Marketing And Communications Jobs
Supporter Services Officer
Salary - £23,948 to £26,133 per annum
Full time, 12 months’ fixed term contract
About the role
Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.
About you
As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.
Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.
This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.
Key Working Relationships
The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.
KEY ACCOUNTABILITIES
Supporter Relationship Management
- To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
- To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
- To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.
Income Processing / Database Management
- To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
- To process cash donations effectively and accurately onto our database.
- To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
- To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
- To accurately process and commit Direct Debit claims.
- To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
- To deal with new supporters’ welcome communications.
- To liaise with supporters regarding cancellation of donations.
- To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
- To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
- To pull information required, download and process third party donations ensuring that they are compliant with GDPR.
Compliance
- To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
- To ensure data is managed to appropriate standards of data protection and security.
- To be aware of and consistently using organisational policies and procedures
Team Working
- To undertake and participate on projects as directed by the Supporter Experience Manager.
- To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
- To contribute to organisational meetings e.g. Stand Up, team away days etc.
- To be proactive in joining cross functional working groups.
- To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
- To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.
PERSON PROFILE
Qualifications, Knowledge and Experience
- Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
- Educated to GCSE level or equivalent, including English and Mathematics
Skills, Abilities and Competences
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.
Why join us?
- The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
- Our open plan offices are located in the centre of Rugby near to the train station.
- In addition, we offer the following benefits:
- 27 days’ holiday in addition to public holidays.
- A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
- Life assurance (3 x annual salary).
- Cycle to Work scheme.
About us
We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.
We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
The successful applicant must have the pre-existing right to both live and work in the UK.
Closing date for applications: Friday 26th July 2024
Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.
Please ensure a supporting statement is submitted alongside the CV
The client requests no contact from agencies or media sales.
Are you results-driven with a proven track record of supporting innovative and engaging fundraising products? Would you like to make a significant impact to the lives of millions of people affected by heart and circulatory disease?
If so, you could be the Product Executive we are looking for!
As a Product Executive, you’ll work closely with the Product Delivery team to develop and deliver compelling, customer-centric virtual fundraising products. These include month long virtual challenges such as Walk 10,000 Steps a Day and Dechox. You’ll also work with the team to investigate and develop future virtual fundraising innovation opportunities.
Innovation and product development will be at the heart of everything you do. With a newly refreshed strategy set up to develop and deliver a sustainable and varied portfolio of mass participation and virtual events, your role will be critical in helping us generate net income to power our research and help save lives.
You’ll work closely with members of the Product Delivery Team and other expert functions across the organisation, ensuring that all activity is successfully planned, delivered and managed, and all financial and non-financial targets are met. As an end-to-end guardian of the products and propositions in our portfolio, you’ll facilitate an excellent customer journey from start to finish.
Working arrangements
Please note, this is a fixed term contract until August 2025, covering family leave.
Start date: As soon as possible.
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
As our ideal candidate, you will:
- Utilise excellent communication, organisation and analytical skills to contribute experience, energy and passion to product development and delivery, driving engagement and fundraising to meet ambitious targets
- Apply a solid understanding of marketing techniques and fundraising principles to effectively contribute to a diverse product portfolio
- Demonstrate a proficiency in leveraging customer, market and financial data to inform decision making
- Collaborate effectively with cross-organisational and external teams to ensure a seamless execution of products
- Have your “finger on the pulse” when it comes to any new technologies and emerging trends in mass participation and virtual fundraising, remaining proactive and innovative in your approach
If you’re ready to make your mark on one of the UK’s largest health charities and improve the lives of people with heart and circulatory conditions, apply now!
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Would you like to make a difference to hen welfare and join the flock as our new Community Fundraiser? At the British Hen Welfare Trust, every week we save thousands of hens from slaughter across the UK. With our millionth hen due to be rehomed this summer there has never been a more exciting time to join this fast-growing and unique charity.
About The British Hen Welfare Trust
Founded nearly 20 years ago by Jane Howorth MBE, the British Hen Welfare Trust is a national hen welfare charity which rehomes over 60,000 hens a year around the UK. Based in mid Devon, and affectionately referred to as Hen Central, the charity works collaboratively with the industry, public, and many national stakeholders to improve hen welfare and raise awareness of hens around the globe. In addition to rehoming hens, our work extends further to education, mental wellbeing, nutritional campaigns, and global veterinary initiatives. We are a friendly and supportive team of 15 and offer a flexible approach to work, the majority of the team are home-based with the option to work in Hen Central also.
About the role
This is a very exciting time to join the team, with the imminent rehoming of the millionth hen and the national coverage this presents, you will have the opportunity to make this role your own. You will be an enthusiastic, organised team-player who shares a passion for hen welfare and will have demonstrable community fundraising experience working in the charity sector.
The full-time role of Community Fundraiser is a new position in a recently restructured Fundraising team, working with the Head of Fundraising, Individual Giving Manager and Corporate and Trust Fundraising Manager. This is a home-based role with regular travel to Hen Central for meetings, events and ad hoc tasks so it would be ideal for someone who is South West based. You will be responsible for developing relationships with existing and new community fundraisers on supporter-led activity and engaging them in our fun and exciting fundraising income streams such as Egg Club, Bake! for Hens' Sake! and Sponsor a Hen to meet objectives and income targets.
What we can offer:
- Hybrid role, (regular travel expected to Hen Central, at least twice a month)
- Salary of £23,000 - £25,000 per annum (depending on skills, experience and knowledge)
- Annual Leave: 29 days annual leave (inclusive of bank holidays and your birthday) rising to 34 days with length of service.
- Company pension scheme
- Employee Assistance Programme
- Great, supportive culture with development opportunities
Reports to: Head of Fundraising
Working with: Internal teams; Fundraising, Communications, Volunteer Management, Marketing and Rehoming teams. External; hen rehomers, volunteers, fundraising supporters, community groups and committees, influencers.
Hours: 37.5 a week
Role type: Full-time permanent role, following 6 month probation period. Hybrid/South West based, (expected to travel to Hen Central, in Devon on average twice a month)
Main Purpose of Job:
The purpose of this exciting new role is to raise community fundraising income by building and developing relationships with key community fundraisers, community groups, fundraising volunteers, schools and community stakeholders. As the main lead in the charity for community fundraising, you will encourage, motivate and promote the work of our dedicated and loyal community fundraisers on their varied and wide-ranging fundraising endeavours to maximise income and support of the BHWT.
You will also take responsibility for our established community fundraising streams unique to the charity; Bake for Hens’ Sake!, Egg Club and Sponsor a Hen, ensuring we spread our message far and wide and recruit new supporters to help hens.
Main responsibilities:
1. To grow and develop community fundraising income working with key fundraisers and community groups in the BHWT audience.
2. To provide a high standard of donor care, ensuring all donors are thanked and acknowledged appropriately on time and communicated with regularly with care, thought and attention to detail.
3. To project manage and develop our key community fundraising income streams; Bake for Hens’ Sake!, Egg Club and Sponsor a Hen working closely with Marketing and Communications colleagues to actively promote and share stories to thank and encourage new supporters to sign up.
4. To act as the charity’s main lead for all Community Fundraising related activities and respond to and/or direct all incoming Fundraising enquiries where appropriate.
5. To work with the Head of Fundraising to develop a calendar of supporter-led running events in 2025 and beyond, ensuring places are promoted and that prospective runners are well supported and managed in order to reach individual targets.
6. To work proactively with Marketing and Communications colleagues and provide compelling and engaging content for use in communication channels including the BHWT’s supporter magazine and social media channels to encourage supporters to fundraise for hens and thank/acknowledge.
7. To manage and facilitate communications effectively across key community fundraising streams to aid retention and secure future support e.g. the quarterly newsletter to Egg Club and regular updates to the Sponsor a Hen audiences.
8. To provide monthly reports to the Head of Fundraising in all areas of Community Fundraising.
9. To administer the various elements of the fundraising streams e.g. sending out fundraising packs and thank you letters.
10. To ensure compliance with all relevant legislation including GDPR and data protection.
11. To maintain accurate records on SharePoint and Salesforce.
12. To provide support to other areas of fundraising where appropriate and undertake ad hoc tasks from time to time as required within the charity.
13. To attend events on behalf of the charity from time to time.
Key qualifications, skills and experience
QUALIFICATIONS AND EXPERIENCE
Essential
- Educated to degree level or equivalent qualification or experience
- Demonstrable experience fundraising for a national charity
- Proven experience in managing and developing relationships with community fundraisers to raise funds
- High level of project management experience including delivering projects on time and within budget
- Experience of working remotely/working independently
Desirable
- Event management
- Understanding of other fundraising streams e.g. corporate, digital fundraising
KEY SKILLS AND COMPETENCIES
Essential
- Excellent organisational skills.
- Collaborative team-player
- Ability to plan, balance and cope with competing priorities
- Excellent written and verbal communication skills
- High standard of computer competency and literacy
- Experience of working with volunteers
Desirable
- Working knowledge of Salesforce
- Good knowledge of Gift Aid and Data Protection legislation
PERSONAL ATTRIBUTES
Essential
- Commitment to delivering a high quality service
- A proactive approach to all areas of work
- Strong team working orientation, with the ability and social skills to work collaboratively with staff at all levels.
- Flexible and adaptable approach to work demands across the whole organisation
- Able to maintain strong working relationships with key donors
OTHER
Essential
- Willing and able to work occasional evenings and weekends to support fundraising events
- Driving licence
This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.
**Note to Recruitment Agencies:** This position is not open to agency candidates. Please do not make contact with ourselves or forward any agency resumes. We will not be responsible for any fees related to unsolicited resumes.
Benefits:
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in South Molton
Application deadline: 19/07/2024
The client requests no contact from agencies or media sales.
Wildlife Fundraiser
Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills?
Join us at Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
If you don’t have fundraising experience… don’t worry; full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!
Position: Wildlife Fundraiser - East Kent
Ref: JUN20248473
Location: East Kent
Salary: £24,890.00 - £26,720.00 per annum
Contract: Permanent
Closing Date: Sun, 21st Jul 2024
The Role
Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.
Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for.
What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being.
What do current employees say about this fantastic position?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee
But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.
If you would like to learn more about this role, there will be an open briefing session on Microsoft Teams on the date below:
Saturday the 13th July at 11 am
We are looking for starters to join from July, and we reserve the right to close this vacancy once sufficient applications have been received.
About You
What we need from you:
- A passion for conservation;
- Ability to work to targets;
- A driver's licence valid for use in the UK;
- Happy to work 3 out of 4 weekends;
- Willingness to work outdoors and independently;
- Fundraising/Sales and Customer Service experience advantageous.
Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience.
If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form to get started. Should you be shortlisted, you will be invited to complete a short video questionnaire.
Additional information
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected.
Please note: This role is being advertised by NFP People on behalf of the organisation #INDNFP
We are launching our external training scheme nationally & have an exciting opportunity for a talented and enthusiastic individual to join Victim Support as a Client Account Manager.
We are looking for a dynamic individual to play a vital role in the success of this new initiative, which will see organisations who sign up become part of a network of organisations who want to ensure victims of crime are understood, listened to and given the best support possible.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is 12 months fixed term, home based, working 37.5 hours per week Monday-Friday 9am-5pm. Travel within England and Wales may be required.
As the Client Account Manager, you'll be instrumental in building and nurturing relationships with organisations who we deliver training to. Your responsibilities will include understanding their needs, serving as their primary contact for inquiries, and researching new opportunities. A key focus of the role will be promoting training options to universities, the private sector and other organisations and services.
This is a challenging yet rewarding role, providing an excellent opportunity for the right person. Previous account management experience is not a prerequisite. Instead, we value transferrable skills such as marketing, sales, community development, community engagement or stakeholder management. Regardless of your background, if you believe you have what it takes, we're eager to hear how you can contribute to the success of this role.
You will need:
- Enthusiasm and a flare for building rapport with a wide range of people
- Excellent time management and prioritisation skills
- Strong communication skills and confidence in speaking to professionals on the phone, virtually and in meetings
- Exceptional listening skills and the ability to disseminate important information to stakeholders
- Meticulous attention to detail and excellent customer service skills
- The ability to think on your feet and be creative and innovative in developing new ideas and ways to engage with external organisations
If the opportunity to be part of this flagship scheme excites you and you think you're up for the challenge, we'd love to hear from you.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Relationship Fundraiser
£28,137.13 per annum
North Yorkshire Hospice Care Sites (Harrogate & Thirsk)/Hybrid
Closing Date: 23rd July 2024
Hours per week: 30 to 37.5 Hours
Contract type: Permanent
Interviews will take place in Harrogate at the end of July (date To be confirmed)
Do you enjoy using your communication skills to develop lasting relationships with individuals? Are you passionate about local hospice care?
North Yorkshire Hospice Care (known to its local communities as either Saint Michael’s Hospice, Herriot Hospice or Just ‘B’) has a great opportunity for someone to join their fabulous Fundraising Team as a Relationship Fundraiser. If you are energetic, passionate, and looking to develop a career in fundraising whilst ensuring everyone has access to local hospice care, emotional wellbeing and bereavement support, this role is for you.
This is an excellent opportunity for proactive candidates with experience working within Individual Giving, In Memory or Legacy giving, to work in a growing area of the charity. With a varied workload, as a Relationship Fundraiser you will help secure a crucial source of income for the charity.
The Relationship Fundraiser will cultivate and manage relationships with both internal and external stakeholders, as well as individual donors, to ensure a positive experience for all supporters of North Yorkshire Hospice Care. Each day in this role will be unique, involving activities such as planning upcoming appeals, meeting with recently bereaved families, or promoting the importance of legacy gifts. This position is ideal for someone who enjoys building relationships and has a keen eye for detail.
We are looking for individuals who are personable, have a positive attitude, and can empathise with stakeholders.
Key responsibilities will include –
- Supporting in-memorium donors through their giving journey
- Help the creation of regular giving appeals
- Grow income and support donor stewardship from general donations received
- Be an ambassador for legacy giving, growing awareness internally and building number of legacy pledgers
- Build and maintain strong, personal relationships with stakeholders to ensure life-time giving
- Work with the team across the other fundraising specialisms to contribute to a cohesive approach to fundraising
Please see a copy of the full Job Description and Person Specification for this role at the bottom of this page.
Please be aware we reserve the right to close a vacancy early if a suitable candidate is identified.
PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who do not have the right to work in the UK.
Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.
Benefits include (subject to eligibility): -
- 35 days holiday per year (including Bank Holidays, pro-rata)
- Comprehensive Induction Programme
- Refer a friend bonus scheme
- Pension Scheme with an employer contribution of 8%
- Lifestyle discounts and savings
- Cycle to work scheme
- Employee Assistance Programme
- Access to staff support
- Free group life assurance
- Free DBS check
- Free car parking at Crimple House location.
Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice make up registered charity North Yorkshire Hospice Care. You’ll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond.
At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.
We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.
North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).
Our Values at Work
North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.
We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.
This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.
NB: This list is not exclusive or exhaustive but captures those values/behaviours currently at the top of our agenda.
Job Description
Relationship Fundraiser
1.0 Job Purpose
The Relationship Fundraiser plays a crucial role in supporting the Relationship Manager in advancing North Yorkshire Hospice Care’s mission by assisting in the enhancement and management of relationships with individual donors.
The Relationship Fundraiser will assist in identifying potential donors, understanding their motivations, and contributing to tailored engagement strategies. Through these efforts, the fundraiser will help to ensure donors feel valued and connected to the charity's cause.
This role will primarily focus on growing and maintaining various fundraising avenues, including in memory, regular giving, facilitating legacy gifts or bequests in wills, and singular donations. The role aims to maximise opportunities for donor engagement and individual giving.
2.0 Key Tasks
- In-Memorium Fundraising Support: Assist in implementing sensitive and impactful strategies to encourage donations in memory of loved ones, ensuring memories are honoured and families and friends are supported throughout their giving journey.
- Regular Giving Support: Aid in driving the regular giving program to secure a sustainable income stream. This will involve supporting in creating tailored appeals, managing communications, and contributing to enhancing donor satisfaction and retention through regular updates and engagements.
- General Donations Assistance: Provide support in overseeing the process for general donations, maximising the ease and effectiveness of one-time and ongoing contributions. This may include assisting in campaign management, donor acknowledgment, and contributing to leveraging special events and anniversaries to inspire giving.
- Donor Relationship Support: Help build and maintain strong, personal relationships with donors through consistent, thoughtful communication and recognition strategies. Utilise CRM to track donor interactions, preferences, and history to tailor approaches and increase donor engagement.
- Collaboration and Support: Collaborate with the Relationship Manager and other teams within the charity, such as marketing, events, and volunteer management, to contribute to a cohesive and comprehensive fundraising approach.
- Continuous Improvement Support: Assist in evaluating and refining fundraising strategies and processes to optimize donor engagement, retention, and revenue generation.
- Legacy Giving Ambassador: Act as an ambassador for legacy giving both internally and externally. Work with the Relationship Manager on creating internal awareness materials and promoting legacy giving initiatives to external stakeholders.
- Case Study Recruitment: Collaborate with the marketing team on the recruitment of case studies suitable for various areas of work, showcasing the impact of donations and legacy gifts.
- Personalized Stewardship: Maintain strong relationships with supporters through personalised stewardship, adhering to relevant supporter journeys to ensure ongoing engagement and support.
- Reporting: Regularly report against agreed objectives and key performance indicators to track progress and identify areas for improvement.
- Legacy Product Promotion: Continuously identify opportunities to promote legacy products across multiple channels to encourage legacy giving.
- Communication with Legators: Communicate with legators and families regarding potential pledges and provide aftercare once a gift in the will has been donated to North Yorkshire Hospice Care.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Key results/objectives/measures of success
KR 1: Strengthening Relationships and Collaborations for Effective Fundraising Materials
SM 1:Successfully coordinate with the Relationship Manager and Marketing team to launch a legacy campaign which aligns with Hospice UK’s national campaign, maximising visibility and impact.
SM 2: Execute general donation and regular giving campaigns as outlined in the work plan, ensuring alignment with strategic objectives, and achieving the financial year’s budget targets. Collaborate closely with the Relationship Manager and Marketing team to develop compelling messaging and materials for these campaigns.
KR 2: Enhancing In-Memorium (IMO) Fundraising through Community Engagement
SM 1: Strengthen existing relationships and establish new partnerships with funeral directors across the community. Collaborate with them to promote IMO fundraising initiatives and ensure families receive appropriate support and guidance in honouring their loved ones through donations.
SM 2: Foster strong relationships with internal staff members, empowering them to become advocates for IMO and legacy fundraising efforts. Provide training and resources to ensure staff are knowledgeable and confident in promoting these initiatives to donors and supporters, maximising engagement, and support.
KR 3: Ensure all donors are supported and have a positive experience when supporting North Yorkshire Hospice Care
SM 1: Follow procedures and systems to cater to donors’ needs effectively, from initial engagement through ongoing stewardships.
SM 2: Prioritise personalised communication and timely acknowledgement of donations, ensuring doors feel valued and appreciated for their generosity.
SM 3: Solicit feedback from donors to identify areas for improvement and implement enhancements to enrich their experience further.
SM 4: Collaborate closely with internal teams to ensure a seamless and unified approach to donor support across all interactions.
SM 4: Provide resources and guidance to frontline staff and volunteers to equip them with the tools and knowledge needed to deliver exceptional donor experiences.
SM 5: Maintain accurate and well-organized CRM records to ensure data integrity and quality.
Overarching responsibilities
- To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.
- To live out our values, which drive all that we do, in the context of your everyday work following our behaviour framework.
- To work in accordance, and fully comply, with our organisational policies and procedures.
- To carry out all duties in accordance with the law, , regulations, organisational frameworks, recognised professional guidelines and the have a commitment to FREDIE, integration and collective decision making.
Throughout your time with us we will conduct ongoing employment checks and performance reviews relevant to your role, for example professional registration checks, DBS, appraisals and regular contact meetings.
3.0 Terms and Conditions
Reports to: Relationship Manager
Responsible for: NA
Hours: 30 to 37.5 Hours
Location: Hybrid
4.0 Person Specification
What is required?
Is it essential or desirable?
Essential = E
Desirable = D
How is it assessed?
Application = A
Interview = I
Task/Assessment = T
Education/Qualifications
Good level of education including Maths and English GCSE A-C or equivalent E A
Experience
Experience of working with Microsoft365 applications including Word, and Outlook as well as fundraising or customer database packages, websites, and social media platforms E A/I
Successful track record of strong supporter or customer stewardship E A/I
Experience of working in a fundraising or a sales environment D A/I
Campaign/project management experience E A/I
Experience of data analysis and providing detailed insights E A/I
Experience of presenting to a wide range of audiences E A/I
Knowledge/Skills
First-class donor or customer management skills, delivering outstanding stewardship and supporter experience E A/I
Excellent written and oral communication skills E A/I
Ability to empathise with supporters/service users E I
A good awareness of fundraising regulation, legislation and GDPR D A/I
Ability to communicate effectively to internal and external stakeholders E A/I
Exceptional eye for detail to monitor campaign performance and trends – mitigating against potential issues. E A/I
Demonstrable team-working experience E A/I
Understanding of digital fundraising or marketing techniques E A/I
Understanding of legacy fundraising and marketing E A/I
Personal Attributes
A natural relationship builder with ability to positively influence others E A/I
Proactive and results-driven, with a demonstrated ability to meet and exceed targets E A/I
Good attention to detail – a ‘completer finisher’ E A/I
Ability to identify opportunities for income growth E A/I
A desire to grow and develop in a fundraising environment E A/I
Calm, friendly, confident, and proactive person who is a keen learner E A/I
Can work independently under own initiative and as part of a team and positively supports cross-team working, and shared goals to maximise the potential of fundraised income generation E A/I
Ability to speak with confidence, sensitivity, and passion about North Yorkshire Hospice Care E A/I
High level of integrity and discretion when handling confidential information E A/I
Ability to work under pressure and multitask and prioritise multiple projects and work streams E A/I
Promotes and sustains a responsible attitude towards diversity and inclusion within North Yorkshire Hospice Care E A/I
Flexible in attitude to work, and undertaking of role
Willingness to travel across North Yorkshire and work flexibly to ensure that plans are delivered
Job Types: Full-time, Part-time, Permanent
Pay: Up to £28,137.13 per year
Expected hours: 30 – 37.5 per week
Benefits:
- Cycle to work scheme
- Free parking
- On-site parking
- Work from home
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vehicles for Change (T/A RevoLOOtion) is a thriving charity founded in 2018 providing fully accessible mobile toilets to festivals, shows, outdoor events and sporting fixtures across the UK.
This is a vital support service for those with disabilities and serious health conditions to participate in events that would be difficult or impossible to attend otherwise.
The Chief Executive Officer will work to deliver the vision, mission and strategic goals of organisation alongside the Trustee Board.
We are searching for someone with proven experience of leading service organisations including business development, operations, finance and HR. Our key future priorities include expanding and modernising our mobile loo fleet, as well as building our off-season business offer.
This is an exciting opportunity for an individual with enthusiasm, drive and a desire to help change the world for the better.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are excited to partner with Elephant Family to recruit a Fundraising Manager for their growing team.
What's on offer:
Salary: £35-£45,000 dependant on experience
Working pattern: Hybrid working, with 2 days per week in their London office.
A key part of the British Asian Trust, Elephant Family works to protect Asia’s magnificent wildlife in the most joyful and engaging way possible. With over 20 years since its’ inception in 2003, the charity has powered over 150 projects across India, Thailand, Myanmar, Cambodia, Sumatra and Borneo. The Fundraising Manager role directly contributes to its success by building amazing relationships with globally based high-net-worth donors and corporates to secure financial support for their work across South Asia.
Key responsibilities include:
- Manage invaluable relationships with a small pool of existing major donors and corporate supporters through tailored stewardship and communication plans.
- Support the delivery of a long-term philanthropy strategy and annual operational plan to maximise income from major donors and corporate partners.
- Research prospective philanthropic and corporate supporters to develop individual cultivation strategies for each donor/prospect to move them along the ‘relationship journey’.
- Establish innovative and effective cultivation and stewardship opportunities, including working with the communications and marketing team on delivering a high value communications plan and high-profile events.
- Develop compelling Cases for Support and pitches for transformational projects and events, working closely and in alignment with our conservation programmes.
- Work with the Programmes team to identify matches between potential donors’ interests and current funding requirements, ensuring that funders’ priorities are carefully balanced with overall organisational funding needs.
- Manage relationships with event sponsors.
We’re looking for the following skills and experience:
- An ability to build and drive philanthropic programmes, with an outstanding track record of soliciting and securing significant gifts from high-net worth individuals, ideally at a 6-figure level.
- A strong track record of creating and driving high-value stewardship and communications plans.
- Experience building long term, philanthropic partnerships with both current and prospective high net worth individuals and corporates.
- Experience working with senior colleagues to grow networks, income and identify opportunities
- Experience proactively developing new major donor and corporate fundraising initiatives, including giving circles and fundraising boards.
- Exceptional relationship management skills, with the ability to communicate complex information at the highest level.
- An in-depth understanding of the expectations of high-net-worth individuals, including time management, meticulous attention to detail and the production of high quality, creative and compelling materials.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application.
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a passionate Fundraising Officer experienced in building positive relationships with Trusts, Foundations and individuals to support charities reach their income targets?
Want to play a key role in our strategy for income growth, contribute to our mission to provide inspiring learning experiences and help young people become active and engaged citizens?
Young Citizens is an education charity on a mission to empower young people to actively engage in society. For over three decades, we’ve been giving young people the tools to understand society’s institutions and tackle its biggest issues. We are a national charity that makes big impact with a small central team and networks of volunteers.
This is a dynamic new role which will play a key part in our strategy for income growth and diversification, with a particular focus on fundraising with Trusts and Foundations and individuals.
Role snapshot:
- Support the Senior Income Generation Manager with the implementation and success of the income generation strategy
- Work with our Education Team to develop funding propositions
- Provide a high standard of stewardship to all our audiences
- Managing and maintaining relationships with our existing grant funders, to maximise relationships and long-term income growth
- Identifying prospects among trusts and foundations, researching and writing tailored bids to support our education activities and core funding needs
- Develop supporter journeys for our small group of individual donors
- Work with other team members including our Comms Manager to identify potential new audiences and to target communications to build our supporter base
Who are we looking for?
We believe the ideal candidate is an experienced Fundraising Officer with strong relationship management skills, and the ability to build and maintain positive relationships with our team and external stakeholders.
You will have experience of fundraising across varied audience groups, strong bid-writing skills and excellent written and verbal communication skills.
You will have a proactive and strategic way of working and an affinity with our mission and values. You will be detail orientated and organised yet able to focus also on the bigger picture with a commitment to receiving high quality results.
If you are enthusiastic about the opportunity to have a significant impact within an organisation focused on social good, we would love to hear from you!
To find out more about the full scope of this role, please see the recruitment pack.
Benefits of working at Young Citizens
In addition to joining a small friendly, dynamic and supportive staff team, Young Citizens offers:
- enhanced employer pension contribution
- 28 days annual leave plus eight Bank Holidays
- paid volunteering leave
- a day off for your birthday
- employee assistance programme
- enhanced sickness and maternity policies
- hybrid and flexible working options
- season ticket loan
- an opportunity to make a real difference to help children and young people benefit from quality, inspiring citizenship education!
For the full information about this role and how to apply, please see the recruitment pack below.
This is a hybrid role with some days at our London office each week. The Fundraising officer should be based within a reasonable commute to London and have the existing right to work in the UK to meet the requirements of this role.
To apply, send us your CV and cover letter explaining your interest in the role and demonstrating your capabilities in relation to the person specification. This will give you the best possible chance to be shortlisted.
The closing date for applications is 9am, Tuesday 9th July.
Please note:
• Applications submitted without a cover letter that addresses your interest and suitability in this specific job role within our charity will not be considered.
• We will be reviewing applications and interviewing on an ongoing basis. We encourage early applications and the Charity reserves the right to end the application period sooner once a suitable candidate has been identified.
• Candidates must have the existing right to work in the UK.
Young Citizens is a citizenship education charity that informs, equips and inspires children and young people across the UK to be active citizens.
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The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for an enthusiastic, motivated individual, who has a flexible attitude to lead on our translation service within the Fund.
The Fund is a truly bilingual organisation. Our principle is to treat the Welsh and English languages equally by offering a bilingual service to our customers and grant holders on a day-to-day basis.
You will work independently alongside numerous teams to ensure an effective and accurate translation service for the whole organisation. You will ensure that all our online and off-line materials, including new web pages, publications and corporate initiatives, are translated in accordance with agreed deadlines.
You will work closely with our Welsh Language Officer to ensure that the Fund fulfils its statutory legal requirements to comply with the Welsh Language Standards under the Welsh Language (Wales) Measure 2011.
The ability to speak and write in Welsh fluently and confidently is essential for this post.
Interview date: Wednesday 14th August
Location: Hybrid, Cardiff and/or Newtown offices
We have a hybrid approach to working and this role can be based in Cardiff or Newtown, along with homeworking.
On application, please align your supporting statement to the criteria below
Essential Criteria
- A degree/or equivalent in Welsh or a degree/or equivalent completed through the medium of Welsh
- Experience of working as a translator working accurately to tight deadlines
- Fluency in oral and written Welsh
- Ability to proof-read documents to a high standard of accuracy in both Welsh and English
Desirable Criteria
- Ability to co-ordinate systems and processes and develop effective working relationships to enable collaboration across the Fund
- A strong understanding of the importance of a bilingual brand across the communications mix
- Membership of the Association of Welsh Translators and Interpreters or a willingness to work towards this aim
- Awareness of the background and objectives of the current Welsh language requirements in terms of Legislation, Frameworks and Standards
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
Work setting: Remote with occasional visits to office for training and events purposes
Salary: up to £32,760.00 per annum (pro rata)
Hours: 6-month FTC, full-time (35 hours per week)
Location: London
Do you enjoy providing support to delegates and volunteers by assisting, processing bulk event registrations, arranging complimentary committee registrations, and dealing with enquiries? This role does not include overseeing events' logistics. However, your contribution will be essential to providing strong administrative support to events and communication with stakeholders at all levels.
TPP are recruiting a proactive Events Registrations and Support Administrator on behalf of our client, a respected membership organisation whose objective is to promote education.
Benefits:
- App providing GP consultations, Physiotherapy, mental health support and life, money and wellbeing support.
- 22 to 27 days' holidays, depending on length of service, and pro-rated based on work pattern.
- Employee Assistance Programme.
- Flexible working arrangements.
- Life insurance (group personal accident scheme providing up to 3 times your salary in the event of permanent disability, loss of a limb or death).
- Private Medical Insurance.
- Aviva Group Pension Plan (9% employer and 3% employee contribution).
- Interest free loans.
The Role:
As an Events Registrations and Support Administrator, you will work with the Branch Network Manager to deliver the Events Programmes for Branches in line with budget, good governance and engagement principles, always being mindful of the charity's funds and reputation.
Responsibilities:
- Facilitate affordable, inclusive, and accessible CPD via in-person, hybrid, and digital events.
- Work closely with the Branch Network Manager to implement Events Programmes for Branches.
- Collaborate with volunteers, Branch Network Officers, and the Branch Network Manager to create and promote the annual branch programme.
- Utilise Cvent to design event registration pages and delegate confirmation emails.
- Produce emails, local bulletins, adverts for publications, and social media content within brand guidelines.
- Update websites with branch activity information.
- Assist with bulk event registrations and complimentary committee registrations.
- Handle delegate and volunteer enquiries.
- Monitor and report on marketing campaigns and attendee statistics.
- Manage prospect data and support the process of branch prize winners.
- Distribute marketing materials, prepare delegate badges, and attend events as needed.
- Manage mailboxes, connect potential volunteers/speakers with the network, and maintain branch web pages.
- Survey members on behalf of branches and update CRM with committee changes.
- Contribute to the development of a speaker directory and formulation of content for branches conference, forum, and volunteer inductions.
- Promote the Branch Network at branches conference, branch events, and industry events.
To be considered for this Events Registrations and Support Administrator role:
- Demonstrate experience processing high volume registrations for events.
- Attention to details, excellent organisational skills and superb time management.
- Experience using event management software.
- Used to providing excellent administrative support to events.
- A background working for a Membership professional body
- Ability to work in a fast-paced environment with conflicting deadlines
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Join a passionate, dynamic and expert team, committed to unlocking the power of Black history to inspire and empower.
An experienced, driven and proactive Senior Funsraising Manager is wanted for the role at Black Cultural Archives, Brixton. You will secure funding for the preservation of the archives and celebration of Black history. Our ideal candidate is a talented, enthusiastic and experienced Fundraiser, with knowledge of corporate, trust and major giving. Don't just be a Fundraiser, be a changemaker and transform the appreciation of Black history for generations to come.
SALARY: £48,000 pro rata
Part-time: 4 days a week
Reporting to: Lisa Anderson, Managing Director
BASED AT: Black Cultural Archives (BCA) Headquarters, Brixton
Exciting leadership opportunity for a talented, passionate fundraiser!
Black Cultural Archives (BCA) is looking for a Fundraiser to join our team of inspirational change-makers. Reporting to the Managing Director and working alongside the Deputy Director, Marketing and Programme Managers, you will drive our ambitious fundraising plans.
This role will work towards the strategic aim of making BCA resilient, flexible and entrepreneurial. The role will oversee and manage all fundraising income streams, in particular, cultivating and securing income from our list of prospects, producing high-quality proposals and impact reports.
If you have a passion for the importance of cultural heritage, history and education, coupled with a track record of successful fundraising, we want to hear from you! Apply now to make your mark and play a pivotal role in the future of Black Cultural Archives.
#BCA #SeniorFundraiser#Fundraising #BlackBritishHistory #JobOpening #JobOpportunity #Culture #Education
About Black Cultural Archives (The BCA)
Inspired by Pan-African civil rights leader Queen Mother Moore, our founders established Black Cultural Archives in 1981 with a mission to create Britain's first archive-museum dedicated to representing the culture and history of Black people in Britain. Today we are a national institution dedicated to collecting, preserving, and celebrating the histories of Black people in Britain in order inspire and give strength to society. Our work falls into three areas: Collect and Activate - covering the work of our collections team to make our archive materials accessible for research and knowledge production, Educate and Inspire= covering the work of our learning team and workforce development projects to support Black history education and heritage skills development, and Celebrate and Champion - covering our exhibition and events programme that encourages engagement with the knowledge held within our archives.
What we need from you
As a talented fundraiser, developing new business across various income streams, you will possess fantastic written and verbal communication skills, and have a proven ability to successfully apply these to a range of products and audiences in order to increase income.
You will be able to balance the needs of the audience and organisation and ideally, you'll also have some experience of managing events, and genuinely care about giving outstanding support to your stakeholders in order to generate more money.
You will grow to understand our potential donor pool and hold a vital role in planning events and coordinating other activities to encourage donations and help us move toward our vision of being the home of Black British history. You will work with a close-knit, enthusiastic team under the Managing Director to meet and exceed fundraising goals.
You will have a proven track record of generating income by writing high-value trusts and foundation proposals and the ability to build and influence relationships at all levels. You will be a creative and emotive storyteller with the ability to work independently and proactively.
Want to join an award-winning organisation?
As a national institution we aim to reach as many people as we can! That means that our small and friendly team of dedicated professionals enjoy roles with a wide range of responsibilities, all aimed at making a difference. You will be at the forefront of representing one of the most respected and high-profile cultural heritage charities in the country. And that's not all! All our team benefit from:
- Continual development opportunities
- Attractive salary and benefits package
- A chance to join an organisation that makes a real difference
To apply, please send your CV and cover letter. Any questions relating to the role, please contact Kirsty.duffey@ hrdept .co .uk
Key Notes:
- We cannot sponsor visa applications. This role is only open to people who have the right to work in the UK.
- You will be expected to work some public holidays in line with the public programme, when time off in lieu will be given in return.
Closing date for applications: Friday 5th July.
CRM Quality Assurance Specialist
Job reference: REQ000765
This is a Fixed Term Contract for 12 Months.
£36,486 pa
Woking GU21 4LL / Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
Right now, the planet is under threat like never before. But there is hope. At WWF, the world's leading environmental charity, we are dedicated to reversing nature's decline. For over six decades, we've been at the forefront of protecting and restoring our natural world. Facing the urgent challenges of climate change, unsustainable food systems, and habitat loss, our mission is vital.
We're embarking on a transformative multi-year programme, with data and technology at its heart, to deepen our engagement with supporters and enhance our impact. To do this we are building a new CRM platform that can support a growing supporter base as well as enable them to enjoy more opportunities to be involved in what we do.
WWF-UK is seeking a dedicated and experienced CRM Quality Assurance Specialist to join our Supporter Income & Engagement Department.
About the Role
As a CRM Quality Assurance Specialist, you will play a critical role in ensuring the quality and reliability of our new customer relationship management (CRM) system and documentation during the Implementation and Business Change stages. You will work closely with the Business Analyst and CRM Business Change Manager, evaluating processes, creating documentation, helping to write test scripts, report and monitor bug fixes while supporting User Acceptance Testing (UAT), and helping to implement best practices to enhance the overall effectiveness of our CRM platform.
Key Responsibilities
· Aid in the creation of functional, technical or test documentation.
· Address user inquiries, troubleshoot issues during UAT, and offer solutions to enhance user proficiency.
· Create and execute test plans, test cases, and scripts to validate system behaviour.
· Collaborate with our delivery partner to address defects and ensure timely resolution.
· Create and maintain the accuracy of information on the CRM SharePoint hub.
· Aid the Business Change manager in documenting and measuring the benefits that are linked to each of the delivered requirements, collating measures and KPI results and documenting these to aid in communication of the benefits being realised.
· Aid the Business Change Manager by creating training materials.
About You
· You have proven experience in Quality assurance, testing, or business change.
· Familiarity with CRM platforms, especially Microsoft Dynamics, will be an advantage. You have excellent communication and collaboration abilities, and experience of working on a large-scale project with external suppliers.
· You have experience of using tools such as Azure DevOps or Jira to manage system requirements, testing or deployment
· You have an eye for detail and have experience in writing end-user documentation
Location & Flexibility
This role has a UK based contract and as such, you must have the right to live and work in the UK. You’ll be required to work at your contracted office which will be: The Living Planet Centre, Woking, Surrey, GU21 4LL and will need to be able to commute to this location. WWF-UK operates a hybrid working arrangement with a minimum of 20% of contracted hours collaborating in-person with colleagues each month, with the balance being worked from home.
How to Apply
If you are passionate about our planet and want to be a part of the solution, apply today!
Please click on the link and apply via our website by submitting a copy of your up-to-date CV and Supporting Statement to highlight what makes you a good fit for us.
WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations. We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns.
Our world needs you like never before. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Free breakfasts/snacks
Role Title:Research & Development Manager
Reports to:Head of Growth & Branding
Based: Battersea Park
Salary:£40,000 - £50,000
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week, Hybrid Work Environment
DBS: Basic
Role Overview:
Reporting to the Head of Growth & Branding, the Research & Development Manager will be responsible for leading Research and Development function at Enable.
Working closely with colleagues in the Growth Team and managing the R&D Officer, this person will manage conduct research, summarise findings and make recommendations in line with Enable’s strategic plan.
The Growth Team is a newly created team at Enable. They will be responsible for accelerating growth and development throughout our services and bringing Enable’s Strategic Plan to life! As a member of the Growth Team, you will have the unique opportunity to shape the future of our company, working collaboratively across departments to identify new opportunities, develop solutions, and implement strategic initiatives. This team is creative, innovative and always hungry for more.
Main Duties/Responsibilities:
- Use quantitative and qualitative research methods to develop and support research across Enable’s many product and service offerings
- Work collaboratively with Business Development colleagues to understand Enable’s business model, current projects and potential growth areas
- Review and summarize data and research findings and make recommendations to Enable teams and services
- Analyse current and prospective bids and grants, gathering supporting evidence and presenting findings to the Leadership Team
- Work closely with the Business Development colleagues and other well-connected Enable colleagues to identify and engage with stakeholders who can support aspects of the R&D process (for example, community organisations, universities, think tanks).
- Lead the development of an R&D Strategy and R&D Action Plan to guide Enable’s and the R&D Team’s approach to R&D.
- Conduct and lead feasibility assessments of initial R&D ideas (sourced from Business Development, broader Enable colleagues, and/or community) to determine feasibility of an idea to progress to the proceeding R&D stages (i.e. research, design, development)
- Lead data gathering and design-thinking workshops with internal and external stakeholders (i.e. potential consumers) to feed into the research, design and development of new products or services and/or the expansion of current products or services.
- Test prototypes or early-stage versions of product/service with potential consumers and stakeholders and iteratively refine based on feedback and testing.
- Lead analysis of qualitative and quantitative data collected through research, design and development stages (including monitoring and evaluation, and consumer testing feedback) and summarise into recommendations presented to Leadership Team / Growth Team to assist with the implementation of proposed R&D projects.
- Collaborate with Marketing and Communications to develop communication and marketing products (i.e. emails, flyers, consent forms, presentations) to support R&D activities.
- Collaborating with services to ensure social impact other tangible outcomes are being measured
- Budget and forecast new research plans and developments.
- Line management and leadership of the Research and Development Officer, including performance and workload management, skills analysis and identifying and supporting opportunities for professional development.
- Represent R&D as a legitimate and integral function in internal and external engagements.
- Develop monitoring and evaluation frameworks for prototypes and the launched product and/or service, and lead quality assurance.
- Any other relevant duties that the Head of Growth & Branding may see fit
Skills and Experience:
- 3-5 years of experience in a Research and Development role and Experience designing and leading research studies through mixed-methods (quantitative and qualitative) with diverse community groups
- Strong stakeholder engagement skills (internal and external) through a range of engagement pathways (i.e. roundtables, meetings, emails) and platforms (virtual, in-person)
- Strong Project Management skills for research studies and interventions (including resource identification, workflow management, and budgeting)
- Experience developing strategies and action plans to guide work processes.
- Strong analytical skills, attention to detail and efficient time and workload management.
- Experience managing research projects or programmes within timeframes and budgets
- Excellent communication, spoken and written skills
- Experience developing monitoring and evaluation frameworks to measure performance.
- Proficient written and oral communication skills, including evidence of writing for a range of audiences and translating technical information into comprehensive and accessible communication materials and products.
- Managerial and leadership experience, including managing and leading teams in the development of quality products and/or services
- Degree- or Masters-level qualification in research, with strong academic background.
This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
Location: Godalming HQ (flexible hybrid working)
Contract Type: Permanent/ Full time
Job Type: Permanent, full-time
Salary: £40,000 - £44,000 per annum (dependent on skills and experience)
Hours: 37
About us:
Compassion in World Farming International is a leading global farm animal welfare organisation campaigning to bring an end to factory farming and to implement the highest animal welfare standards in the UK, European Union and beyond. We are looking for an experienced campaigns manager to lead our UK public campaigns.
We lead a growing worldwide movement of people concerned about how industrial agriculture mistreats animals, wastes precious resources and utterly fails to meet the needs of the planet’s inhabitants. With headquarters in the UK and offices in Belgium, China, France, Germany, Italy, the Netherlands, Poland, Spain and the USA, we are an influential organisation whose supporters and partners throughout the world help us deliver on our initiatives. We campaign on a wide range of themes ranging from welfare issues for farmed animals to the wider environmental impact of the current food system.
Our recent campaigns include:
Delivered a ban on the live export of farm animals for fattening or slaughter from GB
Rallied over 1.4 million supporters for a European Citizens’ Initiative to end caged farming
Pressed the case for recognition of animal sentience in UK law.
About the role
As part of this exciting role, you will be responsible for successfully planning and delivering our UK campaigns. You’ll achieve this by leading a dedicated team to develop integrated strategies across multiple areas, managing campaign budgets and coordinating political and public engagement efforts. As part of this role you will help to foster partnerships with key stakeholders, align strategies with international counterparts and oversee digital campaigning.
Duties and responsibilities for this role include, but are not limited to:
• Take responsibility for the successful planning and delivery of our UK campaigns
• Lead the development of integrated campaign strategies with a core team of dedicated staff of media, policy, business engagement and fundraising colleagues
• Build new, high impact campaigns, identifying the campaign resource needs across policy, advocacy and communications teams
• Manage campaign budgets
• Accountable for the delivery of coordinated, complex political and public engagement strategies
• Identify and build trusting relationships with key delivery partners and external stakeholders
• Work closely with the Head of UK to align campaign strategies and coordinate internationally
• Supervise and support a Digital Campaigner to deliver impactful communications driving high engagement from our supporters and the public by gathering insights and continuous testing and revitalization of communications
• Use insights to ensure campaign tactics and messages are audience and insights led
• Act as media spokesperson for Compassion as required for campaign work
• Represent Compassion UK in internal and external campaign meetings
• Commission and manage external suppliers as needed
• Ensure key teams in Compassion are briefed on campaign activities and the latest developments
• Identify and fill gaps in internal resource to deliver campaigns and advocacy.
About you
We are seeking a passionate, experienced and creative Senior Campaign Manager to develop and lead campaigns, as well as delivering additional campaigning activities. You will be working in a team of highly motivated advocates and campaigners. You will be able to construct imaginative and effective campaigns, inspire colleagues and mobilise our broad range of supporters.
This role requires proven campaigning and project management as well as excellent writing skills. It offers an opportunity to be part of a dynamic campaigning organisation with an increasing impact in reducing animal suffering and working for a sustainable global future for farming. Please note that we have an anticipated start date for this role, as of 1st October 2024.
Applications:
Closing date: 12th July 2024
1st stage interviews: Monday 22nd July or Tuesday 23rd July
2nd stage interviews: Monday 29th July or Tuesday 30th July
Please note that we reserve the right to commence interviews on a rolling programme. To comply with legal requirements, as part of our selection procedure, we ask all potential employees to prove their eligibility to work in the UK. No agencies.
Benefits:
• Compassion in World Farming is located in bright, modern offices; just 2 minutes’ walk from Godalming mainline station (45 minutes from London Waterloo).
• Enjoy an enhanced annual leave of 25 days per year, along with bank holidays.
• Our comprehensive benefits package includes core offerings like Health Cash Back Plan
• MHFA support – 24/7 PG access and Employee Assistance Programme
• Free onsite parking at HQ
• Optional savings schemes like the Cycle Benefit Scheme.
• Embrace a fulfilling career that prioritises your well-being, while also enjoying Excellent Development opportunities
• Hybrid working model (dependant on role and location)
• A defined Contribution Pension Scheme
• Enhanced discretionary company sick pay
• Premium Subscription to Calm App
Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
You may also have experience in the following: Marketing Manager, Senior Campaigns Coordinator, UK Campaigns Director, Senior Marketing and Campaigns Manager, UK Senior Advocacy Campaigns Manager, Lead Campaigns Strategist, etc.
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