Major Donor Manager Jobs

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. When time is short, every moment is precious. Acorns helps children and families fill the time they have together with love, fun and laughter to create lasting memories.

Palliative care for children aged 0-18 is delivered at Acorns’ hospices in Birmingham, Worcester, and Walsall, as well as in family homes or elsewhere in the community. Their holistic, tailored approach meets each child’s clinical, emotional, cultural, religious, and spiritual needs. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past 18 months, Acorns’ leadership team has enhanced collaboration and innovation across the charity and focused on embedding an organisation-wide fundraising culture, deepening internal relationships, and harnessing data analysis to drive performance. With this strong foundation in place, they are seeking a Director of Income Generation to play a key role in shaping the organisation’s strategic direction while leading and integrating fundraising and retail operations.

About the role

As a key member of Acorns’ Executive Directorate, you will play a central role in shaping the organisation’s leadership and strategy. You’ll develop and implement innovative strategies to maximise fundraising income across individual giving, corporate partnerships, community fundraising, trusts, and legacies. In addition, you will oversee the performance and continued success of Acorns’ retail operation, strategically supporting the Retail Director in driving growth across a portfolio of c.50 shops.

This is an exceptional opportunity for a senior fundraiser seeking a strategic leadership role with a broad scope in a collaborative and positive culture. Under the leadership of a CEO who deeply values fundraising, Acorns is committed to investing in bold ideas and developing your team, setting the stage for future growth and long-term success.

As Director of Income Generation, you will: 

• Join a high-functioning Executive Director team to effectively govern and lead the organisation’s strategic development
• Provide strategic direction, inspiration and leadership to the fundraising and retail teams, ensuring alignment with Acorns’ mission and values
• Develop and implement a comprehensive and innovative income generation strategy to meet ambitious financial targets
• Work closely with the Director of Retail to lead the strategy and operational management of 43 high street shops and 4 superstores, driving sales growth and profitability
• Build collaborative relationships across the organisation, contributing to a culture of cross-function working
• Explore new opportunities, including prize-led giving and digital fundraising, to keep Acorns at the forefront of fundraising innovation
• Act as an ambassador for Acorns, including addressing prospective donors and partners at events

About you

Ideal skills and experience: 

• Extensive experience in fundraising leadership across multiple income streams
• A track record of creating and implementing innovative fundraising strategies
• A skilled leader with experience managing high-performing teams, providing guidance and support to maximise the strengths of staff
• Proven ability to think creatively, offering fresh approaches to fundraising that are both innovative and practical
• Ability to use data insights to drive strategy and decision-making, including tapping into demographic insights and donor behaviour to inform innovative fundraising strategies
• Strong public speaking and networking skills, including representing organisations at high-profile events, conferences, and other functions
• Passion for Acorns’ mission of supporting children and families and a willingness to learn and adapt to the hospice sector

Acorns Children's Hospice is partnering with Ed Cherry at QuarterFive for this appointment. 

The applicant pack below contains further details of the organisation, role, opportunities and person specification. For suitable applicants, a full brief will be shared, with guidance and support for formal applications (via CV and cover letter), which are to be submitted by Thursday 14th November.

Full-Time (37 hrs) SCP 15 – 17

£29,093 to £30,060

Crewe Town Council is recruiting a Development Officer for the Crewe Heritage Centre to help deliver ambitious plans!

We are at the beginning of a major capital redevelopment project to transform the site of the original Crewe Works. Our plans will tell Crewe’s story, as one of the most successful railway towns in the world, producing over 8,000 locomotives. It will also widen these stories to explore Crewe as a Model Company Town, its social ideals and the role Crewe people have played in the nation’s development.

Working with Crewe Town Council officers and the Crewe Heritage Trust’s passionate volunteers, this role will be critical in making our plans a reality.  We are looking for someone with relevant experience and successes to help us shape our project and long term development. You will use your knowledge and skills to build compelling and inspiring cases for investment and giving. You will use these stories to grow income through streams such as membership, donations, sponsorship, philanthropy, legacies and events.  You will use your experience to inform strategies and apply for grant funding to help deliver the redevelopment. You will work with external funders and strategic partners to advocate for the site development.

This is a varied opportunity to enhance and build skills in heritage, culture, visitor attractions, project development, income generation and business development as part of a supportive and welcoming team.

For more information, the job description and person specification for the post can be found on our website and if you would like to have an informal chat about the opportunity, please email our Heritage Manager to arrange a call.

To apply please submit your CV and covering statement which clearly addresses how you meet the suitability for the role as defined within the person specification and job description

Closing Date: midday on 19 November 2024

Interview Date: 03 December 2024

Senior Individual Giving Officer

Salary £30,000 - £34,000 per annum - subject to skills and experience 

Hours of work 37.5 hours a week over five days ((we welcome flexible working requests)

Base Hybrid working for the foreseeable future with regular attendance at least two days a week at one of our locations:

o Pears Building, Pond Street, London, NW3 2PP

o Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

o Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

To apply for this post, send your:

- CV (please include your last employer and dates of employment)

- Cover letter please use your written statement to explain why you are keen to work at the Royal Free Charity and your suitability for the role as detailed in the role description. Please also consider when writing your statement that strong writing skills are important for this role

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Monday 11th November 2024 12 noon.

Interview date: Tuesday 26th November 2024

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

- You must be eligible to work in the UK

The role

The Senior individual giving officer will report to the Senior individual giving manager.

Principal accountabilities / responsibilities

Fundraising

· Support fundraising activity across a wide range of programmes, including individual giving, legacy, in-memory and events fundraising

· Plan, execute, monitor and report on individual giving and legacy appeals, leading project groups with the support of the Senior Individual Giving Manager

· Optimise retention and increase supporter lifetime value through development of channel specific and donor-led effective welcome journeys,  and seamless supporter journeys.

· Use strong creative and copywriting skills to produce stand-out communications that elicit an emotional response and successfully solicit income

· In collaboration with the database team, analyse response data and feedback and use this to propose campaign optimisations and future campaign recommendations

· Manage and monitor own campaign budgets and results, reforecasting and providing detailed commentary and analysis

· Collaborate with internal stakeholders and external suppliers to ensure activity is delivered to agreed plans, budgets and deadlines

· Ensure individual giving integrates with the wider organisational calendar and that supporter communications support and align with key activities and goals

· Use our active channels to grow our lists and opt-in rates, increasing touchpoints with our supporters

· Oversee a testing programme for appeals and digital activity, constantly iterating and optimising to refine creative and segmentation over time,  sharing insight with the wider organisation to improve knowledge

· Conduct competitor analysis to learn and identify opportunities

· Manage working relationships with a range of external suppliers to fulfil our varied programme – including print, creative, face to face and postal agencies.

Charity systems and compliance

· Keep abreast of fundraising sector trends and how they can be applied to our work

· Adhere to all charity standards, policies and procedures

· Maintain a strong working knowledge of fundraising regulation

· Comply with the data protection regulations, ensuring that information on donors remains confidential.

Personal development and working relationships

· Build relationships across the charity and the Royal Free London, enabling own work and engaging with internal and external stakeholders to identify opportunities

· Take time for personal development, contribute to learning and ideas for the wider team

· Contribute to the charity’s strategic direction, a performance-driven culture, and good practice

· Deputise for the Senior Individual Giving Manager as appropriate

PERSON SPECIFICATION
Qualifications

No specific qualifications are required for this role.

Experience

 Essential

· Not-for-profit fundraising experience

· An understanding of Individual Giving practices and techniques

· Project management experience

· Using data insight to inform marketing tactics

· Individual Giving/direct marketing experience managing offline and online appeals

Desirable

· Email platform experience eg, DotDigital/MailChimp

· Financial budgeting experience

· Raisers Edge or similar CRM system experience

Skills and Knowledge

· Autonomous worker with outstanding organisation and project management skills

· Excellent interpersonal skills and ability to proactively build relationships

· Strong literacy skills with an excellent eye for detail

· Highly numerate with the ability to analyse large data

· Building supportive and trusting relationships

· Excellent communication skills both verbally and written

· Ability to contribute to a collaborative and agile team, enabling others to learn, deliver and celebrate successes

This job description is not exhaustive, and the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.

 Benefits

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

· Expert financial advice from our financial partner, the London Credit Union

· Salary Sacrifice Scheme

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Fundraising department

Our dynamic fundraising department generated over £4 m in 22/23, and we are now preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals. 

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives: 

· Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within Public Fundraising, with their work underpinning and supporting the entire department. 

• Our Philanthropy and Campaigns team builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025. 

The Sumatran Orangutan Society (SOS) is seeking a dynamic and strategic leader to drive ambitious fundraising efforts to secure a thriving future for Sumatran orangutans and their forest habitats.

As our new Director of Development & Partnerships, you will lead our fundraising and communications team, build strong relationships with funding partners, and collaborate closely with conservation programmes colleagues to craft powerful cases for support that inspire investment in SOS’s mission.

We’re looking for an exceptional individual with a strong track record in major gifts, relationship-building, and empowering leadership. In this role, you will expand our network of high-value donors, foundations, and corporate partners while nurturing a talented team focused on growing diverse income streams and extending our global reach. Collaboration is key; you’ll immerse yourself in our conservation programmes, enabling you to communicate the depth of our conservation work and the impact of our initiatives with clarity and conviction.

If you’re a results-driven leader with a talent for storytelling, a commitment to conservation, and the vision to elevate our mission, we’d love to hear from you. Join us in shaping a flourishing future for Sumatra’s rainforests, orangutans, and local communities.

Imagine a role where you have the chance to lead and energise a fantastic corporate partnerships team, within one of the UK’s most beloved charities. One where you oversee and expand high-profile partnerships with leading brands, like Paw Patrol and Amazon, and help to give all dogs a better future. Inspired?

We are looking for a highly-motivated, target-oriented and experienced corporate partnerships fundraiser to lead the ambitious growth strategy for our current partner portfolio and our Partnerships team, as our new Deputy Head of Corporate Partnerships.

About this role:

As Deputy Head of Corporate Partnerships you will:

• Lead strategy for portfolio growth, setting and delivering income targets.
• Manage corporate partnerships with robust stewardship, budget, and communication plans.
• Develop KPIs, processes, and retention plans to ensure long-term sustainability.
• Cultivate relationships across internal teams and external stakeholders, adapting strategies to meet partner priorities and needs.
• Support high-value partnership proposals and resource planning for maximum impact.

About You:

Creative, dynamic and impact-orientated, you will have experience in working across teams internally and within our corporate partners to identify, develop and deliver strategic opportunities that raise income, awareness and influence for Dogs Trust. We’re looking for some is passionate about building high performing teams and excellent relationships with senior stakeholders, and who can successfully engage teams and departments in partnership delivery and growth.

About the Team:

Over the next five years, we aim to significantly increase funds from charitable trusts/foundations, corporate partners and major donors. We are seeking an experienced leader in corporate partnership management to play a key role within the Philanthropy, Corporate and Trusts (PCT) team to help us achieve our ambitions and expand our work even further.

The Corporate Partnerships Team is made up of two teams. The Corporate Development team is responsible for building and developing new partnerships. The Partnerships team is responsible for the delivery, growth and retention of our portfolio.

It is a huge opportunity to shape the future direction of our fundraising strategy, so if you are interested, we’d love to hear from you!

The Finance Officer will be involved in all aspects of the charity’s financial operations, this is a very broad role. From handling small donations like a child’s pocket money right up to processing large grants.  You will be the first point of call for financial queries and questions arising from our team. You will process purchase and sales invoices, volunteer, and staff expenses.  You will support grant and other fundraising applications, process donations from a variety of different platforms, deal with gift aid and banking. You will need to be an analytical problem solver able to work on your own and as part of our team.

Excellent supporter care is vital to our relationship with our community of current and potential donors, event participants and legacy pledgers. This role will lead on ensuring that supporters have a great experience with the Royal Free Charity, combining front-facing supporter stewardship with further developing and enhancing office processes in collaboration with our database team. We expect the postholder to proactively suggest and make improvements, keeping the supporter at the core of all we do.

Responsibilities

Supporter stewardship

· Act as first point of contact for any fundraising enquiries through email, post and phone, providing an excellent supporter experience

· Deliver high quality outbound supporter care calls, emails and post, including ongoing stewardship of your own cohort of supporters

· Support the IG team to deliver excellent Legacy and In Memory donor stewardship, including managing the Legacies inbox and supporting In Memory donors with fundraising queries

Office processes

• Develop and manage office volunteering opportunities, identifying needs and working with the volunteer team to recruit and train office volunteers

· Process telephone donations and delivering a personalised thanking process

· Deliver training across the team as required on donation processing

• Work with database team to oversee processing of postal correspondence, including updating supporter records as required.
• Oversee thanking processes for ad hoc donations and major appeal activity in collaboration with database team. Ensure that high standards are maintained, templates are kept updated and that processes are regularly reviewed.
• Manage collection tins/buckets distribution and processing
• Support the database team in the management of third party fundraising platforms

· Stock checking of fundraising stationery and materials

• Development and distribution of regular team bulletin

Supporting key strategic projects

· Support the smooth running of the RFC’s ambassador programme, including developing regular bulletins and offering marketing support

· Support fundraising appeal activity, including quality monitoring of third party agency donor calls, logistical support for our face to face programme, and monitoring stock of materials.

· Support the development of our corporate fundraising, by helping with research on opportunities, application screening, and developing applications for local small corporate funds.

Other

· Build relationships across the charity and the Royal Free London NHS Foundation Trust to enable own work and engage with internal and external stakeholders to identify opportunities for supporter engagement

· Actively pursue personal development, contributing learnings and ideas to the wider team

· Maintain up to date knowledge of sector trends and how they might be applied to our work

Qualifications

No specific qualifications are required for this role.

Experience

Desirable

· Experience of working in a fundraising environment

· Experience of working in a customer focused environment

• Experience of relationship development
• Working knowledge of data protection and fundraising regulations

Skills and Knowledge

• Strong IT skills, proficient in using Microsoft Word, PowerPoint and Excel
• Excellent numeracy, literacy and administrative skills

· Ability to build and maintain relationships cross-departmentally and with external suppliers

· Ability to work methodically with excellent attention to detail

· Able to deal with sensitive information in a confidential and professional manner

· Effective negotiation skills

· Ability to problem-solve, make recommendations, and implement solutions

• The ability to manage and juggle a large workload whilst maintaining an excellent service level to internal & external stakeholders

This job description is not exhaustive, and the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.

Fundraising department

Our dynamic fundraising department are preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

• Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database team and supporter care sit within Public Fundraising, with their work underpinning and supporting the entire department.
• Our Philanthropy and Campaigns team builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025.
  

BENEFITS

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

· Expert financial advice from our financial partner, the London Credit Union

· Salary Sacrifice Scheme

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Join Our Team – Fundraising & Grants Officer

Are you looking for flexible hours with remote working options? Do you have strong organisational and administration skills and enjoy building relationships? We’re excited to welcome a Fundraising & Grants Officer to our team! You’ll support the Head of Business Development & Partnerships in securing essential funding for Action for Family Carers, keeping our fundraising efforts running smoothly.

While previous fundraising experience is a plus, it’s not essential—if you bring transferable skills from business development, marketing, or similar fields, we’d love to hear from you. With strong communication skills and a knack for using data to build compelling cases, you’ll manage smaller bids independently and assist with larger applications and proposals. Your main role will be coordinating funding applications and reports and researching new funding opportunities like corporate partnerships. You will also support our community fundraisers.

Bring your ideas and creativity as we work together to innovate and develop new income streams!

About Us:

Action for Family Carers is a well-established Essex-based charity dedicated to supporting unpaid carers and young carers. We've been making a positive impact for over 30 years.

What We Offer:

· Salary: £26,300 per annum FTE (£15,780 actual)

· Contract: Permanent

· Hours: 21 hours per week - Flexible days/hours, hybrid office/home working

· Location: Brickhouse Farm, Poulton Close, Maldon, Essex, CM9 6NG

Benefits:

· Full induction and relevant training

· Contributory work-based pension scheme

· Access to a 24-hour Employee Assistance Programme

· Flexible working arrangements

Apply Now:

If you're ready to be part of a dynamic team, contribute to meaningful work, and make a positive impact, we want to hear from you! Read the full Job Description and Person Specification and send a CV and covering letter addressing how you meet the requirements of the person specification, applications without this may not be considered.

Closing date for applications 5pm, Wednesday 11th December 2024

We will be interviewing applicants on a rolling basis and reserve the right to close the application window if we appoint a suitable candidate.

Action for Family Carers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Head of Fundraising

Make a Difference for Vulnerable Children! We are seeking a Head of Fundraising to lead innovative fundraising efforts to help disadvantaged children and young people thrive at a charity in York.

This is an exciting opportunity, as the charity is building a new state of the art centre of excellence, from which they can deliver their services. This is an opportunity to get involved in fundraising for this inspiring new project right from the start and really see the difference you are making to the lives of young people!

Position: Head of Fundraising
Salary: £45,000 - £55,000 per annum (depending on experience)
Location: York (Hybrid)
Hours: Full-time, Permanent
Closing Date: Midday, 15th November 2024

Interviews: week commencing 25th November 2024

About the Role:

As Head of Fundraising, you will join the senior management team, leading the strategic direction of all fundraising activities. Your role will be to develop and implement innovative fundraising strategies that secure financial support for the charity’s mission to help vulnerable children. You’ll manage a fundraising team, foster relationships with donors, trusts, and corporate partners, and oversee successful campaigns and events. You will play a vital role in shaping the future of the charity by achieving fundraising targets and building long-term support.

Key Responsibilities:

• Develop and execute comprehensive fundraising strategies
• Lead and manage a growing team of fundraising professionals and volunteers
• Cultivate strong relationships with major donors, trusts, and corporate partners
• Oversee the planning and management of campaigns and events
• Prepare and manage the fundraising budget, reporting to the Board and senior leadership
• Ensure compliance with UK fundraising regulations

About You:

You will be a dynamic and experienced fundraising professional with a proven track record of meeting and exceeding financial targets. You’ll bring excellent leadership and communication skills, alongside the ability to build and maintain relationships with a diverse range of stakeholders. Strategic thinking and a strong understanding of UK fundraising practices are essential, as is experience in managing fundraising budgets and reporting on outcomes.

Key Skills & Experience:

• Significant experience in fundraising with a proven history of success
• Leadership and team management skills
• Strong communication and relationship-building abilities
• Experience in budget management and financial reporting
• Knowledge of UK fundraising regulations

About The Organisation:

You will be working for a York-based charity dedicated to helping disadvantaged and isolated children and young people realise their potential through mentoring and support programmes. They believe every child deserves the chance to thrive, and work tirelessly to make this a reality for vulnerable children in the community. By joining the charity, you will be part of a passionate, inclusive team that is making a real difference.

To apply please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. Please note the successful candidate will be required to undergo a DBS check for this position.

The charity is committed to equality, diversity and inclusion, and encourages applications from all qualified candidates, regardless of background.

Other Roles You May Have Experience Of Could Include: Fundraising Manager, Development Manager, Director of Fundraising, Head of Development, Philanthropy Manager, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Nystagmus Network is seeking a Development Coordinator to help build on our core services and develop new ones to meet the growing and changing needs of the nystagmus community and to support income generation to ensure those services can continue to be funded. You will need to be passionate about what we do, have the drive and enthusiasm to succeed and also be sensitive to the need to involve volunteers and stakeholders in service development and delivery.

You will plan to reach out to ever wider groups of potential beneficiaries and supporters through your communications, networking and business development skills, in collaboration with the Executive Information and Development Manager and Trustees and take the initiative on approaches to new partners. You will have a deep commitment to diversity and inclusion in the way we reach out to people in every aspect of our work.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Head of Communications is responsible for shaping and delivering the organisation’s communication strategy to establish Muslim Aid as a leading faith-based voice and thought leader in international development, humanitarian programming and positive systemic change. This role involves managing all aspects of internal and external communications, including media relations, digital content, and brand management. The Head of Communications will work closely with the Director of Strategy and Communications to ensure that communication efforts are aligned with the organisation’s strategic goals and effectively engage stakeholders.

About the Role:

 Develop and implement a comprehensive global communication strategy that enhances the organisation’s public image, engages key stakeholders, and supports the achievement of strategic goals. Ensure that the strategy is flexible and adaptable to changing circumstances.

Lead the development and monitoring of annual communication plans that outline key initiatives, campaigns, and activities. Ensure that these plans are aligned with the organisation’s strategic priorities, reflect cross-departmental needs and include clear objectives, timelines, and performance metrics.

Provide editorial oversight for all content produced by the communications team, digital or otherwise: including social media posts, website content, newsletters, press releases, and other written materials. Ensure that all content adheres to the organisation’s messaging guidelines and brand standards.

Act as the overall guardian of the Muslim Aid brand and put in place processes and support to ensure it is represented at its best in all external communications.

Ensure that the organisation’s brand reflects and aligns with organisational identity and is consistently applied across all communication channels. Lead efforts to refresh and strengthen the brand as needed to reflect the organisation’s evolving direction.

Steer strategic engagement with the media to ensure accurate reporting on Muslim Aid’s activities, priorities, principles, and approach, as well as to platform Muslim Aid’s strategic direction and goals, and advance the organisation’s thought leadership.

About You:

To be successful in this role, you will need:

1. Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field.
2. Proven leadership experience in a communications role, preferably within an INGO or similar organisation.
3. Proven experience in developing and executing successful communication strategies, managing media relations, and overseeing digital communications.
4. Excellent written and verbal communication skills, with a strong ability to create compelling content for diverse audiences.
5. Proficiency in digital communication tools, social media platforms, and content management systems.
6. Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

Why you should apply:

Take the lead in shaping Muslim Aid’s voice and reputation as a thought leader in international development and humanitarian work. As the Head of Communications, you will be at the forefront of our communication strategy, helping to amplify our impact and foster positive systemic change. You will manage all aspects of our internal and external communications, from media relations and digital content to brand management, ensuring that our message reaches and resonates with key stakeholders. If you are a skilled communicator passionate about making a difference in a values-driven environment, this is your chance to drive change in an influential, essential role.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 privilege days 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays
• Workplace Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that.  

The Fundraising team at Guy's and St Thomas' Hospitals, including Evelina London Children's Hospital and Guy's Cancer, aims to significantly increase income in the coming years through innovative fundraising initiatives. This growth will support groundbreaking research, capital projects, and essential everyday patient care. 

As the first point of contact for supporters, the Supporter Care Coordinator plays a crucial role in ensuring excellent customer service across the charity's brands. This position involves managing a diverse range of supporter inquiries through various communication channels, responding within a 48-hour timeframe to uphold the team's Service Level Agreement. The coordinator will efficiently handle a wide range of essential activities, such as donations and complaints, while maintaining accurate records in the fundraising database (Raiser’s Edge) to enhance the supporter experience. 

The ideal candidate will be adept with data management and eager to improve processes across the organization. By collaborating closely with fundraising teams and the Supporter Care Manager, the coordinator will contribute to refining systems that enhance fundraising efforts. This role emphasizes a supporter-led approach, ensuring that every interaction is handled with care, ultimately solidifying the success of the entire fundraising team. 

Customer care 

• Act as the initial contact for supporters via email, telephone, and post, providing outstanding customer service. 
• Engage with supporters consistently, kindly and with empathy to aid their stewardship, retainment and satisfaction 
• Triage and manage a diverse range of supporter inquiries, ensuring responses are provided within a 48-hour timeframe in line with service level agreements. 
• Respond and action promptly all sensitive requests updating supporter information and updating supporter’s contact preferences  
• Follow guidance from teams around campaigns and appeals and being mindful of increases in contacts and managing this efficiently 
• Ensure templated responses are kept accurate and up to date 
• Proactively seek ways to improve the supporter experience, including identifying and sharing supporter feedback 

Complaint resolution 

• Address complaints sensitively and proactively, always adhering to policies and procedures and ensuring all details are added to the fundraising database (Raiser’s Edge). 
• Escalating complaints promptly to both internal and external stakeholders to ensure resolutions can be provided within our SLA and policy 
• Contribute to the quarterly reporting exercise with compliance 

 Donor care 

• Accurately record all interactions with donors and supporters in the fundraising database (Raiser’s Edge). 
• Handle and process donations and setting up direct debits over the phone 
• Respond promptly and sensitively to donor requests such as cancelling and altering direct debits, allocating donations to special funds and updating Gift Aid information 
• Ensure all acknowledgement letters are kept up to date with accurate information and branding  
• Support the Gift Processing team to thank donors promptly within agreed timelines and ensure all communications being added to the fundraising database (Raiser’s Edge). 

Delivering processes 

• Follow step-by-step processes for managing data in MS Excel which support our database team in their imports the fundraising database (Raiser’s Edge). 
• Keep all process documentation up to date and report discrepancies to the database team 
• Writing up process documentation and occasionally training others to follow them  

Collaboration 

• Build and maintain productive relationships with fundraising teams, supporting them with posting out materials and supporter requests 
• Working closely with the Trust Engagement manager to improve the supporter experience by facilitating good working processes and event fulfilment 
• Share supporter stories and ideas related to enhancing the supporter experience with wider public fundraising and innovation team  
• Build strong relationships with the Gift Processing team to support their work in improving donor care 
• Build good working relationships with external suppliers, especially face to face fundraising agencies ensuring they meet our standards of supporter care and promptly reporting issues to the Individual Giving team 
• Supporting the events team during busier seasons and helping to manage increases in activity 
• Support the individual giving team with outbound calling as needed for specific activations  

Strategic contribution 

• Work collaboratively across the organization to align with strategic aims and ensure supporter care remains central to all activities. 
• Contributing to strategies for improving systems and processes. 
• Contribute to Supporter Care led projects as needed  
• Contribute to our Diversity, Equity and Inclusion action plan to uphold our DEI principles 

Other duties 

• Representing each charity brand on the hospital sites with stalls and events 
• Representing the charities at major events like our annual Abseil and London Marathon, assisting the events team as needed and engaging with supporters face to face to enhance their experience  
• Attending fundraising events outside of working hours  

Culture and environment 

• Stay up to date with activities of the charity and the hospital trust  
• Take responsibility for your learning, development and improvement, with support from your line manager and feedback from the wider team 
• Uphold our standards of diversity, equity and inclusion 

Essential Criteria 

• Proven experience delivering excellent customer service, managing complex priorities, and meeting service level agreements. 
• Skilled in handling sensitive inquiries and complaints with professionalism, focusing on procedures and escalation when necessary. 
• Experience working with external agencies and suppliers to ensure adherence to SLAs, escalating issues when standards are not met. 
• Strong ability to follow detailed processes quickly and accurately. 
• Demonstrated initiative in improving processes and collaborating with the team to implement changes.
• Experience managing a busy workload in a fast-paced environment, balancing priorities from internal stakeholders. 
• Excellent IT skills, particularly in using MS Office (Excel, Word) or similar  
• Experience using databases to manage customer relationships 
• Highly motivated, inquisitive, and willing to share knowledge to foster a culture of continuous improvement. 
• Comfortable with problem solving and collaborating with others to find solutions, approaching this with positivity and an interest in learning/upskilling 
• Adaptable and open to new challenges, including supporting new initiatives.  

Desirable Criteria  

• Background in an administrative or support role within a busy team. 
• Familiarity with Raiser’s Edge or similar fundraising databases.
• Knowledge of charity fundraising processes, including Gift Aid, Direct Debits, GDPR, and lottery regulations. 
• Experience working in the healthcare charity sector.
• Knowledge of supporter journeys and stewardship practices. 

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.

Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger.  No challenge is too big. With you we can do it.  Join us.

We are looking for an experienced Head of Philanthropy to join us on a 12-month maternity cover contract to oversee our high performing and high potential Trust and Foundation and Major Donor team. This is a fantastic opportunity for you to come into a dynamic and successful Fundraising and Communications Department: we have seen strong and sustained growth in all income streams in recent years. As an active member of our Senior Leadership Team and expert in high value fundraising, and you would lead and manage a motivated, skilled and passionate team.

We are fortunate to have support from a number of key strategic partners – including People’s Postcode Lottery – and to be an active member of the Disasters’ Emergency Committee (the DEC). Our portfolio is balanced nicely with respect to restricted and unrestricted income, and emerging markets are an area of growth for us, with 3 contracts signed this year alone valued at £1m+ with funders based outside of the UK. A number of committed major donors support our work as members of The George Society and as the size of our database grows (our number of regular donors and email subscribers have tripled in size this year), we are looking forward to growing our prospect pipelines and giving more people an opportunity to make a major gift in support of our work.

We find Action Against Hunger to be a very compelling proposition for high value funders. We are world-leaders in what we do, with programmes in over 50 countries reaching tens of millions of people, and an unparalleled track record fighting acute hunger and famine. We are looking for a Head of Philanthropy to sustain and build on current successes and are offering you an opportunity to get great experience and make a life-changing difference to families and communities in this role.

We would love to hear from you if you’re interested in joining us. For more detailed information on the role – and to see whether you have the necessary experience - please download the attached pdf Job description.

Closing Date: 28/11/24 Interview Date: 06/12/24 (1st round - virtual); 12/12/24 (2nd round – face to face at our office)

Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.

• For further information on pay and employee benefits please visit our careers page on our website.
• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk

An exciting position has arisen for a Senior Events Officer to join a renowned London based Charity supporting people with terminal illnesses

The successful post holder will be responsible for the driving of events through the development and delivery of the annual calendar for the Charity

Job Responsibilities:

• With support from the Community & Events Manager, organise and lead on the successful delivery of the annual hospice fundraising event programme
• Research, plan and implement new events to diversify the annual programme
• Proactively seek and maintain new relationships to enhance our events
• Conduct presentations and hospice tours to engage supporters and partners
• Prepare feasibility studies, budget and action plans for all events
• Undertake post event data analysis and evaluation for every event, reporting against KPIs, income breakdown, costs against budget

Person Specification:

• Understanding and enthusiasm towards charity fundraising events
• Considerable experience of event management to recruit, engage, inspire and retain supporters
• Excellent time management and organisation skills, working to deadlines
• Excellent written and verbal communication skills, with a fluent writing style and the ability to communicate effectively in a wide range of media and audiences
• The ability to be a proactive self-starter and to use initiative to resolve problems and create solutions to improve results

Agency reference number: J84507
Location: South East London
Salary: £29,000 - £37,500 per annum
Working hours: Full-time, 35 hours per week
Working pattern: Flexible Hybrid/Remote

This vacancy will be actively shortlisted, so please get your applications in early to avoid missing out!

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.