triage provision in helping to assess needs e.g., reducing suicide risk and refer beneficiaries to appropriate and more importantly immediate support either at MhIST or externally. Typically, interventions will be short and usually, but not always, once off in nature.
Usually you will be working with people who have relatively low needs but you will be able to assist people with higher or complex needs to access services which are appropriate for them.
The support we envisage will typically be things like:
· Helping people to access the most appropriate service for their needs.
· Providing advice to help prevent the worsening of symptoms.
· Basic welfare benefits and other financial information
· Making sense of forms and paperwork
· Providing information about available services in the local area
Registered Charity
21 - 50
To deliver a friendly, safe and positive environment for people with mental health problems. Giving people the skills and tools to self-manage their
The client requests no contact from agencies or media sales.
Thank you!
An exciting opportunity for a proactive communications professional to join our team.
We're looking for an ideas person, able work quickly and without assistance to source London, higher education and research content, and to deliver this to a wide range of audiences across different media, as well as to further develop our current campaigns, website reach and social media channels.
We're looking for someone who is happy networking, to help us discover further opportunities for us to get our work out there. Experience in dealing with media and members' communications teams is essential. Ultimately, the Head of Communications is there to ensure that London Higher is engaging with its key stakeholders regularly, positively and consistently.
About London Higher
We are the membership organisation for universities and higher education institutions across the capital. As the largest representative body of its kind in England, London Higher represents the full diversity of the capital’s higher vibrant education sector, from small, specialist conservatoires and research institutes to large, multi-faculty universities.
We have three divisions: London Higher, London AccessHE and London Healthcare & Medicine. Each division has its own membership.
London’s universities and higher education colleges are powerful engines of economic growth, collectively educating over 507,000 students, employing over 223,000 people across all sectors of the UK economy and generating over £27bn in economic impact.
At London Higher, we are the place where London’s higher education institutions come together to unleash the collective power of London’s higher education sector for the benefit of our capital and country.
The client requests no contact from agencies or media sales.
Thank you!
Are you a storyteller with a keen eye for detail?
We are looking for a creative written communicator with an excellent eye for detail to tell the story of The Listening Place, our volunteers and our visitors.
The Listening Place offers free, confidential, face-to-face support for people feeling suicidal, provided by highly trained volunteers using active listening skills. Over eight years, the charity has grown rapidly, with now over 800 volunteers delivering up to 150 appointments daily across three sites. TLP receives 750 new referrals every month and will provide support to 8000 people struggling with suicidal feelings this year. This growth, achieved without waiting lists, highlights how TLP balances ambition with a commitment to high-quality, person-centered support. With plans to expand to East London and strong donor and media interest, it’s an exciting time to join this effective, community-led service.
This is a pivotal role where you will be responsible for giving TLP a voice across external and internal communications. Through dependable, precise and creative communications, you will help TLP meet its three key communication objectives:
- To inspire and retain volunteers and supporters.
- To influence public and stakeholder opinion on how to deliver effective suicide prevention services.
- To help recruit new volunteers.
All your copy should be clear, concise and help deliver against one of these key objectives.
We are seeking an individual with an excellent eye for detail who is a self-starter, able to seek out stories and respond to opportunities as and when they arise. This means over the course of a day you could be covering an event, interviewing a volunteer, setting up targeted paid adverts or responding to messages from supporters.
Your success will be judged on your ability to deliver all communications with a meticulous attention for detail and a clear understanding of TLP’s voice.
Core Responsibilities:
The Communications Coordinator will:
Working under the direction of the Head of Fundraising and Communications, the Communications Coordinator will be responsible for the development, delivery, analysis and growth of TLP’s communications through effective copy for internal and external stakeholders. This includes:
- Leading on day-to-day account management and content creation for organic and paid activity on TLP social media channels.
- Planning and executing activities for national campaigns including World Suicide Prevention Day and Mental Health Week.
- Working with and supporting teams from across the organisation to execute engaging internal and external communications and digital campaigns including monthly volunteer and supporter newsletters.
- To act as a point of contact for teams for communications related queries, maintaining a good understanding of approaches, channels and technologies in order to do this.
- Recognise, mitigate and appropriately escalate communications related incidents and risks including reputation management, information governance and sensitivity issues.
- Regularly reviewing website content, looking for ways to constantly improve user experience.
- Compiling regular monthly statistics and analytical reports, evaluating our online performance against agreed metrics.
- Ensure all records are held in compliance with GDPR and the Institute of Fundraising policies.
We are committed to welcoming everyone from all backgrounds and communities, and creating inclusive teams.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during our selection process or your ability to work with us, we'll be happy to make reasonable adjustments to enable you to perform at your best.
Attributes and Skills:
Essential
- Meticulous attention to detail in all written language.
- Strong news sense, as well as digital copywriting and editorial skills.
- Self-motivated, energetic and able to use own initiative.
- Broad understanding of social media platforms, insight software and campaign management.
- Strong commitment to and good understanding of TLP’s mission and values.
- Proactive and self-motivated - able to plan and prioritise workload effectively and multi-task.
- A flexible and helpful approach - willing to go the extra mile.
- Excellent verbal and written communication skills including willingness to respond to some out-of-hours communications activity.
- Commitment to anti-discriminatory practices and equal opportunities as well as the ability to apply a sensitive approach to all areas of work.
- Tactful and able to safeguard sensitive or confidential information.
Experience:
Essential
- Working in a communications role, or demonstrable transferable experience/qualifications
- Experience of developing and delivering communications materials and information for wide and targeted audiences
- Experience of working across teams or with multiple stakeholders to coordinate the production of communications
- Planning and deploying paid-for social media, digital campaigns, and email marketing
- Content creation – for websites and social media channels (LinkedIn, Facebook, Instagram and Twitter)
- Digital skills including Office 365 systems (inc. Teams and SharePoint), WordPress, Photoshop, Google ads and Canva
- Developing an engaging end to end digital customer experience.
Desirable
- Knowledge of the charity sector and the mental health landscape
- Analytics and data skills including Google Analytics
- Search engine optimisation.
Hours
22.5 hours a week, office hours, with occasional evening and weekend work to meet operational requirements.
Location
1 Cambridge Court, 210 Shepherd’s Bush Road, Hammersmith, London W6 7NJ and remote working
Reporting line
The Digital Communications Officer will report to the Head of Fundraising and Communications.
Salary: £17,955 per annum (£29,255 FTE) at 3 days a week plus benefits (3% employer contribution towards pension, 25 days annual leave (FTE) per annum (plus public holidays), Employee Assistance Programme, access to Medicash health insurance and critical illness cover.)
Please submit a CV and Cover Letter of no more than one side by November 1st. Interviews will take place w/c 11th November.
The client requests no contact from agencies or media sales.