Membership And Community Executive Jobs in LE7 4UF

Reporting to: Service Delivery, Support Manager

Location of work: Flexible. This post holder will be based at home. The role will require irregular travel throughout the UK with minimal overnight stays. 

Contract type: Temporary. Term time only. 5 days/35 hours per week, although flexible hours may be considered.

Contract Length: 1-year fixed term with the possibility to extend.

Salary: £25,500 FTE (pro rata to reflect term time only working pattern to £22,440)

BACKGROUND    

Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 300,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons.  Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning. 

JOB PURPOSE  

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The Service Delivery Support Coordinator will support the growth, membership and data management of our Service Delivery footprint across the whole of the UK.   

KEY RESPONSIBILITIES:   

• To ensure membership renewals of supported schools are processed each year including contract renewal and payment as well as disengaging schools. 

• To ensure accurate impact and performance reporting for each school is reviewed and sent to the relevant Engagement Partner including Local Authority Impact reports.

• To ensure our expression of interest list is up to date with all relevant information captured.

• To recruit schools through either our expression of interest list or through commissioned income contracts ensuring discussions on provision type and set up including advising engagement partners and operations of new schools and requirements.

• To ensure all service delivery general enquiries are picked up and responded to.

• To support with the booking of meetings and travel and any other required administration and coordination tasks across Service Delivery.

• To ensure all data held is accurate and up to date. 

General:   

• By contributing to team meetings, sharing best practise and support colleagues and team members where necessary in line with Magic Breakfast’s ways of working. 

• By helping to maintaining a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do. 

• By upholding a culture that keeps children and young people at the heart and encourages our values of openness, collaboration, bravery, compassion and a solutions-focussed approach. 

• By working collaboratively across the organisation to build good working relations. 

• By adhering to all Magic Breakfast policies and procedures. 

• By ensuring everything is compliant with current legislation, policies and procedures. 

• By undertaking any other duties commensurate with the role. 

  

PERSON SPECIFICATION  

Skills and abilities   

• The proven ability to communicate messages confidently, engagingly and with impact across a variety of audiences. 

• Possess excellent communication skills, organisational skills and stakeholder management capabilities.

• High level of competency in the use of Microsoft Office packages and Salesforce or a similar CRM 

• Good use of judgement in terms of when to escalate and when to delegate.   

• Confidence in using Microsoft Word IT packages.   

Knowledge and experience   

• Experience of customer support. 

• Experience of engaging with customers. 

• Experience of working against targets.

• Working remotely with multiple customers and stakeholders. 

• Demonstrate working knowledge and understanding of the charity and education sector along with a commercial awareness.

• Be a collaborative team player with the confidence to effectively contribute remotely across teams and departments.

Other   

• Share a passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK.

• Embody the charity’s values, behaviours and ways of working.

• Demonstrate positive mindset, flexibility and openness to agile working and change.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please find attached our job pack

APPLICATION PROCESS

While Magic Breakfast welcomes applications from everyone, to better serve its communities it has identified that we would particularly benefit from: young people earlier in their careers, people who have lived experience of poverty, navigating socio-economic adversity or were eligible for free school meals, and people from a minority ethnic background. 

Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @magicbreakfast . com

Closing date - due to a high volume of applications, this role will now close Thursday 23rd January at 11:30pm

Shortlisting - 3rd - 5th February

1st round interview - 13th - 14th February

2nd round interview plus an Informal interview - 19th February

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

We've been harvesting rainwater in remote communities for almost 40 years. Our work improves health, reduces poverty, builds climate change resilience and increases the attendance of girls at school. We are looking for someone special to join our small team in an exciting new fundraising role - could that be you?

Our new CEO joined in March 2024 and has led the development of a new three-year strategy focusing on the expansion of our existing programmes in Africa - income growth is vital to support this aim.

This new role will be responsible for generating an increase in our income from fundraising channels largely not explored by the existing team. You would work closely with the CEO but would need to be comfortable being highly autonomous and self-sufficient. You would have demonstrable success and in-depth knowledge of at least three of the following fundraising channels: corporates, individuals, community/events, major donors, legacies.

Please note:

• If you would like to apply, please review the Role Pack as this contains details of the type of experience, knowledge, skills & attributes we are looking for - these elements will be used for shortlisting candidates and to identify areas to explore during interview.
• This role is remotely based but it important you live in/near London to meet with the CEO and funders.

Join Racing Welfare as Head of Fundraising and Make a Lasting Impact!

Are you an ambitious, results-driven fundraising leader with a passion for making a difference? Racing Welfare is looking for an exceptional Head of Fundraising to join our senior management team and take the helm of a thriving, high-performance fundraising operation. This is a unique opportunity for someone who wants to shape the future of British horseracing’s charitable support, driving growth and innovation in a vital sector.

 About Racing Welfare:

Racing Welfare is a registered charity dedicated to supporting the workforce of British horseracing – from stud, stable, and racecourse staff to those in related professions. Our mission is to help these dedicated individuals thrive in their careers and lives, offering guidance, practical assistance, and support throughout their journey – from recruitment to retirement.

The Role:

As Head of Fundraising, you will play a central role in Racing Welfare’s strategic direction and growth. You’ll work closely with the Chief Executive and Chief Operating Officer to craft and execute an ambitious fundraising strategy that delivers innovative income streams to fund our vital services. You’ll lead, inspire, and develop a talented team, empowering them to deliver outstanding fundraising initiatives and events that drive real change.

Key Responsibilities:

• Develop & Deliver Fundraising Strategy: Work with senior leadership to shape the charity’s fundraising vision, ensuring the strategy aligns with our wider goals and drives long-term sustainability.
• Innovative Fundraising Campaigns: Create and implement engaging campaigns, managing budgets and evaluating performance to optimise success.
• Team Leadership & Development: Lead, mentor, and motivate a high-performing fundraising team, supporting their professional growth and achieving collective goals.
• Building Strategic Partnerships: Cultivate relationships with trusts, foundations, and corporate partners to build lasting, mutually beneficial collaborations.
• Drive Operational Excellence: Oversee day-to-day fundraising operations, ensuring smooth management of income, expenditure, and compliance.

You Will Bring:

• Proven experience in fundraising or commercial management, with a track record of successfully recruiting donors and sponsors.
• A natural leader with exceptional people management skills, able to inspire and empower teams to excel.
• Solid experience in budgeting, financial planning, and performance management.
• Excellent communication skills, with the ability to engage and motivate diverse stakeholders.
• A passion for innovation and the ability to think strategically about fundraising opportunities.

Bonus: Experience in the horseracing industry is desirable, but not essential. 

Why Racing Welfare?

This is your chance to take on a leadership role in a respected and impactful charity. You’ll be part of a passionate team, working in a dynamic environment with opportunities for personal and professional growth. The role offers flexibility with the option to work from home or our Newmarket office, alongside occasional travel across the UK (including evenings and weekends).

As a charity, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.

If you’re ready to make a significant contribution to the future of Racing Welfare and help improve the lives of those who dedicate themselves to British horseracing, we’d love to hear from you.

Apply Today:
Submit your CV and covering letter to join Racing Welfare and lead our fundraising efforts to new heights.

We welcome enquiries from everyone and value diversity in our workforce. The closing date for this role is 14 February 2025. Interviews will be held the week commencing 25 February 2025. We reserve the right to bring forward the closing date if we receive a large number of suitable applications.

Salary: £50,000 p.a.

Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.

 This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974 

Racing Welfare’s Safeguarding Statement of Intent can be found on our website.

We’re IPWSO, the international umbrella body for Prader-Willi syndrome (PWS) associations around the world. We want to hear from candidates who can effectively convey the life-changing impact of our work, motivate our community to support our work, and ensure that the educational resources we provide reach those who need them most.

Our membership comprises PWS associations in 47 countries and we support individual families and professionals in over 70 other countries.

We have a staff team of four who work in conjunction with dedicated volunteers from around the world.

Key Fundraising Responsibilities

• Develop communications content that will invigorate our existing donors and inspire new ones leading to increased giving by individuals to IPWSO.
• Focusing in particular on our website and social media channels, communicate our achievements, impacts and needs with a view to influencing IPWSO’s online supporters to make donations and engage in fundraising initiatives.
• Provide outstanding donor care to encourage a high level of retention and repeat donations.
• Work with IPWSO’s Fundraising Committee on a variety of fundraising initiatives, which may include a new collaborative global fundraiser to be rolled out in 2025.
• Act as the organisational lead for IPWSO’s CRM (Donorfy) and utilise it to improve the donor journey.
• Develop a robust pipeline of case studies for use in our fundraising campaigns.

Key Communications Responsibilities

• Act as the first point of contact for IPWSO’s public email address and social media channels and ensure that timely and appropriate replies are issued.
• Manage IPWSO’s social media channels, creating original and engaging posts, and actively engaging with our audiences.
• Manage Google Ad Grant campaigns with an emphasis on growing our supporter base and increasing individual giving.
• Keep up to date with emerging trends in digital communications and social media, and recommend potential new channels for fundraising and audience engagement.
• Maintain and develop the IPWSO website ensuring its security and that it functions both as an effective supporter acquisition tool and a means by which people can easily access information about PWS.
• Produce compelling monthly newsletters and an Annual Report.
• Review and update IPWSO’s Communications Strategy in line with its Strategic Plan.
• Uphold and showcase the IPWSO mission and brand.
• Working with IPWSO’s Publication and Communication Committee, oversee the production and design of a range of educational resources for families and professionals.
• Oversee copywriting and proofreading within IPWSO.
• Support IPWSO’s members and liaise with its stakeholders internationally in support of our shared goals.

General Responsibilities

• Champion the vision, mission and values of IPWSO internally and externally.
• Comply with all relevant charity and other legislation.       
• Uphold IPWSO’s internal policies.
• Act as IPWSO’s Data Manager, ensuring our continued compliance with the Data Protection Act.
• Undertake other reasonable duties requested by the CEO.

Person Specification

Essential

• Significant fundraising experience including planning and delivering successful online fundraising campaigns
• A track record of securing donations from individuals
• Experience of donor stewardship
• Excellent presentation, writing and storytelling skills across a wide range of applications and for varied  audiences
• Excellent proofreading and editing skills
• Understanding of organisational branding
• Experience managing websites and social media platforms
• Excellent organisational skills with the ability to work under pressure and to strict deadlines
• Outstanding interpersonal and communication skills, with the ability to build and maintain positive relationships

Desirable

• Experience using Donorfy or another CRM
• Experience using Google Analytics and WordPress
• Experience managing Google Ad Grant campaigns 
• Experience working remotely
• Experience working with volunteers
• Experience working as part of a small team
• Experience working for an international nonprofit organisation
• Understanding of challenges facing people with disabilities
• Design skills, including proficiency in software such as Canva

Essential Personal Attributes

• Enthusiasm for IPWSO’s work and commitment to its vision, mission and values
• Confidence and ability to work well with people from different backgrounds from around the world
• Highly self-motivated and able to work on own initiative as well as part of a team
• Enthusiastic and positive attitude to work and willingness to learn new skills and support colleagues as needed

Are you passionate about making a difference and have experience in relationship management and project delivery? 

​

Join the Samaritans as a Regional Development Lead for the Southern Region and play a key role in our mission to reduce suicides on the rail network.

• Fixed term contract until 20 February 2026 

• £32,850 per annum pro rata plus benefits 

• Full time (35 hours per week) 

• We are passionate about flexible working, please talk to us about your preferences

• Hybrid working: A blend of working from home and from regional rail and Samaritans offices. Significant travel throughout the Southern region shall be required.  The successful candidate should live within or adjacent to the Southern region . Do get in touch with any queries about location prior to applying.

About the Role:

As a Regional Development Lead, you'll be at the forefront of our work with key stakeholders, including Network Rail, British Transport Police, train operating companies, and local organizations. You'll represent the Samaritans Rail Programme at regional and local levels, guiding and supporting stakeholders on suicide prevention initiatives and developing Joint Suicide Prevention Plans (JSSPs). Your role will be to:

• Act as a central point of contact for rail contacts, sharing information on national campaigns, internal communications, crisis signage, policy, and research.

• Manage regional suicide prevention activities, collaborating with various stakeholders to deliver impactful results.

• Lead community activities and post-incident support, ensuring local applicability of national guidelines and strategies.

• Promote responsible and ethical language around suicide and foster a culture change within the rail industry.

About You:

To be successful in this role, you’ll need: 

• Strong project management skills with the ability to lead initiatives from start to finish.

• Experience in relationship management, with the ability to influence and collaborate with multiple stakeholders.

• Excellent communication skills to convey complex information clearly and accurately.

• A proactive, problem-solving approach with a strong sense of empathy and emotional intelligence.

This role can be exposed to emotionally challenging material and data relating to suicide and self-harm, including personal individual lived experience, which can be traumatic. You’ll receive training and support throughout your time at Samaritans to manage the demands of the role, but it’s important to be sure that this role is right for you.

​

Why Samaritans?

Samaritans is a unique workplace. Here, you’ll find an organisation that’s dedicated to making a real difference. We offer a supportive and inclusive environment, where you will have the opportunity to collaborate with like-minded people and grow professionally.​

Working at Samaritans

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure here - Recruitment Brochure

Being Inclusive  

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans.

Application 

If this sounds like the opportunity for you, please upload your CV and a 2 page cover letter, outlining your motivations for applying and your transferable skills and experience. Applications close at 9 am on Wednesday 5 February, with video interviews w/c 10 February. 

Whilst we appreciate that the use of generative AI functions like ChatGPT is quickly becoming part of working life for many people, through our recruitment process we want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Therefore, we kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers.

Apply today and make a real difference to people’s lives.

Role:      Finance Manager

Salary:    £38.000

Location:    Work remotely 

Status:  Full time (35 hours per week) permanent. 

Part time will be considered 4 days per week minimum

   

Reports to:    Executive Director

     Treasurer

Start date:             ASAP

Closing Date for Applications: Sunday the 9th of February

Online finance test: Friday the 14th of February

Online interviews: Thursday the 20th of February

About Children Change Colombia

Children Change Colombia is a UK registered charity with 33 years' experience in defending children's rights in Colombia. Today we are the UK's largest charity working exclusively in Colombia. We work with children whose rights to a safe, happy childhood, and a fulfilling future, are threatened by poverty, inequality and violence. We work with the children most at risk, to keep them safe and defend their rights in the long term, to tackle neglected issues that few others address and to strengthen children's organisations.

Through local partnerships, we currently work on three neglected issues:

• Sexual and gender-based violence 

• Access to education

• Forced recruitment into armed groups and reintegration into society

We believe that, with knowledge of their rights and the confidence to assert them, children can transform their own lives, their communities and Colombia itself.

We are a small and lively organisation and you will quickly become an essential part of our friendly team, involved in all areas of discussion and supporting the many areas of our work. Since 2020, we have tripled the number of beneficiaries and doubled our number of projects, geographical areas of work, and annual income —all while keeping administrative costs low.

In 2024 alone, our programs positively impacted the lives of 4,320 children and 1,920 adults in Colombia, plus 126 children from London, and their families. We also conducted three workshops with our local partners - online and in person - as part of our capacity-building programme. In 2024 we supported 7 local grassroots organisations with 11 different projects.

Purpose of the role:

• To keep the Executive Director and Trustees informed on the charity’s financial status through the production of management accounts and other financial reports 

• To introduce and supervise the implementation of systems, procedures and controls to ensure the smooth running of the charity’s finances and maximise accountability.

• To ensure that Children Change Colombia complies with its statutory obligations – specifically those relating to Charity Commission, Companie House and Inland Revenue.

• To work closely with the Executive Director to help run CCC.

Key Financial responsibilities

UK Finance:

• Prepare annual consolidated statutory accounts, guaranteeing compliance with SORP requirements, liaising with external examiners, consolidating with Colombian accounts.

• Prepare monthly management accounts, regular analytical reports on budget performance and cash flow forecasts for Executive Director (ED), Trustees and Treasurer at Finance Committee meetings, highlighting any specific areas of concern.

• Attend Finance Committee and Board meetings.

• Check and authorise bank payments and transfers in the UK office.

• Data input into Quickbooks of all accounting transactions, monthly reconciliation of 10 UK bank accounts, plus all balance sheet accounts. Keep the chart of accounts up-to-date, create new income or expenditure accounts and restricted funds when necessary, and ensure these correspond correctly with live projects.

• Run the monthly payroll & pension process.

• Maintain procedures and financial controls, ensuring their compliance with Charity Commission and Companies House guidelines and guaranteeing their application by Fundraising and Project Management teams.

• Coordinate production of the annual income and expenditure budgets (full budget and unrestricted budget). Enter these onto Quickbooks, to allow Actuals v Budget reports to be run from Quickbooks. Also create a mid-year re-forecast.

• Process grant transfers to the Colombia Office, to ensure project funds and Colombian operating costs are cash flowed in a timely manner.

• Oversee financial reporting for statutory and large funding sources.

• Prepare and submit Gift-Aid returns. Enter Gift Aid declarations onto the database.

• Update Finance Manuals for the London office and the Colombia Office annually.

• Provide guidance and financial information as requested by all.

• Liaise with Programmes regarding our partners & their accounts i.e. their financial health.

• Assist with funding applications, project budgets & financial reporting to funders.

• Download and code monthly fundraising reports for all online income platforms (including CAF, Donorbox, JustGiving, Benevity, Stewardship, Facebook) and Payroll Giving platforms (including Charitable Giving, Charities Trust). Code into Quickbooks.

• Process all cheques received into the office by scanning, coding and depositing into the bank; and compile a list of donors to be thanked.

• Maintain the list of Major Donors.

• Maintain the Newsletter income analysis document.

• Annually recalculate the Reserves traffic light values for monitoring unrestricted reserves.

• Monitor Treasury management under the approval of the Treasurer, manage savings accounts, open new savings accounts when needed, ensure funds are held within the Financial Services Compensation Scheme safety levels.

Colombia Finance

• In collaboration with JGS (our Colombian accounting firm) process and approve all Colombian payments to partners, suppliers, core staff and project staff.

• Ensure supporting documents are provided for all Colombian expenditure and file on the drive accordingly.

• Enter all Colombian financial transactions onto Quickbooks using the correct exchange rates, and ensure details match those recorded by JGS in Siigo Nube.

• Monitor expenditure in Colombia against the Colombia office budget and project budgets.

• Reconcile 2 Colombian Bank accounts and 1 Colombian credit card on a monthly basis.

• Consolidate Colombian annual accounts into CCC’s UK consolidated annual accounts.

• Check the  Fundraising Grants Tracker monthly to ensure the project funds match the information recorded on Quickbooks.

• Lead a monthly meeting to ensure all staff  are aligned with the latest project details.

 

Key Governance responsibilities:

• Keep Charity Commission and Companies House records updated and ensure that annual accounts and annual returns are submitted on time.

• Inform Charity Commission and Companies House of any changes to constitution or Trustee membership. 

• Ensure CCC complies with Inland Revenue requirements and the Colombia equivalent.

• Ensure CCC’s insurance policies are renewed and reviewed annually on time. And that all projects are correctly covered by liability insurance.

• Ensure CCC remains up to date in meeting its obligations set by the Pensions Regulator.

• Support maintaining the financial aspects of the Risk Register.

• Renew the annual Microsoft Office and Antivirus subscriptions, providing links to all relevant staff.

• Monitor the info@childrenchangecolombia account, forward emails to relevant staff.

• Write Finance Committee minutes after each meeting.

Key HR responsibilities:

• Ensure staff understand their choices regarding pension deductions.

• Calculate entitlements and set up the annual leave chart annually.

• Calculate annual salaries based on pay rises or changes approved by the Finance Committee.

• Send expense claim & DBS information to new Interns, and pay their monthly expenses.

• Support updating HR policies.

• Run DBS checks for all staff, Trustees and volunteers, making sure these are renewed every 3 years, and keeping records of these.

Person Specification:

Essential

• A professional accounting qualification and- or finance experience

• Experience working in the Charity Sector ideally International Development

• A sound understanding of the need to differentiate between unrestricted and restricted funds

• Proven experience of using computerised accounting systems

• Experienced leading on the budgeting and forecasting process

• Experience of working in a cross-cultural environment

• Good IT skills, including proficiency in MS Word and Excel

• Accuracy and attention to detail, as well as the ability to maintain a management and strategic overview of the finance function

• Great interpersonal and communication skills

• Empathy with the aims and objectives of our organisation

• Ability to use QuickBooks or similar accounting software

Desirable

• Basic Spanish - spoken and written. We can offer Spanish lessons.

• Ability to use Civi CRM Database

Application Process

To apply please send your CV (2 pages max) and a short cover letter (1 page max) to Executive Director, Angela Carreno. In the cover letter please state clearly why you want this role and the skills and experience you possess relevant to this post and how you meet the person specification.

We will acknowledge all applications, but to minimise administrative costs we cannot provide feedback if you are not preselected for an interview.

Children Change Colombia is committed to equality of opportunity and to non-discrimination for all applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability. We particularly encourage applications from people with diverse Sexual Orientation and Gender Identity (SOGI), as well as Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities. Diversity is not just a legal requirement for us, but the value found in our differences adds enormously to our work and enriches our lives.

Senior Philanthropy Officer

Location: Home-based with regular travel to the Guildford office
Salary: £33,256 - £36,951 per annum
Hours: 37.5 hours
Department: Membership & Fundraising
Job Type: Full time
Contract Type: Fixed Term Contract

There’s never been a better time to join the team! Our client have launched an ambitious new strategy – and they want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive.

The role of Senior Philanthropy Officer (maternity cover) is crucial in continuing to support and grow their donor community to ensure safe and positive cycling for the next generation. This role is dedicated to ensuring that philanthropists receive a positive experience and remain within the organisation for many years, the role looks after all mid-level, major and legacy gifts for them.

Are you the person that can drive growth in these areas? Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this role and for them. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.

They are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. They strongly believe that diversity strengthens their work. If you are already passionate about cycling, that’s great, many of them are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most.

Applications close at 9:00am on the closing date shown.

Benefits: 27 days holiday + bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, cycling membership plus many more staff benefits.

REF-218869

Supporter Development Officer

We have an excellent opportunity for a proactive and professional team player with outstanding communication, decision making and interpersonal skills and a strong customer service ethic.

Apply now and join a busy Supporter Development team who cover a number of areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving.

Position: Supporter Development Officer

Location: Remote (with monthly onsite attendance in Sidmouth)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £30,515 per annum

Contract: Permanent

Closing date: Tuesday 28 January 2025

About the Role

As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officer and the Supporter Development Manager, you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.

Principle duties include:

· Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.

· Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.

· Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.

· Report on the targets and KPIs of campaign activity.

· Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.

· Project managing campaigns and activity including expenditure budgets.

· Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

· Demonstrable experience of managing fundraising or customer service campaigns and activities.

· Project management experience.

· A proven track record of working within a team environment with complex internal stakeholders.

· Experience of managing direct marketing budgets and of supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.

· Knowledge and experience of CRM systems.

· Able to maintain a high level of accuracy and attention to detail whilst working with a number of conflicting demands and deadlines.

What you get in return…

· Competitive pension.

· Life assurance.

· 31 days holiday (including Bank holidays), rising to 34 with each full year of service.

· Wellbeing team.

· Recorded Pilates classes.

· Long service awards.

· Healthshield plan

· Free parking.

· Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Fundraising, Supporter Experience, Supporter Care, Customer Service, Project, Project Management, Fundraising Officer, Supporter Experience Officer, Supporter Care Officer, Customer Service Officer, Project Officer, Project Management Officer, Customer Service Agent, Customer Service Executive, Customer Service Support, Customer Service and Fundraising Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

About Responsible Finance and these roles:

Responsible Finance is the membership association for the UK’s Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere.

This is a pivotal moment to be joining the CDFI sector. Responsible Finance and CDFIs are poised for exciting growth following two record-breaking funding announcements in late 2024 which has seen the sector backed by Government and leading financial institutions including the British Business Bank and JPMorgan Chase. This follows Lloyds Banking Group becoming the first mainstream lender to invest in the CDFI sector earlier in the year.

This new funding will enable business-lending CDFIs to scale their reach and impact, supporting economic growth and financial inclusion across the UK. Successful candidates will play a vital role in helping to make sure that CDFIs are supported to build their operational capacity and maximise the opportunity this brings.

We are seeking (2 - 3) exceptional candidates to help us to deliver an ambitious Capacity Building programme for our business-lending CDFIs and support our growing member base. You will manage the delivery of key projects within the Capacity Building programme, work closely with our members and stakeholders and demonstrate versatility and flexibility to deliver outstanding results. 

No prior knowledge about CDFIs is required so long as you have a keen interest to learn about the sector and are passionate about increasing access to fair finance for businesses, underserved communities and people.Do not be discouraged from applying if you do not meet all the criteria listed in this job description. If you know how to deliver results, overcome challenges and obstacles, and are a committed team player, with a can-do attitude we want to hear from you! 

Purpose of the role

The Programme Manager will manage the delivery of key projects and support the Programme Director in overseeing the smooth running of a Programme Management Office (PMO) ensuring that the CEO and Board have the information needed to steer the success of the Programme. 

Key Responsibilities:

Key responsibilities across the 2-3 roles will include the following:

• Project managing the delivery of key work streams and projects such as the award and monitoring of grants to support capacity building and Requests for Proposal (RFPs) for the delivery of training. 
• Monitoring the progress of projects, identifying issues and proposing solutions, and maintaining and producing a range of high-quality project documentation (plans, risk and issues registers etc) to support effective delivery – and leading on project and programme board meetings.
• Working closely with CDFIs and stakeholders to identify needs, lead problem-solving, provide support to overcome challenges, and commission reports on progress – synthesising these reports into overall progress reports and presenting back to the programme oversight group and main grant-funder (JPMorgan Chase).
• A project supporting the technical integration of CDFI’s systems and the British Business Bank’s lending platform.
• In addition to the support for business lending CDFIs set out above, one of the role-holders may also lead a project to further develop Responsible Finance’s support offer for personal lending members and be the day-to-day point of contact for these members.

This is a varied and dynamic role, working closely with our members and a range of key external stakeholders. This job description is not exhaustive; it outlines the key tasks and responsibilities of the post. These key tasks and responsibilities are subject to change. Any changes will be made in consultation with the post holder.

Skills and Experience:

Essential

• Strong and proven project/programme management and delivery experience and demonstrable ability to manage multiple projects at once.
• Highly self-motivated and able to drive your own work forward, but equally a team player with a collaborative working style. 
• Experience of grant management and/or contract awards and monitoring. 
• Excellent communication skills including concise writing skills and ability to synthesise information into an easy to comprehend format/narrative (both written and verbal).
• Experience managing project budgets.
• Strong relationship-building and interpersonal skills. Must be comfortable working with stakeholders at a range of levels. 
• Experience analysing and synthesising data from multiple sources and presenting findings clearly and succinctly to stakeholders and members. Fluency with applications such as Excel is essential. 
• Strong problem-solving skills.
• Proven ability to manage multiple stakeholders and get information needed from busy people. 

Desirable

Working as part of a small organisation, you will need to demonstrate flexibility and versatility and have opportunities to support a range of other projects and support services for our members, developing a wide range of skills and competencies. 

Therefore, in addition to the essential criteria above, we are also interested in candidates with the following skills and experience:

• Experience in organising and delivering events and workshops.
• Experience of creating and delivering presentations.
• Experience managing web content, online newsletters and social media posts. 
• Experience in developing graphics/infographics using apps such as Canva.
• Experience with research, monitoring and evaluation.
• An understanding of CDFIs and/or lending helpful – particularly investor relations. 

 To Apply:

Equity and fairness are at the core of our organisation and we are committed to creating an inclusive workplace where everyone can be their best.

Please send your CV and responses to the following questions below to Careers4Change:

• What appeals to you about this job/Responsible Finance and why do you think you’ll do a great job?
• You are working on multiple projects. The people you need information from are super busy. How do you ensure project deliverables and targets are met on time, within budget and meet quality expectations?
• You are tasked with gathering regular programme reporting information from a group of Responsible Finance’s CDFI members. You will need to turn this into a report for the funder. Please describe how you would go about collecting the information, synthesizing it, and writing up a report.
• You are responsible for managing a grant awarding process for Responsible Finance’s CDFI members to build operational capacity. JPMorgan Chase has provided funding for Responsible Finance to onward grant. Briefly describe the key stages of the process that you would incorporate, and why, and highlight the key considerations for Responsible Finance in awarding grants to members.

Please apply via the Careers4Change website. 

Location: Remote, with occasional expenses-paid travel 

Reporting To:Programme Director 

Contract: 2-year fixed term contract with possibility of becoming permanent

Salary: Up to £35,000 (depending on experience)

Date Closes: Monday 3rd February 2025

Interviews will be held virtually in February 2025.