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Job Title: Customer Service Executive

Reporting to: Customer Service Manager

Salary: £25,500 + generous non-contributory pension, 25 days annual leave (excluding bank holidays)

Hours: 9am to 5.30pm reducing to 9am to 5pm during August & December

We offer working from home 3 days per week, with 2 days in the office minimum per week

Flexible working hours offered after satisfactory completion of probationary period

Primary Responsibility

As Customer Service Executive you will be responsible for ensuring you provide exceptional Customer Service to our external customers. This means striving to delight them at every opportunity and ensuring that their experience of CharityJob is a great one.  You will also be responsible for providing administrative support to your internal customers, the Sales Team, to enable them to spend more of their time on activity that results in revenue generation.

The Role

• Taking responsibility for the achievement of the set criteria of administrative tasks ensuring they are completed within the specific timeframes as outlined by the Customer Service Manager. 
• To prioritise on answering incoming calls (with some outgoing calls where necessary).
• Organise your workload & be accountable for ensuring the set criteria of tasks agreed are completed consistently and on time.
• To prepare daily, weekly, monthly stats / sales reports as required
• To provide administrative holiday cover for Account Managers to ensure that client requests are actioned.
• Passing customer feedback on to the product, marketing, or sales team to improve CharityJob’s offerings and services.
• Escalating customer enquiries to the appropriate team or person and when necessary, to raise support desk tickets and action follow ups to ensure a satisfactory resolution.
• To be responsible for accurate cleansing and administration of our recruiter database.
• Stay up to date with CharityJob’s new Products & Features.
• To consistently demonstrate a pleasant demeanour, show a can-do mentality & always act as a positive role model both in attitude and application to the task.
• To support other internal departments when needed and as agreed with the CSM.

The Person

• Passionate about delighting customers
• Friendly & outgoing telephone manner  
• Fantastic communication skills, both verbal and written
• Detail oriented
• Organised, proactive and a good problem solver 
• A great team player with a positive attitude

Does this sound like you? If yes, we would love to hear from you, so please submit your application now!

Please note, phone interviews will not begin until the week commencing the 18th November 2024.

The Company 

CharityJob is the UK’s largest and most specialised job board carrying non-profit, NGO, social enterprise, CIC, and voluntary jobs. As the first charity specialist job site in the UK, we demonstrate over two decades’ worth of insight and personal experience, aligning passionate candidates with inspiring organisations.

We're a small friendly team where the culture is entrepreneurial, practical, approachable, and fun all within a stretching environment.

Application Instructions

Please click on the ‘Quick Apply’ button to submit your application.

Regretfully we are only accepting applications for this role from applicants who live in the UK and live within a commutable distance to Norbiton, Kingston upon Thames.

Location: United Kingdom with remote working and occasional office visits in Haywards Heath Contract: Two- year fixed-term contract (renewable) Salary: £38,000 - £42,000 dependent on experience

We are actively looking to engage a Senior Project Finance and Risk Advisor (SPFRA) to join the Programme Finance Team here in the UK. This opportunity is offered on a two year fixed-term contract which is renewable.

About the role

The SPFRA, reports to the Head of Programme Finance and focuses in supporting and advising on project financial management and donor compliance to key stakeholders across the organisation.  As a specialist role the post-holder has detailed understanding of the rules and regulations of an increasingly large portfolio of donors including USAID, the EC, FCDO and SCB[1] and a wide range of other smaller-scale funders.

This role is integral in supporting and advising teams and stakeholders throughout key stages of Sightsavers’ project life-cycles through to close-out and exit. The post-holder ensures project financial planning, monitoring and reporting are delivered on time and to a very high standard. The role also provides support to Sightsavers’ overall project financial management processes through capacity building and key projects/ objectives.

Key accountabilities but not limited to:

• Project cycle; financial management support and advice, project design and proposal development, project start-up and inception, implementation and close-out/ exit.
• Capacity building; identifying gaps and challenges and generating/ implementing the capacity building plan.
• Working on a portfolio independently, with support.
• Engaging in special objectives/ special projects as assigned.
• Providing other support as a member of the Programme Finance team.

This is an engaging and involved role please read the job description for full details.

If you have similar experience within international development covering risk management tied to projects and their complexity, donor compliance, rules and regulations; contract value; reputational risk; budget development for bids; advising start up activities for newly approved donor funded projects; implementation, close out and exit of projects from a finance and risk perspective this could be an ideal opportunity.

Skills and knowledge

• Proven finance and accountancy experience and highly numerate
• Advanced Proficiency with Microsoft Excel
• Previous experience of working for an international (INGO)
• A solid track record within institutional donor project financial management
• Fluent in written and spoken English
• An influencer with strong stakeholder management skills
• Evidences a continuous improvement mindset, seeking ways to improve processes and mitigate risk
• Proven experience of USAID, EC and FCDO project financial management
• Proven experience of financial training to finance staff
• Able to travel internationally as required during the length of the tenure

Desirable

• Able to explain financial issues and procedures to a non-financial audience.
• Experience of a computer-based accounting system
• Knowledge of additional languages for example French, Portuguese or additional languages
• A high level of programmatic and financial understanding of the project cycle

The recruitment process will be in two stages. The first stage will be a written task using excel lasting up to one hour. Candidates successful at this stage will then be invited to attend a virtual interview lasting up to one hour. We intend to conduct interviews from mid November 2024 onwards. We reserve the right to close this ad early.

The deadline to submit your application is 3 November 2024 at 23.30pm GMT UK.

 As an equal opportunity Employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.

To apply for this opportunity please simply click on the ‘apply’ icon. We are particularly keen to understand your motivation for working with Sightsavers.

Action against Medical Accidents (AvMA) is the UK charity for patient safety and justice. Our purpose is to support people who have experienced avoidable medical harm, improve patient safety across the healthcare system, and influence policies to ensure accountability and quality care for all.

The Policy and Campaigns Manager will play a crucial role in advancing the strategic objectives of AvMA by developing and implementing effective policy initiatives and campaigns to improve patient safety and access to justice for those affected by avoidable medical harm.

Head of Business Conservation Advice - Maternity cover
Reference: OCT20242499
Location: Flexible in UK
Salary: £43,095.00 - £46,264.00 Per Annum
Benefits: Pension, Life Assurance and Annual Leave
Contract: 12-month Fixed Term
Hours: 37.5 per week

This is a unique opportunity to lead a highly skilled and committed team of 17 advisers and specialists who together are working in partnership with businesses to deliver real nature positive improvements for biodiversity across the economy.

What's the role about?

You will be responsible for the team that secures business conservation partnerships and delivery of the RSPB's aims of conservation impact, nature positive business change and additional income. In particular you will:

• Lead a team of business conservation advisors
• Develop the skills and capabilities of the team towards high performance and a positive culture
• Be responsible for the quality of RSPB inputs into business conservation partnerships and alignment with outcomes
• Work across RSPB teams to ensure there is a robust plan to bring new partnerships
• Be responsible for effective stakeholder management and collaborative external and internal relationships
• Lead the communications, impact reporting and promotion of the team’s work
• Direct the team’s activities and work plans, meeting the required ambition and managing risks
• Work collaboratively with teams across RSPB
• Oversee the budget so financial targets are met
• Report to and liaise with relevant RSPB governance boards

Essential skills, knowledge and experience:

• Good understanding of nature conservation and businesses engagement on sustainability
• Strong track record of engaging with business partners
• Experience of leading teams and uniting them to deliver impact
• A strong customer focus and experience of contract management
• Demonstrable experience in developing and implementing business plans
• Strong financial management skills
• Proven experience meeting targets and delivering impact
• Excellent written and verbal communication skills
• Extensive stakeholder management experience

Closing date: 23:59, Mon, 4th Nov 2024

We are looking to conduct interviews for this position as soon as possible after closing date.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their whole selves. To achieve our vision of creating a world richer in nature, we need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

The vacancy

We are seeking to appoint one lay member to replace Claire Minchington who comes to the end of her tenure on 31 March 2025

About the GOC
We are the regulator for the optical professions in the UK. Our purpose is to protect the public by promoting high standards of education, performance and conduct.  For more information about us please visit our website: optical. org

About the Council
The role of Council is to lead on the GOC’s mission to protect the public by upholding high standards in the optical professions.  The Council is composed of six lay members (including the Chair) and six registrant members (i.e. registered optometrists and dispensing opticians).  At least one member of the Council must work wholly or mainly in each of England, Northern Ireland, Scotland and Wales.  One Council member acts as a Senior Council Member whose role is to carry out the Chair’s appraisal as well as provide a sounding board for the Chair and serve as an intermediary for Council members, Executive and stakeholders as necessary. 

The successful candidate will contribute to Council by exercising oversight, ensuring effective corporate governance, and making high-level policy decisions. They will be able to operate strategically and impartially; listen, communicate, and influence effectively; exercise judgment; and inspire confidence and support amongst our stakeholders. 

Remuneration and time commitment

Council members are remunerated in accordance with our member fees policy (£13,962 per annum plus reasonable travel and subsistence expenses) which is linked in the candidate pack.  The member fee includes time for reading and preparation.

The appointed member will be expected to commit approximately 2-3 days per month.  Meetings will usually take place via MS Teams but may on occasion be held at the GOC Offices at 10 Old Bailey, London, EC4M 7NG. There are occasional online catch-up meetings - these are currently scheduled on a Tuesday evening every 6-8 weeks, from 5.30pm – 6.30pm.

APPLICATION DEADLINE:  midnight on Sunday 17 November 2024.

Online interviews will be held on between Monday 27 – Thursday 30 January 2024.

We would welcome applications from individuals who are disabled and from diverse ethnic backgrounds as these are currently under-represented on our council and committees.

We strive to be as diverse as the public we protect and welcome applications from everyone, regardless of age, disability, gender reassignment, race, religion or belief, ethnicity, sex, sexual orientation, marriage and civil partnership, pregnancy, maternity and geographical locations outside of London.

If you have any questions, please email them to appointment@optical. org and we will aim to respond to you within 48 hours. 

StreetGames is a charity passionate about harnessing the power of sport to change the lives of young people and their communities. Through our work with 1,500 trusted local community organisations, StreetGames addresses some of the most pressing issues faced by young people growing up in underserved communities, including poor mental health, food poverty, crime and lack of employment opportunities. We do this by delivering ‘Doorstep Sport’ at the right time, in the right place, in the right style, at the right price and by the right people. Doorstep Sport aims to make sport accessible to everyone regardless of their income and social circumstance.

About the role

• The post holder will be responsible for developing and delivering a workforce development plan to grow and maintain a workforce to enable an all year-round multi-sport offer in our priority places.
• The post holder will be responsible for leading the design, development and delivery of the StreetGames Workforce Development offer for the network of over 400 locally trusted organisations (LTOs) in London & the Southeast.
• The post holder will work with LTOs in the StreetGames network to enable them able to access workforce development opportunities that helps them to build capability and capacity, so they are better able to utilise the power of sport to transform young lives & underserved communities – which is core to the StreetGames mission and collective End Game.
• The post holder will work together with the StreetGames training academy and the network support teams to ensure that all LTOs in the network can access the StreetGames core offer appropriate to their workforce needs.
• The post holder will be supported by and work closely with the Development Director of London & Southeast, the Sport 4 Good Development Manager, National Training Academy and the wider StreetGames team.
• The post holder will adopt a ‘learning approach’ and regularly gather, and share, learning and good practice with LTOs and other strategic stakeholders from across the region. The post holder will require a blend of interpersonal skills, youth work, workforce development and sport specific knowledge.
• The post holder will showcase and demonstrate the positive impact that the StreetGames Training Academy & Workforce Development programmes will have on the network of locally trusted organisations to cement our reputation as an action-taking & doing national charity.
• The post holder will work with other regional leads and the central team to review, evolve, innovate and create our training academy offer to ensure it grows and develops so we can continue to meet the needs of our network & our young people in and out of our main priority places.
• The post holder will be required to engage and support LTOs through a range of approaches, including digital engagements and face-to-face meetings.
• The post holder will work with the fundraising and sustainability lead to review potential pipelines for more investment to deliver more training and workforce development opportunities across the region.
• The post holder will prioritise workforce development in our main priority places (Brent, Tower Hamlets, Barking, Lambeth, Haringey, Thanet) but also make sure organisations from elsewhere can still access a quality training and workforce offer to help them support young people through Doorstep Sport delivery.

A full description of the role responsibilities and desired experience, knowledge & skills can be found in the attached job pack.

Benefits

• Hybrid working
• Great work-life balance
• Access to free counselling and support services Enhanced family friendly benefits
• Company socials Eye care allowance Cycle scheme
• Pension scheme of up to 8% employer contributions 25 days annual leave plus bank holidays
• 2 Volunteering days per year

The Policy and Campaigns Manager is responsible for leading on CLAPA’s campaigning and policy work across the UK.  This is a new direction for CLAPA and a key part of the role will be to develop a clear strategy and action plan to ensure a focused and targeted approach to this area of work.   

The post-holder is responsible for ensuring that work is delivered to the highest standard and that the wider staff team and board of trustees are kept informed on progress and development.

You will be a Youth and Wellbeing Practitioner/Assistant Psychologist who is passionate about supporting MAC-UK’s objective of working collaboratively with young people, innovating services and systems and their approach to mental health, to address health and social inequalities. We aim to support services to be more accessible, flexible and responsive to excluded groups, and to change the systems that lead to and maintain inequality.  This role is ideal for someone who is looking to develop their skills in youth and community work and/or working towards a qualification (degree equivalent) in Youth Work, Social Work, Therapeutic Practice, Clinical/Educational/Forensic/Counselling Psychology.

We are very excited to be part of a pilot service, new in England working as part of a consortium of four organisations, alongside Lambeth Council. This will be a residential support service for young people aged 16-24 years at risk of serious youth violence, who are already caught up in the criminal justice system and at high risk of remaining part of the system.

You will be working in one of three London properties alongside a large multi-agency staff team made up of experts by experience/profession in psychology and therapy; youth work; offending; education, training, and employment (ETE) and housing. The service will work creatively and holistically to enable young people to exit environments involving youth violence, identify and reach their goals and aspirations, move on successfully to appropriate independent living, and importantly to sustain this life.  Wherever possible staff and young people will co-produce what this service looks like and what activities the young people engage in.  This is a great opportunity if you are interested in therapeutic practice, and developing or using your therapeutic skills alongside the area of social action. 

*Please note, if you are applying as an Assistant Psychologist, you must have an undergraduate degree in psychology as per the British Psychology Society guidelines.

The deadline for expressions of interest is Wednesday 20th November 2024 at 5pm.

Interviews will take place on Tuesday 3rd December 2024.

The Gender and Development Network (GADN) is recruiting for a new Policy and Advocacy Officer. 

GADN brings together expert NGOs, consultants, academics and individuals committed to working on gender equality, development and women’s rights issues. 

The Policy and Advocacy Officer role is part of a small team at the GADN Secretariat, consisting of the Director, Head of Policy, and Network Coordinator. The post holder will work with the Head of Policy and Director to implement the Feminist Reframing of Macro-level Economics (REFRAME) programme and support with GADN’s core advocacy towards the UK government. 

We are looking for someone who has a strong understanding of, and commitment to, gender equality, women’s and girls’ rights, and international development issues. The ideal candidate will have a passion for women’s economic justice and a willingness to actively work on these topics, alongside a clear commitment to anti-racism. You will bring experience in advocacy (ideally in a UK context), along with administrative experience of providing support to a busy team. 

This is a 12-month fixed-term full time position, with the possibility of extension, subject to funding and organisational needs. 

How to apply for the role 

To apply, please read the job description and complete the application form below and on our website.

The deadline for applications is 9 pm GMT on Sunday 10th November 2024. We will review applications on a rolling basis, so do encourage you to apply early. 

There will be two rounds of virtual interviews. The first will be held on Tuesday 19th November and the second on Tuesday 26th November 2024. Please note that for candidates shortlisted for the first round of interviews, there will be a one-hour virtual test on Monday 18th November 2024. If you are not able to make any of these dates, please let us know in your cover email. We aim to notify successful applicants and invite them to the test and interview by 14th November. 

Please note that in order to contain administration costs, only those applicants shortlisted for interview will be contacted. 

To be considered for this role, you must be able to provide proof of eligibility to work in the UK. Unfortunately, we can only accept applications from people based in the UK who are able to come into our London office. 

GADN is seeking people from diverse backgrounds and life experiences to join our team. As we continue working to decolonise our practice and build an anti-racist organisation, we actively welcome applications from Black women and Women of Colour who we recognise are under-represented in the UK international development sector. If you share our core commitments, we would love to hear from you! 

Closing Date: 10 November 2024

Ref 6890

We are looking for a Project Manager for 4 months to join the Partnership Development Team in our Global Programmes Division to support our global programme partnerships work with the UN and to support the change process linked to our UN account/partnership.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Team

The Partnership Development Team is comprised of partnership experts across a portfolio of institutional partners. The team seeks to deliver exceptional global partnerships, optimising both funding and influence. The team works closely with colleagues from across the Global Programmes and Policy, Advocacy & Campaigns Division, other Save the Children members and with Save the Children International (SCI) country and regional teams to deliver on our partnership objectives. The team is at the forefront of driving the institutional partnership agenda and approach for both Save the Children UK (SCUK) and the Save the Children global movement, ensuring Save the Children is the partner of choice.

About the role

As the Account Project Manager, you will contribute to and effectively support our global programme partnerships work, to achieve Save the Children's strategic objectives.

The focus of the role will be to influence a complex network of internal stakeholders to develop strategic movement-wide solutions that respond to systemic operational challenges faced by the UN Accounts.

You will ensure effective knowledge management and capacity building for the UN Agency accounts where SCUK is the lead Account Member – including funded programmes, pipeline and influencing work. You will also contribute to the development of the wider partnership agenda with other multilateral partners that the three UN agencies work with. 

 In this role, you will: 

• Ensure a broad-ranging and inclusive partnership. This includes:

• Contributing to the implementation of SCUK's partnerships strategy to nurture effective partnerships.

• Supporting the organisation to continually build strategic understanding of partner and any evolving trends that may impact the relationship.

• Secure support and buy-in of colleagues from across the organisation to contribute to our engagement with the UN.

• Collaborating with team members to develop and embed our partnership and account management approach, to maximise the benefit of the team's work to the wider organisation and movement.

• Ensure increased quality and consistency in the design, delivery and reporting of all projects/awards across the UN account and SCI. This includes:

• Working closely with the Donor Compliance team to identify risks, mitigating measures and setting adequate monitoring mechanisms to support wider award management processes.

• Developing common standard approaches to quality and compliance across the account. Ensuring partner regulations and expectations are well understood among parties involved.

• Lead the development and implementation of new processes and ways of working for UN Accounts.

• Engaging with wider Save the Children in generating and sharing learning and best practices.

• Ensuring strong knowledge management systems are in place.

About you

To be successful, it is important that you have:

• Experience, interest and knowledge of current thinking and future trends and thorough understanding of international development issues.

• Proven experience of providing creative and innovative approaches in developing new initiatives that contribute towards partnership objectives.

• Experience of implementing change initiatives and in iterative adaptation of processes and ways of working.

• Experience of influencing and delivering results cross organisationally within a large complex global organisation.

• Strong project management skills and ideally an understanding of project design, quality programming and effective delivery. 

• Self-driven: ability to take a pro-active approach and work on own initiative; problem-solving skills and creative thinking in fluid or less structured environments.

• Excellent coordination and relationship building skills in forming and maintaining both internal and external relationships.

• Strong analytical skills with ability to present complex information in a clear and succinct manner, ability to analyse trends and report on key financial metrics.

• Excellent verbal and written communication skills, including senior level briefings and presentations, both for internal and external audiences with appropriate attention to detail.

• Ability to deal with competing demands, work well under pressure and maintain fruitful collaboration with a large range of stakeholders.

• It would be advantageous to have experience of working with or for UN agencies and/or multilateral partners on programmes and partnerships with NGOs.

• Ideally experience of developing and implementing structures, processes and systems that track results achieved by an organisation and drive performance.

• Experience of undertaking industry trend and donor specific research, finding relevant, reliable, and up to date information quickly.

 Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

You will be a Mental Health Deputy Manager who is passionate about supporting MAC-UK’s objective of working collaboratively with young people, innovating services and systems and their approach to mental health, to address health and social inequalities. We aim to support services to be more accessible, flexible and responsive to excluded groups, and to change the systems that lead to and maintain inequality.  This role is ideal for someone who is  looking to apply their proven management and therapeutic skills alongside the area of social action. 

We are very excited to be part of a pilot service, new in England working as part of a consortium of four organisations, alongside Lambeth Council. This will be a residential support service for young people aged 16-24 years at risk of serious youth violence, who are already caught up in the criminal justice system and at high risk of remaining part of the system.  You will be working across three London properties alongside a large multi-agency staff team made up of experts by experience/profession in psychology and therapy; youth work; offending; education, training, and employment (ETE) and housing. The service will work creatively and holistically to enable young people to exit environments involving youth violence, identify and reach their goals and aspirations, move on successfully to appropriate independent living, and importantly to sustain this life.  Wherever possible staff and young people will co-produce what this service looks like and what activities the young people engage in.

The deadline for expressions of interest is Wednesday 20th November 2024 at 5pm. 

Stage 1 interviews will take place on Tuesday 10th December 2024 and Stage 2 interviews will take place on Tuesday 17th December 2024.

As Supporter Care Manager you will play a key role in Viva’s Fundraising & Engagement team, building relationships with and providing exceptional supporter care to our donors – including individuals, churches and community groups. Your high level of organisation, strong administrative skills and love of engaging with a variety of people will ensure that Viva’s supporters have an excellent and personalised experience of Viva.  Through all this you will play a vital role in making it possible for Viva to achieve its goal of enabling more children to live life in all its fullness.

Your responsibilities will include:

· Supporter communication: engaging with donors by email, letters, phone or in person.

· Supporter care administration: ensuring accuracy in reporting and recording donations.

· Supporter engagement: coordinating supporter events (e.g. our monthly prayer Zoom meeting), representing Viva at church services and managing our presence at events.

· Fundraising & Engagement team support: supporting team communication and the Director for Fundraising & Engagement in team administration.

Operations and office support: ensuring Viva’s UK office runs smoothly.

This role will suit you if you:

• enjoy engaging with supporters and building relationships
• are highly organised, thrive on accuracy and have a keen eye for detail
• are quick to learn and engage with systems and data
• would love to join a welcoming, creative, supportive and international team

This is a full- or part-time role for Viva, located at our Oxford office in the UK with the option to also work at home. Some working time will be needed in the office on a weekly basis, but the exact split of office/home working time can be decided in conversation between the successful candidate and line manager.

Take a look at the full job description and person specification in the information pack and, if this is you, then apply today to be part of this incredible work, making a real and lasting difference for children.

The Holocaust Educational Trust (HET) is a registered charity working with schools, colleges and communities across the country to raise awareness about the Holocaust and its relevance today.

We have an exciting opportunity for an Education and Production Officer to join our team based in Central London. After several years of research and development, we have recently launched Testimony 360, a brand-new digital programme for UK secondary schools that uses interactive survivor testimony and virtual reality to innovatively teach about the Holocaust. Through the programme, students can have a personal and conversational experience with a recording of a Holocaust survivor before seeing some of the sites they experienced for themselves using virtual reality headsets, all without leaving their classroom. 

The successful candidate will serve as a member of the Trust’s Testimony 360 Team, responsible for the digital post-production and testing of interactive recorded testimony to ensure its fluency and usability in the classroom. We are looking for an individual with confident IT skills and the ability to quickly learn how to use new technologies and programmes. As an expert in Holocaust education, you will also contribute to the successful delivery of our Testimony 360 programme through weekly in-person school visits during term time or as required.

Responsibilities

Post-Production, interactive survivor testimony

· Lead on the development (post-production) of interactive testimony, including clipping, annotation, data/metadata input, and Alpha/Beta testing. Throughout testing, leading the training process which ensures the system’s accuracy.

· Maintain regular contact with our partner organisation, the USC Shoah Foundation, including progress updates, shared learning, required training.

· Support colleagues undertaking training and/or working on supportive post-production.

· Logging activity and decisions regarding the post-production editing process, as discussed with members of the Testimony 360 team and/or USC Shoah Foundation.

· Organise and deliver Alpha and Beta testing stages, working directly with students both online and in-person to deliver test sessions and action necessary follow up (to ensure learning from test sessions is fed back).

Delivery

· Contribute to delivery of Testimony 360 through regular, in-person school delivery as part of the wider team, ensuring that the programme is delivered through a robust pedagogical approach. Expected to deliver Testimony 360 one every two weeks throughout term time.

· Plan and deliver Beta testing sessions as part of the development of the interactive testimonies, sharing knowledge and expertise with other Education Officers supporting in this delivery.

· The successful applicant may also be expected to deliver educational sessions to students, teachers and our young Ambassadors outside the Testimony 360 programme and throughout the year. In-person sessions will take place in the UK and sometimes abroad.

General

· We expect all members of the Education team to share their learnings and expertise both internally and externally. This role will require discussions about our learnings from Testimony 360 with the wider Education team, and we encourage consideration for how these learnings might feed into our wider educational offer.  

· As an educational charity, we must ensure that education about the Holocaust is the core of all work. To this end, members of the Education Team are responsible for supporting the wider teams as they develop, plan and deliver on broader public engagement, fundraising, and awareness-raising initiatives.

· You will also be required to carry out any other reasonable request by the Director of Programmes, Chief Executive, or Senior Management Team.

Read our job description for full details.

Please Note:

All applicants must be eligible to work in the UK at time of application.

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Therefore, all applicants will undergo strict vetting procedures and safeguarding checks before appointment and relevant pre-employment checks (this includes but is not limited to: DBS checks, qualification checks, reference checks and identity checks). This role involves regulated activity relevant to children, therefore It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. 

Save the Children UK has an exciting opportunity for a creative and proactive individual with extensive data and evaluation experience to join us as our Evaluation & Learning Lead. In this role, you will work within the Smallshaw-Hurst Children's Community (SSH CC), engaging with families, children, and local stakeholders to ensure impactful outcomes.

This position is community-based with the flexibility to work from home. Therefore, a strong knowledge of and proximity to the Greater Manchester area is essential.

About Us

Save the Children UK believes that every child deserves a future. Whether in the UK or across the globe, we work tirelessly to provide children with a healthy start in life, the opportunity to learn, and protection from harm. In times of crisis, we are among the first to respond and remain dedicated until the last child is safe. We prioritise meeting children's unique needs and amplifying their voices, delivering lasting results for millions, including those hardest to reach.

About Smallshaw-Hurst Children's Community (SSH CC)

The Smallshaw-Hurst Children's Community (SSH CC) is dedicated to supporting children aged 0-19 years. We work in partnership with families and the wider community to empower young people to become the best versions of themselves. Our focus is on place-based interventions, systems change, and collaborative initiatives, fostering resilience and creating opportunities for children, especially those facing challenging circumstances.

About the Role

As the Evaluation & Learning Lead, you will develop and implement evaluation activities to effectively track and assess the impact of SSH CC. You will also participate in projects across Tameside, Greater Manchester, England and the UK, contributing to scoping and design phases by integrating evidence-based thinking and impact strategies from the outset. Your creativity will be vital in designing innovative ways to communicate findings to diverse audiences.

In this role, you will:

• Develop and implement evaluation activities to monitor the processes and outcomes of SSH CC's theory of change and its individual workstreams.
• Assist local partners in gathering data from joint projects with SSH CC, producing learning reports, and sharing insights within the community.
• Create and deliver communication strategies that effectively showcase project impact to stakeholders, partners, funders, and the wider community.
• Collate and monitor data across workstreams for dissemination to partners, funders, and SCUK.
• Collaborate with local partners to share data and insights, enhancing the tracking of children's needs and the impact of specific projects.

About You

To be successful, you should have:

• A working knowledge and understanding of different evaluation approaches.
• Experience in qualitative and quantitative research, including designing and conducting interviews/focus groups and qualitative data analysis.
• Proven experience in evaluating projects and communicating findings in accessible, creative, and meaningful ways.
• Strong interpersonal and communication skills, with the ability to establish and maintain effective working relationships at all levels, both within the organisation and externally.
• Relevant experience in project delivery and evaluation, including data gathering and analysis, or training in research methods, statistics, or data analysis.
• A commitment to SCUK & SSH CC vision, mission, and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others.  However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

Closing date: Midnight Sunday 10th November

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.