Membership administrator jobs

Vacancy type: Permanent, part-time
Location: Newtownards Store
Salary: £8,888.88, per annum + benefits
Hours per week: 14 per week
Closing date: 12th May. We are reviewing applications as they are received, so we encourage you to apply early.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.
You will be responsible for:

- Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
- Merchandising awareness and making sure you are keeping up to date with trends and competition.
- Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.
- Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
- Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
- Supporting the Retail Manager in recruiting and managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
- In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.

Key Criteria:
- Previous retail experience, preferably in fashion/clothing.
- Experience of cash handling and financial management procedures (including completion of sales records).
- Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion,
- Ability to work well both independently and as part of a team.
- Good organisational skills and the ability to prioritise workload, balancing competing demands.
- Understanding of health and safety procedures in a retail environment.
- Experience in managing and motivating volunteers is desirable.

Application Process
- To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
- In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

Benefits you'll love:
- 35 hour working week
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

The Head of Region provides strategic and operational leadership in the region, ensuring the effective and efficient operation of the regional team and the successful development and delivery of the regional business plan and projects. The role drives the achievement of key performance indicators and targets with a particular focus on church income and community engagement. 

Key relationships

Internally, the Head of Region works closely with the Director of Operations and other Heads of Region to support consistent operational delivery, and management and development of regional staff. The role also interacts closely with all other CCT teams including Conservation, Fundraising & Communication, Initiatives & Partnerships, and Finance.

Externally, the Head of Region is CCT’s regional representative, brokering joint working and engagement with statutory and Church of England stakeholders, funders, politicians at all levels, volunteers, communities and donors.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Friday 9th May 2025

The interviews will take place in Northampton on Tuesday 20th May 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Citizens Advice Rhondda Cynon Taf

Wales (Hybrid)

Salary £58,500 - £70,000 (based on experience)

Full-time

Permanent

Job description

Our cause never changes, Citizens Advice Rhondda Cynon Taf is here to make society fairer. We have a reputation for high quality provision of advice services, helping over 20,000 people last year.

As CEO, you are responsible for providing strategic leadership and direction for Citizens Advice Rhondda Cynon Taf, working collaboratively with the Board to shape the organisation’s strategy, direction, and policies and leading the Senior Management team.

Your role is to ensure the organisation maintains a strong focus on growth and sustainability, maximising opportunities for collaboration, service development, and delivery at both local and regional levels. You will work to build on Citizens Advice Rhondda Cynon Taf’s existing reputation as a truly influential force in the area, and beyond, fostering networks, alliances, and robust relationships with stakeholders and partners.

If you are interested in finding out more about this opportunity, please download the job pack attached for further information.

We deeply value our people and foster a supportive, socially just culture within a charitable environment. This role offers a rewarding remuneration package with excellent terms and conditions:

● Hybrid working offered

● A flexible 37 hour working week

● Pension scheme - employee minimum contribution of 5% and employer contribution of 4%

● Generous holiday entitlement

● Annual pay review

Want to chat about this role?

Closing Date: 19th May 2025

Provisional Interview Date: w/c 26th May 2025

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.
The Assurance & Compliance team at Marie Curie works collaboratively with colleagues across the organisation to ensure that the policies, procedures, non clinical assurance, incident management, business continuity and non clinical complaints frameworks are maintained and followed. The team also maintains conflicts of interest processes and registers, manages the insurance and counter fraud programme and reviews compliance in accordance with internal and external requirements.
As Compliance Officer, you'll provide key support across a wide range of compliance areas - from policy management and complaints handling to insurance, supporting counter-fraud plan, and business continuity management. Your work will help maintain high standards of governance and assurance throughout the charity. With a strong focus on data analysis, process management and stakeholder engagement, this role offers a unique opportunity to influence positive change and continuous improvement across the organisation. You will collaborate closely with stakeholders across departments to support the charity's commitment to operating responsibly and effectively.

Main responsibilities:
- Monitor and support compliance with the charity's policy management framework, including SharePoint administration and documentation control.
- Administer and report on conflicts of interest processes and maintain accurate registers in line with data governance standards.
- Analyse and report on incidents and complaints, identifying trends and supporting improvements through shared learning.
- Track progress against audit recommendations, board assurance framework, and follow up on counter-fraud incidents, ensuring timely closure of actions.
- Support the management of Marie Curie's insurance programme, including inbox monitoring, data collation, renewals and contractor assurance.
- Assist with the business continuity programme, highlighting patterns and supporting teams to implement relevant actions.
- Provide general administrative, analytical and reporting support across the compliance portfolio, adapting to shifting priorities as needed.

Key Criteria:
- Solid knowledge of compliance principles, risk management, audit processes, and assurance frameworks.
- Previous experience working with insurance programs.
- Experience coordinating processes end-to-end, particularly within complaints handling, audit action plans or insurance-related functions.
- Proven ability to analyse data and communicate complex information clearly to varied audiences.
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines independently.
- IT Proficiency with Microsoft 365 applications (including Excel, SharePoint, Teams) and information/data management systems. Desire to explore additional technical solutions (e.g., Power BI).

Please see the full job description .

Application & Interview Process
- As part of your online application, you will be asked for a CV and Cover Letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: May 5th, 2025
We encourage early applications as we may close the application process once we have received a sufficient number of qualified candidates.

Salary: £28,185 per annum (+ £3,500 London Allowance Weighting if applicable)
Contract: Permanent, full-time (35 hours per week)
Based: Home-based with at least 2 days per week in the London Embassy Gardens office.

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Job Title: Finance Officer 

 Job Description 

 Job purpose 

You will be responsible for managing the financial transactions of the organisation. Working closely with the Finance Manager to ensure all financial systems are implemented effectively while ensuring data integrity and compliance with accounting standards. In addition, you will assist the Finance Manager in maintaining a functional and safe office environment in accordance with employment and health and safety laws. 

 Key duties:

 Financial:

 Accounts Payable

• Manage the day-to-day accounts payable activity to support the organisation's short-term obligations owed to its creditors or suppliers, including but not limited to: 
• Utilise cloud-based software to manage supplier invoice activity.
• Dealing with external creditor and supplier queries. 
• Assisting the Finance Manager with supplier contract renewals.
• Manage and reconcile expense activity across all business cards utilising cloud-based software where appropriate. 
• Resolve accounting discrepancies.

Account Receivable

• Manage the day-to-day accounts receivable activity between the organisation and its clients, customers, and donors, including but not limited to: 
• Process all incoming post and utilise the CRM database to record any fundraising income.
• Ensure cheques are deposited weekly in accordance with finance policy and procedures.
• Ensure accurate billing for goods or services, not including those related to healthcare.
• Reconcile incoming payments against all invoices. 

 Month End and Period End

• Assist the Finance Manager in the preparation of accurate monthly, quarterly, and yearly accounts by performing activities including but not limited to: 
• Auditing and correcting where necessary the accounting allocation of transactional detail in accounting software. 
• Monitor and audit aged debtors and creditors- correcting errors, reconciling unallocated payments, and chasing missing invoices where needed. 
• Utilise the CRM database to calculate and submit the monthly gift aid return and perform the journal entry into accounting software.

 Payroll Administration

• Collate salary transactional data from payroll reports, update payroll apportionment sheet and prepare journal for entry into accounting software.

 Participate in Finance Audits

• Maintain records at a level which meets the needs of external auditors. Assist the Finance Manager in the preparation of document evidence and be on hand to assist during the field week section of the external audit.

 Office Duties

• Assist the Finance Manager in various office duties including but not limited to: 
• Monitoring office supply levels and replenish where necessary.
• Maintaining the organisation's small asset register.

 Other duties 

• To maintain a high level of confidentiality at all times throughout all duties and responsibilities 
• Attend and contribute constructively to meetings as required. 
• Positively promote the work and activities of Action for M.E. at all times.
• Keep up-to-date with best practice and comply with relevant legislation and regulatory requirements, working within the organisation’s policies and procedures and ensure that good practice is observed. 
• Undertake any other reasonable activity in line with the responsibilities of the post as requested by the Finance Manager, Chief Executive or any other member of the Senior Leadership Team. 

 Person specification  

 Qualifications 

• Relevant qualifications or demonstrable experience relevant to the job role  

 Experience and Knowledge 

• Experience in finance administration. 
• Working knowledge of data protection requirements relevant to the role 
• Track record of delivering results and team support 
• Demonstrable administrative skills with attention to detail
• Knowledge of accounting principles (desirable) 
• Experience of working with Sage (desirable)
• Experience of using databases (preferably Raiser’s Edge; desirable) 

 Skills and Behaviours 

• Accuracy, numeracy and an attention to detail 
• Excellent communication skills with people from a range of backgrounds at all levels in an organisation including good telephone manner 
• Ability to learn on the job 
• Able to work methodically, managing and prioritising a varied workload 
• Ability to use own initiative and work well in a team 
• Ability to use own initiative, work independently and to work well in a team 
• Flexible and adaptable approach 
• Strong MS Office skills including the ability to use Word, Excel, databases and web-related programmes and software 

 Attitudes 

• Perseverance 
• Enthusiasm
• Integrity 
• Openness 
• Compassionate 
• Courageous 
• Resilient 

 Key Competencies 

• Effective communicator 
• Collaborative 
• Values-based approach 

We are looking for an enthusiastic individual with a can-do attitude to join our Fundraising & Engagement Team and help raise vital funds for children with cancer. You don’t need previous fundraising experience—just strong organisational skills, creativity, a talent for building relationships, and a genuine passion for making a difference and raising money for charitable causes. 

In this varied role, you’ll support the planning and delivery of fundraising events, care for our amazing supporters, and assist with individual, community, and corporate fundraising activities. You’ll gain hands-on experience across multiple fundraising areas, playing a key role in ensuring the smooth delivery of the team’s work through excellent administrative and project support. 

This is a hugely rewarding opportunity for someone looking to take their first step into the charity or fundraising sector, or to build on existing experience. If you’re ready to learn, grow, and be part of something meaningful—we’d love to hear from you! 

Who are we looking for? 

To succeed in this role, you will need to be passionate about fundraising and demonstrate key qualities that will help you thrive in a dynamic and supportive environment.

The ideal candidate will have:

• A keen interest in fundraising with a willingness to learn and develop as a professional fundraiser (and if the opportunity arose, a willingness to study for a Level 3 Fundraising Apprenticeship over 13 months)

• Strong communication skills, both written and verbal, and the ability to provide excellent supporter care and build relationships. 

• A positive, enthusiastic and results-driven attitude with the ability to work on your own initiative or as part of a team. 

• IT literacy with knowledge of Microsoft packages.

See our Recruitment Pack for the full role description and specification and for more information about the charity.

Location: Home-based, ideally located in London or within a short commutable distance. Regular travel to the London office is a key requirement of the role, with occasional national travel also expected. 

Interviews: 20 May 2025 (London Office)

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.  

Promoting equality and diversity: We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation. 

Looking for the next step in your fundraising career? Join our friendly team and help make things better for patients and their families at University Hospitals Coventry & Warwickshire.

UHCW Charity funds projects outside of the NHS budget, from tiny gel pillows to support premature babies' heads, to world-leading research into lung cancer. If you're ready to make a difference, UHCW Charity needs your expertise to join our expanding team.

Based in Coventry, you will coordinate and develop our community and events fundraising activity. This will include working with community groups, individuals, schools and more, as well as event management and working with teams across the Trust.

This is your chance to make a difference, whilst being fully supported as you develop your career with us.

Position: Community and Events Fundraiser

Responsible to: Fundraising Manager

Location: UHCW Charity, Main Reception, Coventry, CV2 2DX

Hours: 37.5 hours per week (full-time)

Salary: £27,000 - 34,000 (depending on experience)

Annual leave and pension:

• 35 days annual leave (including bank holidays)
• Company pension scheme with matched contributions of up to 7%

Closing date: 17:00 on Thursday 1st May 2025

Interviews: Date TBC

Mind in Camden has the exciting permanent opportunity to recruit people to work on our leading Hearing Voices Projects.

We are seeking a motivated and experienced individual to take responsibility for the day-to-day work of our innovative Hearing Voices Projects. To be successful in this role, you need to have an in-depth understanding of the Hearing Voices Movement and the role of peer support groups within this. You will ideally have experience of supervising or mentoring volunteers and some project management experience.

With the confidence and organisational skills necessary to take the lead on busy and diverse projects, you will be required to engage with a wide range of stakeholders (from the adult mental health, prison, forensic and youth sectors). As such, this role is best suited to someone who is flexible enough to modify their approach to suit the situation.

We are looking for someone with strong facilitation skills who is able to deliver and design training that communicates the values of the Hearing Voices Network clearly and accessibly.

Among other tasks, you will be required to:

• Oversee the current Hearing Voices Projects to ensure they are consistent and embody the Mind in Camden and Hearing Voices Movement ethos.
• Be part of some of the frontline work, including facilitating groups.
• Build networks and deliver training sessions for the Hearing Voices Projects.
• Liaise with the finance department and ensure the projects are meeting targets for funders.
• Support relevant data monitoring and evaluation on the projects.

We particularly welcome applications from people from under-represented groups, as well as those who have lived experience of mental distress and are able to use this to inform their work.

For more information and to apply, please visit our jobs page.

Closing date: 5.00pm on 7th May 2025.
First interviews: w/c 14th May 2025.
Second interviews: w/c 19th May 2025 (TBC).

The Evidence & Evaluation Manager / Senior Economist will work in a dedicated Impact and Evidence directorate. 

You will be central to our ambition to create the largest repository of robust evidence and evaluations of what works to support young people into good jobs.

• In the directorate, you will support the Head of Evaluation to ensure all Youth Futures’ investments are designed to provide robust evidence of what works.
• The postholder will design, commission and manage impact evaluations and support impact evaluation methods (through a statistics or economics background) within the team. Working closely with commissioned independent evaluators, programme staff, wider delivery partners and colleagues in our Grants and Investment directorate.
• You will also work with colleagues to develop new programmes, which will improve the evidence base on supporting young people into good jobs by working with partners able to run larger-scale trials. 
• You will contribute to the development of our suite of ‘evaluation architecture’, enhancing our data infrastructure and administrative dataset access, as well as methodological guidance and standards. 

This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.

How to apply:

Click the 'apply' button to be taken directly to our website. For more information and a full job description, please download the Recruitment Pack.

Facilitator (Young Responders)

1 year FTC

Full time (35 hours pw) 

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,200 employees and over 29500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response and Night Time Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary

Young Responders is an exciting project that started delivering street first aid sessions during 2023 as part of St John Ambulance. The project was created to engage and empower young people from diverse communities who face the greatest health inequities to become active health citizens, through practical physical first aid and mental awareness sessions relevant to the challenges they face. 

The programme is aimed at young people aged 11 to 25, who would not typically come through our doors delivering first aid training to young people from under-served communities. In 2023 the Young Responders team delivered session to almost 16,000 Young People and over 2024 they aim to reach a further 20,000 Young People, if not more. 

Working as part of the team as a Facilitator you will support the growth of the service and be responsible for directly leading and delivering first aid training sessions with community organisations and educational settings. This role will also offer pastoral support to our growing Volunteer team offering mentoring and guidance to those delivering sessions supporting their welfare and wellbeing. 

This is a 35 hours per week role and we are looking for someone who is empathetic and feels passion about supporting Young People. The role is to cover London so travel is essential. 

Required Knowledge, Skills & Experience

• Experience in Youth Work or working with young people in a community context
• Experience of planning and/or the delivery of community-based training
• Experience of safeguarding and willing to undertake Safeguarding training relevant to the role
• Strong communication skills with the ability to communicate effectively with people at all levels, verbally and in writing
• Understanding of Equality, Diversity & Inclusion and issues around social mobility
• Ability to work well in a team and able to motivate young people and volunteers
• Due to the nature of the role you will need to hold a full, UK driving licence (maximum 6 points) and have access to your own vehicle

About the Role 

• Work collaboratively with the Project Coordinators to plan the delivery of young responder first aid sessions in the community
• Work with the Partnerships Manager to identify and build partnerships with local organisations and educational settings to support project delivery
• Engage with a range of stakeholders both internally and externally to St John Ambulance
• Liaise with the Delivery Teams to promote the project in the community
• Effectively provide pastoral support and guidance to the Volunteer team to ensure their welfare and wellbeing
• Be aware of the contextual safeguarding issues that might arise, raising concerns and supporting young people in accordance with St John Ambulance policy
• Ensure training sessions held in the community are risk assessed and registered as per current St John Ambulance procedures

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here:Click here

For all other candidates, or St John Ambulance volunteers wishing to apply please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

Purpose of the Role 

The Helpline Manager will manage and provide support and advice to a team of Helpline Support, Caseworkers, IDVA, and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with most of the calls relate to violence against women and girls (VAWG) as well as mental health and wellbeing. The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs; managing the rota for staff and volunteers, ensuring there is sufficient helpline cover, identifying and managing safeguarding issues, monitoring staff performance, maintaining the helpline database, and providing helpline data to other staff. 

The role will also include occasionally attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.

Main responsibilities 

• Supervising the Helpline team of 11 staff (however this is equivalent to 3 full-time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing. 

• Recruiting and training helpline staff and volunteers with the support of senior management and ensuring their development needs are flagged up. 

• Monitoring performance of helpline staff through daily check-ins, debriefs, monthly supervision meetings and annual appraisals. 

• Holding regular helpline team meetings and sharing learning as well as identifying and sharing interesting cases with Senior Leadership Team including the Advocacy Officer. 

• Planning and delivering training to staff and volunteers in line with changes in law, policies and procedures, including safeguarding. 

• Regularly attending external meetings such as MARAC (Multi-Agency Risk Assessment Conference), liaising with police, social services, and other partner agencies. These meetings are a critical part of safeguarding and time for preparation and follow-up is built into the role. 

Safeguarding 

• Implementing MWNUK Children and Adult Safeguarding policies and procedures. 

• Responding to safeguarding concerns in a timely manner and promoting good practice. 

• Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc. 

• Escalating and de-escalating risk, report writing and recording accurately all decision-making during case reviews. 

• Having regular case reviews and making evidence-based decision-making. 

• Monitoring and evaluating safeguarding practices. 

• Liaising with external agencies as and when required. 

• Reviewing helpline cases before they are closed ensuring the data has been properly recorded. 

Managing cases 

• Triaging, managing, prioritizing and allocating helpline cases. 

• Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant. 

• Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times. 

• Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer. 

• Ensuring policies and procedures are followed. 

Other duties 

• When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts, webchat and the newly launched Amal Safety Mobile App, in a faith and culturally sensitive manner. 

• Keeping up to date with helpline issues such as forced marriages, domestic violence, honour- based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues. 

• Promoting the helpline’s services to a range of stakeholders. 

• The role will occasionally involve delivering training workshops and leading discussions on critical issues such as forced marriages, domestic violence, FGM, and honour-based violence, primarily with schools, colleges, and community organisations. These responsibilities will be planned in advance and integrated into the team’s schedule. 

• Carrying out duties to support the Operational Director and CEO. 

• Attending training for professional development, as required. 

• Undertaking outreach work, if required. 

Person Specification 

Professional Experience, Knowledge and Understanding 

• Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour- based violence, sexual violence, mental health issues etc. 

• Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc. 

• At least one year's experience in handling children and adult safeguarding. 

• Willingness to participate in further training and development opportunities. 

• Working in a trauma informed way by recognizing impact of trauma on women. 

• Experience of managing, supporting and supervising a small team. 

• Second language such as Arabic, Bangla, Punjabi or Urdu. 

• Excellent IT skills (Microsoft365: word processing, databases, PowerPoint, spreadsheets and Outlook). 

• Desirable line management experience. 

Abilities and Skills 

• Significant organisational and administrative skills, supported by a proficiency with ICT. 

• Able to build relationships with whilst maintaining professional boundaries. 

• Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role. 

• High level of professionalism when dealing with internal and external stakeholders. 

• Strong organisational and interpersonal skills with solid communication skills – written and verbal. 

• Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation in staff and volunteers. 

• Ability to work independently without supervision and being able to use initiative. 

• Communicating information from management to staff in an accessible way. 

• To be able to work under pressure, whilst keeping calm and levelheaded. 

• The ability to work in a demanding environment, meeting tight deadlines by prioritising and delegating as necessary. 

• Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries. 

• Understanding and knowledge of the voluntary / non-profit women’s rights sector. 

• Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights. 

Personal Qualities 

• Flexible, motivated and committed to a high standard of working, with a willingness to take on additional duties. 

• Adaptability to changing circumstances and new ideas. 

• Resilient and determined to achieve goals. 

• Committed to vision, mission and aim of MWNUK. 

Equal Opportunities Awareness 

• An awareness of diversity issues and a positive, non-discriminatory and non-judgmental approach. 

• A commitment to working in a flexible and collaborative manner with all members of the MWNUK team. 

Application Process 

If you have any questions about the role or would like to discuss it further, you can book a 15-minute online slot with the Operations Director, Shameem Hussain, using Link 

 Please note that this is not an interview and is strictly for informational purposes only. 

1st Stage 

• Please email your CV (including two references details) and a cover letter (no more than two pages) to by 5pm on Monday, 5th May 2025. In your cover letter, please address the following questions: 

1. Why does this role appeal to you, and what experiences make you an ideal candidate? 

1. Why do you want to work in the women’s sector, and how do you believe you can make a difference? 

1. Safeguarding is a crucial part of this role—what experience and knowledge can you bring to this aspect? 

• We will only process completed applications and will not chase up missing CVs or cover letters. 

• Please note that feedback will not be provided at stage 1 of the application process. 

2nd Stage 

• Shortlisted individuals will be invited to attend an interview on either Monday 12th May or Tuesday 13th May 2025. 

Further Information 

• Basic DBS clearance is required. 

• Evidence of your right to work in the UK is required. 

• If successful, references will be requested. To help speed up the process please include references in your CV. 

• Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only. 

This dynamic role is perfect for someone who’s confident building relationships with businesses and passionate about connecting people with our mission.

You’ll focus 60% of your time on securing and managing corporate partnerships – from Charity of the Year collaborations to sponsorships and brand activations – and the remaining 40% supporting campaigns, appeals, and fundraising events.

What you’ll bring:

• A track record in business development, sales, or corporate fundraising
• Strong communication, proposal writing, and relationship-building skills
• An eye for opportunity and a collaborative, can-do attitude
• The ability to juggle multiple priorities while keeping supporters engaged
• Knowledge of fundraising practices, data protection, and CRM systems

A driving licence and access to your own vehicle is essential. If you're creative, driven, and ready to help protect wildlife, we want to hear from you.

In return we will offer you support, training and continued professional development, not to mention a fantastic working environment! You can also expect free entry to the park.

If you would like to join our unique and vibrant organisation to become a part of the Marwell Family, please view the full candidate brief on our website and complete a Marwell application form. 

Registered Care Manager

Are you an experienced leader in residential care? 

Do you thrive in a compassionate, faith-driven environment? 

Ready to lead a dedicated team towards excellent care? Join us at Cumbria Emmaus House!

We’re searching for a proactive and dedicated Registered Care Manager to lead our committed care and hospitality team at Emmaus House, a warm and welcoming 26-bed Christian residential care home located in the scenic town of Whitehaven, Cumbria.

This role is more than just a job – it’s a calling. We seek a manager who aligns with our evangelical Christian ethos to continue our tradition of faith-led care for our residents. Find out more about how we care for our residents here: https://youtu.be/Po6md7pq7nI

As part of Pilgrims’ Friend Society, we are driven by a mission to serve and enrich the lives of older people through person-centred care within a nurturing Christian community.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

What You’ll Do: 

• Ensure high-quality care in line with our policies and Christian values;
• Lead and manage the care and hospitality teams ensuring they are well-trained and motivated;
• Oversee the development and implementation of care plans
• Responsible for the home’s budget, in conjunction with the Head Office Finance Team. This includes local purchasing etc within budget limits;
• Manage complaints from residents, relatives and staff in accordance with Society policy;
• Engage with local support groups to maximise voluntary help and spiritual support available;;
• Uphold the Christian ethos of the home through leadership and example. 

What You’ll Bring: 

• Management experience in a residential care home or similar setting; 
• Qualification in Health & Social Care (Level 3 or above); 
• Strong leadership and people management skills; 
• A passion for person-centred care and working with older people;
• Excellent organisational and communication abilities; 
• IT proficiency (Microsoft Word, Excel, and Outlook);
• Ability to manage workload and remain calm under pressure.

Hours:

Full-time, 40 hours per week, with occasional weekend, bank holiday, and on-call cover as required.

Why Join Us? 

• Salary: £47,000 to £50,000 per annum 
• 5 Weeks' paid holiday per year as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox – including an Employee assistance programme
• Care Friends referral 
• Long-standing service rewards
• Birthday rewards
• Life assurance scheme
• Pension scheme

Apply today to make a lasting impact on the lives of our residents in a role filled with purpose and fulfilment. Emmaus House is waiting for you! 

Please note: This role has an Occupational Requirement to be filled by an evangelical Christian under the provisions of the Equality Act (2010).

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are under-represented on our senior management team at present.

We are looking for an experienced, visionary and strategic Director of Community Services to lead and develop our Advice and Support Services and our Engagement and Development Programmes. You will have a passion for, and a demonstrable track record of, building strong, resilient, and inclusive communities as well as developing and motivating a team of staff and volunteers. You will be a supportive, compassionate, enthusiastic, and experienced leader and manager of Community led and quality-led Community services.

An effective change manager, you will be passionate about making a real difference to the Irish and wider communities across London. This is a great opportunity to join the leadership team of the London Irish Centre (LIC) as it embarks upon a significant turning point in its 70-year history, helping the charity deliver its ambitious organisational strategy to empower and enrich even more lives through Irish Community and Culture.

About You

• You have demonstrable experience of leading and managing community services in the independent or public sector for a minimum of ten years.
• You are a professional, enthusiastic leader who can bring your sector experience to benefit this critical role and the wider organisation.
• You are an inspirational leader, bringing a team and others with you and leading by example.
• You have a proven track record in successfully leading a team, across multiple service delivery areas, and in implementing change.
• You are well-organised, able to manage several competing requirements with the ability to prioritise your work effectively to meet tight deadlines.
• You demonstrate excellent interpersonal and communication skills, both written and verbal and are comfortable working with people across a wide portfolio, with various levels of experience and socio-economic backgrounds.

Key areas of responsibility

 Workforce

• Maintain a positive culture within the Centre in line with the London Irish Centre values and expectations.
• Overall responsibility for management, development, motivation, support and appraisal of the community services teams, and other team members when agreed with the line manager.
• Maintain and implement effective policies and processes for managing staff and volunteers, including recruitment and retention, induction, training and appraisals. 
• Ensure adequate and appropriately skilled staffing of the community services team.
• Monitor performance against budgets, targets and Key Performance Indicators.
• Ensure best practice and quality assured delivery of Community Services and Programmes.

Financial 

• Overall responsibility for management and reporting of community services budget. 
• Overall responsibility for management and monitoring of all community services` grants. 
• Responsibility for ensuring services are managed within delegated budget.
• Operating within financial governance arrangements at London Irish Centre.

Income generation

• Ensure relationships with all supporters and donors are managed and developed effectively, including trusts, individuals, major donors and corporate partners. 
• Identify suitable new grant and trust funds and lead on applications.
• Lead on monitoring, reporting and submissions for current grant and trust funds in accordance with funders` requirements.

Impact and Innovation 

• Overall responsibility for the service`s impact management in line with the London Irish Centre’s theory of change. 
• Lead on identification and adoption of innovative technology to improve the processes and impact on community services.
• Overall responsibility for communicating the outcomes and impact of the community services and programmes.
• Strategic Development.
• Work with the CEO, other management and the Board of Trustees to set and achieve the charity`s strategic objectives. 
• Ensure Community Services resources are effectively targeted. 
• Lead in implementing a strategic plan for Community Services and support team leaders to deliver against performance targets. 
• Develop and foster positive relationships with external stakeholders. 
• Engage with existing and new partners to ensure the charity meets the increasing needs of those who use our community services.

This job description is a guide to the nature of the work required of the Director of Community Services. It is not wholly comprehensive or restrictive and may be reviewed as required.

In our application pack we have included a job description and person specification to support your candidature. The details in the job description and person specification should be addressed in a maximum one-page cover letter. The cover letter should include your current job title, salary and position within banding where relevant. Click apply, upload your CV and cover letter to the portal on our website link.

 Please note that all roles at the London Irish Centre are subject to enhanced DBS (Disclosure and Barring Service) checks as part of our commitment to safeguarding and promoting the welfare of vulnerable individuals.

 The deadline for applications is Wednesday 30th April 9:00 a.m.

Applications will be reviewed on a rolling basis, and we will be actively interviewing. We reserve the right to close applications before the stated deadline. Interviews will begin with an initial online screening, followed by in-person interviews at the Centre, likely during the week commencing May 5th.