Membership And Events Manager Jobs

Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.

We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice. 

Main Responsibilities:

● Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

● Researching and exploring options and implications so that those accessing our service can make informed decisions

● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing

● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels

● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder 

See attachment for further details 

Liberty is looking for a creative and strategic lawyer to join its legal team.  Strategic litigation is core to Liberty’s work.  Our lawyers work closely with the rest of the organisation using casework and legal advice to help Liberty reach its strategic goals.  You will be responsible for running a small caseload of strategic litigation, conducting interventions and providing specialist human rights advice.  A large part of the role is identifying and then scoping potential cases, working closely with other organisations to develop the litigation in a collaborative and creative way.

If you are interested in a job that involves innovative legal work in the NGO sector, we would like to hear from you. We have deliberately not included a requirement for a certain level of PQE in the selection criteria as we are keen to hear from candidates with pre-qualification experience, including experience outside the legal sector.  We are also interested in more experienced applicants who may not see themselves as a human rights lawyer, but are interested in moving into this area.

Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.

The deadline for applications is 12PM Friday 8 November 2024.

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews will be held on the week commencing 18 November 2024

Second round interview will be held on the week commencing 25 November 2024

Apply via the job board on our wesbite.

An exciting opportunity has arisen for a caring, enthusiastic and connected individual to join our team at Wellbeing Matters.

The successful candidate will be an asset within Salford Royal Hospital, providing education to staff and patients on pathways into community provision to support discharge from the hospital.

We are looking for someone to work with patients to ensure access to community support, activities and services that enable individuals to be discharged appropriately. You will work as part of the team planning and facilitating the discharge of individuals at Salford Royal Hospital.

You’ll use a strengths or assets-based social prescribing (person-centred) approach to address the needs of individual patients during the discharge planning and admission process.

Are you the person we’re looking for?

Do you have:

• Experience working with individuals with multiple needs and who may be facing a range of barriers and/or social issues
• Experience working with individuals (1-2-1) to help them achieve their goals
• Experience working in a person-centred way with individuals through strengths/assets-based conversations
• A sound working knowledge of person-centred and community approaches and/or social prescribing
• The ability to work flexibly – including unsocial hours on occasion (early mornings, evenings and weekends)

If the answer is “Yes”, then we look forward to hearing from you!

Closing date: Noon on Monday 18th November 2024.
Interview date: Wednesday 4th December 2024 at Salford CVS offices in Eccles. 

We reserve the right to review applications before the closing date should we get sufficient applications.

Please note late applications will not be accepted.

Since 2018, Connect: North Korea (CNK) has grown from a small community start-up into an effective and impactful organisation with an annual income of approaching £500,000, mainly through grants from Trusts and Foundations. We now want to develop our individual giving programme to build our unrestricted income and secure our long term growth.

As our new Head of Individual Giving, you will be responsible for growing our income from our individual and corporate base to help us reach more vulnerable members of our community. You will lead on  individual fundraising relationships and initiatives, including appeals, fundraising campaigns, and all direct marketing activities and communications. You will position us in our supporters’ minds and encourage them to actively support CNK in 2025 and beyond.

Position: Head of Individual Giving 

Responsible to: CEO

Based at: Our offices in New Malden KT3 with some remote/home working.  We will be as flexible as possible to accommodate the right candidate.

Contract: Permanent. Full-time (35 hours per week) with occasional evening working required. Flexible hours/days possible whilst respecting core hours of 10am-4pm

Salary: £42,000 - £45,000 + 5% pension on qualifying earnings, health insurance and gym membership

Benefits: 28 days holidays exclusive of public holidays. We also offer 2 additional days on top of this – 1 recharge day where the whole charity closes and 1 day in the week of a staff member’s birthday.

The role

Your specific objectives will be to:

• Grow our individual supporter base (individual and corporate) by 30% in 2025 through new donor acquisition strategies

• Increasing our unrestricted income from major, mid and low level donors and corporate partners to £100,000 per annum in 2025 and beyond 

• Delivering impactful messages, responsive and successful direct marketing and digital fundraising campaigns

This is a really exciting opportunity for a creative ambitious self-starter who enjoys a fast paced fundraising environment, is passionate about communications, building donor relationships and driving long-term income growth.

Funding dependent, we would intend that the role also entails future promotion and staff management potential.

You have:

1) ability and enthusiasm to start up our individual giving programme (low, mid, major donors and corporate) to reach our target to raise £100,000 by end of 2025

2) creativity in creating and communicating personal stories and compelling asks that motivate our supporters to give

3) analytical understanding, strategic acumen and practical experience of the supporter journey from recruitment to regular giving, and ability to deliver this for CNK
 

Supported by the CEO, your main duties and responsibilities will be:

Strategy:

• Strategise and plan our annual individual and corporate giving programme with targets and performance indicators.This will be a key focus area within our 2025/6 corporate fundraising strategy.

• Report quarterly on progress. Use online analytics, social media insights and other metrics to help us learn, improve and grow our income from low, mid,major donors and corporate supporters.

Annual Corporate and Individual Giving Programmes:

• Develop and deliver CNK corporate and individual giving fundraising programme of events, campaigns and appeals to raise £100,000 in 2025. 

• Work closely with CEO and CNK team members to craft information into compelling copy, asks, supporter updates, social media content and personalised campaign appeals. 

• Plan and deliver low and mid level individual giving campaigns to cultivate new donors, convert existing supporters from once off donations to regular givers and inspire donors to increase their current support.

• Design and deliver our annual major donor giving programme. Cultivate, communicate and inspire new major donors to join us with the aim of increasing our current major donor pool by 10%. Steward current donors, keep in touch, craft compelling asks to support their progression towards more frequent or higher-value donations.

• Report monthly to the CEO on the success of campaigns and programming, income raised, number of new supporters/followers, conversion rates, offering insight on ROI, learnings and how we will incorporate this learning to improve how we do things in future. 

Fundraising compliance:

• Save all profiles, donations, giving history, gift aid agreements, correspondence, and communications with supporters on CNK CRM database. Uphold GDPR and comply with fundraising best practice.

US Individual Giving Programme:

• Contribute towards developing a new US individual giving portfolio through prospect research and crafting compelling fundraising asks.

Staff & Volunteer Management:

• Create and manage a volunteer fundraising programme to grow individual giving through community events, social media and awareness raising. 

The role has no direct line reports at present but there may be in future, budget permitting

Essential skills and experience:

You will have at least five, ideally eight, years experience of:

• individual giving fundraising for a small charity, with a track record of developing and delivering successful individual giving campaigns that have generated 5 figure sums 

• building a supporter base - both amongst low value, but also mid level and major donors

• gathering information, case studies, data and finances, distilling and crafting high quality, well articulated compelling funding asks

• growing charity brand and positioning, thorough consistent approach, campaigns, asks,use of language and artwork

• digital marketing including social media, email marketing, and website content management

• designing tools, inputting data and keeping CRM software updated, using data analytics to report on donor journey and drive fundraising decisions

• relevant fundraising regulations and best practices, including GDPR compliance.

You:

• Can work quickly under pressure in a fast-paced environment.

• Are highly organised, able to act on own initiative, able to manage multiple projects and deadlines

• Have excellent written and verbal communication skills, able to craft compelling asks to engage and inspire donors.

• Have engaging people skills, friendly, approachable with a positive attitude. You enjoy talking to donors about CNK on the phone, by email, in person and are unafraid to ‘make the ask’ Can engage collaboratively and constructively in a small team with an entrepreneurial feel

• Are creative and confident in suggesting ideas and solutions. you are ambitious for what your role can deliver for our community.

• Are committed to supporting and embedding lived experience across CNK

• Are keen to build and develop your role as suits the needs of the organisation

• Can speak Korean although this is not essential to the role.

We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or learning), LGBTQI+ or relationship status, pregnancy and maternity, race, religion and belief, gender or social class.

Are you passionate about making a difference to the lives of older adults? Join our team as an Older People's Information and Advice Caseworker. 

In this rewarding role, you’ll provide essential support and guidance to older people in the Solihull borough. Your empathetic approach and expert knowledge will empower older people to live independently, safely and be active members of their local community.

If you have excellent communication skills, a compassionate nature, and a commitment to improving the well-being of older people we want to hear from you. 

Key Responsibilities:

• Telephone & Online Support: Provide emotional support and advice to callers, ensuring all interactions are accurately recorded in electronic systems.
• Shift Supervision: Manage shift activities, allocate colleagues to appropriate tasks, and troubleshoot any issues to ensure service quality and efficiency.
• Team Support & Development: Provide guidance and debrief to team members during shifts, promote a positive working environment, and ensure compliance with operating procedures.

• Minimum Level 2 Certificate in Counselling, with a willingness to work towards a Level 3 Diploma in Counselling within the first 6 months of employment.
• Experience within the mental health industry in a voluntary or professional capacity is highly desirable.
• Experience in supervising or leading a team is highly advantageous.

Community charity Groundwork South are looking for Employment Key Workers to support Hong Kong BN(O) visa holders in finding sustainable and meaningful employment through “Jobs for Hongkongers”, a national initiative delivered by The Growth Company, Groundwork, and other partners. This programme aims to support Hong Kong BN(O) visa holders through an 8-week course designed to enhance their employability.

Employment Key Worker
Ref: EKY24
Location: Home working, with regular travel to Groundwork South offices in either Torbay, Bristol, Hastings or Denham
Contract: Fixed term contract to 31st March 2025
Salary: £26,500 per annum
Hours: 37.5 hours per week (part time hours considered, please state when applying)

This role will be an integral part of the Jobs for Hongkongers programme, undertaking outreach and  developing relationships with local partners to build referrals to the project and employment opportunities.

Once recruited, Employment Key Workers will deliver virtual courses and quality, weekly ones to ones, to Hong Kong BN(O) visa holders, providing information, advice and guidance in CV writing, effective strategies for job searching in the UK, identifying priority sectors, mock job interviews.

The successful candidate will have the ability to motivate and inspire people facing multiple barriers to training and employment through the delivery of quality IAG sessions and accredited qualifications.

In return we offer you:

• A competitive salary
• Generous holiday entitlement of 25 days per annum plus public holidays
• Health Cash Plan including PERKS – such as discounted gym membership and shopping discounts
• Comprehensive Employee Assistance Programme
• Salary sacrifice schemes including cycle to work and pension contributions
• Family friendly policies to support work/life balance with time off in lieu for out of hours activities
• Business travel expenses

Groundwork South

Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.

We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.

Closing date for applications: 30th October 2024, 11.59pm
Interview date: 5th/ 6th November 2024 (over MS Teams or Zoom)

Please note, we reserve the right to close applications early in the event of a large response.

Please quote reference ‘EKY24’ when applying.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS).

Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.

As a Disability Confident Employer, we interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.  If you need any support or adjustments with your application or attendance at interview please let us know.

No agencies please.

Amplifying the voice of the Cannington Shaw Heritage Skills Academy

We have an exciting opportunity to join our team at Groundwork as Digital Media Officer at Cannington Shaw Heritage Skills Academy, where you'll be at the heart of our mission to preserve and promote heritage skills. We are seeking someone with creativity and passion who will help us reach new audiences and inspire the next generation.

At it’s height, Cannington Shaw was the largest glass bottle maker in the world. All that now remains is the # 7 Bottle Shop – a fine example of what was once one of the first regenerative tank furnaces in the world. Derelict since closure of the works in the 1980s, it is now badly overgrown, with considerable structural deterioration. The site is a Scheduled Ancient Monument, Grade II Listed, and on the Heritage at Risk Register since 2002.

In the ownership of the Cannington Shaw Preservation Trust, the site is about to undergo a transformation as the first phase in restoring the building begins thanks to a £1.3m grant from the St Helens Town Deal.

A partner in the process, Groundwork Cheshire Lancs & Merseyside are leading on a project to develop and deliver a Heritage Skills Academy that aims to link the opportunities presented by the conservation and restoration of the building with local people wishing to develop their skills – with a particular focus on heritage construction skills.

This role is designed to provide practical hands on experience of working on a live heritage project, allowing the successful applicant to develop their experience of partnership working, – as well as a wide range of heritage skills, crafts and techniques.

What We're Looking For

A Creative Spark: A passion for crafting compelling content that tells our story.
Excellent Communication: The ability to convey our message clearly and effectively.
Digital Savvy: A strong understanding of social media and digital marketing.
A Great Mindset: A good work ethic and a willingness to learn and adapt to the everchanging digital landscape.

If you think you've got what we're looking for, we'd like to hear from you.

How To Apply
For the full job description and person specification and details on how to apply, please visit our website. 

• To make decisions under pressure whilst communicating with the client.
• To assess a situation and determine the degree of crisis, needs of the individual caller, and appropriate response.
• To accurately record referrals and details of calls on relevant electronic systems.
• To work in line with performance targets and key contractual requirements.
• To communicate with external stakeholders as required.

• You will be confident, articulate, with proven communication skills
• You will hold a Counselling Certificate Level 3, or equivalent, or be willing to work towards this within the first 6 months of your employment.
• You will have experience in providing a service over the telephone to a range of clients including those in distress
• You will have an excellent telephone manner and be able to actively listen, question and respond.
• You have genuine empathy towards mental health issues and be keen to challenge the stigma surrounding mental health.

We are recruiting a Project Officer to join our Employment and Skills team, working across the Wigan Borough.

If you have a keen interest in the health and wellbeing of others this is a perfect role for you. Working in line with the five ways to wellbeing which are: Connect, Get Active, Take Notice, Learn and Give, this rewarding programme is structured to improve the lives of local people aged 19+ and give them the skills and resilience to thrive in their personal lives once the programme has completed.

Previous experience in working in this area is desirable but we welcome applicants from all sectors as transferrable skills are highly important to bring new ideas to enhance this programme.

We are looking for someone who will work with local services who can provide awareness sessions to participants and plan and deliver engaging sessions that support the 5 ways to wellbeing. You will be required to manage and develop relationships with our existing referral partners and seek new opportunities marketing the programme.

The role will involve recruiting participants from across the borough to join the programme and signposting for relevant support that is required for attendees. During the programme you will work with adults to develop an individual learning plan to plan for next steps and assist to break down barriers to progressions e.g., tackling loneliness, providing employment advice and building confidence and resilience.

You will be part of the Employment and Skills department who deliver team programmes and one to one mentoring. The established team regular meet to share best practice and discuss standardisation of delivery as this programme is a non accredited adult learning course funded by the Workers Education Association via GMCA.

If you think you've got what it takes, then we'd like to hear from you.

How To Apply
For the full job description and person specification and details on how to apply, please visit our website. 

The main purpose of this role is to provide energy advice to householders by telephone and email. You will be expected to provide information to help householders and clients access the appropriate support while maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

• The role is fixed term (12 Months), full-time (37.5 hours per week). We will consider application for a minimum of 22.5 hours per week.
• The salary for the role will be £23,465.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths/English GSCE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to work in a team.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where necessary.
• Highly organised at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 17:00 on Monday 18 November 2024.

Interviews are expected to take place Tuesday 26 November and Wednesday 27 November 2024, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

The Gender and Development Network (GADN) is recruiting for a new Policy and Advocacy Officer. 

GADN brings together expert NGOs, consultants, academics and individuals committed to working on gender equality, development and women’s rights issues. 

The Policy and Advocacy Officer role is part of a small team at the GADN Secretariat, consisting of the Director, Head of Policy, and Network Coordinator. The post holder will work with the Head of Policy and Director to implement the Feminist Reframing of Macro-level Economics (REFRAME) programme and support with GADN’s core advocacy towards the UK government. 

We are looking for someone who has a strong understanding of, and commitment to, gender equality, women’s and girls’ rights, and international development issues. The ideal candidate will have a passion for women’s economic justice and a willingness to actively work on these topics, alongside a clear commitment to anti-racism. You will bring experience in advocacy (ideally in a UK context), along with administrative experience of providing support to a busy team. 

This is a 12-month fixed-term full time position, with the possibility of extension, subject to funding and organisational needs. 

How to apply for the role 

To apply, please read the job description and complete the application form below and on our website.

The deadline for applications is 9 pm GMT on Sunday 10th November 2024. We will review applications on a rolling basis, so do encourage you to apply early. 

There will be two rounds of virtual interviews. The first will be held on Tuesday 19th November and the second on Tuesday 26th November 2024. Please note that for candidates shortlisted for the first round of interviews, there will be a one-hour virtual test on Monday 18th November 2024. If you are not able to make any of these dates, please let us know in your cover email. We aim to notify successful applicants and invite them to the test and interview by 14th November. 

Please note that in order to contain administration costs, only those applicants shortlisted for interview will be contacted. 

To be considered for this role, you must be able to provide proof of eligibility to work in the UK. Unfortunately, we can only accept applications from people based in the UK who are able to come into our London office. 

GADN is seeking people from diverse backgrounds and life experiences to join our team. As we continue working to decolonise our practice and build an anti-racist organisation, we actively welcome applications from Black women and Women of Colour who we recognise are under-represented in the UK international development sector. If you share our core commitments, we would love to hear from you!