Marketing Manager Jobs in Greater London

Salary: £41,278 (London), £39,312 (Chesterfield/Glasgow/Belfast or Cardiff office)
Contract: Permanent, full-time
Location: Hybrid (London/Chesterfield/Glasgow/Belfast or Cardiff, with 2 days in the office per week)
Closing Date: ASAP
Benefits: 34 days annual leave (inc. bank holidays) with option to buy or sell 5 additional days, 6% employee pension contribution, health plan scheme

We are delighted to be looking for a Supporter Journey Manager to join the incredible team at Versus Arthritis, an amazing charity delivering world class research & services and campaigning on issues that matter most to people with arthritis.

The Supporter Journey Manager is a new role which reports into the Head of Innovation, Performance & Trading. You will be responsible for elevating the supporter journey programme and ensuring a consistent and highly engaging experience that builds loyalty, inspires action and helps to significantly grow voluntary income and lifetime value. You will deliver a multi-year strategy and roadmap and will collaborate with departments and teams across the charity, whilst always keeping the supporters’ best interests at the heart of your decision-making.

To be a successful as the Supporter Journey Manager, you will need:

• Significant experience delivering audience focused engagement strategies and communications, with excellent copywriting skills
• Strong data analysis and problem-solving skills, with an insight led approach
• Excellent stakeholder management skills and the ability to influence others, both internally and externally

If you would like to have an informal discussion, please call Olivia on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.
 

Charity People is delighted to be partnering with Media Trust to recruit a Digital Manager to join their team.

Holding the core belief that giving everyone a voice will lead to a more equal society, Media Trust designs and delivers innovative and impactful training for charities so that they can communicate most effectively to support their communities and drive social change. At the same time, the organisation works with under-represented talent with the skills, access and mentoring to progress their careers in the media and creative sectors.

An amazing organisation doing great work, this is a fantastic opportunity to join the small, effective team as Digital Manager where you will play a vital role in driving and managing the delivery of the organisation's digital transformation strategy, working with key stakeholders to enhance their digital tools and achieve better engagement among key audiences.

Digital Manager

Contract: One year fixed term contract with potential to extend

Salary: £32,000 - £36,000 dependent on experience (pro rata if part-time)

Location: Remote, but some travel to Central London around once a month

Hours: Full-time or part-time options available (35 hours per week or 28 hours minimum - pro rata)

Closing date for applications: Sunday 16th February

Interviews: First stage interviews will be held week commencing 24th February with second round held week commencing 3rd March

This is a great opportunity for a highly motivated individual, with relevant experience of managing digital projects including ideally Salesforce and WordPress, to join a purpose-led charity that is ambitious about using digital tools and technology to achieve greater social impact.

Core responsibilities within your role will be to:

• CRM management: Oversee the day-to-day management of the organisation's Salesforce CRM system, ensuring data integrity and optimisation for fundraising, communications and stakeholder engagement
• Website Management: Manage the Media Trust website (built on WordPress), ensuring it is updated, functional, accessible, optimised for performance, SEO and user experience
• Digital strategy: Contribute to the development of Media Trust's digital strategy to enhance user engagement, improve platform performance and support the organisation's overall goals
• Stakeholder coordination: Work closely with internal teams to understand their digital needs and translate them into actionable digital strategies. Communicate effectively with external partners, agencies, and stakeholders to ensure smooth project delivery
• Support management of programme data: Support data-driven programme design, delivery and measurement of impact across programmes and services through digital solutions, data collection and analysis
• Analytics and impact measurement: Configure analytics tools (e.g., GA4, Salesforce Analytics) to track the performance of digital marketing channels and provide actionable insights to the Marcomms team for campaign optimisation and stakeholder reporting
• Agency management: Coordinate with external website and CRM agencies, ensuring timely delivery of projects, troubleshooting and alignment with organisational objectives
• Line management: Manage the Digital Coordinator, providing guidance, support and performance management to ensure effective delivery of digital priorities

We would love to hear from you if you have the following skills and experience:

• Proven experience with CRM systems (ideally Salesforce), including customising workflows, reports and integrations
• Hands-on experience managing websites (ideally using WordPress), including familiarity with plugins, SEO best practices and web analytics
• Demonstrable experience of working with external agencies to manage website and CRM development
• Excellent communication skills, both written and verbal; able to work effectively with internal teams and external partners
• Strong project management skills; able to juggle multiple priorities and deliver projects on time and within tight budgets
• A good understanding of how digital infrastructure can support the monitoring and evaluation of programmes through data collection and analysis
• Experience of interrogating data to generate actionable insights and drive decision making

We're particularly interested to receive applications from candidates who have the below, although this is in no way essential:

• Knowledge of digital marketing techniques, including email marketing, social media, and Google Analytics
• Line management experience, with the ability to motivate and develop others
• Ideally, experience in the charity or non-profit sector

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Working closely with the Head of Marketing and Communications as well as the Events and Programme Manager, the postholder will support the delivery of the training and consultancy programme and support the communications and digital function at SMK.  

With the Head of Marketing and Communications you will support SMK’s communications and marketing activity, aimed at strengthening our stakeholder relations, growing our profile and amplifying our reputation.  This role will focus on digital marketing activity, in particular social media, and content creation.

With the Events and Programme Manager you will support administration, research and communications needs of the training and consultancy programme.  

Good knowledge of digital marketing, especially social media is essential. You should have an interest in developing innovative digital content including copy and visual media for a range of online channels. You will need to be able to produce and schedule quality content related to the programmes to build engagement and sales.

You will also have the ability to develop SMK’s channels further and stay on top of digital trends, audience development and stakeholder engagement practices.

We have some excellent benefits including 25 days annual leave, Christmas closure and an additional one week organisational shut down in August as part of our commitment to work/ life balance.

Job description 

Programme support  

• Provide overall administrative support to meet programme objectives.

• Coordinate programme activities for projects, events and workshops.  

• Support the T&C (Training and Consultancy) team with research around marketing and identifying new clients/organisations.  

• Support with managing and updating SMK’s online systems, including the website, our e-commerce platform, and Mailchimp.  

Marketing  

• Support the planning, creation, and scheduling of multiple marketing projects, ensuring the ‘SMK voice’ through tone and brand is implemented across the channels.

• With direction from the Head of Marketing and Communications, manage and implement the rollout of the Awards social media engagement content plan.

• Oversee our use of social media (e.g. scheduling and asset creation)

• Support with webpage updates when required.

• Collect social media data and monitor engagement

• Be responsible for SMK projects communications when required, which might include digital marketing and communications (webpages, e-news and social media). 

Salesforce  

• Database management, including cleaning and updating records.

• Undertake relevant training when required.

Other 

• Undertake any other duties commensurate with the purpose and remit of the post. 

Person specification 

Essential 

• Demonstrable experience in social media delivery including content creation for appropriate channels and monitoring, collecting and analysing data.  

• Experience in co-ordinating online and in person events.  

• Experience of building effective relationships with stakeholders, such as clients or suppliers.  

• Ability to find pragmatic solutions, seek improvements, and adapt to changing situations 

• Good organisational skills – able to manage own workload effectively, take initiative and work under pressure 

• Willingness to support others where needed 

• Working knowledge of Microsoft Office, with a willingness to learn and use new systems 

• Willingness to work occasional evenings and weekends, if required 

• A good understanding of current issues affecting civil society and change-making 

• Flexible, hardworking, happy to work within a small team, and committed to continuous personal development 

• Good research, analytical skills and structured thinking.

Desirable

• Experience of developing a social media strategy

• Experience of audience development and engagement methods through digital marketing

• Experience or interest in campaigning  

• Experience with Salesforce or another similar CRM.  

Skills  

• Strong administrative and logistical capabilities 

• Good digital marketing skills 

• Ability to use social media tools such as Canva and Hootsuite 

• Good attention to detail and problem-solving skills 

• Some experience of databases (ideally Salesforce) 

Director of Commercial

Salary: Up to £65k (dependent on experience), plus generous pension scheme, flexible working culture

Term: Permanent

Reports to: Chief Executive Officer (CEO)

Line management responsibilities: Head of Partnerships, Head of Conference and Events, Training and Commercial Manager

We’re looking for an experienced Commercial Director, preferably with experience in training or education, to take our income-generating training and events programmes to the next level and develop new products and services that meet the needs of our growing membership and wider community.

The annual RSS conference is going from strength to strength, and our training programme is particularly popular with organisations who want to provide high quality bespoke training for their staff. With the growth in the analysis and visualisation of data across business and industry and the increasing popularity of careers across sectors in statistics, data science and AI, you will also work with wider RSS and our expert members to identify gaps in the market and design new ways to meet needs while also providing a return for the Society that we can invest in our charitable activities.

If you’re looking for a new start that involves the opportunity to innovate while providing hands on support to our small team of staff, and have experience in developing strategies and plans and driving business growth, then we’re waiting to hear from you.

Background

Our vision is a world where data is at the heart of understanding and decision-making.

Founded in 1834, the Royal Statistical Society (RSS) is one of the world’s leading organisations advocating for the importance of statistics and data. We’re a professional body for all statisticians and data scientists – wherever they may live.

We have more than 12,000 individual members in the UK and across the world. As a charity, we advocate for the key role of statistics and data in society, and work to ensure that policy formulation and decision making are informed by evidence for the public good.

The membership of the Royal Statistical Society (RSS) constitutes a preeminent source of statistical expertise. Members work with RSS staff to support areas such as policy development, education, training, statistical communication, and statistical literacy.

Some of our activities are revenue-generating, including our training programme, conference and events, jobs board and advertising, and venue hire. We also attract sponsorship for some of our high profile activities. The Director of Commercial has responsibilities for setting the strategic direction of our commercial activities, developing new products and services to enable growth, and ensuring that our plans and activities are aligned with our charitable purpose and strategic objectives. They work across the society to ensure that opportunities are effectively marketed and support colleagues to generate the budgeted revenue.

Job purpose

To lead the RSS’s commercial activities and develop new products and services that meet the needs of our growing membership and wider community.

Key responsibilities

Understanding needs and the changing external environment

• Develop understanding of the preferences and needs of statisticians and data professionals, and others interested in data and statistics, at an individual and organisational level, to evolve our products and services and align our commercial activities to those preferences and needs
• Undertake research to identify new target markets for commercial products and services
• Undertake research to understand competitors and benchmark RSS products and services
• Monitor and respond to developments and emerging trends in charities, membership organisations and other learned societies, and in statistics/data science/AI to ensure that our commercial offerings remain timely and relevant
• Provide robust analysis of client behaviours and feedback to inform future planning.

Development of strategies and plans

• Drawing input from across the organisation, develop strategies for sales and marketing across commercial products and services that support the organisation’s objectives, including training and conferences and events
• Oversee staff responsible for business development to capitalise on opportunities
• Lead the creation and delivery of fully-costed and resourced business plans for commercial products and services that align with key strategic goals
• Devise partnership models for different sectors
• Support development of wider strategies and plans across the organisation.

Programme management and delivery

• Deliver programmes of commercial products and services which meet the needs of target markets including training, advertising, sponsorship and venue hire
• Monitor and report on progress and performance against targets and plans
• Manage projects, including establishment of new products and services, ensuring that work is delivered to time and quality
• Work with colleagues to identify and develop sponsorship opportunities, and support colleagues in sales meetings with potential sponsors
• Continually assess and improve processes and oversee the development and maintenance of standard operating procedures
• Deliver the revenue budgets for advertising and venue hire and ensure their effective promotion.

Regulatory and compliance

• Act as a Director of RSS (Services) Limited, overseeing its governance and ensuring compliance with relevant rules and legislation.

Training

• Develop the portfolio of training courses, creating and launching new courses in response to user needs
• Expand the training programme by targeting both statisticians and data professionals and non-professionals and widening our geographic reach
• Establish and manage effective systems and processes to develop and deliver all training products, including identifying new training topics and trainers (with input from our statistical membership community)
• Ensure high standards of quality and customer service by evaluating feedback and managing the quality assurance process
• Ensure the effective promotion and marketing of training courses.

Conferences and events

• Oversee the development and operation of the RSS conferences and events programme
• Lead the conference and events team in the delivery of RSS conferences and events.

Interfaces with other teams and groups

• Convene and lead cross-RSS groups to develop, share and review plans and activities and identify opportunities for synergy and collaboration
• Work with heads-of and other teams across the organisation to support related objectives
• Ensure effective working relationships are maintained and contractual requirements are met with our trainers, partners, assessors etc. including developing and agreeing terms & conditions (including intellectual property agreements and contracts) with clients
• Identify relevant experts within the RSS membership and engage them in programmes, formalising a network of volunteers and providing support and advice
• Collaborate with RSS volunteers, staff and external providers to ensure the delivery of projects and outputs to agreed deadlines
• Select, lead and manage contractors and third party organisations to support programme deliverables.

Leadership and management

• Lead the Society’s training, business development and events functions, creating high-performing, motivated teams
• Bring relevant staff together within small teams working across the organization on defined goals that support our objectives
• Play an active role in the RSS Senior Management Team, providing leadership, and strategic insight for the organisational as a whole, and work together effectively in setting and achieving the Society’s goals
• Operate as a Director of RSS Services Limited Contribute to decision making regarding the strategic direction and financial management of the Society
• Oversee budgets and meet income targets for individual programmes
• Negotiate with suppliers to deliver value for money Line manage staff.

Other

• Represent and promote the Society to relevant external bodies and groups Other project work or tasks as reasonably required by the Chief Executive or Executive Committee.

Person specification

Essential

• Educated to degree level or equivalent
• Senior leadership experience
• Experience leading a commercial function and achieving results, preferably within a professional body
• Significant experience developing strategies and plans, preferably within a membership organisation
• Experience using data and evidence to develop value propositions and align services with needs
• Ability to make sound commercial decisions and identify commercially viable / profitable projects
• Strong market awareness, able to monitor training trends and develop them into opportunities
• Experience of building, developing and maintaining relationships and networks and generating sponsorship
• Significant experience of programme and project management and operational delivery
• Excellent organisational skills and an ability to identify and respond to changing priorities
• Ability to accurately assesses project needs or problems, make sound decisions and develop effective solutions
• Ability to plan, organise, prioritise and delegate work to ensure completion to time and budget
• Experience of negotiation and influencing
• Ability to communicate with a wide range of people and structure information and present ideas and concepts clearly and concisely, particularly in written form
• Strong interpersonal skills; ability to persuade, inspire, influence, achieve results through others
• Strong numeracy skills, and the ability to produce, monitor and assess estimates/costs and work within budget
• Experience leading and managing staff in a small team and employing flexibility and imagination to achieve short-term and long-term business objectives
• Experiencing of tendering for work and managing external contractors
• Collaborative team worker – works with colleagues to achieve strategic and operational objectives
• Ability to work on own initiative within RSS guidelines/directives
• Demonstrable commitment to equity, diversity and inclusion.

Desirable

• Track record of devising and delivering (or managing the development and delivery of) training and educational products including content-based, face to face and online Interest in or experience of statistics, research, or other aspects of the Society’s work
• Experience in education development and innovation
• Familiarity with developments within data science, statistics, machine learning, AI and related subject areas
• Understanding of professional membership organisations and learned societies, and their role in the current climate
• Experience of the not-for-profit sector and working with volunteers.

Working for the RSS

Pension and benefits

Our defined contribution pension scheme can be joined after three months in post. Your contributions of up to 8% of salary will be double matched by the Society (making a maximum contribution by the Society of 16%). A training budget, season ticket loan, cycle to work scheme and employee assistance programme are also available.

Location

The RSS office is in central London. We offer flexible working arrangements, and this is a hybrid role with on average two days a week working in the office. In person attendance for certain meetings is required (including all staff/team meetings and governance/committee meetings that take place in person). Limited travel within the UK and internationally may be required.

Working hours

35 per week full-time. Applications for job shares, part-time and flexible working will also be considered.

Holidays

25 days per annum, plus bank holidays and an additional shut down between Christmas and New Year.

Probation

This post is subject to a six-month probation period.

How to apply: 

Please submit your CV to Holly O'Brien at the email address provided with a supporting statement/letter telling us: 

• Why you should be considered for the role and how it fits with your career plan How your skills and experience align with the responsibilities and person specification

The deadline for applications is 27th February 2025. We may arrange interviews before the deadline has passed. Any questions about the role should also be directed to Holly. If you are interested in applying but cannot do so until nearer the deadline, please email Holly to register your interest. 

Benefits

• Scope to take real ownership in a fast-growing charity
• Flexible working arrangements
• Strong commitment to professional development with a dedicated training budget
• Annual performance and pay progression reviews
• Up to 5% pension contribution
• 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between
• Christmas and New Year and 4 wellbeing days
• Cycle to work scheme
• Employee Assistance Programme offering free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social event

Responsibilities

Publications, Brand and Content 

• Assist the Senior Communications Manager in developing and delivering a content strategy to support Settle’s goals. 

• Maintain brand consistency across all communications and craft clear, engaging messages about Settle’s work. 

• Collaborate with frontline staff and young people to collect and share their stories in an authentic and respectful way, including creating case studies and helping to develop Settle’s storytelling work. 

• Design marketing materials and publications, such as newsletters, annual reports and printed flyers for our different audiences. We use InDesign for our large-scale design projects, while we use Canva for our day-to-day projects. You don’t necessarily need experience of both of these, but you’ll need to be confident with designing multimedia content with similar sort of software.

Website, Digital and Social Media 

• Create, publish and schedule posts for our social media, where you’ll work with the Senior Communications Manager to engage and grow our audiences. We are currently active on LinkedIn, Instagram, and Bluesky, but we are planning to launch a TikTok account this year. Experience of editing and making video content would be desirable, but we can support you to develop these skills if you are confident with using tools like Canva already. 

• Work with the Senior Communications Manager and wider team to develop, manage and update content for Settle’s website, keeping it up to date for all our key audiences. This will include supporting with writing blogs, with and on behalf of the organisation. Our website is built on Wagtail CMS – you don’t need to necessarily have used this exact CMS, but experience of updating website content would be desirable. 

• Collate content from across the team for our supporters’ newsletter on MailChimp and assist other teams in publishing any other newsletters for specific audiences.

Media, PR and Policy 

• Assist with handling any media requests and developing Settle’s external reputation. 

• Support the Senior Communications Manager and Settle’s lived experience Advocacy Forum group in producing communications to shape policy and campaigns related to Settle’s work. 

• Support with the delivery of campaigns and events across the team, including our annual Winter Fundraising Campaign and Home of Our Own advocacy campaign (currently in development) 

General Support 

• Work collaboratively across teams to align communications with organisational priorities. 

• Support the Senior Communications Manager with internal communications tasks as needed.

• Managing communications projects with confidence, managing competing priorities and working independently to a defined schedule. 

• Provide additional administrative and communications support functions as requested by the Senior Communications Manager. 

Be part of the vision; be part of RIBA.

The RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.

Salary: £40,000 plus £10,000 performance related bonus per annum, based upon experience and location

Location: London/Hybrid working

Hours: 35 hours per week, full-time permanent contract

Corporate Partnerships

The RIBA Corporate Partnerships team is a new team that has been specifically created to innovate, attract, grow and deliver long-term, sustainable sponsorship revenue streams for RIBA, across a range of events, such as awards, conferences, talks, exhibitions and bespoke projects.

This is an exciting time for this team and RIBA. We are building a new future with mix of existing corporate partnerships and developing new business opportunities with sector leading brands.

About the Role

The Corporate Partnerships Manager is responsible for leading on the acquisition and development of new corporate partners with the intention of driving sales, year-on-year revenue growth and profitability, across the corporate partnership’s portfolio.

Reporting to the Head of Corporate Partnerships, this role focuses on securing revenue from leading organisations, both in the UK and internationally, and supports the successful delivery of corporate sponsorship activities, working with colleagues across the RIBA.

This role includes targeting, engaging and developing business with potential clients in our business category. These include, software providers, accountants, lawyers, banks, property companies, developers and built environment consultants.

You will be required to

• Actively seek, secure and maintain new long-term commercially viable corporate partnership sales opportunities through networking, direct targeting and via business related social media
• Develop a pipeline of corporate partner prospects in line with the business strategies, goals and objectives
• Build and maintain strong relationships with potential corporate partners, through securing and leading new business meetings
• Provide first point of contact and dedicated account management for corporate partners dealing with any queries or new requirements that may arise
• Monitor and manage corporate partner feedback to support development and client service improvement initiatives
• Oversight of corporate partnership accounts ensuring delivery of all agreed terms and requirements, while enabling sponsors’ objectives are met
• Attend client meetings and internal stakeholder and management meetings as the representative of the Corporate Partnerships team
• Attend events to ensure corporate partners’ requirements are successfully delivered, in line with contracted objectives and goals
• Working with the Head of Corporate Partnerships:
• Develop strategies for evolving and growing corporate partnerships, employing market intelligence to identify opportunities and assess the current market conditions
• Investigate ways to diversify our corporate partnership base and implement strategies to extend and grow our revenue streams
• Devise and implement strategies to increase revenue year-on-year across the RIBA awards, exhibitions, conferences and RIBAJ ‘special projects
• Prepare high quality and compelling corporate partnership proposals and presentations
• Support the development of corporate partnerships marketing collateral

What are we looking for?

Ideal candidates will have a minimum of three years’ experience in a membership, media or an events organisation or charity. We are looking for an innovative individual with:

• Excellent interpersonal, organisational skills and written and verbal communication.
• A strong work ethic
• An ability to prioritise multiple projects simultaneously
• A knowledge of the architecture and construction industry would be an asset, though not essential.
• Proficient in all MS Office applications
• Ideally, experience of working with and selling to companies in our business category

Why Join us?

Our Benefits:

The RIBA offers an amazing employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year. For more details on our benefits, please visit our website.

If you would like to apply for the position, please submit your CV and covering letter on our website after you click "Apply". Your covering letter should outline how you meet the ‘Skills, Knowledge and Experience’ in the Job Description, which you will find on our website under supporting documentation. Please note that we will only consider applications with covering letters received directly through our website.

Closing date: 17th February at 11.59pm
Interview dates: 24th and 25th February

Due to high volumes of applications we are unable to respond to everyone, however, should you be shortlisted for interview we will be in touch.  We may also close an advert earlier than the date above if we receive enough quality applications.

Please note that you must be able to demonstrate that you have the Right to Work in the UK.  We are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, we are unable to offer visa sponsorship.

The RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. We champion work/life balance and welcome requests for flexible working across our organisation. We value applications from all sections of society and appreciate divergent experience, therefore if you are excited about the role and working with us, yet your experience may not align perfectly with every single skill or competency, we encourage you to apply anyway.  

Registered Charity No. 210566

About us: 

Supporting carers across North Central London. We are a leading charity dedicated to providing reliable and accessible support for informal carers in Barnet. We are managing an exciting new project supporting carers for individuals who are in hospital (or about to be discharged) across North Central London (Barnet, Camden, Enfield, Haringey and Islington).

Purpose of role:

As Project Manager for the North Central London Carers Support Project, key responsibilities will include overseeing the execution and development of the project as well as ensuring day-to-day communications with providers across North Central London. The postholder will liaise with NHS bodies, local authority commissioners and carers organisations across North Central London.

Project Overview:

The North Central London (NCL) Carers Support Project aims to support carers across the NCL footprint by connecting carers supporting people in hospitals to one of the five carers organisations operating across North Central London (Barnet, Camden, Enfield, Islington and Haringey). The key focus will be to increase support to carers who are involved in the discharge of the person they care for.

Main responsibilities:

1. Oversight of NCL Carers Support Project: to include liaison with the multiple organisations involved including local authority commissioners, carers support organisations and NHS providers.
2. Planning: Develop plans for ongoing development of the project, including the creation/co-ordination of carer-facing information, carers awareness training for NHS staff and reporting.
3. Training: Deliver carers awareness training to NHS staff across NCL and support any staff with use of the registration platform.
4. Monitoring and data reporting: With the support of other project staff, ensure that project data is reported on appropriately to all parties as agreed.
5. Communication: Maintain clear and open communication with multiple stakeholders, providing regular updates on the project and ensure ongoing communication with providers at all levels.
6. Budget management: Monitor and control project resources (i.e. marketing and collateral materials) and ensure the efficient use of those resources.
7. Continuous improvement: Identify opportunities for improvements in the project and implement changes where appropriate.

Key skills:

• Project Management: Knowledge and experience of project management and a proven track record of proactively delivering successful results.
• Communication: Strong verbal and written communication skills. Some experience of delivering training would be an advantage.
• Stakeholder management: Ability to build trust and credibility with a wide range of diverse stakeholders.
• Organisational Skills: Excellent planning and organisational skills.
• Time Management: Ability to manage time effectively and meet deadlines.
• Problem-Solving and Critical Thinking: to be able to put forward detailed plans and develop solutions to ensure the successful delivery of the project.
• Adaptability: Flexibility to adapt to changing requirements. 

About you:

• You will be a degree or master’s degree holder in IT, business, management or another related field.
• You will be willing to travel across the NCL footprint (Barnet, Camden, Enfield, Haringey and Islington) as majority of the activity will be field based.
• Ability to travel independently ideally with own transport
• Knowledge of the needs of informal carers as well as an understanding of the NHS would be desirable.
• You also need to be eligible to work in the UK
• Due to the nature of the role a full, enhanced DBS is required as well as two satisfactory references.

Benefits:

• Flexible working hours
• 25 days annual leave, plus bank holidays and a day off on your birthday
• Pension
• Eye-care vouchers
• Friendly, supportive and inclusive team culture.

Schedule: Monday to Friday
Project management experience: 2 years plus
Training experience: desirable
NHS experience/knowledge: desirable
Knowledge of the community and geography of the local area: desirable.

Interviews: w/c 3rd March 2025
Job starting date: TBC 

Closing Date: 24th February 2025
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.

Please note that CVs submitted without a covering letter will not be considered.

Contract: Permanent contract, 37.5 hours per week (Hybrid, 3 days on site, 2 days at home, working 5 out of 7 days)

Salary: £30,000 per annum

Location: St Luke’s Hospice Waverley Superstore, Unit 7, Waverley Industrial Park, Hailsham Drive, Harrow HA1 4TR

To lead and develop St Luke’s online sales operations, maximising revenue through various e-commerce platforms and building a strong online sales team.

Main Duties

• Build and lead the online sales team to maximise online sales profits by setting and maintaining high standards of online listings, stock control, and customer/donor care while containing operating costs.
• Manage and develop the Online Sales team – both staff and volunteers.
• Establish new income streams via different online selling platforms.
• Work closely with the Operations & E-commerce Manager and DC Manager to ensure effective day-to-day running of the business.
• Develop efficient procedures and systems and provide clear operating guidelines to staff and volunteers.
• Collaborate with the Hospice’s Communications team to influence content on company websites and social media to drive sales and awareness of our online offering.
• Manage online team staff recruitment, induction, and training programmes in conjunction with the Operations and E-commerce Manager & HR.
• Develop volunteer recruitment and training in conjunction with shop-based staff and the Retail Volunteering Development Manager.
• Ensure the implementation of weekly reporting through Key Performance Indicators (KPIs) to aid in the management and support of the online operation.
• Contribute to forward planning and online sales development.
• Monitor and respond to market conditions, tailoring stock mix to opportunities and competitor activity.
• Seek and develop innovative new online trading and business opportunities to increase income.
• Ensure all orders are confirmed and customers are communicated with effectively.
• Ensure posting and packaging are done on time.
• Maintain familiarity with eBay’s policies.
• Perform regular analysis of key competitors.
• Ensure consistent standards across all online areas.
• Promote Gift Aid where appropriate.
• Carry out any other duties or general tasks as may reasonably be required within the scope, spirit, and purpose of the job, the title of the post, and its grading, as requested by the Line Manager or their higher level of authority.

Person Specification

Essential:

• Experience with eBay and other selling and buying platforms.
• Experience in pricing and listing retail products online.
• Ability to understand and analyse sales figures.
• Ability to manage and lead a team.
• Accuracy and attention to detail.
• Ability to work to tight deadlines.
• Logical and analytical approach to work.
• Planning and organising skills.
• Strong commitment to customer service.
• Imagination and initiative.
• Ability to work with minimum supervision.
• Ability to implement change effectively.
• A good standard of education including numeracy and IT skills.

Desirable:

• Social media knowledge.
• Knowledge of Thriftify and Shopiago or any other multichannel selling platform.
• Previous experience in the Charity sector.

Applicants are encouraged to inform us if any reasonable adjustments need to be made during any part of the recruitment process.

St Luke’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.

Coin Street Nursery has a fantastic opportunity for a Deputy Operations Manager, to join our friendly and committed team, where you’ll will be part of the first-class nursery management and ideally be familiar with working in a similar setting, though this is not essential.

You will be working in a busy nursery office and will provide proactive management of our occupancy across our childcare provision, monitor income and expenditure to ensure we deliver against our agreed budgets. You will be the first point of contact for families interested in our provision and work with colleagues to ensure onboarding of new families is seamless.

The Nursery team works in collaboration with the Family & Children’s Centre, this role is crucial in providing organisational support and line managing two Data Outreach Officers. 

We are looking for a deputy manager who can demonstrate the following:
•    Proven administration and customer service experience
•    Financially literate, with an ability to understand, monitor and meet budgets
•    And ideally experience in managing and allocating resources (for example staffing rotas, budget allocations, stock control. 

What We Do

We provide the opportunities and spaces for people to lead their own change.

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.

We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities.  We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

Extras

In return, we can offer you:
•    35 days’ annual leave (including bank holidays) pro rata for part time staff (increases with length of service)
•    8% contributory pension scheme (5% employer contribution, 3% employee contribution)
•    Health and wellbeing support, including online mental health therapy sessions
•    Free gym membership at Colombo, annual flu jabs
•    Commitment to training and development

Contract

Full time, 35 hours per week, permanent

Shift rota basis working either 7:45am- 3:45pm, 8:30am-4:30pm, 9am – 5pm and 10am-6pm

Salary

£38,300 per annum

Closing Date

Please send your application by midnight on 16 February 2025. 

Successful candidates will be required to undertake an Enhanced DBS check. 

The Royal Marsden Cancer Charity raises money solely to support The Royal Marsden, a world-leading cancer centre. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.

From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to improve the lives of people affected by cancer.

We are a very ambitious organisation which has gone through transformational growth over the past five years. Alongside funding an existing programme of world-leading research, treatment and care, the Charity completed its largest capital appeal to date, successfully raising £70 million to build the Oak Cancer Centre at the hospital’s Sutton site, which opened in summer 2023.

We have exceeded our fundraising targets, over the past three years, raising over £90m against a target of £83m and making over £82m in funding available to The Royal Marsden. However, with one in two of us expected to develop some form of cancer, it is essential that we go even further in our fundraising efforts to support the essential work of The Royal Marsden. Therefore, we have recently launched our most ambitious strategy yet, that will see us raising at least £215m over the 5-year period.

The Charity is committed to raising £150 million, through a major fundraising appeal, for a new major development project in Chelsea, which will launch in 2025/26. There is also an extensive portfolio of engaging projects outside of the capital appeals, that help to support all aspects of the hospital’s work to improve the lives of cancer patients.

Working for us offers you a challenging and rewarding career, as well as the chance to really improve the lives of those living with cancer. The Community Fundraising team stewards some of our most dedicated supporters, who organise events and bring their networks together to raise up to six figure sums. We build long lasting relationships with individuals as well as community groups, schools and corporate organisations to raise millions for Charity every year.

This role will play an important part in the engagement of community supporters, identifying new prospects and effectively stewarding existing supporters. You will be a high performing fundraiser with experience of delivering income growth through effective relationship management. You will be ambitious and proactive and relish the opportunity to support the Charity to achieve its ambitious goals.

Role Overview:

The Talent Set is thrilled to be working with a leading charity as they search for an Interim Senior Events Manager to support them for a 6-month period.

This senior role is key to the organisation's goal of increasing income over the next five years. You will lead the Events team, focusing on acquiring and retaining participants to meet income targets. Working closely with the Head of Mass Fundraising, you will manage two Events Managers during a crucial year for the charity.

Key Responsibilities:

• Lead the strategic direction of the Events team, aligning it with the broader organisational goals and supporting the Events Managers in delivering the programme.
• Acquire new supporters and maximise income across all events by collaborating with the Head of Mass Market Fundraising.
• Prepare and manage the annual budget, track key activities, and provide regular reforecasting of income and expenditure.
• Analyse internal and external insights to identify areas for improvement in marketing, recruitment, and stewardship, delegating actions to Events Managers.
• Manage and motivate the Events Managers and team, ensuring high performance across all event areas.
• Conduct a review of the Events team, providing recommendations to improve income generation and operational efficiency.
• Build and maintain strong relationships with colleagues across Fundraising, Marketing, Communications, Data, and Supporter Care teams to meet shared goals.
• Maintain excellent relationships with event organisers, agencies, and charity partners.
• Oversee event day logistics, ensuring compliance with health and safety, safeguarding, and crisis communication plans.
• Manage your team’s wellbeing, performance, and development, ensuring a positive and collaborative work environment.

Person Specification:

• Line management experience.
• Experience in shaping and building an Events team.
• Experience with interim contracts (desirable).
• Proven ability to lead and develop a strategic Events fundraising programme.
• Experience in creating annual budgets and regularly reporting on income and expenditure.
• Expertise in developing multi-channel marketing campaigns and supporter journeys, with a focus on digital engagement.
• Analytical skills to utilise internal and external insights to recommend improvements to strategies and processes.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Confident communicator.
• Ability to thrive in a fast-paced environment, with a test-and-learn approach.
• Proactive and capable of prioritising and managing the team's workload effectively.

What’s on Offer:

• A flexible hybrid working pattern with just 1-day per-week in the charity’s Central London Office.
• A competitive day rate of £193 - £237 per day PAYE (+holiday pay) for the successful candidate.
• An exciting part-time (3 - 4 days per-week) 6-month opportunity, working within a fantastic organisation.

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

Commitment to Diversity:

The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital by managing the volunteer service, hospital shop and patient information hub. 

The Position

The Shop Manager is an essential role, responsible for day-to-day management of the Friends shop at Moorfields City Road, including customer service, stock control and cash management.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities:

1. Manage Shop Sales and Customer Service

2. Manage Stock, including annual stocktake

3. Manage cash flow and budget control

4. Develop and promote the shop as central source of information about ‘The Friends’.

About the position

This role is crucial in supporting the delivery of HSI/UKs Individual Giving programme. You will be making an impact for animals by supporting projects across multiple communication channels to steward our wonderful supporters, ensuring they feel valued and helping to generate over £2million a year in sustainable income for Humane Society International/UK.

As part of the Individual Giving team, this role will largely support our direct mail appeal programme, regular giving programme and will be the first point of contact for supporter enquires – handling telephone calls, emails, social media and letters.

You will be responsible for ensuring supporters feel valued and appreciated through tailored communications to deliver an excellent supporter experience and will take a lead in coordinating our annual Thank-a-Thon – a direct way to say thank you to our supporters. You will also work closely with our suppliers in all aspects of the mailing process from creative concept through to delivery, as well as stewarding our amazing fundraisers who raise money for animals by taking part in marathons, bake sales and other events.

This is a hybrid role with 2 days a week in our London office near Old Street tube in buzzy Shoreditch.

Please note: Our recruitment policy is to offer a fixed one year contract to start, with a view to move to a permanent contract in year two based on performance.

About the Individual Giving Team:

Our ambitious team is responsible for the recruitment and retention of individual supporters to raise £600k in 2025 with big and exciting plans to grow this significantly within the next 3 years.

We are a small but mighty team covering a range of channels across direct mail, DRTV and digital with plans to start telephone fundraising in 2025 as well as creating and delivering supporter journeys.

Part of a wider fundraising team of 8 who work across legacy, major donors, corporate and trusts – we work closely with our colleagues internationally both in the EU and the United States.

What we’re looking for in our Individual Giving Specialist

• Experience of working within a team in a similar role (e.g. fundraising/marketing), ideally with some experience in individual giving fundraising
• Experience of assisting with the organisation of projects/activities or schedules
• Experience of being in a front line supporter services role – confident in dealing with general enquiries
• Experience of admin activities such as database admin, invoicing, collating information for reports.
• Good organisational skills and ability to meet deadlines
•  Able to manage a varied workload, with support from the manager and wider team

About us

Humane Society International/UK is part of Humane Society International, a global animal protection organisation striving for a better future for animals through advocacy, education, and hands-on programmes. In the UK we are an leading voice for animals, running effective campaigns on wildlife protection, the fur trade, and farmed animal welfare, backed by hundreds of thousands of supporters across the country. HSI/UK has big ambitions to grow income, provide excellence in supporter care and in doing so help animals around the world!

Will you join us and create a more humane world for animals?

Interested? Here’s how to apply:

Application closing date: 16th February 2025

Virtual interview date: 24th 25th February 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate.