Membership Office Manager Jobs

Summary

The role is an exciting opportunity for an outstanding individual to join the Philanthropy and Partnerships team at Diabetes UK. With more people living with diabetes and millions more at risk of developing Type 2, our work has never been more needed. You will lead on prospect research and pipeline management across the Philanthropy and Partnerships (P&P) team, developing a clear strategy that focuses on sourcing prospective donors to fund key priority projects. You will be the overall stewardship lead for the team, overseeing and enabling excellent stewardship - including the creation of materials and delivery of events. You will lead on ensuring compliance with fundraising best practice and will introduce new processes to enhance our efficiency and impact as team. You will lead a function that offers critical expertise and resource to drive income growth, now and in the future.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview(s) date: TBC

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

In this role you will:

• Act as the strategic lead for prospecting and data and information management that underpins all of the Philanthropy and Partnerships teams activities working closely with external partners and internal stakeholders.
• Design and implement innovative and data driven strategies for prospect research, moves management, partnership approval and pipeline development
• Develop and deliver an exceptional stewardship programme, encompassing donor communications, events and impact reporting
• Evaluate and provide critical analysis of fundraising and prospecting activity to deliver actionable insight, process innovation and project management
• Line manage a small team focussing on donor communications, events and prospect research
• You will also be responsible for motivating a small team and actively engage with the wider philanthropy and partnerships team, other directorates and external audiences to maximise opportunities for collaboration and growth.
  

Ideal Candidate

We are looking for a highly motivated professional who thrives on working in a fast-paced complex environment within a large team.

You will need:

• Good knowledge and experience of prospect research, philanthropy and partnership fundraising
• Demonstrable experience in information and data management, analysis and fundraising operations.
• An ability to work collaboratively with key internal stakeholders, to support the development of relationships between philanthropists, partners and Diabetes UK
• To be an excellent communicator, problem solver, and highly accurate and analytical in your work
• To be able to interpret information and make strategic recommendations
• To possess a solid understanding of charity legislation, fundraising regulation, and data protection.
  

Westway Trust is seeking to appoint a highly skilled and forward-thinking Finance Officer (Property) to join our experienced, professional and friendly finance team to oversee the charging and collection of all property related income including rents, license fees service charges and ad-hoc recharges.

You will be a highly motivated Finance Officer with good organisational and analytical skills. You will also bring with you excellent interpersonal and customer service skills; will have good attention to detail and the ability to process data accurately and on time being a competent user of Microsoft Excel, and computerised accounting systems. 

Key responsibilities of the role include but not limited to:

• Maintain tenancy and charging details in the Property Management software.
• Raise and dispatch rent demands to tenants and post entries to the ledgers.
• Credit control following up tenants with arears by email letter and phone.
• Maintain the tenant debtors listing.
• Post expenditure from Access to the service charge accounts.
• Processing tenancy at wills, subsidised rent and deferred rent journals and reconciliation.
• Reviewing Voids and recharges.
• Assist in month-end reporting.
• Assist in preparing year-end audit schedules.
• Taking ownership of year-end MUS closure and service charge statements.
• To work positively in accordance with Westway Trust’s equality and Diversity Policy.
• Provide cover for the Finance Officer and the Senior Finance Officer including raising cheques, banking, petty cash and making electronic payments posting tenants receipts onto MUS and Access.
• Recharge annual insurance costs to tenants.
• Income reconciliation between MUS and Access (I&E, Vat turnover).
• Reconcile property management balances to Access accounts including debtors and service charge balances.
• Supporting SMF on year end accounting and service charge account closure
• Running MUS reports to help property analysis and preparing analysis of property financial performance.
• Any other duties as may be reasonably required.

Experience, knowledge and skills:

• Relevant experience within a busy accounts department.
• Minimum qualification GCSE Mathematics or equivalent.
• Experience of using computerised accounting systems.
• Competent user of Excel for reporting and computing.
• Highly computer literate, with practical experience of using MS Office packages, especially MS Excel and computerised accounting systems.
• The ability to deliver the highest standards of internal customer service through your positive attitude to the role, while staying calm and focused during busy or demanding work situations
• Excellent attention to detail with accurate data entry and the ability to prepare concise and accurate reconciliations and analyses of individual income, expenditure and control accounts.
• Good organisational, administrative and analytical skills.
• Good communication skills both written and verbal.
• A proven ability to follow agreed financial procedures and controls.
• Resourceful and flexible approach, with a “can do attitude”.
• A commitment to working as part of a team.
• Punctual with effective time management.

Desirable:

• Studying or qualified AAT CAT or equivalent CCAB.
• Experience of Access Accounts.
• Experience of computerised property management accounting packages MUS Chronos.
• Experience of using electronic banking software.
• Experience of credit control and rental ledgers.
• Connection to or significant understanding of the local area and its social, cultural and political heritage would be highly desirable.
• Commitment to living out the Westway Trust values including placing the community at the centre of all we do.
• Demonstrable understanding of, commitment to, and promotion of equality of opportunities, diversity and inclusion.

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 17 November when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Business Development Officer

We have an exciting opportunity for a Business Development Officer to join the largest and most influential UK-based women’s organisation, with over 180,000 members.

Position: Business Development Officer

Location: Hybrid, with at least one day per week at our Oxfordshire office

Salary: £33,366 per annum, plus benefits

Contract: Full time, permanent, 35 hours per week

Closing date: 24 October 2024

First round interview date: 5 November 2024

Second round interview date: 7 November 2024

About the organisation:

This is an exciting time to join the organisation, as they are building on their strategic vision launched in 2020 – to be bold and inspiring, growing and relevant, flexible and inclusive. Their campaigns push for change on the issues that matter to women and their communities, and they have been a powerful voice throughout their 109 year history. They are looking to grow their campaigns to reach new audiences and deliver increased impact on the issues that matter to women and their communities.

The organisation provides support and advice to members at both regional and local levels. They implement a comprehensive educational programme of courses and activities, both online and in person, to members and non-members.

As a staff team, their strength is in trusting and engaging each other. They champion flexibility and inclusion and recently implemented a bold hybrid model that supports a good work life balance and wellbeing and at the same time allows the business to flourish and do their best for members.

About the Business Development Officer Role:

In this key position as Business Development Officer, you will manage and maintain relationships with partners and external providers, whilst supporting the design and delivery of a long-term programme of bespoke educational activities and opportunities. Significantly raising the profile of the charity, you will assist in shaping the educational offering to keep it relevant and exciting, implement visionary marketing and social media plans, as well as generate and utilise market research to support decision-making. You will actively identify opportunities for business growth and network extensively to build new contacts.

About you:

As an experienced and adept relationship builder, you will need an exceptional level of commercial acumen. You will be skilled in capturing interest and cementing loyalty. You should be well versed in project planning, understanding engagement data, monitoring and delivery; confident in contributing to successful marketing strategies; and you will bring a strong interest in our activities and mission, to Inspire Women.

A background within a charity or public sector organisation would be beneficial, as would experience of marketing and budgetary management, but your motivation, drive and tenacity, as well as having excellent organisational and communication skills, will be key to your success in this role.  

Benefits:

In return, you will be offered a hybrid working arrangement, which means a minimum of one day a week in the office and the rest from home, although you can work up to three days in the office if preferred; 28 days’ annual leave, rising to 30 days on completion of 5 years’ service with the flexibility to take your annual leave in hours; membership of our Healthcare scheme; a Cycle to Work scheme, and much more.

How to apply:

For further information about this Business Development Officer role, please download the recruitment pack which includes the job description and person specification.

To apply, please submit your current CV with a covering letter clearly explaining why you would be suitable for the role.

The charity is proud to be an equal opportunities employerand values diversity. Reg. Charity No. 803793.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Senior Fundraising Officer will work closely with colleagues across the charity and its stakeholders to ensure we have the funds to deliver our strategy for nature's recovery. With a passion and interest in the natural environment, you'll play a key role in developing impactful relationships which inspire significant support from businesses and individuals.

You will enjoy working with a diverse team to research opportunities, develop relationships and proposals for a dynamic and interesting program of nature recovery and nature-based solutions initiatives, including: nature reserve management and habitat restoration, wildlife species recovery, nature-based health and wellbeing, river restoration and community action on climate change. 

35 hours per week or part time job share (including some weekends and evenings)
£25,440 per annum (salary will be pro rata for part time hours)

An exciting new opportunity has arisen for a Community & Events Fundraiser to join our team.
Reporting to the Community Fundraising and Events Manager, you will work as part of a team to generate vital income through professional community stewardship and organising fundraising events and activity in a role where no two days are the same!

You will support the local community, our supporters and volunteers, nurturing relationships and working with key partners and stakeholders to maximise income generation opportunities, attending Hospice run and community organised events.

You will be joining a friendly team who will support you and help you to develop your skills. To be successful, you will be a flexible team player, with some previous fundraising experience, ideally within a community setting. You will be available to work evenings and weekends, be a good organiser, have excellent customer service skills and an outgoing, friendly personality with a passion for fun and success.

You will need to be physically fit and able to safely move and handle event equipment, some of which is heavy. You will also need a driving licence (category B+E), access to a vehicle and be over 25 (an insurance requirement to drive the Hospice van).

Please note that we will be running this as a rolling recruitment and selection process during the recruitment campaign therefore please submit your application at your earliest opportunity.

Closing Date: Position is open until filled.
Interview Date: Rolling Interviews

About the Hospice
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care within the Milton Keynes area.

We offer 24 hour / seven days a week palliative care to people who have advanced disease, caring for people in our Inpatient Unit which accommodates 15 patients and the local community. Our person-centred care is delivered with compassion and respect for people’s wishes. We have an expanding Therapeutic & Wellbeing service offering Psychological Wellbeing, Social Care, Physiotherapy, Occupational and Complementary Therapy. Our dedicated Business Development teams and retail portfolio of shops raise vital funds to deliver this care.

In return for your skills and experience, you can expect:

• To join a supportive and caring team
• Generous annual leave entitlement starting at 35 days pro rata (inclusive of statutory and bank holidays)
• Free onsite parking at the Hospice
• Employer enhanced auto-enrolment pension scheme
• Enhanced maternity, adoption and sick pay provision
• Ongoing commitment to education and professional development
• Blue Light Card discounts (with membership)
• Excellent on-site catering facilities
• Access to Employee Assistance Programme

This appointment is subject to a Basic Disclosure and Barring Service check.

Are you an experienced Contact Centre Team Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do?

If so, you could be the Contact Centre Team Leader we are looking for.

About the role 

As our Contact Centre Team Leader, you will lead a team of dedicated advisors, delivering exceptional service across various contact channels. You’ll inspire and develop your team, equipping them to excel in both inbound and outbound calls as well as other customer service activities. Ensuring team has the right tools and training, you’ll enable the team to deliver crucial information, support and expressions of gratitude on a wide range of topics, including locating health information, inquiries about our retail network, fundraising, event stewardship, and more.

You’ll also be the go-to expert to help the team swiftly resolve problems and complaints, benefiting both customers and the organisation. Overseeing all customer interactions and activities, you’ll help the team enhance the customer experience, build strong relationships, and drive income growth.

You’ll support and guide your team by setting performance goals, providing constructive feedback, conducting evaluations, and ensure their wellbeing. You’ll also identify and implement process improvements to boost efficiency and elevate the customer experience.

Taking ownership of the team’s performance, you’ll ensure they consistently meet and exceed KPIs and SLAs, as well as customer expectations. You’ll drive improvement by turning insights into actionable strategies, while being responsible for the team maintaining high standards of data accuracy and quality. You will also assist the Customer Service Manager in managing the wider team’s performance to meet or exceed targets and SLAs, as well as continuously improving your own performance. Collaborating closely with the Customer Service Manager, you’ll foster a culture of quality, fun, and continuous improvement.

We are looking to start someone in this role as soon as possible. 

About you

You have a proven track record in customer service leadership, ideally within a contact centre environment. You’re experienced at setting performance goals, offering constructive feedback, conducting evaluations, and ensuring your team’s wellbeing. Your experience includes handling both inbound and outbound calls, implementing and monitoring KPIs, and effectively managing complaints.

To excel in this role, you should have:

• Outstanding IT skills, especially Microsoft Office, and familiarity with CRM systems and customer service software. Experience using a Helpdesk ticketing systems would be highly advantageous.
• A strong understanding of contact centre best practices, tools, performance metrics, and KPIs.
• Excellent written and verbal communication skills, including a great phone manner and strong presentation skills.
• Exceptional attention to detail, strong administrative and time management skills, and a proactive, solution-focused approach.
• Experience in conducting effective team meetings, delivering impactful updates, inspiring and motivating team members, and securing enthusiastic buy-in for changes and new initiatives.

Working arrangements

This is a 18 month fixed contract covering a secondment. 

Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season. 

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment the team typically go in once a week on Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage

What We Offer:

When you join the BHF, you become part of our MyBHF Career Academy, where we'll help you grow, learn, and develop your career.

We offer our staff generous benefits, such as:

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.

Interview Process:

Our interview process involves two stages. The first stage will be a one way video interview. The second stage is planned to be in person interview which will take place through in person at our  Birmingham Office (B37 7YE) 

We are looking for experienced practitioners who are qualified to level 3 in childcare or a related field and have a passion for working with families to help them achieve their best outcomes.

Job Purpose: To provide focused 1-1 and group family support for families with children and young people aged 0-19 years old (up to 25 years for young adults with additional needs).  This will be delivered either at the Family Centre, out in the community or in service users’ own homes. The post holder will be required to work with families as a lone worker. All services provided will support the delivery of the Family Support Specification, which aims is to enable children and families to achieve and improve outcomes.  

Hours of work:  Monday to Friday 9am-5pm. Flexible options available.

Location: Horley or Epsom Down Family Centre, with travel around RBBC

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.  (pro-rata for part time workers)

The holiday year runs from 1  April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available  at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing Date :  4th  November2024

Interviews:  11/12 th November 2024

Main Responsibilities:

· Manage a case load working in partnership with agencies to provide integrated and planned interventions, giving advice, information, and practical and emotional support to families.

· Undertake direct work with children and their families who are assessed as requiring help and support, both at the Centre, community and in the home environment for emerging need and targeted services, offering timely support and interventions to address identified needs.

· Provide support for the family, using a variety of interventions including motivational interviewing, solution focused approaches and accredited parenting strategies.

·  Deliver 1:1 evidence-based parenting programmes of support to achieve best outcomes for families and priority groups and record observations on electronic systems to the agreed standard and within agreed timescales.

· Plan, deliver and evaluate targeted services within the Family Centre and community venues.

· Deal effectively with challenging situations and the ability to be proactive to motivate and create change with complex family situations.

· Convene, chair, and minute-take for multi-agency meetings as appropriate.

· Maintain accurate records including use of the Early Help Management System (EHM) of all interventions and communications, including Early Help assessments, plans, chronologies, reviews, and outcomes electronically; share information with other professionals as appropriate (with consent).

· Coordinate and facilitate TAF/TAC meetings and provide precise information.

· Develop community knowledge and links for the benefit of children, young people and their families and the wider family support service.

· Use the various IT systems and programmes to log families progress which includes the Early Help Management system and Outcome Star records.

· Work at various locations throughout Reigate and Banstead or Mole Valley.

· Work alongside other YMCA East Surrey Children and Young People managers and staff to share good practice.

· Ensure YMCA East Surrey’s policies and procedures are followed at all times, including safeguarding, health and safety.

· Any other duties are required to be performed within the grade and renumeration of the role.

· Ensure that all activities demonstrate the values and culture of YMCA East Surrey.

· YMCAES is committed to safeguarding and promoting the welfare of children and young people/adults at risk. This role will require an enhanced DBS disclosure. We require postholders to understand and demonstrate this commitment and attend any required training

Would you like to help deliver a ground-breaking project with the UK’s UNESCO (United Nations Educational, Scientific and Cultural Organisation) Designations?We are looking for a professional who can join us in assisting in implementing the next phase of our National Lottery Heritage Fund Project:  Local to Global 2.0 – From a resilient to an adaptive network. 

The new project will explore devolved power sharing among UNESCO Sites to help build their resilience and adaptability through openness and collaboration.

This is an important administrative and coordinator role in delivering the approved purposes of the grant agreement with the National Lottery Heritage Fund by coordinating events and communications across a national network of natural, cultural and built heritage sites. 

The UK National Commission for UNESCO brings together a network of voluntary experts from the fields of education, sciences, culture, and communication, working with the UK’s network of UNESCO Designations to contribute to UNESCO’s international aims to advance global peace, sustainable development, intercultural dialogue, and poverty eradication.

We are looking for an experienced and passionate IT Technical Specialist  to work as part of our IT / Technology Services Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Technology Services team supports the work of colleagues and the organisation, providing high quality, professional services which assist in the effective delivery of our services, our campaign agenda and our role as an employer.

How you will make a difference

The infrastructure team are looking for a dynamic Technical Specialist to take a central role in the Technology Services transformation programme of IT systems.

Rethink Mental Illness are transitioning away from legacy on-premise systems with a cloud first approach and over the last few years the Infrastructure team have made substantial transformation to the organisations infrastructure by:

• Fully Implementing SharePoint and OneDrive for over 1000 end-users 
• Transitioning hardware provisioning and management to Intune/Endpoint Manager 
• Migrating server estate and infrastructure resources to Azure 
• Increasing the security stature of the organisation and hardening the environment, reducing attack surface 
• Delivering a strategy to minimise the risk of human behaviour to security. 

The rapid pace of change within the charity has seen the evolution of existing ways of working and opening new aspects of innovation to drive efficiencies for the betterment of our staff and beneficiaries. 

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

FareShare Merseyside & North Wales

Job Description Community Coordinator 

Reporting to: Regional Manager

Location: Speke, Liverpool   

Contract: Permanent

Hours: 35hrs

Salary: £23,620 – £24,329

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.

The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.

 Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost-of-living crisis is driving millions into food insecurity. FareShare has a plan to help tackle the cost-of-living crisis using England’s surplus food.

We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

 
FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The role

As a Community Coordinator for FareShare, your primary responsibility will be to manage and sustain the Community Food Membership (CFM) programme. Your goal will be to build and maximize relationships with our partner. To excel in this role, you must be an exceptional communicator with an approachable nature, capable of securing, developing, and maintaining relationships whilst raising awareness of FareShare Merseyside and North Wales (FSM&NW) across the region.

The Community Coordinator will require a full clean driving licence, have access to a vehicle and be competent and confident traveling independently as they will be traveling across our region, Wirral, Knowsley, Sefton, Halton, Cheshire East, Liverpool and North Wales.

As a Community Coordinator it is vital to ensuring the success and sustainability of the FareShare’s CFM’s, fostering, strong, supportive relationships with our charity partners making a positive impact.

Main areas of responsibility

This role requires close collaboration with the Regional Manager, the Finance team, and Head Office. The Community Coordinator is expected to meet recruitment and retention targets, produce comprehensive reports, and ensure all requirements of funders are met.

• Organised, reliable and with a high attention to detail. 
• Experience with customer relationships management systems.
• Strong IT and Microsoft Office skills: Outlook, Excel and Word are essential.
• Strong numeracy.
• Ability to prioritise and multi-task as required. 
• A strong team player with a good work ethic. 
• Ability to work to tight deadlines and in a fast-paced environment. 
• Understanding of GDPR principles.
• Curiosity and empathy in line with with FareShare’s mission and strategy. 

FareShare is an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Essential Criteria

• Previous experience in community work
• Excellent written and verbal communication skills
• Hold a full UK driving licence and have access to a vehicle
• Have a commitment to Equality, Diversity and Inclusion
• Eligible to work in the UK

Desirable Criteria

• Level 2/3 Food Safety training is desirable, but training will be provided.
• Have previous experience working with customer relationship management software.
• Be degree educated or have a strong career history doing similar roles in any sector.
• Have some experience of community.

Competencies and behaviours

• Develop and implement strategies to recruit new CFM’s
• Maintain relationships with existing CFMSs to ensure high retention rates
• Conduct outreach activities to promote the benefit of CFM membership
• Able to demonstrate being a Team player
• Eligible to work in the UK

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan 

NAPAC is seeking Call and Email Handlers for our support services in Stockport

NAPAC provides the only free national support service for adult survivors of all types of childhood abuse. We offer specialist, confidential support to all adult survivors of any type of abuse, operated by experienced staff and trained volunteers.

We are looking for new colleagues who are empathetic and resilient with a real passion for supporting people through their healing journey. We want our team to reflect the diversity of the people we support, and actively encourage applicants with different lived experience.

NAPAC works closely with the criminal justice and public health sectors. We support survivors to navigate and understand their options with criminal and civil law, and in healing and recovery. Choice is key, and our website provides a lot of free information for survivors and those supporting them. 

As a trusted public-health organisation, people use NAPAC’s services to support their overall health and wellbeing, to build and improve their resilience, and to be able to make brave, positive choices every day – including asking for help when they need it.

Those using our services ask for support with a range of concerns, including anxiety, depression, isolation, navigating relationships, dissociative identity disorder, reporting to the police, domestic and sexual violence, boundaries, and complex post-traumatic stress. For many, contacting NAPAC is a first step to recovering from trauma and leading happier, more fulfilled lives.

NAPAC support service often hear from adult survivors that are disclosing their childhood abuse for the very first time, so sensitivity, safety and confidentiality are highly important.

So, if you are someone who is looking to make a real difference in the lives of the people we support by empowering them through emotional support, and understanding, then this job role is perfect for you.

As a support line Call Handler, you will be a key member of our dedicated team, providing emotional support and a safe environment for callers with a wide range of complex issues.

NAPAC offers full training and hands-on support for call handlers with every call they receive. You will use the knowledge and skills you’ve developed through our training to explore issues relating to childhood abuse and it how it effects adulthood and signpost callers to relevant resources and services that can provide more in-depth support. Calls are caller-led, and you will be there to empower each caller to take back control in their lives.

Key Responsibilities:

• Follow confidentiality and safeguarding policies
• Provide appropriate signposting to external services in accordance to callers identified needs.
• Ensuring that key record keeping is maintained to the required standard and contributing to service monitoring requirements
• You will have the emotional resilience to be able to support individuals who may be severely distressed, experienced trauma, and people who may be at risk of harm.
• The ability to think on your feet to support callers who may call during panic attacks or flashbacks
• Excellent communication skills, spoken and written.
• Providing email support to individuals.
• Being flexible in your approach to your work in line with changing and growing needs of the support service.
• To be Caller led and be able to keep your own personal boundaries whilst working in your own unique way.

Salary: £26,520 per annum, pro rata, plus pension and an employee benefits package.

Hours:  17.5 per week (0.5 FTE) to be worked flexibly across the week, in person. Remote and hybrid working is not available for this role.

Contract: One year, with possibility of extension subject to funding.

Closing date for applications: 10am Monday 11 November 2024.

Application is by completion of the NAPAC application form. CVs cannot be accepted.

Interview Date: Shortlisted applicants will be contacted directly. We anticipate holding in-person interviews in the weeks beginning Monday 18 and 25 November, in Stockport.

A job description and application form can be downloaded from our website

We are looking for experienced practitioners who are qualified to level 3 in childcare or a related field and have a passion for working with families to help them achieve their best outcomes.

Job Purpose: To provide focused 1-1 and group family support for families with children and young people aged 0-19 years old (up to 25 years for young adults with additional needs).  This will be delivered either at the Family Centre, out in the community or in service users’ own homes. The post holder will be required to work with families as a lone worker. All services provided will support the delivery of the Family Support Specification, which aims is to enable children and families to achieve and improve outcomes.  

Hours of work:  Monday to Friday 9am-5pm. Flexible options available.

Location: Horley or Epsom Down Family Centre, with travel around RBBC

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.  (pro-rata for part time workers)

The holiday year runs from 1  April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available  at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing Date :  4th  November2024

Interviews:  11/12 th November 2024

Main Responsibilities:

• Manage a case load working in partnership with agencies to provide integrated and planned interventions, giving advice, information, and practical and emotional support to families.
• Undertake direct work with children and their families who are assessed as requiring help and support, both at the Centre, community and in the home environment for emerging need and targeted services, offering timely support and interventions to address identified needs.
• Provide support for the family, using a variety of interventions including motivational interviewing, solution focused approaches and accredited parenting strategies.
•  Deliver 1:1 evidence-based parenting programmes of support to achieve best outcomes for families and priority groups and record observations on electronic systems to the agreed standard and within agreed timescales.
• Plan, deliver and evaluate targeted services within the Family Centre and community venues.
• Deal effectively with challenging situations and the ability to be proactive to motivate and create change with complex family situations.
• Convene, chair, and minute-take for multi-agency meetings as appropriate.
• Maintain accurate records including use of the Early Help Management System (EHM) of all interventions and communications, including Early Help assessments, plans, chronologies, reviews, and outcomes electronically; share information with other professionals as appropriate (with consent).
• Coordinate and facilitate TAF/TAC meetings and provide precise information.
• Develop community knowledge and links for the benefit of children, young people and their families and the wider family support service.
• Use the various IT systems and programmes to log families progress which includes the Early Help Management system and Outcome Star records.
• Work at various locations throughout Reigate and Banstead or Mole Valley.
• Work alongside other YMCA East Surrey Children and Young People managers and staff to share good practice.
• Ensure YMCA East Surrey’s policies and procedures are followed at all times, including safeguarding, health and safety.
• Any other duties are required to be performed within the grade and renumeration of the role.
• Ensure that all activities demonstrate the values and culture of YMCA East Surrey.
• YMCAES is committed to safeguarding and promoting the welfare of children and young people/adults at risk. This role will require an enhanced DBS disclosure. We require postholders to understand and demonstrate this commitment and attend any required training

Learning Platform Technician (0.4 fte 14 hours)
£13,056 pa plus excellent benefits (FTE £32,642 pa)
Aldgate, London
14 hours per week

Since the Pathology Portal platform launched on 15 August 2022, the number of users, resources and editors continues to grow quickly. The Pathology Portal won the prestigious Outstanding Innovation award at the Healthcare Honours on 23 November 2023 and so this is a great opportunity to join the successful team.  We are looking for someone to fill a 14 hours per week job share, working collaboratively with the existing part-time Learning Platform Technician to support editors who contribute and upload learning material to the Pathology Portal.

The Learning Platform Technician will review and edit materials including videos, ensuring they are in line with requirements before assisting with the upload process and supporting editors in the process by dealing with queries or issues as they arise. The postholder will also administer the Editorial Board meetings.

Scientific experience is not required for this role and training will be provided on how to upload materials. As the Pathology Portal is a joint project between the College and NHS England, it is important that the uploaded materials adhere to the Portal’s brand identity and style guidelines.

The role includes a wide range of tasks involving content upload and administration, as well as communicating with various stakeholders. The role will be well suited to an individual who is keen to learn new skills, enjoys problem solving and providing feedback to support the continuous development of the Pathology Portal.

The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.

The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.

We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme.  The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements currently in place.

Closing date: 9am, Tuesday 23 October 2024.

‘Ataxia’ is an umbrella term for a group of neurological disorders that affect balance, coordination and speech. A serious but rare condition thought to affect 12,000 adults and around 500 children in the UK. We provide advocacy and support those affected. We are actively involved as the patient voice for the first USA approved drug for the condition.

Position: Head of Fundraising & Communciations

Responsible to: CEO

Location: Hybrid working is offered to all staff. All full time staff should come into the office a minumum of two days per week. Our office is based in Highgate, London.

Hours: 35 hours per week (full-time), core hours of 10am–4pm

Salary: £55,000 per annum

Annual leave and benefits:

• 25 days annual leave pro rata rising by one day per year to 30 days 
• 5% contribution to a personal pension plan 
• Employee assistance scheme 
• Comprehensive flexible working policy 
• Season ticket loan available 
• Bike-2-Work Scheme 
• Accredited Living Wage Employer 
• Birthdays off 
• 24/7 Employee Assistance Programme

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and a cover letter.

We are aiming to hold first-round interviews in the week commencing 7th October; final interviews are due to take place in the week commencing 21st October.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Please review the full job description, person specification and further information on our benefits in the 'job pack' which is attached to this job advert.